QUIZ QUIZLET CHAPTER 8 PDP MANAGEMENT

TB MC Qu. 08-17 __________ is conducted during the... __________ is conducted during the human resources planning process. Demand forecasting Internal recruiting Environmental scanning Training and development Outplacement

Demand forecasting According to Exhibit 8.1, human resources planning involves demand forecasts, internal and external labor supply forecasts, and job analysis.

TB TF Qu. 08-08 In collective bargaining, workers are... In collective bargaining, workers are paid while they are on strike. True False

False In the United States, management and unions engage in a periodic ritual of negotiating an agreement for wages, benefits, hours, and working conditions. Disputes can arise during this process, and sometimes the workers go on strike to compel agreement on their terms. Such an action, known as an economic strike, is permitted by law, but strikes are rare today. Strikers are not paid while they are on strike, and few workers want to undertake this hardship unnecessarily.

TB TF Qu. 08-03 Employment agencies are an internal... Employment agencies are an internal recruitment tool used when a firm is seeking to acquire new skills. True False

False Employment agencies are another common external recruitment tool, and for important management positions, companies often use specialized executive search firms. External recruitment is used when a firm is seeking to acquire new skills.

TB TF Qu. 08-02 In the context of strategic... In the context of strategic human resources management, well-chosen, motivated people are easy to imitate. True False

False Well-chosen, motivated people are difficult to imitate.

TB TF Qu. 08-05 Coaching—being trained by a superior... Coaching—being trained by a superior or a consultant—is usually the most effective and direct way to develop managers. True False

True Coaching—being trained by a superior—is usually the most effective and direct management development tool.

TB TF Qu. 08-07 A gainsharing plan is a... A gainsharing plan is a type of group incentive system which aims to give employees a sense of participation. True False

True Gainsharing plans reward employees for increasing productivity or saving money in areas under their direct control. It is a group incentive plan whose aim to give employees a sense of participation and ownership in the firm's performance

TB TF Qu. 08-06 Management by objectives involves a... Management by objectives involves a subordinate and a supervisor agreeing in advance on specific performance goals. True False

True Management by objectives (MBO) involves a subordinate and a supervisor agreeing in advance on specific performance goals (objectives).

TB TF Qu. 08-01 People can add value to... People can add value to an organization by helping to reduce costs and providing something unique to customers. True False

True People are a source of competitive advantage when their skills, knowledge, and abilities are not equally available to all competitors. Top companies invest in hiring and training the best and the brightest employees to gain a competitive advantage.

TB TF Qu. 08-04 A behavioral description interview explores... A behavioral description interview explores what a job candidate has done in a previous position. True False

True The behavioral description interview explores what candidates have actually done in the past. An interviewer may ask you: "Tell me about a time when you made a mistake at work."

TB MC Qu. 08-10 In strategic human resources management,... In strategic human resources management, people can __________ by helping to lower costs and providing something unique to customers. provide buffering create value inspire motivation prevent turnover apply benchmarking

create value People can increase value by helping reduce costs and providing something unique to customers.

TB MC Qu. 08-16 Everworld Technologies has developed a... Everworld Technologies has developed a new smartphone that will be targeted at developing countries. It is estimated that demand for the new product will initially be slow but would accelerate gradually as the product becomes increasingly familiar to worldwide consumers. In order to determine the number of workers necessary to staff the new production facilities, the company needs to conduct a(n) _________________________ market search. utilization survey. demand forecast. inventory calculation. recruitment drive.

demand forecast. Demand forecasts determine how many and what type of people are needed. Demand forecasts are derived from organizational plans. In this case, the company has to conduct a demand forecast to determine the number of workers necessary to staff the new production facilities.

TB MC Qu. 08-15 When a software company developed... When a software company developed a new smartphone, it determined how many production and marketing employees would be required for the launch. The company was involved in _____________ demand forecasting. outplacement. performance appraisal. job analysis. training and development.

demand forecasting. Demand forecasts determine how many and what type of people are needed. Demand forecasts are derived from organizational plans. In this case, the software company was involved in demand forecasting when it determined how many production and marketing employees would be required for the launch.

TB MC Qu. 08-25 Sally is evaluating four soon-to-be... Sally is evaluating four soon-to-be accounting graduates for an entry-level position in her accounting group. The organization is going through some restructuring, and she is not sure how many or what level of accountants she might need a year from now. Doing these __________ is the most difficult part of human resource planning. labor forecasts demand forecasts job analysis employee evaluations professional development exercises

demand forecasts Perhaps the most difficult part of HR planning is conducting demand forecasts—that is, determining how many and what type of people are needed.

TB MC Qu. 08-12 In strategic HR planning, the... In strategic HR planning, the planning stage involves ___________________________ ensuring the availability of the right number and types of people. determining appropriate automation methods. training hired individuals. determining the pay scales of employees. evaluating the results of implemented programs.

ensuring the availability of the right number and types of people. Human resources planning involves ensuring that the right people are available, and the first step is conducting demand forecasts, determining how many and what type of people are needed.

TB MC Qu. 08-14 The final stage in the... The final stage in the human resources planning process involves ______________ evaluating activities to ensure that they are producing the desired results. discharging employees ineffective at realizing organizational goals. restarting the entire process. evaluating the decisions made for legal compliance. distributing compensation adjustments.

evaluating activities to ensure that they are producing the desired results. The final stage in human resources planning is known as evaluating. Here, human resources activities are evaluated to determine whether they are producing the results needed to contribute to the organization's business plans.

TB MC Qu. 08-28 Human resource managers must __________... Human resource managers must __________ the supply of labor, which refers to how many and what types of employees are available. evaluate recruit forecast train create

forecast Along with forecasting demand, managers must forecast the supply of labor—how many and what types of employees are available.

TB MC Qu. 08-30 Joaquin is excited that his... Joaquin is excited that his engineering staff will soon be very busy, in fact overloaded, with new project work. He immediately begins to review options for addressing his labor deficit, including __________________________ hiring new employees, demoting current employees so that more attractive positions will be available to new hires, and eliminating work for contractors. hiring new employees, promoting current employees to new positions, and outsourcing work to contractors. instituting a hiring freeze, promoting current employees to boost morale, and laying off excess staff. hiring new employees, promoting current employees to new positions, and laying off excess staff. instituting a hiring freeze, reducing salaries to be cost competitive, and outsourcing work to contractors.

hiring new employees, promoting current employees to new positions, and outsourcing work to contractors. If organizations need more people than they currently have (a labor deficit), they can hire new employees, promote current employees to new positions, or outsource work to contractors.

TB MC Qu. 08-13 In strategic HR planning, the... In strategic HR planning, the programming stage involves ________________________ hiring and firing employees. evaluating employee performance levels. determining appropriate automation methods. implementing specific activities like recruitment. calculating legally justifiable compensation levels.

implementing specific activities like recruitment. The programming stage involves the organization implementing specific human resources activities, such as recruitment, training, and pay systems.

TB MC Qu. 08-09 One of the criteria for... One of the criteria for creating a competitive advantage through human resources is that they should be expensive. easily available. inimitable. spontaneous. commonplace.

inimitable. Firms can create a competitive advantage when they possess or develop resources that are valuable, rare, inimitable, and organized. The same criteria apply to the strategic impact of human resources.

TB MC Qu. 08-27 Candace, the vice president of... Candace, the vice president of human resources at Stellar Enterprises, is helping the vice president of marketing develop information for a potentially game-changing business opportunity—a major program for a worldwide manufacturer. To be considered for this opportunity, the firm must demonstrate its ability to staff the program immediately upon award. To estimate Stellar's __________ labor supply, Candace uses the human resources information system to generate data regarding turnover, terminations, retirements, promotions, and transfers. external internal future past marketing

internal To estimate internal supply, the company typically relies on its experiences with turnover, terminations, retirements, promotions, and transfers.

TB MC Qu. 08-18 Jasmine, owner of Nirvana Day... Jasmine, owner of Nirvana Day Spa, created a(n) __________, which is an estimate of how many and what types of employees are available. demand forecast job analysis environmental scan availability analysis labor supply forecast

labor supply forecast In performing a labor supply forecast, the organization estimates the number and quality of its current employees and the available external supply of workers.

TB MC Qu. 08-20 What is part of the... What is part of the human resources environmental scanning process? employee recruitment performance appraisal demand forecasting job analysis legislation review

legislation review HRM environmental scanning is part of the planning process and includes labor markets, technology, legislation, competition, and economy. See Exhibit 8.1.

TB MC Qu. 08-11 On a day-to-day basis, __________... On a day-to-day basis, __________ is a concern of human resources managers. managing layoffs assessing financial transactions product development funding increased salaries analyzing product failure

managing layoffs Human resources managers have many concerns regarding their workers, including attracting talent; maintaining a well-trained, highly motivated, and loyal workforce; managing diversity; devising effective compensation systems; managing layoffs; and containing health care and pension costs.

TB MC Qu. 08-29 As forecast by experts, the... As forecast by experts, the "new workforce" is becoming increasingly ____________________ better educated and trained. more diverse. white and older. male. homogenized.

more diverse. Forecasts of an increasingly diverse workforce have become fact, adding greatly to the pool of available talent, like minorities, women, immigrants, older and disabled workers, and other groups.

TB MC Qu. 08-21 When faced with a labor... When faced with a labor deficit, an organization is mostly likely to _______________ make use of attrition to reduce the surplus. outsource work to contractors. offer outplacement to its employees. begin downsizing. lay off people for poor performance.

outsource work to contractors. If organizations need more people than they currently have (a labor deficit), they can hire new employees, promote current employees to new positions, or outsource work to contractors.

TB MC Qu. 08-23 Human resource management plays a... Human resource management plays a vital strategic role as companies attempt to compete through place. people. technology. price. products.

people. Human resource management plays a vital strategic role as companies attempt to compete through people.

TB MC Qu. 08-24 Doug's boss tells him, "You're... Doug's boss tells him, "You're still new to management, especially people management. Always remember that your people can really deliver a competitive advantage when _________________________ they can be organized rapidly to work collaboratively." they do not provide something unique to customers." they are easy to imitate." they can increase costs." they cannot be trained."

they can be organized rapidly to work collaboratively." People can deliver a competitive advantage when their talents are combined rapidly to work collaboratively on new assignments.

TB MC Qu. 08-26 Human resource planning involves __________... Human resource planning involves __________ primary stages. two three four five six

three Human resources planning involves three stages: planning, programming, and evaluating.

TB MC Qu. 08-22 The function of a job... The function of a job analysis is ________________ to determine if recruiting should be done internally or externally. to determine the applicant's educational level. to provide a demographic profile of the "correct" candidate. to describe the skills and knowledge needed. to provide a basis for compensation to be paid.

to describe the skills and knowledge needed. Job analysis does two things. First, it tells the human resources manager about the job itself: the essential tasks, duties, and responsibilities involved in performing the job. This information is called a job description. Second, job analysis describes the skills, knowledge, abilities, and other characteristics needed to perform the job. This is called the job specification.

TB MC Qu. 08-19 What strategy is often used... What strategy is often used by companies when there is a labor surplus? hiring better employees using attrition, if they have planned far enough in advance promoting current employees to new positions outsourcing work to contractors improving their compensation policy to attract talent

using attrition, if they have planned far enough in advance When organizations have more people than they need (a labor surplus), they can use attrition—the normal turnover of employees—to reduce the surplus if they have planned far enough in advance.