Sentry Service Standards

18

I actively listen and seek ideas

14

I actively sell the programs and amenities.

6

I am a positive thinker and embrace teamwork.

2

I am always responsive to the expressed and unexpressed wishes and needs of our guests.

12

I am committed to the Sentry Insurance code of ethics and conduct.

3

I am empowered to create a memorable and fun experiences for our guests.

8

I am proud of my professional appearance, language, and behavior.

9

I am responsible for uncompromising levels of cleanliness and creating a safe and accident-free environment.

1

I build Strong Relationships with our guests.

20

I clearly define a purpose for associates, nurture their skills and talents and inspire results

17

I engage each guest to exceed their expectations.

13

I greet each guest with a smile - whether on the phone or in person.

4

I own and immediately resolve guest problems.

16

I personalize each guest encounter by using their name when possible.

10

I personally escort guests to their intended destination, instead of pointing the way.

7

I take interest in ALL information and events.

11

I treat our guests and fellow associates with respect and dignity.

Credo part 3

Our goal is to provide our guests with experiences of exceptional quality yo create lifelong memories

Credo part 1

Sentry hospitality businesses are places when genuine care and comfort of guests is our highest mission.

Credo part 2

We pledge to provide an inviting, comfortable destination that blends the finest traditions of hospitality with authentic Midwest charm

19

I plan for each day and strategies for the future

15

I project a positive image of myself, the company, and the people with whom i work.

5

I show genuine care, not indifference.