SHRM Learning System Practice Exam
As part of the strategic planning process, a manufacturing organization outlines plans to expand its product line over a five-year period. To support the organization's strategic planning process, what type of plan should the training department use to present product knowledge training to customer service agents? Answers Strategic Internal Tactical Actionable
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What is most useful for attracting high-fit managerial or executive candidates when using e-recruiting? Answers A simple, universal interface that allows the candidate to see all listings at once without filters Information about the company culture, including a realistic job preview The top salary and benefits package for each position Statistical information about the proportion of candidates who are successful on the job
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Which is a measure of internal processes in the balanced scorecard framework? Answers Utilization of capital Operational effectiveness Profit and loss Employee capabilities
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Which is an effective method for preventing salary compression? Answers Limit salary increases for employees at the top of salary ranges. Develop annual budgets and policies that limit annual salary increases. Develop large recruiting pools. Encourage promotions from within the company.
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Which of the following is the primary goal of HR analytics in organizations? Answers Track HR policies and procedures. Measure the impact of HR on organizational outcomes. Identify under performing functions. Improve human capital decisions.
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