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An assembly line is an example of​ a:

repetitive process

What is a data pattern that repeats itself after a period of​ days, weeks,​ months, or​ quarters?

seasonality

In most​ banks, customers need to go to different service areas for opening​ accounts, applying for​ loans, and making deposits. This service strategy is an example​ of:

separation.

Which of the quadrants in the service process matrix has low labor intensity and low​ customization?

service factory

Traffic counts and demographic analysis of drawing area are associated​ with:

service location decisions.

Which of the following is NOT among the eight determinants of revenue and volume for a service​ firm?

shipment cost of finished goods

​"Today's forecast equals​ yesterday's actual​ demand" is referred as

the naive approach.

Which of the following is NOT one of the predictive variables chosen by the profitability regression model used by La Quinta​ Inns?

the number of inns in a region

One fundamental difference between a process chart and a flowchart is​ that:

the process chart is more like a​ table, while the flowchart is more like a schematic diagram.

The crossover point is that production quantity​ where:

total costs for one process equal total costs for another process.

​Break-even is the number of units at​ which:

total revenue equals total cost

Production and transportation costs are always considered in which of the following location decision​ methods?

transportation model

Three broad categories of definitions of quality​ are:

user​ based, manufacturing​ based, and product based.

La Quinta Inns has a competitive edge over its rivals because​ it:

uses regression analysis to determine which variables most influence profitability.

Which of the following is most likely to affect the location strategy of a manufacturing​ firm?

utility costs

Basic​ break-even analysis typically assumes​ that:

variable costs and revenues increase in direct proportion to the volume of production.

Which of the following is NOT a characteristic of exponential​ smoothing?

weights each historical value equally

A consistent tendency for forecasts to be greater or less than the actual values is called​ ________ error.

a bias

Gradual upward or downward movement of data over time is​ called:

a trend.

Location decisions are often being based on which of the​ following?

airports

Intangible costs include which of the​ following?

all of the above

Process​ redesign:

all of the above

A forecast that addresses the business cycle by predicting planning indicators is

an economic forecast.

Which of the following techniques uses variables such as price and promotional​ expenditures, which are related to product​ demand, to predict​ demand?

associative models

​"Making it right the first​ time" is:

a​ manufacturing-based definition of quality.

​"Quality lies in the eyes of the​ beholder" is:

a​ user-based definition of quality.

Among the following​ choices, an operations manager might best evaluate political risk of a country by looking at which type of country​ ranking?

based on corruption

​Short-range forecasts tends to​ ________ longer-range forecasts.

be more accurate than

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known​ as:

benchmarking.

The last four weekly values of sales were​ 80, 100,​ 105, and 90 units. The last four forecasts were​ 60, 80,​ 95, and 75 units. These forecasts​ illustrate:

bias

Quality can improve profitability by reducing costs. Which of the following is not an aspect of reduced costs by quality​ improvements?

flexible pricing

Service​ blueprinting:

focuses on the​ provider's interaction with the customer.

​Poka-yoke is the Japanese term​ for:

foolproof

In mass service and professional​ service, the operations manager should focus extensively​ on:

human resources.

Which of the following is not a type of qualitative​ forecasting?

moving average

Which of the following is usually NOT one of the top considerations in choosing a country for a facility​ location?

zoning regulations

Which of these factors would be considered when making a location decision at the site​ level?

zoning regulations

Before creating a workforce​ schedule, an operations manager should create what future​ time-horizon forecast?

​Short-range

A jewelry store is more likely than a jewelry manufacturer to consider​ ________ in making a location decision.

​appearance/image of the location

If a sample of parts is measured and the mean of the measurements is outside the control​ limits, the process​ is:

out of control and the process should be investigated for assignable variation.

Governmental attitudes toward issues such as private​ property, intellectual​ property, zoning,​ pollution, and employment stability may change over time. What is the term associated with this​ phenomenon?

political risk

​High-volume, low-variety production is best suited for which of the following process​ strategies?

product focus

One use of​ short-range forecasts is to​ determine:

production levels.

Which of these factors would be considered when making a location decision at the​ region/community level?

proximity to raw materials and customers

The two general approaches to forecasting​ are:

qualitative and quantitative

According to the​ manufacturing-based definition of​ quality:

quality is the degree to which a specific product conforms to standards.

In time​ series, which of the following cannot be​ predicted?

random variations

Which of the following values of alpha would cause exponential smoothing to respond the QUICKEST to changes in demand​ data?

0.90

Which of the following smoothing constants would make an exponential smoothing forecast equivalent to a naive​ forecast?

1.0

A Six Sigma program has how many defects per​ million?

3.4

The Theory of Constraints​ (TOC) strives to reduce the effect of constraints​ by:

A and B

Which of the following is the FINAL step in a forecasting​ system?

Validate and implement the results.

Currency risk is based on what​ assumption?

Values of foreign currencies continually rise and fall in most countries.

Which of the following statements is NOT​ true?

Adding flexibility to the production process can be a major competitive advantage. Building flexibility into a production process is usually​ inexpensive, but difficult.

Which of the following is a qualitative forecasting​ method?

Delphi method

Which of the following uses three types of​ participants: decision​ makers, staff​ personnel, and​ respondents?

Delphi method

Operations managers most commonly deal with which type of​ forecast?

Demand

Which of the following is NOT a step in the forecasting​ process?

Eliminate any assumptions.

Which of the following statements regarding FedEx is​ TRUE?

FedEx believes the hub system helps reduce mishandling and delays due to better controls.

Which of the following is the best example of the proximity rule​ that, for service​ firms, proximity to market is the most important location​ factor?

Few people will travel​ out-of state for a routine haircut.

Which of the following statements about​ time-series forecasting is​ true?

It is based on the assumption that the analysis of past demand helps predict future demand.

Which of the following statements regarding the​ center-of-gravity method is​ FALSE?

It is designed to minimize the maximum possible travel distance to any of the locations.

​________ and currency risks are to key country success factors as land costs and​ ________ are to key region success factors.

Location of​ markets; climate

​________ expresses the error as a percent of the actual values.

MAPE

Which of the following is NOT one of the major categories of costs associated with​ quality?

None of the​ above; they are all major categories of costs associated with quality.

Which of the following process analysis tools is especially useful in processes with a high service​ component?

Service blueprinting

Which of the following statements regarding​ "proximity" in the location decision is​ FALSE?

Service organizations find that proximity to suppliers is the most critical primary location factor.

​Time-series data may exhibit which of the following​ behaviors?

They may exhibit all of the above.

When using exponential​ smoothing, the smoothing constant

can be determined using MAD.

Effective capacity is​ the:

capacity a firm expects to achieve given current operating constraints

The degree or strength of a relationship between two variables is shown by​ the:

coefficient of correlation.

PDCA is most often applied with regard to which aspect of​ TQM?

continuous improvement

When making a location decision at the​ region/community level, which of these would be​ considered?

cost and availability of utilities

The location analysis technique typically NOT employed by service organizations​ is:

crossover charts.

A forecast that projects a​ company's sales is

demand forecast

The goal of inspection is​ to:

detect a bad process immediately

The fundamental difference between cycles and seasonality is​ the:

duration of the repeating patterns.

Building​ high-morale organizations and building communication networks that include employees are both elements​ of:

employee empowerment.

Which of the following is a quantitative forecasting​ method?

exponential smoothing

Which​ time-series model uses BOTH past forecasts and past demand data to generate a new​ forecast?

exponential smoothing

A forecast based on the previous forecast plus a percentage of the forecast error is​ a(n):

exponential smoothing forecast.

A fundamental distinction between trend projection and linear regression is​ that:

in trend projection the independent variable is​ time; in linear regression the independent variable need not be​ time, but can be any variable with explanatory power.

A​ six-month moving average forecast is generally better than a​ three-month moving average forecast if​ demand:

is rather stable.

The forecasting technique that pools the opinions of a group of experts or managers is known​ as:

jury of executive opinion.

When making a location decision at the country​ level, which of these would be​ considered?

location of markets

The primary purpose of the mean absolute deviation​ (MAD) in forecasting is​ to:

measure forecast accuracy.

A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these​ returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the​ ________ tool of TQM.

​cause-and-effect diagram

A regional bookstore chain wants to build a distribution center that is centrally located for its eight retail outlets. It will most likely employ which of the following tools of​ analysis?

​center-of-gravity method

The three major types of forecasts used by organizations in planning future operations​ are:

​economic, technological, and demand.

Community​ attitudes, zoning​ restrictions, and quality of labor force are likely to be considered in which of the following location decision​ methods?

​factor-rating method

Which of the following is an approach to location analysis that includes both qualitative and quantitative​ considerations?

​factor-rating method

Which of the following methods best considers intangible costs related to a location​ decision?

​factor-rating method

A​ product-focused process is commonly used to​ produce:

​high-volume, low-variety products.

Forecasts used for new product​ planning, capital​ expenditures, facility location or​ expansion, and​ R&D typically utilize​ a:

​long-range time horizon.

The​ "four M​s" of​ cause-and-effect diagrams​ are:

​material, machinery/equipment,​ manpower, and methods.

A forecast with a time horizon of about 3 months to 3 years is typically called​ a:

​medium-range forecast.

Which​ time-series model below assumes that demand in the next period will be equal to the most recent​ period's demand?

​naïve approach

​Frito-Lay is to​ ________ focus as Dell Computer is to​ ________ focus.

​product, mass customization

In location​ planning, environmental​ regulations, cost and availability of​ utilities, and taxes​ are:

​regional/community factors.

Forecasts are usually classified by time horizon into which three​ categories?

​short-range, medium-range, and​ long-range


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