Testout practice
You are a PC technician for a national computer retailer. You are asked to build each of the systems listed on the right. You need to use the most appropriate hardware components to ensure that each of these systems will fulfill its intended role. Determine the components needed in the following type of computer: Gaming PC
1000W power supply 1 TB SATA HD Dual SLI 6GB PCIe video adapters 5.1 channel surround sound adapter Liquid CPU cooler
Which feature makes it possible to close some notebook computers and still use the touchscreen?
180 degree rotating touchscreen
You are a PC technician for a national computer retailer. You are asked to build each of the systems listed on the right. You need to use the most appropriate hardware components to ensure that each of these systems will fulfill its intended role. Determine the components needed in the following type of computer: Home office server
2 TB RAID 5-disk array 600W power supply No audio adapter Integrated video adapter
Which port does Telnet use?
23
You have a laptop with a dual-core processor that has the following characteristics: 1024 KB L2 cache 125 Watts 45nm process size You want to upgrade the processor to one that uses less power. What characteristic would MOST likely identify a processor that uses less power?
90 watts
Drivers for a small trucking company rely on a smartphone navigation application. When the smartphone loses internet connectivity, the maps don't update properly. Also, the company pays extra for a premium data service plan to support the application. What mobile devices could replace the smartphone navigation application, could provide map coverage when internet connectivity is lost, and does not require a data plan?
A GPS-enabled personal navigation device
A sales person typically carries a laptop computer to several off-site customer meetings each day, but needs the flexibility to quickly attach other peripherals and charge the laptop battery while at their office desk. Which laptop feature would BEST meet these requirements?
A laptop docking station
Ida, one of the employees in the sales department, needs a way to display her PowerPoint sales presentation to a large group of potential customers. She has asked you to set up the conference room in preparation for her presentation. You will need to purchase a display system for the conference room. Which of the following display systems would be the BEST to purchase?
A large screen and a projector.
You are a PC technician for a national computer retailer. You are asked to build each of the systems listed on the right. You need to use the most appropriate hardware components to ensure that each of these systems will fulfill its intended role. Determine the components needed in the following type of computer: Virtualization workstation
AMD 12-core 4 GHz CPU 4 TB SATA HD 32 GB DDR4 RAM Hardware-assisted virtualization
A technician is tasked with preparing a conference room so that at least 20 guests will be able to wirelessly connect laptop computers to the company network. What network devices would be the BEST choice for this connectivity?
Access Point
You have a computer with a Pentium 4 CPU and two PC-2400 DDR modules. The motherboard has room for two additional memory modules, and you'd like to install two PC-4000 modules. Which statement is true about these modules?
All memory will operate at 300 MHz.
You are in the process of purchasing several new Windows-based computers to replace broken or outdated computers. You have heard that solid state drives (SSDs) can significantly increase the overall performance of the system. What BEST describes the features of solid state drives (SSDs) compared to hard disk drives (HDDs)?
An SSD opens files faster than an HDD, and an SSD uses flash technology to store data.
A Windows workstation is configured to receive its IP configuration information from a DHCP server on the company network. The user at the workstation reports that she cannot use email and is unable to reach the internet. Using the ipconfig command, you see that the workstation has been assigned the following special IP configuration: IP address: 169.254.0.1 Subnet mask: 255.255.0.0 What is this special IP configuration called, and why did the workstation receive this type of configuration?
Automatic Private IP Addressing (APIPA), The workstation was unable to contact the DHCP server.
Name three optical storage devices.
BD, DVD, CD
Match the peripheral devices with the descriptions or examples on the right. Each peripheral device may be used once, more than once, or not at all. Most commonly used in retail environments at checkout stands.
Barcode Reader
Match the peripheral devices with the descriptions or examples on the right. Each peripheral device may be used once, more than once, or not at all. Fingerprint scanner.
Biometric Scanner
Match the peripheral devices with the descriptions or examples on the right. Each peripheral device may be used once, more than once, or not at all. Used to scan users' unique physical features and use them to verify their identity.
Biometric Scanner
A portable computer connected to a printer with an infrared interface works fine inside your office. However, when you go outside, it works sporadically. What would BEST resolve this issue?
Block direct and reflected sunlight from the pathway between the PC and the printer. Move the printer closer to the computer.
You want to use a wireless keyboard and mouse with your laptop computer. Which method should you choose?
Bluetooth
While investigating a network connectivity issue, a technician finds that the link light on a workstation is not lit, and there is no connectivity after replacing the patch cable both between the workstation and the wall jack and between the patch panel and the switch with cables that are known to be good. If the wall jack and patch panel ports are labeled correctly, which tool would the technician MOST likely use next?
Cable Tester
A SOHO customer finds that their VoIP conversations frequently break up and become unintelligible. This happens most often when one person in the office streams video from the internet. Which configuration change on the SOHO router is MOST likely to improve VoIP performance?
Change QoS settings to give VoIP traffic more priority.
You have purchased a 1600 x 1200 LCD monitor and connected it to the DVI-I port on your computer using a DVI-D cable. You configure the screen resolution at 1280 x 1024 with 24-bit color. The display output seems to be fuzzy and stretched. What BEST describes the action you should take to correct the problem?
Change the screen resolution to the native resolution of the monitor.
You have just finished upgrading the CPU in your desktop system. After running for about 15 minutes, the system spontaneously shuts down. Which steps should you take to begin troubleshooting the issue?
Check the thermal shutdown threshold in the BIOS, check the CPU fan power.
You've just installed a new video card in a user's Windows workstation. When the system is powered on, the screen is blank. You have checked the video cable and verified it is installed correctly. What should you check NEXT?
Check to make sure the video card is correctly installed on the system board.
One of your customers wants to configure a small network in his home. The home has three floors, and there are computers on each floor. This customer needs to share files between computers, print to a centrally located printer, and have access to the internet. Which print solution would BEST meet this client's needs?
Configure a Wi-Fi infrastructure network.
One of the users in your company notices some strange behavior on his computer. After describing what is being seen, you do a little research and determine that the best course of action is to update the UEFI firmware. Before performing the upgrade, if possible, what is the BEST action to take?
Connect the computer to a UPS.
You have just connected a new computer to your network. The network uses static IP addressing. You find that the computer can communicate with hosts on the same subnet, but not with hosts on a different subnet. No other computers are having a problem. Which of the configuration values would you most likely need to change?
Default Gateway
A user reports that he can't send print jobs to a specific printer. You are able to reproduce the problem on the user's computer. What action should you perform NEXT?
Determine whether anything has changed.
Match the peripheral devices with the descriptions or examples on the right. Each peripheral device may be used once, more than once, or not at all. Graphics tablets mostly used by graphic artists to capture hand-drawn images.
Digitizer
Match the peripheral devices with the descriptions or examples on the right. Each peripheral device may be used once, more than once, or not at all. Used to capture some type of analog signal and convert it into digital data.
Digitizer
Since it has no moving parts, a CPU will usually work properly for several years. What is a common factor that MIGHT cause a CPU to fail prematurely?
Electrostatic discharge (ESD)
You are in a carpeted office lighted by fluorescent bulbs. You are preparing to add memory modules to a user's computer. The user has already unpacked the memory modules and stacked them on top of an old, unused CRT monitor. In this environment, what is the greatest threat to these memory modules?
Electrostatic discharge (ESD)
Rachel, an employee in the support department, wants to run a virtual machine on her computer from which she can troubleshoot customer issues. What must you complete before virtualization will work on her computer?
Enable virtualization support in the BIOS settings.
Which device is a wired networking method most commonly used today by desktop PCs and other network devices to connect to a local area network?
Ethernet
What describes the chipset?
Facilitates communication between the processor, memory, and peripheral devices.
There are critical times when memory problems often manifest themselves. Determine what problem can happen based on which event: Memory is not properly seated or missing/the motherboard is defective.
First boot of a new computer
You are building an HTPC (home theater PC) that will be connected to an HDTV. You want to be able to play Blu-ray movies on the HTPC. What features should your video card and HDTV MOST likely support?
HDCP
You are a PC technician for a national computer retailer. You are asked to build each of the systems listed on the right. You need to use the most appropriate hardware components to ensure that each of these systems will fulfill its intended role. Determine the components needed in the following type of computer: Home theater PC
HDMI output Compact form factor 5.1 channel surround sound adapter TV tuner adapter
There are critical times when memory problems often manifest themselves. Determine what problem can happen based on which event: Incompletely or improperly doing this can cause errors that appear to be memory-related.
Hardware installation or removal
After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration, and he knows it to be correct because it was working yesterday. What should you do first?
Have him verify that the wireless card's hardware switch is in the On position.
While you are answering help desk calls, a field customer calls and complains that he cannot print to a workgroup laser printer. What should be the first question you ask?
Have you ever printed to that printer?
When using Intel chips, which of the following features BEST allows a single processor to run two threads in parallel instead of processing single threads linearly?
Hyper-threading
You were recently hired by a small start-up company. The company is in a small office and has several remote employees. You have been asked to find a business service that would accommodate the current size of the company but would also be able to scale as the company grows. The service needs to provide adequate storage, as well as additional computing power. Which cloud service model should you use?
Iaas
You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part carbon-based forms), and the same information must show up on all four pages with a single pass of the printer. Which printer type would you recommend?
Impact
You want to be able to monitor and filter VM-to-VM traffic within a virtual network. What should you do?
Implement a virtual firewall within the hypervisor.
A user reports that he can't browse to a specific website on the internet. From his computer, you find that a ping test to the Web server succeeds. A traceroute test shows 17 hops to the destination web server. What is the most likely cause of the problem?
Incorrect DNS Server Address
You are a PC technician for a national computer retailer. You are asked to build each of the systems listed on the right. You need to use the most appropriate hardware components to ensure that each of these systems will fulfill its intended role. Determine the components needed in the following type of computer: Thin client workstation
Intel Celeron dual-core 2.7 GHz CPU 500 GB SATA HD 2 GB DDR3 RAM Few or no applications installed
You are a PC technician for a national computer retailer. You are asked to build each of the systems listed on the right. You need to use the most appropriate hardware components to ensure that each of these systems will fulfill its intended role. Determine the components needed in the following type of computer: Audio/video editing workstation
Intel Core i7 six-core 3.4 GHz CPU 2 TB SSD SATA HD 16 GB DDR4 RAM High-end audio adapter with speaker system High-end video adapter with dual displays
A user calls to report that she is experiencing intermittent problems while accessing the wireless network from her laptop computer. She can access the network from her usual office, but today, she is trying to access the wireless network from a conference room, which is across the hall and next to the elevator. What is the MOST likely cause of her connectivity problem?
Interference is affecting the wireless signal.
You are putting together a system for a graphic artist and need to make sure you get a display that meets her needs. The display needs to have very good color reproduction quality and viewing angles. The display needs to run cool and be power-efficient. What type of displays will MOST likely meet these needs?
LCD display with IPS panel
Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing. Which printer BEST meets the printing requirements for your company?
Laser
A SOHO's connection to the internet is through an antenna that sends and receives a microwave signal to the ISP's antenna. There can be no obstacles on the direct path between the two antennae. Which internet connection types is being used?
Line-of-sight Wireless
What network type is the following? A set of subnets connected to each other, typically by wires, using at least one router.
Local Area Network
What network type is the following? A network in a small geographic area that typically uses wires to connect systems together.
Local Area Network (LAN)
A printer is behaving erratically, and you suspect a faulty parallel port. Which tool can you use to test the parallel port?
Loopback Plug
Your workstation is unable to communicate with any other computer on the network. Which tool should you use to test the network card's abilities to send and receive signals?
Loopback plug
There are critical times when memory problems often manifest themselves. Determine what problem can happen based on which event: The memory is not compatible and was not installed and configured properly.
Memory upgrade
What network type is the following? A network that covers an area as small as a few city blocks to as large as an entire city.
Metropolitan Area Network (MAN)
What network type is the following? A network that is typically owned and managed by a city as a public utility.
Metropolitan Area Network (MAN)
A sales person requires that a large number of document, data, presentation, image, and video files be accessible on their personal mobile device when making sales pitches to new customers. A cloud solution is not feasible, since cellular and internet connections are not always guaranteed at a customer site. Which of the following accessories would a technician suggest to BEST meet the sales person's requirements?
Micro SD Card
Which feature allows a tablet to recognize multiple finger touches at the same time?
Multi-Touch
Which network component connects a device to the transmission media and allows it to send and receive messages?
Network Interface Card
What is a valid IP addresses?
No part of any numbers in an IP address should exceed 255, 256 and larger exceeds the bit ceiling.
Lloyd works for a graphic design company. He needs a monitor that accurately represents colors. Lloyd's monitor recently failed, and you have been asked to purchase a new one. You have been asked to find a monitor with a fast pixel refresh rate, low energy consumption, and very accurate colors representation. Which type of display devices will BEST meet the requirements requested?
OLED
Zoey has brought her computer in for servicing. When she dropped off her computer, she mentioned that her computer will sometimes spontaneously reboot and freezes occasionally. Which is the MOST likely cause of this problem?
Overheated CPU
What protocols do email clients use to download messages from a remote mail server?
POP3
What is the name for the routine that tests the motherboard, memory, disk controllers, video, keyboard and other system hardware?
POST
Which 2 protocols can your portable computer use to connect to your company's network via a virtual tunnel through the internet?
PPTP, L2TP
Which of the following is an error detection technique that can detect errors with only one bit?
Parity
What network type is the following? A small network used for connecting devices, such as a notebook computer, a wireless headset, a wireless printer, and a smartphone.
Personal Area Network (PAN)
You are troubleshooting a malfunctioning laptop computer. Nothing appears on the LED display when the system is powered on. What is the BEST step to try first?
Plug in an external monitor
You have been tasked with designing a workstation that will run VMware Workstation virtualization software. It will be used by a software engineer to run virtual machines for application development and testing. Which criteria should be included in your design for this system?
RAM configured to run in quad-channel mode, 64-bit processor with eight cores
A technician is installing a cable modem that supplies internet connectivity for a home office. Which cabling type would be used to connect the cable modem to the cable wall outlet?
RG6
You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus registers taps about one inch to the right of where the taps actually occur. Which action would MOST likely fix this issue?
Recalibrate the digitizer pad
You work for a company based in Phoenix, Arizona, which is a very hot and dry area. Several people in the research department have reported that even though their files are printing to their laser printer correctly, a much lighter copy of the same text also prints within 2 to 3 cm of the original text. What would MOST likely fix this type of ghosting image?
Replace the imaging drum, as it is probably at end of life.
Your company has decided to hire a full-time video editor. You have been asked to find a system with the level of display quality needed by someone who will be working with video all day. What TWO video related specifications will have the greatest impact on display quality?
Resolution and Refresh Rate
Which connector is used with unshielded twisted pair (UTP) cable?
Rj45
You have just installed a new hardware device, upgraded the driver, and installed the custom software that came with the device. Now you can't get the device to work. Which of the troubleshooting steps is the BEST to try first?
Run any diagnostic software that came with the device.
A technician is tasked to add a valid certificate to a mobile device so that encrypted emails can be opened. What email protocols is being used?
S/MIME
You have purchased an LED monitor and connected it to the HDMI port on your computer using an HDMI cable. You configure the screen resolution to 1280 x 1024 with 32-bit color. The geometry of the images displayed on the screen appear to be distorted. What should you do to correct the problem?
Set the display resolution to the native resolution of the monitor.
After arriving at work, you turn on your computer to begin your day. Instantly, you see smoke and smell a strange odor coming from the computer. What would be the MOST important action to take?
Shut off the system immediately.
Match the peripheral devices with the descriptions or examples on the right. Each peripheral device may be used once, more than once, or not at all. Can be a stand-alone device or integrated with other peripherals, such as a keyboard.
Smart Card Reader
Match the peripheral devices with the descriptions or examples on the right. Each peripheral device may be used once, more than once, or not at all. Used to scan hardware that contains an embedded microchip for authentication.
Smart card reader
There are critical times when memory problems often manifest themselves. Determine what problem can happen based on which event: This event can require more memory and can cause problems if there is not enough memory when it occurs.
Software installation
You're troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. When you connect an external monitor to the system, the Windows desktop is displayed on the monitor properly. Which is MOST likely causing this problem?
The display output has been redirected to the external monitor port using an Fn key. The LCD assembly is malfunctioning.
A technician is tasked with replacing an internal laptop hard drive. Which of the following hard drive standards would be of MOST concern when selecting a replacement?
The hard drive's form factor
A technician is unable to install virtualization software on a host computer. The host has more free disk space than required. What is MOST likely to be the cause?
The motherboard UEFI/BIOS doesn't support hardware assisted virtualization.
When you try to boot your computer, it hangs after POST. When you access the UEFI setup program, you see that the date is several years behind, and the time is set to 12:01 a.m. What is the MOST likely cause of this behavior?
The motherboard battery has failed.
When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter would like it to extend the laptop's desktop instead. What option is the QUICKEST way to make the change?
Toggle the dual display function key on the laptop.
While investigating a network connectivity issue, a technician finds that the link light on a workstation is not lit, and there is no connectivity after replacing the patch cable with one that is known to be good. The wall jack is not labeled, and within the switch room, none of the cables or patch panel ports are labeled. Which of the following tools would the technician MOST likely use next?
Tone Generator
Which security measure can be used to generate and store cryptographic keys?
Trusted Platform Module (TPM)
What (1 BEST describes the technology designed to replace the BIOS and (2 is a firmware solution for controlling the startup process and loading the computer operating system into memory?
UEFI
While changing the toner cartridge in your laser printer, you accidentally spill toner in and around the printer. What is the BEST method for cleaning up the spilled toner?
Use an anti-static micro-filtering vacuum.
Aubrey, an employee in the marketing department, has told you that when she prints to her laser printer, faint ghost-like images are being printed on her new page. As an IT administrator, you check with other employees who use the same printer and find that they are not experiencing the same problem. What would be the BEST fix for this issue?
Use preprinted paper that has been printed with laser-compatible printer toner.
A few of your employees have complained that their computers sometimes shut down spontaneously. You have noticed that these employees all work in a part of the building where the air condition does not adequately cool the room. These employees also use CPU-intensive programs. You suspect that the spontaneous shutdowns are caused by overheating. What is the SIMPLEST way to monitor the temperature of the computer's CPU?
Viewing the temperature within the BIOS
You need to provide DHCP and file share services to a physical network. These services should be deployed using virtualization. Which type of virtualization should you implement?
Virtual Servers
You are the network technician for a small company. One of your responsibilities is to ensure that all new hardware is connected and functioning properly. You have several different types of connections that are used for various types of hardware. One of the types of cable available to you is an RJ45 cable. What BEST describes where this cable would most likely be used?
Voice Over IP Connection
What network type is the following? A group of networks that are geographically isolated, but are connected to form a large internetwork.
Wide Area Network (WAN)
What network type is the following? Similar to a standard LAN, but uses radio signals instead of wires to connect systems together.
Wireless Local Area Network (WLAN)
What is true when the DHCP setting is disabled in a wireless network?
Wireless clients must use a static IP address within the correct IP address range to connect to the network.
