Social Work Ch. 3 (multiple choice)

38. In an empathic approach between social work practitioner and client, the ability to respond and connect based upon eliciting information around topics of interest to the client and placing the client in the position of expert provides a venue to foster self-confidence for the client and provides what else? A. a mutual sense of working together B. an opportunity to move the client to the next stage in the process C. a break from focusing on the client's needs D. an effective program for the client

A. a mutual sense of working together

22. Marla coordinates all the individual people involved in Genevieve's case—her parole officer, her family, her halfway house counselor, and her new boss—and keeps them on the same page as they work to help Genevieve reintegrate into the community. Marla is performing which social work role? A. case manager B. broker C. advocate D. navigator

A. case manager

10. What is the term for a visualization tool that social workers can use in the systems approach to allow clients to view and subsequently describe their system? A. ecological map B. kinship diagram C. mind map D. road map of the soul

A. ecological map

12. People who are not related to us but are addressed as if they are family members are referred to by which term? A. fictive kin B. unofficial relations C. honorary relatives D. kinship care providers

A. fictive kin

1. The goal of ______ is to address problematic interactions between persons and their environments or surroundings. A. generalist social work B. nonprofit social work C. clinical social work D. specialist social work

A. generalist social work

15. An important emphasis of empowerment theory and of social work in general is ______. A. helping people access resources on their own B. empowering agencies to support people C. supporting academics who study the change process D. creating strong advocacy groups

A. helping people access resources on their own

33. During ______, the social worker and client monitor the plan to make sure their strategies are being followed and to adjustments as deemed necessary. A. implementation B. diagnosis C. engagement D. planning

A. implementation

35. Good interviewers are skilled at understanding contexts such as cultural differences, gender-related communications, and the personality of the interviewee. Along with this understanding, what other skill is essential in an effective interview process? A. knowing how and when to use closed- and open-ended questions B. knowing when to tape record surreptitiously C. knowing when to have police monitor the situation D. knowing the religion and marital status of the client

A. knowing how and when to use closed- and open-ended questions

26. Refined assessment and interviewing skills are most apt to be used extensively at which level of social work practice? A. micro B. macro C. mezzo D. mazzo

A. micro

25. The health-care system and the court system can both be confusing. A social worker can help a client to find their way through these systems and assist them in knowing their rights and responsibilities. This assistance fulfills which role of the social worker? A. navigator B. researcher C. broker D. mediator

A. navigator

13. The empowerment theoretical approach links the strengths and potential of individuals, systems, and behaviors to what? A. social action and societal change B. personal growth C. resources and government programs D. family socialization

A. social action and societal change

17. ______ requires the input from new ideas and experiences and the output of energy in the form of effort and flexibility. A. Resiliency B. Adaptation C. Person-in-environment D. The strengths perspective

B. Adaptation

23. Which role of social work (a) provides direct services that help clients articulate their needs, problems, and goals, and (b) explores options and strategies for change in light of the clients' strengths and resources? A. broker B. counselor C. mediator D. navigator

B. counselor

6. Social workers need to have confidence in their views, which is easier when one has sought and integrated information from an array of sources rather than relying on one particular viewpoint. Therefore, it is important that the worker has the ability to engage in ______. A. persuasive argument B. critical thinking C. self-determination D. environmental engagement

B. critical thinking

37. Which approach allows the social worker to recognize how past experiences have an influence on the decision making of today? A. empowerment approach B. empathic approach C. visual means of communication D. transactional approach

B. empathic approach

18. When a client has a significant problem to discuss with a social worker, it is important that the social worker refrain from simply giving advice, since it is preferable that the client feels able to take the steps necessary to improve their own life. This illustrates what principle? A. adaptation B. empowerment C. strengths emphasis D. advocacy

B. empowerment

31. Which step of the change process is a key time for the development of rapport? A. assessment B. engagement C. implementation D. planning

B. engagement

28. Social work with ______ combines micro and mezzo practices. A. therapy groups B. families C. couples D. students

B. families

2. Direct practice in social work involves ______. A. working with groups in need and the agencies that can help B. one-on-one interaction with clients C. providing support for a specific demographic such as the aged or people experiencing PTSD D. available agencies coordinating services within a community

B. one-on-one interaction with clients

39. The change process is based upon collaboration, a sound working relationship, and what else? A. the agency commitment B. professional ethics C. macro practice D. mezzo practice

B. professional ethics

40. The underlying process of advocacy does not depend on issue or client system level (e.g., individual, family, group, organization, community, or society) but instead depends on what? A. the agency's commitment to client data and confidentiality B. the idea that social work is an empowering profession C. the practitioner's understanding of the rules and regulations of the agency D. engagement process during the different levels of practice

B. the idea that social work is an empowering profession

29. Which of the following is not an advantage of group work? A. Group interaction, support, and interdependence have great potential to foster change. B. Group members experience and lend mutual aid to one another. C. It allows the social worker to concentrate on a single role rather than wearing many hats. D. It allows the social worker to treat many clients at once.

C. It allows the social worker to concentrate on a single role rather than wearing many hats

20. Social workers often feel compelled to fight on behalf of a client. This reflects social work's commitment what? A. empowerment B. the strengths perspective C. advocacy D. adaptation

C. advocacy

14. As individuals, families, and communities enhance their capacity, they begin to feel a sense of control over their lives and environments. According to the empowerment theory, this provides what type of transformation? A. outward changes B. inward changes C. both inward and outward changes D. policy changes

C. both inward and outward changes

16. Social work practice requires collaboration with informal groups and formal networks. This collaboration creates ______. A. a vacuum that encourages clients to step up and participate in the process B. an opportunity for the client to move beyond dependence on a social worker C. collective power that maximizes existing strengths D. an avenue for data collection and statistical empowerment

C. collective power that maximizes existing strengths

4. An understanding of society from multiple perspectives and a general fund of knowledge and skills is rooted in what type of educational foundation? A. business B. STEM C. liberal arts D. humanities

C. liberal arts

32. The social worker, other team members, and the client have collaboratively produced an outline of strategies or steps to be taken, assigning the name of the person responsible for each step or strategy, along with an estimated date for its completion. In which stage of the change process are they? A. assessment B. orientation C. planning D. implementation

C. planning

5. Social work is committed to ______, the right of people, groups, and communities to make choices, design a course of action, and live as independently as possible. A. confidentiality B. intersectionality C. self-determination D. generalist social work

C. self-determination

9. Instead of seeing a client as an individual unrelated to other people and organizations in his/her life, social workers tend to view him/her as part of a network of multifaceted interactions. This describes the theoretical foundation of ______. A. the ecological perspective B. the strengths perspective C. systems theory D. evidence-based practice

C. systems theory

21. Which of the following does not illustrate a component of the strengths approach in social work practice? A. It makes people the primary experts in their own change processes. B. It ensures the outcomes of change will reflect the needs and concerns of the clients. C. Its usefulness is in the direction it offers to social workers tackling a case or cause. D. It aims to find the strengths the social workers and clients have in common and uses those toward the clients' goals.

D. It aims to find the strengths the social workers and clients have in common and uses those toward the clients' goals.

8. The social work systems approach considers the complexity and dynamic interactions among the elements in a system, and these interactions are considered input. What does the systems approach consider output? A. communication patterns and information transfer B. communication patterns and knowledge acquisition C. the exchanges between a parent and a child and the bond that this facilitates D. attitude, behaviors, and role performance

D. attitude, behaviors, and role performance

3. Generalist social workers must take courses in all but which of the following areas? A. human behavior in the social environment B. social work research C. social work methods and practice D. cognitive psychology

D. cognitive psychology

27. Social workers consciously use their selves as a tool to engage clients at the micro level. This involves several processes and interactions. Which of the following is not involved in the use of self? A. offering insights into differences B. demonstrating healthy boundaries C. seeking areas of commonality D. conducting group counseling with clients who share similar problems

D. conducting group counseling with clients who share similar problems

30. Which of the following is not one of the steps of the social work change process? A. implementation B. evaluation C. assessment D. diagnosis

D. diagnosis

34. Which step of the change process accentuates the accountability inherent in the process? A. implementation B. diagnosis C. engagement D. evaluation

D. evaluation

36. In the reality of social work practice, what important feature often needs to be given priority over the completion of agency forms and paperwork? A. payment arrangements and understanding B. hours that the client and social work will meet C. ability to interface with other agencies in order to get the client in the system D. forging client-social worker relationships

D. forging client-social worker relationships

24. Which role of social work intervenes and resolves disputes in a fair and equitable fashion, finds common ground, compromises while reconciling differences, and assumes a neutral role? A. counselor B. advocate C. navigator D. mediator

D. mediator

19. Empowerment involves not only ______ changes but also ______ changes in self-esteem and the sense of personal value. A. systemic; measurable B. policy; spiritual C. negative; positive D. outward; inward

D. outward; inward

11. Generalist social workers learn to think of people as constantly interacting with their environment, a habit of mind called the ______. A. strengths perspective B. systems theory C. liberal ideology D. person-in-environment perspective

D. person-in-environment perspective

7. Systems theory provides a generalist social worker with a dynamic and multifaceted understanding of client interactions. This approach ______. A. provides the social worker with a single perspective to examine the client in one setting B. provides the social worker with various perspectives to examine the client in one setting C. provides the social worker with various perspectives on one significant interaction in the client's experience D. provides the social worker with various perspectives of client interactions in several settings

D. provides the social worker with various perspectives of client interactions in several settings