Supervision duex

A supervisor can make his/her mark in the organization by prepar- ing a competent report and then conveying its content to superiors and subordinates alike.

...

Arrangement is an important principle in written communication.

...

Communications can be categorized as autocratic, democratic, and authoritarian.

...

One cannot truly communicate with others by merely hearing in a passive manner what is being said.

...

Redundancy is efficient in its time and inefficient in it being repetitious.

...

Semantic blocks only occur when ones skills as a communicator are less than perfect.

...

Special orders are those that establish policy.

...

Status difference is always a hindrance in communication.

...

The approach of toward supervision is an important science that grew from other sciences in managing people. a. Labor relations b. Human relations c. Scientific management d. Performance management

...

The direction of communications has been found to play an important part in their effectiveness.

...

The process of filtering can affect a supervisor in his/her downward communication.

...

All interviews are considered confidential.

...False

In each interview, the person conducting the interview should be the central figure at all times.

...False

Most of the time employees with personal problems avoid seeking personal advice from their supervisors.

...False

The greatest learning in an interview occurs not through speaking but through doing.

...False

In using questions, the interviewer must recognize that he may guide the interview away from its true purpose.

...True

It is most important to learn the true reason for a resignation rather than the expressed reason.

...True

Personal prejudices should be avoided in dealings with subordinates.

...True

The prime objective of an employment interview is the appraisal of an applicant's qualifications for employment.

...True

The process of ___ gives the person being interviewed the opportunity to understand themselves better and, in so doing, to gain a different interpretation of the problem at hand. a. Active listening b. Passive listening c. Counseling and praise d. Counseling and empathy

...a. Active Listening

The wise supervisor will realize that sudden and pronounced behavioral changes in his relationship with subordinates might be viewed as , which will hinder the rapport between the two. a. Distrust b. Domineering c. Antagonistic d. Intimidating

...a. Distrust

With regard to dealing with subordinates, it is fundamental that every supervisor avoid which of the following? a. Positive attitude b. Personal biases clouding his or her judgment c. Communication skills enhancing rapport d. All of the above

...b. Personal bias clouding his or her judgement

Which form of employee interviewing is seldom entirely successful because questions seldom elicit the whole story from the interviewee? a. Interrogation b. Question-and-answer c. Counseling d. Lecturing

...b. Question and Answer

All of the following are examples of types of interviews listed in the text except: a The separation interview b. The probationary interview c. The disciplinary action interview d. The grievance interview

...b. The probationary interview

Opening an interview and use of questions are important steps in: a. Making a report of the interview b. Establishing protocol in an interview c. Conducting an interview d. Scheduling an interview

...c. Conducting an interview

Which interview type can be used effectively to review past performance and to give constructive guidance concerning improvement required? a The informal interview b. The problem-solving interview c. The progress interview d. The grievance interview

...c. The progress interview

When a record of the interview is desirable, upon its conclusion, the results and the observations of the interviewer should be recorded promptly to prevent: a. Omissions b. Inaccuracies c. Faulty information from filtering in d. All of the above

...d. All of the above

Which ofthe following should be avoided in the attitude of the in- terviewer since it might close avenues of communication? a. Domineering attitude b. Overly authoritative attitude c. Paternalistic attitude d. All of the above

...d. All of the above

Field trips can be used as a teaching aid .

5- True

In preparing to teach a lesson about a particular job, the instructor must evaluate the task involved and the operations necessary to complete it.

5- True

Goals that are designed to change the behavior of an employee in training in terms of their ultimate job performance by a single presentation or series of lessons are called: a. Vision statements b. Performance measures c. General objectives d. Specific orders

5- c. General objectives

Which of the following is a type of teaching aid? a. Duplicated aids b. Projected aids c. Three-dimensional aids d. All of the above

5- d. All of the above

Special orders are those that establish policy.

6- False

A supervisor can make his/her mark in the organization by prepar- ing a competent report and then conveying its content to superiors and subordinates alike.

6- True

What type of orders are those that establish policy? a. Directives b. General orders c. Special orders d. All of the above

6- b. General Orders

The ability to clearly and concisely is the most important single skill of the supervisor. a. Lead b. Train c. Communicate d. Delegate

6- c. Communicate

A major function of the interview is to be an interrogation.

7- False

Some interviews are unsuccessful because of a failure of the parties to communicate what is meant or to understand what is said.

7- True

A/An has a primary purpose to obtain or impart information or influence attitudes or behavior. a. Interview b. Meeting c. Presentation d. Lecture

7- a. Interview

Which of the following is known as the interchange of views and ideas between two or more persons? a. Interview b. Meeting c. Presentation d. Lecture

7- a. Interview

According to the text , success of the interview is dependent on all of these factors except: a. Time and location of the interview b. Ability of the interviewer in eliciting responses c. The personalities ofboth parties d. The attitudes ofboth parties

7- a. Time and location of the interview

Which of the following involves a process of questioning in which the one doing the questioning assumes a dominant role in the relationship? a. Interview b. Interrogation c. Lecture d. Meeting

7- b. Interrogation

Who is the one in an interview who has to exchange ideas with the one being questioned? a. Interviewee b. Interviewer c. Investigatee d. Investigator

7- b. Interviewer

Questions that may be used at first to establish the habit of answering should be prepared if the ------ technique of interview is used . a. Interrogation b. Question-and-answer c. Counseling d. Lecturing

7- b. Question and answer

Which of the following is one of the prime activities of every supervisory officer at all levels and requires a great portion ofhis or her time? a. Lectures b. Discipline c. Consulting d. Meetings

7- c. Consulting

According to the text, all of the following are major functions ofthe interview except: a. Motivating employees for the purpose of improvement b. Helping solve personal and group problems c. Providing training on situations and events d. Appraising past or present situation of the employee

7- c. Providing training on situations and events

The major functions of the interview are to: a. Obtain information b. Communicate information c. Motivate employees for the purpose of improvement d. All of the above

7- d. All of the above

Which of the following steps should the supervisor undertake in preparing for an interview? a. Preliminary planning b. Arranging for privacy c. Preparing questions d. All of the above

7- d. All of the above

The approach of toward supervision is an important science that grew from other sciences in managing people. a. Labor relations b. Human relations c. Scientific management d. Performance management

8- b. Human relations

Which Term refers to the act of overseeing People? A. Supervision B. Management C. Leadership D.Directing

A. Supervision

POSDCORB stands for: a. Planning, Organizing, Staffing, Directing, Coordinating, Reporting, and Budgeting b. Planning, Organizing, Structuring, Delegating, Coordinating, Reporting, and Budgeting c. Planning, Organizing, Structuring, Directing, Coordinating, Responding, and Budgeting d. Planning, Organizing, Staffing, Directing, Coordinating, Responding, and Budgeting

A.) Planning, Organizing, Staffing, Directing, Coordinating, Reporting, Budgeting

Which of the following denotes the process of Directing and controlling people and things so that organization objectives can be accomplished. A. Supervision B. Management C Leadership D. Directing

B. Leadership

Supervisors must develop the art of influencing others, coordinating their efforts and directing them to proper goals in such a way as to obtain their A obedience B. Confidence C. Loyal cooperation D. All of the Above

D. All the above

In the law enforcement agency, first level supervisors are of special importance because of the great need for A Mentors B. Facilitators C. Leaders D. Teamwork

D. Teamwork

A drinker must hit bottom before he/she will realize that help is needed.

False

A drinking problem cannot exist without the affected person being aware of it.

False

A supervisor doesn't have time to appreciate the effects of his ac- tivities upon the general welfare and morale of subordinates.

False

A supervisor should not adapt his approach in training in each instance to the varied environments in which the need for training reveals itself, as this causes confusion and frustration by the subordinates.

False

According to the text, a leader should possess the trait of ambition.

False

Accrording to the text, a leader should possess the trait of aggressivity

False

An assignment to a position where an individual can achieve added success has no impact on developing that individual's self-esteem.

False

Association is a step in the five steps of teaching.

False

Communications can be categorized as autocratic, democratic, and authoritarian .

False

Controlling is working out in a broad outline things that need to be done.

False

Development of confidence is a basic human drive.

False

Effective learning will always take place, even if the learner is not ready to absorb what is presented to him.

False

It takes an alcoholic to treat an alcoholic, thus the success of Alcoholics Anonymous.

False

Leadership does not fail because it is not provided when it is most needed but rather because the techniques are flawed.

False

Lecture is a step in the five steps of teaching.

False

Morale, esprit la vie, and discipline are interdependent.

False

Officers have few opinions about organizational controls of their moral conduct, personal debt, and use of alcohol off duty.

False

Ordinarily, from a strict learning standpoint, it has been found most desirable to teach a complicated lengthy operation as a whole in the same sequence that will be followed in practice .

False

Panel discussion and conferences are not good methods of teaching and learning.

False

Punitive action for similar breaches of conduct should not be unifOrm providing such derelictions occur under like conditions.

False

Redundancy is efficient in its time and inefficient in it being repetitious.

False

Reporting is the all-important duty of interrelating the various parts of work .

False

Role playing is a greatly overworked method of teaching .

False

Semantic blocks only occur when ones skills as a communicator are less than perfect.

False

Situational barriers may consist of an incompatible partner or supervisor that one is assigned to work with on the job.

False

State statutes will dictate the procedure to be followed in receiving and disposing of complaints against personnel.

False

Status difference is always a hindrance in communication.

False

Studies have revealed that workers' reactions to management con- trols have changed greatly in the last half century.

False

Studies have revealed that workers' reactions to the work environment have changed greatly in the last half century.

False

Supervision takes place at all levels of an organization.

False

Supervisors never resist adopting more refined supervisory practices because of the military connotation supervision implies in the quasi-military law enforcement.

False

Supervisors should always keep their superiors informed-except when the news will make them unhappy.

False

Tactical plans are those that consist of a set of broad principles that guide personnel in the accomplishment of general objectives.

False

The Loudermill procedures would be the safest course to follow inimportant disciplinary cases.

False

The ability of a supervisor to pass on learning to his subordinate depends solely on the quality of material made available to them as an instructor.

False

The average supervisor always faces up to his or her responsibility of giving forthright criticism when it is due.

False

The contemporary attitude toward human nature and human engineering is no longer a prominent issue in the concept of management.

False

The medical problems associated with drinking are the most troubling for the supervisor.

False

The most obvious means of preventing frustrations arising out of the work environment is the discovery and removal of underlying causes.

False

The personality of the instructor, unlike his teaching abilities, does not affect the rate at which learning takes place .

False

The practice of delegation hampers the development of subordinates' ability to perform the supervisor's job in the absence of the supervisor.

False

The supervisor derives his/her official authority from the spirit of cooperation and respect he/she gains from his subordinates and not from management.

False

The threat of punishment and the fear it creates are very effective in changing behavior in the organization.

False

There are hard-and-fast rules for supervising in every work situation.

False

With respondeat adequate, the supervisor's responsibility in making personnel complaint investigations is increased materially.

False

What type of plan relates to such matters as budget preparation and the use and control offunds allotted for personnel, equipment, and supplies? a. Fiscal plans b. Auxiliary service plans c. Rules and regulations d. Policies c

Fiscal Plans

Which of the following plans are designed to give guidance and direction to personnel in the performance of normal police activities? a. Operational b. Procedural c. Tactical d. Functional

Operational

The function that requires the continuous analyzing of the organizational structure within the supervisor's sphere of operations in order to ensure that it meets the needs of the total organization in providing a medium of communication between the elements of the hierarchy is: a. Reporting b. Organizing c. Staffing d. Directing

Organizing

Plans that provide specific guides for conduct and performance are known as: a. Fiscal plans b. Auxiliary service plans c. Rules and regulations d. Policies

Rules and Regulations

A common belief exists among a large segment of the public that a civil service employee cannot be fired.

True

A lesson plan should be geared to the five-step plan of teaching .

True

A line organization is also known as a military-type organization .

True

A sense of self-esteem is a basic psychological need.

True

Although punishment may produce some undesirable effects, it must be administered at times because no alternative method of coping with a problem of misbehavior is appropriate.

True

An extension of problem drinking is alcoholism, in which the individual drinks compulsively.

True

Arrangement is an important principle in written communication .

True

Every organization must program its approach to the training program risk loss of organizational effectiveness and the economic loss that follows .

True

Every supervisor at some time will observe a marked behavioral change in a subordinate whose personality has been stable and controlled in the past, and that marked change may be a sign of a problem.

True

Every supervisor should be sensitive to the needs of employees who have real or imagined grievances.

True

Failures of management give rise to many negative reactions in workers.

True

Human barriers may consist of a nagging spouse.

True

Ideally, order giving involves the complex process of communicating ideas in such a manner that the recipients interpret what they hear in the way the communication intended.

True

If left unresolved, emotional ills often result in conditions of Neurosis

True

Leadership embodies a set of basic principles, the application of which facilitates human endeavor.

True

Most grievances that do not involve a contractual matter can be resolved by the first-line supervisor without referral to higher authority.

True

Negative motivators include fear and coercion.

True

No matter how capable the leaders are at, or near, the top level of management, they will operate in a near vacuum if wise leadership is not provided at the operational level where the day-to-day work is done.

True

Numerous individual differences in the learning rate result from the influences of the student's surroundings

True

One cannot truly communicate with others by merely hearing in a passive manner what is being said.

True

One of the primary functions of the supervisor is decision making.

True

Oversimplification is a common fault in presenting instructional material.

True

Police work, by its nature, is conducive to problem drinking.

True

Procedural plans relating to SOPs are useful as guides to personnel in activities such as incident reports .

True

Public confidence in an organization will be fostered if it demonstrates its willingness to accept complaints against its personnel forthrightly and to give them prompt attention.

True

Regardless of the criteria used for a logical presentation, the objective is to give students the knowledge they need to perform the job properly.

True

Repetition builds habits which, if correct, lead to success, satisfaction, and a desire to repeat them.

True

Review is a step in the five steps of teaching .

True

Staffing refers to recruitment, training, and placement of personnel.

True

Stress from a variety of sources may cause anxiety reactions in a subordinate.

True

Subordinates are bound to obey organizational rules regardless of their feelings.

True

Supervisors are sometimes faced with emotional problems that are extremely complex and beyond their capacity to resolve.

True

Supervisors need not become highly skilled in every technical aspect of the job they supervise to be effective.

True

The Morrissey procedures would be the safest course to follow in important disciplinary cases.

True

The ability to maintain a high level of discipline is probably the single most important characteristic of a strong leader.

True

The common elements of supervision can be grouped under those activities that relate to the direction of people and all it implies, their control and development, and the multitude of interpersonal relationships between them and their supervisor.

True

The direction of communications has been found to play an important part in their effectiveness .

True

The essntial activity of coordination can be best accomplished through direct communication .

True

The human relations aspect of supervision and leadership has developed to an inordinate degree during the last several decades.

True

The major portion of the supervisor's job includes leading, directing, and controlling.

True

The principle of delegation relates to the process of communicating an activity to another's care.

True

The process of filtering can affect a supervisor in his/her downward communication .

True

The supervisor must constantly work at improving communication skills in order to minimize problems that may result from poor communication.

True

The supervisor should avoid filtering intelligence to his subordi- nates or superiors.

True

The supervisor who ignores or is unaware of the employee's drive to attain a certain goal is often the very cause of frustration.

True

The supervisor will perform his training mission with greater effectiveness if he is armed with an understanding of the principles of learning and teaching that have emerged from studies by psychologists and educators.

True

There are no standard methods for handling causes for employee dissatisfaction.

True

There is no end to the need for training.

True

Training might help to improve an individual's proficiency and confidence.

True

When a supervisor neglects to develop his capacity for the role of teacher, he deprives himself of the means of upgrading the service and ensuring that the standards of performance in the organization are maintained through the training process.

True

When the drinker's tolerance for alcohol increases, he/she is developing the pattern of a problem drinker.

True

When one is repeatedly affected adversely by alcohol, regardless of how slight or grave the effects are, then one is considered: a. A problem drinker b. A substance abuser c. An alcoholic d. A drug user

a. A problem drinker

Another term for the technique of understanding listening is called: a. Active listening b. Passive listening c. Counseling and praise d. Counseling and empathy

a. Active listening

Since human beings cannot remain static for long, they tend to meet frustrations with: a. Aggression b. Action c. Depression d. Stress

a. Aggression

The second phase of counseling is: a. An assessment by the counselor of the problems presented b. A review of personal history c. A review of goals and objectives d. An assessment of behavior and disciplinary record

a. An assessment by the counselor of the problems presented

A student's past training and experience are known as: a. Apperceptive base b. Appreciative base c. Cognitive base d. Cohesive base

a. Apperceptive base

Supervisors should avoid acting as ____ when complaints involving the validity of police action are received with no allegation of misconduct. a. Arbiter b. Chief of police c. A field officer d. Judge

a. Arbiter

Things to be learned should be presented in a manner so that they can be: a. Associated with familiar things b. Easy to recall c. Practical to use d. All of the above

a. Associated with familiar things

What does Christine Maslach call excessive job stress, or that resulting from personal frustration and inadequate coping skills? a. Burnout b. Frustration c. Coping mechanism d. Aggression

a. Burnout

Words must be put together so that they mean the same thing to the listener as they do to the speaker, and this is done in the interest of effective: a. Communication b. Standards c. Directives d. Actions

a. Communication

Employees react strongly and often challenge management in what formal legal system venue when they feel they have been arbitrarily deprived of some due process right? a. Court b. Arbitration c. Civil service d. Mediation

a. Court

All of the following, according to the text, are physical elements of the working environment that give rise to a large portion of employee dissatisfaction except: a. Coworkers b. Bad lighting c. Improper temperature d. Inadequate restroom facilities

a. Coworkers

What self-defense mechanism occurs when one denies using alcohol or claims that they can stop at any time? a. Denial b. Projection c. Rationalization d. Fixation

a. Denial

What word comes from the root definition of one who receives instruction from another or who follows devotedly the expressions and actions of a respected leader? a. Discipline b. Supervisor c. Chief d. Appraisal

a. Discipline

It is important for supervisors to realize that ideas and decisions can more readily be translated into action when they are communicated to others while giving consideration to: a. Emotional needs of the recipient and the environment b. Emotional needs of the recipient and their rank in the organization c. Emotional needs of the recipient and their preferred learning style d. Emotional needs of the recipient and their level of training

a. Emotional needs of the recipient and the environment

Which of the below involves the existence of a sense of common endeavor and responsibility within the group that embodies devotion to the group enterprise, cooperation among its members, and pride in its accomplishments? a. Esprit de corps b. Coup de te c. Ceis la vie d. Esprit la vie

a. Esprit de corps

Which of the following has been revealed by studies as one of the highest development needs at the supervisory level of management? a. Evaluation and appraisal of employees b. Training and education of employees c. Supervision and coaching of employees d. Reward of employees

a. Evaluation and appraisal of employees

According to the text, which type of failure gives rise to many negative reactions of workers? a. Failures of management b. Failures of coworkers c. Failures of citizens d. Failures of the criminal justice system

a. Failures of management

While punishing an employee does not guarantee that his future conduct or performance will improve, it will not demoralize others in the organization if it is sensibly applied and is: a. Fair and consistent b. Equal and swift c. Equal and consistent d. Fair and swift

a. Fair and consistent

According to the text, who in the police service is the key figure in any rating system, since his job involves the productivity ofthe of- ficers under his command? a. First-line supervisor b. Chief of police c. Field supervisor d. Field officer

a. First-line supervisor

According to the text, all of the following are reasons for rating system failures except: a. Generalization b. Rating abuses c. Rating shortcuts d. Slipshod procedures

a. Generalization

The greater the difference in status or rank , the the difficulty in achieving effective communications. a. Greater b. Lesser c. More frustrating d. Less frustrating

a. Greater

Which characteristic may also signal a drinking problem in people? a. Growing domestic or financial troubles b. Domestic dispute and change c. Change in environment or work d. New friends and coworkers

a. Growing domestic or financial troubles

The greatest production in the shortest possible time with the minimum amount of energy and the maximum amount of satisfaction for the producers is the objective of good: a. Human relations b. Effective performance c. Synergistic production d. Efficient performance

a. Human relations

The______ of supervisors in enforcing all the organizational rules is perceived far more frequently than any other cause as a reason for opposition to the rules. a. Inconsistency b. Structure c. Function d. Opportunity

a. Inconsistency

Indifference of supervisors to the squandering of organizational resources and other wasteful practices contribute to: a. Inefficient operation b. Lack of morale c. Lazy attitudes by workers d.. Supervisory policies

a. Inefficient operation

What term is used to describe the psychological feeling of inadequacy? a. Inferiority complex b. Lack of confidence c. Lack of adequacy d. Lack of social approval

a. Inferiority complex

The first step in the five steps of teaching is: a. Introduction b. Presentation c. Association d. Test

a. Introduction

At times, supervisors must assume the role of___ to their subordinates when information comes to their attention that the subordinates need help or when they seek help directly or indirectly. a. Leader b. Parent c. Counselor d. Disciplinarian

a. Leader

The ability to integrate new learning and experiences with past learning and experience will vary depending on: a. Learning rate b. Speed of new information being presented c. Method of training d. All ofthe above

a. Learning rate

What type of plan should be geared toward the five-step plan? a. Lesson plan b. Curriculum plan c. Master plan d. All of the above

a. Lesson plan

A principal obstacle to good communications is the failure to do what? a. Listen to what others are saying b. Communicate clearly to others c. Give concise orders and directives d. All of the above

a. Listen to what others are saying

Parts of the investigative report may include all of the following except: a. Listing the employee as a "suspect" b. Headings c. Summary of investigations d. Recommendations, when required

a. Listing the employee as a "suspect"

Which of the following is considered to be the biggest problem of management? a. Maintaining communication between subordinates and supervisors b. Training of subordinates by supervisors c. Leading of subordinates by supervisors d. All of the above

a. Maintaining communication between subordinates and supervisors

Which of the below is vastly overrated as a positive motivational influence because it becomes weaker and weaker as physical human needs are progressively satisfied? a. Money b. Recognition c. Power d. Authority

a. Money

Distisfactions are a prime cause of complaints and grievances of various types and contribute markedly to the lowering of which of the following? a. Morale b. Satisfaction c. Performance d. Recognition

a. Morale

Developing the supervisors capacity for_____ others, is a major developmental need. a. Motivating b. Disciplining c. Acknowledging d. Commending

a. Motivating

Every organization must program its approach to the training problem or risk loss of which of the following? a. Organization effectiveness and economic loss b. Organizational direction and productivity c. Productivity and effectiveness d. Productivity and economic loss

a. Organization effectiveness and economic loss

Which of the following should serve as a means of providing a degree of recognition that employees desire? a. Personnel evaluation b. Supervision c. Training d. Rewards

a. Personnel evaluation

When arranging the most logical order of presenting material so that the instructor best meets current needs, which of the following should be considered? a. Point of view of the learner b. Materials available for presentation c. Purpose of the presentation d. References to assist with real-world application of the taught material

a. Point of few of the learner

Which element accounts for a large share of dissatisfaction and negative feelings of employees? a. Poor supervision b. Assignment c. Lack of authority d. Leadership

a. Poor supervision

The form of training and attitudinal conditioning that is used to correct deficiencies without invoking punishment is known as: a. Positive discipline b. Retraining c. Specialized training d. Corrective discipline

a. Positive discipline

What kind of behavior is needed in meeting obstruction since it re quires some adjustment to circumstances? a. Problem solving behavior b. Decision-making behavior c. Clinical-counseling behavior d. Human relations behavior

a. Problem solving behavior

The term that refers to assigning blame to some external object rather than to himselfis known as: a. Projection b. Catharsis c. Fixation d. Regression

a. Projection

In every instance of an observed breach of discipline, the supervisor should call the matter to the attention of the employee in which manner? a. Promptly and in private b. Promptly and immediately c. Immediately and in front of others d. Immediately and openly

a. Promptly and in private

What type of interest does the tenured employee have when he has a legitimate claim to his job as conferred by statute, contract, or other existing rule or understanding? a. Property interest b. Liberty interest c. Security interest d. Tenure interest

a. Property interest

Which practice should not only serve as a deterrent to the employee against who it is applied, but should also be a form of training for other employees to orient them to the types of acts the organization will not tolerate? a. Punitive action b. Discipline c. Retraining d. Reassignment

a. Punitive action

When emotional conflicts with their resultant frustrations are frequent or continuous and attach reactions which are not available to the individual, then the individual may adopt an attitude of: a. Resignation b. Depression c. Frustration d. Noncooperation

a. Resignation

Under which doctrine is a public entity now liable for the wrongful acts or omissions of its employees who are acting within the scope of their employment? a. Respondeat superior b. Respondeat quality c. Respondeat reservation d. Respondeat adequate

a. Respondeat superior

Minimum requirements of procedural due process reviewed in the text include all of the following except: a. Sealing of evidence to be used against the officer b. A hearing before a neutral and detached body c. Written notice served on the officer d. The right to confront and cross-examine adverse witnesses

a. Sealing of evidence to be used against the officer

An honest ________ is difficult because one often interprets what he does in accord with his own motives and not in accord with others' interpretations of what was done. a. Self-appraisal b. Self-recognition c. Self-respect d. Self-discipline

a. Self-appraisal

Which factors will increase in direct proportion to how well workers learn to perform their tasks? a. Self-confidence and security b. Self-confidence and motivation c. Self-confidence and efficiency d. Self-confidence and morale

a. Self-confidence and security

In order to gain real understanding in an interview, what two things must exist? a. Sincerity of the interviewer and a forthright approach b. Sincerity of the interviewer and the interviewee c. Trust between the interviewer and interviewee and a forthright approach d. Trust and sincerity between the interviewer and the interviewee

a. Sincerity of the interviewer and a forthright approach.

In a___ agency an informal rating system may serve management well because everyone knows everyone else. a. Small b. Medium c. Large d. Corporate

a. Small

Public entities have traditionally been immune from civil liability resulting from wrongful acts oftheir employees based on which ancient philosophy? a. Sovereign immunity b. Sovereign reservation c. Sovereign protection d. Sovereign exemption

a. Sovereign immunity

The goals that are to be achieved in various segments of the lesson or lessons are known as: a. Specific objectives b. General objectives c. Specific orders d. Vision statements

a. Specific objectives

When conditions in the learners' environment are such that they establish an attitude favorable to learning, they are said to be in a: a. State of readiness b. State of learning c. State of facilitation d. State of training

a. State of readiness

A well-disciplined organization is one that is considered highly: a. Structured b. Trained c. Supervised d. Regulated

a. Structured

In recording complaints against police personnel, the supervisor should avoid including_____ as part of the report . a. Subjective observations b. Conflicts in the complaint c. Intoxication of the complainant d. All of the above

a. Subjective observations

The nature of the investigation will dictate whether formal, verbatim statements should be taken from the accused concerning the officer's version of the incident, whether a memorandum report will suffice, or if a(n)_____ is to be used by the interviewer to record the statement. a. Summary report b. Sworn statement c. Affidavit d. Audiotape recording

a. Summary report

When the facts obtained support the complaint , the case is classified as: a. Sustained b. Exonerated c. Unfounded d. Not sustained

a. Sustained

A supervisor is obligated to do what when problem drinking causes the employee's job performance to deteriorate? a. Take action b. Reassign the subordinate c. Look the other way d. All of the above

a. Take action

When subordinates can exercise a form of discipline against their supervisor, this is known as: a. Upward discipline b. Upward appraisal c. Upward evaluation d. All of the above

a. Upward discipline

The type of order that is usually satisfactory for simple tasks, especially if they have been performed before, and in emergency situations is called: a. Verbal b. Written c. Suggestive d. Implied

a. Verbal

The type of instructional technique involving groups in which trainees can talk, listen, and compare experiences with others under the guidance of experienced personnel who can give added insight is referred to as: a. . Workshops b. Lectures c. Role playing d. Demonstrations

a. Workshops

An organization is a structure through which people work as: a. A group b. One unit c. A function d. A force

a.) A group

The process of dividing work involves both: a. Analysis and synthesis b. Analysis and research c. Research and statistics d. Analysis and statistics

a.) Analysis and synthesis

By the use of which of the below can the supervisor establish a climate in which the spirit of cooperation will thrive among his subordinates? a. Attitude b. Contracting c. Community sensitivity d. Rewards

a.) Attitude

The proportionate need for police service with certain statistical adjustments to increase accuracy represents the overall __________ a.) Average percent of the police problem b.) Median police problem c.) Mode of the police problem d.) Correlation of the police problem

a.) Average percent of the police problem

IN order to determine the chronological distribution of personnel, which of the following must be determined by hour of the day and day of the week? a.) Average percentage of police present b.) Median police problem c.) Mode of police problem d.) Correlation of the police problem

a.) Average percentage of police present

The function that ensures unity of action not only between indaviduas but between organizational units is referred to as: a. Coordinating b. Orginazing c. Staffing d. Directingm

a.) Coordinating

The tendency in modern police operations is to _________the bounds of effective control. a. Exceed b. Underestimate c. Overestimate d. Reduce

a.) Exceed

What type of plan relates to such matters as budget preparation and the use and control offunds allotted for personnel, equipment, and supplies? a. Fiscal plans b. Auxiliary service plans c. Rules and regulations d. Policies

a.) Fiscal plans

In its broadest sense, what would be the best mark of good leadership? a. High level of discipline b. High facilitation of subordinates c. High trust of supervisors d. All of the above

a.) High level of discipline

The successful supervisor must understand which of the following regarding his office, obligations, liabilities, and responsibilities for the acts of his subordinates under the law, as well as the restrictions under which he operates? a. Legal ramifications b. Administrative authority c. Technical duties d. All of the above

a.) Legal ramifications

19. The line and staff type of organization is a combination of what two types of organizations? a. Line and function b. Function and staff c. Staff and structure d. Departmental and staff

a.) Line and function

Crimes such as robbery and auto theft, compared to other offenses such as certain crimes against persons, are: a.) More responsive to patrol activities b.) Less responsive to patrol activities c.) About as responsive as crimes against persons d.) None of the above

a.) More responsive to patrol activities

Which of the following plans are designed to give guidance and direction to personnel in the performance of normal police activities? a. Operational b. Procedural c. Tactical d. Functional

a.) Operational

Ordinarily shifts should not be changed during _____ since field patrol units available to respond to calls for service would be reduced somewhat while shifts are being relived a.) Periods of high police activity b.) Periods when children are returning from school c.) Periods when persons are coming home from work d.) Periods when people are leaving from work

a.) Periods of high police activity

A supervisor is acting in what role when he or she is able to forecast future needs of his organization, anticipate problems, and make decisions ahead of time? a. Planner b. Personnel officer c. Trainer d. Controller

a.) Planner

The use of certain factors and their relative weights should be reassessed periodically for the purposes of determining the current nature of the _____ that must be met a.) Police problem b.) Legal problem c.) Leadership problem d.) Crime problem

a.) Police problem

A supervisor who leads democratically does so by: a. Seeking ideas and suggestions from subordinates b. Limiting participation in getting the job done c. Treating subordinates as those who may one day be able to be an associate d. Decreasing commitment to the goals of the organization

a.) Seeking ideas and suggestions from subordinates

The police administrator wanting to make use of social and economic data provided by the federal government will establish _____ that coincides with the federal census a.) crime-reporting districts and beats b.) Crime analysis areas and zones c.) Crime areas and tracks d.) Crime analysis zones and districts

a.) crime-reporting districts and beats

Rating forms will usually list how many characteristics that must be considered by the rater? a. 4-10 traits b. 4-12 traits c. 5-10 traits d. 6-12 traits

b. 4-12 traits

According to the text, the fundamental satisfactions that the individual strives to fulfill include all of the following except: a. Opportunity to possess something or someone b. A sense of personal confidence c. Recognition as a personality d. An opportunity for independence

b. A sense of personal confidence

According to the text, the fundamental satisfactions that the individual strives to fulfill include all of the following except: a. Opportunity to possess something or someone b. A sense of personal confidence c. Recognition as a personality d. An opportunity for independence

b. A sense of personal confidence

Training failures are usually the result of a/an_______ to give supervisors an understanding of their responsibilities for this function and some instruction on how to proceed . a. Leadership failure b. Administrative failure c. Management failure d. Organizational failure

b. Administrative failure

A formalized procedure is required when employees believe the management in an organization has done which of the following? a. Inconsistently applied rules b. Breached their contract c. Improperly enforced rules d. Exercised management rights in the contract

b. Breached their contract

Sigmund Freud discovered that if he allowed his patients to talk about their psychological ailments-bringing them to consciousness and giving them expression-that the patients' fears, problems, and complexes were often alleviated. This process is known as: a. Displacement b. Catharsis c. Regression d. Projection

b. Catharsis

According to the text, what is at the core of any successful referral program for those with drinking problems? a. Peer support b. Chapters of Alcoholics Anonymous c. Family programs d. All of the above

b. Chapters of Alcoholics Anonymous

In which U.S. Supreme court case did it state that a tenured public employee is entitled, under due process, to oral and written notice of the charges against him and an opportunity to tell his side of the story before he is terminated? a. Morrissey v. Brewer b. Cleveland Board of Education v. Loudermill c. Arnet v. Kennedy d. Bence v. Breier

b. Cleveland Board of Education v. Loudermill

If a death occurred from police action and an inquest was held to determine the cause of death, an investigating supervisor should formally request a transcript of the proceedings from the: a. Chief of police b. Coroner c. Complaint officer d. District attorney

b. Coroner

According to the text, what should not be based on snap judgments? a. Commending b. Decisions c. Assumptions d. Actions

b. Decisions

The protections given an employee by provisions in the law and in the collective bargaining agreement must be meticulously observed by the investigating supervisor. a. Policy and procedure b. Due process c. Rules and regulations d. Investigative regulations

b. Due process

The technique used when a supervisor stimulates the individual to discover his/her own problem and decides upon a course of action to correct it is known as: a. Directive counseling b. Employee-centered counseling c. Performance counseling d. Action-centered counseling

b. Employee-centered counseling

Supervisory practices that lead to negative feelings in employees include all of the following, according to the text, except: a. Failure to give recognition b. Failure to delegate power c. The use of intemperate language d. Displays of favoritism

b. Failure to delegate power

The real problems encountered by the instructor in applying the five-step method of teaching are the results of: a. Failures of the method b. Failures of the instructor c. Failures of the curriculum d. All of the above

b. Failures of the instructor

Information that is passed from individual to individual usually experiences some kind of distortion or dilution of content. This is referred to as: a. Interference b. Filtering c. Noise d.Static

b. Filtering

The threshold level by which frustrations have different effects upon behavior is called: a. Frustration point b. Frustration tolerance c. Frustration limit d. Frustration barrier

b. Frustration tolerance

The basis for the presentation step of the lesson plan is: a. Curriculum b. Job analysis c. Lesson goals d. General objectives

b. Job analysis

Which method of instruction is greatly overworked because many instructors find it the easiest way to present material? a. Presentation b. Lecture c. Role playing d. Practicum

b. Lecture

The employee has which of the following interests when the employer's action in dismissing him significantly damages his reputation or standing in the community? a. Property interest b. Liberty interest c. Security interest d. Tenure interest

b. Liberty interest

The principal responsibility for maintaining an appropriate level of discipline in the unit should rest upon whom? a. Chief of police b. Line supervisor c. Mayor d. All of the above

b. Line supervisor

The greatest learning occurs through: a. Speaking b. Listening c. Acting d. All of the above

b. Listening

Problem drinkers beginning to lie about drinking or denying it when it is perfectly obvious to others is a sign of the drinker's: a. Addiction b. Loss of control c. Abuse d. Cry for help

b. Loss of control

Employees often oppose the __________ in which the organizational rules are enforced more than oppose the rules themselves. a. Structure b. Manner c. Function d. Opportunity

b. Manner

In communications, which is referred to as the static that interferes with the transmission of messages? a. Interference b. Noise c. Signal degradation d. Barriers

b. Noise

------ may occur in the form of loafing, work slowdowns, sabotage, and absenteeism. a. Stress b. Noncooperation c. Indirect attacks d. All of the above

b. Noncooperation

Evaluation reports for probationary officers of all ranks should be made at least how often? a. Once per week b. Once per month c. Once per quarter d. Once per year

b. Once per month

All of the following are techniques for overcoming communication barriers reviewed by the text except: a. Determine objectives b. Outline goals c. Obtain feedback d. Keep subordinates informed

b. Outline goals

According to the text, all of the following except _______ are constantly changing thus requiring the need for ongoing training. a. Concepts b. Personal values c. Theories d. Techniques

b. Personal values

The_______ of the accused employee should be carefully scrutinized for evidence that he or she have previously been the subject of similar complaints . a. Attendance history b. Personnel file c. Internal affairs file d. Performance logs

b. Personnel file

The first-line supervisor's method of accumulating evidence about his subordinates' performance may be established as a matter of: a. Laws and regulations b. Practice and policy c. Rules and regulations d. Procedures and policy

b. Practice and policy

The second step in the five steps of teaching is: a. Introduction b. Presentation c. Association d. Test

b. Presentation

The notion that things learned first create a strong impression in the mind that is difficult to erase is known as what? a. First impressions b. Principle of primacy c. Principle of recency d. Principle of intensity

b. Principle of primacy.

The self-defense mechanism which involves the assigning of blame to other people for the problem is known as: a. Denial b. Projection c. Rationalization d. Fixation

b. Projection

------ can be strengthened by a meticulous avoidance of argument, fault finding, or recrimination. a. Trust b. Rapport c. Concern d. Confidence

b. Rapport

An instructor can improve learners' ability to perform an opera- tion by having them do which of the following until they are adept at it? a. Teach others b. Repeat it c. Show others d. Demonstrate it

b. Repeat it

Learners must be given the opportunity for early success in some phase of the learning process so that they will achieve a sense of______from their accomplishment. a. Motivation b. Satisfaction c. Inspiration d. Initiative

b. Satisfaction

A preferred procedure in drafting charges against the employee for misconduct is to prepare them in terms of the described in the rules and regulations as _______ unbecoming conduct . a. General violations b. Specific violation c. universal charges d. universal violations

b. Specific violation

According to the text, which of the following are ability rating traits? a. Appearance b. Stability c. Imagination d. All of the above

b. Stability

Redundancy or repetition of the message tends to be brought on by which of the following? a. Interference b. Static c. Barriers d. Signal degradation

b. Static

Personnel rating systems are inherently unstable because the instruments are: a. Objective b. Subjective c. Dynamic d. Static

b. Subjective

What type of directive is useful in developing the initiative of subordinates since they allow considerable latitude in the method of accomplishing an assignment when immediate action is not essential? a. Innate b. Suggestive c. Intact d. Subtle

b. Suggestive

According to the text, who should be able to control themselves before they can control others? a. Police officers b. Supervisors c. Police administrators d. Chiefs of police

b. Supervisors

Organizations are judged by their records of achievement. Law enforcement agencies are judged in part by their abilitiy to: a. Assist the public in domestic disputes b. Suppress unlawful activity c. Avoid negative publicity d. Address racial profiling complaints

b. Suppress unlawful activity

The means a speaker uses to translate ideas to listeners are composed of which two forms? a. Words and directions b. Symbols and signs c. Symbols and words d. Orders and directives

b. Symbols and signs

The important objective of counseling is not only to get the problem drinker to give up drinking but also to come to a realization: a. How it affected their life b. That they can never drink again c. How it affected their job d. That they must only drink in moderation

b. That they can never drink again

When a disciplinary case is poorly prepared or carelessly investigated, it reflects poorly on the supervisor and the organization. As a result: a. The employee is looked poorly upon b. The employee is usually returned to the job on appeal c. The employee is the focus of future investigation d. All of the above

b. The employee is usually returned to the job on appeal

The supervisor should be alert for expressions of the complainant indicating the possible motives for complaining as this will assist with _________ a. The record b. The investigation c. The services to be provided d. The determination of guilt

b. The investigation

Which of the following is not true regarding staff meetings? a. Minutes should be prepared after the meeting b. The supervior responsible for a staff meeting should not do advance planning c. Meetings may be led democratically or autocratically d. Training may be conducted

b. The supervior responsible for a staff meeting should not do advance planning

A supervisor must consider legal justification for his actions as well as the morality of what he does if he is to set a professional________ within his sphere of influence. a Situation b. Tone c.. Regulation d. Goal

b. Tone

In letting subordinates know what is expected of them, the supervisor is performing a____ function that will give them a basis for understanding which standards will be used to measure and evaluate their effectiveness. a. Strategic b. Training c. Leading d. Regulatory

b. Training

Intentional suppression of information which should pass from the superior to the subordinates will eventually cause a breach in which type of channel? a. All channels b. Upward channels c. lateral Channels d. None of the above

b. Upward channels

According to the text, when employee discontent is not ____it may become more grievous to the supervisor and organization. a. Acknowledged b. Verbalized c. Acted upon d Recognized

b. Verbalized

What are merely arbitrary symbolic representations of something? a. Orders b. Words c. Signs d. Directives

b. Words

What type of order should be used in situations where complex operations or numerous persons are affected to assure that all receive the same message? a. Verbal b. Written c. Suggestive d. Implied

b. Written

When a task is delegated to an employee who is competent to perform it, which of the below should also be delegated? a. Team members b. Authority c. Resources d. All of the above

b.) Authority

Any leader must accept the fact that his/her subordinates are all: a. Indecisive b. Different c. Unified d. Biased

b.) Different

The granting of which type of authority does not ipso facto make a person a leader? a. Delegated authority b. Formal authority c. Facilitative authority d. Direct authority

b.) Formal authority

In the long run, the interests of management and the worker are: a. Mutual b. Identical c. Opposite d. Obtainable

b.) Identical

The art of influencing, directing, guiding, and controlling others in such a way as to obtain their willing obedience, confidence, respect, and loyal cooperation in the accomplishment of an objective is defined as: a. Supervision b. Leadership c. Dictatorship d. Management

b.) Leadership

The supervisor is selected by: a. Citizens b. Management c. Subordinates d. Colleagues

b.) Management

A supervisor is responsible for keeping superiors informed through what means of report? a. Subordinates and colleagues b. Oral and written c. Daily and direct d. Written and daily

b.) Oral and written

The function that requires the continuous analyzing of the organizational structure within the supervisor's sphere of operations in order to ensure that it meets the needs of the total organization in providing a medium of communication between the elements of the hierarchy is: a. Reporting b. Organizing c. Staffing d. Directing

b.) Organizing

A supervisor is acting in what role when he or she strives to assign subordinates as scientifically as possible to the positions for which they are best suited? a. Planner b. Personnel officer c. Trainer d. Controller

b.) Personnel Officer

According to the text, Who can make use of maximum use of the resources they have by distributing personnel in accordance with some basic scientific knowledge - that assigning them to the places that they are needed at the times they are needed in proportion to the relative need for their services? a.) Police Legal officer b.) Police administrator c.) Field Officer d.) All the above

b.) Police administrator

According to the text, all of the following are things a supervisor should gain organizational knowledge about in order to prepare him or herself for the supervisory position except: a. Policies b. Political alliances c. Rules d. Functions

b.) Polictical alliances

A system must be devised to equate police statistics so that they will be given appropriate emphasis in computing: a.) Supervisory duties b.) Proportionate police needs c.) Community policing d.) Rules and regulations

b.) Proportionate police needs

Which term refers to the number of subordinates who can be supervised effectively by one supervisor? a. Span of attention b. Span of control c. Span of authority d. Span of power

b.) Span of control

What is the term used for when officers work a few hours, are relived for a period, and then return to complete their tours of duty: a.) Flextime b.) Split shifts c.) Overtime d.) Flex shift

b.) Split shifts

Which of the following is not one of the five steps of teaching? a. Introduction b. Presentation c. Association d. Review

c. Association

All of the following are characteristics of communication reviewed by the text except: a. Autocratic b. Democratic c. Authoritarian d. Free rein

c. Authoritarian

Examples of negative motivators include all of the following except: a. Coercion b. Punishment c. Authority d. Fear

c. Authority

Which of the following must the supervisor-teacher constantly strive to establish? a. Budget and resources b. Training curriculum c. Climate for learning d. State-of-the-art techniques

c. Climate for learning

Supervisors must develop what kind of approach in dealing with the emotional problems of their subordinates that are encountered day to day? a. Human relations b. Facilitation c. Clinical d. Psychological

c. Clinical

Rating reports are valuable to afford a basis for calling attention to inadequate performance when used as: a. Motivation instruments b. Teaching instruments c. Clinical instruments d. Administrative instruments

c. Clinical instruments

According to the text, suitability for promotion rating traits includes: a. Ability to resolve complaints b. Performance under stress c. Command presence d. Handling specific job duties

c. Command presence

Observations indicate that managers in law enforcement agencies tend to________ regarding the communication of organizational policies and procedures. a. Communicate poorly b. Communicate locally only c. Communicate well d. Communicate only to subordinates

c. Communicate well

One of the most distasteful of the supervisor's investigative responsibilities includes: a. Interviewing family members b. Interviewing children c. Conducting searches of employee property d. Dealing with the union representatives on the matter

c. Conducting searches of employee property

Which technique involves the collection of objective data about an employee's performance that can then be used as a basis for more effective performance results? a. Supervisor management technique b. Rater observation technique c. Critical incident technique d. Performance rating technique

c. Critical incident technique

The main purpose of which practice is to facilitate coordination of effort, develop self-control and character, and foster orderliness and efficiency? a. Appraisal b. Promotion c. Discipline d. Assignment

c. Discipline

What is often thought of in a limited sense to mean punishment or penalty? a. Appraisal b. Promotion c. Discipline d. Assignment

c. Discipline

According to the text, examples of drives are all of the following except: a. Drive for security b. Drive for recognition c. Drive for status d. Drive for new experiences

c. Drive for status

The ability of the supervisor to express himself clearly, concisely, simply, and understandably will determine his: a. Effort b. Elegance c. Effectiveness d. Efficiency

c. Effectiveness

Ideally, every leader should possess all of the following traits except: a. Friendliness b. Ambition c. Exhillaration d. Intelligence

c. Exhillaration

What is it called when an individual keeps repeating a response even if it is not effective? a. Projection b. Catharsis c. Fixation d. Regression

c. Fixation

Morale is considered to be what kind of condition? a. Stable b. Static c. Fluctuating d. Inert

c. Fluctuating

All of the following are principles of written communication that were reviewed by the text except: a. Clarity of expression b. Format c. Font d. Style

c. Font

When some factor in an employee's working environment causes him to complain orally or more formally, in writing, it is usually referred to as a: a. Performance problem b. Dissatisfaction c. Grievance d. All of the above

c. Grievance

A simple listing in the proper sequence of the several steps to be followed in completing a particular job is known as a(n): a. Learning road map b. Curriculum c. Instructional plan d. Job analysis

c. Instructional plan

Arranging points that are to be covered in a logical sequence is the first consideration of the: a. Learning road map b. Curriculum c. Instructional plan d. Job analysis

c. Instructional plan

Conflicts in motives within the individual may constitute which type of barrier to personal adjustment? a. External b. Physical c. Internal d. Situational

c. Internal

Theoretically, what results from a failure of management in providing adequate training? a. Discipline issues b. Lack of morale c. Job-connected problems d. Insubordination

c. Job-connected problems

Many of the causes for employee dissatisfaction can be prevented by supervisors if they consistently adhere to the basic tenets of: a. Rules b. Regulations c. Leadership d. Policy

c. Leadership

What type of employee will do just the amount and quality of work that will not give the organization a cause of action against him, and is often the cause of considerable concern to the supervisor? a. Disciplined b. Substandard c. Marginal d. Unmotivated

c. Marginal

The rise of worker dominance and ____________ has made it neeessary for management to seek positive methods of gaining an understanding of workers and leading them into a desire to produce. a. Human relations b. Scientific management c. Merit systems d. Labor relations

c. Merit systems

The rise of worker dominance and------ has made it neeessary for management to seek positive methods of gaining an understanding of workers and leading them into a desire to produce. a. Human relations b. Scientific management c. Merit systems d. Labor relations

c. Merit systems

The form of discipline that is exemplified by punishment or chastisement is known as: a. Retraining b. Specialized training c. Negative discipline d. Reassignment

c. Negative discipline

Which of the following will dictate the procedure to be followed in receiving and disposing of complaints against personnel? a. Laws b. Regulations c. Organizational policy d. State statutes

c. Organizational policy

The author refers to the most common failing of inexperienced supervisors as: a. Micromanagement b. Macromanagement c. Oversupervision d. Undersupervision

c. Oversupervision

When an employee's psychological problems interfere with ________ the supervisor must initiate action. a. The status quo b. The norm c. Performance d. The planning function

c. Performance

According to the text, what form of lineup is becoming more and more prevalent? a. Physical lineup b. Drive-by lineup c. Photo lineup d. On-the-scene lineup

c. Photo lineup

When a learner is in a state of mental readiness in a favorable environment, efficient learning is then possible and the effect of his or her success in learning is: a. Inspirational b. Motivational c. Pleasurable d. Attainable

c. Pleasurable

While this type of test does not yet have enough reliability to justify the admission of expert testimony based on results in courts, are commonly used by law enforcement agencies in the investigation and detection of crime. a. Personality tests b. Psychological tests c. Polygraph tests d. Performance tests

c. Polygraph tests

Many individuals avoid making because they fear being criticized for what they think or say. a. Assumptions b. Directives c. Positive declarations d. Abstract statements

c. Positive declarations

Employees are stimulated to produce best when they are provided ________ with to satisfy individual needs. a. Authority b. Power c. Positive incentives d. Responsibility

c. Positive incentives

One of the most frequent complaints of workers is that criticism comes readily but _______ comes seldom. a. Assignments b. Rewards c. Praise d. Authority

c. Praise

The concept that information acquired last is generally remembered best is known as what? a. Last impressions b. Principle of primacy c. Principle of recency d. Principle of intensity

c. Principle of recency

According to the text, officers involved in traumatic incidents sometimes develop severe _______ shortly after the incident. a. Sleep disorders b. Muscle twitches c. Psychological reactions d. Physical reactions

c. Psychological reactions

What act, in and ofitself, or the prospect of it, may cause a hostile, negative attitude on the job? a. Retraining b. Reassignment c. Punishment d. All of the above

c. Punishment

Except in very minor cases, a record of the circumstances of every incident and the action taken should be made where a breach of discipline requires what kind of action by the supervisors? a. Private b. Immediate c. Punitive d. Prompt

c. Punitive

What self-defense mechanism occurs when one denies the existence of any problem? a. Rejection b. Projection c. Rationalization d. Fixation

c. Rationalization

According to the text, all of the following might affect the form the supervisor's instruction will take except: a. Customs b. Practices c. Resources d. Traditions

c. Resources

The third step in the five steps of teaching is: a. Association b. Presentation c. Review d. Test

c. Review

The method of instruction that is developed to simulate as nearly as possible common incidents likely to be faced frequently by officers in the field is called: a. Presentation b. Lecture c. Role playing d. Practicum

c. Role playing

Supervisors will not recognize where their performance might need modification if they are not honest about which choices below? a. Work environment b. Rules and regulations c. Self-evaluation d. Assignments given to subordinates

c. Self-evaluation

The failure of the supervisor to recognize the importance of the psychological aspects of the communication process will serve to: a. Confuse orders b. Frustrate subordinates c. Set up barriers d. Confound directives

c. Set up barriers

The meanings that emanate from what is perceived are known as: a. Orders b. Words c. Signs d. Directives

c. Signs

are well-conducted meetings with subordinate personnel that provide the supervisor with an excellent opportunity for training. a. Workshops b. Group discussions c. Staff meetings d. Simulations

c. Staff meetings

One of the principal and perhaps the most important responsibilities of a supervisor is: a. Giving orders b. Directing subordinates c. Training subordinates d. All of the above

c. Training subordinates

What is the product of the total percentage deviation from the average hourly need multiplied by the total percentage of need per shift? a.) Adjusted total week deviation b.) Adjusted total district deviation c.) Adjusted total shift deviation d.) Adjusted total

c.) Adjusted total shift deviation

Which of the following forms of action is vital for the interpersonal relations of a supervisor with a subordinate? a. Directing b. Ordering c. Communicating d. Delegating

c.) Communicating

What term is known as the all-important duty of interrelating the various parts of work? a. Planning b. Structuring c. Coordinating d. Responding

c.) Coordinating

A supervisor is acting in which of the following roles when he/she helps to shape policy for the organization? a. Trainer b. Planner c. Decision maker d. Leader

c.) Decision maker

In an organization, people will do whatever they want unless there is the presence of which entity? a. Facilitator b. Political authority c. Directing authority d. Informal leader

c.) Directing authority

The federal government collects social and economic data and assembles them according to specifically defined areas known as: a.) Federal census plots b.) Federal divides c.) Federal census tracks d.) Federal lines

c.) Federal census tracks

What type of position generally must be manned regardless of the number of officers on patrol duty? a.) Support services division b.) Training positions c.) Fixed post positions d.) All of the above

c.) Fixed post positions

What type of organization divides responsibility and authority among several specialists? a. Line organization b. Departmental organization c. Functional organization d. All of the above

c.) Functional Organization

In addition to the effects of unusual hours of duty upon the health of the officer, what other elements should be considered to some extent in determining shift hours? a.) Seniority b.) Age c.) Morale d.) Rank

c.) Morale

According to the text, all of the following factors that indicate to some extent the nature of the police problem except: a.) Felony arrest by officers b.) Number of ex -in residence c.) Number of schools in the area d.) Citations issued by patrol officers

c.) Number of schools in the area

Which of the following are established to designate how work is to be divided among the various components of the establishment? a. Organizational functions b. Organizational hierarchies c. Organizational structures d. All of the above

c.) Oranization structures

A supervisor should always realize that the best interest of which group should always prevail? a. Subordinates b. Management c. Organization d. All of the above

c.) Organisation

Who will usually compute or determine the number of patrol personnel to be assigned to each shift? a.) First line supervisor b.) second line supervisor c.) Patrol division commander e.) All of the above

c.) Patrol division commander

In which function must the supervisor forecast needs and problems and prepare plans to meet them? a. Budgeting b. Organizing c. Planning d. Directing

c.) Planning

Plans that provide specific guides for conduct and performance are known as: a. Fiscal plans b. Auxiliary service plans c. Rules and regulations d. Policies

c.) Rules and regulations

The apportionment of field officers available in accordance with the demand for services revealed by _____ is a scientific approach to defensible against pressure groups in a particular area demanding added police protection at the expense of another area a.) Science b.) Analysis c.) Static data d.) Research

c.) Static data

The type of plans that are prepared to meet exigencies encountered by police are: a. Operational b. Procedural c. Tactical d. Functional

c.) Tactical plans

The final responsibility for the job belongs to whom? a. The officers b. The subordinates c. The supervisor d. The entire team

c.) The supervisor

A supervisor is acting in which of the following roles when he/she develops subordinates' abilities to be efficient, effective producers? a. Leader b. Decision maker c. Trainer d. Communicator

c.) Trainer

In establishing shift hours, what need for service should not deviate widely from the average hourly need? a.) average weekly need b.) average monthly need c.) actual hourly need d.) Actual daily need

c.) actual hourly need

Which of the following principles requires that the person to whom work has been assigned through the delegation process completes it to such an extent that the only thing left to be done by the person who delegated it is to approve it? a. Delegation to subordinates b. Completed delegation c. Completed staffwork d. Exception principle

c.) completed staff work

Basic to all police reports, but of special importance to complaint in- vestigation reports, are the requisites of: a. Accuracy and timeliness b. Timeliness and completeness c. Completeness and relevance d. Accuracy and completeness

d. Accuracy and completeness

The National Commission on Marijuana and Drug Abuse has concluded from its study that is without question the most serious drug problem in the country. a. Crack cocaine" b. Heroin c. Marijuana d. Alcohol dependence

d. Alcohol dependence

A lesson plan should: a. Consist of a series of notes that will enable the instructor to recall information planned for use b. Include the use of teaching aids to their best advantage and at appropriate times c. Review main points of the lesson d. All of the above

d. All of the above

According to the text, which of the following are performance rating traits? a. Quality of work b. Quantity of work c. Efficiency d. All of the above

d. All of the above

According to the text, which of the following are personal characteristic rating traits? a. Honesty b. Attitude c. Loyalty d. All of the above

d. All of the above

Acts of jumping to a conclusion before hearing out a subordinate are interpreted as _____ which contributes to communication failures. a. Impatience b. Disinterest c. Discourtesy d. All of the above

d. All of the above

All persons have: a. Basic drives that motivate their behavior b. Certain satisfactions that need fulfillment c. Psychological needs that govern their demeanor d. All of the above

d. All of the above

As an administrative tool, the data obtained from personnel evaluations are useful in: a. A progressive personnel management program b. Determining if employees should be granted tenure c. Determining if employees are entitled to earn or retain longevity or merit pay d. All of the above

d. All of the above

As with other interviewing situations, when dealing with an employee who has a drinking problem, the supervisor should be familiar with all pertinent facts concerning which elements? a. The employee b. His performance records c. The details of his disciplinary history d. All of the above

d. All of the above

At the close of a counseling session, a subordinate should be able to: a. Summarize the conclusion reached b. Make a definite commitment to execute the solution c. Summarize the course of action to be followed d. All of the above

d. All of the above

Communication between persons and groups involves: a. Culture b. Environment c. Psychology d. All of the above

d. All of the above

Discipline is a term used in modern administration and management that denotes a form of moral or mental: a. Training b. Education c. Correction d. All of the above

d. All of the above

Failure to achieve success in applying information received, or a failure to learn, will usually result in what type of learning experience? a. Unpleasant b. Frustrating c. Annoying d. All of the above

d. All of the above

Failures of management include: a. Supervisors allowing waste of time on the job b. Violations of employees' due process c. Arbitrarily enforcing rules d. All of the above

d. All of the above

Generally, courts have ruled that an employee cannot be penalized for his acts unless it can be proved that his conduct was related to his performance and: a. Impaired his efficiency b. Seriously interfered with the operational efficiency of the organization c. Interfered with the maintenance of good order within the organization d. All of the above

d. All of the above

High and costly turnover is a result when people are not: a. Carefully selected for their positions b. Adequately trained c. Properly supervised d. All of the above

d. All of the above

Human relations training has stressed: a. Cultural background b. Psychological differences between people c. Effects of culture and psychological differences on human behavior d. All of the above

d. All of the above

Ideally, which of the following traits should every leader possess? a. Faith b. Courtesy c. Modesty d. All of the above

d. All of the above

In a broad framework, morale may be measured by factors such as: a. Quality ofwork b. Rate of turnover c. Amount of absenteeism d. All of the above

d. All of the above

In the learning process, what is usually gained slowly at first? a. Accuracy b. Speed c. Self-confidence d. All of the above

d. All of the above

Itis imperative that supervisors become familiar with which of the following that might affect an employee's interest in their position? a. Contract provisions b. Statutes c. Rules between employer and employee d. All of the above

d. All of the above

James Coleman, psychology and personality theorist, lists a basic psychological need as including: a. A feeling of security b. A sense of adequacy c. A sense of social approval d. All of the above

d. All of the above

Morale is a state of mind reflecting the degree to which an individual: a. Has confidence in the members of his group and organization b. Believes in the groups and organizations objectives c. Desires to accomplish the objectives of the group and organization d. All of the above

d. All of the above

One tool for measuring employee capabilities and giving management an inventory of them is provided by: a. Service ratings b. Personnel evaluations c. Merit ratings d. All of the above

d. All of the above

Physiological symptoms experienced in personal or emotional problems include: a. Headaches b. Upset stomach c. Muscle spasms d. All of the above

d. All of the above

Properly administered personnel evaluation programs can be useful to administrators in research activities, and these systems are helpful in: a. Evaluating the selection and testing program b. Evaluating the effectiveness of a training program at the operating level c. Determining one basis for promotion d. All of the above

d. All of the above

Proven stress reducers include: a. Diet changes b. Physical exercise c. Retraining d. All of the above

d. All of the above

Psychological symptoms of a problem include: a. Uncontrolled emotional outbursts b. Excessive irritability c. Insecurity d. All of the above

d. All of the above

Rating traits and abilities can be grouped into broad categories such as: a. Personal characteristics b. Ability c. Performance d. All of the above

d. All of the above

Results of training include: a. Higher morale b. Less job stress c. Increased confidence d. All of the above

d. All of the above

Supervisors will have a valuable tool at their disposal if they set the right example with their own: a. Attitude b. Conduct c. Relationships d. All of the above

d. All of the above

The acceptance of a communication depends greatly upon there- ceiver's: a. Needs b. Experiences c. Environment d. All of the above

d. All of the above

The competence of the rater, the effort he expends in observing and recording evidence of the behavior of his subordinates, his judgment in weighing and evaluating this evidence, and his fairness in applying it to the service rating procedure directly reflect: a. The type of training he has received b. The degree ofhis attitudinal conditioning c. The climate established for the system by management d. All of the above

d. All of the above

The effectiveness of organizations of necessity is highly dependent upon communication in what direction? a. Upward b. Downward c. Lateral d. All of the above

d. All of the above

The general procedures for handling minor infractions observed by the supervisor in the course of activities include: a. Discussion of the incident with the concerned employee b. An on-the-spot warning or admonishment given when appropriate c. A record made of the incident for future reference d. All of the above

d. All of the above

The investigating supervisor should approach contact with the accused employee as/ with: a. An interview process although it may end as an interrogation b. A matter-of-fact manner with full opportunity to explain their side c. An objective unbiased attitude with no notion of preconceived conclusions d. All of the above

d. All of the above

The primary objective in the administration of an effective personnel complaint investigation policy is: a. To protect the reputation of the force b. To protect public interest c. To protect the accused employee from unjust accusation d. All of the above

d. All of the above

The term used when a problem employee is involved in the frequent transfer from one place, one shift, or one assignment to another is: a. Freeway therapy b. Transfer treatment c. The wheel d. All of the above

d. All of the above

There are many causes for rating system failures including: a. Indifference b. Employee pressures c. Failure to train raters d. All of the above

d. All of the above

What type of work environment factors typically need an outlay of capital to correct? a. Unsatisfactory operational equipment b. Bad lighting c. Uncleanliness d. All of the above

d. All of the above

When a route to a goal becomes obstructed, the usual reaction is to: a. Go around the barrier b. Remove the barrier c. Attack the barrier d. All of the above

d. All of the above

When the training function is performed poorly or not at all, which is a common result? a. Low morale b. Waste c. Frustration d. All of the above

d. All of the above

Which is an indicator that a supervisor lacks the self-control that is desirable in a leader? a. Temper b. Emotional displays c. Petulance d. All of the above

d. All of the above

Which of the following are symptoms of problem drinking? a. Employee's preoccupation with alcohol b. Games played-denying there is a problem c. Guilt feelings d. All of the above

d. All of the above

Which of the following external barriers may cause frustration in a subordinate in reaching his or her goals? a. Physical things b. Human barriers c. Situational barrier d. All of the above

d. All of the above

Which of the following factors has an influence upon the individual attention that can be given to the student by the instructor? a. Class size b. Time available for training c. Physical facilities d. All of the above

d. All of the above

Which of the following is a category of grievances and dissatisfac- tion that arise in the workplace? a. Work environment b. Inept supervision c. Management failures d. All of the above

d. All of the above

Which of the following is a requisite for punishment? a. Certainty of punishment b. Swiftness of punishment c. Consistent punishment d. All of the above

d. All of the above

Which of the following is an example of a direct verbal attack? a. Talking back b. Belittling c. Picking arguments d. All of the above

d. All of the above

Which of the following may appear when job motives encounter barriers? a. Performance issues b. Irritability c. Frustrations d. All of the above

d. All of the above

Which of the following should recognize that women are legally and morally entitled to the same opportunities and considerations in the position for which they were employed as are men? a. Supervisors b. Administrators c. Organizational policy d. All of the above

d. All of the above

Which of the following traits must an ideal supervisor possess? a. Strong leadership b. Good discipline c. Palatable human relations d. All of the above

d. All of the above

Which ofthe following tests are often helpful to prove or disprove intoxication when this condition is an issue? a. Blood b. Urine c. Breath test d. All of the above

d. All of the above

Which source from an officer may reveal evidence of false statements with regard to duty activities? a. Time sheets b. Attendance records c. Daily performance logs d. All of the above

d. All of the above

Physical arrest and formal booking of an accused officer should be made only after the has been made fully aware of the circumstances in the matter? a. Field officer b. Union representative c. Field supervisor d. Chief of police

d. Chief of police

The supervisor is doing an injustice to his organization and other employees if he refuses or neglects to consider ___ against an employee. a. Transfer b. Appraisals c. Assignments d. Complaints

d. Complaints

By displaying sincere interest in and consideration for the employee, the supervisor will start the process of building the employee's: a. Trust b. Rapport c. Communication d. Confidence

d. Confidence

When drinking causes an employee's work to deteriorate or drop to an unacceptable level, the supervisor is responsible for: a. Reassignment b. Counseling c. Training d. Corrective action

d. Corrective action

According to the text, all ofthe following are common acts that are alleged as a basis for charges of harassment except: a. Unjust favoritism b. Discourteous language c. Demotions d. Dating

d. Dating

What type of instructional technique involves use of actual equipment, or in which implements are used to supplement other teaching techniques? a. Workshops b. Lectures c. Role playing d. Demonstrations

d. Demonstrations

A subordinate usually loses objectivity and sense of purpose when he/she is experiencing which feeling? a. Anxiety b. Fear c. Frustration d. Depression

d. Depression

The complex process of communicating ideas in such a manner that the recipient interprets what he hears in the way the communicator intends is known as: a. Delegation b. Directing c. Facilitating d. Giving orders

d. Giving orders

All of the following are psychological symptoms of a problem reviewed in the text except: a. Guilt b. Self-pity c. Sadness d. Haplessness

d. Haplessness

A failure on the part of the supervisors to prepare themselves for their training role which results in teaching ineffectiveness is also known as: a. Lack of training b. Lack of presentation c. Lack of resources d. Lack of competency

d. Lack of competency

The more intensely the matter is taught, the greater the likelihood it will be retained is a concept referred to as: a. Vivid impressions b. Principle of primacy c. Principle of recency d. Principle of intensity

d. Principle of intensity

According to the text, when drinking adversely affects the employee's performance on the job, what action may be necessary? a. Sick leave b. Reassignment c. Counseling d. Punitive action

d. Punitive action

When experiences are pleasing or satisfying, there is usually an accompanying desire to do what? a. Learn more b. Teach others c. Help others d. . Repeat the experience

d. Repeat the experience

What type of complaints are those received from persons who are not themselves victims but complain on behalf of others? a. Internal b. Peripheral c. Primary d. Secondary

d. Secondary

Who has the responsibility to train subordinates by utilizing the most efficient and effective methods available? a. Director b. Chief c. Teacher d. Supervisory officer

d. Supervisory officer

When an instructor has completed the preliminary procedures of developing objectives, obtaining lesson materials, and analyzing them, he is ready to prepare his: a. General objectives b. Specific objectives c. Curriculum d. Teaching plans

d. Teaching plans

The final step in the five steps of teaching is: a. Association b. Presentation c. Review d. Test

d. Test

Good communicators are not only accomplished with words but also with: a. Training and teaching b. Vision and goals c. Motivation and rewards d. Tones and deeds

d. Tones and deeds

Which of the following is involved in the first function of aggression? a. Physical attack on the barrier that is being blocked b. Noncooperation with supervisors c. Frustration toward accomplishment of the goal that was being driven toward d. Wresting satisfaction from the outside world in the drive toward a goal that is blocked

d. Wresting satisfaction from the outside world in the drive toward

When the arrangement of the teaching plan is completed, the instructor should: a. Review it to make sure it is workable b. Ensure that it can be properly fitted into the time allowed c. Check that critical points have not been omitted d. All of the above

d. all of the above

Which of the following is a type of interview? a. The informal interview b. The employment interview c. The progress interview d. All of the above

d. all of the above

A supervisor should prepare him or herself for the position of supervisor by gaining a good working knowledge of the: a. Formal organization b. Informal organization c. Informal organization leaders d. All of the above

d.) All of the above

Command presence denotes: a. A military bearing b. A distinctive type of appearance c. A distinctive type of conduct d. All of the above

d.) All of the above

Every supervisor should keep him or herself abreast of fundamental changes in _______ in order to be equipped to carry to his or her subordinates the information they need to perform their jobs properly. a. Practices b. Techniques c. Procedures d. All of the above

d.) All of the above

The common elements of supervision can be grouped under those activities that relate to: a. The direction of people and all it implies b. Control and development of people c. The interpersonal relationships with people d. All of the above

d.) All of the above

The determination of proportionate need for the distribution of patrol forces depends on the selection and use of certain factors. A factor that indicates to some extent the nature of the police problem includes: a.) Crimes against persons b.) misdemeanor arrest by patrol officers c.) autos stolen d.) All of the above

d.) All of the above

The most effective service will not be afforded to a community if patrol personnel are assigned equal numbers throughout the community a.) Shifts b.) Days of the week c.) Beats of equal size on a flat basis d.) All of the above

d.) All of the above

The straight line organization is also known as: a. Individual type b. Military type c. Departmental type d. All of the above

d.) All of the above

The supervisor's job may be categorized into which of the following areas? a. Leading b. Directing c. Controlling d. All of the above

d.) All of the above

Which of the following regarding supervisors is true? a. They must have a basic understanding of scientific discipline. b. They do not need to be highly skilled in the technical aspects of thejob they supervise. c. They should have a working knowledge of the job they are responsible for supervising. d. All of the above

d.) All of the above

Sound leadership techniques require the supervisor to: a. Be diligent b. Sustain a high organizational spirit c. Achieve maximum productivity d. All of the above

d.) All of the baove

Supervisors must develop the art of influencing others, coordinating their efforts, and directing them to proper goals in such a way as to obtain their: a. Obedience b. Confidence c. Loyalty d. All of the above

d.) All the above

A supervisor is acting in what role when he or she must make proper follow-ups to determine that rules and regulations have been followed and orders properly executed? a. Communicator b. Decision maker c. Leader d. Controller

d.) Controller

Which function involves control of a subordinate's activities and is one that consumes most of a supervisor's time? a. Coordinating b. Organizing c. Staffing d. Directing

d.) Directing

A supervisor is acting in what role when he or she is motivating subordinates by giving them positive incentives that will encourage them to achieve and maintain a high level of efficiency? a. Communicator b. Decision maker c. Trainer d. Leader

d.) Leader

Plans consisting of a set of broad principles that guide personnel in the accomplishment of general organizational objectives are called: a. Fiscal plans b. Auxiliary service plans c. Rules and regulations d. Policies

d.) Policies

The whole personnel function of bringing in and training the staff and maintaining favorable conditions of work is referred to as: a. Organizing b. Structuring c. Reporting d. Staffing

d.) Staffing

A supervisor must be able to: a. Achieve reasonable goals for his subordinates b. Provide answers to job problems c. Give assurance in his subordinates' personal lives d. All of the above

d.) all of the above

To many supervisors, advancement into a position of authority involves a considerable change in: a. Lifestyle b. Philosophy c. Thought process d. All of the above

d.) all the above

Plans consisting of a set of broad principles that guide personnel in the accomplishment of general organizational objectives are called: a. Fiscal plans b. Auxiliary service plans c. Rules and regulations d. Policies

policies