Quiz 12 Management- Test 3

companies lose, on average, two-thirds of the discrimination cases brought against them

How do companies typically fare when they are accused of discrimination and must go to court to defend themselves?

emotional stability

People with high degree of _____ respond well under stress.

ethnic, racial, and gender discrimination

The glass ceiling is most closely associated with _____.

affirmative action

The purposeful steps taken by an organization to create employment opportunities for minorities and women is called _____.

conscientiousness

The term _____ refers to the degree to which someone is organized, hardworking, responsible, persevering, thorough, and achievement oriented.

awareness and skills-based

The two basic types of diversity training programs are _____.

physical capabilities, gender, race/ethnicity, and age

What are the four dimensions of surface-level diversity that many managers use to form initial impressions which can sometimes lead to discrimination?

social integration

When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either of ages over 50 or under 30. This age difference brought conflicts on important decisions which the company identified as a threat to its growth. _____ was needed to get these two groups to respect each other's work abilities.

attitudes

Which of the following is an example of deep-level diversity?

the discrimination and fairness paradigm

Which of the following is the most commonly used paradigm for managing diversity?

salesperson

Which of the following job positions most likely requires people with high degree of extraversion?

racial or ethnic discrimination in the workplace

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

people with disabilities have better safety records

Which of the following statements about disabilities is true?

diversity helps companies attract and retain talented employees

Which of the following statements explains why diversity makes good business sense?

although progress is being made, sex discrimination continues to operate via the glass ceiling at higher levels in organizations

Which of the following statements is true regarding discrimination based on sex?

it focuses only on surface-level dimensions of diversity

Which of the following statements is true regarding the discrimination and fairness paradigm?

typically unchangeable

With surface-level diversity, differences are immediately observable, easy to measure, and _____.

deep-level diversity

_____ consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicated through verbal and nonverbal behaviors.

diversity

_____ is a term that describes a situation in organizations when there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

social integration

_____ is the degree to which group members are psychologically attracted to working with each other to accomplish a common objective.

personality

_____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other.

sex discrimination

_____ occurs when people are treated differently because of their gender.

diversity has a broader focus, while affirmative action does not

A key difference between affirmative action and diversity is that _____.

compensate for past discrimination

Affirmative action programs are typically designed to _____.

disposition

An individual's _____ refers to his or her tendency to respond to situations and events in a predetermined manner.