SUP-CH10

suggestions for building group cohesiveness

-Keeping groups small -Selecting group members carefully -Finding a good personality fit between new and old employees -Developing an office layout that improves communication -Creating clear goals -Inspiring group competition -Rewarding groups rather than individuals -Isolating groups from each other

What is a self-directed work team?

A formal work group that is empowered to control the work they do without a formal supervisor.

norming (phases in the life of teams)

Developing the informal rules to regulate team behavior

What is group cohesiveness?

Group cohesiveness is the degree of attraction among group members, or how tightly knit a group is.

What is group conformity?

Group conformity is the degree to which group members accept and follow group norms.

What is a group norm?

Group norms are the informal rules a group adopts to regulate the behavior of its members.

informal work group

Informal work groups are formed voluntarily by employees of an organization. They develop from personal contacts and interactions among people.

What is quality circle?

It's a group of employees, usually from 5 to 15 people, from a single work unit who share ideas on how to improve quality.

linking-pin concept.

It's one way of describing management's role in work groups. Managers themselves are the linking pins.

What is team building?

It's the process of establishing a cohesive group that works together to achieve its goals.

group thinking

Losing ability to think as individuals and conform at the expense of good judgment

formal work group

Management establishes formal work groups or work teams to carry out specific tasks. Formal groups may exist for short or long periods of time.

Interest group

Members share a purpose or concern

performing (phases in the life of teams)

Team becomes effective and high performing

forming (phases in the life of teams)

Team members come together

storming (phases in the life of teams)

Team members question the leadership and direction of the group

social loafing

Tendency of individuals to put forth less effort when they are part of a group

What is the Hawthorne effect?

The Hawthorne effect states that giving special attention to a group of employees changes the employees' behavior

Social loafing can be reduced by ________

establishing a clear method to identify individual contributions

phases in the life of teams

forming norming storming performing

What is idiosyncrasy credit?

it occurs when individuals who have played a significant role in a group are allowed some freedom within the group.

What is a virtual work team?

this group use technology-supported communication, with the team members working and living in different locations.