Technical Communication

All of the following are true about support paragraphs EXCEPT:

A support paragraph should end with a topic sentence.

Paragraph coherence can be damaged by:

All of these

All of the following are true of text messaging in the business world EXCEPT

Assume everyone has a text messaging package on his or her personal cell phone if he or she has given out the phone number.

All of the following are true of formal outlining EXCEPT:

Include as much detail and as many subtopics as possible within the outline

When writing for websites, chunking differs from chunking in printed documents in all of these ways EXCEPT:

Readers expect longer chunks

All of the following are true about storyboarding EXCEPT:

Storyboarding is less specific and visual than an outline

All of the following are true about topic sentences EXCEPT:

The topic sentence can never be more than one sentence long.

All of the following are true about paragraph length EXCEPT

Use long paragraphs for highly technical information.

What is "textual harassment"?

Using sexist or biased language in a text message

All of the following are true about chunking EXCEPT:

White space is not helpful in chunking.

What is the difference between a graph and a chart?

a chart displays relationships that are not plotted on an x and y axis

A pictograph is essentially a cross between which two types of visuals?

a line graph and a chart

What is an advantage of a line graph?

a line graph can accomodate more data points than a bar graph

If you are very busy, you should:

acknowledge receipt of all email and explain you will respond later

What is the difference between a symbol and an icon?

an icon tends to resemble the item it represents; a symbol can be more abstract

Which of the following would be appropriate to handle in an email message at work?

announcement of a company meeting

In a useful document, the body does all of the following EXCEPT:

attract the reader's attention

Coherence is:

carrying a line of thought from sentence to sentence in a logical order

A graph works well for all of the following EXCEPT:

depicting dense textual information, such as specifications or comparisons

Which of the following does a Gantt chart do?

depicts how the parts of an idea or concept relate

Which of the following does a pie chart do?

displays the relationship of parts or percentages to the whole

The format of an email includes all of the following EXCEPT:

double-spacing throughout

All of these would be suitable mediums for handling a complex issue EXCEPT

email message

In a useful document, the conclusion can do all of the following EXCEPT:

explain and support the writer's viewpoint

Which of the following is often found in a repair or maintenance manual to show how parts of an item are assembled?

exploded diagram

Decimal notation outlines are preferred in the workplace because they:

make it easy to refer readers to specific sections

Which types of visuals do expert audiences prefer?

numerical tables, flowcharts, schematics, and complex graphs or diagrams they can interpret for themselves

In a useful document, the introduction does all of the following EXCEPT:

offer a solution

The Electronic Privacy Act of 1986:

offers limited protection against unauthorized reading of another person's email

Email privacy can be violated in all of these ways EXCEPT:

once deleted, email ceases to exist in the business world everyone on a group mailing list will receive a copy of an email -- even if he or she was not an intended recipient

Which of the following are the required elements of a business email?

recipient line, sender line, date, subject line

Unity is

remaining focused on a viewpoint

What is "flaming"?

rude remarks

Which of the following does an organization chart do?

shows the hierarchy and relationships between different departments

In email, use all of the following sparingly (or not at all) EXCEPT:

standard format file attachments (PDF, Word)

The four general categories of visuals are:

tables, graphs, charts, and graphic illustrations

American writing:

tends to be more focused on paragraph unity than the writing from many other countries.

Which of the following should be avoided in business email?

text-message style abbreviations, emoticons, casual language, and all caps

Who holds the copyright for an email message?

the writer

Multiple-bar graphs can confuse a reader if too many relationships are included. What is the maximum number of relationships you should include in a multiple-bar graph?

three

All of the following are appropriate reasons to use visuals EXCEPT:

to decorate a document

Which of the following does a flowchart do?

traces a procedure from beginning to end

All of the following are requirements for all visuals EXCEPT:

use several colors for visual interest

All of these are benefits of email EXCEPT:

very formal type of business communication

All of the following are true about forwarding an email EXCEPT:

you should not ever forward an email