Test Chapter 6-8

A selection tool needs to be a consistent method of prediction over a certain period of time or across a group of raters. This consistency demonstrates:

Reliability

Technology has impacted recruitment by offering the following options to help manage the process EXCEPT:

Replacement charts

All of the following are correct regarding personality inventories EXCEPT:

they should be used as the only selection method in order to make an appropriate choice.

All of the following are accurate about rehiring employees as a method of recruitment EXCEPT:

they would need to go through a more extensive recruitment process than other applicants.

During a training program on the new budget process, the accounting department provided several spreadsheets of information to show examples of how the data would be organized with the new process. Several of the managers commented on their training evaluation form that they would have preferred to see some of the information in charts and graphs to better understand what the numbers meant. The accounting department did not consider that some of their trainees were ________ learners.

visual

A host country national is responsible for teaching the organization's culture to those in the overseas location.

False

A selection method must either be reliable or valid in order to predict success, but both are not necessary.

False

Analyzing the strengths, weaknesses, opportunities and threats of an organization are all steps in a task analysis.

False

Any mental conditions that may be uncovered as a result of a personality inventory are not a concern because that selection tool is exempt from the ADA regulatory guidelines.

False

As kinesthetic learner you would most likely prefer to receive information in the form of graphs, tables and charts.

False

As one of the five dimensions of the Big Five approach to personality assessments, extroversion tells you how much self control the individual has, how achievement oriented they are, and how dependable and orderly they are.

False

Designing an educational program for employees is the first step in an effective training process.

False

Having high transfer of training means that employees who were trained go back to their work area and train others about what they learned.

False

It is not recommended that employment advertisements include any reference to compensation, benefits, bonuses, or relocation reimbursement, as they may be viewed as promises to the applicant and create an obligation for the employer to provide them.

False

KLM Industries will be conducting a needs assessment to identify what type of training programs to implement at their organization. To be most effective they should start by determining which employees should be included in the training by conducting a person analysis.

False

Offering internal recruitment opportunities decreases employee commitment and productivity.

False

Private employment agencies are affiliated with the DOL and provide employers with access to both skilled and unskilled workers.

False

When designing a training program, as long as you have learning objectives the rest of the program will fall into place.

False

When there is person-job fit the organization will most likely experience an increase in employee turnover.

False

Family Crisis Center had 100 applicants for its Executive Director position. Of the 100, 33 were identified as meeting the qualifications. Of those, 20 were received from the website ad, 18 were received from the newspaper ad, and 12 came from employee referrals. Which recruitment source had the best yield ratio?

Website ad

Which of the following questions could be considered a situational interview question for a receptionist position?

You have one caller on hold, are speaking with another on the other line, a delivery person walks into the lobby needing you to sign for a package, and another individual arrives for an appointment. What do you do first, second, and so on?

Alexandra was hired as a home health aide for a ABC Home Health Agency without having any criminal background check or references completed. She was convicted of retail theft five years ago and also terminated from her previous job for stealing money from the office petty cash box. After working for ABC for less than six months a patient's family member caught Alexandra stealing money from their mother's purse. Given this information ABC could be dealing with:

a negligent hiring lawsuit.

All of the following would be examples of training that may need to be completed due to regulatory or compliance issues EXCEPT:

a new employee must be trained in how to select the appropriate settings on a piece of equipment so that it runs at its optimal performance level to achieve productivity quotas.

A telephone screening interview would be most suitable if you were recruiting for:

a receptionist.

At PQR Logistics the Logistics Director requested that the two Warehouse Supervisor positions be filled on October 1. An offer was made to Supervisor A on October 16 and to Supervisor B on October 21. Supervisor A started on November 5 and Supervisor B started on November 14. What was the time to start for Supervisor A and what was the time to fill for Supervisor B?

36 and 21

All of the following are examples of on-the-job training programs EXCEPT:

A job candidate for a surgical technician is job shadowing to see what the position is like.

The job ad includes information about flexible scheduling options, continuing education opportunities and a comprehensive medical plan and generous time off package. Of the following, assuming each meets the job qualifications, which person may be most attracted to applying for this position?

A previous stay-at-home mom interested in returning to workforce whose husband was just laid off

If someone is a visual learner which of the following would they most likely prefer?

A video showing examples of good and bad customer service

Which of the following questions is legal to ask on an employment application?

Are you over the age of 18?

Joan applied for a job in another department within her current company. She was not selected and was upset because she felt she was the more qualified person. This scenario can often happen when an organization uses ________ to fill a vacant position.

Both A and C

An organization has a Vice President of Operations position open. It is rare that the organization has to recruit for this level of position. The position requires higher level education and at least 15 years of experience. The company is located in a rural area about two hours outside of a large metropolitan area. Which of the following would be the best approach to recruiting for this position?

Contingency recruiting agency

Creating the learning objectives and determining how best to present a training program happens at which stage of the training process?

Design

Based on regulatory issues, which of the following should NOT be part of the recruitment process?

Destroying recruitment documentation once you have made a final selection for the position

All of the following accurately describe web-based advertising EXCEPT:

Due to the technological requirements it tends to be a rather expensive recruitment method.

All of the following are examples of E-learning EXCEPT:

Employees can contact the education department of their organization to obtain videos or DVDs of training programs regarding how new equipment should be operated.

Which of the following is most likely the priority when designing the recruitment strategy and process?

Ensuring that each manager has a full understanding of each job, how that job fits within the organization, and what qualifications are necessary in order to find the right person for the job.

In which of the following examples would you use mentoring to accomplish the training necessary?

Eric recently finished his Bachelor's degree and is interested in a lead position.

All of the following are accurate regarding placing recruitment advertisements in newspapers EXCEPT:

It is the most cost effective approach to external recruitment.

Bias can come in the form of all of the following EXCEPT:

KSAs validity

Which of the following is an example of having low learning agility?

Luke requests to remain in his current role, in which he is satisfied, rather than be transferred.

If an organization is looking to enhance the diversity of its workforce or fill positions with individuals who have a new or different perspective in order to enhance the organizations success, which of the following recruitment methods should be used?

Newspaper ads

Some pros and cons of using external recruiting sources include all of the following EXCEPT:

Productivity is improved and there is less training involved when bringing in external candidates.

All of the following are accurate statements regarding training and technology EXCEPT:

Technology will replace all other forms of training as continual advances are made in the field.

An organization requires its female security guards to attend self defense training but does not inform male security guards about the training because they feel that males already have the skills necessary to defend themselves should an issue arise. Based on this information which of the following statements is most accurate?

The male employees could claim that they have been discriminated against.

If an organization has a differentiation strategy which of the following statements is most likely true about their selection process?

The selection tool(s) they choose would be tied to identifying characteristics that support their competitive advantage.

A candidate is chosen for the job based on how well they were dressed and groomed for the interview although they did not meet all of the job related qualifications, which demonstrates bias on the part of the recruiter.

True

A company who requires an individual to do an initial phone screen before being considered further and then requiring them to score a certain level on a personality assessment before moving on again to the next step in the selection process is using the multiple hurdle approach.

True

A selection tool which measures someone's understanding of business grammar and writing would be referred to as a type of cognitive ability test.

True

After completing safety training for all of the assembly workers injuries were reduced by 22% over the following 12 months which saved the organization over $100,000. This organization experienced a positive return on investment in regard to this training.

True

An exam that an Occupational Therapist would take in order to become licensed to work in their state would be an example of a knowledge test.

True

An example of a behavioral interview question would be, "Tell me about a time you failed to meet a deadline, what the outcome was, and what changes you made to avoid the mistake from happening again."

True

An organization pursuing a cost leadership strategy generally use low cost recruitment methods to attract applicants.

True

By recruiting mainly through internal sources a company runs the risk of not being exposed to new perspectives and limiting the growth of the organization and its employees.

True

Employee inventories are helpful to organizations because they can be searched to identify any possible internal job candidates.

True

If you need to train an employee who is a tactile learner on how a new piece of equipment works, you would be best to provide them with an instruction manual in which they can take notes and highlight important points.

True

Managers are generally more concerned with the time-to-start metric rather than the time-to-fill metric because it more accurately reflects how long it takes to fill a vacancy.

True

Presenting a training program off-site is preferred because it will limit distractions and interruptions for the presenter and the trainees.

True

Realistic job previews are a way to allow applicants to screen themselves out of the recruitment process if they find out information about the job that makes them no longer interested.

True

Technology can impact the selection process by:

a. allowing you to screen large numbers of applicants quickly. b. eliminating paper and pencil forms and enhancing storage of the information. c. allowing for opportunities to falsify or tamper with information. d. provides electronic methods to conduct criminal background or credit history checks.

Employee concerns about training center around:

a. fairness and equity. b. work/life balance. Incorrect

Changes in the labor market can impact training and development decisions about:

a. who will need to be trained. b. what type of training is needed. c. what are the organization's training requirements. Incorrect d. which training methods may work best.

Using a job posting system as a recruitment method:

allows organizations to provide internal career growth.

Your firm is located in a large city and you are in need of a staff accountant with at least 3 years of experience. You have determined the best recruitment source may be:

an ad in the city newspaper.

XYZ Insurance Company was looking to fill several claims representative positions. They searched their employee database and were able to find 6 current employees who all had the education, experience and computer skills which were required for the job. These employees were then contacted to set up interviews if they were interested in transferring into these new positions. This is an example of using:

an employee inventory.

A "first time supervisor" course was offered to all management staff who have taken on their first supervisory role. The training covered topics such as how to discuss performance issues with employees, how to communicate appropriately and how to handle employee disagreements. This training is an example of:

behavioral training.

Requiring an employee to watch a DVD about how to safely operate a new piece of equipment, then having them work with someone for one week using the new piece of equipment, then having them complete an on-line assessment to test their knowledge of the equipment would be an example of:

blended learning.

Recruitment involves all of the following EXCEPT:

building the competency of potential employees.

Cognitive ability tests:

can result in adverse impact.

The following factors are important to recruiting effectively EXCEPT:

creating a recruitment brand which is separate from the employer brand.

As a hiring manager you can put employee concerns at ease by using fair selection practices that involve all of the following EXCEPT:

deal with each applicant on an individual basis and treat each of them according to their needs.

In order to be effective learning objectives should:

describe what will be learned and how it should be applied on the job.

If you wanted to determine that a training program had an impact on organizational results the best method to use would be to:

do a comparison of actual employee performance against performance expectations.

When deciding whether or not to use employment tests, an organization should consider implementing them if:

employee errors and rework seem to be on the rise.

All of the following are accurate in regard to how organizational performance is impacted by the selection process EXCEPT:

error rates and rework can decrease if poor selection decisions are made.

In order to to teach all employees how to use the organization's HR information system to enroll in their benefit plans an on-line tutorial was created to take the employee through the process step by step. This will save time on classroom learning and paying an instructor. This would be an example of implementing training that is:

high tech and low touch.

You are an HR consultant who has been hired by XYZ Company to develop a complete training and development program for their organization. As a first step you should:

identify gaps between employees' current KSAs and what is required to their jobs.

A recruitment value proposition:

is what an organization can offer applicants that is unique and differentiates it from another organization.

A selection tool is valid if:

it is related to the performance of the job.

All of the following are correct in regard to structured interviewing EXCEPT:

it takes only a few minutes to determine if an applicant will be a good fit.

When writing a recruitment ad it should include all of the following EXCEPT:

job title of the supervisor.

Providing employees with training in Microsoft Office would be an example of:

knowledge training.

All health care workers must be trained in privacy and confidentiality rules and regulations. This is an example of:

legal compliance training.

Marvin was disappointed to learn that he was no longer being considered for the construction foreman position. He did well in the initial screening interview, passed his physical abilities test, but did not do well in the panel interview step. If he would have had a good panel interview he would have went on for a final interview with the VP of Operations. This organization used the:

multiple-cutoff approach.

All of the following are accurate statements regarding today's labor force and selection issues EXCEPT:

occupational trends within the labor force haven't impacted selection processes yet.

Each produce worker at a local grocery must demonstrate that they can lift and load produce onto carts from the cooler and then lift and unload it into the display cases. This is an example of a:

physical ability test.

After interviewing each applicant for the toy assembly position, the recruiter takes the individual on a tour of the assembly line so that they can see the process in action, meet people who currently do the job and explain what would be required of the individual, should they be offered and accept the position. This is most likely an example of:

realistic job preview

A previous stay-at-home mom interested in returning to workforce whose husband was just laid off

results in lower turnover and higher job satisfaction for those referred.

You are recruiting to fill a safety coordinator position for the manufacturing facility at which you work. As you do the initial screening of each candidate you will most likely want to:

share that they will be working in and around noisy equipment for sustained periods of time so that they are aware of the work environment and hazards.

As it relates to selection methods or the process itself, work/life balance:

should be discussed as part of the realistic job preview.

Creating a policy regarding ethics should be supported by providing training about ethical behavior for which legislation such as the ________ has reinforced the need.

the Sarbanes-Oxley Act