Quiz Review
The value of the nine box matrix depends most heavily on ________. a. the length of time it covers b. the quality of the assessment methodology c. the number of people being assessed d. the motivation of the employee being rated
b. the quality of the assessment methodology
In the career crossroads model, each passage requires that the person ________. a. is promoted based on their mastery of their current job b. unlearn old skills and learn new skills c. build on old skills d. change organizations
b. unlearn old skills and learn new skills
Companies generally try to minimize turnover that is ________. a. voluntary, dysfunctional, and avoidable b. dysfunctional and involuntary c. unavoidable, voluntary, and functional d. voluntary and functional
a. voluntary, dysfunctional, and avoidable
The extent to which items on a given measure assess the same construct is assessed by ________. a. test-retest reliability b. inter-rater reliability c. parallel forms reliability d. internal consistency reliability
d. internal consistency reliability
External customers are often best for evaluating an employee's ________. a. job performance b. completion of job requirements c. teamwork skills d. interpersonal behaviors
d. interpersonal behaviors
Which of the following reduces the ability of rank ordering to identify the best hire? a. large unit weighting of multiple candidates b. large scores of regression analysis c. large differences between candidates' scores d. large standard error of measurement
d. large standard error of measurement
When a finalist does not get a job offer, they are likely to perceive ________. a. low interactional fairness b. high interactional fairness c. low procedural fairness d. low distributive fairness
d. low distributive fairness
Assigning a new employee to regularly meet with a more senior, more experienced employee to further the career development of both employees is ________. a. job sharing b. training c. transferring d. mentoring
d. mentoring
In the selection procedure of a firm, an applicant must obtain a minimum passing score on two different assessment methods before being allowed to continue in the hiring process. What type of assessment plan is being used? a. contingent b. bona fide c. supplemental d. multiple hurdles
d. multiple hurdles
The higher the fidelity of a job simulation test, the higher is the ________. a. number of candidates taking the test b. cognitive ability required to pass the test c. similarity between the real job and the test d. cost required to maintain and administer the test
c. similarity between the real job and the test
Backing out of an employment contract after the job offer is accepted is called ________. a. reneging b. rejection c. prima facie evidence d. renegotiating
a. reneging
Deferring a new hire's start date can be an alternative to ________. a. reneging b. conducting a reference check c. using an assessment center d. negligent hiring
a. reneging
Information about important outcomes of the staffing process is called ________. a. predictive data b. criterion data c. reliability d. validity
b. criterion data
Which of the following improves the ease of use of skills inventories? a. O*Net b. databases d. career management d. nine box matrix
b. databases
Asking a departing employee why he or she is leaving the firm is a(n) ________. a. structured interview b. exit interview c. unstructured interview d. behavioral interview
b. exit interview
When a call center fires an employee who cannot meet her call volume goals, which of the following types of turnover has occurred? a. voluntary b. functional c. dysfunctional d. avoidable
b. functional
Socialization programs putting newcomers through a common set of experiences as a group rather than individually are called ________. a. one-time programs b. collective programs c. tournament programs d. variable programs
b. collective programs
The ongoing process of systematically identifying, assessing and developing organizational leadership to enhance performance is ________. a. development training b. succession management c. business planning d. replacement planning
b. succession management
A layoff is an example of which type of turnover? a. avoidable b. dysfunctional c. voluntary d. involuntary
d. involuntary
Earlene Gibson, the HR manager of BioMd, a manufacturer of high-end medical diagnostic equipments, is planning to implement a socialization program in the organization. She designs a program in which each stage of socialization is an "elimination tournament," and a new hire is out of the organization if he or she fails. Earlene submits the program draft to the CEO for approval. Which of the following, if true, would be the strongest counterargument for the implementation of this plan? A. The company is characterized by a vertical organizational structure and centralized decision making. B. BioMd has a strong R&D orientation and innovation and risk taking are the major values that the company promotes. C. One of the goals of the socialization program is to exercise more discipline and control in the organization. D. The management is intending to develop a homogeneous workforce that is highly cohesive and goal oriented.
B. BioMd has a strong R&D orientation and innovation and risk taking are the major values that the company promotes.
What would the mode of the following distribution be 2, 3, 3, 3, 3, 4, 5, 6, 7, 8, 8? a. 3 b. 4 c. 5 d. 6
a. 3 (mode is what number occurs the most frequently)
If an applicant is not hired because the applicant has previously claimed overtime which they were owed, they are likely to be covered under the ________. a. Fair Labor Standards Act b. Equal Pay Act c. National Labor Relations Act d. Family and Medical Leave Act
a. Fair Labor Standards Act
Which of the following is true of person-organization fit? a. It is positively related to job satisfaction. b. It is unrelated to organizational commitment. c. It is the same as person-job fit. d. It is not related to the intent to stay with the company.
a. It is positively related to job satisfaction.
________ is(are) used to reenergize employees and give them the opportunity to develop skills and pursue other interests via workshops, formal classes, or travel. a. Sabbaticals b. Skills assessment c. Job rotation d. Peer reviews
a. Sabbaticals
Prestige Pegasus is a multinational firm that specializes in the manufacturing of hardware for high-end technical products and sells its products mostly through business-to-business interactions. Following a good year with soaring profit-margins, Prestige Pegasus is planning to conduct an internal assessment throughout the organization. In a meeting following the decision to conduct the internal assessment, Douglas McCarthy (the Chief Operations Officer) and Tom Castleback (the Chief Marketing Officer) are the prime contributors on the methods that the organization should use to perform these assessments.Douglas: "We should encourage 360-degree feedback, mostly concentrating on subordinates, as they would be the right people to judge their superiors."Tom: "We should definitely use 360-degree feedback, mostly from external customers, as they are the ones who matter in the end."Which of the following statements, if true, would support Douglas' argument? a. The company is focusing on the recruitment for middle-management positions which mostly emphasizes on people management skills. b. The company is introducing workforce diversity initiatives in order to comply with certain affirmative action policies. c. The company is planning to flatten its organizational structure by combining certain top management positions, while removing redundant ones. d. The company lacks a feedback mechanism that guarantees employee anonymity and protects their interests.
a. The company is focusing on the recruitment for middle-management positions which mostly emphasizes on people management skills.
Which of the following, if true, would result in a new hire to a company getting paid less than existing employees? a. The company wishes to preserve internal equity. b. The company needs to fill a position immediately. c. The company wishes to attract top talent in the market. d. The company lets the hiring manger make payroll decisions.
a. The company wishes to preserve internal equity.
When an employee quits because he/she is passed over for promotion, what has occurred? a. a negative stakeholder reaction b. external assessment c. a breach of employee ethics d. succession management
a. a negative stakeholder reaction
RBC Electronics is a retailer of electronic appliances. If Sandy does not see or understand the work processes and rules that influence RBC employees' task behaviors and has limited knowledge of the regulations, policies, and resources that affect employees' behavior, then Sandy is most likely a(n) ________. a. external customer b. internal customer c. supervisor d. subordinate
a. external customer
Working from 6 a.m. to 2 p.m. is an example of ________. a. flextime b. telecommuting c. homesourcing d. job sharing
a. flextime
Who usually has overall responsibility for conducting socialization programs? a. human resources b. coworkers c. hiring managers d. top management
a. human resources
Matthew works as an accountant in a mobile phone company. During lunch he spoke to Peter from the sales department about wanting to buy a mobile phone for himself. Peter persuaded Matthew to buy a mobile phone from the sales department itself, which Matthew did. Matthew is a(n) ________. a. internal customer b. stakeholder c. external customer d. human resource personnel
a. internal customer
The focus of the career crossroads model is on ________. a. managerial positions b. technical work c. professional work d. physical work
a. managerial positions
Which of the following is a type of cognitive ability test? a. mathematical reasoning b. sensory skills c. psychomotor skills d. integrity tests
a. mathematical reasoning
Mr. Draper is the hiring manager of a large corporation. He has been asked to recruit two new sales executives for the firm specifically targeted for luring away from a rival firm. Which of the following packages should he offer in order to have a maximum chance of fulfilling this task? a. maximum job offer b. minimum job offer c. low job offer d. competitive job offer
a. maximum job offer
At Spyglass Inc., a private eye firm, new hires are chosen with utmost care. The reputation of the company is to provide clients with one hundred percent correct information on any matter that they want investigated. Which of the following methods should it use to hire new employees? a. multiple hurdles approach b. compensatory approach c. normative approach d. contingent approach
a. multiple hurdles approach
Rejecting a candidate severely at the end of a long hiring process results in ________. a. negative spillover effects b. reneging c. competitive disadvantage d. restrictive covenants
a. negative spillover effects
Processing a new employee's employment-related paperwork, acquiring necessary keys and identification cards, and establishing an e-mail account for them is part of ________. a. orientation b. socialization c. attrition d. training
a. orientation
Denise, the human resource manager of a manufacturing company found that the company's socialization process was too overwhelming for new hires. It consisted of presentations, meetings, and seminars packed into the first week of joining the company. She decided to switch into a(n) ________ approach to socializing so that new employees did not suffer from information overload. a. staggered b. formal c. investiture d. sequential
a. staggered
Managers' involvement and commitment is critical to the success of the succession management process because ________. a. their skills assessments are central to the preparation of identified candidates for future positions b. managers need to develop their own replacements by training their subordinates adequately c. they will be the future employers of the promoted employees d. their bonuses are tied to the success of their subordinates
a. their skills assessments are central to the preparation of identified candidates for future positions
Averaging candidates' scores from an interview, job knowledge test, and work simulation to derive a summary score to use in comparing candidates is an example of ________. a. unit weighting b. contingent weighting c. unequal weighting d. normative weighting
a. unit weighting
Which of the following refers to the spread of the data around the midpoint? a. variability b. validity c. coefficient d. regression
a. variability
Which of the following is true of a competitive job offer? a. It is most likely to entice top finalists to accept the offer. b. It may or may not allow for further negotiations. c. It offers a total rewards package higher than competitors. d. It is the best and final offer extended to the candidate.
b. It may or may not allow for further negotiations.
Which of the following is true once a formal written job offer has been presented? a. Ideal strategy to entice undecided finalists into accepting. b. No personal contact is made with the finalist. c. Negotiations are permitted at this stage. d. Finalist cannot reject the offer presented.
b. No personal contact is made with the finalist.
Which of the following is true of an employment contract? a. To be enforceable, the contract has to be in writing. b. Not every employee has an employment contract. c. Verbal contracts generally supersede written contracts. d. At-will employees have a definite time period of service mentioned.
b. Not every employee has an employment contract.
If a company wanted to quickly identify which employees speak Spanish, what would be the best way to do this? a. Ask all managers to ask their subordinates if any of them speak Spanish b. Query the company's skills inventory system c. E-mail all employees and ask Spanish speakers to respond d. Query the company's replacement charting system
b. Query the company's skills inventory system
Which of the following would reduce adverse impact? a. Use of cognitive tests instead of simulations. b. Use assessment methods with less adverse impact early in the selection process. c. Use a single valid predictor instead of multiple predictors. d. Contract the definition of what constitutes a good job performance
b. Use assessment methods with less adverse impact early in the selection process.
The correlation coefficient between a selection test and job performance is 0. This means the selection test ________. a. perfectly predicts job performance b. and job performance are unrelated c. has adverse impact on job performance d. is positively related to job performance
b. and job performance are unrelated
Having administrative assistant job candidates perform a set of exercises including taking phone messages, typing reports, scheduling meetings, and filing is an example of a(n) ________. a. structured interview b. assessment center c. job knowledge test d. clinical assessment
b. assessment center
Internal assessment typically improves a firm's strategic capabilities by ________. a. improving the competence of human resource personnel b. assisting "blocked" employees to improve their performance c. conducting a legal audit of the staffing system d. giving all poor performers a chance to improve
b. assisting "blocked" employees to improve their performance
Asking applicants what sports they like to play is an example of which external assessment method? a. reference checks b. biodata c. job simulation d. personality inventories
b. biodata
Which of the following would enable a firm to hire the fastest? a. using rational weighting method to expedite the hiring process b. hiring the first candidate who exceeds a minimum cut score c. creating bands to pick out the candidates who perform best d. using unit weighting to determine the best candidate
b. hiring the first candidate who exceeds a minimum cut score
Using high cut scores ________. a. is inappropriate for firms with a talent strategy of hiring only the best b. increase the number of false negative hiring outcomes c. is more appropriate for firms focusing on filling vacancies in the short-term d. can reduce adverse impact to a minimum in every case
b. increase the number of false negative hiring outcomes
Holding managers accountable for turnover of the employees under them is an effective retention strategy because ________. a. employees have most grievances about their supervisors b. managers know which employees to retain c. employees cannot complain about miscommunication d. managers become stressed about being laid-off
b. managers know which employees to retain
An organization claiming to provide an environment in which employees can grow their careers has to ________. a. cease internal recruitment and rely on external recruiting alone b. provide performance feedback and development opportunities c. implement a transparent hiring and firing strategy d. emulate its competitor firms and their placement strategies
b. provide performance feedback and development opportunities
A nonsolicitation agreement is a type of ________. a. compensation package b. restrictive covenant c. severance package d. common contract
b. restrictive covenant
Which of the following raters is often the most controversial feature of a multisource assessment? a. peers b. subordinates c. external customers d. internal customers
b. subordinates
If the prediction equation produced by a regression analysis is: Job Success predicted = 10 + (2interview) + (1personality) + (3*job knowledge) What is Rosita's predicted job performance score if she scores 10 on the interview, 25 on the personality test, and 15 on the job knowledge test? Criterion-referenced a. 135 b. -80 c. 100 d. 90
c. 100
_______ rely on trained psychologists to subjectively analyze a candidate's attributes, values, and styles in the context of a particular job. a. Job knowledge tests b. Mentoring programs c. Clinical assessments d. Multisource assessments
c. Clinical assessments
Which of the following is true of voluntary turnover? a. It has been proven that average performers are most likely to quit. b. It reduces when the economy is good and vice versa. c. It can be reduced by giving new hires a realistic job preview. d. It occurs especially if employees' job duties are well-defined.
c. It can be reduced by giving new hires a realistic job preview.
What is optimal turnover? a. It sees any employee turnover as a loss for the company. b. It produces lowest level of long-term productivity. c. It produces the highest level of long-term business improvement. d. It is the lowest turnover that a firm can achieve.
c. It produces the highest level of long-term business improvement.
________ has been found to enhance new hires' loyalty and reduce their turnover. a. Disjunctive socialization b. Using random socialization methods c. Socializing new employees as a group d. Informal socialization methods
c. Socializing new employees as a group
Which of the following, if true, would make a firm keep cut scores low? a. The company is following an innovation strategy. b. The company wants to hire top talent in the field. c. The company is following a cost-leadership strategy. d. The company wants to maintain its competitive advantages.
c. The company is following a cost-leadership strategy.
Prestige Pegasus is a multinational firm that specializes in the manufacturing of hardware for high-end technical products and sells its products mostly through business-to-business interactions. Following a good year with soaring profit-margins, Prestige Pegasus is planning to conduct an internal assessment throughout the organization. In a meeting following the decision to conduct the internal assessment, Douglas McCarthy (the Chief Operations Officer) and Tom Castleback (the Chief Marketing Officer) are the prime contributors on the methods that the organization should use to perform these assessments.Douglas: "We should encourage 360-degree feedback, mostly concentrating on subordinates, as they would be the right people to judge their superiors."Tom: "We should definitely use 360-degree feedback, mostly from external customers, as they are the ones who matter in the end."Which of the following, if true, would most strengthen Tom's argument? a. The salespeople of the company do not have any flexibility in the selling price of the product. b. Previous surveys have revealed that customers are more satisfied with the company's services than the actual products c. The salespeople of the company travel extensively and are expected to work independently without supervision. d. The company targets a niche market segment with a limited customer base.
c. The salespeople of the company travel extensively and are expected to work independently without supervision.
Adam has joined an advertising firm as a junior executive. Due to his lack of experience, he has a lot to learn and has been assigned as a protégé to Mark, a senior executive in the firm, who will assist in training and assessing his performance. This process of internal assessment is called ________. a. job knowledge assessing b. skills inventorying c. a mentoring program d. performance reviewing
c. a mentoring program
The first stage of the socialization process is ________. a. encounter b. settling in c. anticipatory d. expectation
c. anticipatory
Exit interviews should be directed at ________. a. informing ex-employees of their shortcomings b. finding out which rivals are poaching talent from the firm c. areas in which the company feels it could improve d. optimal turnover and should measure the loss to the firm
c. areas in which the company feels it could improve
A company cannot know what training to offer employees unless it ________. a. emulates its competitors policies and programs b. reaches a minimum of 100 employees c. assesses their strengths and weaknesses d. stops internal recruiting completely
c. assesses their strengths and weaknesses
Which of the following are generally well received by employees? a. layoffs b. downsizing c. buyout incentives d. reneging
c. buyout incentives
An additional ethical issue involves the ________ of an employee's application for another position in the company. a. processing b. assessment c. confidentiality d. rejection
c. confidentiality
A nine box matrix requires assessing employees on ________. a. tenure and current job performance b. past job performance and current job performance c. current job performance and future potential d. past job performance and future potential
c. current job performance and future potential
After a wave of retirements, new employees hired to replace the retirees are likely to experience what type of socialization? a. informal b. transitory c. disjunctive d. serial
c. disjunctive
The Wolverines are a leading university soccer team. All new recruits to the team must go through certain "rites of passage" which include shaving their heads, swimming in cold water, getting a tattoo of the team's emblem, and other tests of servitude and obedience. This is an example of ________. a. investiture socialization b. tournament socialization c. divestiture socialization d. disjunctive socialization
c. divestiture socialization
The way a firm negotiates a job offer with a candidate influences the candidate's perceptions of ________. a. indicative fairness b. distributive fairness c. interactional fairness d. procedural fairness
c. interactional fairness
In order to reduce turnover rates, Sigma Corp. offers middle and high-ranking employees stock options in the company. This is an example of which retention strategy? a. job challenge b. strong culture c. mobility barriers d. accountability
c. mobility barriers
When IBM extensively trains employees in processes and procedures that are unique to the company, it is creating ________. a. strong culture b. accountability c. mobility barriers d. job challenge
c. mobility barriers
A company relies on innovation as a competitive advantage. It wants to maintain the secrecy of its research and development projects. Which of the following would it most likely use? a. non-solicitation agreements b. implicit contracts c. nondisclosure agreements d. employment at will agreements
c. nondisclosure agreements
When different assessments are made using different scales, before they can be combined the raw scores must be ________. a. unit weighted b. rationally weighted c. standardized d. normalized
c. standardized
A socialization program that requires new hires to "pass" different stages of socialization or be removed from the organization is a ________. a. variable program b. collective program c. tournament program d. one-time program
c. tournament program
Which of the following would be required to provide critical skills to employees that might be needed in the future? a. evaluation b. competition c. training d. promotion
c. training
To be enforceable, any contract that cannot be performed or fulfilled within ________ must be in writing under the statute of frauds. a. eighteen months b. twenty four months c. twelve months d. six months
c. twelve months
Why do some firms prefer to call groups of employees targeted for accelerated development "acceleration pools" rather than "high-potential pools"? a. Because acceleration implies faster promotions. b. Because "acceleration pool" employees always rise to managerial levels. c. Because "high potential pools" occur only at technical levels. d. Because "high potential" pool implies the rest are of low potential.
d. Because "high potential" pool implies the rest are of low potential.
Which of the following is true about integrity tests? a. Integrity tests often result in adverse impact. b. Integrity tests are, by definition, measures of cognitive ability. c. Integrity tests usually take the form of oral interviews. d. Integrity tests have the ability to overcome the problem of faking.
d. Integrity tests have the ability to overcome the problem of faking.
Which of the following is true of a maximum job offer? a. It allows further negotiation by either party. b. It tends to deter top finalists from accepting the job offer. c. It takes longer to fill such a position than other job offers. d. It can be a low, competitive, or high offer.
d. It can be a low, competitive, or high offer.
Which of the following is a limitation of using supervisors in performance reviews? a. They may focus on interpersonal behaviors rather than outcomes. b. They may be unfamiliar with the employee's job requirements. c. They may be unfamiliar with the employee's job performance. d. They may be less able to see the employee's task and interpersonal behaviors.
d. They may be less able to see the employee's task and interpersonal behaviors.
Which of the following would result in peer ratings being a successful method of internal assessment in a firm? a. The level of technological expertise in the firm is high. b. All supervisors provide timely feedback. c. A well developed skills inventory system exists. d. Work in the firm is done in teams.
d. Work in the firm is done in teams.
When should medical tests be administered? a. before interviewing the applicant b. after the candidate has accepted a job offer c. any time the employer feels that it is appropriate d. after a job offer has been extended
d. after a job offer has been extended
Interacting with recruiters and future coworkers during the hiring process is the ________ phase of the socialization process. a. settling in b. encounter c. onboarding d. anticipatory
d. anticipatory
After choosing the position on which to focus, the first general step in a succession management project is to ________. a. create a plan to continually and systematically improve the capabilities of all identified succession candidates b. identify each interested candidate's strengths, weaknesses, and succession readiness c. write a person specification linked to the firm's business strategy d. check that the job description outlines the current and future competencies, a person needs to perform at a high level in the key position
d. check that the job description outlines the current and future competencies, a person needs to perform at a high level in the key position
Allowing a candidate's high score on an interview to make up for a low score on a personality test is an example of the ________. a. normative approach b. multiple hurdles approach c. contingent approach d. compensatory approach
d. compensatory approach
The bargained-for exchange between the contract parties is known as ________. a. co-optation b. compensation c. confirmation d. consideration
d. consideration
Don is a high-ranking manager in an advertising firm. He was recently offered a job with higher pay and more lucrative benefits by a rival firm. On coming to know about this, Don's employers decided to make him a(n) ________ matching the offer from their rival firm. a. employment contract b. equity bonus c. compensatory package d. counteroffer
d. counteroffer
As an invaluable employee to her company, Emma has been given the freedom to choose her work hours. She can also opt to work from home for a maximum of 7 days in a month. Which of the following retention strategies is being used in this example? a. creating mobility barriers b. challenging employees c. clarifying promotion paths d. creating work flexibility
d. creating work flexibility
A minimum assessment score that must be met or exceeded to advance to the next assessment phase or to be eligible to receive a job offer is a ________. a. criterion score b. band score c. contingent score d. cut score
d. cut score
To successfully negotiate a job offer it is important to ________. a. keep negotiated salary levels as low as possible b. avoid exceeding market pay rates c. entice the finalist to accept the offer d. focus on the things that matter to the finalist
d. focus on the things that matter to the finalist
If a hiring manager is unhappy that the staffing system requires her to take two hours of her limited time to interview each candidate, which staffing goal is not being met? a. complying with the law b. establishing the firm's employer image c. supporting talent philosophy and HR strategy d. generating positive stakeholder reactions
d. generating positive stakeholder reactions
Years of experience, salary in dollars, and weight are examples of what type of measure? a. nominal b. ordinal c. interval d. ratio
d. ratio
Asking a candidate during an interview to indicate how she would respond to an irate customer is an example of which external assessment method? a. personality assessment b. behavioral interview c. unstructured interview d. situational interview
d. situational interview
The best time to pursue workforce diversity is during ________. a. making a final choice b. developing an Affirmative Action plan c. candidate assessment d. sourcing and recruiting
d. sourcing and recruiting
A ________ indicates how many standard deviations above or below the mean a given score lies. a. norm-referenced measure b. raw score c. criterion-referenced measure d. standard score
d. standard score
An insurance company assesses all employees' current job skills and creates road maps for them outlining the competencies they need to advance within the company. The company then makes sure they get the training they need, including coaching and mentoring, classroom training. This is an example of ________. a. making a career development plan b. restructuring c. ethical assessment d. succession management
d. succession management