spch 1311 exams 1-3
Which of the following is an appropriate example of "owning" your feelings by using an "i" message
"I feel unappreciated when you do not respond to my questions."
For your persuasive speech on assisted suicide, you decide to first provide a hypothetical example of a terminally ill patient who requested assistance with bringing about his own death, then to talk about the current state of the laws covering assisted suicide. Which organizational strategy does this plan reflect?
"soft" to "hard" evidence
americans spend approximately 90 percent of their day communicating. of that 90 percent, what percent of the time do they spend listening?
55 percent
our ability to process information is _______ words per minute, while the rate at which information is spoken is 125 words per minute
600-800
When Al meets Belinda, he finds her interest and needs are very different from his own, but in an intriguing way. They find a lot to talk about and enjoy spending their leisure time together trying new activities. This couple seems interested in each other based on
Complementarity
Dallas began her main points with ideas that are very easy to understand and it has been moved onto concepts that are more difficult to understand. She has used which organizational principle?
Complexity
A(n) _____ Word refers to an object or describes an action or a characteristic of the most specific way possible
Concrete
Mallory told the other Club officers that she wanted to find a solution that everyone in the group could agree on. In other words, mallory wanted
Consensus
Conflict characterized by cooperation and dealing with differences
Constructive
Nonverbal cues to indicate attraction, such as making eye contact and moving closer to a person are examples of
Immediacy
To add a sort of poetic touch to speech on inspirational teachers, max described his favorite high school teacher as "an inspiration unequaled," a "genius unrivaled," and a "comedian unbridled." What stylistic dramatic device did Max employee?
Inversion
A laid-back leader who takes her hands off approach is an example of a(n) ______ leader
Laissez-faire
even though kimball have a title of group leader, he preferred a more "hands off "approach and allow the group to work together and only provided advice when he was asked. What leadership style does Kimball use?
Laissez-faire
Akari used ______ speaking when she delivered her speech Word for Word from my written text
Manuscript
Refers to the increased likelihood of being attracted to your neighbor because he/she lives right next-door
Proximity
When Tyler met Heidi for the first time, he immediately assumed she was just another "dumb blonde" and didn't bother to ask her anything about her self. If he had, he would have found out she had just been nominated for an elite scholarship. Tyler's assumptions about Heidi or an example of
Stereotyping
in their model for improving listening, your book author suggest "stop, look, and listen." The step "stop" refers to _____
Stop being self focused
Carlos is trying to get some of his fellow college students to join him and cleaning up the three campus parks. Each student will earn one credit hour in general studies if they volunteer. Which of the following would be a restraining force in this situation?
Students don't know where to volunteer
david says to joe, "I just don't know what to do. I've got a term paper and Johnson's class, a group project in marketing, my boss wants me to work overtime this week, and now Maria's after me to go visit her parents over the weekend." Which of the following would be an appropriate paraphrase of content to David statement?
You sound like you have a lot of demands on your time, Dave.
In her persuasive speech, Martha spoke about the alleged espionage by the Chinese, and the possible theft of U.S. nuclear armament secrets. She got the audience to think about the possibility that China could one day rise up and use high-tech nuclear weapons against the United States. She challenged them to monitor Senate hearings on the problem. What form of motivation did Martha employ in her speech?
a fear appeal
Athena thinks that killing animals for food is morally wrong. Athena's convictions would be which of the following?
a value
"sitting and baking in the Arizona sun for too long can make you feel like a shriveled raisin." This statement is an example of
a word picture
the meaning of a word that is something that cannot be perceived or experienced with one of the senses.
abstract
the librarian whispered to the students that only talking quietly was allowed. by whispering her message to emphasize her point, the librarian was using a nonverbal cue to _____ her message
accent
The final step in Monroe's Motivated Sequence is ____
action
Meredith asked Hollis if she would bring a written list of the items for discussion at the meeting. Hollis should bring a(n) ______ to the meeting
agenda
communication that have more than one interpretation because the meaning is only known by the person displaying it
ambiguous
your identity that others assign to you and you may not agree with
ascribed
when suzanne is asked to describe herself, her first response is that her friends often call her computer nerd. This describes her _____
ascribed identity
When Katy was asked to describe herself, she said, "I'm a soccer player." When Brian asked the same question, he responded, "I'm on the chess team." These examples show which kind of influence on self-concept?
association with groups
When Tina saw Carl's new shirt, she said she didn't like it because the color reminded her of seaweed. Tina's response is an example of a(n) ___________.
attitude
learned predisposition to respond to a person, object, or idea, in a favorable or unfavorbale way
attitudes
our understanding of what is true and what is false
beliefs
While ashanti and candice were shopping at the mall together, ashanti says, "meet me at 2:00 in front of Sears." candice thinks this means outside in front of the parking lot entrance. ashanti thinks she is saying in front of the entrance on the inside of the mall. they spend two hours waiting for each other. what language problem is reflected in this situation?
bypassing
George, Paul, and Sue tend to sit together at meetings and seem to like telling stories to each other, sharing private jokes, and sometimes talking about other group members. The trio would be known as a _____.
clique
stephanie knows she can say "oh my gosh" and "BFF" when talking with her friends, but she wont use phrases like these when speaking to her professor. when she talks to him, she tends to use more formal language. stephanie is demonstrating the concept of
code switching
after another disappointing month, the manager told the sales team that if they didn't meet their quota by the end of the next quarter, they would los their annual bonus. the manager is demonstrating ______ power.
coercive
Kevin wanted his grandmother to know how much he appreciated the money she gave him for his birthday. He gave her a big hug, and said with enthusiasm, "Thanks, Gram; I really can use this!" Kevin's voice and hug are examples of which function of nonverbal behavior?
complement
a claim that something did or did not happen
fact
The study of human movements, posture, and gestures can be defined as:
kinesics
culture refers to the learned system of knowledge, behaviors, attitudes, beliefs, values, rules, and norms shared by a group of people.
true
in the motivated sequence organizational plan, the satisfaction steps deals with the identification of a solution
true
narcissism is an inflated view of oneself
true
perception checking is a tool that can help us interpret other people's behavior more accurately
true
trigger words are used to arouse emotions in another person
true
trustworthiness is part of a speaker's credibility that reflects believability and honesty
true
your friend's tattoo would be an example of an artifact
true
your self-concept is an objective description of who you think you are
true
A search which allows you to enclose phrases in quotation marks or parentheses so that yields only those sites on which all words or the phrase appear in the order and eliminate sites that contain the words at random is known as
A Boolean search
People from the United States often think that individual choice and achievement is important. This would be an example of _____.
A cultural value
Just before walking off stage, Rebecca said: "you should know understand the three most recommended method for enhancing your ability to recall peoples names: the reception message, the word association method, and the visual imagery method. I hope that you will put these methods into practice and that you will remember my name the next time you see me in the hall. Thank you." What device is Rebecca making use of in her speech?
A final summary
In her speech about racism in America, Serena use the following: "just like Martin Luther King said three decades ago, 'I have a dream; I have a dream today.' I also have a dream that racism will end in my lifetime." What form of supporting material was she using
A literary quotation from Dr. Martin Luther King's famous speech
In his speech on Aphrodite, Ted stated that "her eyes were pools" and went on to compare their beauty to that of the sea. The phrase "her eyes were pools" is a use of
A metaphor
For his persuasive speech on lowering property tax bills, Sheldon wants to discuss how the various community services such as the school district, library District, and Park District are funded with regards to receipt of monies from property taxes. Which visual aid what is easily allow children to show the information as a percentage of the overall income from taxes?
A pie graph
Jonah and Renata Theater for about eight months before breaking up. Since they have so many friends and common, they still see each other all the time and spend almost every Friday night together with the rest of the group. This couple seems to be experiencing
A postdissolution relationship
Oliver noted that since there were only four people at the meeting, there weren't enough members to conduct official business. This meeting was lacking _____.
A quorum
Tiffany presented an informative speech on the concept of "clear your house, clear your mind." What type of informative speech was this
A speech about an idea
Theory that suggests that effective communication occurs when we adapt to the communication style of the person to whom we are communicating
Accommodation
which of the following is a recommended strategy for an unreceptive audience?
Acknowledge opposing points of view
Heather often insults others and use profanity in order to get what she wants. She seldom takes others feelings and took out. Heather uses _______ Communication
Aggressive
When the American Red Cross representative made her plead to the nation following the devastating floods, she said "we need your hearts, help, and heroes." What linguistic device does she use?
Alliteration
Stephanie's speech on jazz dance, she tells the audience in the introduction that she is going to discuss the history of the dance, some of the rules, and the benefits of dancing as it relates to cardiovascular fitness. What type of signpost is Stephanie demonstrating?
An initial preview
Term used when referring to a person who exhibits a blend of feminine and masculine traits
Androgynous
Billie received a series of email messages from an address with which she was not familiar. She tried to track down the sender, but could not determine who he or she was. The sender of these emails to Billie was using which common core characteristic of mediated communication
Anonymity
"cinnamon rolls are a sweet indulgence, but they have better consequences," is an example of
Antithesis
Jason towards the audience that everyone makes mistakes and then related the time he accidentally washed his hair with his mother's hair dye instead of shampoo and came out of the shower with purple hair. To make a speech interesting, Jason was using
Appropriate humor
When he thought about what to talk about on his first date with jenae, Robert decided to focus on things happening around campus and not bring up what he thought about dropping out of school after freshman year. What property of self disclosure is Robert using to decide what to discuss?
Appropriateness
_______ is the production of clear and distinct speech sounds
Articulation
The human resource manager reminded the new employees that one a conflict arises is best to explain concerns directly and take into account the rise of the recipient of your message. What type of communication is a manager promoting?
Assertive
Paying attention to the sound we chose
Attending
The instructor assigned Jan to be the group's leader, but she has become a "dictator" in group meetings. She rarely allows other group members offer suggestions and always controls how much gets accomplished. What's the term for Jan's leadership style?
Authoritarian
Jamal told his audience, "everyone agrees that our political system controls big business." His statement is an example of the
Bandwagon fallacy
When I asked what she thought of the speaker, Trina said, she was fine. I like the speech. What suggestions for improving her responding skills should Trina try next time?
Be Descriptive
Grace knew her speech backward and forward. She rehearsed it over and over again, timing it to make sure she didn't run over the time limit. When she actually delivered the speech, she found herself much less nervous and much more confident than she expected to be. Which guideline for developing confidence applies here?
Be prepared
in the johari window, the information that another person knows about you but that you feel to recognize in yourself falls within the ______ quadrant
Blind
Eileen and Carlos study together for the communication class. They find themselves discussing a wide variety of topics, but have kept the personal disclosures minimal and the interaction superficial. This relationship would be characterized as having
Breadth but not depth
Leah spoke about the deserts of the mid east. In her introduction, she previewed her main points. As she got to each main point, she used an internal preview and an internal summary. At the end of her speech, she summarized her main points. Which strategy for making a speech memorable did Leah use?
Building redundancy into the speech
The pathway through which messages pass from source to receive or are called the
Channel
sarah and parul I've been friends since the sixth grade. After they each got married, they purchased homes within blocks of one another. These two women demonstrate a relationship of
Choice
Brit wants to give a speech on the life of Rosa Parks. Her main points will discuss Parks' early childhood, her working life as an adult, and her life after the "bus incident". What type of organizational pattern is Brit using
Chronological
Darcy gave a speech with a central idea "CS Lewis' writings were influenced by the reading he did throughout his life." Her main points were "as a child CS Lewis enjoyed books with animal characteristics." "as an adolescent CS Lewis enjoyed books on Norse mythology." "as an adult CS Lewis studied medieval literature." The main points follow what type of sequence?
Chronological
the ______ organizational pattern organize a topic by time or sequence
Chronological
Mattie and Nancy first met each other on the job. Since they saw each other every day and work together, they became friends. This situation best describes the relationship of
Circumstance
Garrett told his classmate Keith that if he didn't write his term paper for him, then Garrett was going to tell the professor that Keith cheated on the exam. This demonstrates the idea of
Coercion
Melanie loves to get a tan and could lay in the sun for hours even when her skin begins to burn. Lately, she has been hearing about the risks of skin cancer and now she isn't so sure that getting a tan is a good idea. What is Melanie experiencing?
Cognitive dissonance
Culture that values teamwork over individual accomplishment
Collectivistic
The force field analysis technique seeks to analyze a problem by determining the _______ forces, which are forces that enhance movement towards the goal
Driving
Marcus decides that he wants to get a persuasive presentation on the topic of blood donation; however, she has never donated blood himself and doesn't plan to participate in upcoming blood drives. Marcus failed to consider what aspect of topic selection?
Consider your experiences and interest
Karla's friend, Jessica, always had to have the last word. If Karla complained about a difficult test, Jessica would say, "That's nothing, you should see the tests Dr. Brown gives." If Karla is excited about a trip she is going to take, Jessica would say, "Oh, I've been there lots of times." Jessica could be described as having _____.
Conversational narcissism
Rather than get mad at her roommate for spending too much time in the bathroom, Anita decided to come up with some ideas so each of them can use the bathroom when they need to. Anita's conflict management style will be described as
Cooperative
_______ is the generation, application, combination, and extension of new ideas
Creativity
After arriving in Indonesia, Bruce felt anxious as he tried to navigate the city of Jakarta and find a grocery store. No one seems to speak English and he was overwhelmed with the situation. Bruce is experiencing
Culture shock
Jackson wrote "move to front of stage" on his note card to remind himself went to reposition his body on the stage.He is using a(n) _______
Delivery cue
A speech style common to an ethnic group or geographic region is known as
Dialect
The students from China were told not to enter the auditorium until they had a Bing search because last week a Chinese student had brought a knife into a lecture. These Chinese students are facing
Discrimination
On his way to class, Isaac overheard his professor in the hallway discussing those "radical Bible thumpers" with a fellow professor. Isaac felt personal sting and just couldn't get the sound of that phrase out of his mind. later, while in the professors class, he found out that he was taking poor notes and really didn't understand the lecture for that day. Which of the following best describes the cause of Isaac's failure to listen in class?
Emotional noise
Christian was asked to give an after dinner speech at the awards banquet for the rugby team. He decided to take a light approach to sport, and entitled his speech, "rugby, rugby, how do i love thee? or three ways to break your legs." The general purpose of this speech is most likely to
Entertain
The belief that one's own cultural traditions are superior to those of others
Ethnocentrism
Paula is excited to give her speech because it describes her recent trip to witness the presidential inauguration. Her speech will be a presentation about _______.
Events
Dan and Donna begin self-disclosing information about their dreams for the future, values, and religious beliefs, but they still spend a limited amount of time with one another. They are moving into which stage of relational escalation?
Exploration
Sanjay is well prepared for his presentation. As he presents his first point, he notices the confused look from his audience members. He clarifies the confusing concept and quickly adapts the remainder of his speech. Sunday is most likely using what type of delivery method?
Extemporaneous
Leanne presented an informative speech on tsunamis. She described the structural causes a tsunami's, how they develop, which areas of earth are prone to them, how they are measured, the damage they do, and what to do when one hits. The speech became dry, the audiences attention declined, and the speech exceeded the time limit by three minutes. From this description, what was Leanne's biggest mistake?
Failing to narrow the topic
James, Matt, Karla, and Ann have formed a research group to study a chemical engineering process. They meet in the library and identify twenty articles that deal with the process. They divide up the articles, and they schedule a meeting in which they will give a report to the other group members about their specific articles. This group is using which function effectively?
Gather and share appropriate information
by incorporating a startling fact or rhetorical question into the introduction, a speaker is trying to _____
Get the audiences attention
While not all members of the environmental group supported the idea of removing trees from the part, they wanted to avoid conflict with the bossy group leader, so there was very little disagreement during the brief discussion. This is an example of
Groupthink
Marcos mother reminded him that he would get more comfortable speaking in front of others every time he had to do it. This describes
Habituation
To support his speech on the rising cost of water usage in the village, Jenner use statistics that showed the cost of water usage and surrounding neighborhoods. These statistics are an example of
Hard evidence
Natalie checked online for movie showtimes. When she arrived at the theater, she found it has started an hour earlier than what was posted online. Afterwards, Natalie told her friend not to use the Internet because it was an unreliable source of information. This is an example of which reasoning fallacy?
Hasty generalization
As he began his speech, Jeremiah said, "it is possible that our country will experience and other recession in 10 years." This tells the audience that Jeremiah is using a(n)
Hypothetical illustration
After he finished his speech, Henry's classmate told him that he didn't appear nervous at all while Henry had a bin sure the audience could see his hands shaking. Henry's experience illustrates the
Illusion of transparency
Jonathan sat down next to Sandra and made eye contact. He then moved a little closer to her and began leaning toward her when she spoke, and smiling a lot in response. Jonathan is communicating his attraction through
Immediacy
One Sony snapped his fingers repeatedly to summon the server to his table, he was engaging in
Impersonal communication
At the end of the meeting, Kaylin asked Margo what her thoughts were on the topics that had been discussed. What method of delivery will Margo use in this situation?
Impromptu speaking
Cultural values individual accomplishment over teamwork
Individualistic
People start depending on each other for self confirmation in which stage
Intensification
Jessica works for an American based electronics firm and is visiting a company in Argentina that makes similar products. Her interaction with people at the Argentinian company will be an example of
Intercultural communication
Adrianna says, "Next, we will discuss the steps to become certified and remain certified in CPR: enroll in the course, attend the course, and keep your certification up to date by taking the course again." This is an example of a(n) _____.
Internal preview
Before she continued with the rest of her speech, Malory said, "we had discussed with a gambling addiction is and why can occur in college students." This is an example of a(n) ______
Internal summary
Leslie and Chris have reached a stage in their relationship and which they understand one another to the point that they can almost finish each other's sentences, openly discuss any issue, and I recognized among friends and family members as a committed couple. This would be an example of what stage in relational escalation
Intimacy
Sophie goes along with Michael because she feels their conflict cannot ever really be resolved, and she does not want to keep revisiting the topic. And Sophie's view, this conflict appears to be
Intractable
People born between 1982 in 2002 are known as ______
Millennials
And his speech about registering to vote, then explains the new legislation that allows voter registration to coincide with drivers license renewal. He concludes the speech by stating that any person who is not registered just stop by one of several locations listed on the chalkboard and register in time for the next election. Finally, Dan reiterates, "everyone, please register to vote; it's your right and your duty as a citizen." What aspect of affective conclusions has Dan used?
Motivating the audience to respond
Noah is listening to Leah tell a story about what happened in class yesterday. At this moment, these two are engaging in which communication actions?
Noah is decoding and Leah is encoding
tomas considered some ideas about possible solutions to his groups problem before he related to ideas aloud to the group. The technique Tomas used is called silent brainstorming or
Nominal group technique
Kumiko prefers to back away when another person tries to start an argument. She displays a(n) ______ style of conflict management
Nonconfrontational
Nissa was using _____ when she frowned after the teacher announced there would be a test this week.
Nonverbal communication
As Kelly reached the third and final point of her speech, she raised her arm slowly with her palm facing outward as if asking the audience to remain quiet and listen carefully before she continued to speak. This example describes Kelly using a(n) _____.
Nonverbal transition
The relational dialectics that focus on stability and change is predictability versus
Novelty
Patricia first held up a quilt square, and later displayed a completed quilt as part of her classroom demonstration. For the speech, Patricia used ______ as her presentation aid
Objects
Kendrick explained to the class that the combine on his family farm was used to harvest a corn crop every fall. He is explaining the term with a(n)
Operational definition
When using the ______ strategy to reduce uncertainty, a personal observe the person they are attracted to before communicating with him/her directly
Passive
Greg told his audience that the Pacific waters were calling him to return after his recent trip there. What type of figurative language is Greg using?
Personification
lisette thinks Matthew has a great smile and gorgeous here. Based on this information, lisette is experiencing
Physical attraction
Rather than riding his own speech, Tyler found one to use on the Internet and did not acknowledge his sources. Tyler is guilty of
Plagiarism
In her persuasive speech, Micah says the following: "when you help with the community paint-a-thon, you will bring joy to the children and their families who live in this neighborhood." What form of persuasive appeal is this?
Positive motivation
Jillian and her new roommate are getting to know each other by asking questions such as, "where did you work over the summer? ""Do you have brothers and sisters? "And "what's your major? "In which stage of relational escalation are they most likely to be?
Pre-interaction
Nisha is asked to make a presentation to a group of police officers. For her topic, Nisha decides to explain some techniques to manage help job stress. What tactic is Nisha using to make the presentation interesting?
Presenting information that relates to listeners
for a class project, Morgan ends up in a group with four other people who are all strangers to each other. First, they took turns introducing themselves and telling the others their majors. Although the discussion was pleasant, it was someone strained and uncomfortable. Morgan wondered who won the group will be motivated to work and who would be a slacker. This group is most likely experiencing ______
Primary tension
A speech that discusses the low percentage of voters turning out for the post local election and then moved on to suggest the possibility of Internet voting to increase voter turnout is using the organizational pattern of
Problem - solution
Maxine develops a speech in which her main ideas include the following: I. Fuel emissions from cars result in pollution. II. Driving alternative fuel vehicles will help decrease the pollution. What type of organizational pattern is Maxine using?
Problem-solution
Michaela and her high school boyfriend went to different colleges, and by Thanksgiving of the freshman year, they decided to break up because it was impossible to maintain a long distance relationship. Which doctor of interpersonal attraction seems to have contributed to the break up?
Proximity
Jenna feel better that she missed the meeting, but she thought Harris had said it was next week and now he has taken her off the project. Which category of conflict does this demonstrate?
Pseudo conflict
Thoughts, worries, and feelings that distract us from the communication process are called
Psychological noise
The number of people who must be present at a meeting in order to conduct business is called a
Quorum
Janine organized her three statistics on organ transplants according to their significance. She saved her "clincher" point about how easy it is to indicate your willingness to donate by signing the back of your driver's license for the last point before her conclusion. What organizational principle did Janine demonstrate in this speech?
Recency
Sharing information about oneself with another person, with the expectation that the other person will share information that is similar in risk or depth
Reciprocity
The fourth phase of group interaction, in which group members express positive feelings toward one another and toward the group.
Reinforcement
Enrique said, "Listen carefully, this is the most convincing reason why life is likely to exist on other planets." He is using which of the following techniques to make his presentation memorable?
Reinforcing key ideas verbally
Using a Q word or phrase more than once add emphasis and memorability to your message. This refers to the word structure of
Repetition
Giving verbal or nonverbal feedback to the speaker
Responding
As group members become more comfortable about expressing their opinions, they may begin to experience disagreements over leadership or task issues. This conflict is called
Secondary tension
The process of choosing which sound on which we focus
Selecting
Refers to voluntarily providing information to others that they would not learn if you did not tell them
Self disclosure
Stephanie felt uncomfortable after she gave her his first speech in class. She was accustomed to frequent audience responses that signaled involvement with and support of the speaker. Before her second speech, she continually told herself, "they don't mean to be rude, they just have different rules for appropriate behavior during a speech." Stephanie was using which method of adapting to the audience
Self talk
Sandra is conscious of her tendency to be soft-spoken and unassertive in communication situations. Based on this example, what characteristic of a competent communicator Cassandra have?
She is aware of her own communication
In the opening to her speech about eating disorders, Sheila told the story of her friend who almost died of anorexia. In her conclusion, she reminded her audience of what all her friend went through and explained that her friend was currently doing well in her battle against the disease. What strategy did Sheila use?
She provided closure to her presentation
Max is attempting to listen to his friend on the phone while watching a baseball game on television. This example illustrates which of the information processing barriers to listening?
Shifting attention
When Nadia met Rick at the party, she realize that he had many of the same interest as she did and he had also been raised in a military family. What characteristic is Nadia noticing?
Similarity
A(n) ______ relies on the words like or as to make a comparison between two things
Simile
Krista and her friends enjoy making unique dessert. They gather in one of their kitchens once a month to bake and eat their latest creation. This group is an example of a ______ group
Social
Empathy and sympathy are two ways for a person to use _______ when processing a message and recognizing another person's point of view
Social decentering
Jenna describe sitting by the fire on a cold winter day, "the word popped and hissed as the fire roared." Jenna is appealing to her listeners sense of
Sound
"as a result of my presentation, my listeners will return the library books on time." This is an example of a
Specific purpose statement
When speakers use textual PowerPoint slides as part of their presentation, the slides should _______ their speech
Supplement
According to the text, a speaker may increase his or her credibility by
Telling the audience about his or her related skills, talents, and experiences
When faced with the prospect of speaking anxiety, it is important to remember
The audience perceives that you are less nervous than you feel
In a speech on the characteristics of a diamond, Kelly used an easel and a series of large photographs attached to a foam board to illustrate her points. When she began her speech, she had the top picture turned over, so the audience could not see it. As she discussed each characteristic, she can cover the photograph appropriate to it. Which guideline for using visual aid was Kelly using?
Time your visuals to coincide with your discussion of them
J.P. wants to develop a presentation about the five bases of intrapersonal power (legitimate, reward, coercive, expert, and referent). His topic would be best suited for what type of organizational pattern
Topical
A group that feels apathetic about the assign task is likely to experience groupthink
True
Attraction is defined as an ongoing connection made with another person
True
Laura and Susan are sisters. This relationship is a relationship of circumstance
True
José used to think his partners helplessness with money was cute; now he find it annoying. They are starting to spend less time together, but aren't really arguing. What stage of relational de-escalation are Jose and his partner facing?
Turmoil stage
Which of the following is true regarding emotional expression
US culture falls on the end of the continuum toward full emotional expression
Relating sounds or behaviors to our own experiences or knowledge
Understanding
Instead of simply saying, "The dog slept on the chair," Emily said, "The lethargic dachshund snoozed contentedly on the overstuffed armchair." This best illustrates what principle of effective verbal delivery?
Use a vivid words
Karl wants to make sure he knows exactly why rob is upset with him. During the discussion, Carl gives his full attention to rob and then he responds after he hears everything rob has to say. What aspect of managing information is Carl demonstrating?
Use effective listening skills
Which of the following statements correctly reflects your text's definition of gender?
What is a psychologically base perception
As Ellen was nearing graduation, she thought back over her college career. Although she had wanted to be more involved in extra-curricular activities, she had focused more on her studies and tended to describe herself first as a student. What aspect of the formation of self-concept does this describe?
avowed identity
when the realtor tells Kim the countertops are granite, Kim runs her hand over the smooth, speckled surface. Kim knew the word granite because she could touch it and see it
concrete
Tara was confused when her husband said his office felt like a zoo and everyone was running around like crazy trying to get things done. Tara remembered going to the zoo as a child with her parents and enjoying the animals in a peaceful setting. This situation demonstrates the _________ meaning of a word.
connotative
Juan has recently noticed that when he works with his group on the group project, they dismiss his suggestions. He has no idea how to go about getting them to listen to his ideas. The communication skill framework would place Juan at the level of ______
conscious incompetence
On the day Janet was scheduled to give her speech, her class was relocated into an auditorium. Janet couldn't quite overcome the feeling of isolation as she spoke to just 20 classmates in a room that could seat 500. Which of the following elements is most responsible for Jenna's reaction?
context
asha tells for husband that she is frustrated by his lack of help with household chores. However, he does not seem to be listening because he had just returned home from work and is exhausted. This is an example of what type of barrier?
context barrier
with tears in her eyes, Lori told her husband he should use their one ticket to the world series game because he had been a fan since he was a little boy. what function of a nonverbal message is lori demonstrating?
contradicting
When a group establishes standards for evaluating possible solutions, they are developing their
criteria
when nigel used a thumbs up gesture in his speech to indicate enthusiasm, he was surprised to see anger on a few faces in the audience. later, he learned that this is considered a rude gesture in some countries. nigel forgot about the _______ nature of nonverbal communication.
culture bound
When the receiver of a message interprets the message he or she receives, it is known as
decoding
Michael ass members of the team for their opinion on the new product line before deciding whether or not to introduce it to the management team. Michael is an example of a(n) _____ leader
democratic
the statement, "im not attractive because my roommate gets asked out on dates more than i do," illustrates the concept of
social comparison
carson wants his audience to understand his message, so he clarifies the meaning of the word he wants to use by looking it up in the dictionary. carson is seeking the _____
denotative meaning
greg is feeling overwhelmed at his new job with projects that are coming due in a short time. he is talking with julia, his friend and coworker. julia responds by relating the frustration and confusion she felt when she started the job and offers to help greg get back on track. julia's expression of understanding is an example of
empathy
putting yourself in another person's shoes and experiencing what he or she is feeling.
empathy
stephanie was disapproving when danielle asked a total stranger for directions, something stephanie was brought up to believe was dangerous. this scenario demonstrates the _____ theory.
expectancy violations
jaxon wants to persuade his audience that recycling plastic and glass leads to soil conservation. You recognize this is a proposition of
fact
"before the hurricane, the Russia people leaving New Orleans for Baton Rouge was mighty as a storm surge that was approaching with the wind." This sentence is an example of personification.
false
A central idea should outline all the key points of a speech
false
A doorbell that rings continuously or an air conditioning unit that rumpus Laudy are examples of psychological noise
false
A preparation outline includes speaking notes and it is used to deliver the speech
false
Brad is angry with Angie, so while she tells him why she wants to go out to a specific restaurant for dinner, he sits perfectly still and makes no eye contact with her. Brad is refusing to send any feedback to her
false
During a recent meeting, Katherine's boss turned to her and without warning, that's her to provide the most recent sales figures for the new product. This is an example of manuscript speaking
false
Emma and Aaron argued about money a few weeks ago and then they began arguing about Aaron drinking too much on weekdays. This is an example of a serial argument.
false
In the listening process, remembering and understanding or essentially the same process
false
Keisha prefers to be busy and likes to work on many projects at the same time. She exhibits a monochronic time perspective.
false
Narcissistic communicators converse mostly about their conversational partners and typically provide less detail in their narratives than their partner might like
false
The illusion of transparency reflects the idea that only the speaker knows if he or she forgets to say a part of the speech
false
The professor asked the students to prepare a two minute speech on their summer internship to be delivered in front of the class in one week. This professor is requesting an impromptu speech.
false
When Filiberto returns home from his classes, he finds that there are three emails from his friend that were sent at various times. These emails illustrate that mediator communication is synchronous
false
When partners to find their lives less as a couple and more as individuals, they are in the stagnation stage of relational de-escalation
false
The verbal and nonverbal responses to a message that are receivers
feedback
Carlos has been asked to participate in a study on the quality of food in the dorm cafeteria. He will be in the study with 20 other students and they will be able to offer their opinions on the food. This is an example of a ______ group
focus
mariana said, "Susie you've done some research. What have you found that might work in our department? "By saying this, Mariana was using her ______ skills
gatekeeping
Kevin uses words like "councilman and mailman" even though he knows not everyone in these jobs is a man. Kevin is using _____ language.
generic
the most common form of sexism in language, which refers to using a masculine term to describe all people
generic
Pam and Terry were discussing their current relationship. Pam digressed from the current situation and began to talk about what Terry had done in the past to hurt her feelings. This behavior is referred to as
gunny-sacking
Trisha knew that the past few times she had to speak in front of her class she had actually felt less nervous especially compared to how nervous she felt freshman year. This is a demonstration of which concept?
habituation
fred tells inappropriate jokes that make fun of people who are gay or lesbian. what type of language is fred using?
homophobic language
the audience members smiled and nodded in agreement as Shari told about her struggles shoveling snow during the worst winter on record. The smiles displayed by the audience are forms of
immediacy
Patrick understands that when he wants to get a haircut, he needs to call ahead for an appointment. He knows this even though he has never been told directly. This example illustrates a(n)________ rule
implicit
Robin suspected that her roommate, Julie, wanted to break up with her boyfriend. Rather than asking her specifically, Robin paid close attention to how Julie complained about him, avoided his phone calls, and was late getting ready for dates with him. What method was Robin using to check her perception of Julie's feelings?
indirect perception checking
A campus organization planning group is brainstorming possible themes for their homecoming float. The ideas are flowing freely, when Katie enters the group late. Without regard for the group's brainstorming session, she begins discussing her recent breakup with her boyfriend. Katie is playing which type of group role?
individual role
ginny didn't want to speak to her seat mate on the plane, so when she got into her seat, she purposefully avoided making eye contact. this shows how communication is
inescapable
Mick was asked to make a presentation to the town Council on the Eagle Scout who lived in the town. His three main points cover the history of equal scouts, the process of becoming an Eagle Scout and the names of the boys who had achieved the ranking. The general purpose of this bitch was most likely to
inform
When students are out for the speech by Joe Clark, they had already seen posters are on campus with his picture and the mention of a movie about him, lean on me, which many had even seen. In his speech of introduction, the student body president complemented Clark's achievements and commented upon his awards and recognition. Publicity and the introduction enhanced Mr. Clarks _______ credibility
initial
During a recent school board meeting, members of the community and teachers shared in a give-and-take discussion regarding a proposed change in the school calendar. They were all responsive to the comments of board members during the discussion. This type of discussion demonstrates the concept of
interaction
While on a trip to the Mediterranean, Carl notes that men tend to stand very close to each other - actually touching -- when talking to one another on the street. Carl is observing the ______ space between these men.
intimate
Gilberto makes a negative comment about Kristen's new haircut. He quickly recants saying "I'm sorry Kristen, you know I didn't mean it." Unfortunately, Kristen still feels hurt. This example demonstrates that communication is
irreversible
which of the following exemplifies the concept of polarization
kevin told his brother, "you're either with me or against me"
Leroy was recently elected to the position of chair of his department at the university. With regard to department business, Leroy now has which type of power?
legitamate
the term Aristotle uses to refer to logical arguments
logos
Larry grew up in a family in which his mother and father were constantly fighting and insulting each other. Their divorce was especially messy and mean. The poor quality of their relationship caused Larry to avoid commitment in a loving relationship for many years. Larry finally decides that he can no longer allow his feelings about love and marriage to be colored by his parents' failures. Which technique for improving self-esteem did Larry use?
losing your baggage
Alfonso is very tall and thin and cannot seem to add any muscle, although he works out in the gym four days every week. While at the gym, Alfonso compares his lack of muscle with the muscles of other men who work out at the gym. Alfonso's concern with this discrepancy is attributed to his focus on his _____ self
material
the element of the self which is reflected in all the tangible things you own
material
when margaret sees the american flag, she thinks about the men and women who fought for democracy. when Jaret sees the flag, he thinks about the football players who "take a knee" when the national anthem is played. these two interpretations of the flag represent _____
meaning
While unheard of just a few years ago, the word 'crowdsourcing' is now commonly used in conversations. New words that are introduced into a language are called ___________.
neologisms
Gretchen decides to join a study group. She attends the group for the first time and arrives about 10 minutes early for the meeting. She is surprised to see that no other group members have arrived. In fact, no one showed up until ten minutes past the posted start time. Gretchen realizes that arriving late is deemed appropriate behavior by the group. This would be an example of a group _____.
norm
during the first meeting of the mothers of twins club, everyone got to know each other and the group decided to meet monthly for discussions on raising multiples. what phase of group development does this demonstrate?
orientation
even though connor felt strongly about his position on the matter, he included all opposing views in his presentation bc he knew his audience consisted of people who felt differently than he did. connor is demonstrating the idea of being
other-oriented
the pitch, rate, and volume of one's speech as well as the use of silence
paralanguage
Tim had been watching Pat all semester in class, although they had never really talked. At first he thought that Pat was about as interesting as a piece of toast, but as the semester progressed he could tell from Pat's comments that Pat had a very dry, biting sense of humor. He began to think that Pat might be an interesting person to be friends with. What information reduction strategy is Tim using?
passive
Leah moves closer to George and begins to converse with him from about two feet away. At this distance, in which of George's spatial zones is Leah?
personal
If you prefer to do many things at once, you demonstrate a(n) ________ Time perspective
polychronic
Gisella is planning a speech advocating that all students be required to take two years of a foreign language prior to graduation. She is confident that most people in her class are against her position. Gisella feels like her strongest argument is the value of this girl when seeking employment, and decides to present this as her first main point. What principle is Gisella using
primacy
a claim with which you want your audience to agree
proposition
the study of how close or far away from people and objects we position ourselves.
proxemics
the proximal zone defined as 12 feet and beyond
public space
When you were in your ideas from the least to the most important, you are using the principle of
recency
A classmate asks Caroline about evidence that seemed questionable in her persuasive speech. Caroline evades the issue by quickly bringing up an irrelevant fact about another point in her speech. What sort of logical fallacy does this illustrate?
red herring
after Patrice the first statistics quiz, she thought she would fail the whole class. then she realized it was just one quiz, and she would have many more quizzes in the future that would boost her grade. this demonstrates the concept of
reframing
Sarah identifies common arguments as to why Bigfoot does not exist and systematically argues against each of these objections. What organizational pattern is she using?
refutation
Conflict that becomes personal because group members do not like, value, or respect one another is known as _______ conflict
relational
Keri really enjoys talking with people, learning about them, and sharing personal information. How would you describe Keri's listening style?
relational learning
Brian told Pete that he could not recall the date of the upcoming exam. Brian is not using the last part of the listening process, which is called _____.
remembering
Recalling information
remembering
while most of the class raised their hand quickly after the professor asked who was ready for the test, Jonah and Miles were slow to raise their hands. this is a variance in
response latency
Joanna's mother has decided that Joanna may drive the family car only after she has cleaned the upstairs part of the house. Joanna's mother is using _____ power.
reward
even though the room was very noisy, collette chose to focus on what the teacher was saying. which stage of listening is collette demonstrating?
selecting
ever since she was a little girl, rhonda knew she wanted to be a teacher. now that she is applying to college for a degree in education, she can hardly wait until that dream comes true. her belief has been stable over a long period of time. this is an example of
self- concept clarity
Carlos told the interviewer he was organized, detail oriented, and confident. He typically describes himself this way when people ask what type of worker he is. This reveals Carlos'
self-concept
An evaluation of one's worth or value that can fluctuate is known as ________________.
self-esteem
Priscilla feels that she is unattractive and unlovable following a break-up with her boyfriend. Prior to this incident, Priscilla had a healthy view of her worth. Priscilla experienced a decrease in which of the following?
self-esteem
Andrew had plans to be married by the age of 25; however, he turned 30 and was still unmarried. He concluded that he was incapable of maintaining a healthy relationship. Andrew's self-esteem was impacted by which of the following?
self-expectations
meghan is the only person in the group who tries to "keep the peace quote and make other group members feel better when their feelings get hurt. Megan is displaying a ________ role in her group
social
Janet discussed her performance review with her new supervisor, Mrs. Abrams. As they were talking, Janet sat in a chair about eight feet away from her supervisor, who was behind her desk. Which spatial zone was Janet using?
social space
Brett told the audience that he thought building a new addition onto the school would result in improved test scores because students would respond to a more pleasant environment. Brett is providing ______ evidence
soft
The originator of a thought or emotion who encodes this information for someone is called
source
Stephen was planning a speech on the environmental impact of the eruption of Mt. St. Helens. He planned to organize his speech by starting at the area immediately around the cone, move to a discussion of the areas directly east of the mountain, then move counterclockwise to the north and west of the mountain. What type of organizational pattern was he using?
spatial
when her children rushed into the house after school, marlo raised her finger to her lips to indicate they should be quiet because she was on the phone. what function was this behavior serving?
substituting
language that creates a climate of trust
supportive
Jenny sees herself as a caring person. She communicates this perception of herself to a career counselor; therefore, the counselor recommends that she enter the field of nursing. Jenny's interaction with the counselor demonstrates what dimension of Jenny's self-awareness?
symbolic self-awareness
the words on the pages of a textbook and the wave of a hand your friend makes when she sees you on the street are both examples of
symbols
Michaela often takes the minutes of the meetings; Gary often asks others to contribute new ideas; Carrie offers pros and cons about the suggested solutions. This would be examples of _________ roles
task
max thought the group should donate at least $300 to the charity, but Dion thought they should ask the company to donate $150 and their group to donate the other $150. What kind of conflict are these two experiencing?
task
when Don asked his boss for information, he noticed his boss's answers tended to ramble on. this frustrated Don when all he wanted was information. Don's listening style would be described as
task-oriented listening
during the first team meeting, the coach told the players that practice would be from 3:30 to 5:30 every day after school and everyone needed to wear their practice shirt. the coach was providing _______ so players knew what to expect
team ground rules
When Allen entered the classroom, he saw that he had a few minutes to spare, so he set his bag down on his favorite seat and went to the foyer to get a soft drink. Allen was using his bag as a(n) _____.
territorial marker
Sapir-Whorf Hypothesis suggests which of the following
thought is rooted in and controlled by language
Gary plan to discuss medieval weapons by describing three types of swords used during that period. If he does cause each type of sword as a main point, he will be using a(n) ______ organizational pattern
topical
conscious competence occurs when we are aware that we know or can do something, but it has not yet become an integrated habit
true
when she is angry with her husband, maddie looks him in the eye and says "yeah, right" and then walks into the other room. she knows her response will make him as frustrated as she feels. maddie is using
trigger words
According to the social penetration model, as a relationship develops, the breadth and depth of information shared increases
true
Audience centered public speakers are sensitive to the diversity of the audience
true
Carls audience doesn't agree with some of the things he will be presenting, so he decides to start his speech by talking about the things they do agree with him on. This demonstrates the principle of primacy.
true
Citation for more work of fiction or non-fiction is an example of a literary quotation
true
Collectivistic cultures reward group achievement
true
During his job interview, Randall was careful to notice the expressions on the face of his interview her and this helped him to verify the meaning of the words he heard. Rental is aware of cultural context
true
Essentially, men often communicate to report and women often communicate to establish rapport.
true
In the intensification stage of relational escalation, partners weigh heavily on each other's opinions
true
James thought Kelsey had said to "turn off the light "when she really asked him to "turn on the light. "This is a form of pseudo conflict.
true
John made a presentation at work in which he explained how to handle customer complaints. This would be an example of an informative speech.
true
Listening to evaluate includes assessing the validity and reliability of the information when hears
true
Mutual eye contact, smiling, and leaning forward are all examples of immediacy behaviors.
true
Observing nonverbal behaviors is an important part of listening
true
Personnel managers site oral communication skills as a top factor in helping graduating college students obtain employment
true
Phrases like "in addition", "in other words", and "in summary" are examples of verbal transitions
true
Shelby told the group that the project should be implemented by April. This is an example of establishing criteria
true
Speakers should offer definitions of our technical her little known terms in their presentations
true
The specific purpose of your presentation is not intended to become part of your speech, but to guide preparation of the speech
true
There are two fundamental goals of successful speaker: effective speech and an ethical speech
true
There is evidence that listening skills correlate with academic ability
true
Tiffany looks up to her older sister and often asks her advice on personal matters. This is an example of referent power.
true
Using one's voice to add intensity to a particular word is an example of using a nonverbal accent cue.
true
When Jen hears the word "comfortable," she thinks of the large sectional couch at her parents' house where she spent hours watching movies with her high school friends. Her thoughts demonstrate the connotative meaning of the word.
true
When will sign meaning to iMessage, we are in a stage of listening process called understanding
true
You should include an abbreviated form of your introduction and conclusion in your speaking notes
true
an advertisement for a yoga class telling future participants they will experience peace and contentment with yoga is attempting to motivate with a positive appeal
true
Karl felt lost in his astrophysics class. Although he wrote down everything his instructor said, the terminology was totally new to him. None of the concepts related to anything he had ever experienced before. In addition, much of the instruction was based on equations and symbols that he didn't recognize. Which listening stage is Karl having trouble with?
understanding
an enduring conception of right or wrong, good or bad
value
Vlad is the leader of a group; he receives most of the messages from the group members, and he provides most of the information the group members receive. This is an example of a(n) _____ network.
wheel
