supply chain final

A person or company who transports freight for a fee, and can be hired by anyone to transport goods, is known as a?

Common Carrier

The concept of predicting the net profit which could be attributed to the entire future relationship with a specific customer is known as ?

Customer Lifetime Value

the release of technology (or the source code for technology) which is subject to Export Administration Regulations, to a foreign national (i.e. non-U.S. citizen) located within the United States is known as ?

Deemed export

which one of the following terms refers to a service industry distribution channel that combines learning with entertainment to appeal to customers looking for substance along with play?

Edutainment

which of the following statements is true? (FTL is used for short distances, LTL is generall faster deluvery method than FTL, FTL is used when you have enough volume to fill a truck or you don't want any other company's goods on the truck with your product, LTL is less costly per unit than FTL)

FTL is used when you have enough volume to fill a truck or you don't want any other company's goods on the truck with your product

Material that is imported through the use of a Foreign Trade Zone (FTZ) must be removed from the FTZ within one year to avoid fines and sanctions being imposed by US Customs and Border protection on the Importer of Record

False

A company selected as the lead logistics partner charged with managing the activities of all the company's logistics partners is known as ?

Fourth Party Logistics Provider (4PL)

Which one is NOT a transportation pricing consideration? (Cost of Service, Value of Service, Terms of Sale, Implicit Service)

Implicit Service

What is the term for the use of multiple modes of transportation t execute a single transport shipment?

Intermodal

Your company's marketing efforts allow customers to "opt-out" of receiving email advertisements. This is referred to as?

Permission marketing

Which mode of transportation has the most capability (i.ie. can handle the most different kinds of freight in terms of volume, variety, and weight? )

Rail

the term used to describe when a potential customer decides to leave the queue or waiting line is?

Reneging

which one of the following is NOT one of the Five Dimensions of Service Quality? (Assurance, tangibles, responsiveness, Serviceability, Empathy)

Serviceability

Persuading a customer to buy a more expensive product or service than they are already planning to buy is known as ?

Up-Selling

the international agency that administers trade agreements, facilitates trade negotiations, and helps to resolve trade disputes, is the ?

World Trade Organization (WTO)

Which one of these is NOT a Quality of Life issue used to help make global location decisions? (a)economy, b)culture, c)infrastructure (buldings, roads, utilities, telecommunications, instituations, etc.), d)mobility (the ability to easily move around in a country, cityb, community, etc.) )

c) Infrastructure

A Product Positioned Strategy would involve locating a company's warehouses close to the customers they serve in order to maximize distribution services and improve customer delivery

false

Motor Carrier (i.e. , trucking) is the most reliable mode of transportation

false

Owning a private manufacturing warehouse provides a manufacturing company with control and flexibility without presenting a financial risk

false

the major benefits of transportation regulation are that regulation encourages competition in the industry , and allows shipper to negotiate prices directly with carriers

false

third party logistics companies (3PL) are primarily sed in the domestic market and rarely used for international business

false

the goals and benefits of a good Customer Relationship Management program include all of the following EXCEPT? (increased customer satisfaction, lower inventory levels, increase sales effectiveness, growth of the customer base through referrals, automation of repetitive tasks)

lower inventory levels

a customer joins the queue at a typical fast food restaurant where there are several order takers ready to take food orders supported by a kitchen staff preparing the food orders.what type of queing system is being used?

multiple channel, multiple phase, multiple servers acting in Parallel

Which mode of transportation has the lowest per-unit cost?

pipeline

Sales Force Automation (SFA) tools are used for documenting field activities , communications with the home office, and retrieving sales history in the field. which of the following is NOT one of those tools? (lead management, knowledge management, queuing system management, sales territory management)

queuing system management

which of the following statements describing how supply chain management in the service industry differs from supply chain management in the manufacturing industry is NOT correct? (there is a lower ratio of labor to materials in the service industry, quality is assessed differently in the service industry, customers are much more directly involved in the service industry, services are generally not tangible)

there is a lower ratio of labor to materials in the service industry (DUH )

U.S. customs and and Border Protection is part of what U.S. Federal Department?

Department of Homeland Security

because government and tax incentives can vary from country to country, they should not be considered when making a global location decision

false

the average arrival rate of customer in a service supply chain does not influence the management of the actual waiting time or the perceived waiting time by the service company

false

when a repair service company performs repairs on a customer's broken refrigerator, the service company is said to be providing the type of service known as state utility

true

which of the following BEST describes the services provided by third-party logistics 3PL companies?

they warehouse and distribute your products, and potentially perform some value add processes

Considering everything discussed in class about Transportation, which statement BEST describes what Transportation Management involves?

trade-off decisions between cost & timing of delivery, decisions about how to ship, and negotiations regarding freight rates, terms, and conditions

Customer Relationship Management (CRM) includes such key components as customer defection analysis , target marketing, and personalizing customer communications

true

break-bulk is the term used to describe when a warehouse receives a single large shipment and then separates that shipment into individual shipments / deliveries to multiple destinations

true

foreign and domestic merchandise may be moved into the foreign trade zone (FTZ) (unless prohibited by law) for activities usch as storage, exhibitiion, assembly, manufacturing and processing

true

reverse logistics involves the process of moving a product from the point of customer receipt back to the point of origin. which one of the following is NOT one of the five R's of Reverse Logistics? (Recycling, Repairs, Recalls, Reconciliation)

Reconciliation

Which global facility type involves a factory set up to take advantage of government incentives and/or reduced tax/tariff barriers to meet regional or local market needs?

Server Factory

which one of the following is NOT an acitivity typically performed by a company's call center? (providing input to forecast future demand, increasing customer satisfaction levels, determining inventory levels of critical products, determining average resolution time

determining inventory levels of critical products

Which one of the following is NOT a transportation pricing consideration? (waiting times, service quality, facilitating goods, distribution channels)

facilitating goods

A retailer with two cash register lines / checkout stations is an example of a single channel, multiple-phase queing system

false

The logistics practice of unloading materials from an incoming truck or railcar and loading these materials directly onto outbound trucks or railcars, with little or no storage in between to reduce inventory investment and storage space requirements, is known as Consolidation

false

the process of analyzing customers who have stopped buying to determine why, is known as Predicting Customer Behaviors

false

the transportation system term of sale known as Free on Board (F.O.B.) Origin requires the the seller legally retain ownership of the product from the point of origin until it reaches the buyer's destination

false

when using a Level Demand Strategy to manage service capacity, a service provider varies their capacity to match demand so that the service provider can handle fluctuations in the volume of customer demand

false

which one of the following is NOT a Global Location Decision factor?(quality of life issues, business clusters, labor issues)

franchising

which one of the following would NOT be considered an acceptable strategy for managing capacity when the available service capacity exceeds demand? (do training or cross-training, hire more people to provide the service, shift demand from peak demand periods into non-peak periods, do other jobs (find other uses for available capacity)

hire more people to provide the service

when an international shipment reaches the U.S. , the Importer of Record must file entry documents at the port of entry, and the goods are legally entered into U.S. Commerce until all of the following criteria are met, EXCEPT? (the estimated tariffs or duties have been paid, the Shippers Export Declaration (SED) has been submitted to CBP , delivery to the shipping destination has been authorized by CBP following submission and review of required documentation, the shipment has arrived within the port of entry

the Shippers Export Declaration (SED) has been submitted to CBP

pre-transaction elements of customer service include such aspects as establishing customer service policies, a mission statement, organizational structure, and system flexibility

true

the Weighted-Factor Rating Model is one of the methods used to compare the attractiveness of several global locations along a number of quantitative and qualitative dimensions

true

the length of time that customers are willing to wait for a service before leaving, or before lowering their perception of the quality of the service company, is directly related to the effectiveness of the queuing system being used by the service company to manage customers

true