Supply Chain Management- Chapter 1

Which of the following is an example of a service business?

A call center.

Which of the following processes involves the selection of suppliers?

Sourcing

True or false: Most product offerings are a combination of goods and services.

True

A process that cannot be weighed or measured is known as

intangible.

The ability to produce a unique product exactly to a particular customer's requirements is known as

mass customization.

Which of the following is an example of a goods producing business?

An automobile manufacturer.

Which of the following is true of services? (Check all that apply)

-They are perishable. -They are intangible.

Doing the things that will create the most value for the customer is known as

effectiveness.

Building service activities into a firm's product offering is known as

product-service bundling.

Business analytics has become more widely used because? (Select all that apply)

-Mathematical tools have been developed to support the decision-making process. -More data is captured now than in the past.

Operations and supply chain management includes which of the following activities?

-Operation of systems that create the firm's primary products. -Design of delivery systems. -Improvement of systems that create the firm's primary products.

Sort these operations and supply chain management events in order of their development (beginning with the oldest at the top to the latest).

1- just-in-time (JIT) production 2- Six Sigma Quality 3-Electronic Commerce 4-Business Analytics

A process in which one company studies the processes of another company for best practices is known as

Benchmarking

The analysis of data to provide better solutions to business problems is known as

Business Analytics.

Which of the following is NOT a major challenge likely to be faced by operations and supply chain managers in the future?

Developing appealing advertising and marketing materials for Internet customers.

True or false: Mass customization refers to the ability to produce generic products that appeal to a broad range of customers.

False

True or false: Mass customization refers to the ability to produce generic products that appeal to a broad range of customers.

False Reason: Mass customization refers to the ability to produce a unique product exactly to the specifications of a particular customer.

Which of the following is an example of benchmarking?

Hiring a consultant to study customer satisfaction metrics with those of key competitors.

Identify the country which invented the concept of just-in-time (JIT) technique.

Japan

Just-in-time (JIT) production was pioneered by which country?

Japan

Match each operations and supply chain process with its correct definition.

Planning: Strategic operation of a supply chain. Sourcing: Selection of suppliers. Making: Producing the firm's major product or service. Delivering: Logistics processes used to move products and information. Returning: Receiving worn-out, defective, and excess products back from customers.

Categorize the following items as "Pure Goods," "Pure Services," or "Goods/Services Combinations."

Pure Goods: -Food products -Chemicals Goods/Services Combinations: -Automobiles -Airlines Pure Services: -University -Medical

An operations and supply chain manager's job consists of all of the following activities EXCEPT?

Selling products to customers.

The introduction of electronic commerce was facilitated by what event?

The growth of the Internet in the 1990s.

True or false: A process is made up of one or more activities that transform inputs into outputs.

True

True or false: An operations and supply chain manager helps firms determine the best way to deliver its goods and services.

True

True or false: Business analytics is defined as the analysis of data to better solve business problems.

True

True or false: Electronic commerce is defined as the use of the Internet as an essential element of business activity.

True

True or false: Product-service bundling occurs when a firm adds a service activity to a product.

True

Doing something at the lowest possible cost is known as

efficiency.

The technique which aims to reduce the setup costs, eliminate the waste, and work with minimum inventory is known as ______.

just-in-time

The ability to meet current resource needs without compromising the ability of future generations to meet their needs is known as

sustainability.

Operations and supply chain processes are the activities that

transform inputs into outputs.