quiz 4

Which two network structures fall between the extremes in terms of the level of centralization? a. all channel and circle network b. circle and wheel network c. Y and wheel network d. Circle and Y network e. all channel and wheel network

Circle and Y network

According to the value in diversity problem-solving approach, diversity on attributes such as cultural background, race, and attitudes are associated with communication problems and ultimately poor team effectiveness. True or False

False

Which of the following factors is included in the time-driven model of leadership? a. Intellectual stimulation b. Shared objectives c. Idealized influence d. Individual personality e. Contingent rewards

Shared objectives

"Responding to infractions promptly and without favoritism" is a suggested guideline for using _____ power. a. coercive b. legitimate c. reward d. referent e. expert

coercive

With a(n) _____ decision-making style, employees have a say in the decision-making process, but the ultimate authority still rests with the leader.

consultative

Which three specific factors have been found to account for a team's ability to make effective decisions? a. groupthink, social loafing and process rotation b. decision infirmity, staff validity & hierarchical sensitivity

decision infirmity, staff validity & hierarchical sensitivity

Which of the following characteristics is most closely related to leader effectiveness? a. low agreeableness b. high conscientiousness c. high introversion d. low neuroticism e. high openness to experience

high openness to experience

Chris is frequently hostile to other team members, cynical about the goals of the team and others' engagement in the project, and sometimes disagrees and stubbornly blocks progress "just because." Chris's behavior reflects a(n) ______ role.

individualistic

Joanne is the store manager at Glitter, a jewelry store. New merchandise arrives that needs to be priced and displayed quickly, before each holiday season. She requires all the sales staff to stay after normal work hours to get this task done. Joanne is exercising her _____ power that she gets from her position of authority. legitimate

legitimate

There has been extensive research into the time-driven model of leadership. The results include all of the following except:

managers overuse the autocratic style.

When Ben performs routine tasks needed to keep progress moving in his team, he is performing the role of a(n): a. initiator - contributer b. orienter c. energizer d. procedural ; technician e. compromiser

procedural ; technician

"Avoid promising more than you can deliver" is a suggested guideline for using _____ power. a. coercive b. personal c. reward d. referent e. expert

reward

While _____ teams focus on the accomplishment of core operational-level production and service tasks, _____ teams focus on integrating the activities of subunits across business functions. a. management; work b. action ; work c. parallel ; project d. project ; work e. work ; management

work ; management

Item 1 In groups with comprehensive interdependence, the members have little discretion in terms of what they do and with whom they interact in the course of the collaboration involved in accomplishing the team's work. True or False

False

For a leader, a subordinate's compliance is the most desirable response to influence tactics because it results in employees putting forth the greatest level of effort in accomplishing what they are asked to do. true or false

False - Compliance occurs when targets of influence are willing to do what the leader asks, but they do it with a degree of ambivalence. Compliance reflects a shift in the behaviors of employees but not their attitudes. Internalization is the best outcome because it results in employees putting forth the greatest level of effort in accomplishing what they are asked to do.

Focusing on leaders' traits holds more practical relevance than focusing on leaders' actions.

False - The focus on leader traits holds less practical relevance than a focus on leader actions. Although research shows that traits can seemingly have an effect on leader effectiveness, these effects are generally explained much more strongly by leader behavior.

Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc. (MII), responsible for generating ideas for new marketing strategies. Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing. Ryan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes. In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget.Jeremy's tendency to listen to Heather and ignore Ryan reflects which factor in effective decision making? a. production blocking b. staff validity c. hierarchical sensitivity d. decision informity e. transition process gain

Hierarchical sensitivity

Which of the following characteristics is most closely related to leader effectiveness? a. Low agreeableness b. High conscientiousness c. High introversion d. Low neuroticism e. High openness to experience

High openness to experience

Which of the following statements about outcome interdependence is false? a. A high degree of outcome interdependence exists when team members share in the rewards that the team earns. b. High outcome interdependence implies that team members depend solely on their own individual performances for the rewards that they receive. c. Low outcome interdependence exists in teams in which individual members receive rewards and punishments on the basis of their own performance. d. Research into project teams shows that in teams in which members reflect on their performance, higher levels of outcome interdependence increase the amount of information shared among members. e. In teams with high outcome interdependence, the reward that the team receives is directly linked to the performance of each team member.

High outcome interdependence implies that team members depend solely on their own individual performances for the rewards that they receive.

Employees of transformational leaders tend to be more committed to their organizations. True or False

True

Which of the following statements about team and individualistic roles is true? a. an aggressor manipulates team members for personal control b. a standard setter expresses goals for the team to achieve c. a gatekeeper offers challenges to the team's status quo d. a slacker brags and calls attention to him or herself e. a dominator is one who encourages participation from teammates

a standard setter expresses goals for the team to achieve

Monitoring progress toward goals is a type of: a. transition process b. brainstorming process c. transactive memory process d. action process e. interpersonal process

action process

tasks for which the contributions resulting from the abilities of every member are considered in total to determine team performance are called _____. a. additive tasks b. conjunctive tasks c. subjunctive tasks d. disjunctive tasks e. indicative tasks

additive tasks

Alexandria, Brittney, Nicole, and Dolce are four managers at Polar Coat Manufacturing. Each uses a different decision-making style and believes that her style is the best. Alexandria always presents the problem to her employees, gathers their opinions/suggestions, and then makes the decision herself. Brittney gives her employees the responsibility for making the decision within a set of specified boundary conditions. Nicole makes the decision without asking her employees for their opinions/suggestions. Dolce presents the problem to her employees and seeks consensus with an emphasis that her opinion should only count as important as every other employee's in her department.Which of the following is the decision making style that Nicole is displaying?

autocratic

Which of the following is a suggested guideline for using expert power? a. ensure people understand the serious consequences of violations b. avoid rash careless or inconsistent statements c. respond to infractions promptly and without favoritism d. follow up to verify compliance e. provide ample warnings

avoid rash careless or inconsistent statements

____ means that members receive rewards that are dependent on both their team's performance and how well they perform as individuals. a. task interdependence b. hybrid outcome interdependence c. goal interdependence d. member abilitiy e. member personality

b. hybrid outcome interdependence

Andy, Carl, and Ben are employees at Palliative Care Home (PCH). They report to Lisa, who is the department manager. Lisa has a tremendous amount of freedom to make decisions on how she manages her employees. She recently gave Andy the preferred shift for his outstanding service to the patients at PCH, along with an employee-of-the-month award. In his acceptance speech, Andy indicated he is simply trying to emulate Carl, who is liked by all the patients at PCH. He admires Carl and has learned several things about the job by just observing him. Ben, feeling left out, has started to enlist other employees in the department to help influence Lisa for next month's award.Ben is attempting to use the _____ influence tactic on Lisa to win the employee-of-the-month award for the next month.

coalition

In a conflict situation, when John attempts to get his own goals met without concern for the other party, he is utilizing which of the following conflict resolution styles? a. competing b. avoiding c. collaboration d. compromise e. accommodating

competing

Which conflict resolution style occurs most often when one party has high levels of organizational power and can use legitimate or coercive power to settle the conflict? a. avoiding b. compromise c. collaboration d. competing e. accommodating

competing

Shirley, Samuel, Linda, and Matt are part of the project team at Ltronix International, a company producing home appliances. They were assigned the task of selecting two out of five new products to be introduced in the next quarter. The team was at conflict over the choice of products to be introduced. Samuel, who is uncomfortable with confrontations, chose to remain neutral by staying away from the arguments. Linda and Shirley had a few arguments, which were finally resolved when Linda gave in to Shirley's demands. Shirley who is the most experienced among the four continued, to insist on her choice. Matt was equally adamant about his choice. Finally, to resolve the situation, Shirley agreed to one of Matt's choices of products in exchange for his agreeing to one of her choices.Which style did Shirley use to resolve her conflict with Matt? a. competing b. avoiding c. collaborating d. compromising e. accommadating

compromising

The dean of a highly reputed business school has decided to pursue a coveted accreditation for the college. To get the faculty's buy-in and support, she created a faculty-driven process whereby members of the faculty participate and carry out the accreditation process under her guidance. This approach has increased the commitment of the faculty, who now have a stake in seeing the process succeed and the goal of accreditation accomplished. What influence tactic did the dean use? a. rational persuasion b. personal appeals c. consultation d. ingratiation e. exchange

consultation

Pauline, a department manager at Good Looking Clothes Inc., uses a style of decision-making that focuses on using the skills, experiences, and ideas of others. The final decision-making power is with Pauline. However, she does not make major decisions without getting inputs from those that will be affected. It can be said that she uses the _____ style of leader decision making. a. autocratic b. consultative c. facilitative d. participative e. transactional

consultative

Work at Digicorp is accomplished continuously because members of a team who have finished their workday in one country electronically hand off the work to team members in another country who have just arrived at their workplace. This type of workflow is known as _____. a. off shoring b. cross docking c. feather bedding d. follow the sun e. time to market

d. follow the sun

Burt, Ryan, and Heather are members of the marketing team at Model Industries, Inc. (MII), responsible for generating ideas for new marketing strategies. Burt has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Heather has the best record of making good recommendations to Jeremy, vice president of marketing. Ryan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Jeremy pays careful attention to what Heather has to say, but generally does not pay much attention to what Ryan proposes. In addition to Jeremy, Heather has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget.Burt's action would contribute to which factor in effective decision making at MII? a. Production blocking b. staff validity c. hierarchical sensitivity d. decision informity e. transactive memory

decision informity

Daniel's team is working on a project to create an effective marketing campaign for a company that specializes in food processors. Daniel gathers all the necessary information to help his team understand the product and the desires and needs of the client. He then clearly explains the responsibilities of each member of the team. He is ensuring that his team has high: a. decision informity

decision informity

_____ diversity refers to diversity with respect to attributes that are less easy to observe initially but that can be inferred after more direct experience. a. disjunctive b. similarity - attraction c. surface level d. conjunctive e. deep - level

deep level

The life cycle theory of leadership advocates that the optimal combination of leader behavior in the R4 stage is _____. a. delegating b. telling c. selling d. participating e. negotiation

delegating

Alexandria, Brittney, Nicole, and Dolce are four managers at Polar Coat Manufacturing. Each uses a different decision-making style and believes that her style is the best. Alexandria always presents the problem to her employees, gathers their opinions/suggestions, and then makes the decision herself. Brittney gives her employees the responsibility for making the decision within a set of specified boundary conditions. Nicole makes the decision without asking her employees for their opinions/suggestions. Dolce presents the problem to her employees and seeks consensus with an emphasis that her opinion should only count as important as every other employee's in her department.Identify the decision-making style that Brittney is using. a. consultative b. autocratic c. delegative d. facilitative e. directive

delegative

Rebecca is the head of the English department at Springfield High School. She believes that children will absorb and retain more information if they are taken on educational tours and field trips, but the school's rules and policies do not encourage such activities. Rebecca feels her endeavor to improve the children's education is being stifled. This low degree of _____ is reducing Rebecca's ability to influence others. a. centrality b. discretion c. substitutability d. ingratiation e. visibility

discretion

Mark participated in a problem-solving quiz competition among teams. Because Mark was the most familiar with the types of problems on his quiz, his team's performance depended largely on Mark's performance. These type of task represented by the quiz competition is called a(n): a. disjunctive task b. mutiplicative task c. surface level task d. conjunctive task e. additive task

disjunctive task

Which of the following best describes the function of the role of an orienter in a group? a. he or she offers constructive challenges to the team's status quo b. he establishes the direction for the team c. he motivates team members to work harder toward team goals d. he resolves differences among teammates e. he praises the work of teammates

establishes the direction for the team

Ted is a quality control manager at Greenwoods Cement Inc. Any time a problem arises and a decision needs to be made, he believes in getting his people involved. He presents the problem to his employees and seek consensus on a solution. He insists in these problem-solving meetings that his opinion or suggestions carry no more weight than anyone else's. Which of the following is the decision-making style that Ted is displaying? a. consultative b. autocratic c. delegative d. facilitative e. negotiative

facilitative

A leader's power increases with his or her centrality, discretion, and visibility, but not his or her substitutability. true or false

false

By making people write down ideas on their own, the nominal group technique increases social loafing and production blocking. true or false

false

For the delegative style of decision making, the teamwork skills of the employees involved are not important. true or false

false

The shallowest level of cross-training involves positional modeling. true or false

false

When using legitimate power, managers should be careful to offer the types of rewards people desire and not promise more than they can deliver. true or false

false

A competing style of conflict resolution should be used: a. when an issue is trivial b. when potential disruption outweighs the benefits of resolution c. for issues vital to company welfare when you know you are right d. to let people cool down and regain perspective e. when others can resolve the conflict more effectively

for issues vital to company welfare when you know you are right.

Individuals who exhibit apparent sincerity, interpersonal influence, networking ability, and social astuteness are likely to have _____ ratings on task performance when the _______. a. higher ; social requirements of the job are high b. higher ; social requirements of the job are low c. lower; centrality requirements of the job are high d. higher; centrality requirements of the job are low e. lower; social requirements of the job are high

higher ; social requirements of the job are high

Chris is frequently hostile to other team members, cynical about the goals of the team and others' engagement in the project, and sometimes disagrees and stubbornly blocks progress "just because." Chris's behavior reflects a(n) ______ role. a. individualistic b. task oriented c. task destructive d. team manipulation e. power seeking

individualistic

Over the last three years, Carla has been involved in several high-profile negotiations where she has used a distributive framework. Now, she finds: a. it is difficult to negotiate in any other way. b. it is expected that she will use integrative techniques next time. c. the rest of the managers in her company are using the same technique. d. her level of emotional intelligence has increased. e. it is impossible to use inspirational appeals with colleagues.

it is difficult to negotiate in any other way

Mark, David, Tia, and Ashley are team members in a computer programming class. They have been assigned the task of creating a computerized payroll system involving multiple programs. Mark and Tia worked very hard and created programs that worked well. David and Ashley, however, did not work as hard as they could and created programs with numerous errors. This resulted in a payroll system that could not be implemented. The team's poor performance that was a result of David and Ashley not doing their best can be termed as: a. groupthink b. synergy c. social facilitation d. hierarchical sensitivity e. motivational loss

motivational loss

Jax loves working on the new product team. Everyone is so friendly, and there is never any bitterness or conflict. Jax is sure they will come up with the most creative new product ever. Is Jax right? Why or why not? a. Not necessarily. The team members may be so focused on creating harmony, they may endanger task accomplishment b. No. Absolutely not. Teams must have dissenters, questioners, and confrontational individuals in order to succeed. c. Yes, of course! The absolute best makeup for a team is to have all members demonstrate high levels of agreeableness. d. Maybe. As long as there are a majority of narcissists on the team e. Yes, but only if all the team members also demonstrate high levels of neuroticism.

not necessarily. The team members may be so focused on creating harmony, they may endanger task accomplishment

In the context of the contingency factor of visibility, a leader's ability to influence others increases when: a. there are no substitutes for the rewards or resources the leader controls. b. the leader's role is important and interdependent with others in the organization c. the leader has the freedom to make decisions without being restrained by rules. d. others know about the leader and the resources he or she can provide. e. rewards are used in a manipulative fashion.

others know about the leader and the resources he or she can provide.

Tom, Dan, and Philip work in different teams at Springfield Automobiles. Tom's team ensures that all the raw materials, machinery, tools, and other production equipment are available for the employees around the clock. Any procurement needs have to be addressed to Tom, who also takes part in high-level decisions regarding the number of units to be produced, exported, and so on. Dan works as part of a team of eight members who concentrate on the day-to-day production; they also ensure the quality checks are done and inspect each other's work. Philip is the operations manager, who works for five hours in the production department and then spends the rest of his time assisting management as an internal consultant on manufacturing issues. His input is crucial in improving the production process.Philip is part of the _____ team. a. work b. management c. parallel d. action e. project

parallel

Cross-training may involve instructions at three different levels of depth. These levels are: a. transitive, transformative, and collaborative b. personal clarification, positional modeling and positional rotation c. task work, teamwork and team states d. cohesion, potency, and efficacy e. transition, action and interpersonal

personal clarification, positional modeling and positional rotation

The phenomenon of a team delivering "less than the sum of its parts" can be explained by the term: a. synergy b. staff validity c. hierarchical sensitivity d. process loss e. social facilitation

process loss

A team of highly skilled and qualified members of an organization failed to perform the team objective assigned to them. When the reason for this lack of performance was investigated, it was clear that, although the team members worked hard, they had to wait for their teammates to complete a particular task before they could start their own. Which of the following explains the reason for process loss in this case? a. motivational loss b. social facilitation c. production blocking d. groupthink e. cognitive dissonance

production blocking

jackson High School formed several teams to plan and execute the 150th anniversary celebrations of the school. Over a period of two months, the teams organized events, oversaw logistics, and coordinated student activities. The events that were planned were on a large scale and required a lot of input from the teachers and students. This is an example of a(n) _____ team. a. project b. management c. work d. action e. parallel

project

Noah, a services manager at the Feel Well Health Clinic, consulted an alternative medicine specialist to see if it is feasible to incorporate certain treatments as part of the clinic's services. Noah is performing a(n) _____ activity of the boundary spanning process. a. action learning b. scout c. groupthink d. ambassador e. staff validity

scout

A psychology class has been assigned an individual case study project as well as a group project. The members of the group will receive the same grade for the group project but will be graded separately for their individual projects. Drew, Ben, Donna, and Julia are members of one such group. Drew and Donna worked very hard on the group project. Ben and Julia, however, did not contribute much to the group project because they felt that Drew and Donna would manage to get good grades for it. Instead, they focused their efforts on their individual projects.Ben and Julia's behavior is an example of: a. groupthink b. staff validity c. self serving bias d. social loafing e. attribution error

social loafing

_____ involve communications that are intended to smooth the performance of work with people or groups in other functional areas. a. groupthink activities b. scout activities c. social loafing activities d. ambassador activities e. task coordinator activities

task coordinator activities

Ben, Tom, Ron, and Harry are managers working at Eva Pure, a bottled water manufacturing company. They each supervise groups of employees who are very different from each other. From a readiness point of view, it can be said that Ben's group is able but unwilling, Tom's unit is both able and willing, Ron's is neither able nor willing, and Harry's is not able but highly willing to take on the responsibilities.Which of the following leadership behaviors should Harry adopt to deal with his group's readiness?

telling

Ben, Tom, Ron, and Harry are managers working at Eva Pure, a bottled water manufacturing company. They each supervise groups of employees who are very different from each other. From a readiness point of view, it can be said that Ben's group is able but unwilling, Tom's unit is both able and willing, Ron's is neither able nor willing, and Harry's is not able but highly willing to take on the responsibilities.Which of the following leadership behaviors should Harry adopt to deal with his group's readiness? a. delegating b. telling c. selling d. participating e. negotiating

telling

According to the Project GLOBE study, transformational leadership is least accepted in:

the middle east

According to the time-driven model of leadership, autocratic styles should be used for decisions in which the likelihood of employee commitment is high. True or High

true

Based on studies of identical twins, research suggests that there is a genetic component to charisma specifically and to transformational leadership more broadly. TRUE OR FALSE

true

Cohesiveness tends to promote higher levels of team performance. true or false

true

Kat is not worried about offering contrary or radical ideas in team meetings because both the team leader and the team members are supportive of new or even seemingly strange ideas and don't laugh at or criticize each other. Kat has a strong feeling of psychological safety within her team. True or False

true

Kat is not worried about offering contrary or radical ideas in team meetings because both the team leader and the team members are supportive of new or even seemingly strange ideas and don't laugh at or criticize each other. Kat has a strong feeling of psychological safety within her team. true or false

true

Mathew is one of the top attorneys at his law firm. His brilliance in handling some of the most difficult and high-profile cases has earned him fame far and wide, and he wields considerable influence in the running of the firm. Mathew's high degree of _____ ensures that he has considerable power to influence others.

visibility

While _____ teams focus on the accomplishment of core operational-level production and service tasks, _____ teams focus on integrating the activities of subunits across business functions. a. management ; work b. action ; work c. parallel ; project d. project ; work e. work ; management

work ; management