Smart Book management 1

Arranging tasks, people, and other resources to accomplish the work is known as the _____ function of management.

organizing

Mintzberg characterized managers' interaction with people both inside and outside their work units as their _____ roles.

interpersonal

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

verbal; written

Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called _______.

middle managers

The managerial function of controlling is defined as

monitoring performance, comparing it with goals, and taking corrective action as needed.

The function of leading in management is defined as

motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals.

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

Top managers' responsibilities include

paying close attention to the organization's external environment. devising strategies for dealing with long-run opportunities and problems. being alert for long-run problems and opportunities.

As a result of the "interrupt-driven day," a major challenge managers face is ______.

time and task management

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

Which of these employees is demonstrating a proactive learning orientation?

Millicent is taking a computer coding class so she can apply for a new role at work.

A ______ organization's purpose is to make money by offering products or services.

for-profit

Managers who are responsible for just one organizational activity are known as ______ managers.

functional

A for-profit organization is one that is formed for the purpose of

making money by offering products or services.

The pursuit of organizational goals efficiently and effectively by integrating the work of people through planning, organizing, leading, and controlling the organization's resources is the definition of _____.

management

A _____ is an experienced person who provides guidance to someone new to the workplace.

mentor

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

The organizing function of management is characterized by

arranging tasks, people, and other resources to accomplish the work.

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

According to Mintzberg, what are the informational roles of a manager?

Disseminator Spokesperson Monitor

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

Ability to take risks

A learned predisposition toward a given object is called a(n) _____.

attitude

Which of these are considered rewards of practicing management?

Building a catalog of successful products or services Becoming a mentor and helping others Experiencing a feeling of accomplishment along with your employees Magnifying your range and stretching your abilities

According to Mintzberg, what are two of the decision-making roles of a manager?

Entrepreneur Negotiator

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False

Which managerial roles were identified by Mintzberg as interpersonal roles?

Leader Figurehead Liaison

According to Mintzberg's findings, which statement regarding a manager's communication is true?

Managers rely more on spoken communication, such as telephone calls and meetings, than on written communication.

Which of the following are management activities? (Select all that apply.)

Pursing organizational goals, Controlling the organization's resources, Integrating the work of people

Which of the following statements is true about the financial rewards of being a manager?

Some middle-level managers make more than $100,000 a year.

What are two potential rewards of being an exceptional manager? (Select 2 answer choices)

The ability to earn more than most workers, Fringe benefits, such as a large office or stock options

What are primary skills that companies seek in top managers? (Select all that apply.)

The ability to motivate and engage others A high level of energy The ability to communicate

What did Mintzberg observe about work behavior in the managers he studied?

They almost always devoted lunchtime to meetings. Some worked up to 90 hours a week.

True or false: Taking ownership of a work project is an example of an attitude.

True

Managers need conceptual skills, which are defined as the

ability to think analytically, to visualize an organization as a whole, and to understand how the parts work together.

Managers need human skills, which are defined as the

ability to work well in cooperation with other people to get things done.

According to Mintzberg, ______ of the tasks completed by managers take less than 9 minutes.

about half

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed ___.

career readiness

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _____ skills.

conceptual

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

Middle managers are said to have "high-touch" jobs because they _____.

deal directly with people

As part of their _______ roles, managers are expected to evaluate alternatives and make choices to solve problems or take advantage of opportunities.

decisional

Employees who have the ability to work well with others to get things done are said to have _____ skills.

human

When managers receive and communicate information with others inside and outside the organization, they are performing _____ roles.

informational

Managers need technical skills, which are defined as the

job-specific knowledge necessary to perform well in a specialized field.

Functional managers are responsible for

just one organizational activity.

In the interview, Henri was asked if he was familiar with coding, to which he replied, "Yes, I am. I have taken three coding classes during my studies at Iowa State University." The interviewer was asking about which aspect of career readiness?

knowledge

When Corinne asked why she didn't get the job, the manager replied, "I needed someone who understood basic accounting practices and you do not." Which aspect of career readiness for this job did the manager feel Corinne was lacking?

knowledge

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

The four management functions are

planning, organizing, leading, controlling

Career readiness is defined as the extent to which you

possess the knowledge, skills, and attributes desired by employers.

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.

proactive

Geoff is a sales representative for a magazine distribution company. His sales have been down the past two months but he has analyzed his customer base and come up with a new approach for making sales. He is hopeful that he will be more successful this month. Geoff is demonstrating _____.

resilience

The ability of an employee to bounce back from adversity and sustain her or himself when faced with a challenge is called _____.

resilience

The planning function of management is characterized by

setting goals and deciding how to achieve them.

The types of job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical