SmartBook Ch. 1-2

Ch. 1: The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills. A.) conceptual B.) soft C.) decisional D.) technical

A.) Conceptual

Ch. 1: What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon? A.) ability to take risks B.) eager to please C.) desire to learn D.) frustration with current situation

A.) ability to take risks

Ch. 1: Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals? A.) Organizing B.) Planning C.) Leading D.) Controlling

B.) Planning

Ch. 1: What are two potential rewards of being an exceptional manager? A.) A guarantee of employment in one's chosen field B.) The ability to earn more than most workers C.) Fringe benefits, such as a large office or stock options D.) The ability to make decisions without being questioned

B.) The ability to earn more than most workers C.) Fringe benefits, such as a large office or stock options

2: A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager. A.) Z B.) X C.) Y

B.) X Theory X represents a pessimistic, negative view of workers. In this view, workers are considered to be irresponsible, resistant to change, lack ambition, hate work, and want to be led rather than to lead.

Ch 1: True or False: Taking ownership of a work project is an example of an attitude.

True

Ch. 1: In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______. efficiency quantity effectiveness warehousing

efficiency

2: Fill in the blank: Shared value and ____________________ development consider environmental and social effects of business as well as profit.

sustainable

Ch. 1: According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum. A.) 50 B.) 40 C.) 70 D.) 30

A.) 50

Ch. 1: Select all that apply: Which primary skills do companies seek in top managers? A.) A high level of energy B.) Eagerness to please others C.) The ability to communicate D.) The ability to motivate and engage others

A.) A high level of energy C.) The ability to communicate D.) The ability to motivate and engage others

2: Select all that apply: Operations management does which of the following? A.) Assists managers with decisions regarding how to achieve the highest quality goods and services B.) Fails to account for inventory management considerations C.) Plays an important role in managing the supply chain D.) Governs managers' decisions about how to increase productivity and efficiency

A.) Assists managers with decisions regarding how to achieve the highest quality goods and services C.) Plays an important role in managing the supply chain D.) Governs managers' decisions about how to increase productivity and efficiency

Ch. 1: The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? A.) Controlling B.) Planning C.) Leading D.) Organizing

A.) Controlling Controlling is monitoring performance, comparing it with goals, and taking corrective action as needed

2: Select all that apply: What four disciplines are included in the behavioral science approach to management? A.) Economics B.) Physics C.) Sociology D.) Psychology E.) Anthropology F.) Accounting

A.) Economics C.) Sociology D.) Psychology E.) Anthropology

2: ____ management encourages managers to make facts and logic the foundation of their approach to decision-making. A.) Evidence-based B.) Behavioral C.) Complexity D.) Operations

A.) Evidence-based

2: What are primary concerns of shared value and sustainable development? A.) Global equilibrium B.) Environmental effects C.) Social impacts D.) Short-term profits

A.) Global equilibrium B.) Environmental effects C.) Social impacts

2: Select all that apply: In which ways did Munsterberg suggest that psychologists could contribute to industry? A.) Identify the people who are best suited for a job. B.) Recognize the physical motions employees use to complete a task. C.) Recognize the psychological conditions necessary for employees to do their best work. D.) Identify the ways people emotionally connect to products and services. E.) Identify ways managers can encourage employees to take desired actions.

A.) Identify the people who are best suited for a job. C.) Recognize the psychological conditions necessary for employees to do their best work. E.) Identify ways managers can encourage employees to take desired actions.

2: Which statement regarding a closed system is accurate? A.) It has little interaction with its environment. B.) It emphasizes that a manager's style is based on his or her surroundings. C.) It receives significant feedback from outside sources. D.) It is focused on profitability.

A.) It has little interaction with its environment.

2: Select all that apply: What are issues with the classical viewpoint? A.) It is overly mechanistic. B.) It views humans as cogs in a machine. C.) It is especially behavioral. D.) It fails to account for the importance of human needs. E.) It is too difficult to use and has fallen out of favor in modern times.

A.) It is overly mechanistic. B.) It views humans as cogs in a machine. D.) It fails to account for the importance of human needs.

Ch. 1: Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to? A.) Job-specific knowledge for the position in retailing B.) Contacts with suppliers and customers in retailing C.) A college degree in management D.) Any work experience in retailing

A.) Job-specific knowledge for the position in retailing Technical skills are skills that consist of the job-specific knowledge needed to perform well in a specialized field

Ch. 1: In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech? A.) Leading B.) Planning C.) Controlling D.) Organizing

A.) Leading

2: Select all that apply: Which management perspectives typically consider an organization to be a closed system? A.) Management science perspective B.) Contingency viewpoint C.) Human relations movement D.) Classical management viewpoint

A.) Management science perspective D.) Classical management viewpoint

Ch. 1: Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? A.) Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals B.) Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming C.) Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person D.) Harrison, who awards a $75 bonus to any employee who brings in a new customer

A.) Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals Planning involves setting goals and deciding how to achieve them.

2: Select all that apply: What are the branches of quantitative management? A.) Operations management B.) Administrative management C.) Behavioral science D.) Evidence-based management

A.) Operations management D.) Evidence-based management

Ch. 1: Select all that apply: Which of the following are keys to managing your career readiness successfully? A.) Personal reflection, motivation, commitment, and experimentation B.) Earning an advanced business degree C.) Taking responsibility over managing your career D.) Following a process

A.) Personal reflection, motivation, commitment, and experimentation C.) Taking responsibility over managing your career D.) Following a process

2: Select all that apply: Maslow's hierarchy of human needs proposes that people are motivated by which needs? A.) Self-actualization B.) Physiological C.) Faith D.) Esteem E.) Safety F.) Love G.) Joy

A.) Self-actualization B.) Physiological D.) Esteem E.) Safety F.) Love

2: Select all that apply: What are the contemporary approaches to management? A.) Shared value and sustainable development B.) Learning organizations C.) High-performance practices D.) Evidence-based management E.) Scientific management

A.) Shared value and sustainable development B.) Learning organizations C.) High-performance practices

2: Select all that apply: Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? A.) Without customers, businesses wouldn't exist. B.) Production costs are a component of sales. C.) Employees should be treated as assets. D.) Charismatic leaders are more important than management practices. E.) A corporation can be thought of as a human community.

A.) Without customers, businesses wouldn't exist. C.) Employees should be treated as assets. E.) A corporation can be thought of as a human community.

Ch. 1: A learned predisposition toward a given object is called a(n) _____. A.) attitude B.) obligation C.) motive D.) value

A.) attitude

2: Select all that apply: What should an individual consider learning about a company before going to a job interview? A.) company mission and vision statements B.) company's core values and culture C.) budgeting allocations per product or service D.) inventory management protocols

A.) company mission and vision statements B.) company's core values and culture

Ch. 1: Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______. A.) e-commerce B.) telecommuting C.) artificial intelligence D.) Big Data

A.) e-commerce

2: Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____. A.) feedback B.) the transformation process C.) inputs D.) outputs

A.) feedback

2: In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs. A.) feedback B.) Theory X C.) contingency data D.) quality assurance

A.) feedback

2: When Mary Parker Follett referred to the use of "communities" within an organization, she meant that ______. A.) managers and subordinates should work together to solve issues B.) employees should produce at a maximum rate in order to grow the community C.) managers should retain authority over subordinates D.) companies should take into consideration the community in which they operate when making environmental choices

A.) managers and subordinates should work together to solve issues

Ch. 1: What term is defined as the sense of belonging to and serving something that you believe is bigger than the self? A.) meaningfulness B.) mindfullness C.) ambiguity D.) duplicity

A.) meaningfulness

Ch. 1: The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect. A.) multiplier B.) efficiency C.) competitive D.) value

A.) multiplier

2: Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields. A.) necessities B.) considerations C.) foundations D.) fundamentals

A.) necessities

2: Systems that have continual interaction with their environment are known as _____ systems. A.) open B.) closed

A.) open

Ch. 1: In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision? A.) organizing B.) planning C.) leading D.) controlling

A.) organizing Organizing is defined as arranging tasks, people, and other resources to accomplish the work

2: Evidence-based management focuses on bringing _____ to the decision process. A.) rationality B.) assurance C.) systems D.) control

A.) rationality

2: What are two types of outputs according to the systems viewpoint? A.) Labor B.) Finished products C.) Raw materials D.) Employee satisfaction

B.) Finished products D.) Employee satisfaction

2: Select all that apply: Which individuals helped pioneer administrative management theory? A.) Frederick Taylor B.) Henri Fayol C.) Frank Gilbreth D.) Charles Clinton Spaulding E.) Lillian Gilbreth F.) Max Weber

B.) Henri Fayol D.) Charles Clinton Spaulding F.) Max Weber

2: Select all that apply: Which of the following statements are true about the classical perspective of management? A.) It focused on employee job satisfaction and engagement. B.) It assumed that people were rational. C.) It emphasized finding ways to manage work more efficiently. D.) It had two branches - scientific and administrative.

B.) It assumed that people were rational. C.) It emphasized finding ways to manage work more efficiently. D.) It had two branches - scientific and administrative.

Ch. 1: Select all that apply: Which managerial roles were identified by Mintzberg as interpersonal roles? A.) Spokesperson B.) Liason C.) Disseminator D.) Leader E.) Figurehead

B.) Liaison D.) Leader E.) Figurehead

Ch. 1: Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work? A.) Controlling B.) Organizing C.) Leading D.) Planning

B.) Organizing

2: If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager. A.) X B.) Y C.) Z

B.) Y Theory Y represents a human relations outlook- an optimistic, positive view of workers as capable of accepting responsibility, having self-direction and self-control, and being imaginative and creative.

2: Select all that apply: Which of the following are accurate regarding the importance of learning about a company's mission and vision statements before a job interview? A.) The company uses these statements to discourage applicants with liberal values. B.) You will be a better fit for a company if you support their mission and vision statements. C.) These statements tell you why the company exists. D.) These statements tell you what the company wants to achieve over time.

B.) You will be a better fit for a company if you support their mission and vision statements. C.) These statements tell you why the company exists. D.) These statements tell you what the company wants to achieve over time.

Ch. 1: Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______. A.) efficiency B.) globalization C.) innovation D.) quality

B.) globalization

2: In order to follow Mary Parker Follett's concept of integration, a company should ______. A.) provide a clear division of labor to support individual management decisions B.) hold meetings between managers and workers to solve problems in a mutually beneficial way C.) study the individual talents of workers to find the best person suited to do the job D.) reduce costs and eliminate unnecessary labor by grouping efficiencies within the company together

B.) hold meetings between managers and workers to solve problems in a mutually beneficial way

2: Scientific management is the study of work methods to improve the productivity of _____. A.) the supply chain B.) individual workers C.) external vendors D.) accounting practices

B.) individual workers

2: The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management. A.) data B.) quantitative C.) qualitative D.) scientific

B.) quantitative

2: Administrative management is concerned with managing: A.) individual workers B.) the total organization. C.) company assets. D.) external vendors.

B.) the total organization.

Ch. 1: Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers. A.) first-line B.) top C.) middle D.) nonsupervisory

B.) top Top managers make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it.

Ch. 1: Which of the following defines an organization? A.) Two or more people who share interests, hobbies, or collective goals B.) A large number of people gathered together C.) A group of people who work together to achieve some specific purpose D.) A group formed by people who are seeking friendship or common interests

C.) A group of people who work together to achieve some specific purpose

Ch. 1: The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed. A.) Organizing B.) Leading C.) Controlling D.) Planning

C.) Controlling

Ch. 1: Which of the following can provide a user with instant access to a vast quantity of computer files related to a single topic? A.) Firewall B.) Social media C.) Database D.) E-commerce

C.) Database

2: Select all that apply: Identify the two theorists who contributed the most to the human relations movement. A.) Follett B.) Mayo C.) Maslow D.) McGregor

C.) Maslow D.) McGregor

2: Select all that apply: A learning organization: A.) focuses on creating more efficient processes to manage labor costs B.) is likely to have a bureaucratic structure C.) actively creates, acquires, and transfers knowledge within itself D.) is able to modify its behavior to reflect new knowledge

C.) actively creates, acquires, and transfers knowledge within itself D.) is able to modify its behavior to reflect new knowledge

Ch. 1: The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____. A.) mindfulness B.) meaningfulness C.) career readiness D.) technical skills

C.) career readiness

Ch. 1: At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____. A.) moderation B.) plurality C.) diversity D.) proficiency

C.) diversity

Ch. 1: A ______ organization's purpose is to make money by offering products or services. A.) nonprofit B.) mutual-benefit C.) for-profit D.) nongovernmental

C.) for-profit

2: According to the systems perspective, transformational processes are responsible for turning A.) outputs into feedback. B.) outputs into inputs. C.) inputs into outputs. D.) feedback into outputs.

C.) inputs into outputs.

2: In terms of the systems viewpoint, profits and losses are types of _______. A.) feedback B.) subsystems C.) outputs D.) inputs

C.) outputs

Ch. 1: The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work. A.) feedback B.) goals C.) people D.) jobs

C.) people

2: An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____. A.) complexity B.) profitability C.) synergy D.) contingency

C.) synergy

Ch. 1: Which employee is the best example of a functional manager? A.) Mallory, who became the CEO after working for the company for 12 years. B.) Rachel, who is a supervisor and is responsible for the activities of three employees at the company. c.) Miguel, who is responsible for the company's warehouse, production, and product source lines. D.) Brett, who is the manager of the company's accounting department.

D.) Brett, who is the manager of the company's accounting department. A functional manager is responsible for just one organizational activity.

2: What is the focus of PRME? A.) Stock sales B.) Market development C.) Global distribution D.) Business education

D.) Business education

2: Renata is using the systems perspective to analyze her company. Which of the following should be included in her input analysis? A.) Employee satisfaction B.) Management capabilities C.) Feedback D.) Equipment

D.) Equipment

2: Select all that apply: According to the systems viewpoint, what are three types of inputs? A.) Technology B.) Profit C.) Feedback D.) Equipment E.) Money F.) People

D.) Equipment E.) Money F.) People

Ch. 1: Which of these employees is demonstrating a proactive learning orientation? A.) Grigor often takes the lead in volunteer opportunities at the office. B.) Rosa has worked in her department for 12 years and often acts as a mentor for new hires. C.) Charlie is interested in applying for the management position at work and feels he has enough skills for the job. D.) Millicent is taking a computer coding class at the community college so she can apply for a new role at work.

D.) Millicent is taking a computer coding class at the community college so she can apply for a new role at work.

Ch. 1: Which of the following statements is true about managerial compensation? A.) Lower-level managers typically make between $50,000 and $135,000 a year. B.) The problems outweigh the benefits. C.) Few managers make more than the minimum wage. D.) Some middle-level managers make more than $100,000 a year.

D.) Some middle-level managers make more than $100,000 a year.

Ch. 1: When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______. A.) efficiency B.) innovation C.) response D.) advantage

D.) advantage

2: According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation. A.) classical B.) humanistic C.) behavioral D.) contingency

D.) contingency

Ch. 1: Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing? A.) sustainable B.) efficient C.) effective D.) ethical

D.) ethical

Ch. 1: Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a A.) team leader. B.) board member. C.) general manager. D.) functional manager.

D.) functional manager

Ch. 1: Meaningfulness is associated with _____ rather than _____. A.) managing; serving B.) serving; managing C.) taking; giving D.) giving; taking

D.) giving; taking

2: A system is a set of _____ parts that operate together to achieve a common purpose. A.) organizational B.) independent C.) environmental D.) interrelated

D.) interrelated

Ch. 1: Employees who have the ability to work well with others to get things done are said to have _____ skills. A.) knowledge B.) coding C.) technical D.) soft

D.) soft Human skills are skills that consist of the ability to work well in cooperation with other people to get things done. Often, these are thought of as soft skills. Soft skills are interpersonal "people" skills needed for success at all levels.

Ch. 1: Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______. A.) competition B.) the profit motive C.) capitalism D.) sustainability

D.) sustainability

2: The behavioral management viewpoint emphasized A.) impersonality in relationships between workers B.) processes that would make work as efficient as possible C.) administrative hierarchies that allowed for maximum worker control D.) the importance of understanding human behavior and motivating employees to achieve

D.) the importance of understanding human behavior and motivating employees to achieve

Ch. 1: For which level of management are conceptual skills particularly important? A.) middle managers B.) first-line managers C.) team leaders D.) top managers

D.) top managers Conceptual skills are particularly important for top managers who must deal with problems that are ambiguous but could have far-reaching consequences.