review

Which of the following groups is NOT an example of a co-culture?

-Latter-day Saints -Vegetarians -Cat lovers -Men(CORRECT)

Which of the following would NOT be influenced by co-cultural membership?

-Our ideas about marriage and divorce -The family we are born into(CORRECT) -Our approach to hugging and kissing -Our thoughts on politics

Co-culture is a smaller group within the general culture.

TRUE

When we communicate successfully and stimulate meanings in the minds of others, we achieve:

Understanding

Which of the following is NOT vital to communication competence?

-Adhering to the communications style that you were brought up with.(CORRECT) -Being sensitive to your surroundings. -Continuing to develop your communication skills. -Being motivated to communicate.

Which of the following best describes culture?

-Culture reflects one's values, beliefs, lifestyles, preferences, rules, and behavior patterns. (CORRECT) -Cultural behaviors are not shared. These behaviors are individualistic. -Culture is associated with one's biology.

Which of the following statements about globalization is NOT accurate?

-Globalization is enabled by improvements in transportation. -The increase in the number of college students studying internationally is a direct result of globalization. -Globalization and understanding different cultures is becoming less important in the realm of education.(CORRECT) -Globalization is the process of our world becoming more connected in economic, political, organizational, and personal ways.

Which of the following is a true statement about the dimensions of culture?

-Members of individualistic cultures take care of one another, avoid competition with other group members, and collaborate with respect and deference. -People of monochronic cultures tend to like doing one thing at a time. Polychronic people tend to like working on multiple things at one time. (CORRECT) -In high power distance cultures, people tend to communicate in ways that promote equality and diminish the barriers of status and rank.

Which of the following statements about role-taking is NOT true?

-Role-taking is critical to positive interactions. -We engage in role-taking when we brag about the new car we just purchased when chatting with a friend who does not own a car.(CORRECT) -We are role-taking when we do not talk about a particular person or subject, because we know it is annoying or steer the conversation toward an issue that we know our friend feels enthusiastic or positive about. -Role-taking is the skill that allows communicators to stand in one another's shoes.

Which statement does NOT accurately describe synchronous communication?

-Texting and instant messaging allow for synchronous communication because they involve instant replies and real-time interaction. -As long as two people are eventually available to read and respond to messages at some point, the communication remains synchronous. (CORRECT) -Synchronous communicators can immediately confirm that messages are being received and understood. -In synchronous communication, communicators can get instant feedback.

Which of the following best describes the purpose of communication?

-To get other people to agree with you. -To socialize with others. -To solve problems, make decisions and manage relationships with others.(CORRECT)

Which of the following statements is true of communication?

-Unsuccessful communication results in misunderstanding of your intent. (CORRECT) -Being able to successfully communicate is a skill that all people are born with. -Communication involves only spoken word. -Successful communication results in people agreeing with your point of view.

Under which circumstance would it be wise to use asynchronous communication to collaborate on a project?

Multiple individuals located across time zones are expected to provide input on a new marketing campaign.

Which new media truism shows how online interactions can be potentially unsafe and dangerous if not approached with caution?

A person may create false identities for the purpose of meeting others.

Which of the following statements about intercultural communication is correct? Keeping an open mind is not necessary when getting to know members of other cultures. A visit to another English-speaking country is an example of an intercultural situation. Intercultural communication competence is not influenced by rules, behavior, language, and practices.

A visit to another English-speaking country is an example of an intercultural situation.

Some critics argue that mediated communication can damage our communication skills and life skills in general. Which of the following research shows this to be true? Research shows evidence of self-involvement and narcissistic-type self-presentation on social media. Studies indicate that technology use may be making people more aggressive, obsessive, and selfish in both their online and offline communication with others. College students self-reported that they felt less competent and confident communicating in face-to-face situations than they did in mediated ones. All of the above.

ALL

Which of the following best describes role-taking in communication? As a result of role-taking, we can make predictions about how others will react to and respond to our messages, and we can make explanations and attributions about others' behaviors. We engage in role-taking when we refrain from bragging about the new wardrobe we just purchased when chatting with a friend who has little money. We are role-taking when we avoid talk about a particular person or subject because we know it is annoying to our conversational partner, or steer the conversation toward an issue that we know our friend feels enthusiastic or positive about. All of the above.

ALL

Which of the following is a reason that many adults today avoid international travel? Feelings of insecurity about communicating effectively in foreign places A lack of knowledge about other cultures A fear of offending those from other cultures All of the above

ALL

Which of the following is important to ask when analyzing your intended audience? What media does this person have access to? What is my relationship to this person in the organizational hierarchy? Do I have a formal or an informal relationship with this individual? All of the above.

ALL

Which of the following best explain why the transactional model of communication is more realistic than the linear model?

ALL....It does not see communication as simple and moving in one direction. It takes any communication as dependent on multiple factors, including context, relationship between communicators, and the medium of communication. It allows for the possibility of a communicator using multiple channels.

Aadi wants to speak about the evolution of Geographic Analysis and Mapping to her introductory speech class. Her teacher is cautioning her about this topic. What do you think is the teacher's concern? Aadi's topic isn't relevant to the audience. Aadi's topic is classified information. Aadi's narrowed topic should be college-related. Aadi's narrowed topic should be understandable to her audience

Aadi's narrowed topic should be understandable to her audience

While visiting friends in Japan, Janice removes her shoes prior to entering a home to show respect to the host. Which of the following strategies of competent intercultural communication is Janet exemplifying in this scenario?

Adapt to the norms of the host culture.

Alix is the maid of honor at her best friend's wedding. She has a toast to prepare for the reception that will be held in the basement of the church right after the ceremony. Which of the following should be her approach to writing the speech?

Alix should prepare a lighthearted speech that talks about how well suited the bride and groom are for each other and wishing them both the best.

Every speech a person gives has a specific purpose behind it. For example, Jill, a marketing analyst for a soft drink manufacturer, gave a keynote speech to her company in 2012 on the importance of Facebook in marketing to consumers aged seventeen to twenty-one years old. In 2014, Jill reassembled many of the same listeners from her 2012 speech to tell them that Facebook was seldom used by this demographic anymore, and she described how social media such as Instagram and Tumblr were the primary media the company now relied on to tactically reach young consumers. Which type of speech does this example best represent?

An informative speech

In order to build and strengthen your communication skills, you must:

Analyze and reflect on any feedback or outcome of your past interactions with others.

Which one of the following examples best illustrates the process for developing effective self-presentation?

Ava identifies her goals, plans a strategy, carries out her plan, and evaluates it.

You are director of human resources at a K.S. Miller, a small engineering firm. The CEO has just informed you that the company is about to go bankrupt. In order to help save the firm, he has asked you to cut 25 percent of staff by the end of the week. While you want to choose the quickest and most convenient method of communication, it is vital to critically evaluate and select the medium that will help you accomplish your communication goals—without causing mass chaos within the company. What is the best way to approach your communication goals?

Call an all-staff meeting to deliver the news face to face

Which of the following criteria can be met when leaving someone a voicemail?

Capacity for communicating multiple cues Correct. The tone and inflection of a person's voice can express his or her emotions.

Sarah needs to inform her team members of a new project that they will be working on. She anticipates that they may have many questions about process and elements of the project. Which of the following criteria is most important for Sarah to consider when choosing the appropriate medium?

Capacity for instant feedback

Text messages can fulfill which of the following criteria?

Capacity for instant feedback Correct. When both participants are actively participating, active feedback can be sent and received via text messages.

Chema is going to begin his speech with the sound of a book closing and he will chant "hear ye, hear ye, hear ye". What element of an introduction is Chema using? Presenting the first part of the speech in a unique voice. Capturing the audience's attention Reaching out to the audience on a personal level. A strong connection to the audience.

Capturing the audience's attention

In Hawaii, children are expected to take care of younger siblings, respect their elders, and contribute to family chores. Is this a culture representative of individualism or collectivism?

Collectivism

best defines culture?

Culture is a set of learned or shared behaviors, values, or practices associated with a community of people.

Being confident, warm, or tired affects are examples of which type of perception-influencing factors? Biological factors Past experiences Identity factors Current internal states

Current internal states Correct. Being hungry, tired, fearful and anxious, confident, well-rested, cold, or warm can all affect our ability to perceive others and their messages completely or accurately.

"Obtuse angles are greater than 90 degrees. This angle is greater than 90 degrees, so it is an obtuse angle." Which type of reasoning is the speaker of this quote using?

Deductive

"The government should do as little as possible to influence the structure of the economy. Remember that Thoreau said, 'That government is best which governs least.' We should follow that principle at all times." Which type of reasoning is the speaker of this quote using?

Deductive Correct. Even though the claim of the argument comes first, the reasoning still proceeds from a general or universal principle to a specific instance.

You are the communications/marketing director for the national chapter of the American Association of Retired Persons (AARP). A majority of your members are over the age of 65. With this in mind, you are trying to figure out how to get more exposure for your monthly membership magazine. What is the best delivery method for your magazine?

Develop a paper version of the magazine, which can be sent directly to the members' homes.

Co-cultures often have very little influence on the way people within those co-cultures behave.

FALSE

If you're visiting Hawaii—where removing shoes in a home is a sign of respect—do not feel as if this practice applies to you. T OR F

FALSE

Sorority sisters on a college campus are NOT considered a co-culture.

FALSE

Cillian is having trouble being taken seriously at work because he tends not to speak up in meetings unless someone asks him a direct question. What can Cillian do to help solve his problems at work?

He can regularly remind himself of the opportunities he has missed by not communicating, such as important assignments given to coworkers when he was just as capable.

While in France, it is acceptable to talk about social rank and occupational status. Is France a high power or low power distance culture?

HIGH POWER

A woman and her husband attend a party together. A few hours into the party, she declines a second drink at the bar and looks at her husband. This gesture indicates to her husband that she is ready to leave the crowded party. In which context is the couple communicating?

High-Context Communication

"Most of the college students I've met have to pay their own way through college and end up focusing on their jobs more than their studies. Therefore, balancing work and college courses is a significant problem for most American college students." Which type of reasoning is the speaker of this quote using?

Inductive

As you're walking to class, another student runs by and bumps into you. He is wearing jeans and a sweatshirt and shoving papers into his backpack as he goes. You assume that he is probably late to class. What stage of perception helped you come to that conclusion?

Interpretation

Jillian has noticed that some of her friends have abandoned their Facebook accounts and are now using Instagram on a regular basis. How has this shift impacted Jillian's connectivity to her friends?

Jillian should join Instagram if she wants to stay connected to this network of friends through social media.

Which of the following describes someone who is technophobic? Joey feels anxious or avoidant of using any type of new media. Rose has discovered that using Instagram is a great way to connect with her college-age grandchildren. Linda loves to FaceTime her high school friends. Billy Skypes with his girlfriend, who lives 150 miles away.

Joey feels anxious or avoidant of using any type of new media.

Julia knows that she is one of the strongest students in her undergraduate trigonometry class; she always gets high test scores and other students approach her for tutoring assistance. However, she worries about whether she has what it takes to complete a doctorate in mathematics and feels intimidated by the graduate students she has met, even though her professors encourage her to pursue graduate studies. Which of the following statements best describes Julia?

Julia has a clear self-concept, but her self-esteem is low. Correct. Julia's awareness of her identity as a good math student shows a strong self-concept, but her concerns suggest she is not confident.

If you are a woman living in or visiting the Arab country of Qatar, do not interact with men in social settings. Is Qatar a masculine or feminine culture?

MASCULINE

The medium's capacity to express personality and emotion

Messages are always interpreted more accurately when we can express emotion and feeling. How would you rate the variety of new media you use for communicating in terms of their ability to allow you to express emotion?

Arjun should focus on the message he is trying to convey regardless of the responses and feedback he may get from the interviewers.

NO....During communication, we must be aware of and responsive to the feedback we receive from others to assess whether our approach is creating the meanings we intend in the minds of other communicators.

Arjun should rely only on his intellect to respond to the messages he receives.

NO...As you interact with others, you use your intellect, emotions, and your assessment of others' needs and motivations to create and exchange, make sense of, and respond to messages

With access to technology that allows us to communicate with anyone, anywhere, at any time, we have become better all-around communicators

NO...Sensitive and difficult conversations that should take place in person are restricted or avoided when conducted over electronic media.

Nnedi is home from college visiting her parents and grandparents for a holiday weekend. At Thanksgiving dinner she tells her family about her classes at school including a communications course. Later in the evening she tells an off-color joke. This upsets her grandmother. What part of competent communication is she not practicing?

Nnedi has not been able to sense what is appropriate in her situation.

Which one of the following statements best describes how self-concept and self-esteem influence communication?

Our awareness of who we are and what we think about ourselves shapes our interactions with others.

Which of the following is NOT one of the primary challenges of communication?

Our desire to persuade others

Which of the following best defines culture? The lifestyles we choose to lead Our values, beliefs, lifestyle, rules, preferences, and behaviors How we are related through birth The way in which individuals follow rules

Our values, beliefs, lifestyle, rules, preferences, and behaviors

Your level of knowledge can influence your perceptions as well. For example, people with more information and education about their health care will process new health care information differently than those who are less educated about their health. Which of the following best describes this type of influencing factor?

Past Experiences Factor

Your boss at work tells his team members that he no longer uses Facebook. Rather, he has moved all of his social media to Instagram instead. Many of his team members decide to also move to Instagram. What is this NOT an example of?

People using communication media based on how the people they work with use and evaluate them Co-workers believing Facebook is no longer meeting their needs(CORRECT) Effectively judging the relationship among you, your receiver, media, and message The norms among one's social network or within an organization

Which of the following does NOT illustrate role-taking?

Ricky updates his Facebook status with pictures of the brand-name clothes he just bought without considering that some of his friends have been recently laid off.

Sally is a 27-year-old female living in Los Angeles. She is still very active in her college sorority, Alpha Phi, is a meat eater, loves country music, reads People magazine religiously, is a yoga and Pilates lover, and bikes 35 miles to work every day. Which of the following statements best describes Sally? Sally associates herself with other Alpha Phis. Sally associates herself with other people who love country music because of her own love of country music. Sally associates herself with other Alpha Phi members, meat eaters, country music fans, and People magazine readers, as well as people who love yoga, biking. and Pilates. Sally associates herself with other people who are fit because of her strong interest in staying fit and being healthy.

Sally associates herself with other Alpha Phi members, meat eaters, country music fans, and People magazine readers, as well as people who love yoga, biking. and Pilates.

Which of the following are difficult to convey using new media?

Sarcasm

Rosario has recently moved to a new city and school. She is having difficulty making friends, going out, or being social. Before the move, Rosario was accustomed to having a large circle of friends and an active social life. Rosario thinks it is productive to think about what kind of person she is based on her past friendships and relationships. If she reflects on her old life and her old friends in order to determine how to present herself to new acquaintances, what is she doing?

She is exploring self-concept to see how it influences her relationships.

When Morgan first meets her sister's boyfriend, Todd, she expects him to be sweet and loving. However, she finds him to be cold and rude. Which is a true statement about Morgan? She will likely be biased in the future based on her first impression of Todd. She will not generalize this impression and will not assign other negative qualities to Todd. She will take time to carefully reflect on her impression of Todd.

She will likely be biased in the future based on her first impression of Todd. Correct. She will likely be biased based on her first impression.

_______________ refers to the organization or plan that one creates in order to achieve a goal. Modifying negative perceptions Evaluation Strategy Self-concept

Strategy

Co-cultures reflect beliefs within the general culture.

TRUE

If you have a negative bias against polychronic cultures, be open to setting these biases aside. T OR F

TRUE

Intercultural situations that feel foreign to you can occur on a trip to Qatar, a visit to an Amish village or a sorority meeting. T OR F

TRUE

Which of the following channels can result in asynchronous communication?

Text message (CORRECT) Face-to-face conversation Phone call

Which of the following resources is NOT necessary for effective communication?

The ability to persuade someone and change his or her mind

Imagine now that you are an employee at K.S. Miller, the engineering firm from an earlier activity. Your human resources director has just informed you that you are being laid off at the end of the week. While the news is extremely shocking and quite upsetting, the way in which the message is transmitted decreases your anxiety level and makes your feel a little less fearful. Which of the following is LEAST likely to make the lay off more manageable?

The medium's capacity for transmitting natural language

You are the founder of a tech start-up company with 25 full-time employees, and you need to downsize due to budget cuts. As the company leader, you need to deliver this bad news to your employees while also keeping morale high. You choose to address your employees formally in the auditorium. You use facial expressions and gestures to show your concern and empathy, and you provide a brief opportunity for employees to ask questions. Which element of selecting the right communication medium is not present in this situation?

The medium's capacity for transmitting natural language

What do these studies as a whole imply about new media and interpersonal communication?

Using new media for interpersonal communication is not necessarily bad.

Which of the following statements about the main purpose of human communication is NOT true? The purpose of communication is to make decisions. The purpose of communication is to solve problems. The purpose of communication is to get others to behave the way you want. The purpose of communication is to manage relationships with others.

The purpose of communication is to get others to behave the way you want. Correct. Getting others to behave the way you want is not the purpose of communication.

Which model of communication illustrates that, while not speaking out loud, Parker is still actively engaged in communicating messages?

The transactional model of communication

In the public speaking context, which of the following is NOT a characteristic of a good story? They are interactive. They have sustainable value. They are realistic. They are unorganized.

They are unorganized.

When politicians and their staff visit neighborhoods in an attempt to obtain your vote in an election, which type of communication are they using?

Traditional media

Which of the following is a result of over-reliance on new media to communicate?

We can become overloaded with information and unable to process and respond to all of the messages we are exposed to.

The medium's capacity for communicating multiple cues

When a communication medium allows us to send and receive facial expressions, tone of voice, gestures, and verbal inflection in addition to text and images, it becomes a more powerful tool for effective interaction. These cues allow communicators to read feedback and make adjustments to their messages for more accurate understanding. Which media do you use that allow you to communicate multiple cues? How does your satisfaction with these interactions compare to those with a lesser range of available cues?

The medium's capacity for instant feedback

When a message is potentially unclear or ambiguous, instant feedback will allow communicators to interact, check perceptions, ask questions, and arrive more quickly at understanding. Less immediate feedback could result in frustration, hurt feelings, conflict, and misunderstanding. Can you think of examples when a mediated interaction went either particularly well or particularly poorly because of the medium's capacity for feedback?

The medium's capacity for transmitting natural language

When communicators can use the same kind of language they would use in a face-to-face conversation, they can be conversational and engaging. Texting and tweeting, in contrast, rely heavily on abbreviated messages, acronyms, and symbols. The more complex or unclear your message is, the more important it is to select a medium that allows you to engage in plain, natural interaction.

Which of the following is the best indicator of whether someone values communication? Language skills Socioeconomic status Willingness to communicate Reliance on digital communication

Willingness to communicate Correct. Willingness to communicate is a strong indicator of how important a person thinks communication is.

Arjun is beginning to search for a job and is in the midst of interviewing. What should Arjun keep in mind as he prepares for his interviews? How can he successfully communicate in his interviews? Indicate whether the following would be (yes) or would not be (no) appropriate actions taken by Arjun that would result in effective communication. He should try to understand and predict the needs and responses of the interviewer/s.

YES.....Determine how to best package and deliver a message by developing the ability to understand and predict others' needs and potential responses.

He should pause, reflect, and evaluate after every interaction.

YES....After an interaction, it is very important to pause, reflect, and evaluate the process and outcome of communication to determine the next steps.

Charles is in the waiting room at the doctor's office. He can hear the doctor berating another patient about her weight. Will this have an impact on impression management?

YES....We tend to make judgments based on a small amount of information. When we identify information about a person whom we dislike, we are quick to dismiss them.

Users of today's communication technologies may be more susceptible to burnout.

YES...Instantaneous, 24/7 communication can leave users feeling overwhelmed, leading to "technostress."

If you are aware of the people involved, your intended communication goal, the nature of the environment, and the physical setting of the interaction, then you are practicing which part of communication competence?

You are aware of the appropriateness of certain communication in a particular context.

Which of the following shows how new media can have a negative impact on communication?

Young couples are spending less time together in face-to-face settings.

The final step of the linear model of communication is...

decoding and assigning meaning to the message.

Jessica loves to take pictures with her phone. She snaps the picture, stores it in her phone, and creates many files to keep her pictures organized. Given that Jessica is storing a tremendous amount of information, such as photographs, in a very small digital space, Jessica is using _____.

digital media

Communicators can develop more sensitivity to intercultural differences by studying other cultures, communicating with people from a variety of cultural backgrounds, and _________? improving listening skills improving feedback skills examining one's own culture to understand its assumptions and norms increasing your socio-cultural biases

examining one's own culture to understand its assumptions and norms Correct. Examining one's own culture to understand its assumptions and norms can help communicators develop more sensitivity to intercultural differences.

Lean media is primarily used for ______.

gathering instant feedback over text or instant message

Intercultural communication skills are now more important than ever because of _______.

globalization

Self-Concept

refers to the way you define yourself

Within a feminine culture, it is acceptable for both men and women to be

supportive and relationship-oriented.

One problem with the linear model of communication is:

the receiver is simultaneously sending her own messages to that individual.

We attempt to communicate effectively in order...

to manage communication challenges, create personal opportunities, make better decisions, and make meaningful connections with others.