Server 2-3 Exam

Which of the following is a great way to help ensure a smooth shift:

Work as a team to complete peak period setup

A Guest stops you and asks for honey for their biscuits. Which response best represents hospitality?

Absolutely, I'll be glad to get you some

Part of being a team player means:

All of the above

What are some universal career skills you get from working at Cracker Barrel?

All of the above

Which of the following can you do to demonstrate being a leader:

All of the above

In a conflict or difficult conversation, you should make it about the______.

Behavior

On a difficult Sunday night, a lot of food is being re-cooked because it is either overcooked or undercooked. It's really slowing the shift down and causing a lot of frustration. What is the most likely reason for these mistakes?

Cooks aren't using timers correctly

Leadership is not a position or title; it is action and ___________.

Example

Creating an experience is an example of:

Hospitality

When managing conflict, which of the following is the best example of expressing your feelings or concerns?

I feel like I'm not being listened to

If you don't know the answer to a Guest's question, you should:

Let them know you'll find out or get someone who can help them

Which of the following is a good way to help eliminate mistakes?

Repeat what the Guest says to be sure you understood them

You observe a frantic Server making multiple trips to the dining room to deliver items to different tables. You then see her going to the bread hot hold to get a plate of bread, to the coffee station to get a pot of coffee, back to the window to get some tartar sauce, and back to the beverage area to get a lemonade refill. What should you coach her on?

Saving steps

Handling a task such as bussing a table is an example of:

Service

If you're walking from the dining room into the kitchen and meet a Guest at the same time you should:

Smile, pause, and step aside to let the Guest pass by first

Which of the following is a leadership quality?

Taking ownership

Which is the best example of an immediate redirect:

Thanks for restocking, but remember that Guests come first. I noticed a Guest trying to get your attention. You should stop and help then finish a task. Can I count on you to help the Guest first next time?

Which of the following best describes a leader:

They are a role-model for standards and help teach and coach others

Which is the best example of one-minute praise:

Way to go getting that food out quickly and noticing refills! The Guests really appreciated it!

Which of the following best represents hospitality?

You smile, say good morning, and hold open the door for Guests as you're leaving