Skip to main content Learning Activity #3 Ch 13

Dominique focuses on rewarding her entire team's performance rather than individual team members' performance.

Collaboration

Selena holds a 15-minute informal chat session at the end of each team meeting where all team members are expected to express the things that are bothering them, issues they are having with team members, etc.

Effective team processes

Oscar gives team members the freedom to make important decisions on matters such as team deadlines and resource allocation.

Motivation through mutual accountability and interdependence

For his first team meeting, Graham bakes and decorates a beautiful batch of holiday cookies for his teammates. His boss pulls him aside before the meeting starts and tells him that he should think about how this will be perceived; others might think he has too much time on his hands and doesn't spend enough time on his work.

Norms: unwritten rules for team members

Carter meets individually with each of his team members every quarter to review their performance and progress toward their objectives.

Performance goals and feedback

Ki is careful not to put certain personalities on the same team. For example, Lauryl and Hamad are both extremely solutions-focused and have little tolerance for pleasantries, chit-chat, or other activities that help group members bond. Ki usually doesn't assign them to the same project teams.

Roles: how team members are expected to behave

Javier hires team members that represent the wide array of diversity in his company's customer base.

Team composition

As a team manager, Leia makes a point to avoid speaking unkindly of team members to other team members, and she always sticks up for team members who are being treated unfairly.

Trust