Supervision of Police Personnel Part 1

Which function involves not only putting a prepared plan into operation but also following through with observation and inspection to determine that the work ordered was actually and properly done? a. Directing b. Organizing c. Staffing d. Coordinating

a. Directing

There is no point in filing an email or closing an email if you can complete the associated task in less than ___________ minutes. a. Two b. Five c. Ten d. Fifteen

a. Two

All supervisors should have a basic understanding of the principles of learning. Which of the following is not a learning principle? a. Principle of Effect b. Principle of Negotiation c. Principle of Repetition d. Principle of Intensity

b. Principle of Negotiation

The skills of which of the below refers to the practice of confronting an employee with his or her job performance record with the objective of finding ways to overcome deficiencies and improve job performance? a. Delegating b. Disciplining c. Coaching d. Approach/Avoidance

c. Coaching

Failure to give recognition to employees when they believe they have earned it, use of intemperate language by the supervisor, harsh arbitrary methods in dealing with subordinates, display of favoritism, and existence of dual standards of conduct are indicative of: a. Misunderstanding of policies b. Dissatisfaction with work environment c. Inept supervisory practices d. Misunderstanding of rules

c. Inept supervisory practices

The objective of which of the following interviews is said to aid the employee in engaging in self-appraisal? a. Employment b. Separation c. Progress d. Grievance

c. Progress

In the landmark case of City of Canton, Ohio v. Harris, the city was found liable for failure to do which of the following? a. Supervise its officers b. Critique its officers c. Terminate its officers d. Train it's officers

d. Train it's officers

Many years ago leadership experts determined that when conditions are unstable during periods of stress or emergency, when initiative and decisiveness are needed, when there is usually no time for permissive leadership and no time for discussion with subordinates before each decision is made, and when bold, rapid action is indicated, the _________________________ leader is most likely to succeed, provided he has the capacity to make sound, workable decisions. A. Democratic B. Free rein C. Laissez-faire D. Autocratic

D. Autocratic

___________________ involves the extraction of satisfaction from the outside world in the drive toward a goal that is blocked and a desire to hurt or destroy the source of the pain, those things or persons who are symbols of the barrier. a. Aggression b. Personality c. Escapism d. Withdrawal

a. Aggression

Which of the following is not an important guideline for the supervisor in dealing with unions? a. Always handle issues informally. b. Follow the grievance procedure. c. Have a good working knowledge of the contract, rules, regulations, and policy. d. Know the union representative.

a. Always handle issues informally.

Supervisors need to intervene if they believe an officer is at risk for suicide. If the warning signs are there, the supervisor should not be afraid to ask which of the following questions? a. Are you thinking of killing yourself? b. What the hell are you thinking? c. Why are you telling me? d. Would you like to get a drink?

a. Are you thinking of killing yourself?

Before communicating, the supervisor should do which of the following? a. Be sure his ideas are clear in his own mind. b. Disregard the views and attitudes of those to whom the communication will be directed and those of other affected persons. c. Realize that there is no correlation between the effectiveness of communications and the total setting in which they occur. d. Know that for communications to be effective, they must always be quick.

a. Be sure his ideas are clear in his own mind.

Excessive job stress, or that resulting from personal frustration and inadequate coping skills, is referred to as: a. Burnout b. Brownout c. Blue flu d. Psychosis

a. Burnout

To be most effective, punishment for even the mildest of infractions must be: a. Certain b. Painful c. Powerful d. Done publicly

a. Certain

Every supervisor should be alert for confusion in the interpretation of policy by his subordinates, especially at times when policy is changed or when subordinates join his unit from another where it is interpreted differently. When such confusion is revealed through feedback, he should promptly take whatever steps may be required to do which of the following? a. Clarify conflicts and ensure uniformity in application. b. Create conflict to ensure conformity. c. Solicit a communication. d. All of the above

a. Clarify conflicts and ensure uniformity in application.

When the leader has __________________________, he remains cool, calm and collected in the face of conflict and exerts a confidence and self-control while handling a crisis. a. Command presence b. Inertia c. Dynamic presence d. Command introspection

a. Command presence

Which of the following is an example of an internal barrier causing frustration? a. Conflicts in motives existing within the individual b. A nagging spouse c. An incompatible partner or supervisor d. Unpopular rules or policies

a. Conflicts in motives existing within the individual

You are meeting with your squad in regards to a crime problem. You request input from your subordinates. This is what type of communication? a. Democratic b. Free rein c. Autocratic d. Staffing

a. Democratic

The A-DIME problem-solving method, appropriate for a wide range of performance problems, may be used when counseling the problem drinker. The D stands for which of the following? a. Develop a plan b. Decide on what to do c. Dismiss the employee d. Delegate to another

a. Develop a plan

An officer who works for you shows up at work under the influence of alcohol. As a supervisor, it would be most appropriate for you to: a. Drive him home b. Have an officer drive him home c. Let him sleep it off in his vehicle d. Allow him to go to work

a. Drive him home

Which of the following involves the existence of a sense of common endeavor and responsibility within the group and embodies devotion to the group enterprise, cooperation among its members, and pride in its accomplishments? a. Esprit de corps b. Upward discipline c. Delegation d. Liberty interest

a. Esprit de corps

In regards to personnel complaint investigation procedures and techniques, which of the following is most correct? a. Except in very minor cases, a record of the circumstances of every incident and the action taken should be made where a breach of discipline requires punitive action by the supervisor. b. The recording of the incident may be done without calling the act to the offending employee's attention or otherwise confronting him. c. Supervisors should avoid making a negative incident report for an otherwise good employee who commits a rule violation. d. All of the above

a. Except in very minor cases, a record of the circumstances of every incident and the action taken should be made where a breach of discipline requires punitive action by the supervisor

The real problems encountered by the instructor in applying the five-step method of teaching are not failures of the method but: a. Failure of the instructor to make proper use of the steps b. Failure of the instructor to orient his students c. Failure of the instructor to confront teaching problems d. Failure of the instructor to make judgments on the learning ability of each student

a. Failure of the instructor to make proper use of the steps

Studies have revealed that worker reactions to management controls and the work environment in many occupations have changed little in the last half century. Such studies have consistently shown that employee dissatisfaction and grievances arise from factors that can be broadly categorized into four areas. Which of the following is not one of those areas? a. Failure to mentor properly b. The work environment c. Misunderstandings about policies and procedures of the organization d. Management failures of various types

a. Failure to mentor properly

The supervisor should be mindful that a criminal act depriving a person of a constitutional right or a death proximately resulting from police action ultimately might involve action under Section 1983 of the: a. Federal Civil Rights Act b. States Rights Act c. Federal Victim/Witness Act d. Supreme Court

a. Federal Civil Rights Act

Which of the following plans relate to matters such as budget preparation and the use and control of funds allotted for personnel, equipment, and supplies? a. Fiscal b. Operational c. Tactical d. Procedural

a. Fiscal

When an individual experiences a __________________, he keeps repeating a response even if it is not effective. a. Fixation b. Rationalization c. Projection d. Catharsis

a. Fixation

Once a job has been delegated, its importance has been explained, and necessary instructions have been clearly given for its accomplishment, the supervisor should discreetly _______________________________ as needed to ensure that the employee is progressing satisfactorily. a. Follow-up b. Manage c. Do work d. Take over

a. Follow-up

Which of the following is always necessary after a progress interview? a. Follow-up b. Discipline c. Training d. Organizing

a. Follow-up

Which type of leader plays down her role as such, exercises minimum control, and seldom gives her subordinates the attention or help they need? a. Free rein b. Autocratic c. Situational d. Democratic

a. Free rein

A supervisor conducting an interview with an employee in regards to an employee's concern should display what type of attitude? a. Friendly b. Direct c. Condescending d. Firm

a. Friendly

When some factor in an employee's work environment causes him to complain orally or more formally, in writing, it is usually referred to as a(n): a. Grievance b. Informal concern c. Formal inquiry d. Generic complaint

a. Grievance

Ordinarily, by encouraging an employee to air his personal problems, by giving him the reassurance he may be seeking, by suggesting alternative points for him to consider, and by enlisting his active participation in the matter at hand, the supervisor can then do which of the following? a. Guide the employee to his own solution by a process of reflection. b. Give the exact advice to the employee. c. Refer the employee right away for help. d. Transfer the employee.

a. Guide the employee to his own solution by a process of reflection.

The principal responsibility for maintaining an appropriate level of discipline in his unit should rest on the: a. Immediate line supervisor b. Middle manager c. Chief of police d. City manager

a. Immediate line supervisor

A successful supervisor is able to deal effectively with both the formal and the ____________________________ organization. a. Informal b. Strategic c. Scientific d. None of the above

a. Informal

Which of the following is most correct in regards to the use of teaching aids? a. Instructional aids help the teacher to avoid too much telling and too much reliance on words to carry ideas. b. They supplant good verbal instruction. c. Avenues of learning are reduced when senses other than hearing are brought into play and combined with it. d. The teacher who performs his instructional function most effectively is the one who utilizes limited means to assist him in carrying his message to the student in a manner calculated to enhance learning efficiency.

a. Instructional aids help the teacher to avoid too much telling and too much reliance on words to carry ideas.

An interview differs from an interrogation in that the latter is primarily: a. Interviewer-centered b. Interviewee-centered c. Departmentally centered d. None of the above

a. Interviewer-centered

Which of the following is not true in regards to grievances? a. It is critical that supervisors be attuned only to verbalized grievances. b. Grievances provide a measure of contentment among officers. c. Grievances serve as an indicator for the need for a greater action on the part of the administration. d. Grievances provide critical feedback to the astute supervisor.

a. It is critical that supervisors be attuned only to verbalized grievances.

__________________ may be defined as the art of influencing, directing, guiding, and controlling others in such a way as to obtain their willing obedience, confidence, respect, and loyal cooperation in the accomplishment of an objective. a. Leadership b. Supervision c. Management d. Delegation

a. Leadership

Organizational structures are established to designate how work is to be divided among the various components of the establishment. Regardless of what basis is used for this division—whether work is apportioned according to function performed, as in laboratory; by area, as in a system of precincts, geographic divisions, or beats; by clientele handled, as in youth activities or juvenile offenses; or by purpose, as in public relations activities, traffic control, etc.—the division must be: a. Logical and practicable b. Logical and personal c. Lackluster and practicable d. Legal and practicable

a. Logical and practicable

After an officer is included in a traumatic incident such as a shooting, which of the following should occur? a. Mandatory critical incident stress debriefing b. Voluntary only, critical incident stress debriefing c. Suspension without pay d. Automatic re-assignment to another division

a. Mandatory critical incident stress debriefing

Deliberate violations of established standards of conduct or offenses involving which of the following will usually require a far more severe punishment than offenses resulting from ignorance or carelessness? a. Moral turpitude b. Tardiness c. Absenteeism d. Uniform equipment violations

a. Moral turpitude

The supervisor must expect some mistakes from even the most able of his subordinates. Errors are bound to occur, especially with inexperienced employees. When they do, they should be treated as constructively as possible. When mistakes "of the head" are made, often the training value exceeds the harm done; if the mistake is "of the heart," which of the following may be indicated to prevent recurrence? a. Negative corrective action b. Positive corrective action c. Restricted corrective action d. Excessive corrective action

a. Negative corrective action

Discipline that takes the form of punishment or chastisement is known as: a. Negative discipline b. Negative reinforcement c. Positive discipline d. Positive reinforcement

a. Negative discipline

Which of the following is perhaps the most common failing of an inexperienced supervisor? a. Oversupervision b. Overdiscipline c. Overseeing d. Oversaturation

a. Oversupervision

The notion that things learned first create a strong impression in the mind that is difficult to erase is known as: a. Principle of primacy b. First impressions c. Principle of recency d. Principle of intensity

a. Principle of primacy

According to Robbins, evidence suggests that which of the following is true? a. Productive workers are more likely to be happy workers rather than the reverse. b. Happy workers are more likely to be productive workers than the reverse. c. Happy workers are more motivated. d. Productivity is reduced when workers are too happy.

a. Productive workers are more likely to be happy workers rather than the reverse.

Supervisors should provide when needed all of the following to employees except: a. Professional psychotherapy b. A sincere and patient manner c. A friendly ear d. A few helpful suggestions

a. Professional psychotherapy

When drinking adversely affects the employee's performance on the job or when his resultant misconduct off the job cannot be tolerated, which of the following may be indicated? a. Punitive action b. Transfer to the midnight shift c. A reassignment to an administrative position d. Re-training

a. Punitive action

You are instructing a class on report writing at the police academy. One of the recruits asks "How many times should I proofread my report?" You advise him: a. Read your writing twice: once for content and once for spelling and punctuation errors. b. Check once for content. c. Check one for spelling and punctuation. d. Read your writing twice: once for content, once for facts.

a. Read your writing twice: once for content and once for spelling and punctuation errors.

When a frustrated individual abandons problem solving for an immature or even infantile type of action. This type of behavior is considered: a. Regression b. Fixation c. Rationalization d. Projection

a. Regression

The final paragraph in a report would typically contain all of the following except: a. Restatement of all details b. Conclusions c. Recommendations d. A plan of action

a. Restatement of all details

The supervisor can best carry out his disciplinary function if he engages in: a. Self-discipline b. Negative discipline c. Positive discipline d. Punitive discipline

a. Self-discipline

Which step in the grievance process is most important? a. Step 1 b. Step 2 c. Step 3 d. Step 4

a. Step 1

Stress and tensions arising from the work environment can be reduced significantly by improving which of the following? a. Supervisory practices b. Personal hygiene c. Laws and ordinances d. Policy and procedures

a. Supervisory practices

Making the transition from line officer to supervisor is a challenging time. As a supervisor you are now part of the management team. Instead of going from call to call or conducting investigations, you are now which of the following? a. The overseer b. The doer c. The game changer d. The line worker

a. The overseer

Which of the following is most correct? a. The worker's performance and morale are more strongly influenced by his immediate superior than by any other factor in his environment. b. The worker's performance and morale are more strongly influenced by the Chief of Police than by any other factor in his environment. c. The worker's performance and morale are more strongly influenced by the Mayor than by any other factor in his environment. d. The worker's performance and morale are more strongly influenced by the employment contract than by any other factor in his environment.

a. The worker's performance and morale are more strongly influenced by his immediate superior than by any other factor in his environment.

When the instructor has completed the preliminary procedures of developing instructional goals and specific objectives, obtaining lesson materials, and analyzing them, he is ready to prepare his: a. Written teaching plans b. Informal notes c. Verbal teaching plan d. None of the above

a. Written teaching plans

When employees complain because they believe the management in an organization has breached an agreement of their contract, a more formalized procedure is usually required. Typically, how many steps are involved when dissatisfaction degenerates into formal grievances? a. 6 b. 4 c. 2 d. 8

b. 4

What percent of grievances brought to an arbitration hearing involve discipline brought against an officer? a. 100% b. 90% c. 80% d. 70%

b. 90%

Which of the following is not a symptom of leadership failure? a. Reduced productivity b. A well disciplined workforce c. Poor organizational spirit d. Low morale

b. A well disciplined workforce

While many activities can be passed down to others through the process of delegation, the supervisor cannot avoid the responsibility for such activities. Many supervisors have suffered dire consequences by assuming that a job entrusted to a subordinate relieved them of their responsibility for completing the job. They should be encouraged to delegate all possible tasks to the lowest level in the organization where the necessary ability to perform them exists, but in doing so, they do not shed their responsibility for the completion of the task and their: a. Personal involvement in doing the task b. Accountability for the results c. Superiority d. None of the above

b. Accountability for the results

External complaints are those that come from persons outside the organization. Primary complaints are those received directly from: a. Parents b. Alleged victims c. Attorneys d. Elected officials

b. Alleged victims

The supervisor must be able to help his subordinates establish and achieve reasonable goals. He must be able to provide answers to their many job problems and give them wise counsel and assurance in their personal and professional lives when the need arises, recognizing that they will not all react the same when he tries to help them. At times, they will misinterpret his motives and accuse him of meddling in their affairs, yet their affairs are his when which of the following is affected? a. Personal beliefs b. An officer's performance c. Educational goals d. All public posts on websites

b. An officer's performance

In those interviews where the supervisor has been approached by his subordinate for advice or "just talk," when should the supervisor get to the problem at hand? a. Right away b. As soon as rapport is established c. At the end of the interview d. When the employee brings it up

b. As soon as rapport is established

Every supervisor should know how to make assignments, through the process of delegation, of many tasks that others below him are capable of performing as well as or better than he can. In delegating routine tasks to subordinates, the expert supervisor will give them sufficient ___________________ to match the responsibility he has imposed on them. a. Personal power b. Authority c. Direction d. Responsibility

b. Authority

In an emergency situation, which of the following communications can be issued with relative ease, since concurrence by those affected is not sought? a. Free rein b. Autocratic c. Democratic d. Dual Track

b. Autocratic

Perhaps no function of management is more important than that of __________________ of human effort to ensure unity of action not only between individuals but also between organizational units. This activity must occur at all levels to prevent disharmony. a. Consolidation b. Coordination c. Cancellation d. Control

b. Coordination

Which of the following relates to the supervisory practice of actively listening and responding to employees' complaints, grievances and problems; all of which represent a way for employees to express matters of concern to their superiors? a. Coaching b. Counseling c. Training d. Planning

b. Counseling

According to the text, the introductory step in the instructional process will perhaps tax the imagination of the teacher more than the other four steps of instruction. This is the step in which the ACID test must be applied. The D in the acronym ACID stands for which of the following? a. Direction b. Desire c. Diligence d. Disequilibrium

b. Desire

If two partners are unable to get along, obviously the simple solution might first involve: a. Transferring one b. Determining the nature of the conflict c. Transferring both d. Dissolving the partnership

b. Determining the nature of the conflict

Which term best describes instructing, teaching, and training? a. Morale b. Discipline c. Esprit de corps d. Punishment

b. Discipline

Employers and supervisors may incur liability if they deprive an employee of some federally guaranteed: a. Transfer right b. Due process right c. Management right d. City or county right

b. Due process right

Some of the suicide warning signs include all of the following except: a. Previous suicide attempt b. Excessive internet use on and off the job c. Behavioral clues of suicidal thoughts d. Concern expressed by family/friends/colleagues

b. Excessive internet use on and off the job

As information is passed from individual to individual, usually a distortion or dilution of content occurs, which is called: a. Fear of criticism b. Filtering c. Jumping to conclusions d. Siphoning

b. Filtering

In regards to written communications, which of the following is not true? a. The supervisor is judged to a great extent throughout his career by how well he expresses himself not only orally but also in writing. b. In written communications as opposed to oral communications, words and ideas need not be as clearly expressed. c. Excessive use of abbreviations should be avoided. d. Ideally, writings should be so explicit that their meanings cannot be misunderstood.

b. In written communications as opposed to oral communications, words and ideas need not be as clearly expressed.

For which type of employee should an implied or suggested order not be used? a. Self-reliant employee b. Inexperienced employee c. Experienced employee d. Independent employee

b. Inexperienced employee

Perhaps one of the most productive sources of information that might be used by the police supervisor is the day-to-day ________________ contact he has with his subordinates in office visits, during inspections, at briefing sessions, in the locker room, or in the field. a. Formal b. Informal c. Business d. Disciplinary

b. Informal

Once the exact nature of a personnel complaint is ascertained, the supervisor should first: a. Initiate discipline b. Initiate inquiry to determine the facts surrounding the case c. Draw conclusions from all the evidence d. Photograph the complainant's injuries

b. Initiate inquiry to determine the facts surrounding the case

When accusations have been brought to the attention of the department by second parties such as ministers, attorneys, or parents, the investigator should: a. Insist on video recording b. Insist on interviewing the complainant personally c. Insist that they leave and return with the complainant d. Demand a written statement from the complainant as a requirement to investigate

b. Insist on interviewing the complainant personally

Broad general statements about what is to be learned are defined as: a. Learning objectives b. Instructional goals c. Performance objectives d. Competencies

b. Instructional goals

According to the text, which of the following is a false statement? a. The degree of motivation by the teacher has a direct bearing on the student's learning rate and performance. b. Learning proceeds best when the student is motivated to learn - when he wants to learn and when he puts forth effort to learn. c. One of the greatest spurs to motivation is the recognition by the student that his personal or professional growth will be directly dependent on the effort he expends to improve himself. d. The positive use of stimulation is always inferior to the use of fear of dismissal because of unacceptable scores would be a powerful influence on performance.

b. Learning proceeds best when the student is motivated to learn - when he wants to learn and when he puts forth effort to learn.

Which method of teaching is quite often the least effective method, since it assumes that all members of the class progress at the same rate? a. Guest speakers b. Lecture c. Role playing d. Field problems

b. Lecture

The supervisory influence on non-job-related employee behavior is generally: a. Controlled by conscience b. Limited in the eyes of the law c. Accepted as usually necessary d. Not acceptable at any time

b. Limited in the eyes of the law

In a grievance interview, the supervisor should focus on: a. Speaking b. Listening c. Deciding d. Judging

b. Listening

To be an effective interviewer, one of the most important things is the interviewer's: a. Speaking ability b. Listening ability c. Feelings d. Motives

b. Listening ability

When a marital conflict involving a subordinate has become critical and the supervisor's help is sought, he should confine his participation to: a. Notifying the chief. b. Listening to enough details to indicate whether outside professional help is needed. c. Referring the officer to his union representative. d. Scheduling the officer for a day off.

b. Listening to enough details to indicate whether outside professional help is needed.

When employee discontent is not verbalized, it may become _______________ grievous to the supervisor and the organization than expressed grievances, and its effects may be just as devastating. a. Less b. More c. More or less d. None of the above

b. More

In looking at the results of unsustained disciplinary actions, which of the below is not true? a. The poorly prepared case, carelessly investigated and lacking in documentation, reflects adversely not only on the supervisor who investigated it but also on the organization if it based punitive action on it. b. More often than not, the employee on which the discipline was not sustained becomes highly productive. c. A poorly done investigation and the failure to prepare adequately have long-term consequences. d. The supervisor whose case has not been sustained frequently becomes reluctant to take further action against the same or another delinquent employee because of the failure.

b. More often than not, the employee on which the discipline was not sustained becomes highly productive.

Which of the below is a myth about suicide? a. Most suicidal officers communicate their intent sometime during the week preceding their attempt. b. No one can stop a suicide; it is inevitable. c. If a law enforcement officer in crisis gets the help needed, that officer may never be suicidal again. d. Suicide prevention is everyone's business, and anyone can help prevent the tragedy of suicide.

b. No one can stop a suicide; it is inevitable.

There are two occasions when the supervisor is obligated to become involved in a subordinate's personal affairs: when the employee asks for help, and when the problem has affected the subordinate's: a. Health b. Performance c. Interests d. Home life

b. Performance

What term refers to working out in broad outline the things that need to be done and the methods for doing them to accomplish the purpose set for the enterprise? a. Organizing b. Planning c. Staffing d. Directing

b. Planning

Sometimes an individual will develop certain defenses in the form of excuses to help save face or preserve his pride and to justify his failure to achieve his goals or fulfill his responsibilities. He will attempt to justify some action he has taken or failed to take. He may attempt to save face by blaming poor tools, improper or no training, deficient education, or some physical factor. He will do almost anything but accept the blame himself. When he assigns such blame to some external object rather than to himself, he is said to have engaged in: a. Depression b. Projection c. Regression d. Catharsis

b. Projection

All of the following may result in frustration except: a. Frequently criticized by supervisors b. Proper recognition c. Appearances of favoritism d. Instability in the job

b. Proper recognition

Why should face-to-face encounters be prevented between the accused employee and her accuser? a. In truth, they should not be prevented. b. Seldom will anything beneficial to the investigation be accomplished by this procedure, but it could well make a bad situation worse. c. It is a violation of federal law for them to contact each other. d. None of the above

b. Seldom will anything beneficial to the investigation be accomplished by this procedure, but it could well make a bad situation worse.

One of the frequent failures of supervisors' human resource management functions that has a long-term adverse effect on the organization's image results from the neglect of someone in authority in the employing agency to discuss circumstances surrounding an employee's: a. Promotion b. Separation from service c. Demotion d. Commendation

b. Separation from service

When conditions in the learners' environment are such that they establish an attitude favorable to learning, they are said to be in a: a. State of learning b. State of readiness c. State of interest d. State of mind

b. State of readiness

Lack of knowledge or understanding is often the direct cause of debilitating anxieties, fears, and feelings of insecurity among employees. These can often be materially reduced by the supervisor if he provides those affected individuals an opportunity to do which of the following? a. Resign b. Talk about their feelings in an informal environment c. Talk about their feelings in a formal environment d. Transfer to a new position

b. Talk about their feelings in an informal environment

After a complaint investigation is concluded, it usually receives a classification. Which of the below best describes unfounded? a. When the evidence indicates that the alleged act did in fact occur but was legal, proper, and necessary. b. The alleged act did not in fact occur and that the complaint was false. c. Cannot be resolved by investigation because sufficient evidence is not available. d. The allegation is true but that the employee's actions were consistent with departmental policy.

b. The alleged act did not in fact occur and that the complaint was false.

All of the following are true of the functional organization except: a. The functional organization in its pure form is rarely found in present-day organizations except at or near the top level. b. The functional organization does not divide responsibility and authority among several specialists. c. The functional responsibility of each "functional manager" is limited to the particular activity over which he has control, regardless of who performs the function. d. Coordination of effort in this type of organization becomes difficult since the employees responsible for results may be subject to the functional direction of several persons.

b. The functional organization does not divide responsibility and authority among several specialists.

When problem drinking causes the employee's job performance to deteriorate or results in misconduct that justifies negative disciplinary action, the supervisor is obligated to take action. Sometimes, several other drinking-connected incidents have occurred, although a written record may or may not have been made of what specific action was taken. The supervisor must recognize that the longer she waits: a. The situation will stay the same b. The less likely will be the chance of constructive behavior changes c. The more likely there will be a chance of constructive behavior change d. The employee will have to be fired

b. The less likely will be the chance of constructive behavior changes

The supervisor does which of the following to keep the productivity of his subordinates at a high level? a. The supervisor provides negative incentives for excellence of performance. b. The supervisor lets them know just what he expects of them. c. Negative motivators such as fear, coercion, intimidation, and punishment are used frequently. d. By avoiding inconsistent and arbitrary supervisory practices, he can lose confidence and respect, which are vital in the process of motivation.

b. The supervisor lets them know just what he expects of them.

According to the text, it would be eminently ______________________ for the supervisor to postpone communicating with his subordinate merely because both might find the interchange disagreeable. a. Fair b. Unfair c. Agreeable d. Unpleasant

b. Unfair

One of the most distasteful of the supervisor's investigative responsibilities, but on occasion a most necessary one, is the making of a search that might involve an officer's person, his private vehicle, his locker and effects, or his home. The need for a search might be indicated in conjunction with an investigation of a complaint such as one alleging that an employee misappropriated property. Which of the following is not correct? a. Some courts have held that searches of departmental property, such as lockers, police vehicles, and desks, generally may be conducted without a warrant. b. Whenever practicable, searches should be made in public. c. Whenever practicable, a search of the vehicle or effects of the accused should be made in his presence. d. Should a search of his residence become necessary because of the nature of the complaint and evidence, steps should be taken to make it in the absence of other members of the employee's family.

b. Whenever practicable, searches should be made in public.

You investigate and sustain a verbal discourtesy complaint against an officer. The complainant is now in your office. Which of the following is most appropriate? a. You should advise the complainant to contact internal affairs. b. Inform the complainant that the officer will be severely disciplined. c. A simple apology by you and an acknowledgement that the officer will be counseled. d. Refer the complainant to the city attorney.

c. A simple apology by you and an acknowledgement that the officer will be counseled.

Which is not true regarding morale? a. Morale cannot be achieved through incentive or policy. b. A supervisor can influence it if he remembers that people are interested in themselves and in the things that affect them. c. A supervisor should not provide his workers with performance feedback. d. A supervisor should not become tranquilized into believing that because his morale is high, the morale of his subordinates is also high.

c. A supervisor should not provide his workers with performance feedback.

One of the most frequent functions the supervisor is called on to perform is that of decision making. It is imperative that he develop his ability to draw conclusions from facts at hand and stick to a decision unless, of course, it is manifestly improper. Even if he occasionally makes the wrong decisions, the fact that he has taken positive action when action is indicated is usually better than if he had taken none at all. Decisiveness has a stabilizing influence on subordinates. Indecisiveness is easily perceived and tends to destroy confidence and lower respect. Ultimately, performance is adversely affected. The decision-making process involves several steps. First, there must be which of the following? a. Data must be evaluated and analyzed b. The decision must then be communicated to those who must carry it out c. An awareness that a real problem exists d. Alternative approaches leading to a logical conclusion should be decided on

c. An awareness that a real problem exists

The interviewer should recognize the basic psychological aspects involved in the communication process and should avoid conditions that produce barriers or lead to faulty conclusions. He should be aware that his judgments cannot be sound if they are based on: a. Facts alone b. Validated information c. Appearances alone d. Intuition

c. Appearances alone

In regards to drug and alcohol testing of police officers, all of the following are correct except: a. Constitutional law is very supportive of drug and alcohol testing for public employees. b. In Connor v. Ortega, the U.S. Supreme Court held that government's compelling need for supervision, control, and the efficient operation of the workplace was sufficient to justify testing workers for drug or alcohol use based on reasonable suspicion. c. As public employees, police officers are held to a lower standard due to their sensitive positions and may be ordered to submit to tests. d. When an accused employee is requested to submit to such test or tests, they should be administered in private.

c. As public employees, police officers are held to a lower standard due to their sensitive positions and may be ordered to submit to tests.

Which of the following is not true regarding the complexity of communications channels? a. The larger the number of persons involved in the interpretation of messages, the greater is the possibility that the end product will be distorted. b. The channels through which communications pass are called the communications net. c. Chain of command shall always be avoided in favor of informal communications. d. When channels are overly complex, messages will tend to be delayed at bottlenecks, which in themselves are obstacles difficult to overcome.

c. Chain of command shall always be avoided in favor of informal communications.

Economic loss through increased absenteeism, interpersonal problems, errors of judgment and safety, increased discrimination, and harassment complaints, and a reduction in employment morale are potential indicators of which of the following? a. Over-aggressive policing b. Marijuana abuse c. Drinking and deteriorating job performance d. Rationalization

c. Drinking and deteriorating job performance

An individual who finds that the efforts needed to fulfill an objective are greater than he desires to make, who faces what appears to him to be an insoluble problem, or who lacks self-confidence in his ability to perform, often attempts to do which of the following? a. Blame others b. Work harder c. Escape d. Work smarter

c. Escape

When evidence indicates that the alleged act did in fact occur but was legal, proper, and necessary, the complaint investigation would be classified as: a. Sustained b. Unfounded c. Exonerated d. Policy failure

c. Exonerated

Which of the below can be considered a cause of an unsuccessful interview? a. Active listening b. Interviewing in private c. Failure to prepare d. Note-taking

c. Failure to prepare

Investigating supervisors must proceed cautiously in cases in which there is potential for criminal charges against an officer. Officers may be ordered to give statements and/or write reports under threat of dismissal for refusing to follow such orders. However, in ________________________, the U.S. Supreme Court ruled that under such orders the statements may not be used against the officer in a criminal trial due to the Miranda rights against self-incrimination. a. Stovall v. Demo b. Griggs v. Duke c. Garrity v. New Jersey d. Canton v. Harris

c. Garrity v. New Jersey

When dealing with employees whom you suspect of having possible drug or alcohol problems, it's a good idea to consult with whom? a. City clerk's office b. Vice squad commander c. Human resources department d. Planning and research

c. Human resources department

Discipline, morale, and esprit de corps are of equal importance, since they are: a. Independent of each other b. Counter-dependent on each other c. Interdependent of each other d. All of the above

c. Interdependent of each other

When conducting a disciplinary action interview, which of the below is the wrong action for the supervisor to take? a. Inform the employee of the action to be taken. b. Notify the employee of the disposition. c. Let the employee know that someone above her was responsible for the harsh discipline. d. Be truthful and direct with the employee.

c. Let the employee know that someone above her was responsible for the harsh discipline.

Where possible, grievances should be handled at what level in the organization? a. Highest b. Middle c. Lowest d. All of the above

c. Lowest

Timing of a communication that affects employees and selection of the location where it takes place are important if the change is to have the greatest acceptance. Sometimes the sowing of a seed that a change is about to take place will allow the idea to take root in the minds of employees, with a resultant lessening of their resistance to the change. The _________________ in which the superior officer communicates with this subordinates has a vital bearing on their interpersonal relations. a. Superiority b. Autocratic nature c. Manner d. Rationale

c. Manner

Which of the following concepts states "The sooner the disciplinary action is taken, the more automatic it will be and the more closely it will be associated with the errant, disruptive, or deviant behavior?" a. William's rule of law b. Bartuccio's punishment c. McGregor's hot stove concept d. Wenger' shock discipline

c. McGregor's hot stove concept

Which of the below is a state of mind reflecting the degree to which an individual has confidence in the members of his group and in the organization, believes in its objectives, and desires to accomplish them? a. Discipline b. Esprit de corps c. Morale d. Goal orientation

c. Morale

Which of the below is not accurate in regards to the overstructuring of communications channels? a. Too much insistence that employees follow formal communications channels will tend to sterilize the passing of information upward, downward, and across organizational lines. b. Research has shown that adherence to formal channels within the hierarchy facilitated communications but that morale was better in systems involving informal channels. c. One-way communications are apt to be more accurate than two-way communications. d. Unilateral communications are faster.

c. One-way communications are apt to be more accurate than two-way communications.

Doing the right thing includes all of the following except: a. Be honest, ethical and moral in your dealing with others. b. Don't play favorites or be overly familiar with your employees. c. Over supervise d. Demand excellence and praise frequently

c. Over supervise

In regards to the progress interview, which of the following is not true? a. The interview should be conducted in a manner that will include specifics about the employee's performance. b. Good performance should be stressed at the outset, with sincere praise for the employee's strong points. c. Personal criticism should be used as necessary. d. The employee should be encouraged to solve his own problems whenever possible, but the supervisor should be prepared to aid him if necessary.

c. Personal criticism should be used as necessary.

Much employee discontent can be associated with their opposition to rules and regulations they construe as being an infringement of their: a. Personal beliefs b. Personal friendships c. Personal rights d. Personal sacrifices

c. Personal rights

That form of training and attitudinal conditioning used to correct deficiencies without invoking punishment is known as: a. Negative discipline b. Punishment c. Positive discipline d. None of the above

c. Positive discipline

Prior to meeting with an employee to discuss a transfer request to a detective assignment, the supervisor should do which of the following? a. Contact his union representative b. Contact the employee's representative c. Prepare for the interview d. Prepare for the interrogation

c. Prepare for the interview

While at the police station you overhear two of your officers in a heated debate. Both believe they are right. They see you and decide to ask you to settle the debate. They ask you about the concept that states information acquired last is generally remembered best. You tell them it is the: a. Principle of forcefulness b. Principle of primacy c. Principle of recency d. Principle of effect

c. Principle of recency

Which of the following is not true regarding the use of questions? a. Questions to students requiring thinking and reasoning can be used to reveal the extent to which they have absorbed the material needed to perform a task. b. Questions can be used to spot-check the student's progress or to reveal the need for review. c. Questions may sometimes be used as a club to embarrass, chastise, or reveal the ignorance of a student. d. A simple question, tactfully asked, is sometimes a useful device to gain the attention of an inattentive student.

c. Questions may sometimes be used as a club to embarrass, chastise, or reveal the ignorance of a student.

Which of the following is not true? a. Regression in a supervisor has particularly damaging effects. b. Immature reaction resulting from regression substitutes for growth and problem-solving ability. c. Regression may serve as a healthy way to cope with frustration. d. Regressive reactions may be a means to avoid unacceptable behavior.

c. Regression may serve as a healthy way to cope with frustration.

The Police Executive Research Forum (PERF) identified characteristics of a good problem-oriented supervisor. They include all of the following except: a. Protecting subordinates from pressures within the department to revert to traditional methods. b. Running interference for subordinates to secure resources, protect them from criticism, and so forth. c. Restricting subordinates' freedom to experiment with new approaches. d. Supporting subordinates even if their strategies fail, so long as something useful is learned in the process and the process was well thought through.

c. Restricting subordinates' freedom to experiment with new approaches.

The National Institute on Mental Health reports that which of the following is often masked in men by alcohol, drugs, or the socially acceptable habit of working excessively long hours? a. Psychosis b. Psychosomatic illness c. Serious depression d. Eustress

c. Serious depression

All of the following are guidelines for successfully making the transition from officer to supervisor except: a. Educate yourself for your new position. b. Learn the skills to be an effective supervisor. c. Show a genuine apathy and concern for your employees. d. Communicate regularly with your employees.

c. Show a genuine apathy and concern for your employees.

For best results, the principle of ____________________________ and the law of productivity, as stated by Alford, require assigning to each worker the fewest possible kinds of tasks or operations in order to improve the quality and increase the quantity of his work, thereby giving him the highest class of work for which his natural abilities fit him. a. Stagnation b. Spatiality c. Specialization d. Speediness

c. Specialization

When emotional conflicts with their resultant frustrations are frequent or continuous and attack reactions are not available to the individual, he may give up all attempts to satisfy a motive and adopt an attitude of resignation. What is generally the last step that the department can take with this employee? a. Transfer b. Counseling c. Termination d. Training

c. Termination

All of the following statements are true in regards to testing except: a. Tests are not easy to construct. b. Tests determine what the student has learned. c. Tests have limited or no value. d. Tests give teachers some clues whether he is achieving his teaching goals.

c. Tests have limited or no value.

Which principle specifies that the head of an organization or unit within it should not find it necessary to act personally on each matter coming under his general jurisdiction? a. The Supervision Principle b. The Leadership Principle c. The Exception Principle d. The Management Principle

c. The Exception Principle

The supervisor often finds it difficult to reconcile the goals of management with the goals of the employees and the sentiments of their social group. He is often torn between the loyalties he owes both, but must realize that the best interests of which of the following must prevail? a. The employee b. The union c. The organization d. The squad

c. The organization

A supervisor may assist subordinates in relieving their frustration. All of the following are appropriate except: a. Being alert for symptoms b. If the frustration reaction involves aggression that the individual is unable to suppress because of his deficient control mechanisms, it would seem that relief is most adequately achieved by directing the aggression into harmless channels. c. The supervisor should not engage in nondirective counseling. d. The supervisor should help relieve his troubled subordinate of frustration by providing an opportunity for the achievement of a feeling of success.

c. The supervisor should not engage in nondirective counseling.

You have been assigned to a personnel complaint investigation. After investigating, you sustain the complaint. In recommending the punishment, you must consider which of the following? a. Whether you personally like the employee b. The employees standing in the community c. The totality of circumstances surrounding the commission of the act d. All of the above

c. The totality of circumstances surrounding the commission of the act

Which of the below is incorrect with regards to punishment? a. Punishment that is intemperately or unfairly applied will be resented by employees more than when it is overly severe. b. The wise supervisor knows that he himself may bear some responsibility for many of the derelictions of his subordinates because of his failure to communicate clearly with them or to train them properly. c. The wise supervisor will recognize that reprimanding or punishing a subordinate for a minor deviation often will serve a useful purpose. d. The supervisor who finds it necessary to take corrective action against a subordinate should do so only after he has made every effort to determine if the dereliction was a "mistake of the head" or "mistake of the heart."

c. The wise supervisor will recognize that reprimanding or punishing a subordinate for a minor deviation often will serve a useful purpose.

What is the goal of the early warning and intervention system? a. To detect problem behavior before it becomes more serious, and then quickly terminate the employee. b. To detect problem behavior before it becomes more serious, and then to transfer the employee. c. To detect problem behavior before it becomes more serious, and then to intervene with appropriate remedies. d. To detect problem behavior before it becomes more serious, and then to isolate the employee.

c. To detect problem behavior before it becomes more serious, and then to intervene with appropriate remedies.

As a supervisor, if you have an employee who appears to lack confidence in her ability, you should consider which of the following? a. Isolation b. Transfer c. Training d. Fitness for duty evaluation

c. Training

One of the principal (and perhaps the most important) responsibilities of a supervisor is: a. Budget preparation b. Directing subordinates c. Training subordinates d. Staffing

c. Training subordinates

In regards to effectively managing your email, what is the first step toward an organized inbox? a. Process one item at a time, starting at the top. b. Schedule uninterrupted time to process and organize email. c. Understanding the difference between reference information and action information. d. Establish a regular time each day to process your email so that you can empty your inbox.

c. Understanding the difference between reference information and action information.

What is the last step in the formal grievance procedure? a. The grievance is transmitted to the top level of management within the organization b. The complaint is referred to an intermediate level of management for resolution c. Voluntary arbitration d. The supervisor or the employee representative receives the complaint; often the issue can be resolved at this level

c. Voluntary arbitration

Delegation may be accomplished by a specific or general directive either in writing or orally. A simple task may be delegated in a simple manner. A complex delegation should be supported by a comprehensive _____________________ directive clearly identifying the problem and the procedures to be followed if necessary. a. Oral b. Legalistic c. Written d. Collaborative

c. Written

According to the American Council for Drug Education, ______________ dependence is without question the most serious drug problem in the country. a. Marijuana b. Amphetamine c. Barbiturate d. Alcohol

d. Alcohol

Basic to all police reports but of special importance to complaint investigation reports are the requisites of accuracy and completeness. All allegations of misconduct made by the complainant must be answered. Each report should contain which of the following? a. Brief account of the complaint b. The details of the investigation of each and every accusation c. The findings d. All of the above

d. All of the above

Good leaders are not only creative change agents but also practical futurists, exercising foresight and the capacity to see the "big picture" and the "long view." Today, as we transition into a new information age and multicultural work environment, leaders need to be both transformational and culturally sensitive. Which of the following is an example of how high performers innovate? a. Transforming workplaces from the status quo to appropriate environments. b. Renewing organizations and becoming role models by transmitting intellectual excitement and vision about their work. c. Helping personnel to manage change by restructuring their mindsets and values. d. All of the above

d. All of the above

Ideally, every leader should possess which of the following traits? a. Friendliness, sincerity, affection for others, and personal warmth b. Energy and vitality c. Moral and physical integrity d. All of the above

d. All of the above

If a complaint was made against one of your employees, why should his personnel record be checked as part of the investigation? a. Personnel records of the accused employee should be carefully scrutinized for evidence that he has previously been the subject of similar complaints. b. The existence of similar accusations may point to the need for a closer examination of the officer's conduct. c. Valuable clues to the employee's pattern of behavior may be revealed by a series of similar complaints. d. All of the above

d. All of the above

If anger or hostility is smoldering inside, it may result in sudden or unexpected reactions of a physical, mental, or verbal nature directed at which of the following? a. Co-workers b. The public c. Department property d. All of the above

d. All of the above

In training adults, consideration should be given to which of the following? a. More attention should be given to the quality of the learning environment. b. Adults can be helped to diagnose their own needs for learning. c. Adults can be involved in planning and conducting their own learning. d. All of the above

d. All of the above

Some common-sense approaches for supervisors in helping to relieve employee frustration include which of the following? a. Supervisorial counseling b. Professional attention c. Stress reduction programs d. All of the above

d. All of the above

The U.S. Supreme Court held in Cleveland Board of Education v. Loudermill that a tenured public employee is entitled to which of the following, under due process? a. Oral notice of the charges against him b. Written notice of the charges against him c. An opportunity to tell his side of the story before he is terminated d. All of the above

d. All of the above

The common elements of supervision can be grouped under those activities that relate to the direction of people and all it implies and to the multitude of interpersonal relationships between them and their supervisor. In her day-to-day relationships with people, the supervisor is expected to function in which of the following ways? a. Planner b. Personnel Officer c. Coach d. All of the above

d. All of the above

The primary objective in the administration of an effective personnel complaint investigation policy is: a. To protect the integrity and reputation of the force b. To protect the public interest c. To protect the accused employee from unjust accusation d. All of the above

d. All of the above

The purpose of communications is achieved if they are: a. Clear and simple b. Made to appeal to those affected c. Made at a time when the recipient is prepared to receive them d. All of the above

d. All of the above

The supervisor is constantly dealing with people who, in one respect or another, have regressions, fixations, or overdrives caused by frustrations. When individuals are prevented from fulfilling certain conscious desires or impulses, when their basic drives or needs or satisfactions are blocked, these are called goal frustrations. They may manifest themselves in which of the following? a. Aggression b. Regression c. Fixation d. All of the above

d. All of the above

The supervisor should prepare himself for his position by gaining knowledge and understanding of the policies, rules, procedures, and ____________________ of his organization. a. Practices b. Functions c. Objectives d. All of the above

d. All of the above

To be truly effective, punishment should be which of the following? a. Certain b. Swift c. Fair d. All of the above

d. All of the above

Upon conclusion of a personnel complaint investigation, which of the following would be inappropriate? a. Notification to the complainant b. Notification to the accused employee c. Imposition of a penalty if sustained d. All of the above

d. All of the above

What treatment involves frequent transfer from one place, one shift, or one assignment to another, and is sometimes used to remove an employee from an unwholesome environment to one of lesser exposure? a. Freeway therapy b. Transfer treatment c. Wheel d. All of the above

d. All of the above

When preparing a report, which of the following is most accurate? a. Short sentences composed of simple words and careful punctuation to make the meanings clear are preferred to complex sentences and difficult words. b. Writers should always consider the intended reader and tailor the document accordingly. c. Ideas should be arranged logically so that they may be easily followed and understood by the reader. d. All of the above

d. All of the above

When the work environment causes discontent that cannot be or was not prevented, the supervisor should do whatever is: a. Possible to remove the causes of dissatisfaction b. Reasonable to remove the causes of dissatisfaction c. Just to remove the causes of dissatisfaction d. All of the above

d. All of the above

Which is a necessary part of the grievance interview? a. Employee should be allowed to voice concerns b. Should be held in private c. Ample time should be allowed d. All of the above

d. All of the above

Which of the below is accurate in regards to task forces? a. While the structure poses unique managerial challenges, a task force can often be very effective in addressing a specific problem. b. Task forces can be very effective because they are highly focused on coordinated effort. c. Their inherent violation of the unity of command principle causes them to get bogged down over time. d. All of the above

d. All of the above

Which of the following are barriers to effective communications? a. Failure to listen b. Status differences c. Noise d. All of the above

d. All of the above

Which of the following is an objective of the presentation step in teaching? a. To impart new knowledge b. To impart new skills c. To refresh memory about what has once been learned but might have been forgotten. d. All of the above

d. All of the above

Which of the following is correct in regards to the employment interview? a. The employment interview's prime objective is the appraisal of an applicant's qualifications for employment. b. The employment interview is a useful device for obtaining clues to other sources of information about the prospective employee, such as former employment success or failure and other personal information. c. The keynote of an employment interview is of patient listening coupled with the skillful use of suggestive questions to encourage the applicant to talk so that maximum perception can be gained into his inner nature, his mental processes, his real character, and his ability to express himself. d. All of the above

d. All of the above

Which of the following is the primary purpose of an interview? a. Obtain information b. Impart information c. Influence behavior d. All of the above

d. All of the above

Which of the following is true in regards to the line organization? a. The straight line organization, often called the individual, military, or departmental type, is the simplest and perhaps the oldest, but it is seldom encountered in its true form in any but the smallest organization. b. Quick decisions can be made in the line organization because of the direct lines of authority, and because of these direct lines, each member in the chain of command knows to whom he is accountable and who is accountable to him. c. One disadvantage inherent in the line-type organization is that supervisory personnel are too often required to perform the duties of specialists because little use is made of the latter for giving advice and counsel to line units. d. All of the above

d. All of the above

Which of the following is true regarding delegation? a. The principle of delegation relates to the process of committing an activity to another's care. b. It is closely related to the principle of span of control in that even though the span is excessive, the harm from it can be reduced by the delegation of much detail to subordinates. c. Those supervisors who refuse to allow anything to be done except under their direct control are the primary causes of the crippling bottlenecks that slow or stop effective operations. d. All of the above

d. All of the above

Which of the following is true regarding the transition from officer to supervisor? a. Lead by example b. Support management's policies and decisions c. Ask for guidance and direction when you need it d. All of the above

d. All of the above

Which of the following statement is true with regards to plans? a. Procedural plans relating to standard operating procedures (SOPs) are useful as guides to personnel in such activities as serving and processing arrest warrants, recording and processing crime or incident reports, and processing traffic citations. b. Tactical plans are those that are prepared to meet exigencies encountered by police, such as widespread civil disorders, unusual crime problems, civil defense needs, or major disasters. c. Operational plans are those designed to give guidance and direction to personnel in the performance of normal police activities. d. All of the above

d. All of the above

Which of the following statements is true in regards to common sense? a. Common sense is one of the most valued characteristics of a leader and is the hallmark of true leadership. b. Excellent leaders are guided by proper regulations and procedures, but they use good judgment when applying them. c. Common sense always represents the action that gets the best results, with the least cost or side effects. d. All of the above

d. All of the above

Which of the below is a true statement in regards to problem drinking? a. In a broad sense, when someone is repeatedly affected adversely by alcohol, he is a problem drinker, regardless how slight or grave the effects are. b. Growing domestic and financial troubles may also signal a drinking problem. c. When the drinker's tolerance for alcohol increases or when he needs several drinks to obtain the effect that one drink gave him before, he is developing the pattern of a drinking problem. d. All of the above are true

d. All of the above are true

When an employee's performance drops to an unacceptable level, he may be referred to which of the following for alcohol issues? a. Peer counselor b. Employee assistance program c. Alcoholics anonymous d. Any of the above

d. Any of the above

When William James stated "In mental terms, the more other facts a fact is associated with in the mind, the better possession of it our memory retains," he was referring to learning by: a. Doing b. Feel c. Lecture d. Association

d. Association

The best supervisors develop their abilities to train their employees to be efficient, effective producers who gain satisfaction from their work. When the supervisor neglects to develop his capacity for the role of teacher, he deprives himself of a means of upgrading the service and ensuring that the standards of performance in the organization are maintained through the training process. He must carry out his training function in all types of settings. If he is to be an effective teacher, he must gain knowledge and understanding of which of the following? a. The learning process b. The effects of individual differences on learning c. The neurotic factors involved in teaching d. Both A & B

d. Both A & B

All of the following are true regarding the line and staff organization except: a. The line and staff type organization is a combination of the line and functional types and is found in almost all but the very smallest police agencies today. b. It combines staff specialists or units with line organization. c. The service of knowledge can be provided to line personnel by specialists such as the criminalist, the training officer, the research and development specialist, the public relations officer, or the intelligence specialist. d. Channels of responsibility and authority are a problem.

d. Channels of responsibility and authority are a problem.

In regards to commendation and praise by the leader, which of the following is true? a. Criticize in public, commend in private. b. Criticize and commend in public. c. Criticize and commend in private. d. Commend in public but criticize in private.

d. Commend in public but criticize in private.

What is the best way to handle anonymous complaints? a. Ignore them b. Document but don't investigate c. Refer to the city manager d. Consider each complaint on its own merit

d. Consider each complaint on its own merit

Once the supervisor recognizes the symptoms that strong feelings of discontent are growing among his subordinates, he should try to: a. Discipline the employee b. Punish the employee c. Explain to the employee d. Determine what the cause might be

d. Determine what the cause might be

If employees see that supervisors are not afraid to properly discipline their subordinates, it may result in: a. Contempt of all supervised b. Lower morale and esprit de corps c. An increase in neglect of duty cases d. Deterrence for others

d. Deterrence for others

The most obvious means of preventing frustrations arising out of the work environment is the: a. Transfer of the employee b. Termination of the employee c. Ignoring of the situation d. Discovery and removal of underlying causes

d. Discovery and removal of underlying causes

The four Ds for decision-making model in regard to email, include all of the following except: a. Defer it b. Delegate it c. Delete it d. Don't do it

d. Don't do it

Ordinarily, employment interviews are too short, so additional time should be made available whenever possible. It is suggested that a fifteen-minute interview be at least: a. Tripled b. Quadrupled c. Postponed d. Doubled

d. Doubled

Which of the following is most correct? a. Employees generally oppose organizational rules. b. Rules are meant to be broken. c. Overly severe punishments for violations of rules are likely to be accepted by employees. d. Employees often oppose the manner in which organizational rules are enforced more than the rules themselves.

d. Employees often oppose the manner in which organizational rules are enforced more than the rules themselves.

Supervisors need not become highly skilled in every technical aspect of the job they supervise to be effective—to do so would impose an impossible burden on them—but they should have a good working knowledge of the principal aspects of the job for which they are responsible. They must have a basic understanding of the other scientific disciplines that have contributed to the science of leadership. In regards to technical supervisory competence, which of the following is not true? a. Every supervisor should keep himself abreast of fundamental changes in practices, techniques, and procedures in order to be equipped to carry to his subordinates the information they need to perform their jobs properly. b. Every supervisor should prepare himself for this position by gaining a good working knowledge of the principles of organization, administration, and management. c. Every supervisor should know and understand the principles of performance evaluation. d. Every supervisor need not become an expert in directing the efforts of his subordinates.

d. Every supervisor need not become an expert in directing the efforts of his subordinates.

When change results from decisions, those affected will often resist because the change is interpreted as a threat to their security and they are forced to make adjustments. The resistance will usually be reduced if the need for the change is: a. Forced b. Implemented c. Enhanced d. Explained

d. Explained

Which of the below is perhaps the most important of the supervisor's tools in learning if he is communicating well? a. Direct orders b. Indirect orders c. Empathy d. Feedback

d. Feedback

Most grievances that do not involve a contractual matter can be resolved by whom? a. Chief of police b. City attorney c. Police captain d. First line supervisor

d. First line supervisor

Which of the following communications provide for a minimum of contacts, thereby leaving subordinates to operate in isolation? a. Democratic b. Autocratic c. Participatory d. Free rein

d. Free rein

What is the supervisor's main objective when counseling an employee with an alcohol problem whose performance has deteriorated? a. Termination b. Suspension c. Documenting the meeting d. Helping the employee improve

d. Helping the employee improve

When the training function is performed poorly (or not at all), which is not a common result? a. Low morale b. Waste c. Frustration d. Increased efficiency

d. Increased efficiency

The supervisor must develop which ability if he is to achieve success in his communications consistently? a. Rapid communications b. Tactical c. Planning d. Listening

d. Listening

MBWA stands for which of the following? a. Managing by working around b. Moping by walking around c. Managing by working assets d. Managing by walking around

d. Managing by walking around

Which of the following involves the application of incentives, which encourages a certain positive pattern of behavior and attitude and contributes to the accomplishment of organizational objectives? a. Delegation b. Direction c. Command presence d. Motivation

d. Motivation

________________ are plans consisting of a set of broad principles that guide personnel in the accomplishment of general organizational objectives. a. Procedures b. Goals c. Objectives d. Policies

d. Policies

Officers involved in traumatic incidents, such as shootings, severe car accidents, death or injury to a fellow officer, or catastrophic events, sometimes develop rather severe psychological reactions shortly after such occurrences. These reactions can acutely affect their performance and job relationships and usually require some attention so that further aggravation can be minimized. Which of the following is often reflected by feelings of isolation, flashbacks, sleeplessness, anxiety, and a loss of work interest, causing a deterioration in performance? a. Neurosis b. Psychosis c. Critical incident injury d. Post-traumatic stress disorder

d. Post-traumatic stress disorder

The One Minute Manager by management experts Ken Blanchard and Spencer Johnson recommends using the one-minute praising technique. Which of the following is not true regarding this technique? a. Praise people immediately. b. Tell people what they did right—be specific. c. Stop for a moment of silence and let them "feel" how good you feel. d. Praise people within a 24-hour period.

d. Praise people within a 24-hour period.

The more intensely the matter is taught, the greater the likelihood it will be retained. This concept is referred to as: a. Principle of retention b. Principle of readiness c. Principle of effect d. Principle of intensity

d. Principle of intensity

In every such instance of an observed breach of discipline, the supervisor should call the matter to the attention of the employee promptly and in: a. Public, always b. The chief's office c. The field usually d. Private

d. Private

Which term describes discipline as a system of escalated penalties made known to employees in advance and imposed with increasing severity for repeated infractions? a. Direct b. Dismissive c. Punitive d. Progressive

d. Progressive

An employee who says "You don't get into trouble for what you don't do, but for what you do," is said to be: a. Projecting b. Fixated c. Regressing d. Rationalizing

d. Rationalizing

All of the following are true except: a. Supervisors should be constantly aware that what motivates one person may fail entirely to motivate another because of individual differences. b. The employee hungry for the satisfaction derived from such motivators as praise, recognition, and the like is usually a good producer, but when he becomes disinterested in his job and the satisfaction available from it, he sometimes loses his drive to produce. c. Motivation through the process of inspiration is unquestionably the most difficult yet the most powerful and lasting force in forming attitudes that will induce workers to make fuller use of their potential. d. Recognition is not a strong motivating force in people.

d. Recognition is not a strong motivating force in people.

When an employee complains about a broken water fountain in the work facility, the supervisor should: a. Inform the employee nothing can be done b. Inform the employee to notify building maintenance c. Ignore the complaint d. Report the deficiency to higher management

d. Report the deficiency to higher management

Which of the following are plans providing specific guides to conduct and performance? a. Policies b. Direct order c. Generic procedures d. Rules and regulations

d. Rules and regulations

The responsibility of supervising and managing others is not simple. Situations can be complex, and people are much more so. No one management style can work in every situation: A crisis, such as hazardous materials spill, may require a very direct management approach; supervising highly trained crime scene investigators can be much more hands-off; developing a strategy for a patrol unit to address a neighborhood disorder problem could require a more collaborative management style. One supervisor can be highly effective in each situation as long as he can adapt his style to the needs of that situation. This is the essence of which of the following? a. Free rein leadership b. Laissez-faire leadership c. Democratic leadership d. Situational leadership

d. Situational leadership

Which principle has been applied to the police, military and administrative organizations, and relates to the number of subordinates who can be supervised effectively by one supervisor? a. Span of command presence b. Span of authority c. Confederation d. Span of control

d. Span of control

In modern administrative terminology, management denotes the process of directing and controlling people and things so that organizational objectives can be accomplished. Which of the following is part of the management process that best describes the act of overseeing people? a. Leadership b. Situational management c. Decision-making d. Supervision

d. Supervision

Which statement is most correct? a. The ability to negotiate clearly and concisely is the most important single skill of the supervisor. b. The ability to coordinate clearly and concisely is the most important single skill of the supervisor. c. The ability to plan clearly and concisely is the most important single skill of the supervisor. d. The ability to communicate clearly and concisely is the most important single skill of the supervisor.

d. The ability to communicate clearly and concisely is the most important single skill of the supervisor.

A certain portion of all disciplinary actions fail because supervisors do not know how to make personnel investigations. The answer to this problem is: a. Punishment b. Shift change c. Better scheduling d. Training

d. Training

Which type of leader sets high standards of conduct and become role models, gaining trust, respect and confidence from others; articulate the future desired state and a plan to achieve it; question the status quo and are continuously innovative, even at the peak of success; and energize people to achieve their full potential and performance? a. Autocratic b. Free rein c. Diagnostic d. Transformational

d. Transformational

Under the doctrine of respondeat superior, a public entity is liable for the wrongful acts or omissions of its employees who are acting within the scope of their employment. This is the essence of: a. Superior liability b. Voracious liability c. Special liability d. Vicarious liability

d. Vicarious liability

Supervisors should be aware of direct and indirect verbal clues for suicide prevention. These include indirect comments such as: a. I'm going to kill myself. b. I wish I were dead. c. I'm going to commit suicide. d. We all have to say goodbye sometime.

d. We all have to say goodbye sometime.

To deal most effectively with the lack of emotional adjustments in others, the supervisor herself must be: a. Psychoanalyzed b. Personal friends with her employees c. Able to act out with her employees d. Well adjusted

d. Well adjusted