scm309 final
.
.
Which of the following functions is nonlinear?
4X/Y + 7Z
Facility location has _______ on the supply chain
A long-term impact
Identify which transportation mode is the best in each of the following categories: Speed, Availability, Dependability, Capability, Frequency
Air, truck, pipeline, water, pipeline
Sensitivity analyses are used to examine the effects of changes in:
All of the alternatives are correct
Which of the following issues is (are) important to consider when trying to determine the location of a firm's facilities?
All of the statements are correct
Let CM = the number of components to make and CB = the number of components to buy. If no more than 3000 components are needed then:
CM + CB <= 3000
Which of the following is a critical issue is sustainable development?
Climate change
The _______ of a Linear Programming problem define(s) its feasible region
Constraints
_______________ is the process of managing interactions with existing as well as past and potential customers. It is one of many different approaches that allow a company to manage and analyze its own interactions with its past, current, and potential customers. It's about investing time in your current customer base and prospects with the aim of retaining their custom as long as possible and increasing their spend, by delivering great customer service.
Customer Relationship Management
___________ is based on whether a product or service meets or exceeds the customer's prior expectations.
Customer Satisfaction
Which of the following customer service elements can be classified as an example of post transaction elements?
Customer complaint resolution
In terms of customer experience, the statements below are characteristics of the Perfect Order, EXCEPT:
Customer deductions
CRM system allow organizations to identify which customers have stopped purchasing products and services, so that the organization can target those former customers for future promotions and/or perhaps to investigate why they stopped purchasing in the first place. This CRM attribute is called:
Customer defection analysis
The choices that the decision maker can control in the model are called:
Decision variables
When an organization attempts to offer the right products and services to customers at the right time through the offer of individual promotions tied to specific events like birthdays and anniversaries, this is referred to as:
Event-based marketing
All of the following are recommended for designing and implementing a successful CRM program EXCEPT:
Expect employees to 'learn on the job' and adapt their way of working
A customer's lifetime value is calculated by:
Finding the NPV of a customer's projected lifetime profits for the firm
A supply chain value proposition that emphasizes Efficiency has the following characteristics, EXCEPT:
Flexible production
A firm wanting to import items duty free and then use the component for local production of a product that is then exported would most likely utilize a(n):
Foreign trade zone
The first step in the weighted-factor rating location model is to:
Identify all factors considered important to the facility location decision
As customer service levels increase, sales revenue ______________.
Increases at a decreasing rate
As customer service levels increase, cost ______________.
Increases at an increasing rate
The ______ method is a mathematical model used to evaluate locations based on proximity factors. The objective is to select a location that minimizes the total weighted volumes moving into and out of the facility
Load-distance model
Choosing to manufacture in China to sell to Chinese customers would likely involve which location decision consideration?
Proximity to markets
The use of quick response (QR Codes) to retrieve marketing information is a type of:
Relationship marketing
Which of the following is one of the most basic and important activities of CRM?
Segmenting customers
A ___________ is a set of activities that a firm operating in a specific industry performs in order to deliver a valuable product (i.e. good and/or service) for the market.
Value chain
In an integer programming problem, if it is desired to have variable X be exactly twice the value of variable Y, the constraint would be written:
X - 2Y =0
As part of a larger problem, you are trying to determine whether or not to open a plant with a capacity of 10,000 units (using binary variable Y). You also define X as the number of units (if any) produced as that plant. How will you ensure that Y will equal 1 if the plant is open?
X<=10,000 Y
As part of a larger problem, X, Y, and Z are binary variables. If we wish to add the constraint that X must be positive, and that only Y or Z, but not both, can be positive, how would the additional constraint(s) be written?
X=1, Y+Z<=1
Which of the following is NOT a property of all Linear Programming problems?
a computer program
A model containing a linear objective function and linear constraints but requiring that one or more of the decision variables take on an integer call in the final solution is called:
an integer programming problem
There are different goals for spreadsheet modeling design ________, or example, assumes that the manger should be able to retrace the steps followed to generate the different outputs form the model in order to understand and verify results
audibility
One of the service characteristics of any transportation mode is its ability to service any given pair of locations. The service dimension characteristics is formally called:
availability
Indicate which of the following statements best describes the primary reason for performing intermodal shipments:
because intermodal movements combine the cost and/or service advantages of two or more modes balancing trade-offs
Another name for a 0-1 variable is a(n) _______ variable
binary
A capital budgeting problem involving the selection of possible projects under budget constraints is solved by which of the following?
binary integer programming
A constraint with zero slack or surplus is called a:
binding constraint
The following facility location technique uses fixed and variable costs to analyze potential locations
break even model
Interconnected companies and institutions from a particular field which located in a single geographic location, are referred to is a(n):
business cluster
Variables that are not required to assume strictly integer values are referred to as _______ variables
continuous
Once a decision on locating a facility is made, it is ______ to move or shut down that facility
costly
___________ is an operational strategy where product is received in a facility, generally combined with other products going to the same destination, and then shipped at the earliest opportunity without going into long-term storage.
cross docking
As you increase shipment size, Transportation Unit Costs ($ per pound)____________:
decrease in a non-linear way
Challenges for the transportation industry include these statements, EXCEPT:
excess capacity
As customer service levels increase, requirements for warehousing space:
increase
As a product's susceptibility to loss and damage increases, its transportation cost________:
increases
One frequently used technique to finding the optimal integer solution to a problem involves rounding the relaxed Linear Programming solution. In general, this approach does not work reliably because it results in a solution that may be ______ or ______.
infeasible; suboptimal
An optimization model consist of different parts, _______ represent (s) data that is given and fixed
input parameters
In production scheduling Linear Programming problems, inventory at the end of this month is set equal to:
inventory at the end of last month + this month's production - this months sales
A Warehouse Management System monitors each picker's daily performance so that rewards and incentives can be awarded to the most productive, efficient employees. Which of the following best describes this WMS feature?
labor management
A widely used mathematical programming technique designed to help managers and decision making relative to resource allocation is called:
linear programming
Network design is evaluated along Customer Service and Cost. If the strategic priority is to reduce facility and handling costs, which one is the best choice from the typical network design options below?
manufacturer storage with direct shipping (drop-shipping)
A feasible solution to a Linear Programming problem:
must satisfy all of the problem's constraints simultaneously
An optimization mode consists of different parts, ________ represent(s) a function of the decision variables to be maximized or minimized
objective function
The primary distribution facility operation focus is:
on the movement and storage of products
Which of the following strategic foreign facilities is set up in a location with an abundance of advanced suppliers, competitors, research facilities and knowledge centers to get access to the most current information on materials, components, technologies and products?
outpost factory
All of the following are important when determining product freight costs, EXCEPT:
product aesthetics
Transportation plays a key role in every supply chain because:
products are rarely produced and consumed in the same location
A manager is responsible for determining the quantities of specialty items to order for a chain of grocery stores. This year, the manager has ordered extra cases of Valentine candy to be help at the distribution center because in years past many of the stores have run out in the week before the holiday. This is an example of which aspect of distribution operations?
protecting against uncertainty
If the addition of a constraint to a Linear Programming problem does not change the solution, the constraint is said to be:
redundant
__________ is one approach to finding the optimal integer solution to a problem. where the integrality conditions are ignored and the problem is solves as if it were a standard Linear Programming problem where all the variables are assumed to be continuous
relaxation
Network design is evaluated along Customer Service and Cost. If the strategic priority is to reduce response time to customers, which one is the best choice from the typical network design options below?
retail storage and customer pickup
When evaluating customer segments, when the profit margin is LOW and the sales volume is LOW, the managerial prescription is to __________.
review the relationship
which of the following does not represent a factor a manager might typically consider when employing Linear programming for a production scheduling?
risk management
The difference between the left-hand side and the right-hand side of a less-than-or-equal-to constraint is referred to as:
slack
Which of the following is NOT a reason for locating in a business cluster?
sophisticated retailers
Which of the following is considered a decision variable in the production mix problem of maximizing profit?
the amount of each product to produce
An integer programming (maximization) problem was first solved as a linear programming problem, and the objective function value (profit) was $253.67. The two decision variables (X,Y) in the problem had values of X-12.45 and Y- 32.75. If there is a single optimal solution, which of the following must be true for the optimal integer solution to this problem?
the objective function value must be less than $253.67
In terms of importance of warehousing to overall operations, indicate which one of the following statements answers the question: Why do companies primarily hold inventories?
to achieve transportation economies
For maximization problems, the optimal relaxed objective function values is an __________ bound on the optimal integer values. For minimization problems, the optimal relaxed objective function values is a ________ bound on the optimal integer value
upper; lower
Choosing to locate a manufacturing facility in the Tennessee Valley due to low electricity cost and plentiful energy supply involves which location decision consideration?
utility availability and cost
The key financial consideration in choosing between private and outsourced 3PL (Third-party Logistics Provider) distribution option is:
volume of product being moved
Let x1 and x2 be binary variables whose values indicates whether projects 1 & 2 are not done (0) or are done (1). Which answer below indicated that project 2 can be done only if project 1 is done?
x1 - x2 >=0
If xjj - the production of product i in period j, then to indicate that the limit on production of 3 products in period 2 is 400.
x12 + x22+ x32 <=400
