Talent Acquisition & Performance Management Midterm
________ is used to document a new hire's identity verification and employment eligibility. A disclaimer Form I-9 Form WD-40 Form W-2
Form I-9
When a call center fires an employee who cannot meet her call volume goals, which of the following types of turnover has occurred? Voluntary Functional Dysfunctional Avoidable
Functional
When a U.S. employer cannot find a qualified American for a position, it can hire a non-U.S. citizen who can show proof of their eligibility for employment in the U.S. through the _____ visa program. H-1B B-12 W-2 I-9
H-1B
The following equation is the result of performing a multiple regression analysis:Job performance = 10 + (5*job knowledge) + (0.7* conscientiousness), where job knowledge is measured on a scale of 0-5 and conscientiousness is measured on a scale of 0 to 100. Which of the following conclusions is correct? If a person scored 2 on job knowledge and 50 on conscientiousness he or she would have the maximum predictive score possible. If a person scored 0 on both job knowledge and conscientiousness, his or her predicted job performance score is 10. Neither job knowledge nor conscientiousness predicts performance. Conscientiousness is less important than job knowledge.
If a person scored 0 on both job knowledge and conscientiousness, his or her predicted job performance score is 10.
Putting together an attractive job offer and negotiating with the candidate the company wants to hire is part of ________. acquiring recruiting attracting onboarding
acquiring
One of the best ways to create positive relationships with ex-employees is to ________. offer them an exit interview ask them to sign a release in exchange for severance pay make them feel appreciated as they leave give them a termination bonus
make them feel appreciated as they leave
The focus of the career crossroads model is on ________. professional work managerial positions technical work physical work
managerial positions
To have the best chance of hiring a top candidate quickly, an employer should make a(n) ________ job offer. high negotiable competitive maximum
maximum
The time it takes to fill a position is an example of a staffing ______. metric correlation judgment statistic
metric
When a manager wants her employer to hire her niece, this is an example of ________. job slotting poaching nepotism lateral hiring
nepotism
An applicant who finds a recruiter to be rude is likely to perceive ________. low procedural fairness low distributive fairness high procedural fairness low interactional fairness
low interactional fairness
Predictive data is information used to ________. measure important outcomes of the staffing process categorize people into appropriate labels assess central tendency make projections about outcomes
make projections about outcomes
A successful executive, who is happy with her current position, does not look for information about other jobs, but might be tempted by a great opportunity is a(n) ________. semi-passive job seeker non-active job seeker passive job seeker active job seeker
passive job seeker
For which of the following types of candidates will initial recruiter experiences be more important in their ultimately becoming applicants at all? lesser skilled recruits inexperienced recruits passive job seekers active job seekers
passive job seekers
If an observed correlation is unlikely to be due to sampling error it has ________. practical significance validity reliability statistical significance
statistical significance
When a company rejected Sara, who would have been a poor performer on the job, which assessment outcome occurred? true negative false positive false negative true positive
true negative
Averaging candidates' scores from an interview, job knowledge test, and work simulation to derive a summary score to use in comparing candidates is an example of ________. unit weighting normative weighting unequal weighting contingent weighting
unit weighting
Behavioral interview questions are more reliable and substantially better than ________ at predicting job performance. structured interview questions situational judgment tests unstructured interview questions situational interview questions
unstructured interview questions
Organizations relying on a cost-leadership strategy would have what type of talent philosophy? viewing employees as assets keeping salaries competitive hiring as many people as possible viewing employees as investors
viewing employees as assets
Which of the following external recruiting sources is fast, cheap, and useful for finding active job seekers? walk-ins creative sourcing career sites schools
walk-ins
A firm's internal and external staffing costs were $50,000, and 5 people were hired, each with a starting base salary of $40,000. What would be the firm's staffing efficiency? 25% 125% 16.7% 12.5%
25%
What would the range of the following distribution be 2, 3, 3, 3, 3, 4, 5, 6, 7, 8, 8? 5 3 4 6
6
Online job fairs are best for recruiting____________________ Passive job seekers Latent job seekers Active job seekers Non-active job seekers
Active job seekers
Why do some firms prefer to call groups of employees targeted for accelerated development "acceleration pools" rather than "high-potential pools"? Because "high potential pools" occur only at technical levels. Because "high potential" pool implies the rest are of low potential. Because acceleration implies faster promotions. Because "acceleration pool" employees always rise to managerial levels.
Because "high potential pools" occur only at technical levels.
________ are more broadly defined components of a successful worker's behavior capabilities needed to do the job well. Abilities Talents Skills Competencies
Competencies
Which of the following is not typically used as background information about a job when conducting a job analysis? Training information for the job Entry examinations for the job Performance reviews for the job Competitors' job descriptions for similar jobs
Competitors' job descriptions for similar jobs
Which of the following is true of an employment contract? To be enforceable, the contract has to be in writing At-will employees have a definite time period of service specified Every employee has an employment contract Verbal contracts generally supersede written contracts
Every employee has an employment contract
What is optimal turnover? It is the lowest turnover that a firm can achieve. It produces the highest level of long-term business improvement. It produces lowest level of long-term productivity. It sees any employee turnover as a loss for the company.
It produces the highest level of long-term business improvement.
______ occurs when a manager identifies a subordinate they want to put into an open job and doesn't let other employees know of or be considered for the opportunity. Employee referrals Employee development Lateral hiring Job slotting
Job slotting
Which of the following external recruiting sources is useful for finding both active and passive job seekers? LinkedIn military transition services walk-ins online job boards
If a test score is at the 90th percentile, then which of the following is true? This is the most commonly observed score in the test. Only 10% of the test takers scored higher than this. About 90% of the test takers scored higher than this. This is in the bottom 10% of the distribution.
Only 10% of the test takers scored higher than this.
Which of the following is true about multiple regressions? It works only on variables that are at the interval or ratio level Regression is based on each correlation with the criterion It allows the use of one predictor when predicting an outcome The higher the correlation between variables the greater the regression
Regression is based on each correlation with the criterion
________ is(are) used to re-energize employees and give them the opportunity to develop skills and pursue other interests via workshops, formal classes, or travel. Peer reviews Job rotation Sabbaticals Skills assessment
Sabbaticals
________ covers the payment of overtime to eligible employees. Title VII of the Civil Rights Act The Fair Labor Standards Act The Uniform Guidelines on Employee Selection Procedures The Family and Medical Leave Act
The Fair Labor Standards Act
Which of the following is true of a distribution with positive skew? The mode would be shifted to the right of the distribution. The mean would be to the right of the distribution. The scores will mostly be in the negative end of the distribution. The mode falls between the mean and the median.
The mean would be to the right of the distribution.
________ is NOT a good metric at the final candidate choice and job offer stage of the hiring process. The number of applicants Quality of hire Time to fill First job offer acceptance rate
The number of applicants
What is the disadvantage of getting line managers to recruit for a firm? They are not impartial in their recruitment choices. They cause applicants to have a negative image of the firm. They are not competent enough to select recruits. They have to take time out from their actual jobs.
They have to take time out from their actual jobs.
________ involves looking at past employment patterns and using those patterns to predict a firm's future labor needs. ROI analysis Transition analysis Trend analysis Judgmental forecasting
Trend analysis
Which of the following would result in peer ratings being a successful method of internal assessment in a firm? A well-developed skills inventory system exists. All supervisors provide timely feedback. Work in the firm is done in teams. The level of technological expertise in the firm is high.
Work in the firm is done in teams.
________ forecasting uses historical data on the average number of hires typically made per recruiter or the average number of recruits processed per recruiter over a given period of time, say, a week, month, or year. Staffing-yield driven Workload-driven Hiring-yield driven Staffing efficiency-drive
Workload-driven
If you scored 54 on a test with a standard error of 6, which of the following is true? Your true score could be as low as 40 Your z-score is above 0 Your true score could be as high as 60 Your true score could be as high as 70
Your true score could be as high as 60
When a manager rehires a former employee, this is called ________. a boomerang hire nepotism social networking lateral hiring
a boomerang hire
Ed Waters is a former CEO who was responsible for the dramatic turnaround of a food company. When Ed retired, Phil, the CEO of a travel agency, invited him to be a business consultant for the travel company, hoping that Ed's unusual strategies could work the same magic twice. Phil created a new designation and position in the company, especially for Ed. This is an example of ________. job-oriented staffing a reactive job an idiosyncratic job talent-oriented staffing
an idiosyncratic job
The first stage of the socialization process is ________. encounter anticipatory settling in expectation
anticipatory
If you ask a candidate to spend a few hours performing a variety of simulations and assessments to assess their fit with and ability to do the job, you have used a(n) _______. contingent assessment method situational judgment test job knowledge test assessment center
assessment center
A(n) ________ describes which assessment method(s) will be used to evaluate each of the important characteristics for the job. job description job analysis person specification assessment plan
assessment plan
Which of the following is a hiring process goal? improving business strategy execution enhancing organizational flexibility meeting stakeholder needs attracting diverse applicants
attracting diverse applicants
In staffing, O*NET is used for ________. legal research identifying a firm's best business strategy background job analysis information job rewards analyses
background job analysis information
The ________ is the percent of employees who are defined as currently successful performers. coefficient selection ratio SEM base rate
base rate
Asking applicants what sports they like to play is an example of which external assessment method? job simulation personality inventories reference checks biodata
biodata
Which of the following are generally well-received by employees? layoffs reneging buyout incentives downsizing
buyout incentives
An employer who uses artificial intelligence to hold a "conversation" with online job seekers to answer questions and help people complete their job applications is a ________. artificial recruiter robot sourcer chatbot
chatbot
If job performance scores are measured at the same time personality is assessed it is called ________. predictive validity concurrent validity construct validity reliable validity
concurrent validity
An employer can reduce its potential liability for negligent hiring by _________. using personality tests using integrity tests conducting a background check using structured interview questions
conducting a background check
An additional ethical issue involves the ________ of an employee's application for another position in the company. confidentiality assessment rejection processing
confidentiality
Axis Auto tries to keep its operational spending as low as possible so that it can pass the savings on to customers in the form of lower prices. This is known as a ________ strategy. specialization growth differentiation cost-leadership
cost-leadership
Information about important outcomes of the staffing process is called ________. predictive data reliability validity criterion data
criterion data
A nine-box matrix requires assessing employees on ________. current job performance and future potential past job performance and future potential tenure and current job performance past job performance and current job performance
current job performance and future potential
Which of the following improves the ease of use of skills inventories? nine box matrix databases O*Net career management
databases
A company that lets each of its business units staff in whatever way they choose and house their own staffing function is an example of ________. delegation centralized staffing strategic staffing decentralized staffing
decentralized staffing
When a manager specifies what a new job will require and how it should be done, she is engaging in job ________. redesign enrichment enlargement design
design
Managers should be rewarded for _______. developing promotable talent having zero employee turnover in a year having the lowest cost per hire in the firm the number of interviews the conduct when hiring
developing promotable talent
Work done by _______ is considered value-adding. direct labor contract workers indirect labor leased workers
direct labor
Which type of fairness is perceived to be low by most job applicants who are not selected for a particular job? procedural fairness recruiter fairness interactional fairness distributive fairness
distributive fairness
Which of the following refers to the training of employees to extend their capabilities and prepare them to assume other jobs and roles in the firm? leadership development program succession management employee development internal job posting
employee development
During a downsizing, it can be helpful to track ________. new hire involuntary turnover time to new hire performance supervisor satisfaction with onboarding employee engagement
employee engagement
An organization that is currently composed of primarily white males may discriminate against minorities and women if it uses which recruiting source? employee referrals college recruiting search firms job fairs
employee referrals
If the job of a loader exists to load packages on delivery trucks, the ability to safely lift and load packages onto a truck is a(n) ________. job description job grade desirable criteria essential function
essential function
RBC Electronics is a retailer of electronic appliances. If Sandy does not see or understand the work processes and rules that influence RBC employees' task behaviors and has limited knowledge of the regulations, policies, and resources that affect employees' behavior, then Sandy is most likely a(n) ________. supervisor internal customer external customer subordinate
external customer
Working from 6 a.m. to 2 p.m. is an example of ________. job sharing flextime homesourcing telecommuting
flextime
Filling lower-level positions from the local labor market and higher-level positions from the regional or national labor market is an example of ________. geographic targeting labor market analysis global staffing job fairs
geographic targeting
When predictor and job performance scores have been obtained, the predictor can be considered valid and useful if the correlation coefficient ________. has practical significance alone is insignificant has both practical and statistical significance has statistical significance alone
has statistical significance alone
Technology facilitates succession management by ________. helping managers proactively create development plans connecting a firm's employees to external job opportunities raising succession planning costs reducing stakeholder reactions to the succession management program
helping managers proactively create development plans
The way a firm negotiates a job offer with a candidate influences the candidate's perceptions of ________. indicative fairness procedural fairness distributive fairness interactional fairness
interactional fairness
External customers are often best for evaluating an employee's ________. job performance teamwork skills interpersonal behaviors completion of job requirements
interpersonal behaviors
Strategic sourcing is facilitated by the use of artificial intelligence and algorithms that do NOT _______. perpetuate unconscious bias help clarify the characteristics of a good hire analyze existing talent data inform automated tools that can identify signals that targeted talent might be more open to recruiting because of a recent life or work event
perpetuate unconscious bias
The fit between a person's abilities and the demands of the job and the fit between a person's desires and motivations and the attributes and rewards of a job is ________. supplementary fit person-group fit person-job fit person-organization fit
person-job fit
A decrease in the __________ generally reflects an overstaffing of indirect labor relative to direct labor. productivity ratio hiring yield staffing trend transition analysis
productivity ratio
A headhunter for an engineering firm is looking for a civil engineer to head their new project to build a highway. Unable to find the right candidate for the job, the headhunter resorts to scouting for potential candidates among the employees of rival firms. It offers the assistant chief engineer of its rival firm an extremely lucrative package and the chance to assume greater responsibilities. This practice is known as ________. flip searching pull-up hire data mining tracking
pull-up hire
Which of the following are considered to be an underutilized labor source? career fairs qualified persons with disabilities employee referrals written job advertisements
qualified persons with disabilities
When unpredictable traffic causes employee productivity to fluctuate in unpredictable ways, this results in ________ error when measuring employee productivity. random deficiency standard contamination
random
Presenting both positive and potentially negative aspects of a job to recruits is a ________. realistic job preview job enhancement preview job description person specification
realistic job preview
Which of the following is a way in which companies usually deal with temporary employee surpluses? offering early retirement options stopping filling of vacated positions announcing massive layoffs removing contingent workers
removing contingent workers
A nonsolicitation agreement is a type of ________. common contract compensation package restrictive covenant severance package
restrictive covenant
The sets of behaviors people are expected to display in a company are called ________. roles competencies jobs value enablers
roles
Lowering the _______ can improve the impact of the assessment system. correlation selection ratio yield ratio base rate
selection ratio
Unions usually negotiate for promotions to be based on ______. potential for performance in the next level job favoritism seniority performance
seniority
Karen learns that her new job at the bookstore has no other female employees. Thinking that this could lead her employers and coworkers to treat her unfairly, she declines the offer. This is an example of ________. a person specification signaling cognitive dissonance a realistic job preview
signaling
Typing at least 90 words per minute with 3 or fewer errors is a ______. skill knowledge competency other characteristic
skill
Which term refers to the proportion of applicants moving from one stage of the hiring process to the next? hiring yields staffing yields attrition retention
staffing yields
A ________ indicates how many standard deviations above or below the mean a given score lies. raw score norm-referenced score standard score criterion-referenced score
standard score
If the current hiring system does not generate employees with the potential to be promoted, the firm's ________ will have very little with which to work. internal assessment performance management system succession management training
succession management
The ongoing process of recruiting, evaluating, developing, and preparing employees to assume other positions in the firm in the future is ________. a job posting system a qualifications inventory succession management resume database building
succession management
If a recruiter tries to justify unethical behavior by saying, "I was just following my boss's orders", this is an example of ________ of moral disengagement. the behavior locus the agency locus the outcomes locus the victim locus
the agency locus
Ethical recruiter behavior begins with ________. terminating recruiters who behave unethically the employer clearly defining expected recruiter behaviors hiring ethical recruiters rewarding ethical behavior
the employer clearly defining expected recruiter behaviors
The value of the nine-box matrix depends most heavily on ________. the number of people being assessed the motivation of the employee being rated the length of time it covers the quality of the assessment methodology
the quality of the assessment methodology
Staffing professionals are expected to act as agents of _________. shareholders their supervisors their employer employees
their employer
If an employer is unable to hire candidates with the desired qualifications, _______ may be its only option. compensating them highly performance management succession planning training
training
In which case would staffing be the best investment? when it is easy to find enough quality new hires when a job is not complex and is easily learned when current employees perform well and have long tenure with the employer when there is a lot of performance variability in a job
when there is a lot of performance variability in a job
When Mary's Macaroons conducted a ________ on its customer service positions, it found that 35% of the customer service employee's time was being spent on administrative duties, not focusing on customer service. value chain analysis job rewards analysis competency analysis workflow analysis
workflow analysis