Professional Communication: Types of Communication
A nurse manager is discussing the topic of personal space as it relates to nonverbal behavior with a staff nurse. Which of the following statements by the staff nurse indicates a need for further teaching? personal space provides you and your client a sense of control use of personal space varies based on culture use of personal space will increase the client's self esteem
"Use of personal space will increase the client's self-esteem."
A charge nurse is discussing with a staff nurse the establishment of credibility when providing nursing care. Which of the following statements made by the staff nurse indicates a need for further teaching? being dependable will increase my credibility using consistency will help to build credibility using sympathy will help to build credibility
"Using sympathy will help to build credibility."
A nurse is using a health-related Internet blog. Which of the following is an acceptable use of this form of communication? access info discuss client's diagnosis post a photo of clients incision
Access information
Which of the following are characteristics of effective written communication? subjective factual objective accurate concise
Factual, Objective, Accurate, Concise
A nurse engages in verbal communication with a client. Which of the following is reflective of the nurse's word selection? gender family history personal values
Personal values
Which of the following should not be included when discussing components of the communication process? sender receiver tone of voice
Tone of voice
A nurse is counseling a client who recently received a diagnosis of type 1 diabetes mellitus. Which of the following is a component of nonverbal communication the nurse may display? vocal inflection volume posture gestures channels
Vocal inflection, volume, posture, & gestures
Which of the following should not be included when discussing modes of computer-mediated communication? ehr email voice mail
Voice mail