Study set

The Abilene paradox is?

A metaphor for how we can be incorrectly influenced by others

Your work team includes many cooperative people. The more you think about it, they just agree with the leader, just to make him happy. These people likely have which conflict management style?

Accommodating

Social loafing is a tendency for individual effort to decline as group size increases. what causes this?

All answers are correct

Why, as a Manager, using influence is the most effective wya to make an employee compliant

All answers are correct

Groups should be included in the decision process when...

All are correct

The term Brainstorming refers to _______

All ideas being accepted without criticism

Thinking about the ITP Model, what happens if the conflict style avoiding is used

All of these

The concept of nominal group is closely associated with _______ but with evaluation of each idea

Brainstorming

The ITP conflict model uses two basic dimensions in conflict. They are __________________

Concern for self and concern for others

A manager is having a difficult time deciding the best course of action to pursue among a number of possible alternative options that she is considering. She could benefit from using which problem solving technique?

Decisional balance sheet

The ___________ technique is a group process that anonymously generates ideas from geographically dispersed experts

Delphi

Jim is head of the marketing department ....

Devil's advocacy

The two basic types of negotiation used in business are

Distributive and integrative

Labor and management at ABC Trucking ....

Distributive bargaining

Which of the following can lead to groupthink

Extensive information gathering

The Pre-Mortem Exercise is designed to

Foster intuitive decision making or decisions that rely on ideas, images, and possibilities

Social influence occurs when a person changes belief to

Gain acceptance and approval by a valued group

Mary's manager individually asked Mary and three other team members their opinions on whether a new product should be withdrawn from the market. Marys opinion was no, Later Mary met with her other three group members and her option became more extreme. She was adamant about withdrawing the product from the market. What does this situation describe?

Group Polarization

Collaborating as a conflict resolution style can best be described as?

Integrating solutions

Which of these hinders creative thinking

Not challenging fixed assumptions

The fixed pie perception is the belief that

Ones own interests are at complete odds with those of the other party

A certain organization finds that there is too much absenteeism among employees. What part of Kolb's model is this?

Problem definition

At a North-Eastern University, every time 2 or more inches of snow accumulates, the administrative department gets a contracted snow ploy to start removing the snow. This is an example of...

Programmed decision

The _____ Model proposes that managers use a four-step sequence when making a decision.

Rational

A high amount of _______ conflict is a problem for team effectiveness

Relational (A-type conflict)

Involves solving problems by producing the option that meets most needs

Satisfying

Which of the following is a defining implication of the garbage can model of decision making

Sometimes, organizations create solutions before they have defined a problem

You are involved in a team putting together a concert. Your teammates, Liang and Pablo seem to be engaged in conflict. Though you worked together for a few weeks, you see that they openly say negative and somewhat personal things about the other, suggesting that others rights to a song. When should you step in to ensure your team is an effective one?

Stop this now. None of this type of conflict is acceptable in an effective team

The previous question talked about conflict between two team members. What kind of conflict is it?

Task

The following statements are applicable to the best of intentions case EXCEPT...

The case reviews hiring decisions in rural America

________________ ______ involves staging a structured debate of opposing viewpoints prior to making a decision

The dialectic method

When teams have too much A-type conflict, which of the following is most likely to occur?

The focus changes from the team to the individuals

People desire to cooperate in negotiations because

They want to reach a deal and work together

A dominant theme in this course has been the importance .....

True

In consultative decision making, the leader asks from inputs from his team members and then makes the decision himself

True

Problem definition involves identifying the causes of a problem

True

The best way to handle an organizational crisis is to protect a company image

True

A person's interest in a negotiation are best described as

What one wants/needs in the negotiation

In decision making, an example of a post-mortem approach is described below - which one is not a description of a post-mortem approach

When a project dies you apply a post-mortem

You recently joined a team including Paul, mike, Nicole, and jean. The team is developing a new budget for the department, in the last meeting Nicole argued with Paul about his method of planning costs. Also, Jennifer argued with mike about the department/revenues. Based on this info, is this team likely to be effective

Yes/True

Which of the following is an outcome of the solution analysis part of Kolbs model

choosing the solution

occurs when a person changes his or beliefs or behaviors in ways that are consistent with what they believe to be the groups standards

conformity

Which type of negotiation results in the creation of value

integrated negotiations

the ability to change the behavior of another person

interpersonal influence

How effective is a team that uses an accommodating style likely to be

lower than average

Which of the following involves rank ordering

nominal group technique

people are more likely to agree to do something if

someone they know and like asks them to do it

Why is negotiation necessary?

the interdependence of modern business operations

the principal of reciprocity is based upon

the irresponsible urge for people to repay what has been given to them

The primary reason for using group problem solving techniques is to help all employees feel that they are helping to resolve the issue. T/F

true