SB ch 3
When companies link up with one another in order to realize certain advantages, they are known as strategic _____.
allies
An organization's internal stakeholders consist of
board of directors, employees, owners
Local communities are important organizational stakeholders. In fact, if a community gives a company tax breaks in return for the promise of new jobs and the firm fails to deliver those jobs, the community may be able to institute a _____ and rescind the tax breaks.
clawbacks
The purpose of a code of ethics is to
clearly state top management's expectations for all employees
An organization's ethical _____ represents employees' perceptions about the extent to which the work environment supports ethical behavior.
climate
A formal set of standards guiding an organization's actions is called a _____.
code of ethics
Four restaurants that are all seeking to attract the same customers would be categorized as _____.
competitors
The people or organizations that vie with your company for customers or resources are known as _____.
competitors
Those who pay to use an organization's services or to buy their goods are called ______.
customers
Which of the following are examples of demographic forces that can affect an industry? (Check all that apply.)
decline in population, increase in church attendance, decrease in marriage rates
Recent trends show that the percentage of the labor force represented by unions has _____.
decreased
Diversity in the US workforce is increasing in terms of race, ethnicity, and age groups. These are all examples of _____ forces.
demographic
A person or an organization that helps another organization sell its goods and services to customers is called a(n)
distributor
_____ forces consist of conditions such as unemployment, inflation, interest rates, and economic growth that may affect an organization's performance.
economic
Forward-thinking organizations tend to consider _____ the most important resource of a company.
employees
In modern organizations, _____ are the most important resource.
employees
Which of the following aspects of a company's performance are measured by the company's triple bottom line? (Select all that apply.)
environmental, financial, social
A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.
ethical
Behavior that is accepted as proper according to a society's prevailing values is known as _______ behavior.
ethical
An organization's standards of right and wrong that influence employee behavior are referred to as _______.
ethics
People who are outside an organization but are still affected by the organization are called the ______.
external stakeholder
True or false: Ethical standards do not vary among countries or cultures.
false
True or false: Unlike generations before them, Millennials have little concern for the environment and are more interested in profit over planet.
false
Banks, savings and loans, and credit unions are all examples of _______ institutions and are stakeholders within the task environment.
financial
An organization's macroenvironment is also known as its _____ environment.
general
In the __________ approach to solving ethical dilemmas, there is the assumption that people will act ethically in the short run to avoid others harming them in the long run.
individual
One flaw in the _____ approach to ethical decision making is that one person's short-term self-gain may not in fact be good for everyone in the long term.
individual
Sociocultural forces are defined as
influences and trends originating in a country's, a society's, or a culture's human relationships and values that may affect an organization or industry.
The people inside of an organization who have an important stake in how it performs are the organization's _____ stakeholders.
internal
Select four groups that make up the task environment.
local communities, distributors, strategic allies, govt. regulators
A distributor is sometimes referred to as a(n)
middleman
Which generation seems more concerned with finding work/life balance than other generations?
millenials
Which of these organizations are considered special-interest groups? Choose all that apply.
mothers against drunk driving, peta
The ______ of an organization consist of all those who can claim it as their legal property.
owners
Customers are the element of an organization's task environment who
pay to use the organization's goods or services.
Changes in the way politics shape laws and laws shape the opportunities for and threats to organizations are called ______ forces.
political-legal
The passage of the US Patient Protection and Affordable Care Act during the Obama administration and its impact on employers is an example of which force?
political-legal
A company's triple bottom line represents which three aspects?
profit, planet, people
Suppliers are people or organizations that
provide raw materials, services, equipment, labor, or energy to other organizations.
Crowdfunding is defined as ______.
raising money by collecting many small amounts from many people
The moral-rights approach to solving ethical dilemmas is guided by _____.
respect for human rights
A(n) _____ force represents the influences and trends originating in the human relationships of a society that may affect industries.
sociocultural
Which of these are forces within an organization's general environment?
sociocultural, international, demographic, technological, economic, and political-legal
If you run a one-person operation with no other investors or employees, your company is a(n):
sole proprietorship
_____ groups try to influence specific issues, some of which may affect your organization.
special interest
A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____.
stakeholder
Which broad term identifies anyone impacted by a business, including but not limited to stockholders, employees, and customers?
stakeholders
Two or more organizations that join forces in order to achieve advantages that neither can perform as well alone are known as _______.
strategic allies
The eleven groups that present a company with its daily tasks to handle represent the company's _____ environment.
task
A company's external environment consists of which two environments?
task, general
Bio-Med Laboratories recently announced it had produced a new medication that would mitigate arthritis symptoms. This new medication is an example of a(n) _____ force.
technological
New developments in methods for transforming resources into goods or services are called _______ forces.
technological
True or false: Local communities can be affected greatly by the entrance or exit of large businesses.
true
Which of the following economic forces within a company's general environment affect the company's performance? (Select all that apply.)
unemployment rate, bank interest rate
An employee organization that represents hourly workers as opposed to salaried employees is called a(n) ______.
union
Managers often use a(n) _____ approach when making organizational decisions - using financial performance such as profit as the best definition of what constitutes an ethical choice for the company.
utilitarian
The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people.
utilitarian
Values and _____ are the underpinnings for organizational ethics and ethical behavior.
value systems
_____ are the relatively permanent and deeply held underlying beliefs that help determine a person's behavior.
values
An employee who reports organizational misconduct to the public is known as a(n) _____.
whistle-blower
What statement regarding ethical climates is TRUE?
An ethical climate significantly affects the frequency of ethical behavior.
