Sustainability final

According to Doug Oberhelman, what challenge makes it difficult for Caterpillar to find capable workers?

Education is not highly valued in the United States

Which of the following arguments against corporate social responsibility is discussed in the clip?

Social responsibility efforts increase costs and thus threaten the firm's ability to maximize shareholder value.

Howard Schultz's decisions exhibit the following level of moral development:

c.postconventional

The decision to develop an environmental effort inside the Goldman Sachs organization is an example of:

corporate citizenship

Caterpillar responds to the nation's failing education system by making training and education part of its:

corporate culture

The statement in this clip that reveals the most about Howard Schultz's moral management is:

d."We are in the people business serving coffee."

Caterpillar responds to the nation's failing education system by making training and education part of its corporate culture. Caterpillar's training program represents the following step of the issues management process:

d.Implementation of issue responses

When the panel mentions investments that are "good for business and the environment at the same time," they are making the point that social responsibility efforts must accomplish a company's:

economic and philanthropic responsibilities at the same time

Which stakeholder group is Caterpillar's CEO discussing in this clip?

government leaders

Businesses that partner with The Nature Conservancy to address conservation and the environment are attempting to meet:

philanthropic responsibilities

The Nature Conservancy is a:

secondary stakeholder

According to the Sarbanes-Oxley Act, if a CEO is found to have willfully misrepresented company finances, they could face a penalty of:

a.20 years in prison and a $5 million fine.

Which of the following responses to the economic downturn shows Howard Schultz's passion to do right?

a.He increased employee health benefits despite the economic cost to the company.

According to Sarbanes-Oxley, accounting firms that provide consulting services to businesses are prohibited from providing auditing services. This prevents:

a.conflicts of interest.

In ________ strategy, companies analyze whether their finance, marketing, HR, IT, and operations departments are working in ways that are consistent with their values.

a.functional-level

To recognize and respond to negative consequences of Starbucks' rapid growth, CEO Howard Schultz needed:

a.moral judgment skills.

Which aspect of Sarbanes-Oxley has created severe difficulties for businesses?

a.the cost and difficulties of compliance

What explains the different views on whether the United States needs to cut spending or raise taxes—or both?

all a.organizational factors b.individual factors c.industry factors

What explains different views on whether the United States needs to cut spending or raise taxes—or both?

all of these (a.divergent understandings about the social contract and what ought to be done by different stakeholders b.the growing entitlement mentality c.diverse institutions in a pluralistic society are motivated by self-interest)

The definition of public affairs, as established by the Public Affairs Council (PAC), includes

all of these (a.issues management b.government relations c.corporate citizenship strategies)

According to Mark Tercek, which type of company would be a suitable partner on conservation initiatives promoted by The Nature Conservancy?

all of these (a.a waste management company b.a chemicals company c.an oil and gas company)

Which stakeholder groups does CEO Mark Tercek identify as potential partners in advancing environmental causes?

businesses, governments, enviromental groups

Based on the discussion shown in this segment, the panelists' view of corporate responsibility is congruent with following historical perspective:

c.the stakeholder view of the firm

Based on this clip, which stakeholder groups must work together to solve issues related to the nation's economy?

d.business leaders and government leaders

The possibility that lead from electronics is leaking into groundwater would have the greatest impact on:

d.community stakeholders.

In this clip, Starbucks and CEO Howard Schultz address the needs and interests of the following stakeholder group:

d.customers

According to CEO Doug Oberhelman, for job creation to succeed, the government needs to take action in which areas?

d.education, trade agreements, infrastructure

What process would managers at Caterpillar use to influence internal decisions related to the company's education and training program?

d.issue selling and buying

Ceres launched the Global Reporting Initiative to address the following major impediment to effective sustainability reporting:

d.the absence of standardized reporting measures

Public affairs has been successful in the United States because of:

d.the changing nature of the political system from a patronage orientation to an issues orientation.

Facts about waste disposal presented in the clip illustrate:

d.the side effects of technology.

Why is it difficult for business and government leaders to agree on decisions related to economic and public policy matters?

differences in goals and objectives among stakeholder groups

According to CEO Doug Oberhelman, what ethical issue is preventing business and government leaders from making effective decisions about the future of the economy?

lack of honesty from Washington officials

In this clip, Doug Oberhelman discusses the dangers of unsustainable national debt in the United States, and he argues that the problem is caused by:

members of political institutions

Business managers would be most inclined to give time and attention to the Nature Conservancy because the group possesses the following attribute:

power

The idea that businesses might partner with outside stakeholders to address environmental concerns is a concept related to:

social responsibility

The Nature Conservancy is best characterized as a:

special nterest group

In this clip, Caterpillar CEO Doug Oberhelman discusses uncertainty related to the recession. His comments illustrate the influence of:

the economic environment

Government leaders find it difficult to cut government spending on welfare because of:

the entitlement mentality

When Doug Oberhelman cites the need for better public policy on education, free trade agreements, and infrastructure projects, he is highlighting the importance of:

the political environment

Based on the discussion shown in this clip, the panelists' view of corporate citizenship is congruent with following historical perspective:

the stakeholder model

Which of the following has been an unexpected outcome of Sarbanes-Oxley?

b.It has led to a boom of new accounting businesses

What ethical concept does Sarbanes-Oxley promote and institutionalize?

b.Transparency

Key questions regarding stakeholder groups in issue analysis include:

b.Which stakeholder is affected by the issue?

According to Doug Oberhelman, the US government needs to

b.be honest with citizens about the level of national debt.

How does Sarbanes-Oxley attempt to improve business ethics?

b.by legally requiring companies to certify the truth of their statements to investors

Televisions and computers have existed for decades, but business and environmental leaders have just begun to address ethical problems related to their disposal. This illustrates:

b.ethical lag.

What process do business leaders use to identify which issues are important to the organization?

b.forecasting/environmental scanning

In this clip, Doug Oberhelman discusses the national debt crisis in the United States, and he argues that the problem is caused by:

b.inept members of political institutions

Although CEO Doug Oberhelman has his own opinions, his discussion of what needs to be done to improve the economy is heavily influenced by his role as leader of Caterpillar. This means Oberhelman's views will be heavily influenced by:

b.organizational factors

Which of the three stakeholder approaches would grant the Nature Conservancy the greatest amount of influence on businesses?

b.the multifiduciary approach

According to Nature Conservancy CEO Mark Tercek, why should companies invest in environmental causes?

because it will help them be better stewards of the natural resources businesses need

Which statement by Mark Tercek would do the most to convince business leaders that the Nature Conservancy is a "supportive stakeholder"?

c."We looked for business opportunities that made business sense and that were also good for the environment."

In an ethics-related interview with the CEO of a leading oil-exploration company, we may learn that:

c.An effective review of ethical standards requires commitment from top-level managers.

__________ strategy, which helps companies avoid disasters like the BP Deepwater Horizon spill, may be considered the first and most important level at which ethics and strategy are linked.

c.Enterprise-level

The Porter and Kramer Framework links corporate social responsibility with:

c.competitive advantage.

Congress passed Sarbanes-Oxley into law as a response to:

c.financial scandals and corporate fraud

In this clip, Starbucks CEO Howard Schultz demonstrates moral management by:

c.focusing on product quality and affordability.

The Environmental Protection Agency's interest in the amount of material discarded in landfills relates to its role as:

c.government regulator.

The presence of lead in landfill runoff may present legal problems for companies if:

c.governments pass legislation regarding landfill waste.

Senior executives at Enron had been secretly selling off their stock before losses were public. This practice is known as:

c.insider trading.

Recycling used electronics instead of dumping them in a landfill would be likely to impact all the following except:

c.ozone layer depletion

In business, responding to industrial and environmental disasters is a task related to:

c.public affairs/crisis management

In what way does Howard Schultz's description of the Starbucks coffee shop demonstrate moral management?

d.It focuses on people.

_______ may be seen as the strategic core business function for companies wanting to compete successfully internationally.

d.Public affairs management

According to Starbucks CEO Howard Schultz, what went wrong with the company's aggressive global growth strategy?

d.The singular focus on profit harmed product quality and employee morale.

Which statement in the clip helps explain why some business leaders might restrict their companies to lower levels of stakeholder engagement?

d.all of these

Howard Schultz responded to the financial crisis by:

d.all of these (a.reversing the company's rapid growth strategy. b.ramping up employee health benefits. c.returning as CEO.)

Individuals that recycle old electronics risk becoming victims of:

d.all of these.

Sarbanes-Oxley:

d.all of these. (a.improves corporate governance by providing better controls. b.provides federal oversight of corporate accounting practices and reporting. c.protects investors from fraud.)

According to Nature Conservancy CEO Mark Tercek, why should companies invest in environmental causes?

d.because it will help them be better stewards of the natural resources businesses need