Principles of Management Chapter 1

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate?

experiencing a sense of accomplishment

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

false

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

false

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager

Meaningfulness is associated with _____ rather than _____.

giving;taking

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

globalization

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

One of the poor decisions that has plagued Yahoo!'s financial performance was its reluctance to transition its offerings to mobile devices. This is an example of failing at which challenge to being an effective manager?

managing for competitive advantage

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect.

multiplier

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

organizing

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work

people

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

Which three racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? Select all that apply.

asians, hispanics, and african americans

Tim Armstrong was tapped to lead an integrated Yahoo!/AOL subsidiary of Verizon called Oath, and will most likely need to set a new strategic direction. Which of the four principal management functions should he focus on first?

planning

Uber's first challenge is managing for competitive advantage. What function of management is most closely related to setting goals to remain competitive?

planning

Yahoo! made $3 billion worth of acquisition decisions that provided it with no, or negative, value. Which of the following roles are most closely aligned with these poor decisions?

resource allocator

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

conceptual

True or false: Taking ownership of a work project is an example of an attitude.

true

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

verbal; written

The case mentions that Uber's valuation has recently dropped. If a manager at Uber is tracking the company's performance and comparing it to goals, this person would be performing the ______ managerial function.

controlling

Uber has faced a host of ethical and financial challenges ever since it started in 2011. Which of Mintzberg's roles is most closely related to Uber's senior leadership's responsibility to fix problems the company is facing?

disturbance handler

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

Professionalism/ Work Ethic

Flynn is a model employee in many ways. He arrives early for work and is always willing to go above and beyond his formal job duties, even if it means staying late or working on Sundays.

Decision Making

Javier is great at making choices. He can assess options and decide which is best for his work group with speed and confidence.

Computational Thinking

Kari is an analytics whiz. She can take huge amounts of data that seem incoherent to many people and use them to make projections and diagnose problems for her organization.

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

Proactive Learning Orientation

Abena is always the first to volunteer for new roles and projects at her organization. She truly loves learning.

Networking

Caleb knows everybody and has a large group of friends in the professional community. Parties and events are his comfort zone.

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

Controlling

social intelligence

Mae has a keen ability to form meaningful relationships with coworkers. People confide in her and feel that she really listens and understands them. Mae enjoys these one-on-one interactions at work.

New Media Literacy

Sydney is on top of the latest social media trends. She has thousands of Instagram followers and a successful personal YouTube channel.

Alisha is a senior partner in a law firm. She has given Victoria, a new associate fresh out of law school, guidance and advice to help her grow in her career. Alisha would be described as

a mentor

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.

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