Snow System Admin Cert Exam 01

What of the following roles cannot be delegated? Select 2 Answers from the below options. 1) admin 2) itil 3) role_delegator 4) user_admin

Answer: a) admin b) role_delegator Explanation By default, the following roles cannot be delegated: admin, public, nobody and role_delegator (a user with the role_delegator role cannot delegate this role to other group members).

The CMDB is the authoritative source of what information? Select 3 Answers from the below options. 1) Support group 2) Contact 3) Contents of all server and application configuration files 4) Owner 5) Server log files

Answer: a) Support group b) Contact c) Owner Explanation The CMDB is the authoritative source of some information, including Support group, Contact and Owner. The CMDB is not the authoritative source of all information, such as Contents of all server and application configuration files and server log files.

What is created when an order is placed for a catalogue item? Select 3 Answers from the below options. 1) One or more Service Catalog Task (SCTASK) records 2) A Variable Set 3) A Requested Item (RITM) record 4) A Request (REQ) record 5) A Variable

Answer: a) One or more Service Catalog Task (SCTASK) records b) A Requested Item (RITM) record c) A Request (REQ) record Explanation A Request (REQ) record, a Requested Item (RITM) record and one or more Service Catalog Task (SCTASK) records are created when an order is placed for a catalogue item.

Which icon should you double-click to expand and collapse the list of all Applications and Modules? 1) Funnel 2) Clock 3) Star 4) Application 5) Pencil

Answer: Application Explanation You can collapse or expand the information in the application navigator to display only what you want to see. You can double-click the Application icon to expand and collapse the list of all Applications and Modules.

You have a requirement to create a set of filter conditions on the Incidents list to show the records that satisfy the following conditions: * Incidents where the state is Resolved or Closed; * Incidents where the Assignment Group is one of your groups. After clicking the Funnel icon and defining the first condition, what steps should you take? 1) Click AND button; define the second condition; press the Save button. 2) This requirement cannot be achieved by the list filters, and it requires advanced reporting. 3) Click AND button; define the second condition; click Run. 4) Select Assignment group on the Search box on the top bar; press enter. 5) Click Run; overwrite the first condition with the second condition; press enter. 6) Click OR button; define the second condition; press Run.

Answer: Click AND button; define the second condition; click Run. Explanation A filter restricts what records appear in a list by providing a set of conditions each record must meet to be included in the list. A condition consists of the following parts: o Field: Each field contains data from a particular column in the table. Selecting a reference field enables you to dot-walk to data from other tables. o Operator: Each field type has its own set of valid operators. The operator determines if a value is needed. o Value: Each field has its own set of valid values determined by the field type. Reference fields have access to auto-complete, and choice lists provide a list of options. o Grouping: Each condition line is grouped with either an AND or OR connector. The filter requires all condition lines linked with an AND connector to be met. The filter separately evaluates each condition line linked with an OR connector. After clicking the Funnel icon in the above scenario, you should define the first condition, click the AND button, then define the second condition, and finally click Run.

What actions can you do with Flow Designer? Select 3 Answers from the below options. 1) Duplicate an action or subflow within a flow. 2) Look up and delete multiple existing records as a single action. 3) Test a flow, subflow, or action in the background. 4) Define when the flow is performed.

Answer: a) Duplicate an action or subflow within a flow. b) Look up and delete multiple existing records as a single action. c) Test a flow, subflow, or action in the background. Explanation With Flow Designer, you can look up and delete multiple existing records as a single action, duplicate an action or subflow within a flow and test a flow, subflow, or action in the background. 'Delete Multiple Records step' allows you to look up and delete multiple existing records as a single action. Using this action removes the need to separately look up a list of records and then delete the list with For Each flow logic. Use the 'Run test in background' option to test a flow, subflow, or action asynchronously in the background. Testing a flow bypasses the flow trigger conditions to run it with sample data, which you provide—for example, testing a flow with a record 'Created' trigger causes the system to act as if the selected record was created. Please note that with Flow Designer, you cannot define when the flow is performed.

Which of the following are the different ways an end-user can leave feedback about an article? Select 3 Answers from the below options. 1) Give a 1-5 star rating. 2) Leave a comment on the article. 3) Mark the article as helpful or not helpful. 4) Fill out an article quality index checklist. 5) Fill out the knowledge quality survey.

Answer: a) Give a 1-5 star rating. b) Leave a comment on the article. c) Mark the article as helpful or not helpful Explanation An end-user can leave feedback about an article by giving a 1-5 star, marking the article as helpful or not helpful and leaving a comment on it. Here are the UI components and their description: Helpful?: Provide feedback on an article by marking it as helpful or not. View a percentage value of how many other users found the article helpful. Rate this article: Rate a knowledge article. Click here to comment to this article: Add a comment to an article.

What are the different Schema relationship types that are supported for tables? Select 4 Answers from the below options. 1) Referenced by 2) Extended by 3) Depending 4) Extending 5) Depended by 6) Referencing

Answer: a) Referenced by b) Extended by c) Extending d) Referencing Explanation The 4 different Schema relationship types supported for tables are: Referenced by, Referencing, Extended by and Extending.

Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options. 1) Require script to develop Can be contained in a spoke 2) Represent reusable operations for use across multiple flows 3) Provide the ability to build your own custom actions 4) Define when the flow is performed

Answer: a) Require script to develop Can be contained in a spoke b) Represent reusable operations for use across multiple flows c) Provide the ability to build your own custom actions Explanation Flows consist of a trigger and a sequence of actions. Flow Designer actions represent reusable operations for use across multiple flows, can be contained in a spoke and provide the ability to build your own custom actions. The trigger specifies the conditions that start running the flow. When the trigger conditions are met, the system starts running the flow. The trigger specifies the conditions that start running the flow. When the trigger conditions are met, the system starts running the flow. Flow Designer does not require a script to develop.

Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options. 1) SMS 2) Virtual Agent 3) Meeting Invitation 4) Email 5) Workplace Chat

Answer: a) SMS b) Meeting Invitation c) Email Explanation Notifications on the Now Platform occur through emails, SMS and meeting invitations. You can select the type of notification you are creating: EMAIL or Meeting Invitation. An email notification can also be sent as an SMS notification if the recipient has subscribed to the notification on an SMS channel. The system uses the subject line of the email notification and converts it to an SMS message.

What are the two options to define the fulfilment process for a service catalogue item? Select 2 Answers from the below options. 1) Workflow 2) Roadmap 3) Flow 4) Plan

Answer: a) Workflow b) Flow Explanation Flow and Workflow are the two options to define the fulfilment process for a service catalogue item.

What are the four access control rules that the system creates by default when a custom table is created? Select 4 Answers from the below options. 1) Update 2) Write 3) Access 4) Create 5) Read 6) Delete

Answer: a) Write b) Create c) Read d) Delete Explanation When a custom table is created, the system creates four access control rules by default: create, delete, read, write.

How can you access the local flow variables in the Flow Designer? 1) As data pills in the Data panel 2) As separate tabs on the Home page 3) As help cards in the Help panel 4) As new icons in the Flow Properties

Answer: As data pills in the Data panel Explanation You can create variables, similar to Workflow scratchpad variables, that you can use and modify directly in your flow. You can access local flow variables as data pills directly in the Data panel. You can create variables with the Flow Variables option on the More Actions menu. You can create several variables at a time by choosing a name and data type for each one. Flow variables appear as data pills in the Flow Variables section of the Data panel.

What variable type should be used to allow uploading an attachment from a question in a catalogue item? 1) HTML 2) URL 3) Attachment 4) Reference

Answer: Attachment Explanation When submitting a catalogue item request, you can upload an attachment for a question of the item defined as a variable with the Attachment type. After you upload the attachment, you can also download, update, and delete it. Even when fulfilling the request, you can download, update, and delete the attachment in a requested item or catalogue task. You can specify restrictions for file size and extensions using the max_file_size and allowed_extensions variable attributes.

Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried? 1) Business Rule 2) UI Policy 3) Data Policy 4) Client Script

Answer: Business Rule Explanation A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted or when a table is queried. Use business rules to accomplish tasks like automatically changing values in form fields when certain conditions are met or to create events for email notifications and script actions.

(Rome) How can you measure and track article views, page views, and searches performed by unauthenticated users? 1) By removing the user criteria for the knowledge articles 2) By retiring the articles accessed by unauthenticated users 3) By collecting knowledge usage metrics 4) By reporting on the number of published articles

Answer: By collecting knowledge usage metrics Explanation You can capture metrics such as article views, page views, and portal searches to track aggregated knowledge usage by users. You can set the duration over which the metrics are aggregated, which by default is 60 minutes. You can monitor the knowledge usage metrics to improve the overall effectiveness of the knowledge usage across the portals.

What is Configuration Item (CI)? 1) Information that further describes a CI such as a name, serial number, or operating system 2) A database used to store configuration records throughout their lifecycle 3) Components of an infrastructure required to deliver a product or service 4) A set of tools and databases that are used to manage an organizations configuration data

Answer: Components of an infrastructure required to deliver a product or service Explanation Configuration Items (CIs) are the components of an infrastructure required to deliver a product or service.

What CMDB table stores the basic attributes of all the configuration items? 1) Configuration File [cmdb_ci_config_file] 2) CI Relationship [cmdb_rel_ci] 3) Base Configuration Item [cmdb] 4) Configuration Item [cmdb_ci]

Answer: Configuration Item [cmdb_ci] Explanation Configuration Item [cmdb_ci] table stores the basic attributes of all the configuration items. Base Configuration Item [cmdb] is the base CMDB table for non-IT CIs. CI Relationship [cmdb_rel_ci] contains CI relationship data. Configuration File [cmdb_ci_config_file] is one of the CI types.

Under which Report Designer tab can you define the report grouping? 1) Data 2) Type 3) Style 4) Configure

Answer: Configure Explanation You can define the report grouping under the Configure tab. You can choose colours, title and chart properties under the Style tab. You can select the visualisation format under the Type tab. You can enter a Report name, Source type, table, or data source under the Data tab.

(Rome) How do you verify that CMDB is still operational after upgrades and deployments of new applications or integrations if you have a customized CMDB? 1) Customize the out-of-the-box quick start tests. 2) Override the quick start tests through scripting. 3) Copy and configure the quick start tests. 4) Use the CMDB Health quick starter. 5) Out-of-the-box quick start tests can also verify the customizations.

Answer: Copy and configure the quick start tests. Explanation After upgrades and deployments of new applications or integrations, run quick start tests to verify that CMDB still works. If you have customized CMDB, copy the quick start tests and configure them for your customizations. Configuration Management Database (CMDB) quick start tests require activating the Configuration Management (CMDB) plugin (com.snc.cmdb) and the CMDB - ATF Tests plugin (com.snc.cmdb.atf).

What do each record and each field correspond to in a table? 1) Each record and field corresponds to a row in a table. 2) Each record corresponds to a row in a table and each field to a column on that table. 3) Each record and field corresponds to a column in a table. 4) Each record corresponds to a column in a table and each field to a row on that table.

Answer: Each record corresponds to a row in a table and each field to a column on that table. Explanation Each record corresponds to a row on a table. Each field on a record corresponds to a column on that table. Applications use tables and records to manage data and processes, such as Incident, Problem, and CMDB.

What ServiceNow component would you use to see which Applications and Modules contain the word 'Task'? 1) Content frame 2) Filter Navigator 3) Global search 4) Help Sidebar 5) Favorites

Answer: Filter Navigator Explanation The application navigator, or left navigation bar, provides access to all applications and the modules they contain, enabling users to find information and services quickly. You would use the 'Filter Navigator' on the application navigator to see which Applications and Modules contain a keyword such as 'Service'.

Which menu provides options related to viewing, configuring, creating favorites and saving form data? 1) Form Layout Menu 2)Form Personalization Menu 3) Form Column Menu 4) Form Context Menu

Answer: Form Context Menu Explanation The Form Context Menu provides options related to viewing configuring, creating favorites and saving form data. The form context menu provides controls based on the table and user access rights. Administrators can customize some of the options available on a context menu using UI actions. Access the form context menu by clicking an icon beside the form title or by right-clicking the form header.

What Visual Task Board type automatically updates the tasks when the respective cards are edited or change lanes? 1) Guided 2) Freeform 3) Flexible 4) List

Answer: Guided Explanation Guided boards can be created from a list and use the values of a specified field (e.g. State) as lanes. Tasks in the list are updated when cards are edited or change lanes on the Visual Task Board. Flexible boards are also created from a list, but lane changes do not update underlying task data. Freeform boards can act as your personal organizer to manage individual tasks of any kind. Lane changes do not update underlying task data. 'List' is not a Visual Task Board type.

Which ServiceNow feature can be used to begin the creation of an application? 1) Guided Application Creator 2) IntegrationHub 3) System Dictionary 4) Configuration Management Database (CMDB)

Answer: Guided Application Creator Explanation The Guided Application Creator can be used to begin the creation of an application. Guided Application Creator is the new way to set up applications on the Now Platform. You can set up an application and use it right away. A developer can add more functions later. Setting up an application in the Guided Application Creator involves: * Creating an application record * Defining user roles * Designating data tables * Designing the application for different user experiences You can also use Guided Application Creator to create an application record and then configure it in Studio later.

What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST? 1) Third-Party Import Maps 2) Workflow 3) IntegrationHub 4) REST API Explorer

Answer: IntegrationHub Explanation Use IntegrationHub to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST. Use custom actions to delegate Flow Designer processes to a MID Server in your network. For example, actions that use the PowerShell step or REST step.

Which application provides a centralized location for creating, categorizing, viewing, and governing information related to the flow of work through ServiceNow? 1) Knowledge Management 2) Data Separation 3) Performance Analytics 4) Configuration Management

Answer: Knowledge Management Explanation Knowledge management provides a centralised location for creating, categorising, viewing, and governing information related to the flow of work through ServiceNow. The ServiceNow Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.

Where does the System Administrator navigate to edit a catalogue item? 1) Create Incident 2) Service Portal 3) Service Catalogs 4) Maintain Items

Answer: Maintain Items Explanation System Administrator navigates to Maintain Items to edit a catalogue item. Configure catalogue items using the Service Catalogue in the platform UI by navigating to Service Catalog > Catalog Definitions > Maintain Items.

Which tab contains the Activity Stream for a task? 1) Conflicts 2) Notes 3) Resolution Information 4) Related Records

Answer: Notes Explanation The Notes tab contains the Activity Stream for a task.

What type of service catalogue item is used to create an incident or raise an HR case? 1) Order an item 2) Maintain a service 3) Request a service 4) Record producer

Answer: Record producer Explanation The record producer is used to create an incident or raise an HR case, especially from the Service Portal. A record producer is a specific type of catalogue item that allows end-users to create task-based records. Use record producers to provide a better end-user experience instead of using the regular task-based form for creating records. The look and feel of a record producer is similar to that of a catalogue item. But the record producer generates a task record such as an incident instead of a requested item. You can create a record producer for tables and database views in the same scope as the record producer. You can also create a record producer for tables that allow creating access from applications in other scopes.

Your manager asks you to build some reports on your group tasks. Where do you start? 1) Reports > Create New 2) Reports > Getting Started 3) Performance Analytics > Create Reports 4) Self-Service > My Reports 5) Service Catalog > Request Reports 6) Resource > Resource Reports > Reports - New

Answer: Reports > Create New Explanation ServiceNow Reporting enables you to create and distribute reports that show the current state of instance data, such as the number of open incidents of each priority. Reporting functionality is available by default for all tables, except for system tables. ServiceNow reports are visualisations of your data that you can share with users on dashboards and service portals, export to PDF, and send via email. Here are some of the ways you can create a report: o Create a report: Navigate to 'Reports > Create New.' o Create a report from the reports list: Navigate to 'Reports > View / Run' and select 'Create a report' on the top bar. o Create a report from a dashboard: Navigate to the dashboard where you want to add the report, click the Add Widgets icon, and select Reports. Next, select '#New Report' and 'Add'. Next, click on the hyperlink 'Click here to configure this reusable Widget.'

Which of the following applications is available to all users? 1) Self-Service 2) Change 3) Facilities 4) Incident

Answer: Self-Service Explanation Self-Service is available to all users in ServiceNow. The Self-Service application gives supported end-users a clean, simple front end to their IT support organisation. By default, the Self-Service application provides access to common actions, such as viewing your homepage, accessing the Service Catalog, viewing knowledge articles, working with incidents, and taking surveys.

Which form view is displayed when clicking on the reference icon of a field in a form? 1) Self Service 2) Sys_popup 3) Service Portal 4) VTB

Answer: Sys_popup On forms, the reference icon () appears by populated reference fields. Clicking the icon opens a read-only preview of the referenced record. Use a table's sys_popup form view to configure the pop-up form fields that appear when pointing to a reference icon. If the table has no sys_popup view, the pop-up uses the default view. Note: When using a reference icon in Service Portal, a form opens using the form's default view rather than a popup view.

What are the 3 types of Flow Designer triggers? Select 3 Answers from the below options. 1) Application-based 2) Schedule-based 3) Record-based 4) Work-based 5) Role-based

Answers: a) Application-based b) Schedule-based c) Record-based Explanation The trigger specifies the conditions that start running the flow. When the trigger conditions are met, the system starts running the flow. Flow Designer triggers can be record-based, schedule-based, or application-based.

(Rome) What related list can you use to extend and track the different types of groups assigned to a Configuration Item? 1) Dynamic CI Group 2) Resource Group 3) CMDB Alert Groups 4) Teams

Answer: Teams Explanation You can use the Teams related list to extend and track the different types of groups assigned to a CI. The Teams related list associates a user group to a CI, based on the group type. The Teams related list contains group types that match the Approval group, Change group, Managed by group, and Support group fields in the base system. However, you can add group types needed in your organisation, extending the initial list of group types. In the base system, the Service [cmdb_ci_service] class and its descendent classes, such as the Application Service [cmdb_ci_service_auto] class, are configured with the Teams related list. This configuration provides you with flexibility in tracking group assignments of application services. Related lists in CI records display additional components contained by that CI, such as disk drives on a server and the rules that control the behaviour of a network router. The Related List is populated with the components that Discovery finds running on the CI when Discovery runs. The CI record might show different lists from scan to scan, depending on whether or not Discovery found the component. By default, the Related Lists only display those components associated with that CI in the CMDB discovered by the last scan. Components recorded in the CMDB but are not discovered in a scan are deemed absent and do not appear in the list.

Which of the following describes the relationship between the Problem and the Task tables? 1) The Problem table is a database view of the Task table. 2) The Problem table is a remote table for the Task table. 3) The Problem table is a parent of the Task table. 4) The Problem table is referenced in the Task table. 5) The Problem table extends the Task table. 6) The Problem table has a many to many relationship with the Task table.

Answer: The Problem table extends the Task table. Explanation Task [task] is one of the core tables provided with the base system. It provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables. In addition, any table which extends task can take advantage of task-specific functionality for driving tasks. Administrators and application developers typically extend tables to create a set of related records that share information. A table that extends another table is called a child class, and the table it extends is the parent class. A table can be both a parent and child class both extending and providing extensions for other tables. A parent class that is not an extension of another table is called a base class.

What is the system behavior when applying a data policy to the list view to make a field read-only? 1) The field will still be editable and can be successfully updated. 2) The field will be hidden from the list view and cannot be added back to the personalized list. 3) The field will appear read-only and cannot be updated. 4) The field will appear to be editable, but the update will fail.

Answer: The field will appear to be editable, but the update will fail. Explanation When applying a data policy to the list view to make a field read-only, the field will appear editable, but the update will fail. Data policies enable you to enforce data consistency by setting mandatory and read-only states for fields.

(Rome) Who has access to create, edit or delete sorting criteria in Visual Task Boards? 1) The owner of the board 2) All board members 3) Primary and additional assignees of the board cards 4) Users with vtb_admin role

Answer: The owner of the board Explanation You can sort Visual Task Boards using criteria that you create with a Sort-Filter option, grouping items by properties to help organise your cards. Only the owner of the board can create the sorting criteria and add, edit, or delete the criteria. The criteria appear as "read-only" for other users.

Which tool is used to determine relationships between fields in an import set and an existing table? 1) Transform map 2) Import Set 3) Coalesce 4) Target Table

Answer: Transform map Explanation A transform map is a set of field maps that determine the relationships between fields in an import set and fields in an existing ServiceNow table, such as Incident [incident] or User [sys_user].

What do you configure to instruct fields how to behave on a form when a UI policy is triggered? 1) Client Script 2) Data Policy 3) UI Actions 4) UI Policy Action

Answer: UI Policy Action Explanation Configure a UI policy action to instruct fields how to behave on a form when a UI policy is triggered.

What is selected on the Now Platform to impersonate another user? 1) User menu 2) Application Navigator 3) System settings 4) Magnifying glass

Answer: User menu Explanation The User menu in the Banner frame is selected to impersonate another user. Role required: impersonator. Procedure to impersonate a user in UI16: 1) In the banner frame, click your user name to open the user menu. 2) Select the Impersonate User. The Impersonate User dialogue box appears. 3) Select a user from the Recent Impersonations list or enter a different user's name in the user selection field. 4) To return to your original login, follow these same steps, then select your name from the list or terminate impersonation.

Which of the following are a true statement about the admin role? Select 3 Answers from the below options. 1) A user with only the user_admin role can grant the admin role to other users. 2) A user with only the admin role cannot grant the security_admin role to other users. 3) Non-admin users cannot add a user to a group that contains the admin role. 4) A non-admin user with only the security_admin role can add a user to a group that contains the security_admin role. 5) To grant the admin role to a user, the granting user must also have the admin role.

Answers: a) A user with only the admin role cannot grant the security_admin role to other users. b) Non-admin users cannot add a user to a group that contains the admin role. c) To grant the admin role to a user, the granting user must also have the admin role. Explanation Non-admin users cannot add a user to a group that contains the admin role. A user with only the admin role cannot grant the security_admin role to other users. To grant the admin role to a user, the granting user must also have the admin role. A user with only the user_admin role cannot grant the admin role to other users. To grant the security_admin role to a user, the granting user must also have the admin role and elevate the security_admin role before granting the security_admin role to other users.

Which of the following field types do have a one-to-many relationship? Select 3 Answers from the below options. 1) Choice Field 2) Document ID fields 3) Glide List 4) Name-Value Pairs 5) Reference fields

Answers: a) Document ID fields b) Glide List c) Reference fields Explanation Within a table, a field can hold a reference to a record on another table. There are three one-to-many relationship fields: * Reference Field: allows a user to select a record on a table defined by the reference field. For instance, the Caller field on the Incident table allows the user to select any record on the User table. * Glide List: allows a user to select multiple records on a table defined by the glide list. For instance, the Watch list field on the Incident table allows the user to select records on the User table. * Document ID Field: allows a user to select a record on any table in the instance. These fields are much less common, but one example is the Document field on the Translated Text [sys_translated_text] table.

Which of the following are the different ways to create a favorite? Select 3 Answers from the below options. 1) Drag the breadcrumbs of a filtered list to the Favorites tab 2) Drag an individual record to the Favorites tab 3) Select the personalization gear icon 4) Select the star of its corresponding application or module 5) Select the star of its corresponding section

Answers: a) Drag the breadcrumbs of a filtered list to the Favorites tab b) Drag an individual record to the Favorites tab c) Select the star of its corresponding application or module Explanation Favorites can be created by selecting the star of the corresponding application or module, dragging an individual record to the Favorites tab or dragging the breadcrumbs of a filtered list to the Favorites tab.

Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options. 1) List description menu 2) List fields context menu 3) List filter context menu 4) List column context menu 5) List title menu

Answers: a) List fields context menu b) List column context menu c) List title menu Explanation Context menus (also called right-click menus) provide three different levels of the list control. Three different list control levels are 'list title menu', 'list column context menu' and 'list fields context menu'. List description menu and list filter context menus do not exist on the platform.

ServiceNow can import data from which of the following external data source types when a valid transform map is available? Select 3 Answers from the below options. 1) OIDC 2) LDAP 3) JSON 4) REST 5) CSV

Answers: a) OIDC b) LDAP c) REST Explanation ServiceNow can import data from the following external data source types when a valid transform map is available: JDBC, LDAP, OIDC, REST (IntegrationHub) and Custom (Load by Script). Data sources are used to create an import set to be processed, if necessary, before being mapped onto a production table. JSON and CSV are the different file formats for data import, but they are not the external data source types.

What are the different types of Client Scripts that are supported in ServiceNow? Select 4 Answers from the below options. 1) OnLoad() 2) OnCellEdit() 3) OnSave() 4) OnSubmit() 5) OnChange() 6) OnDelete()

Answers: a) OnLoad() b) OnCellEdit() c) OnSubmit() d) OnChange() Explanation The different types of Client Scripts that are supported in ServiceNow are: OnLoad(), OnChange(), OnSubmit() and OnCellEdit(). onLoad(): runs when the system first renders the form and before users can enter data. Typically, onLoad() client scripts perform client-side-manipulation of the current form or set default record values. onSubmit(): runs when a form is submitted. Typically, onSubmit() scripts validate things on the form and ensure that the submission makes sense. An onSubmit() client script can cancel form submission by returning a value of false. onChange(): runs when a particular field value changes on the form. The onChange() client script must specify these parameters. onCellEdit(): runs when the list editor changes a cell value. The onCellEdit() client script must specify these parameters.

What are the typical Tier 2 support tasks that virtual agents can perform so that the support agents can focus on more complex user issues? Select 3 Answers from the below options. 1) Translating languages 2) Performing diagnostics 3) Answering FAQs 4) Providing how-to information

Answers: a) Performing diagnostics b) Answering FAQs c)Providing how-to information Explanation Typical Tier 2 support tasks that virtual agents can perform include: * Answering FAQs * Providing tutorial ('how to') information * Querying or updating records, for example, to get status on cases or incidents * Gathering data, such as attachments, for the live agent * Performing diagnostics * Resolving multi-step problems Automating these support tasks with a virtual agent frees your support agents to focus on more complex user issues and enables you to scale your support organization accordingly. Virtual Agent does not provide translation services and is not used to translate languages.

Select the report visualization types that can be generated from a list of records. Select 2 Answers from the below options. 1) Pie chart 2) Single score 3) Bar chart 4)Line chart

Answers: a) Pie chart b) Bar chart Explanation You can create reports right from a list. Just right-click a column label to generate a bar chart or a pie chart report. Report data is grouped by the column you click. If the list was filtered, the report only includes the filtered data.

What are the main sections when you are configuring email notifications? Select 3 Answers from the below options. 1) When to send 2) Who will receive 3) How to respond 4) How often to send 5) What it will contain

Answers: a) When to send b) Who will receive c)What it will contain Explanation 'When to send', 'Who will receive' and 'What it will contain' are the 3 main sections when configuring an email notification. Use the following tabs in the Notification form to configure an email notification: * When to send: Conditions required to send the notification. * Who will receive: Recipients of the notification. * What it will contain: Contents of the notification. * What Digest will contain: Contents of the email digest if the notification can be delivered in a digest.

What is created by default when you create a new table? Select 2 Answers from the below options. 1) Application Menu with the same name as the table Label 2) Module with the plural of the table Label 3) A table-specific admin role 4) Dashboard to manage the table's activity

Answers: a) Application Menu with the same name as the table Label b) Module with the plural of the table Label Explanation When you create a new table, an Application Menu with the same name as the table Label and a Module with the plural of the table Label is created by default.

Who can add or remove widgets in a dashboard? Select 3 Answers from the below options. 1) Dashboard owner 2) Users with report_admin role 3) Users with view access to the dashboard 4) Users with edit access to the dashboard 5) Users with dashboard_admin role

Answers: a) Dashboard owner b) Users with edit access to the dashboard c) Users with dashboard_admin role Explanation Dashboard owner, shared users with edit access, and dashboard admins have edit access on dashboards and can add or remove widgets in their dashboards. Users with view access cannot make changes to a dashboard that is shared with them.

Which of the following are Data management plugins? Select 3 Answers from the below options. 1) Table cleaner 2) Many to Many task relations 3) Schema map 4) Data Archiving 5) Database Rotations

Answers: a) Many to Many task relations b) Data Archiving c) Database Rotations Explanation Data archiving, Database Rotations, and Many to Many task relations are the 3 Data Management Plugins. Schema map, Data dictionary table and Table cleaner are the tools that can help manage data within the instance. * Data archiving: Provides the ability to archive records to minimize performance issues. * Database Rotations: Provides tools for managing large tables to minimize performance issues. * Many to Many task relations: Provides the ability to define many-to-many relationships between task tables.

What are the steps for applying an update set to an instance? Select 3 Answers from the below options. 1) Delete 2) Preview 3) Copy 4) Commit 5) Retrieve

Answers: a) Preview b) Commit c) Retrieve Explanation The steps to apply an update set to an instance or commit an update set are: retrieve, preview, and commit. Manage how update sets store, retrieve, preview, and apply configuration changes between instances. Administrators have the following options with update sets: * Create an update set to store local changes. * Select the current update set to store local changes. * Commit an update set to prepare it for distribution. * Report on the contents of update sets. * Compare update sets to determine what differences they contain. * Merge separate update sets into a single update set. * Create an external file from an update set. * Retrieve update sets from remote instances. * Apply retrieved update sets. * Back out changes applied from an update set. * Set system properties related to update sets

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colors? Select 2 Answers from the below options. 1) System Properties > My Company 2) Team Development > Properties 3) System Properties > Basic Configuration UI16 4) Guided Setup > ITSM Guided Setup

Answers: a) System Properties > Basic Configuration UI16 b) Guided Setup > ITSM Guided Setup Explanation Navigate to System Properties > Basic Configuration UI16 or use the Guided setup for your application to update the branding for the Now Platform user interface.

Which of the following are a true statement about user impersonation? Select 2 Answers from the below options. 1) Users with impersonator role cannot impersonate admin users. 2) The impersonation option is not visible in the mobile view of the platform. 3) When impersonating another user, the administrator does not have the same access as the impersonated user. 4) Users will need to log out after each impersonation to end it. Administrators can impersonate other authenticated users but cannot view impersonation logs.

Answers: a) Users with impersonator role cannot impersonate admin users. b) The impersonation option is not visible in the mobile view of the platform. Explanation Administrators can impersonate other authenticated users for testing purposes and view impersonation logs. The impersonation option is not visible in the mobile view of the platform. When impersonating another user, the administrator can access exactly what that user can access in the system. Users with impersonator role cannot impersonate admin users unless they are also admin. Users do not need to log out to end an impersonation. Users can select Impersonate User to impersonate another user or select End Impersonation to end it without the need to log out.

To provide added security, no user can have both of the explicit roles. What are the two roles? Select 2 Answers from the below options. 1) sn_si.external 2) sn_si.special_access 3) snc_external 4) snc_internal

Answers: a) snc_external b) snc_internal Explanation You can give both internal users and external users access to your instance. However, you might not want both types of users to have the same level of access. To provide added security, every user must have at least one role so that the instance can distinguish between internal and external users. As of the Paris release, no user can have both explicit roles (snc_internal and snc_external). Groups and role containment cannot include both roles, either, since that would cause any group member or user assigned to such a group or such a role to have both roles automatically. The Now Platform aborts any operation that would create such a scenario. External users must obtain, at a minimum, the snc_external role. The snc_external role indicates that the user is external to your organisation. They should not have any access to resources unless explicitly allowed through ACLs for the snc_external role or additional roles that inherit the snc_external role.

What functionality can you use to track the amount of time a task has been open to ensure that tasks are completed within an allotted time? 1) Service Level Agreements 2) Inactivity monitors 3) Approvals 4) Assignment rules

Answers: Service Level Agreements Explanation Service Level Agreements can track the amount of time a task has been open to ensure that tasks are completed within an allotted time. Approvals can be generated to a list of Approvers, either manually or automatically, according to approval rules. Approvals can be incorporated into workflows or can stand alone. Assignment rules can automatically assign tasks to users or groups, ensuring that the most appropriate team members handle tasks. Inactivity monitors ensure that tasks do not fall by the wayside by notifying users when tasks have been untouched for a predefined period of time.

Which of the following field type is Boolean and displays as a checkbox? 1) 0/1 2) True/False 3) Yes/No 4) Positive/Negative 5) Checked/Unchecked 6) On/Off

Answers: True/False Explanation True/False is a Boolean field that appears as a one-digit integer, typically 1 (true) or 0 (false). For example, Active is a true/false (Boolean) field, and it is displayed as a checkbox, so when the checkbox is ticked, the record is active.

Which search feature can you use to narrow down search results in ServiceNow? 1) Containers 2) Wildcard Characters 3) Context Finder 4) Platform Locators

Answers: Wildcard Characters Explanation Wildcard characters can be used to help narrow down search results in ServiceNow. Wildcard characters allow searching for patterns and variations. To perform a single-character wildcard search, use the per cent sign (%) character. This wildcard finds words that contain any one character in place of the per cent sign character. For example, to find words such as text or test, search for te%t To perform a multiple-character wildcard search, use the asterisk ( * ) character. This wildcard finds words that contain zero or more characters in place of the asterisk character. For example, to find words such as planned or placed, search for: pl*d