Quizzes: Chapters 8, 10, 11

CH8: ______ analyze individual performance on all sides. Bi-level evaluations Blanchard tests 360-degree evaluations Omega tests Full-view evaluations

360-degree evaluations

CH8: The type of performance management system where a company analyzes the performance of an individual "from all sides" is known as ______. the critical incidents method behaviorally anchored rating scale MBO narrative method 360-degree performance appraisals

360-degree performance appraisals

CH8: "Coming to Appointments: 30 min early, 15 min early, 5 min early, on time, 5 min late, 15 min late, never arrive." This scale would most likely be associated with what performance appraisal method? BARS organic behavior scale checklist critical incident scale MBO

BARS

CH10: ______ involves combining multiple pay levels into one pay level. Delayering Equity theory Broadbanding Wage compression Pay structure

Broadbanding

CH10: ______ is a concept that when jobs are distinctly different but entail similar levels of ability, responsibility, skills, and working conditions, they are of equal value and should have the same pay scale. Equal worth Comparable worth Equitable value Differential value Comparable value

Comparable worth

CH10: ______ is the total of an employee's pay and benefits. Broadbanding Delayering Pay structure Wage compression Compensation

Compensation

CH10: ______ are all rewards that can be classified as monetary payments and in-kind payments. Benefits Compensation components Wages Broadbands Base pay

Compensation components

CH10: ______ is the process of changing the company structure to get rid of some of the vertical hierarchy (reporting levels) in an organization. Delayering Equity theory Broadbanding Pay structure Compensation

Delayering

CH10: ______ theory notes that if a company pays higher wages, it can generally hire better people who will in turn be more productive. Tournament Signaling pay Efficiency wage Operational wage Equity

Efficiency wage

CH10: ______ is a theory that employees are motivated when the ratio of their perceived outcomes to inputs is at least roughly equal to that of other referent individuals. Broadbanding Equity theory Expectancy theory Wage compression Delayering

Equity theory

CH10: ______ is a theory proposing that employees are motivated when they believe they can accomplish a task and that the rewards for doing so are worth the effort. Wage compression Pay structure Expectancy theory Broadbanding Equity theory

Expectancy theory

CH10: What is the law that governs federal minimum wage and overtime rules? Social Security Act Equal Employment Opportunity Act Fair Labor Standards Act Maximum Hour and Wage Act Federal Minimum Wage Act

Fair Labor Standards Act

CH10: ______ is the process of determining the worth of each position relative to the other positions within the organization. Delayering Job evaluation Expectancy theory Equity theory Compensation

Job evaluation

CH8: ______ is the process of identifying, measuring, managing, and developing the performance of the human resources in an organization. Performance appraisal Performance management Production management Work documentation Performance monitoring

Performance management

CH8: In what type of method are annual performance goals established jointly between the manager and employee? productivity measurement and evaluation systems MBO assessment centers critical incidents OB modification

MBO

CH11: Naoyuki is a surgical technologist at a hospital. His job involves helping out during surgeries. Among other things, he hands supplies to surgeons and surgeons' assistants, holds retractors and other instruments, and performs various tasks requested by the surgeon. An individual bonus plan would not work for Naoyuki because of which disadvantage of individual incentives? Many jobs have no direct output. may motivate undesirable employee behaviors Record-keeping burden is high. may not fit organizational culture none of these

Many jobs have no direct output.

CH10: ______ is the lowest hourly rate of pay generally permissible by federal law. Rate range Wage compression Pay structure Compensation Minimum wage

Minimum wage

CH10: ______ is a higher than minimum, federally mandated wage required for nonexempt employees if they work more than a certain number of hours in a week. Broadbanding Compensation Pay structure Delayering Overtime

Overtime

CH10: ______ refers to an organizational philosophy that bases pay on organizational loyalty/tenure. Pay for performance Pay for longevity Skill-based pay At-market pay Below-market pay

Pay for longevity

CH10: ______ refers to an organizational philosophy that bases pay on employees' performance in their jobs. Pay for performance Pay for longevity Above-market pay At-market pay Below-market pay

Pay for performance

CH10: ______ is a hierarchy of jobs and their rates of pay within the organization. Expectancy theory Compensation Pay structure Broadbanding Equity theory

Pay structure

CH10: ______ of job evaluation break a job down into components and then apply points to each of the factors based on that factor's difficulty. FLSA requirements Performance evaluations Point-factor methods Undercompensated employees Ranking methods

Point-factor methods

CH10: ______-circle rates are those that are higher than the top of the pay range. Red Orange Yellow Green Blue

Red

CH10: ______ refers to the mix of the four basic components of compensation--base pay, wage add-ons, incentives, and benefits--that we employ. We must divide available funds among the components. Ability to pay Pay for performance At-market pay Types of compensation Wage compression

Types of compensation

CH11: ______ is compensation that depends on some measure of individual or group performance or results in order to be awarded. Variable pay Merit pay Vesting Golden parachutes Perquisites

Variable pay

CH10: ______ occurs when new employees require higher starting pay than the historical norm, causing narrowing of the pay gap between experienced and new employees. Equity theory Pay structure Delayering Wage compression Broadbanding

Wage compression

CH11: What are profit sharing programs? an individual incentive plan that provides a bonus based on that employee's profitability a program that provides a portion of company proceeds over a specific amount of time to the employees of the firm through a bonus payment an example of giving praise incentives typically based on improvements in workplace safety of material savings pretty much the same as a gainsharing program

a program that provides a portion of company proceeds over a specific amount of time to the employees of the firm through a bonus payment

CH10: In setting the base pay rate for new jobs at her organization, Alexis is doing an assessment of how much she can afford to pay. She is working on the ______ portion of her organizational philosophy on compensation. ability to pay types of compensation pay for performance or longevity skill or competency-based pay none of these

ability to pay

CH10: To attract better workers and enhance the organization's employment brand, which philosophy of compensation might an organization choose? pay secrecy pay for longevity above-market pay at-market pay below-market pay

above-market pay

CH10: Mad Max retail store hires workers for $8.50 per hour, which is the same hourly rate as other nearby retail stores. Mad Max is paying ______. minimum wage at market above market below market profit sharing

at market

CH11: Social loafers ______. give 100% both individually and in a group setting are shy and reserved in company social settings strive to be recognized as an outstanding performer in a group setting avoid exerting maximum effort in group settings because it is difficult to pick out individual performance usually cause group infighting by intentionally creating conflict

avoid exerting maximum effort in group settings because it is difficult to pick out individual performance

CH10: Colton's salary is $40,000 per year. This part of his compensation is considered ______. base pay wage and salary add-on incentive pay benefits profit sharing

base pay

CH8: At Acme Global, customer service is an important priority. However, Michael's latest performance appraisal focused on his lack of critical thinking and his lack of knowledge of the company's technology. What aspect of good performance appraisals does Michael's appraisal appear to be missing? valid based on mission and objectives accepted feasible positivity

based on mission and objectives

CH8: Samuel's supervisor is reviewing his attendance and punctuality record as part of an annual evaluation. This type of evaluation is known as a ______ appraisal. trait behavior results statistical none of these

behavior

CH8: Evaluation of a salesperson's "tenacity" and "enthusiasm" is known as a ______ appraisal. behavior trait results process punishing

trait

CH8: Cole's performance appraisal describes his actions along a continuum. For example, when it comes to customer service, he receives a 1 if he regularly ignores customers, a 3 if he regularly greets customers, and a 5 if he regularly greets customers and asks how he can help. It appears Cole is using the ______ method of performance appraisal. ranking management by objectives graphic rating behaviorally anchored rating qualitative ranking

behaviorally anchored rating

CH8: Which performance management technique involves the description of a large number of actions on the part of the employee, and then classifies these incidents into performance dimensions along a continuum? behaviorally anchored rating scale operational rating scale ranking critical incidents MBO

behaviorally anchored rating scale

CH8: When appraising a paramedic, Derrick based his appraisal on the individual's performance on emergency diagnostic and treatment procedures. It appears that Derrick is basing his appraisal on ______. traits behaviors results incidents none of these

behaviors

CH10: Sweet Sal's drive-through eatery pays just above minimum wage, but other restaurants pay their workers more. Sweet Sal's is paying ______. minimum wage at market above market below market profit sharing

below market

CH10: Casey's compensation includes health and dental insurance. This part of her compensation is considered ______. base pay a wage and salary add-on incentive pay benefits profit sharing

benefits

CH11: A lump-sum payment, typically given to an individual at the end of a period is a(n) ______. commission merit pay bonus exit pay stock option

bonus

CH8: Adam evaluates everyone in his department as "average"--no one is a great employee, but no one is a bad employee, either. Adam is exhibiting a distributional error known as ______ in his evaluations. leniency severity central tendency inflation ranking

central tendency

CH8: What would be an example of informal performance appraisal? graphic rating scale job analysis job evaluation MBO coaching

coaching

CH11: A ______ is a payment typically provided to a salesperson for selling an item to a customer and is usually paid as a percentage of the price of an item that is sold. commission employee stock option merit pay piece-rate bonus

commission

CH8: During his performance appraisal, Julian mentioned that he was having difficulty keeping client records up-to-date because the computer system was antiquated. As a result, the department decided to replace both the software and hardware in Julian's department. After the upgrades, Julian's department's performance increased. This is an example of the ______ reason for conducting performance appraisals. communication decision-making motivation ranking punishing

communication

CH10: Krista's organization uses a differentiation strategy. To encourage workers to bring knowledge, skills, and abilities to the job that can allow them to analyze problems and come up with creative solutions, Krista might adopt a(n) ______ organizational philosophy on compensation. pay secrecy above-the-market at-the-market competency-based pay profit sharing

competency-based pay

CH8: Charlie beat his deadline three times this month. Kara, his supervisor, puts a note in his file so she will remember his efforts during his performance evaluation later this year. Kara's note represents a ______. critical incident complaint formal charge promotion performance appraisal

critical incident

CH8: Whenever an employee has a major achievement, Anna asks that employee to send her an e-mail describing the achievement. Likewise, if an employee makes a mistake, Anna asks the employee to send her an e-mail describing the mistake and what happened. When it's time to do performance appraisals, Anna brings all the e-mails she received from each employee together to create an appraisal. It appears Anna is using the ______ method of performance appraisal. critical incidents management by objectives graphic rating behaviorally anchored rating qualitative ranking

critical incidents

CH8: Which performance appraisal method is most associated with file folders of positive and negative performance of employees? narrative method BARS critical incidents MBO ranking method

critical incidents

CH8: The performance management approach that requires managers to keep a record of specific examples of good/bad performance is the ______. behaviorally anchored rating scale graphic rating scale critical incidents method ranking method MBO method

critical incidents method

CH11: Which group incentive ultimately allows at least part of the stock in the company to be given to employees over a period of time based on some formula? employee stock ownership plan stock options plan employee stock provision plan stock purchasing plan an executive-level retirement plan

employee stock ownership plan

CH10: Which job evaluation method begins by comparing benchmark jobs and then uses both point factors and ranking? job classification decision banding job elements factor comparison Hay Guide

factor comparison

CH8: Brittney recently read that once-a-year performance appraisals are ineffective. In response, she is asking all her managers to begin providing monthly performance appraisals to all their employees. Each manager has 30 employees and balks at the idea of providing that many performance appraisals each month. What aspect of good performance appraisals does Brittney's plan appear to be missing? valid specific accepted feasible positivity

feasible

CH8: If it is predetermined that 5% of students will pass this exam and 95% will flunk, what kind of performance appraisal system is being used? MBO BARS graphic rating narrative forced distribution

forced distribution

CH10: The job ranking method of job evaluation simply ranks jobs ______. based on education attainment from most to least desirable from lowest to highest based on number of job openings based on pay

from lowest to highest

CH11: When the manufacturing department cut waste by 10%, the organization paid each member of the department $500 (a portion of the savings) as a part of the organization's ______ program. profit sharing gainsharing employee stock ownership plan stock option exit pay

gainsharing

CH8: I have a scale with above average, average, and below average. This scale is called a(n) ______. BARS MBO narrative scale rank order scale graphic rating scale

graphic rating scale

CH8: If a manager considers one employee at a time and circles a number/word on a continuum to signify the degree to which that employee meets a criterion, he or she is likely to be using a(n) ______. mixed standard scale MBO scale critical incidents scale graphic rating scale behavioral initialization scale

graphic rating scale

CH11: One advantage of a ______ is that it "broadens individual outlook." group incentive executive incentive individual incentive professional incentive benefit

group incentive

CH8: On the first week of his new sales job, Bryan closed a huge sale. Although his work since has been average, he still receives excellent performance appraisal reviews. It is likely his manager is making a ______ error. similarity proximity halo distributional ranking

halo

CH10: If Brittany reaches her sales goals for this quarter, she will receive a $2,000 bonus. This part of her compensation is considered ______. base pay a wage and salary add-on incentive pay benefits profit sharing

incentive pay

CH11: Merit pay ______. is a percentage of customer sales paid to the salesperson is a lump-sum bonus payment is pay for tenure (or length of service) in the organization is a type of bonus that is based on a time period and not on individual performance increases the annual wages of top performers and carries over from year to year

increases the annual wages of top performers and carries over from year to year

CH11: One advantage of ______ is "promoting the link between performance and results." professional incentives individual incentives group incentives benefits executive incentives

individual incentives

CH10: Conner has received steady pay increases over the years for his solid sales performance. This year, the organization merged with another organization and money has become tight. Conner doubts there's any money available for raises. Therefore, he has not been motivated to work as hard. According to expectancy theory, Conner is unmotivated because ______ is lacking. valence instrumentality expectancy significance confidence

instrumentality

CH8: The performance appraisal process always begins with the ______ in Step 1. assessment job analysis measurement standards work process work documentation

job analysis

CH8: As part of her job as a stock clerk, Breanna is required to take inventory to identify items to be restocked. At the beginning of each quarter, Breanna and her manager set a goal for reducing the amount of time it takes to get items restocked. This quarter, her goal is to reduce the time by 10%. At the end of the period, Breanna will review her numbers with her manager. If she has reduced the restock times by 10%, she will receive a raise. Breanna's performance appraisal is done using the ______ method. critical incidents management by objectives ranking behaviorally anchored rating qualitative ranking

management by objectives

CH8: Nicole is rating her employees on ______ when she assigns them scores on items such as "conscientiousness" and "critical thinking ability." traits behaviors results incidents none of these

traits

CH11: Much fanfare was made about Anthony's latest bonus in the office. He has always been a high performer. However, this year he received an extra-large bonus. His coworker Hannah got a little tired of hearing about Anthony's bonus and decided that next year she would win some of the bonus money. Which advantage of individual incentives does this illustrate? easy to evaluate individual employees ability to match rewards to employee desires promotes the link between performance and results may motivate less productive employees to work harder none of these

may motivate less productive employees to work harder

CH11: Individual incentives ______. may motivate undesirable behaviors in the workforce assist in maximizing teamwork do not promote a link between performance and results require less supervision than group incentives are easier to develop than group incentives

may motivate undesirable behaviors in the workforce

CH11: With the introduction of an individual incentive program, Alexander feels like he is competing with the other members of his team instead of working together with them. While the individual incentive plan could mean more money for some members of the team, most members of the team feel the same way Alexander does. They wish they could go back to working together for a group incentive. Which disadvantage of individual incentives does this illustrate? Many jobs have no direct output. may motivate undesirable employee behaviors Record-keeping burden is high. may not fit organizational culture none of these

may not fit organizational culture

CH8: To be accurate, objectives should be SMART. What does the M in SMART stand for? memorable measurable mechanistic methodical multifaceted

measurable

CH11: Acme Global announced that it had $1 million available for pay increases this year. Lindsey was a top performer and hopes to get a 10% ______ incentive. bonus commissions merit pay piecework exit pay

merit pay

CH8: Megan is considering who to promote into a new position. She asks each of her supervisors to write an appraisal of their employees describing each employee's strengths and weaknesses. Megan is requesting supervisors use the ______ method of performance appraisal. ranking management by objectives narrative method behaviorally anchored rating qualitative ranking

narrative method

CH8: Essays are most associated with the ______ type of performance appraisals. MBO narrative methods BARS biodata forms graphic rating scale forms

narrative methods

CH8: Some evaluation items like attitude, initiative, and promotability are difficult to measure ______. objectively honestly decisively independently none of these

objectively

CH10: Green-circle rates are ______. paid at the midpoint for a particular class of jobs paid above a particular class of jobs paid below a particular class of jobs not counted in the pay structure benchmark jobs in the overall pay structure

paid below a particular class of jobs

CH10: Jim just reached his 10-year anniversary with Acme Global. The company gave him a promotion and raise for being a loyal member of the organization. It appears Acme Global's compensation philosophy is ______. below-the-market at-the-market pay for longevity wage compression none of these

pay for longevity

CH10: Overlapping ______ allows flexibility in assigning each person's pay rate within a particular pay level. pay levels pay lines job evaluations compensable factors benchmark jobs

pay levels

CH8: Alyssa's manager has asked her to complete a review of Alyssa's past 6 months on the job. Next week, Alyssa will sit down with her manager to go over the review and receive her manager's feedback on her work for the past 6 months. Alyssa and her manager are engaged in ______. performance appraisal performance management performance monitoring performance planning work documentation

performance appraisal

CH8: Allison found several job duties that were listed on her subordinate's job description which are no longer part of the job. Also, the company recently updated its strategic plan. Based on the new plan, Allison will add some related job duties to her subordinate's job and communicate with her subordinate about the changes. Allison is engaged in ______. performance appraisal performance management performance monitoring performance planning work documentation

performance management

CH11: The link between individual employee actions and the incentives paid to them is most difficult to establish in which type of incentive plan? bonus commission merit pay piece-rate profit sharing

profit sharing

CH8: In the ______ method, the manager compares an employee to other employees rather than to a standard measure of performance. ranking forced application alternation ranking narrative MBO

ranking

CH8: Jeffrey was just named Employee of the Month. To decide who would receive this honor, management must have used the ______ method of performance appraisal. ranking management by objectives graphic rating behaviorally anchored rating qualitative ranking

ranking

CH8: Daniel knew his performance appraisal was coming up in 1 month. He spent that month coming to work early and staying late. As a result, he got an excellent rating on his performance appraisal when his performance for the entire year had only been average. It is likely his manager made an error due to ______. bias contrast proximity recency ranking

recency

CH8: Sean has two supervisors who both provide appraisals on Sean's performance. On a scale of 1-5, both supervisors gave Sean a 4.2. It is likely that Sean's performance appraisal is ______. valid reliable specific feasible negative

reliable

CH8: Max is evaluating Murray's performance by using data about accounts that Murray manages. Murray maintained 100% of his existing accounts and added additional services to 35% of his existing accounts. Max is evaluating Murray using a ______ appraisal. trait behavior statistical results none of these

results

CH10: Which of the following is a type of incentive compensation? base pay benefits wage compression skill-based pay broadbanding

skill-based pay

CH8: In Step 1 of the evaluative performance appraisal interview, the appraiser should open the interview with ______. a strength of the person being appraised small talk asking the person being appraised for a self-evaluation areas for improvement the assessment plan

small talk

CH8: In performance appraisals, ______ means that a form provides enough information for everyone to understand what level of performance has been achieved by a particular employee within a well-identified job. specific feasible valid acceptable negative

specific

CH8: Jenna creates a very generic evaluation form which she can use for most employees, regardless of the types of jobs the employees perform. This evaluation form is too generic and will not be useful for modifying employee behavior. Jenna's form is not ______. acceptable feasible valid specific negative

specific

CH8: When the ad manager looked at the employee's proposed advertisement and said "you must do better than that," the performance measure did not meet the test of being ______. valid specific feasible based on mission acceptable

specific

CH11: Blake worked 40 hr this week but was paid for 45 hr. Blake is paid under a(n) ______ plan. bonus commission merit pay standard hour exit pay

standard hour

CH8: Brisa recently had a baby. When she returned from maternity leave, her manager assumed that she would want to work fewer hours and would be distracted by things at home. Although Brisa's performance remained as high as it had been before the baby, her boss gave her lower marks on her performance appraisal. It is likely his manager made an error due to ______. similarity stereotyping proximity contrast ranking

stereotyping

CH11: Angelique is paid a flat rate of $2 per pair of pants that she sews at work. Angelique is being paid on a ______. bonus rate basis merit pay basis differential piece-rate system level piece system straight piece-rate system

straight piece-rate system

CH8: What is performance appraisal? the process of identifying, measuring, managing, and developing the performance of the human resources in an organization the process of analyzing the activities within a job the process of evaluating the difficulty of jobs the annual completion of an evaluation form for each employee the ongoing process of evaluating employee performance

the ongoing process of evaluating employee performance

CH11: A common advantage of group incentives is that ______. the best performers will maximize their efforts to make up for free riders they broaden the individual outlook of group members they encourage team members to compete with each other they always equally reward the performance of all employees there is very little chance of infighting or conflict with group incentives

they broaden the individual outlook of group members

CH10: Jacob's manager asks him to organize a blood drive for the organization. The manager tells Jacob that if he accepts the assignment, he will be awarded Employee of the Month. Jacob has organized blood drives in the past and knows how much work is involved. He does not doubt that his manager can deliver on the promise of the award. However, Jacob has always thought that the award was silly. According to expectancy theory, Jacob is unmotivated to accept the assignment because ______ is lacking. valence instrumentality expectancy significance confidence

valence

CH8: Jungmin's job as a biomedical engineer involves conducting research on the engineering aspects of the biological systems. Most important are his written reports on his findings. Jungmin's supervisor based Jungmin's performance appraisal on the reports. It is likely that Jungmin's performance appraisal is ______. valid reliable based on mission and objectives feasible negative

valid

CH8: Which of the following performance characteristics deals with a factual measure of the process that we mean to measure and that works the same way each time it is used? valid and reliable acceptable feasible specific based on mission and goals

valid and reliable

CH10: Compensable factors ______. are the determining factors in individual pay rates provide information on psychological success in a particular job provide information on physical success in a particular job would include factors such as essential functions in a job are usually identified by interviewing the individual jobholder

would include factors such as essential functions in a job