Project Quality Management

Quality as a delivered performance or result is

"the degree to which a set of inherent characteristics fulfill requirements" (ISO 9000).

Plan Quality Management Tools and Techniques

Expert judgment - Data analysis, data representation - Decision making - Test and inspection planning

Manage Quality Tools and Techniques

Data gathering and analysis - Data representation - Decision making - Audits - Design for X - Problem solving - Quality improvement methods

Control Quality Tools and Techniques

Data gathering, Data analysis, Inspection, Testing/product evaluations, Data representation, Meetings

Data representation (Plan Quality Management T&T):

Flowcharts and SIPOC (suppliers, inputs, process, outputs, and customers) diagrams. • Matrix diagrams help to determine strength of relationships among different variables.

The cost of preventing mistakes is generally __________ the cost of correcting them (prevention preferred over inspection). A Much less than B Less than C The same as D More than

Less than

Plan Quality Management Outputs

Quality Management Plan, Quality metrics, Project Management Plan updates, Project document updates

Plan Quality Management Inputs

Project Charter, Project Management Plan, Project documents, EEFs, OPAs Inputs from project charter, project management plan (requirements management plan, risk management plan, stakeholder engagement plan, scope baseline). Inputs from project documents (assumption log, requirements, risk register, stakeholder register).

Control Quality Inputs

Project Management Plan, Project documents, Approved change requests, Deliverables, Work performance data, EEFs, OPAs

Manage Quality Inputs

Project Management Plan, Project documents, OPAs

Control Quality Outputs

Quality control measurements, Verified deliverables, Work performance information, Change requests, Project Management Plan updates, Project document updates

Manage Quality Outputs

Quality reports, Test and evaluation documents, Change requests, Project Management Plan updates, Project document updates

Control Quality Importance/benefits:

Verifies if project deliverables and work meet the requirements specified by key stakeholders.

Quality management plan is

a component of the project management plan that describes how applicable policies, procedures, and guidelines will be implemented to achieve the quality objectives. • Can contain information on quality standards, quality objectives, quality roles and responsibilities, quality control activities planned etc.

Quality metrics (Plan Quality Management Output) describe

a project or product attribute to verify compliance. • Failure rate, number of defects, downtime, customer satisfaction scores.

Design for X is

a set of technical guidelines applied during the design of a product for the optimization of a specific aspect of the design.

Quality reports (Manage Quality Outputs) can include

all quality management issues escalated, recommendations for improvements, corrective actions recommendations (including rework, defect/bugs repair).

Work performance information can include

causes of rejections, rework required, recommendations for corrective actions, list of verified deliverables, need for process adjustments.

Audits determine

if project activities comply with organizational and project policies, processes, and procedures.

Plan Quality Management is

the process of identifying quality requirements and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with quality requirements and/or standards.

Control Quality is

the process of monitoring and recording results of executing the quality management activities in order to assess performance and ensure the project outputs are complete, correct, and meet customer expectations.

Manage Quality is

the process of translating the quality management plan into executable quality activities that incorporate the organization's quality policies into the project. - Incorporates all quality assurance activities. - Project manager, project team, sponsor and management, customer all responsible for quality

Project Quality Management includes

the processes for incorporating the organization's quality policy regarding planning, managing, and controlling project and product quality requirements in order to meet stakeholders' objectives.

Data analysis (Plan Quality Management T&T):

• Cost of quality (COQ) consisting of prevention costs, appraisal costs, failure costs (internal/external).

Project Quality Management is driven by:

• Customer satisfaction. • Continuous improvement. • Management responsibility. • Cooperative supplier relationships.

Inputs from project management plan (quality management plan).

• Inputs from project documents: • Lessons learned. • Quality control measurements. • Quality metrics. • Risk report.

Failure costs can be:

• Internal (found by project team) , • External (found by customer, more expensive compared to internal costs)

Project documents updates (Manage Quality Outputs):

• Issue log. • Risk register. • Lessons learned register.

Project documents updates (Plan Quality Management Output):

• Lessons learned register. • Requirements traceability matrix. • Risk register. • Stakeholder register.

Processes involved:

• Plan Quality Management. • Manage Quality. • Control Quality.

Cost of quality (COQ) includes all costs incurred over the life of the product, and consists of investments in:

• Preventing nonconformance to requirements. • Appraising product or service for conformance to requirements. • Failing to meet requirements (rework).

Data gathering, analysis, representation (Manage Quality Tools and Techniques):

• Process analysis, root cause analysis, cause and effect (fishbone diagrams), flowcharts, scatter diagrams, control charts. • Scatter diagram displays relationships between two variables. • The fishbone diagram identifies many possible causes for an effect or problem.

Plan Quality Management Importance/benefits:

• Provides guidance and direction on how quality will be managed and verified throughout the project.

Project management plan updates (Manage Quality Outputs):

• Quality management plan. • Scope baseline. • Schedule baseline. • Cost baseline.

Project management plan updates (Plan Quality Management Output):

• Risk management plan. • Scope baseline.

Project Quality Management is concerned with:

• The quality requirements that the work needs to have (Plan Quality Management). • Test and evaluate if the actual work has the quality requirements (Manage Quality). • Compare work results with quality requirements to ensure they are acceptable (Control Quality).