SBM2000 Chapter 11 Quiz: Supply Chain Management

_____ increases the operational efficiency of supply change management by attempting to eliminate all forms of waste from a production or service system.

Lean methodologies

All the operational expenditures of a cost associated with the requisite information systems is called:

Total supply chain cost

Businesses must consider the relative power of both their suppliers and their customers.

True

In game theory's non-zero-sum model, it is possible to produce win-win scenarios for multiple players.

True

Perhaps the most globally recognized certification program is ISO 9000, a program designed to ensure that suppliers are certified and fully committed to quality production.

True

The Association for Operations Management (APICS) defines a supply chain as "a total systems approach to designing and managing the entire flow of information, materials, and services—from raw material suppliers, through factories and warehouses, and finally to the custome

True

The supply chain involves the integration of goods, finances, and information from the initial supplier to the final customer.

True

Zero-sum scenarios require mutual trus

False (Win-win)

Supply chains are composed of four major elements: procurement, operations, distribution, and separation.

False (integration)

The second major element of supply chain management system is support.

False (operations, not support)

_______ theory is the branch of mathematics that examines competitive situations in which one's outcomes may be influenced or dictated by the decisions of other players.

Game

_____________, the famous management guru who was most commonly associated with the quality movement, had several interesting insights into areas that would be associated with supply chain management.

W. Edwards Deming

The four core elements of a supply chain are procurement, operations, distribution, and integration. Which of the following is true of procurement?

Procurement involves both selecting and maintaining a supplier.

The _____ effect recognizes that the amplitude of inventory swings increases as one travels up the supply chain because each element of the supply chain is a relatively narrow focus of just trying to meet the needs of their customers.

Bullwhip

The _____ component of the distribution element represents an attempt to automate interactions with consumers and facilitate the development of sales prospects through software packages.

Customer relationship management

The four core elements of a supply chain are procurement, operations, distribution, and integration. Which of the following is true of operations?

Operations involves attempting to match demand with capacity.

A ____ philosophy means that the production of goods and services is initiated only when the marketplace or the consumer demands it.

Pull

Which of the following is true of supply chain management?

Supply chain management is not limited to the flow of goods and materials

The major risks associated with a supply chain management system fall into two categories:_________ and managerial.

Technical

_______ games are those in which the total benefits for all participants total zero.

Zero-sum games