SCM 186 Exam 2 (Final)

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Which of the following is NOT a tool for process analysis and​ design? A. process mapping B. Pareto chart C. flowchart D. process chart

Pareto chart

Which distribution most frequently describes the arrival rate in queuing​ theory? A. Normal B. Beta C. Poisson D. Negative exponential

Poisson

Which of the following attributes is NOT for lean​ operations? A. Build processes that increase variability. B. Empower employees. C. Develop worker flexibility. D. Develop collaborative partnerships with suppliers.

build processes that increase variability

Inventory reduction via JIT is an effective tool for identifying A. setup costs. B. inefficiencies in warehouse layout. C. holding costs. D. causes of variability.

causes of variability

What provides feedback to the capacity​ plan, master production​ schedule, and production plan so planning can be kept valid at all​ times? A. lot sizing B. system nervousness C. MRP II D. ​closed-loop MRP system

closed-loop MRP system

Managing quality helps build successful strategies of A. ​differentiation, low cost and response. B. ​differentiation, time and service. C. ​differentiation, time and response. D. ​differentiation, low cost and service.

differentiation, low cost and response

In​ manufacturing, excess capacity can be used to A. do more​ setups, shorten production​ runs, and drive down inventory costs. B. do more​ setups, lengthen production​ runs, and drive down inventory costs. C. do fewer​ setups, lengthen production​ runs, and drive down inventory costs. D. do fewer​ setups, shorten production​ runs, and drive down inventory costs.

do more​ setups, shorten production​ runs, and drive down inventory costs

Supply chain management systems in the grocery industry that tie sales to​ buying, to​ inventory, to​ logistics, and to production are called A. grocery resource planning. B. efficient consumer response. C. enterprise resource planning. D. distribution resource planning.

efficient consumer response

Inventory control models assume that demand for an item is A. either independent of or dependent on the demand for other items. B. always independent on the demand for other items. C. identical to the demand for other items. D. always dependent on the demand for other items.

either independent of or dependent on the demand for other items

Which of the following is NOT one of Taiichi​ Ohno's seven​ wastes? A. transportation B. energy C. motion D. queues

energy

Cause-and-effect diagrams are also known as A. Pareto charts. B. ​fish-bone charts. C. target specification graphs. D. flowcharts.

fish-bone charts

What is the ability to respond with little penalty in​ time, cost, or customer​ value? A. mass customization B. repetitive process C. flexibility D. postponement

flexibility

What is a drawing of the movement of​ material, product or​ people? A. AIS B. flowchart C. process chart D. RFID

flowchart

A​ single-period inventory model is NOT applicable for A. furniture. B. newspapers. C. seasonal goods. D. milk.

furniture

What is a schedule that shows when an item must be ordered from suppliers or when the production of an item must be started to satisfy demand for the finished product by a particular​ date? A. net requirements plan B. master production schedule C. lead time D. gross material requirements plan

gross material requirements plan

Which of the following DOES NOT increase profit by improving​ quality? A. improved reputation B. increased productivity C. flexible pricing D. higher warranty costs

higher warranty costs

Which of the following is NOT one of the assumptions of​ fixed-period systems? A. The only relevant costs are the ordering and holding costs. B. Items are independent of one another. C. Lead times are variable. D. Lead times are known.

lead times are variable

What are bills of material organized by major subassemblies or by product​ options? A. modular bills B. phantom bills C. product bills D. planning bills

modular bills

Which of the following does NOT belong to the planning phase of project​ management? A. team organization B. monitoring resources C. goal setting D. defining the project

monitoring resources

Policies based on ABC analysis might include investing A. more in inventory security for C items. B. more in supplier development for A items. C. extra care in forecasting for C items. D. the most time and effort verifying the accuracy of records for B items.

more in supplier development for A items

Most bank teller services are operated with what kind of​ system? A. ​single-server, multiphase B. ​single-server, single-phase C. ​multiple-server, single-phase D. ​multiple-server, multiphase

multiple-server, single-phase

What is a means of determining the discounted value of a series of future cash​ receipts? A. future value B. variable cost C. net present value D. cash flow

net present value

What sends a lot to two different machines for the same​ operation? A. lot splitting B. operations splitting C. pegging D. overlapping

operations splitting

Which of the following does NOT belong to holding​ costs? A. ​pilferage, scrap, and obsolescence B. order processing C. storage costs D. insurance on inventory

order processing

Which of the following tools means tracing upward in the BOM from the component to the parent​ item? A. pegging B. time fencing C. bucketing D. system nervousness

pegging

What is the primary method in which airlines adjust to​ short-term fluctuations in customer​ demand? A. denial of service B. personnel availability C. postponement of service D. changes in inventory

personnel availability

Among the​ following, critical path and slack time analysis MOST help A. managers define the project activities. B. highlight relationships among project activities. C. point out who is responsible for various activities. D. pinpoint activities that need to be closely watched.

pinpoint activities that need to be closely watched

Gantt charts are A. not widely used. B. planning charts used to schedule resources and allocate time. C. not easy to understand. D. widely used network techniques.

planning charts used to schedule resources and allocate time

The three phases involved in the management of large projects are A. ​scheduling, operating, and evaluating. B. ​scheduling, designing, and operating. C. ​planning, scheduling, and evaluating. D. ​planning, scheduling, and controlling.

planning, scheduling, and controlling

A device or technique that ensures production of a good unit every time is a A. ​poka-yoke. B. zero defect. C. ​fail-safe. D. control chart.

poka-yoke

Which column in Microsoft Project defines the precedence relationships among the​ activities? A. predecessors B. relations C. order D. successors

predecessors

Computerized​ PERT/CPM reports and charts do NOT include A. detailed cost breakdowns for each task. B. probability estimates for​ on-time completion. C. variance reports. D. cost distribution tables.

probability estimates for on-time completion

Low-volume, high-variety production is best suited for which of the following process​ strategies? A. process focus B. repetitive focus C. mass customization D. product focus

process focus

What is a flowchart with time added on the horizontal​ axis? A. process mapping B. service blueprinting C. process chart D. CNC

process mapping

What is the fundamental rethinking of business processes to bring about dramatic improvements in​performance? A. process analysis B. process design C. process redesign D. process strategy

process redesign

A bill of materials for a menu item in a restaurant is also called a A. food bill. B. product specification. C. bill of ingredients. D. recipe.

product specification

Which of the quadrants in the service process matrix has high labor intensity and high​ customization? A. professional service B. mass service C. service shop D. service factory

professional service

What is a concept that results in material being produced only when requested and moved to where it is needed just as it is​ needed? A. procrastination system B. push system C. requisition system D. pull system

pull system

​Taguchi's quality loss function is based on a A. binomial distribution. B. quadratic equation. C. linear equation. D. negative exponential distribution.

quadratic equation

The body of knowledge about waiting lines is called A. queuing theory. B. waiting science. C. line analysis. D. patience discipline.

queuing theory

Which of the following types of inventory describes inventory that has been purchased but not​ processed? A. raw material inventory B. ​work-in-process inventory C. ​maintenance/repair/operating supply inventory D. ​finished-goods inventory

raw material inventory

Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its​ promises? A. competence B. responsiveness C. reliability D. credibility

reliability

Which of the following costs is NOT a cost of​ quality? A. research and development B. scrap C. rework D. lost goodwill

research and development

Which of the following costs is NOT a cost of​ quality? A. rework B. scrap C. lost goodwill D. research and development

research and development

What is the cost to prepare a machine or process for​ production? A. preparation cost B. holding cost C. setup cost D. ordering cost

setup cost

What is the cost to prepare a machine or process for​ production? A. setup cost B. holding cost C. preparation cost D. ordering cost

setup cost

What is an electronically guided and controlled cart used to move​ materials? A. RFID B. AIS C. CNC D. AGV

AGV

Which of the following statements is NOT​ true? A. Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually​ inexpensive, but difficult. B. Selecting the best equipment requires understanding the specific industry and available processes and technology. C. Selection of a particular process strategy requires decisions about equipment and technology. D. The selection of equipment requires considering​ cost, cash​ flow, market​ stability, quality,​ capacity, and flexibility.

Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually​ inexpensive, but difficult.

What is a​ time-phased stock-replenishment plan for all levels of the supply​ chain? A. MRP B. BOM C. MRP II D. DRP

DRP

Which of the following statements about DRP is NOT​ true? A. DRP stands for​ "distribution resource​ planning." B. DRP procedures and logic are analogous to MRP. C. Lead times are considered in DRP. D. DRP pushes inventory through the system.

DRP pushes inventory through the system

Which of the following is an award for quality achievement in​ Japan? A. Deming Prize B. Malcolm Baldrige National Quality Award C. ISO 9000 D. Tokyo Medal for Excellence in Quality

Deming Prize

What is an information system for identifying and planning the​ enterprise-wide resources needed to​ take, make,​ ship, and account for customer​ orders? A. BOM B. MRP C. CIM D. ERP

ERP

Which of the following statements is NOT true regarding​ ERP? A. ERP allows companies share a common database and business practices throughout the enterprise. B. ERP promises​ slow, but​ accurate, information. C. The objective of an ERP system is to coordinate a​ firm's whole business. D. ERP usually provides financial and human resource management information.

ERP promises slow, but accurate, information

Which of the following is NOT one of the techniques for building employee​ empowerment? A. Develop​ open, supportive supervisors. B. Build​ high-morale organizations. C. Build communication networks that include employees. D. Eliminate formal organization structures such as teams and quality circles.

Eliminate formal organization structures such as teams and quality circles.

Most queuing models assume what type of service​ discipline? A. shortest processing time B. FIFO C. critical ratio D. LIFO

FIFO

Which of the following is NOT a technique that allows managers to​ plan, schedule, and control​ projects? A. CPM B. ​Factor-rating method C. Gantt charts D. PERT

Factor-rating method

When the assumptions of the​ M/M/1, M/M/S,​ M/D/1, and​ limited-population queuing models do not hold​ true, there are no other approaches available to us. A. False B. True

False

Which of the following statements is NOT true regarding production​ technologies? A. Vision systems combine video cameras and computer technology and are often used in inspection roles. B. Flexible manufacturing systems and​ computer-integrated manufacturing are increasing the distinction between​ low-volume/high-variety and​ high-volume/low-variety production. C. CNC is machinery with its own computer and memory. D. Robots are mechanical devices that use electronic impulses to activate motors and switches.

Flexible manufacturing systems and​ computer-integrated manufacturing are increasing the distinction between​ low-volume/high-variety and​ high-volume/low-variety production.

Which of the following statements is NOT​ true? A. For any​ product, some components of that product are independent demand items. B. Less inventory frees up capital and floor space for other uses. C. Demand for items is dependent when the relationship between the items can be determined. D. For any product for which a schedule can be​ established, dependent techniques should be used.

For any​ product, some components of that product are independent demand items

Which of the following is NOT true about Gantt​ charts? A. Gantt charts are​ low-cost means of helping managers make sure that activities are planned. B. Gantt charts also can be used for scheduling repetitive operations. C. Gantt charts are planning charts used to schedule resources and allocate time. D. Gantt charts adequately illustrate the interrelationships between the activities and the resources.

Gantt charts adequately illustrate the interrelationships between the activities and the resources

Which of the following is NOT one of the principles for standard work practice at​ Toyota? A. Improvements in the system must be made in accordance with the​ "scientific method," at the highest possible level in the organization. B. Work is completely specified as to​ content, sequence,​ timing, and outcome. C. Material and service flows are to be simple and direct. D. Internal and external​ customer-supplier connections are​ direct, specifying​ personnel, methods,​timing, and quantity.

Improvements in the system must be made in accordance with the​ "scientific method," at the highest possible level in the organization

Which of the following is NOT a feature of​ Toyota's new Japanese​ plant? A. Retooling permits faster​ changeovers, allowing for shorter product runs of​ components, supporting level scheduling. B. The assembly line has cars sitting​ side-by-side, rather than​ bumper-to-bumper. C. The assembly line uses quiet friction rollers with fewer moving​ parts, requiring less maintenance than conventional lines and reducing worker fatigue. D. Instead of perching car chassis on raised​ platforms, they dangle from overhead conveyors.

Instead of perching car chassis on raised​ platforms, they dangle from overhead conveyors

How has​ McDonald's driven seconds out of the production process to be able to produce​ made-to-order hamburgers in 45​ seconds? A. It reconfigured its kitchen layout. B. It changed its core management philosophy. C. It invented a stove that can cook hamburger meat in 22 seconds. D. It altered its​ order-entry procedures.

It reconfigured its kitchen layout

Which of the following is NOT a type of​ inventory? A. ​work-in-process B. MRP C. raw material D. finished goods

MRP

Which of the following is NOT true about MRP​ limitations? A. MRP is an excellent tool for​ product-focused and repetitive​ facilities, but it has limitations in process​(make-to-order) environments. B. MRP does not do detailed scheduling. C. MRP does not tell you that a job needs to be completed on a certain week or day. D. MRP is considered an infinite scheduling technique.

MRP does not tell you that a job needs to be completed on a certain week or day

Which of the following statements is NOT true about​ MRP? A. MRP is an independent demand technique used in a production environment. B. MRP provides a clean structure for dependent demand. C. MRP uses a​ bill-of-material, inventory, expected​ receipts, and a master production schedule to determine material requirements. D. MRP has evolved as the basis for Enterprise Resource Planning.

MRP is an independent demand technique used in a production environment

What is the most popular example of specialized software for managing​ projects? A. Project Apple B. Microsoft Management Tool C. ​PERT/CPM+ D. Microsoft Project

Microsoft Project

What is a​ lot-sizing technique that orders the quantity needed during a predetermined time between​ orders? A. EOQ B. part period balancing C. POQ D. ​Wagner-Whitin

POQ

Which of the following statements is NOT true regarding process​ redesign? A. Effective process redesign works only if the basic process and its objectives are reexamined. B. Process redesign is also called process reinvention. C. Process redesign also focuses on those activities that cross functional lines. D. Process redesign is also called process reengineering.

Process redesign is also called process reinvention

Which of these statements is NOT true about project​ scheduling? A. Project scheduling encourages the setting of realistic time and cost estimates for each activity. B. Project scheduling identifies the precedence relationships among activities. C. Project scheduling shows the relationship of each activity to others. D. Project scheduling helps make better use of resources by identifying the​ non-critical paths through the network.

Project scheduling helps make better use of resources by identifying the non-critical paths through the network

Which of the following is NOT an example of​ technology's impact on the financial services​ industry? A. debit cards B. Internet stock trading C. RFID D. electronic funds transfer

RFID

Which of the following statements is NOT true about​ DRP? A. Effective use of DRP requires an integrated information system to rapidly convey planned order releases from one level to the next. B. When depenent techniques are used in the supply​ chain, they are called distribution resource planning​ (DRP). C. The goal of a DRP system is small and frequent replenishment within the bounds of economical ordering and shipping. D. The DRP procedure starts with the forecast at the supplier level.

The DRP procedure starts with the forecast at the supplier level

Which of the following statements is NOT true regarding the importance of the role that an operations manager plays in addressing service​ quality? A. The tangible component of many services is important. B. Managers must expect exceptions. C. The manager may be able to influence the quality of the service but has little control over the​ customers' expectation. D. The operations manager should realize that the​ customer' expectations are the standard against which the service is judged.

The manager may be able to influence the quality of the service but has little control over the​ customers' expectation

Virtually every restaurant deals with its suppliers on A. a JIT basis. B. an EOQ basis. C. a production order quantity basis. D. a​ fixed-period inventory system basis.

a JIT basis

A system that triggers ordering on a uniform time basis is called A. a​ fixed-period system. B. an EOQ system. C. a reorder point system. D. a​ fixed-quantity system.

a fixed-period system

Which of the following statements is NOT true about a​ fixed-period system? A. A​ fixed-period system is also called​ "continuous review." B. The disadvantage of the​ fixed-period system is that because there is no tally of inventory during the review​ period, there is the possibility of a stockout during this time. C. The advantage of the​ fixed-period system is that there is no physical count of inventory items after an item is withdrawn. D. A​ fixed-period system is appropriate when vendors make routine visits to customers to take fresh orders or when purchasers want to combine orders to save ordering and transportation costs.

a fixed-period system is also called "continuous review"

The gross material requirements plan combines A. the net requirements plan and the​ time-phased schedule. B. a master production schedule and the​ time-phased schedule. C. the net requirements plan and the aggregate plan. D. a master production schedule and the net requirements plan.

a master production schedule and the​ time-phased schedule

A system that keeps track of each withdrawal or addition to inventory continuously is A. a constant monitoring system. B. a continuous inventory system. C. a fixed period system. D. a perpetual inventory system.

a perpetual inventory system

A statistical model applicable when product demand or any other variable is not known but can be specified by means of a probability distribution is referred as A. a probabilistic model. B. the EOQ. C. a robust model. D. a quantity discount model.

a probabilistic model

Which of the following determinants of service quality means approachability and ease of​ contact? A. tangibles B. courtesy C. access D. security

access

Efficiency is given by A. actual output divided by effective capacity. B. design capacity divided by utilization. C. effective capacity divided by actual output. D. actual output divided by design capacity.

actual output divided by effective capacity

Inspections should NOT take place A. during the​ step-by-step production process. B. at your​ supplier's plant while the supplier is producing. C. after costly or irreversible processes. D. at your facility upon receipt of goods from your supplier.

after costly or irreversible processes

A successful quality strategy begins with A. an understanding of the principles of quality. B. an organizational culture that fosters quality. C. engaging employees in the necessary activities to implement quality. D. satisfying customers and obtaining a competitive advantage.

an organizational culture that fosters quality

ABC analysis divides an​ organization's on-hand inventory into three classes based upon A. annual dollar volume. B. the number of units on hand. C. unit price. D. annual demand.

annual dollar volume

Which service strategy describes separating services that may lend themselves to some type of​ automation? A. modules B. separation C. automation D. focus

automation

Which of the following is an example of​ technology's impact on​ wholesale/retail trade​ industry? A. ​bar-coded data B. automatic teller machines C. automatic toll booths D. interactive TV

bar-coded data

What is a list of quantities of​ components, ingredients, and materials required to make a​ product? A. engineering change notice B. master production schedule C. purchase order D. ​bill-of-material

bill-of-material

The difference between selling price and variable cost is called A. the bottleneck. B. fixed cost. C. the​ break-even point. D. contribution.

contribution

What are the two most important cost considerations in queuing​ problems? A. cost of lost time waiting and cost of marketing B. cost of providing service and cost of waiting time C. cost of providing service and cost of marketing D. cost of line management and cost of marketing

cost of providing service and cost of waiting time

Which of the following is NOT a Lean quality​ tactic? A. ​cross-train workers to add flexibility B. use statistical process control C. build​ fail-safe methods D. empower employees

cross-train workers to add flexibility

Which of the following activities does NOT need to be virtually eliminated for a lean​ organization? A. material handling B. inspection C. inventory D. ​cross-training

cross-training

JIT has an internal focus while lean production begins with an external focus on A. design. B. logistics. C. supplier relationships. D. customers.

customers

Which of the following activities does NOT belong to the controlling phase of project​ management? A. monitor​ resources, costs,​ quality, and budgets B. shift resources C. define the project D. revise plans

define the project

To develop a standard or​ benchmark, firms need to start with A. forming a benchmark team. B. determining what to benchmark. C. collecting benchmarking information. D. identifying benchmarking partners.

determining what to benchmark

Attribute inspection measures A. whether or not the product attributes conform to the​ inspector's personal tastes. B. such dimensions as​ weight, speed,​ size, or strength to see if an item falls within an acceptable range. C. if the product is good or bad. D. if cause and effect are present.

if the product is good or bad

Which of the following is NOT one of the benefits in​ MRP? A. increased inventory levels B. better response to customer orders as the result of improved adherence to schedules C. improved utilization of facilities and labor D. faster response to market changes

increased inventory levels

Which of the following could reduce costs and increase​ profit? A. increased productivity B. improved response C. improved reputation D. flexible pricing

increased productivity

As the level of service​ increases, the cost of providing service A. remains unchanged. B. decreases. C. first​ decreases, then increases. D. increases.

increases

Inventory record accuracy would be decreased by A. reorder points. B. increasing stockroom accessibility. C. cycle counting. D. ABC analysis.

increasing stockroom accessibility

Which of the following does NOT belong to ordering​ costs? A. order processing B. interest payments C. clerical support D. cost of supplies

interest payments

Which of the following is an advantage of​ ERP? A. Data fields do not have to be defined identically across the entire enterprise. B. It creates commonality of databases. C. It is very inexpensive to purchase. D. It is simple enough that companies have an easy time adjusting to it.

it creates commonality of databases

The Japanese call the practice of stopping production when a defect occurs A. kaizen. B. jidoka. C. kanban. D. ​poka-yoke.

jidoka

Which of the following is the Japanese term used to describe continuous improvement​ efforts? A. six sigma B. ​poka-yoke C. kanban D. kaizen

kaizen

Which of the following pieces of information is NOT contained in a bill of​ material? A. lead times B. raw materials to be used C. physical dimensions D. quantities of components

lead times

Which of the following statements is true regarding lean​ sustainability? A. Sustainability is focused on only the immediate process and system. B. Lean requires examining the systems in which the firm and its stakeholders operate. C. Lean drives out waste because waste has adverse affects on the​ environment, while sustainability drives out waste because waste adds nothing for the customer D. Lean and sustainability both seek to maximize resource and economic efficiency.

lean and sustainability both seek to maximize resource and economic efficiency

What is a report showing the resource requirements in a work center for all work currently assigned there as well as all planned and expected​ orders? A. ​closed-loop report B. load report C. pegging report D. MRP II report

load report

What is the act of breaking up an order and running part of it ahead of​ schedule? A. lot splitting B. overlapping C. operations splitting D. pegging

lot splitting

What is the​ lot-sizing technique that generates exactly what was required to meet the​ plan? A. economic order quantity B. ​Wagner-Whitin C. periodic order quantity D. ​lot-for-lot

lot-for-lot

A fast food restaurant is an example of A. low customization and low degree of labor. B. low customization and high degree of labor. C. high customization and low degree of labor. D. high customization and high degree of labor.

low customization and low degree of labor

Which of the following activities are NOT part of project​ scheduling? A. Chart separate schedules for personnel needs by type of skill and materials needs. B. Compute resources needed at each stage of production. C. Make sure all necessary activities are finished in proper sequence and on time. D. Decide how long each activity will take.

make sure all necessary activities are finished in proper sequence and on time

Which of the following is a direct responsibility of the project​ manager? A. making sure that the people assigned to the project receive the​ motivation, direction, and information needed to do their jobs B. drawing the network diagram C. performing all of the activities in the project D. calculating completion probabilities for all tasks in the project

making sure that the people assigned to the project receive the motivation, direction, and information needed to do their jobs

Which of the following is NOT true regarding PERT and​ CPM? A. Time estimates are subject to fudging by managers. B. Managers only need to closely monitor the critical path. C. PERT and CPM are useful in monitoring costs. D. PERT and CPM are useful when controlling large projects.

managers only need to closely monitor the critical path

One hundred percent inspection A. catches all of the defective parts. B. means that every part is checked to see whether or not it is defective. C. means that only good parts will be shipped to a customer. D. is practical and an excellent fit for​ world-class manufacturers.

means that every part is checked to see whether or not it is defective

The 5Ss developed by the Japanese do NOT include A. ​simplify/straighten. B. standardize. C. safety. D. ​sort/segregate.

safety

Which of the following is NOT an external failure​ cost? A. scrap B. returned goods C. costs to society D. lost goodwill

scrap

Which of the following is NOT part of project​ controlling? A. using a feedback loop to revise the project plan B. sequencing and allotting time to all project activities C. shifting resources to where they are needed most D. close monitoring of​ resources, costs,​ quality, and budgets

sequencing and allotting time to all project activities

Which of the following is NOT one of the techniques that Disney uses to try to keep visitors happy while waiting in​ line? A. makes lines appear to be constantly moving forward B. posts signs telling visitors how many minutes until they reach each ride C. serves drinks D. entertains people while they wait

serves drinks

Which of the following is NOT a production technology that enhances production and​ productivity? A. vision systems B. automatic identification systems C. service blueprinting D. process control

service blueprinting

Which of the quadrants in the service process matrix has low labor intensity and low​ customization? A. service factory B. mass service C. professional service D. service shop

service factory

What is training and empowering frontline employees to solve a problem​ immediately? A. quality circle B. employee empowerment C. courtesy D. service recovery

service recovery

For seasonal​ products, the service level should be set to equal A. overage cost​ / (overage cost minus shortage​ cost). B. overage cost​ / (overage cost​ + shortage​ cost). C. shortage cost​ / (overage cost minus shortage​ cost). D. shortage cost​ / (overage cost​ + shortage​ cost).

shortage cost / (overage cost + shortage cost)

What is a system for ordering items that have little or no value at the end of a sales​ period? A. EOQ B. production order quantity model C. ​single-period inventory model D. ROP

single-period inventory model

Which of the following is an advantage of PERT and​ CPM? A. Project activities have to be clearly​ defined, independent, and stable in their relationships. B. Useful in monitoring only schedules. C. Precedence relationships must be specified and networked together. D. Straightforward concept and not mathematically complex.

straightforward concept and not mathematically complex

The objective of inventory management is to A. decouple various parts of the production process. B. strike a balance between inventory investment and customer service. C. provide a selection of goods for anticipated customer demand. D. take advantage of quantity discounts.

strike a balance between inventory investment and customer service

Which of the following is the THIRD level in work breakdown structure​ (WBS)? A. subtasks in major tasks B. activities to be completed C. project D. major tasks in the project

subtasks in major tasks

What does Microsoft Project call an​ activity? A. task B. job C. event D. goal

task

Which of the following statements is NOT true about the​ EOQ? A. The EOQ is preferable when dependent demand exists. B. The EOQ can be used as a​ lot-sizing technique for MRP systems. C. The EOQ can be a reasonable​ lot-sizing technique when demand is relatively constant and independent. D. The EOQ is a statistical technique using​ averages, whereas the MRP procedure assumes known demand reflected in a master production schedule.

the EOQ is preferable when dependent demand exists

The project organization may be LESS helpful when A. the project cuts across organizational lines. B. the job is familiar to the existing organization. C. work tasks can be defined with a specific goal and deadline. D. the work contains complex interrelated tasks requiring specialized skills.

the job is familiar to the existing organization

Which of the following is a requirement to be able to compute expected monetary​ value? A. the probability of each state of nature is known B. each state of nature is equally likely to occur C. the probability of each decision alternative is known D. each decision alternative needs at least two states of nature

the probability of each state of nature is known

The American Society for Quality defines quality as A. the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs. B. the degree of excellence at an acceptable price and the control of variability at an acceptable cost. C. how well a product fits patterns of consumer preferences. D. even though it cannot be​ defined, you know what it is.

the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs

Which of the following is a limitation of PERT and​ CPM? A. The graphical nature of a network delays comprehension of the activity​ list's interrelationships. B. They can be used only to monitor schedules. C. There is the inherent danger of placing too much emphasis on the critical path. D. They are applicable to only a narrow variety of projects and industries.

there is the inherent danger of placing too much emphasis on the critical path

How do pharmacies implement lean operations to ensure that customers will always receive their medications upon​ demand? A. They locate no further than 10 miles away from their suppliers. B. They hold a large amount of safety stock for all of their drugs. C. They pay a premium for​ 60-minute delivery from their suppliers. D. They develop community networks as backup systems.

they develop community networks as backup systems

Which of the following allows a segment of the master schedule to be designated as​ "not to be​ rescheduled?" A. pegging B. system nervousness C. time fence D. freeze point

time fence

The operations manager has two important tools available to deal with MRP system nervousness. Those tools are A. pseudo bills and kits. B. net and gross requirements. C. time fences and pegging. D. buckets with back flush.

time fences and pegging

One use of inventory is A. to provide a hedge against inflation. B. to tightly synchronize a​ firm's production with its​ customers' demand. C. to ensure that item cost is maximized. D. to tightly synchronize production and distribution processes.

to provide a hedge against inflation

In many​ applications, human quality inspectors can be replaced effectively by A. FMS. B. vision systems. C. RFID tags. D. automated storage and retrieval systems.

vision systems


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