STCO 550: Chapters 11-12

When attempting to resolve conflict between two group members, leaders are advised to:

use confrontation and problem solving

Which of the following examples shows the use of a power-oriented linguistic style?

Janet speaks in a loud and clear voice during team meetings so that everyone can hear her.

The _____ style of conflict management is halfway between domination and appeasement.

sharing

Multiunit organizations sometimes enhance creativity by:

sharing ideas across divisions

Department head Matt wants the department members to be convinced of the merits of a new procedure. He gets a well-liked worker to speak in favor of the new procedure. Matt is using the persuasion principle known as:

social proof

Which of the following communication approaches is the most likely to be helpful in overcoming cross-cultural communication barriers?

speaking slowly and clearly to people

A frame in communication is built around the best context for responding to the needs of others.

true

A problem noted with selective listening on the part of the leader is that it can block him or her from paying attention to a full range of problems.

true

A recommendation for managing creative workers is to provide them with a minimum amount of structure.

true

A useful contributor to inspirational communication is to sprinkle a conversation with emotion-provoking words.

true

A method of managing creative workers is to _____.

give them flexibility

Although relying on data to support conclusions is impressive, a persuasive communicator should also express confidence in his or her intuition.

true

Confrontation and problem solving is a useful technique for a leader who is attempting to get two direct reports to resolve a conflict between them.

true

In terms of leadership and management, listening is:

an opportunity for dialogue and conversation

The recommended way for a manager to make the rounds is to start the work day with an e-mail message to all direct reports asking for their input on problems and concerns.

false

Estelle plans to present the science project assigned to her in a creative manner.​ She concentrates on finding ways to present her project. She comes up with possible solutions without evaluating them. Which step of the creative process is illustrated in the given scenario?

immersion

The approaches to negotiation that emphasize collaboration focus on:

beginning with a plausible offer

In cross-cultural relations, an attitude of highest respect is to communicate the belief that another person's culture is:

different from but not inferior to yours.

Glow Inc., a company producing personal care products, plans to launch new skin care products for middle-aged men and women. The company is looking at unique and innovative products. The top management decides to collect ideas from all the employees. In order to encourage its employees to think creatively, the company should _____.

establish idea quotas to generate new ideas

Mark, the manager of the marketing team of a company, often contacts the members of the finance team for budget-related details. Mark needs this information to design marketing strategies that fall within the allocated budget. Which kind of leadership network is Mark using for performing his tasks efficiently?

operational network

Front-loading communication messages involves:

placing key ideas at the beginning of a conversation

A study of leader-member exchanges and creativity among research and development specialists indicated that leader-member exchanges were:

positively associated with creativity.

Seeing opportunities is an important part of entrepreneurial leadership.

true

A basic principle of persuasion is:

a. people like those who like them.

Susan, a telemarketing executive of a company producing household appliances, receives a complaint from one of the customers for a week's delay in delivery. In order to pacify the customer, Susan offers to deduct delivery charges. Susan takes this decision because the customer happensto be a regular user of the company's products and she does not want the company to lose a valuable customer. Which style of conflict management is Susan using in the given example?

accommodative style

A useful variation of the collaborative style of conflict management is to:

agree with the person criticizing you

A person who has the experience of flow becomes preoccupied with the external consequences of performing a task.

false

Being the first to listen during a negotiation session results in distrust.

false

Distaste for the task is associated with high creativity because the worker works rapidly to find a solution to the distasteful problem.

false

A communication strategy that can make people appear powerful is:

knowing exactly what they want