Quiz 8: Managing Interpersonal Conflict

Interpersonal conflict occurs only when relationships are in trouble. True False

False

Face-enhancing conflict strategies are those that support and confirm a person's positive face. True False

True

In collectivistic cultures, conflicts most often involve violations of larger group norms and values. True False

True

Jenny wants to take an active role in her conflict management. What is the best advice that you can offer her? Focus on only one side of the communication exchange. Deny responsibility. Listen carefully. Focus on the past.

listen carefully

When you use strategy to try and get around other people or situations, especially when you conceal your true purposes, you are using __________. spontaneity manipulation neutrality evaluation

manipulation

Fighting actively includes __________. physical force owning your thoughts and feelings beltlining bringing up old issues and problems

owning your thoughts and feelings

Bernadette and Dustin are arguing over who should have the final decision concerning where they will spend the holidays. This scenario best exemplifies a __________ conflict. relationship content consequential social allergen

relationship

A __________ is a personal habit of a friend or romantic partner that you find annoying or inconsiderate. social allergen proxemic device haptic allergen beltline

social allergen

When you present yourself as __________ to another person, you put that person in an inferior position, and this is likely to be resented. superior neutral gunnysacking spontaneous

superior

Which of the following is an example of an individualistic culture? the United States Ecuador Korea Indonesia

the United States

Interpersonal conflict can only lead to negative effects. True False

False

Which of the following suggestions is a good way to facilitate argumentativeness? Treat disagreements subjectively. Express interest in the other person's position. Center arguments on personalities. Stress inequality.

Express interest in the other person's position.

Generally, fighting actively is preferable to avoiding conflict. True False

False

Which of the following is true regarding gender and conflict? Men tend to withdraw from conflict more than women. Women tend to withdraw from conflict more than men. Men want to talk about conflict and resolve it more than women. Males are more easily offended by language than females.

Men tend to withdraw from conflict more than women

Verbal aggressiveness is __________. a constructive conflict management strategy synonymous with argumentativeness a conflict management strategy that may include inflicting psychological pain a confirming conflict management strategy

a conflict management strategy that may include inflicting psychological pain

Argumentativeness is __________. a constructive conflict management strategy synonymous with aggressiveness unwillingness to see another's point of view a rejection strategy

a constructive conflict management strategy

Quincy almost always backs down from any conflict. His friends call him a human doormat because he lets other people walk all over him. Quincy's conflict style can best be described as __________. competing accommodating compromising collaborating

accommodating

Physical flight, setting up physical barriers, or just mentally withdrawing are all examples of __________. avoidance accommodation compromise collaboration

avoidance

Jackie does not like conflict. Whenever a conflict arises, she either physically leaves the room or sets up mental barriers so that she does not have to deal with the conflict. Jackie's behavior best illustrates which conflict style? avoiding accommodating compromising collaborating

avoiding

Which conflict resolution strategy is considered ideal because it is a "win-win" approach? avoidance accommodation compromise collaboration

collaboration

Peter never gives up when he is dealing with a conflict. He argues his point until he wins, not really taking his partner's point of view into consideration. Which conflict style is Peter most clearly using? competing avoiding compromising collaborating

competing

Harriet and Maynard cannot decide which movie to watch. Harriet wants to see the new action movie and Maynard wants to see a foreign art film. After arguing for a while, they agree to go to another movie, a Civil War drama that both of them are mildly interested in seeing. This example best illustrates which conflict style? competing accommodating compromising collaborating

compromising

Berle and Lo are arguing over when the civil war in the Sudan began. This argument is most clearly a __________ conflict. relationship content consequential social allergen

content

A person who stores up grievances against another person and unloads them when an argument arises is engaging in the unproductive conflict strategy known as __________. avoidance gunnysacking beltlining blaming

gunnysacking

Most conflicts contain elements of disagreement about content or relationship issues. True False

true

Negative consequences of conflict may be due to __________. unfair fighting methods close examination of the reasons for the conflict revealing one's needs within a relationship the need to examine issues objectively

unfair fighting methods