Questions

At Simplicity, customers order online. This exemplifies which communication process? a. information transfer b. transaction c. balance of creativity d. strategic control e. empathic conversation

A. Informational transfer

According to systems theory, the relationship between or among parts of a system is more important that the sum of the individual parts. a. True b. False

A. True

The blues genre of music and resistance narratives are often described as reactions to which of the following perspectives? a. classical management b. human relations c. human resources d. systems theory

A. classical management

Miranda's workplace recently switched to a new email system. Soon after the switch was implemented, Miranda realized that important emails were being sent to her spam box rather than to her inbox, which resulted in her missing important announcements. From the ____ perspective, the missed messages resulted in a lack of communication for Miranda? a. communication as linear process b. communication as transactional process c. communication as strategic control d. communication as a balance of creativity and constraint e. communication as dialogue

A. communication as a linear process

In defining dialogue, _____ refers to the ability to understand or imagine the world from another person's perspective. a. empathic conversation b. multifocal experience c. real meeting d. equitable transaction

A. empathic conversation

In order to improve employee relations, Company "Car-mart" needs to increase the time employees interact with one another To achieve this goal, management is considering implementing either (a) mandatory Monday meetings for all employees or (b) mandatory Friday afternoon social activities for all employees. However, managers realize that each option will impact other organizational processes such as productivity in some way. This impact highlights ______, a central element of systems theory. a. interdependence b. openness c. equifinality d. wholeness e. homeostasis

A. interdependence

Which of the following explains that organizations ought to be concerned with the interests of many different individuals and groups? a. multiple stakeholder model b. communication as balance of creativity and constraint c. workplace democracy d. dialogue and equitable transaction e. communication as strategic control

A. multiple stakeholder model

________ feedback is "deviation-amplifying" and seeks to find avenues of growth while _____ feedback is "deviation-counteracting" and seeks to reestablish organizational goals. a. positive; negative b. negative; positive c. positive; positive d. negative; negative

A. positive; negative

A researcher who is interested in understanding the impact of society on an organization should choose which of the following theories to guide their analysis? a. systems theory b. classical management c. human resources d. scientific management e. human relations

A. systems theory

From our course perspective, dialogue and communication are the same thing. a. True b. False

B. False

Organizations are closed systems. a. True b. False

B. False

The human body is often used as a metaphor for ..... a. an assembly line b. a system c. dialogue d. classical arrangement e. bureaucracy

B. a system

Organizational charts are often associated with which of the following concepts? a. human relations and interpersonal communication b. classical management and bureaucracy c. human resources and dialogue d. information transfer and self-actualization e. symbolic interactionism and resistance

B. classical management and bureaucracy

A value for interpersonal communication is characteristic of which of the following theoretical perspectives? a. classical management b. human relations c. human resources d. systems e. cultural

B. human relations

Which of the following statements explains what is meant by the "paradox of participation"? a. organizational members like to participate in decision-making yet lack the skills to participate b. management likes to empower employees to participate in decision-making yet employees often resent participation because they view participation as added labor c. management would like employees to participate in decision-making yet lack the skills to invite their participation d. most organizational members like to participate in decision-making yet feel their ideas are not valued by management

B. management likes to empower employees to participate in decision-making yet employees often resent participation because they view participation as added labor

Scripts and phatic communication exemplify.... a. mindful communication b. mindless communication

B. mindless communication

The overall satisfaction with one's work experience in the context of other life experiences, constraints, and aspirations is termed _____ a. work-life conflict b. quality of life c. dialogue d. work harmony e. equilibrium

B. quality of life

______ is the mark of successful communication from the transactional perspective. a. continuity b. shared meaning c. goal attainment d. balance e. message delivery

B. shared meaning

Eisenberg, Trethewey, LeGreco, and Goodall argue that _____, companies whose main goal is to shorten the time they develop products and respond to customers, are increasingly popular in today's workforce. a. crackberries b. urgent organizations c. globalization d. outsourcing agencies e. multicultural managers

B. urgent organizations

Beth, Brad, Lilly, ad Lane are teammates. They have created a ritual where they begin each meeting after approximately 15 minutes of small talk. Although the small talk often serves important interpersonal functions, at times its gets them offtrack from what they should be doing. If you were to analyze this experience from our four perspectives of communication, which perspective would be most valuable for offering insight about their norm formation? a. communication as linear process b. communication as transactional process c. communication as strategic control d. communication as balance of creativity and constraint

C. communication as strategic control

Providing employees with iPads in order to allow them to stay connected to their work from various locations illustrates which of the following? a. communication as a balance of creativity and constraint b. communication as linear process c. communication as strategic control d. communication as transactional process e. communication as interactive process

C. communication as strategic control

Which of the following terms encompasses the theme of systems theory? a. unification b. efficiency c. complexity d. productivity e. tenacity

C. complexity

As we discussed, all of the following are considered important organizational aids to include in presentations, except ____ a. preview statement b. signpost c. credibility statement d. transition statement e. summary statement

C. credibility

A book company that improves a textbook as a response to critique about the quality of the book exemplifies which type of feedback? a. positive b. deviation amplifying c. deviation counteraction d. neutral e. deviation productivity

C. deviation counteraction

Company ABC has high employee loyalty. To earn loyalty, Company ABC offers bonuses. Company XYZ also has high employee loyalty. To earn loyalty, company XYZ implements team-oriented projects. According to systems theory, the idea that both companies could earn high loyalty through different methods is called ____ a. wholeness b. homeostasis c. equifinality d. pattern e. feedback

C. equifinality

According to Stiglitz, ______ refers to "the closer integration of the countries and peoples of the world which has been brought about by the enormous reduction of costs of transportation and communication and the breaking down of artificial barriers to the flows of goods, services, and capital knowledge and (to a lesser extent) people across borders". a. dialogue b. outsourcing c. globalization d. communication e. organizational communication

C. globalization

Maslow's hierarchy of needs supports which approach to organizational communication? a. cultural b. systems c. human resources d. human relations e. classical management

C. human resources

The _____ theoretical perspective argues that employees' "voice"/contribution is connected to organizational success. a. classical management b. human relations c. human resources d. systems e. critical

C. human resources

All of the following were listed by Deetz as steps to take to increase workplace democracy and shared decision making among a broad range of stakeholders except ___ a. create a workplace in which every member thinks and acts as an owner b. reintegrate the management of work with the doing of work c. integrate high levels of sociability d. distribute quality information e. allow social structure to grow from the bottom

C. integrate high levels of sociability

Groups of individuals who share regular lines of communication are termed ________ by Eisenberg, Tretheway, LeGreco and Goodall. a. teams b. organizations c. networks d. groups e. globalization

C. networks

According to Eisenberg, Trethewey, LeGreco, and Goodall, the interaction required to direct a group toward a set of common goals is known as... a. communication b. dialogue c. organizational communication d. organizational culture e. power

C. organizational communication

To reduce labor costs, US-based company, Geneseo, employs individuals in another country to work their call centers. This process is known as.... a. globalization b. multicultural management c. outsourcing d. intranetics e. cross-cultural staffing

C. outsourcing

The skill Warren Buffett argued will raise your value by 50 percent is ____ a. emotional intelligence b. leadership c. public speaking d. listening e. relativity

C. public speaking

In the realm of organizational theory, "the story we tell is the one we favor." This thought reflects which characteristics of organizational communication theory? a. theory is problematic b. theory is practical c. theory is partial d. theory is partisan

D. Theory is partisan

Which of the following perspectives views dialogue as the experience of letting others happen to you as you stand your ground? a. dialogue as empathic conversation b. dialogue as multifocal experience c. dialogue as transaction d. dialogue as real meeting e. dialogue as equitable transaction

D. dialogue as real meeting

Which of the following is not a component of systems theory? a. interdependence b. homeostasis c. feedback d. hegemony e. openness

D. hegemony

SUNY Geneseo's course offerings are impacted, in part, by the amount of funding the organization receives from the State of New York. From a systems perspective, the funding that Geneseo receives exemplifies a/n ______ a. equifinality b. output c. positive feedback d. input e. negative feedback

D. input

Anna is known for being the type of person who keeps her commitments and fulfills the promises she makes to others. According to Eisenberg, Trethewey, LeGreco, and Goodall, Anna can be described as having ____. a. empathy b. mindfulness c. leadership d. integrity e. interpersonal skills

D. integrity

The ability to adapt one's leadership style to respond to and make the most of pervasive cultural differences in values and practices among a diverse employee population is termed... a. communication consulting b. ethnography c. cultural agency d. multicultural management e. networking

D. multicultural management

Providing benefits or punishments (e.g. hiring or firing a person) based on your relationship to them or their demographic characteristics has been termed ____ a. discrimination b. panopticon c. reiteration d. particularism e. bureaucracy

D. particularism

Researchers found that attention paid to workers often increase productivity. This research has become known as the ______ and supports the _____ perspective of organizational communication. a. Hilltop studies; human resources b. Hilltop studies; human relations c. Henderson studies; human relations d. Hawthorne studies; human resources e. Hawthorne studies; human relations

E. Hawthorne studies; human relations

Ian works for Coca Company Candies. Ian's job marks the final step in the assembly line. Ian's job involves the taping of boxes after the candy has been put in them. This is Ian's only task. Each of Ian's co-workers has a different task. For instance, Bob pours the coca into the machine, Alma checks the temperature of the mixture, and Sue removes the boxes from the assembly line. Cocoa Company candies employs a/n _____ which is consistent with _____. a. bureaucracy; human relations b. bureaucracy; classical management c. hierarchy; classical management d. division of labor; human relations e. division of labor; classical management

E. division of labor; classical management

Which of the following are associated with the classical management approach? a. division of labor and labor unions b. bureaucracy and labor unions c. upward communication and hierarchy d. labor unions and hierarchy e. hierarchy and division of labor

E. hierarchy and division of labor

Which of the following theoretical lenses most closely align in their perspective of management? a. classical management and systems theory b. systems theory and cultural theory c. human resources and classical management d. critical theory and human resources e. human resources and human relations

E. human resources and human relations

Which of the following statements contradicts classical management? a. workers' individual needs are best ignored b. downward communication is the most important type of communication c. informational talk amongst employees is unnecessary and costly d. organizations should be modeled after machines e. managers are better suited to "do" and employees are better suited to "think"

E. managers are better suited to "do" and employees are better suited to "think"

A ____ approach to communication views it as an activity that is both purposeful and strategic. a. dualistic b. monologic c. mindless d. interactive e. mindful

E. mindful

Informal rules that guide group behavior are known as _____. a. dialogues b. channels c. paradigms d. theories e. norms

E. norms

According to the new social contract, which of the following is true? a. individuals are likely to work all their lives for a single company b. good behavior is rewarded with lifetime employment c. acceptable performance is rewarded with lifetime employment d. job security is stable e. personal needs are prioritized

E. personal needs are prioritized

Taylor's idea that management is a true science is termed _______ a. human relations b. human resources c. systems theory d. classical management e. scientific management

E. scientific management

Which of the following would be considered a macro-contextual factor according to our discussion of systems theory? a. an organization's workforce b. an organization's office space c. an organization's polices and procedures d. an organization's furniture arrangement e. the attitude of the community in which the organization resides

E. the attitude of the community in which the organization resides

According to Eisenberg, Goodall, and Trethewey, all identities are equally welcome in the workplace. a. True b. False

b. False

Organizations are closed systems a. True b. False

b. False

Workplace bullying is currently illegal in the US. a. True b. False

b. False

In the _________ stage of a strategies lifecycle, the company's major challenge is to measure its growth and development. a. birth b. childhood c. adolescence d. maturity

b. childhood competitive strategies are constantly changing

A clear statement of why customers should choose a company's products or services over those of competing companies is called a/n ______________. a. position strategy b. competitive strategy c. alignment strategy d. mission statement e. philosophy

b. competitive strategy engage in a search to determine your competitive strategy

"The essence of a leader's character is not shameless self-promotion, or iconic bombast, or personal flamboyance, but simple modesty." This quotation supports which habit that modern scholars associate with leadership? a. habit of mind b. habit of philosophy c. habit of character d. habit of ideology e. habit of authentic communication performance

c. habit of character connects with modesty

Which of the following terms does not conceptually fit under the topic of leadership? a. habits of mind b. authentic communication c. panopticon d. great man theory e. modesty

c. panopticon example of surveillance, google calendar is a modern example

We studied the work of all of the following scholars except _____ a. deetz b. hochschild c. soliz d. cowan e. kirby

c. soliz

__________ is the process of modifying organizational systems and structures to support the competitive strategy. a. strategic positioning b. organizing c. strategic alignment d. decision-making .e. competing

c. strategic alignment taking all the structures of an organization to support the goals we have as an organization

The simultaneous influence of work and organizational member's lives away from work and organizational members' personal lives at work is called __________. a. paradox of participation b. ongoing work dilemma c. work-life conflict d. second shift e. emotional labor

c. work-life conflict its negative, you want to strive for work-life balance, which is under quality of life

Which policy offers covered employees the opportunity to take up to 12 weeks of unpaid work for the birth of a child, placement of a child for foster care or adoption. To care for themselves or a child or spouse with a health condition? a. Health standard policy b. HCFA c. Family protection act d. FMLA e. WBA

d. FMLA Family Medical Leave Act, needs 50+ employees to use

The term __________ coined by ________ refers to the process of communicating emotions as part of the workplace a. second shift; hochschild b. emotional script; ashcraft c. emotional script; hochschild d. emotional labor; hochschild

d. emotional labor; hochschild

The study of organizational culture is most often undertaken using ______ as a methodology. a. surveys b. interviews c. focus groups d. ethnography e. questionnaires

d. ethnography study of culture, grounded in anthropology

The two most common competitive strategies are ______ and __________. a. lowest cost and longest lasting b. longest lasting and differentiation c. differentiation and lifetime warranty d. lowest cost and differentiation e. lifetime warranty and longest lasting

d. lowest cost and differentiation

Which of the following does not support some aspect of critical theory? a. panopticon b. legitimate power c. capitalism d. sociability e. ideology

d. sociability cultural

While the body is used for a metaphor of a/n _______, an iceberg is often used as a metaphor for ______. a. cultural; system b. system; panopticon c. critical management; culture d. system; culture e. panopticon; critical management

d. system; culture

Having vision or a compelling view of the future is a necessary characteristic of leaders according to the _____ a. trait perspective b. situational perspective c. habits perspective d. transformational perspective e. styles perspective

d. transformational perspective

Which of the following is a negative critique of globalization? a. it often causes more competitive organizations b. it often causes increased global contract c. it often causes reduced labor costs d. it often causes economic development in less developed countries e. it often causes downsizing in domestic units of organizations

e. it often causes downsizing in domestic units of organizations

Which of the following is not a form of power we discussed? a. respect b. position c. ideology d. reward e. personality

e. personality

All of the following are considered positive for employees except ____ a. networking b. mindfulness c. dialogue d. leadership e. work-life conflict

e. work-life conflict