Section 2: What is LP Associate responsible for?

What is an alert signal?

A behavior, tool or technique that may lead to potential shoplifting activity

Organized retail crime (ORC)

A group of people who hit several stores as a group (i.e a gang of people who steal together)

Internal theft

Alert signals, conduct survelliance/investigations of associate dishonesty, document observations/evidence, & maintain confidentiality of sensitive information

Physical security

Conduct inspections of alarm systems, ensure safe cash transactions, conduct safety and physical security inspections

External theft

Conduct observations for alert signals, apprehend shoplifters, prevent/deter theft, document theft cases/recoveries/incidents in case management system, secure/maintain evidence, & testify in court

What conditions make shoplifters steal?

Economic need Addiction Mental illness Peer pressure Personal need

Three major causes of shrink?

External, internal, and operational

How can external theft be prevented?

Good customer service and clean and organized departments

How to support NTF?

Identification shots (face, visible tattoos), input grab and runs or related cases, NTF alert bulletin (related cases in the area for people to lookout for), internal blitzes (2+ people looking for activity), and communication (email/phone relevant info to ALL ORC operations)

Partnership

Identifying all forms of loss and motivating associates to be involved in preventing shrink

Which is worse: internal or external theft?

Internal, because the associates know the practices and comes in contact with the merchandise first

How does information security affect LP?

It can lead to card fraud, identity theft, computers and systems can be hacked

Main focus in Loss Prevention?

Preventing and controlling shrink

What are some devices or tools shoplifters use?

Scissors Knives Scissors Bags Strollers Foil-lined shopping bags

What are some audible alert signals?

Screamers Ripping Cutting packages Bags opening

Shrink

The difference between book inventory and physical inventory

What is shoplifting?

The intent of stealing goods from a store in whole or in part while pretending to be a customer

Other forms of theft that don't impact shrink?

Theft of cash, theft of time, associate/customer injuries, improper shoplifter detainments

Operational

They can create inventory shrink by: register transactions, ticketing of merchandise, poor physical inventory, merchandise transfers, and markdowns/out of stocks

What is a grab and run?

They occur when someone selects multiple pieces of merchandise and quickly runs out of the store

What are the expanded shoplift guidelines?

Ticket/container switching Dressing/Restroom apprehension Refund Fraud Shared elements

What is the national task force (NTF)?

To combat organized retail crime (ORC)

What is the largest thing ORC steal?

Trucks

What are some behavioral alert signals?

Unzipped handbags Removes protection tags Takes merchandise to secluded areas Numerous trips to the same area Enters/exits repeatedly

What are some examples of behaviors that shoplifters exhibit?

You must be able to identify the shoplifters: behaviors, devices, methods, techniques, sounds and tool