RST 255 Study Questions 5: Quiz 3

If Heather likes to produce rapid results and prod her co-workers in the process, her conflict style might be considered:____________

Competing

All of the following are part of unproductive conflicts...

Conflict spirals Center on personalities Conflict avoidance

All of the following are signs of a dysfunctional conflict...

Conflict spirals Negative emotions Conflict avoidance

What is the FIRST step in keeping negative emotions from getting out of control during conflicts?

Cool down.

Recognizing hot buttons is key to which phase of managing negative emotions during a conflict?

Cooling down.

Which of the following is a part of the definition of conflict?

Dependence on one another.

Alan criticizes his secretary because he can't criticize his boss. This is an example of:

Displaced aggression.

In "quid pro quo" sexual harassment, victims claim that they have to work in hostile working conditions.

False.

Those who display a high level of moral reasoning are more likely use a compromise conflict style.

False.

Refusing to acknowledge a coworker when passing in the hall is an example of __________.

Incivility.

Which is a personal cause of aggression?

Inflated self-esteem.

Offering to repair the damage takes place in which element of an effective apology?

Reparations.

Being aware of the emotions of the other party is critical in which stage of the Principled Negotiation Model?

Separate the people from the problem.

Accommodating

Reflects a low concern for self and a high concern for others.

Dirk admits that he overreacted during the meeting. He is engaged in which conciliatory conflict management tactic?

Acceptance of responsibility.

Any ethical apology begins with...

Acknowledgement that an offense has occurred.

Aggressive behavior

Aggressive behavior can have many forms, Aggressive behavior can be more indirect and more passive, Aggressive behaviors are conscious actions that hurt or injure.

Dysfunctional conflict

Avoidance may be a tactic with dysfunctional conflict, The conflict usually centers around the personalities of those involved, Strong negative emotions like sarcasm may be used.

Which of the following is a source of organizational conflict?

Procedures Values Roles

Collaboration

Produces the best opportunity for agreement and usually proves to have successful results.

Task oriented conflicts can become dysfunctional if they last too long.

True.

Unproductive conflicts are marked by escalation and avoidance.

True.

Spreading malicious rumors or gossip about a supervisor is an example of which type of aggressive behavior?

Verbal-active-indirect.

Conflict can promote personal and relational growth.

Which is a true statement?