t/f 6-12

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passive aggression

Mark agrees to take notes during an important meeting at which he disagrees with many group decisions. The group asks him to bring copies of the notes to the next meeting so that everyone has a written record of the discussion and group decisions. At the next meeting, Mark is absent. At the following meeting, he tells everyone that he's still working on the notes and may not have them for awhile. What sort of behavior does Mark exhibit? a. assertiveness b. passivity c. aggression d. passive aggression e. passive assertiveness

Maslow's Hierarchy of Needs includes control, inclusion, and affection needs.

Maslow's Hierarchy of Needs ranks critical needs in the following order: physiological, safety, belongingness,esteem, and self-actualization.

Maslow's belongingness, esteem, and self-actualization needs are classified as motivators rather than satisfiers.

Maslow's most basic needs are physiological and safety needs.

Of the total time we spend communicating, about 10-20% of that time is spent reading.

Of the total time we spend communicating, about 20-35% of that time is spent listening.

On college campuses, intramural athletic teams as well as sororities and fraternities are examples of social groups.

Once a group member apologizes for a hurtful comment or a harmful action, that member should demand forgiveness from other group members.

One of the factors that makes the Single Question Format of group problem solving unique is its focus on creating a collaborative communication climate.

One of the factors that makes the Single Question Format of group problem solving unique is its focus on goal clarity and issue analysis.

One of the factors that makes the Single Question Format of group problem solving unique is its focus on identifying and analyzing possible solutions.

One of the most significant cultural differences in argumentation is the way people use evidence to support a claim.

ask "what if?"

One of the reasons groups are often reluctant to think creatively is that they have preconceived notions about what can and can't be done. In such cases, your group may want to try the _____________ method of enhancing creativity. a. control judgment b. ask "what if?" c. encourage innovation d. use metaphors e. use imitation

One study concludes that international students see U.S. students as being more willing and more patient as listeners than students from African, Asian, South American, or European cultures.

One study examining employee turnover found that the chief reason people give for leaving a job is the lack of intrinsic rewards.

PTAs, labor unions, veterans' groups, fire and police auxiliary groups, and neighborhood and community associationsare examples of self-help groups.

People in polychronic cultures usually adhere to plans, schedules, and deadlines because time is valuable.

ethnocentric.

People who believe that their culture is better than other cultures or that their culture should be the role model for other cultures would be classified as a. ethnocentric. b. stereotypical. c. prejudiced. d. discriminatory. e. racist.

People who have Internet Addiction Disorder often lie about or conceal the amount of time they spend on the internet.

Politics can impair group problem when, for example, a member who wants to get ahead is reluctant to oppose an idea supported by the boss.

Polychronic time people are frequently late for appointments or may not show up at all

Position power includes reward and coercive power whereas personal leadership power includes legitimate and informational power.

kinesics.

Posture, touch, and gestures are examples of a. territoriality. b. intimate distance. c. denotation. d. polychronics. e. kinesics.

Prejudices are based on extensive and direct experience as well as personal, firsthand knowledge about a group of people.

Punishment—subjecting members to a penalty or negative consequence—does not motivate.

Questions such as "Is an immediate decision needed?" and "Are members prepared to discuss the topic?" should be asked when determining the Meeting Planning Question "Why are we meeting?"�M�`

Ralph Nichols notes that the volume of notes taken increases their value to the note taker.

Rybacki and Rybacki's 4 ethical responsibilities in argumentation focus on claims of fact, conjecture, value, and policy.

pressure to conform to authority rule.

Stanley Milgrim (Yale University) and Philip Zimbardo (Stanford University) conducted famous experiments that demonstrated the a. pressure to conform to authority rule. b. desire of group members to get along with one another. c. important role of norms in group communication. d. rewards for compliance to norms. e. causes of unethical communication in groups.

The 5M Model of Leadership Effectiveness divides leadership tasks into 5 interdependent leadership functions: (1) Model leadership behavior; (2) Motivate members; (3) Manage the group process; (4) Make decisions; and (5) Mentor members.

The 6 dimensions in Donnellon's team talk include conflict management, negotiation, and identification.

The 6-by-6 rule says you should not display more than 6 computer-generated slides in 6 minutes of speaking time.

The DOT method works best when a group has generated a significant number of competing ideas and wants to restrain dominant members from exerting too much influence.

The Myers-Briggs Type Indicator predicts that introverts will be better comprehensive listeners than extroverts.

The Nominal Group Technique (NGT) is structured so that all group members have the opportunity to share ideas and know that their ideas will be considered by the group as a whole.

The Personal Report of Communication Apprehension (PRCA) measures a relatively permanent personality type that is unlikely to change significantly unless there is some type of effective intervention or training.

The Preparation Function in the Functional Approach to problem solving requires that group members establish and use agreed-upon criteria to evaluate possible solutions.

The Standard Agenda is based on John Dewey's Reflective Thinking Process.

The basic components of group communication are members, interaction, independence, goals, and working.

The chairperson of a meeting is always the group's leader.

do all of the above

The chairperson of a meeting should a. notify everyone who should attend. b. prepare for participation in the discussion. c. distribute minutes and reports after the meeting. d. keep the group focused on the task. e. do all of the above.

The collaborative approach to conflict works best in all situations.

The collaborative conflict style searches for new solutions that achieve boththe goals of individual members and the goals of the group.

The competitive conflict style reflects a high concern for self and a low concern for the group.

synergy.

The cooperative interaction of several factors that results in a combined effect greater than the total of all individual parts is referred to as a. interaction. b. common goals. c. interdependence. d. synergy. e. working.

The correct order for the 5 stages in Tuckman's Group Development Stages are forming, performing, storming, norming, adjourning.

The dialectic opposite of the defensive behavior Gibb labels as evaluation is a supportive behavior Gibb labels as description.

The faulty cause fallacy is the basis for many superstitions

The following fallacy is an example of a faulty analogy: "Last semester I had an excellent student whose last name was Whipple. This semester I have another student by that name, and I'm expecting good work from her."

The following fallacy is an example of appeal to tradition: "Who are you to support our troops? As I recall, you were arrested at an anti-war demonstration in the early 1970s.

The most tolerable and useful all-purpose rate of presentation speaking is 180-250 words per minute.

The second layer of diversity depicted in your textbook represents internal dimensions over which you have no control such as religion, marital status, and educational background.

The social pressure to listen is greater in groups than it is in a conversation with just one person.

The steps in the Decreasing Options Technique should be taken in the following order: generate ideas, sort ideas, post ideas, dot the ideas.

The term synergy comes from the Greek word synonymwhich means "similar meaning."

leaders are born, not made.

Trait Leadership Theory, also known as the "Great Man" theory, contends that a. democratic leaders are always best. b. charismatic leaders are always best. c. leaders are born, not made. d. leaders are made, not born. e. women cannot be effective leaders.

Virtual groups always communicate asynchronously

When an issue is not very important to you but very important to other group members, an accommodation conflict style may be appropriate.

all of the above

When analyzing and adapting group member diversity, you should consider members' a. race. b. gender. c. age. d. sexual orientation. e. all of the above

When answering questions in a question-and-answer session, a speaker should be brief, honest, and specific.

When people join groups for the personal reward that comes with helping others, they are satisfying Maslow's belongingness need.

When preparing computer slides, avoid type that is smaller than 24 points.

engaged ↔ disengaged

Which of the following group dialectics is MOST applicable in Chapter 6, "Group Motivation"? a. conflict ↔ cohesion b. conformity ↔n onconformity c. homogeneous ↔ heterogeneous d. structure ↔ spontaneity e. engaged ↔ disengaged

Central and South America

Which of the following groups of countries is the most collectivist? a. Australia, Canada, and New Zealand b. Central and South America c. Italy, Denmark, and Sweden d. the United States and England e. Holland, Belgium, and France

all of the above

Which of the following groups would be considered a co-culture? a. American Indian tribes b. Hispanic/Latino Americans c. Irish Americans d. Arab Americans e. all of the above

warrant

Which component of the Toulmin Model of Argument explains why the evidence supports the claim? a. qualifier b. evidence c. warrant d. backing e. reservation

South Korea

Which country is the most wired nation on the planet? a. Japan b. South Korea c. the United States d. Israel e. Australia

content

Which key element of presentation speaking is represented by the guiding principle "select appropriate ideas and information"? a. purpose b. audience c. logistics d. content e. organization

mediation

Which method of conflict resolution employs the services of an impartial third party for the purpose of guiding, coaching, and encouraging the disputants toward agreement? a. arbitration b. mediation c. negotiation d. the 4Rs Method e. the A-E-I-O-U Model

safety

Which of Maslow's Hierarchy of Needs is primarily met when a neighborhood watch group forms to deter crime in the community? a. safety b. self-actualization c. esteem d. belongingness e. physiological

They are effective for brainstorming and information sharing.

Which of the following answers is an advantage of using bulletin boards to conduct virtual meetings? a. They are effective for debating controversial issues. b. They are effective for brainstorming and information sharing. c. They are effective for collaborative decision making. d. They save time, encourage participation, and avoid information overload. e. They are easy to organize.

all of the above

Which of the following answers is an example of the kind of evidence you could use in an argument? a. facts and opinions b. definitions and descriptions c. examples and illustrations d. statistics e. all of the above

Someone from Asia says "lice" instead of rice.

Which of the following answers represents an accent rather than a dialect? a. Someone from Boston says "cah" rather than car. b. Someone from Alabama says "Ah nevah go theyuh." c. Someone from Asia says "lice" instead of rice. d. People from different states call a carbonated beverage a soda, pop, tonic, or soda pop. e. All of the above are accents.

all of the above

Which of the following consequences is a drawback of audioconferencing? a. Group members may feel isolated. b. Group members may work on other tasks during a conference call. c. Group cohesion may be reduced. d. all of the above e. none of the above

individualism

Which of the following cultural dimensions is ranked very high in the United States? a. individualism b. collectivism c. high power distance d. low power distance e. high context

criteria

Which of the following elements in the Harvard Negotiation Project's principled negotiation process asks a group to seek fair standards for resolving a conflict or choosing an option? a. people b. interests c. options d. criteria e. goals

It is the ability to repeat what a person has said.

Which of the following statements is NOT a characteristic of effective paraphrasing? a. It is the ability to restate in new words what a person has said. b. It is a form of feedback. c. It is the ability to repeat what a person has said. d. It usually includes a request for confirmation. e. It can be used for many purposes.

Let the group create its own agenda.

Which of the following strategies is NOT an effective tool for motivating virtual groups? a. Schedule a face-to-face meeting. b. Let the group create its own agenda. c. Ensure that everyone contributes. d. Structure the meetings with flexibility. e. Inject a degree of humor and fun.

situational theory

Which theory of leadership explains how leaders can become more effective once they have carefully analyzed themselves,their groups, and the circumstances in which they must lead? a. trait theory b. style theory c. situational theory d. functional theory e. transformational theory

Expectancy Value Theory

Which theory would explain why even when a goal is highly valued (becoming a billionaire or dancing with the stars), you may not be highly motivated to pursue that goal if the chance of reaching it is very small? a. Goal Theory b. Schutz's Theory of Interpersonal Needs c. Expectancy Value Theory d. Maslow's Hierarchy of Needs e. Myers-Briggs Personality Theory

Will Schutz's FIRO theory examines the impact of 3 interpersonal needs: the need for inclusion, control, and affection.

Without understanding group communication theories, you will have difficulty understanding why a particular method works in one situation and fails in another.

You can motivate judgers by assuring them that they will be given opportunities to reconsider all decisions and make midcourse adjustments whenever needed.

legitimate power

You have been promoted to a managementposition at work. You expect employees to fulfill your requests because you are the boss. What type of power is this? a. referent power b. coercive power c. reward power d. legitimate power e. charismatic power

he following fallacy is an example of an appeal to popularity: "Everybody I've talked to on my street intends to vote for Ms. Kullen. I'm sure she'll win."

"Ad hoc" committees remain active in order toaccomplish ongoing tasks on behalf of a larger group.

information seeker

"I will check our Affirmative Action Policy and see what it says about. . . ." This statement would most likely be made by a group member functioning in which of the following task roles? a. information seeker b. information giver c. opinion seeker d. opinion giver e. clarifier-summarizer

faulty analogy

"If lawyers develop their cases with help from other lawyers, why can't I write my term paper with help from other students?" What fallacy is being committed in this statement? a. appeal to authority b. hasty generalization c. faulty cause d. faulty analogy e. ad hominem attack

"In one study, workers rate 69% of the meetings they attended as ineffective" is an example of statistics used as evidence.

value.

"Is it appropriate for parents to bring their children to work when they can't get a babysitter or their daycare center closes for a day?" This group discussion question represents a question of a. policy. b. procedure. c. fact. d. conjecture. e. value.

"It feels like the right thing to do" describes the thought process of an intuitive decision maker.

gatekeeper

"Maria, we haven't heard from you yet and want to make sure that everyone gets a chance to weigh in on this issue. " Thisstatement would most likely be made by a group member functioning in which of the following roles? a. harmonizer b. standard monitor c. observer-interpreter d. gatekeeper e. procedural technician

statistic

"More than 40% of American claim to have read The da Vinci Code." What type of evidence is used in this example? a. testimony b. definition c. statistic d. story e. opinion

"Robert's Rules of Order is used by the majority of groups that follow the rules of parliamentary procedure" is an example of a fact.

4 barriers to working in diverse groups are ethnocentrism, stereotyping, prejudice, and discrimination.

4 of Geert Hofstede's cultural dimensions are individualism-collectivism, power distance, uncertainty avoidance, and masculine-feminine values.

generally, men talk more than women.

A 2007 study of college students investigating whether men or women talk more found that a. it was impossible to determine which gender talked the most. b. the number of words uttered by men and women are about the same. c. generally, men talk more than women. d. generally, women talk more than men. e. men talk more with their parents and insituations where the topic of conversation requires disclosure of feelings.

A chairperson's job is complete when a meeting adjourns.

A company's recycling task force is composed of 15 members. If the task force makes decisions based on a consensus, how many members must be in favor of the group decision? a. 5 b. 7 c. 8 d. 10 e. 15

About 70% of the world's population regards independence and individualism as a more important value than collectivism.

spontaneous

According to Jack Gibb and his notion of supportive/defensive communication, which communication behavior is the opposite of strategic? a. evaluation b. neutral c. superiority d. empathetic e. spontaneous

According to Jack Gibb's characteristics of supportive and defensive communication climates, control is the opposite of spontaneity.

20%

According to McCroskey's research, what percent of the general population experiences very high levels of communication apprehension? a. 10% b. 20% c. 30% d. 40% e. 50%

According to the 5M Model of Leadership Effectiveness, effective leaders explain the rationale or reasons for the decisions they make.

Express your individual needs.

All of the following communication strategies can help improve a group's team talk EXCEPT a. Express your individual needs. b. Use the pronouns "we," "us," and "our." c. Listen to dissenters. d. Speak in a specific and active voice. e. Ask more "what if" questions.

individuals who are uninvolved in the issues scheduled for discussion

All of the following criteria should be considered when determining who should be invited to a meeting EXCEPT a. individuals who will be affected directly by the outcome. b. individuals with special expertise. c. individuals who disagree or represent minority viewpoints. d. individuals who have the power to implement decisions. e. individuals who are uninvolved in the issues scheduled for discussion.

information giver.

All of the following functions are group maintenance roles EXCEPT a. harmonizer. b. tension releaser. c. gatekeeper. d. observer-interpreter. e. information giver.

compromiser.

All of the following functions are group task roles EXCEPT a. initiator. b. compromiser. c. clarifier-summarizer. d. opinion seeker. e. evaluator-critic.

Use techniques such as trading one decision for another.

All of the following guidelines help a group achieve consensus EXCEPT a. Get everyone involved in the discussion. b. Welcome differences of opinion. c. Listen carefully to other members. d. Use techniques such as trading one decision for another. e. Don't be stubborn and argue only for your own position.

They can limit participation by highly talkative members.

All of the following statements represent disadvantages to using text conferences EXCEPT a. They can lead to misunderstandings because they lack visual and oral cues. b. They can limit participation by members who are poor typists or writers. c. They can frustrate members who like or need to talk through ideas. d. They can limit participation by highly talkative members. e. They can decrease social support for members.

Although group norms are often difficult to express in words, they are real and have a major effect on group productivity and member satisfaction.

An expert-led investigation by the magazine Nature found that the web-based Wikipedia's content is more current than and just as accurate as the prestigious Encyclopedia Britannica.

An expert-led investigation by the magazine Nature found that the web-based Wikipedia's content was less current and more inaccurate than the prestigious Encyclopedia Britannica.

An opinion seeker is fulfilling group maintenance roles.

Assertiveness can help raise a group member's level of confidence and reduce communication apprehension.

Asynchronous group communication occurs simultaneously and in real time.

Baby Boomers—the workaholic generation—are often adept when it comes to navigating political minefields in the workplace.

Belvin's team roles include information seeker, energizer, harmonizer, compromiser, aggressor, and clown.

Constructive conflict is characterized by competition and conflict avoidance.

tells members what to do.

Controlling feedback a. tells members what to do. b. tells members how they are doing. c. focuses on group work and how that work contributes to group success. d. substitutes "it" statements for "you" statements. e. does all of the above.

DOT is a brainstorming technique intended primarily to generate more ideas.

Decision making results in a position, judgment, or action.

During Tuckman's performing stage of group development, feelings of trust and clear goals emerge as members become more comfortable with one another and agree upon group procedures.

During the 1990s, the African American population increased 58%, and the European American population increased 48%.

it disrupts, dominates, and trivializes content

Edward Tufte, a well-respected graphic designer, criticizes PowerPoint because a. it allows you to use words, charts, graphics, sound, and animation in a single presentation. b. when professors put their lecturers on PowerPoint, students are bored or even fall asleep. c. it disrupts, dominates, and trivializes content. d. paper handouts are better than PowerPoint. e. speakers often break copyright laws when using images from web sources

Effective analytical listeners ask themselves, "Are group members' claims valid and based on logical reasoning?"

promotes critical thinking.

Effective argumentation in groups a. promotes misunderstanding. b. promotes critical thinking. c. prevents persuasion. d. promotes groupthink. e. promotes hostility.

Employers view proficiency in a field of study as more important than group communication skills.

primary tension

Ernest Bormann's description of _________ resembles Tuckman's forming stage of group development. a. secondary tension b. primary tension c. the norming stage d. the performing stage e. the adjourning stage

Good-looking people tend to make more money and get promoted more often than those with average looks.

Group members from uncertainty avoidance cultures want more structure and instruction from a leader.

Group presentations include those you give to group members in the group's meeting and those you give to a nongroup audience on behalf of your group.

Groups in supportive climates show evidence of nonverbal immediacy.

Groups or leaders with the power to reward members should make sure the rewards are fair, equitable, competitive, and appropriate.

Groups resolve primary tension by being positive and energetic, patient and open-minded, and well prepared.

Hersey and Blanchard's selling stage ofleadership is similar to Tuckman's storming stage of group development.

If there is nothing important to talk about, a meeting can do more harm than good

all of the above are true

In You Just Don't Understand, Deborah Tannen's two-world hypothesis concludes that a. men seek status. b. women seek connection. c. men seek independence. d. women seek interdependence. e. all of the above are true

low-context

In ___________cultures, people are more dependent on language to express what they mean. a. high power distance b. monochronic c. low-context d. low power distance e. high-context

In a Nominal Group Technique (DOT) session, each group member writes down his or her ideas before sharing them with others.

In audioconferences, you must rely on your voice to communicate your meaning and emotions.

In general, women are more likely to listen to the content of what is said, while men tend to focus on the relationships among speakers.

In general, women talk more than men do.

Islam is older than Judaism.

Laissez-faire leaders may have power, but they hesitate to exert their influence on group members and group work.

Latino, Arab, and Greek group members are usually comfortable with more personal space than a North American.

Leaders can motivate members from collectivist cultures by helping members achieve personal goals and high status positions.

referent and persuasive

Leaders with ________________ power are more likely to motivate their members. a. legitimate and reward b. referent and persuasive c. reward d. coercive and charismatic e. all of the above types of

Leaders with referent and informational power are least likely to motivate their group members.

innovation

Lee Towe presents 4 sources of action that guide how we solve problems. Which source does Towe describe as "We have developed a new way to do it"? a. inertia b. instruction c. imitation d. innovation e. investigation

high power distance

A leader who prefers a democratic approach to decision making and leadership may frustrate members who come from a(n) ____________ culture. a. uncertainty avoidance b. high-context c. low-context d. low power distance e. high power distance

A leader who prefers a democratic approach to decision making may frustrate members who come from high power distance cultures.

self-help group.

A local Alcoholics Anonymous chapter is an example of a a. primary group. b. self-help group. c. learning group. d. service group. e. public group.

A mediator does not take sides in a dispute.

A meeting's official chairperson is responsible for reviewing the minutes, distributing the minutes of the meeting, and sending any reports that were prepared.

A member who seeks attention or tries to impress other members may have a strong inclusion need.

A number of studies have demonstrated that group members prefer face-to-face seating for cooperative activities.

A presentation's logistics refers to the strategic planning, arranging, and use of people, facilities, time, and materials relevant to your presentation.

Coercive power can be effective when group members are aware of the leader's expectations and are warned in advance about the penalties for failing to comply.

collaboration and cooperation.

Collectivist cultures place greater value on a. uncertainty. b. esteem and self-actualization needs. c. personal freedom. d. collaboration and cooperation. e. directness of communication.

Communication apprehension has significant effects on the amount of talk, the content of communication, and the resulting perceptions of other group members.

False consensus occurs when members give in to group pressure and accept a decision they do not like or support.

Feedback is always verbal rather than nonverbal

For the most part, extrinsic rewards do not motivate groups to work together in pursuit of a shared goal.

Hidden agendas occur when a member's private goal conflicts with the group's goal.

In the 5M Model of Leadership Effectiveness, leaders Manage group process by organizing and fully preparing for group meetings and work sessions.

continued interaction using a different behavior

Max was disturbed by the way in which group members interrupted one another during discussions. He could see that some of the quieter members were intimidated by this norm. Max decided that he would try to change the norm by continuing to talk right through an interruption in the hope that the members who usually interrupted would stop. What strategy was Max using to change group norms? a. the suggestions or actions of a high-status member b. the suggestions of highly confident members c. group discussion and decision making d. direct criticism of other members e. continued interaction using a different behavior

Show strength and conviction by supporting your own position.

Mediation experts Stephen Littlejohn and Kathy Domenici suggest the following strategies for resolving conflict constructively EXCEPT a. Show strength and conviction by supporting your own position. b. Speak to be understood rather than win. c. Focus on your own perspective rather than criticizing others' behavior. d. Explore ideas in new ways. e. Recognize that there are many perspectives rather than polarizing a dispute into only 2 points of view.

Meeting Maslow's self-actualization needs can motivate group members when they provide prestige, status, and a sense of achievement.

Mentoring members

Raphael has been assigned the leadership task of managing an office in which most of the employees are young or new tothe company. He decides that when problems or setbacks occur, he will not blame the group or its members. Instead, he will use the situation as a teachable moment and make sure that members accept personal responsibility for a problem and its consequences. He will also look for situations in which group members can assume leadership responsibilities. Which of the following leadership functions in the 5M Model of Leadership Effectiveness does Raphael's behavior exemplify? a. Modeling leadership behavior b. Motivating members c. Managing group process d. Making decisions e. Mentoring members

Researchers such as Daniel Goleman and Antonio Damasio claim that feelings and emotions are indispensable for rational decision making.

Scott Page, a political scientist at the University of Michigan, concludes that "intelligence alone is the most important factor in guaranteeing a group different perspectives on a problem."

Selecting appropriate content is the first and most important step in developing a successful presentation.

Self-awareness, self-regulation, self-confidence, and self-control characterize emotional intelligence.

more than 50%

Studies have found that listening occupies _______________ of a college student's communicating time. a. less than 10% b. less than 30% c. more than 50% d. more than 70% e. about 95%

Studies show that men and women from similar cultures do not differ significantly in terms of the conflict strategies and styles they use.

analytical listening

What type of listening is most appropriate when you want to form appropriate opinions about the content of a message? a. comprehensive listening b. empathic listening c. analytical listening d. appreciative listening e. discriminative listening

chairperson

the person appointed or elected to conduct a meeting is the a. group leader. b. dominator. c. chairperson. d. nonparticipant. e. recorder.

"A claim of value evaluates whether something is good or bad, right or wrong, worthwhile or worthless" is an example of a definition

"Two's company; three's a crowd" and "Music makes the world go 'round" are examples of dialectic tensions.

In groups that engage in constructive conflict, disagreement is not punished and low-status members are free to challenge higher-status group members.

In groups with more than 15 members, coordination and control become difficult.

implicit.

In high-context cultures, messages are a. implicit. b. explicit. c. objective. d. factual. e. all of the above.

In his book, Good to Great, Jim Collins claims that effective leaders act modestly, do not boast, and shun public glorification.

In his book, Good to Great, Jim Collins claims that effective leaders do what needs to be done to achieve the group's goal inorder to win public fame and fortune.

In individualistic cultures, members believe that displaying conflict publically threatens everyone's "face."

In intercultural terms, "face" is the positive image a group member wishes to create or preserve.

In light of Myers-Briggs personality traits, women may be more effective by asking men what they think rather than what they feel.

In light of Myers-Briggs personality traits, women will be more successful in groups if they do not use sarcasm withmale members or tell them that they're illogical.

In low power distance cultures, members accept major differences in power as normal, assuming that all people are not created equal.

In mature and highly productive groups, a laissez-faire leader may be a good match for the group.

In order to achieve an optimal group experience, groups must negotiate several dialectic tensions such as engaged ↔ disengaged and task dimensions ↔ social dimensions.

all of the above

In order to achieve an optimal group experience, which of the following dialectic tensions should a group negotiate to achieve a both/and resolution? a. individual goals ↔ group goals b. task dimensions ↔ social dimensions c. engagement ↔ disengagement d. leadership ↔ followership e. all of the above

In order to avoid groupthink, you should discourage individual group members from working on the group's problem individually.

begin on time without waiting for latecomers

In order to keep a meeting moving at a comfortable pace, the chairperson should a. review the agenda with all members. b. distribute materials needed for the discussion of issues. c. ask members to evaluate the meeting at the end of the meeting. d. begin on time without waiting for latecomers. e. avoid placing a time limit on each agenda item.

In order to maximize communication effectiveness when using email to conduct a virtual group meeting, members should observe good grammatical forms (correct spelling, grammar, formatting, capitalization, etc. ).

In order to motivate members of virtual groups, insist that all members stay online throughout the meeting regardless of the issues being discussed.

In order to motivate the members of virtual groups, provide a detailed agenda well in advance of a scheduled meeting, along with any resources and online documents needed for the meeting.

It would be unethical to speak differently at home than you would speak at work.

In reviewing the research on dialects, Carley Dodd has drawn several conclusions. Which statement is NOT one of Dodd's conclusions? a. People judge others by their speech. b. Upward mobility and social aspirations influence whether people change their speech to the accepted norms. c. It would be unethical to speak differently at home than you would speak at work. d. General American Speech is most accepted by the majority of the American culture. e. People should be aware of dialect prejudices and attempt to look beyond the surface.

The 5 traditional conflict styles reflect a dialectic tension of leadership ↔ followership as well as engaged ↔ disengaged.

mediating conflict.

The 5M Model of Leadership Effectiveness focuses on all of the following interdependent leadership functions EXCEPT a. making decisions. b. mediating conflict. c. managing group process. d. mentoring members. e. modeling leadership behavior.

Do you avoid expressing your own opinions to make sure that they do not influence how group members think and act?

The Center for Business Ethics at Bentley College poses all of the following questions to help leaders decide whether their behavior is ethical EXCEPT a. Do you avoid expressing your own opinions to make sure that they do not influence how group members think and act? b. Are you fair when dealing with group members? c. Do you conform to universally accepted principles of what is right? d. Do your decisions or actions "smell" suspicious or bad? e. Do you try to do the greatest good for the greatest number of people?

The key elements of presentation speaking are purpose, audience, credibility, logistics, content, organization, and performance.

The key to balancing both the complex and competing elements in a group is a commitment to working toward the group's goal.

helps reduce and refine a large number of suggestions into a manageable number of ideas.

The major advantage and reason for using the DOT method is that it a. focuses on preparation, competence, and communication functions. b. requires members to analyze questions of fact, value, conjecture, and policy. c. helps reduce and refine a large number of suggestions into a manageable number of ideas. d. relies on the creativity of all members. e. helps avoid negative evaluation and criticism of ideas and solutions.

How should we write the agenda?

The meeting planning questions in your textbook include all of the following EXCEPT a. Why are we meeting? b. Who should attend the meeting? c. How should we write the agenda? d. When and where should we meet? e. What materials do we need?

procedural

The members of a civic association committee charged with addressing safety issues in the community disagree over whether to begin by surveying residents about their safety concerns or to start by consulting local law enforcement for safety suggestions. What type of conflict is the group experiencing? a. affective b. collaborative c. substantive d. competitive e. procedural

substantive

The members of a civic association's committee on community safety disagree on whether to install more expensive street lighting throughout the development. What type of conflict is the group experiencing? a. affective b. collaborative c. substantive d. competitive e. procedural

Generally, there are 2 sources of noise: external and internal.

Like email, a bulletin board is a synchronous text-based communication medium.

Listening is our number one communication activity.

Listening is the same thing as hearing.

Locke and Latham's Goal Theory concludes that groups function best when their goals are easy to accomplish and are set by a strong leader.

Locke and Latham's Goal Theory emphasizes the value of setting group goals.

Low power distance cultures include those in Israel, New Zealand, and Denmark.

Media Synchronicity Theory was developed before and led to Media Richness Theory.

Members from polychronic time cultures are motivated in groups that concentrate on a specific task or goal and that meet their deadlines.

An argument is an idea or opinion supported by evidence and reasoning

It's biased.

"According to NORML (National Organization to Reform Marijuana Laws), marijuana is a harmless drug that has no long-term side effects." What criticism should be made about this piece of evidence? a. It's not recent. b. It's not statistically valid. c. It's biased. d. It's not identified. e. It's not consistent.

It's not recent.

"According to a 1984 article in the Midland Times Herald, gang activity is not a significant problem in the community." What criticism should be made about this piece of evidence? a. It's not recent. b. It's not statistically valid. c. It's biased. d. It's not identified e. It's not consistent.

"All Input, No Putdown" is a characteristic of the Nominal Group Technique (NGT).

"Do members seems to be listening to me or do I seem to be talking to a blank wall?" is a question that can help you translate member feedback into useful information about the way you speak.

hasty generalization

"Don't go to that restaurant. I went once, and the service was awful." What fallacy is being committed in this statement? a. appeal to tradition b. faulty analogy c. hasty generalization d. faulty cause e. appeal to authority

appeal to popularity

"Everyone in our group has signing the petition. You should, too." What fallacy is being committed in this statement? a. ad hominem attack b. appeal to authority c. appeal to popularity d. appeal to tradition e. none of the above

"Hey Fred, try to find out whether Bob will be able to hang out with us after the meeting is over" is an example of the social equality dimension of team talk

definition

"Horsepower is a unit for measuring the power of engines roughly equal to 746 watts or 33,000 foot-pounds per minute. " What type of evidence is used in this example? a. example b. definition c. illustration d. opinion e. statistic

policy.

"How can the company assist employees with their childcare needs?" This group discussion question represents a question of a. policy. b. procedure. c. fact. d. conjecture. e. value.

"It just feels like the right thing to do" describes the thought process of a dependent decision maker.

All groups need leadership.

Discrimination describes how we act out and express prejudices.

Heterogeneous groups include members who are different from one another.

Members who assume self-centered group roles may be excellent listeners.

Traits Leadership Theory assumes that leaders are made, not born.

When tasks are complex, computer-mediated groups usually perform better than face-to-face groups.

A question of value asks whether something good or bad will or will not happen.

In group discussions, introverts find it hard to both absorb all the information and formulate an opinion about it.

Men tend to language that includes tag questions such as "Let's move on to the next item on the agenda. Okay?"

The ideal group would be composed of members who represent the Myers-Briggs personality type of extroverted thinker.

An abdicrat is a group member whose control needs are met, who has no problem with power, and who is comfortable giving and taking orders.

Japan

According to Hofstede's dimensions of culture, which country is ranked #1 in terms of masculine values? a. U.S.A. b. Japan c. Italy d. Mexico e. Israel

a form of feedback that identifies deficiencies.

A reprimand can best be described as a. a punishment. b. a form of feedback that identifies deficiencies. c. an action that should only be taken by the leader. d. the last step before expulsion. e. a personal attack on the member.

An appeal to tradition is a fallacy that justifies an action because many others do the same thing or share the same opinion.

An argument and an opinion are essentially the same concept.

interrupter

A sentence such as "Let Debbo finish her point first, and then we'll hear other viewpoints" can help a group deal with a member whose disruptive behavior fits the description of a a. loudmouth. b. interrupter. c. whisperer. d. latecomer. e. tension releaser.

Metaphors can help members explain, understand, guide, and direct creative thinking in ways they would not have thought of otherwise.

A significant reliance on netlingo and netspeak can make reading a text message difficult and annoying as well as making you and your writing appear immature.

A soft speaking voice can create noise in a communication transaction.

social group.

A stamp collecting club is an example a a. self-help group. b. social group. c. learning group. d. service group. e. public group.

experience all of the above.

A study by Graetz and his colleagues concludes that group members using text- only communication a. have more difficulty coordinating input. b. have more difficulty verifying information. c. take longer to make decisions. d. have difficulty solving complex problems. e. experience all of the above.

A Microsoft study found that nonproductivemeetings can waste 2 of every 5 workdays.

According to Hersey and Blanchard, "member readiness" refers to the extent to which members are willing and able to work together.

A U.S. government survey found that urban households earning more than $75,000 a year are 20 times as likely to have home internet access as rural households at the lowest income levels.

A blog is a website in which text, images, web links, and other files are posted on a regular basis.

fact.

"How many of our company employees hire a daycare provider to watch their children during the workday?" This group discussion question represents a question of a. policy. b. procedure. c. fact. d. conjecture. e. value.

faulty cause

"I knew I wouldn't win the lottery because a black cat crossed my path right after I bought the ticket." What fallacy is being committed in this statement? a. ad hominem attack b. appeal to authority c. appeal to tradition d. faulty analogy e. faulty cause

"Leadership is the ability to make strategic decisions and use communication effectively to mobilize group members toward achieving a common goal" is an example of an opinion.

ad hominem attack

"My opponent says we can lower taxes. He can't be believed or trusted. Ten years ago, he admitted to being an alcoholic. "What fallacy is being committed in this statement? a. faulty cause b. hasty generalization c. appeal to popularity d. appeal to authority e. ad hominem attack

hasty generalization

"My uncle's visit to New Mexico was horrible. The weather was bad and the people were unfriendly. New Mexico is not a good choice for a vacation." What fallacy is being committed in this statement? a. ad hominem attack b. hasty generalization c. appeal to popularity d. faulty analogy e. faulty cause

value.

"Our group is the best in the class." This statement is an example of a claim of a. fact. b. conjecture. c. policy. d. value. e. fiction.

policy.

"Our town should enact a curfew for all juveniles." This statement is an example of a. fact. b. conjecture. c. policy. d. value. e. fiction.

fact.

"Sex education in schools promotes teenage promiscuity." This statement is an example of a claim of a. fact. b. conjecture. c. value. d. policy. e. fiction.

"She acted that way because she doesn't like me and doesn't want our group to succeed" could be a conclusion explained by the principles in Attribution Theory.

description

"Sufism is not a sect of Islam, like Shiism or Shunnism, but rather the mystical sides of Islam: a personal, experiential approach to Allah, which contrasts with the more prescriptive, doctrinal approach of fundamentalism like the Taliban." What type of evidence is used in this example? a. definition b. illustration c. fact d. description e. statistic

teamworker-follower

"That's fine with me. Just tell me what to do." This statement would most likely be made by a group member functioning in which of the following roles? a. teamworker-follower b. deserter c. harmonizer d. blocker e. tension releaser

fact

"The Biltmore Mansion is the largest private residence in the United States." What type of evidence is used in this example? a. fact b. description c. opinion d. definition e. example

"The Volvo is the best family vehicle in the market" is a claim of fact.

"Those who know do not speak. Those who speak do not know" is a Chinese proverb that recognizes the power of speech.

logistics

"What is the size and shape of the room? Do I need a microphone? Will I make the presentation in the morning or afternoon? What is my time limit?" Which oral presentation guideline is addressed by these questions? a. logistics b. content c. organization d. performance e. purpose

conjecture.

"Who will be the next student governmentpresident?" This discussion question represents a question of a. policy. b. procedure. c. fact. d. conjecture. e. value.

"Wouldn't it be great if you submitted a plan based on total group consensus?" is an example of the minimal power differentiation dimensions of team talk.

"You should floss your teach every morning and every night before you go to sleep" is a claim of policy.

2 of the primary advantages of audioconferences are that they are easy to set up and use and are effective for reaching members in emergencies.

2 of the primary disadvantages of audioconferences are that they are ineffective for brainstorming and frustrate members who need to talk through ideas and debate issues.

A presentation's purpose answers the question "How can I connect with my audience and enhance my believability?"

A presentation's purpose answers the question "What do I want my listeners to know, think, believe, or do as a result of my presentation?"

policy.

A Congressional debate on a bill to increase penalties for fraud committed by business CEOs is a question of a. fact. b. value. c. policy. d. procedure. e. conjecture.

The group has the freedom to make decisions and implements its decisions.

A both/and approach to resolving dialectic tensions in groups empowers members. Which of the following examples demonstrates the characteristics of autonomy in an empowered group? a. The group believes it has the ability to achieve its common goal. b. The group believes that its common goal is important and worthwhile. c. The group has the freedom to make decisions and implements its decisions. d. The group believes that its work produces significant benefits for other people and organizations. e. The group has high morale and understands the value of play as well as work.

A business agenda should include several items including a call to order, approval of the agenda, reports, unfinished business, and new business."

A coincidental gathering of group members does not constitute a meeting.

forum.

A college appoints a moderator and holds an open discussion to provide students with the opportunity to ask questionsand express their concerns regarding a proposed increase in tuition. This settingfor group communication is an example of a a. symposium. b. forum. c. panel discussion. d. governance group. e. service group.

governance group.

A college's Board of Trustees that makes public policy decisions may be classified as a a. symposium. b. forum. c. panel discussion. d. governance group. e. service group.

authority rule

A company's recycling task force gathered information on various recycling programs and met several times to choose which program would best suit the needs of the company. The group's recommendation was presented to the company's vice president of operations, who ultimately chose a program other than the one recommended by the task force. Which method of decision making was used in this situation? a. authority rule b. consensus c. majority vote d. minority rule e. 2/3 vote

A computer-based electronic whiteboard allows members to work on the same document synchronously.

A consistent finding across several studies is that speakers of Standard American English are judged as more intelligent, ambitious, and successful.

A culture is a learned set of shared interpretations about beliefs, values, and norms which affect the behaviors of a relatively large group of people.

A designated leader is selected by group members or by an outside authority.

A dialect is the sound of one language imposed on another.

A group member engaging in Gibb's supportive behavior labeled empathy might say, "I can't believe he said that to you. No wonder you're upset."

A group member showing nonverbal immediacy would lean back, sit farther away from members, and rarely make eye contact.

A group of 5 members has the potential for 90 different types of interaction.

symposium.

A group of police officers presenting short, uninterrupted speeches on different aspects of community safety are participating in a a. symposium. b. forum. c. panel discussion. d. governance group. e. self-help group.

966

A group with 7 members has the potential for _______ different types of interactions. a. 9 b. 90 c. 666 d. 900 e. 966

audioconference

A is a coordinated phone call among 3 or more group members. a. videoconference b. audioconference c. group support system d. meetingware session e. computerized meeting

A question of policy asks whether something will or will not happen.

We have members who prefer to work in virtual groups rather than in face-to-face meetings.

A study by Staples and Webster identifies several "best practices" that can significantly improve group performance and member satisfaction in virtual groups. Which of the following answers is NOT one of their best practices? a. We have the right people, skills, and funding to achieve our goal. b. We have members who prefer to work in virtual groups rather than in face-to-face meetings. c. We have adequate electronic communication skills training. d. We have adequate remote coordination skills training. e. We have appropriate and effective information technology and support.

girls consistently rate themselves lower on computer ability than boys do.

A study by the American Association of University Women found that, in general, a. girls consistently rate themselves lower on computer ability than boys do. b. girls and boys rate themselves comparable on computer ability. c. software programs are gender neutral. d. girls enter the classroom with more computer experience than boys have. e. none of the above is true.

A study of college students in the 1990s found that African Americans were stereotyped as lazy and loud, and Jews were described as shrewd and intelligent.

U.S. American

A study of ways in which the college students from different cultures listen concludes that ________ students are less willing and less patient listeners than students from other cultures. a. African b. U.S. American c. Asian d. South American e. European

coercive power

A supervisor threatens to dismiss any member of the sales team who does not meet the sales quota by the end of the quarter. What type of power is this leader using? a. referent power b. coercive power c. reward power d. legitimate power e. expert power

the need for praise and recognition.

A survey examining employee turnover found that the chief reason people give for leaving a job is related to a. low salaries. b. lack of extrinsic rewards. c. annoying colleagues. d. the need for praise and recognition. e. lack of medical and pension benefits.

A survey of college students about the ways in which their professors use PowerPoint found that many professors cram slides with text and then recite the text during class.

relies on technology to communicate.

A virtual group is one which a. relies on technology to communicate. b. exists only for a short period of time. c. lacks a leader. d. lacks a clear purpose. e. has the same dynamic as other groups.

Abstract words refer to ideas or concepts you cannot see or touch, such as dignity, hope, and faith.

implementer

According to Belvin's Team-Role Theory, which of the following roles describes a conscientious, methodical person who transforms group decisions into practical actions? a. harmonizer b. implementer c. shaper d. gatekeeper e. resource investigator

According to Belvin, a successful coordinator/chair role is filled by a person who is calm, trusting, mature, confident, and decisive.

According to Benne and Sheats, the gatekeeper of a group encourages quiet members to speak and talkative members to stop speaking.

According to Fiedler's Contingency Model of Leadership Effectiveness, relationship-motivated leaders perform best in extremes—such as when the situation is highly controlled or when it is almost out of control.

According to Fiedler's Contingency Model of Leadership Effectiveness, task-motivated leaders gain satisfaction from completing a task even if the cost is bad feelings between the leader and group members.

There are moderately good leader-member relationships, a moderately clear task, and a moderate amount of power.

According to Fiedler's Contingency Model of Leadership Effectiveness, which of the following situations is the best match for a relationship-motivated leader? a. There are good leader-member relationships, a clear task, and a lot of power. b. There are poor leader-member relationships, an unclear task, and little power. c. There are good leader-member relationships, a moderately clear task, and no legitimate power. d. There are moderately good leader-member relationships, a moderately clear task, and a moderate amount of power. e. none of the above

According to Hersey and Blanchard's Situational Leadership Model, a leader should tell a group what to do and closely supervise its work when members are able but not unwilling or insecure.

masculine

According to Hofstede, the people of Japan, Venezuela, and Italy live in a(n) ________________ culture. a. individualistic b. high power distance c. low power distance d. masculine e. monochronic

the goals are simple and easy to achieve.

According to Locke and Latham's Goal Theory, all of the following criteria are critical for developing effective group goals EXCEPT a. the goals are specific. b. the goals are accepted by members. c. the goals are simple and easy to achieve. d. the goals are set by members and the group. e. the goals allow for member growth.

physiological, safety, belongingness, esteem, self-actualization

According to Maslow's Hierarchy of Needs, in what order do we satisfy the following needs? a. safety, self-actualization, esteem, belongingness, physiological b. self-actualization, esteem, safety, physiological, belongingness c. esteem, physiological, belongingness, self-actualization, safety d. belongingness, physiological, safety, self-actualization, esteem e. physiological, safety, belongingness, esteem, self-actualization

avoid making arguments containing fallacies.

According to Rybacki and Rybacki, the reasoning responsibility requires that ethical group members a. avoid making arguments containing fallacies. b. reveal the sources of information so others can evaluate them. c. consider the interests of those affected by a decision. d. treat other group members as equals. e. respect established group norms.

treat other group members as equals.

According to Rybacki and Rybacki, the social code responsibility requires that ethical group members a. avoid making arguments containing fallacies. b. reveal the sources of information so others can evaluate them. c. consider the interests of those affected by a decision. d. treat other group members as equals. e. respect established group norms.

ideal social member.

According to Schutz's FIRO Theory, a group member who feels accepted by the group is an a. ideal social member. b. undersocial member. c. ideal personal member. d. overpersonal member. e. underpersonal member.

overpersonal or underpersonal members.

According to Schutz's FIRO Theory, if group members' affection needs are not met, they may become a. undersocial or oversocial members. b. abdicrats or autocratics. c. ideal personal or ideal social members. d. overpersonal or underpersonal members. e. undersocial or underpersonal members.

According to Schutz's FIRO Theory, if you know that some group members have an unmet inclusion need, you can motivate them by asking them to participate more actively and telling them how valuable they are to the group.

According to Styles Leadership Theory, the democratic leadership style is always best.

According to a study commissioned by the Association of American Colleges and Universities, "teamwork skills and the ability to collaborate with others in diverse group settings" was ranked first as an essential learning outcome in 2 of 4 major categories.

According to researchers, reward, legitimate, and coercive power are less effective than referent and expert power.

According to researchers, the 3 components of speaker credibility are likability, attractiveness, and immediacy.

the ability to identify and make popular decisions.

According to the 5M Model of Leadership Effectiveness, all of the following items are characteristic of effective decision making by group leaders EXCEPT a. the ability to make timely decisions. b. the ability to provide a rationale for decisions. c. the ability to identify and make popular decisions. d. the willingness to solicit feedback. e. the ability to clearly communicate the reasons for a decision to the group.

According to the Center for Business Ethics, an ethical leader would by pass a competent person in order to promote a less competent relative or close friend.

delegate

According to the Hersey-Blanchard Situational Leadership Model, a leader should try to ____________ when group members are able as well as willing and confident. a. tell b. sell c. participate d. delegate e. tell and sell

tell, sell, participate, delegate

According to the Hersey-Blanchard Situational Leadership Model, as a group's readiness increases, leaders should move through 4 different leadership behaviors. Which answer depicts the order in which these behaviors usually occur? a. tell, sell, participate, delegate b. participate, delegate, tell, sell c. sell, participate, tell, delegate d. delegate, participate, sell, tell e. tell, delegate, sell, participate

According to the Myers-Briggs Type Indicator, perceivers value flexibility, dislike deadlines, and often do their work at the last minute.

According to the Myers-Briggs Type Indicator, sensor is the opposite personality trait preference of intuitive.

nonverbal immediacy

Aisha laughs and smiles when she talks, stands close to other group members in a relaxed posture, and uses direct eye contact. What characteristic of nonverbal communication is she using? a. kinesics b. nonverbal immediacy c. spontaneity and provisionalism d. territoriality e. social distance

All 5 of the traditional conflict styles reflect 2 factors: concern for individual goals and concern for group goals.

All meetings follow the traditional sequence of business agenda items.g.

during the middle portion of the meeting

According to the guidelines presented in the textbook, when is the best time to address important and difficult issues? a. at the beginning of the meeting b. during the middle portion of the meeting c. during the last third of the meeting d. at the end of the meeting e. these items do not need to be placed on the agenda

all of the above.

According to your textbook, a group's context refers to a. the type and size of the group. b. the group's physical and psychological setting. c. the group's purpose, history, and status. d. the characteristics of and relationships among group members. e. all of the above.

According to your textbook, it may be easier to "listen" to group members in a text-based virtual meeting than in a face-to-face setting.

According to your textbook, leadership is the single factor that separates successful groups from unsuccessful groups.

Chinese culture

According to your textbook, one of the most significant cultural differences in argumentation is the way in which people use evidence to support a claim. In which of the following cultures is physical evidence often rejected because no connection is seen between the physical world and human actions? a. some African cultures b. Chinese culture c. European-American cultures d. highly religious Muslim culture e. highly religious Christian culture

According to your textbook, people without listening training listen at only 25% efficiency

electronic meeting systems.

According to your textbook, software and hardware that provide group members with the ability to generate and evaluate ideas, make decisions, and use different voting procedures are known as a. meetingware. b. electronic meeting systems. c. decisionware. d. taskware. e. problemware.

in the middle position at the side of a table.

According to your textbook, task-oriented leaders are attracted to the head of a table, while more socially oriented leaders are likely to sit a. in the middle position at the side of a table. b. at the corner of a table in order to avoid sitting at the head of the table. c. at various places around the table in order to sit side-by-side with every member. d. at the head of the table,just like task-oriented leaders. e. next to a task-oriented member who can keep the leader on track.

a clear goal.

According to your textbook, the most important factor separating successful groups from unsuccessful ones is a. having a minimum of 5 and a maximum of 12 members in a group. b. a clear goal. c. strong leadership. d. member independence and interdependence. e. group morale.

According to your textbook, the phrasing of an effective paraphrase can vary in 3 critical ways: knowledge, emotion, and desire.

education, religion, and income,

According to your textbook, there are 3 levelsof diversity in every group. Which of the following dimensions characterize the third (external) dimension? a. personality dimensions b. race, gender, and age c. physical characteristics and abilities d. education, religion, and income, e. sexual orientation

eye contact

According to your textbook, which of the following answers is the most important physical characteristic in a presentation? a. eye contact b. articulation c. volume d. rate of speaking e. pronunciation

Active listeners often have higher blood pressure, a higher pulse rate, and perspire more than members who are passive listeners.

African American and Latino members may be more sensitive to the nonverbal components of messages, whereas European Americans may rely on and trust a member's words to convey meaning.

After group members approve a business meeting's agenda and minutes, the next step is to take up new business.

certainty

After presenting a proposed solution to a group problem, Carlos says "I can't see any other way of solving this that makes sense. " Which defensive behavior is exemplified in Carlos's statement? a. certainty b. control c. evaluation d. neutrality e. strategy

Aggressive communicators ask and answer questions without fear or hostility and stand up for their beliefs even when others disagree.

critically evaluating options.

All of the following answers are characteristic of groupthink EXCEPT a. overconfidence. b. discounting of warnings. c. stereotyping of outsiders. d. mindguarding. e. critically evaluating options.

Provide the most comprehensive answer possible

All of the following answers are guidelines for handling a question-and-answer session after an individual or team presentation EXCEPT a. Don't change the subject. b. Be specific. c. Provide the most comprehensive answer possible. d. Be honest. If you don't know the answer, admit it. e. Be brief.

knowledge

All of the following answers constitute an aspect of an audience's demographics EXCEPT a. age. b. gender. c. race. d. knowledge. e. religion.

Leaders interrupt members who talk too much to ensure that everyone gets an equal chance to speak and listen.

All of the following answers describe the strong link between listening skills and successful leadership EXCEPT a. Leaders make sure all members comprehend what is said to avoid misunderstandings. b. Leaders intervene at the slightest hint of hostility to defuse destructive conflict. c. Leaders interrupt members who talk too much to ensure that everyone gets an equal chance to speak and listen. d. Leaders ask members what they think and feel rather than guessing what is on their minds. e. Leaders do not fake attention.

interpretation.

All of the following answers represent basic stages in the development of group creativity EXCEPT a. investigation. b. imagination. c. interpretation. d. incubation. e. insight.

They are highly respected.

All of the following are characteristics of aggressive group members EXCEPT a. They often act in their own self-interest. b. They may be critical and combative. c. They may become abusive. d. They are highly respected. e. They are rarely satisfied with the group experience.

They feel a greater sense of power.

All of the following are characteristics of passive (nonassertive) group members EXCEPT a. They are reluctant to express opinions. b. They fear criticism from others. c. They feel a greater sense of power. d. They may experience high levels of communication apprehension. e. They are rarely satisfied with the group experience.

They usually follow through with promised contributions.

All of the following are characteristics of passive-aggressive group members EXCEPT a. They undermine others behind their backs. b. They rarely exhibit aggressive behaviors. c. They usually follow through with promised contributions. d. They have little respect for the rights of others. e. They usually behave cooperatively.

Avoid combining ideas.

All of the following are considered guidelines for effective brainstorming EXCEPT a. Evaluate ideas only at the end. b. Post the ideas for all to see. c. Wait awhile for group members to think before starting the brainstorming. d. Avoid combining ideas. e. Do not praise other members' ideas as they're suggested.

Give feedback to advance your own goals.

All of the following are means of providing constructive feedback EXCEPT a. Focus on the behaviors rather than the person. b. Describe the behavior rather than judging it. c. Provide observations rather than assumptions. d. Choose an appropriate time and place. e. Give feedback to advance your own goals.

listening to evaluate the quality of arguments and evidence used by others.

All of the following behaviors are examples of self-centered listening EXCEPT a. listening to evaluate the quality of arguments and evidence used by others. b. listening that shows no respect for the opinions of others. c. listening for the purpose of criticizing the ideas of others. d. listening for personal information that canbe used to humiliate or criticize others. e. faking listening in order to impress high-status members.

Women are more likely to address conflict privately rather than in front of the entire group.

All of the following behaviors are more characteristic of the ways in which women respond to conflict EXCEPT a. Women are more likely to leave a group that experiences continuous conflict. b. Women are more likely to focus on substantive issues than men. c. Women are more likely to address conflict privately rather than in front of the entire group. d. Women tend to cooperate morethan men under ideal conditions. e. Women are more likely to avoid conflict than men are.

Avoid expressing your own opinion.

All of the following behaviors are recommended strategies for becoming an emergent group leader EXCEPT a. Talk early. b. Talk often. c. Know more about important topics. d. Avoid expressing your own opinion. e. Volunteer for meaningful roles.

increased time and effort.

All of the following benefits can result when a group uses structured problemsolving procedures effectively EXCEPT a. increased time and effort. b. balanced participation. c. conflict resolution. d. organization. e. group empowerment.

experience.

All of the following characteristics distinguish transformational leadership EXCEPT a. experience. b. empowering. c. innovative. d. visionary. e. charismatic.

Women should avoid challenging men in positions of power.

All of the following communication behaviors are discussed in Cheris Kramarae's Muted Group Theory EXCEPT a. Power imbalances affect the quantity and quality of group participation by women as well as the poor and other minorities. b. The English language is manmade. c. Women should avoid challenging men in positions of power. d. Women should become more politically active. e. Male dominance limits freedom of expression by women, the poor, and other minorities.

"It" statements provide your personal opinion about a member of the group.

All of the following guidelines can helpyou use "it" statements to provide informative feedback EXCEPT a. "It" statements avoid using the word"you" when describing individual or group behavior. b. "It" statements focus on the task rather than on individual group members. c. "It" statements provide your personal opinion about a member of the group. d. "It" statements are based on objective information about the group's work. e. "It" statements answer the question "How is it going?" rather than "How am I doing?"

American Indian tribes, African Americans, Hispanic/Latino Americans, Asian Americans, Arab Americans, Irish Americans, and members of large and small religious groups are all examples of co-cultures.

The individual attributes of audience members include age, gender, ethnicity, religion, and marital status.

The group uses a 2/3 vote to ensure that the majority rules

All of the following guiding principles form the basis for parliamentary procedure EXCEPT a. The group uses a 2/3 vote to ensure that the majority rules. b. The group accepts the will of the majority even though some members do not like that decision. c. The group follows an approved agenda that promotes orderly business. d. The group protects the rights of all members by guaranteeing everyone the right to speak. e. The group balances speaking time and opportunities between members who support and those who oppose a proposal.

tension releaser

All of the following labels represent how member behavior can disrupt a meeting EXCEPT a. loudmouth. b. interrupter. c. whisperer. d. latecomer. e. tension releaser.

Avoid asking questions and do not demand justifications from others.

All of the following methods are appropriate for minimizing the potential for groupthink EXCEPT a. Ask each member to serve in the role of critical evaluator. b. If possible, have more than one group work on the same problem independently. c. Avoid asking questions and do not demand justifications from others. d. Discuss the potential negative consequences of any decision or action. e. Before finalizing the decision, give members a second chance to express doubts.

more leaning back.

All of the following nonverbal behaviors are characteristics of nonverbal immediacy EXCEPT a. more eye contact. b. more touching. c. more leaning back. d. more relaxed posture. e. more laughing and smiling.

"Waste not, want not" and "Music makes the world go 'round. "

All of the following pairs of common folk proverbs illustrate the contradictory nature of dialectic tensions EXCEPT a. "Opposites attract" and "Birds of a feather flock together." b. "Two's company, three's a crowd" and "The more the merrier." c. "Look before you leap" and "He who hesitates is lost." d. "Waste not, want not" and "Music makes the world go 'round. " e. "To know him is to love him" and "Familiarity breeds contempt."

We endorse freedom of speech only when the truth does not cause detrimental results or harm others.

All of the following principles of ethical communication are included in the National Communication Association's Credo for Ethical Communication EXCEPT a. We endorse freedom of speech only when the truth does not cause detrimental results or harm others. b. We advocate truthfulness, accuracy, honesty, and reason as essential to the integrity of communication. c. We strive to understand and respect other communicators before evaluating and responding to their messages. d. We are committed to the courageous expression of personal conviction in pursuit of fairness and justice. e. We promote a communication climate of caring and mutual understanding.

How can I interrupt to comment on what I'm hearing?

All of the following questions can help you assess your internal thought processes as you listen EXCEPT a. What are the consequences of saying what I wantto say? b. Have I listened comprehensively? c. What do I want to say? d. Have I listened appreciatively? e. How can I interrupt to comment on what I'm hearing?

1/2 of the world's population is Muslim.

All of the following statements about religion are true EXCEPT a. Mormonism is a Christian faith founded in the United States. b. 1/3 of the world's population is Christian. c. 1/2 of the world's population is Muslim. d. Islam is a monotheistic religion (belief in one God) just like Christianity and Judaism. e. Roman Catholics throughout the world outnumber all other Christians combined.

The minutes should be a word-for-word record of everything that members say

All of the following statements about the minutes of a meeting are true EXCEPT a. The format of the minutes should follow the format of the agenda. b. The more formal the meeting, the more information should be included in the minutes. c. The minutes should be accurate and impartial. d. The minutes should be a word-for-word record of everything that members say. e. The chairperson should delegate the task of taking minutes to another member.

They deny opportunities granted to certain groups of people such as employment, equal rights, and housing.

All of the following statements are characteristics of people who have prejudices EXCEPT a. They deny opportunities granted to certain groups of people such as employment, equal rights, and housing. b. Their beliefs about others are rarely based on extensive experience and firsthand knowledge. c. They have irrational feelings or dislike for certain groups. d. They justify negative feelings toward members of certain groups. e. They have negative attitudes about people that are based on faulty stereotypes.

Hidden agendas occur when there is poor group leadership.

All of the following statements are true about hidden agendas EXCEPT a. Hidden agendas exist in most groups. b. Hidden agendas occur when there is poor group leadership. c. Hidden agendas disrupt the flow of communication. d. Hidden agendas should be discussed and dealt with by the group. e. Hidden agendas do not cause problems in a group.

Groups usually take less time to makea decision than an individual working alone.

All of the following statements describe decision making in groups EXCEPT a. Groups usually take less time to makea decision than an individual working alone. b. A group generates more ideas than an individual working alone. c. Groups generally produce better decisions than individuals. d. all of the above e. none of the above

They are less expensive than videoconferences

All of the following statements represent disadvantages to using audioconferences EXCEPT a. They can make group members feel isolated. b. They may reduce group cohesion. c. They are less expensive than videoconferences. d. They are inffective for sharing and editing documents. e. They allow members to tune in and out of the meeting.

establishment of procedure

All of the following steps are part of the Standard Agenda format for group problem solving EXCEPT a. task clarification b. establishment of procedure c. problem identification d. fact finding e. solution suggestions

self-assertion

All of the following traits are characteristic of emotional intelligence EXCEPT a. empathy. b. self-awareness. c. self-regulation. d. self-confidence. e. self-assertion.

they promote hostility in the group.

All of the following traits characterize highly argumentative group members EXCEPT a. they promote hostility in the group. b. they show genuine interest in the group's discussions. c. they focus on issues rather than personalities. d. they are often chosen as group leaders. e. they are viewed as highly credible members.

claim supported by evidence and reasons for accepting it.

An argument is a. the thinking we use to analyze what we read, see, and hear in order to arrive at a justified conclusion. b. the way in which we use critical thinking to advocate proposals, examine competing ideas, and influence one another. c. a hostile confrontation between two or more people. d. a form of debating in which a judge makes the final decision. e. a claim supported by evidence and reasons for accepting it.

all of the above

An effective outline for a presentation should include a. the central idea. b. the main points of the presentation. c. indications of supporting material. d. an introduction and conclusion. e. all of the above.

An effective presentation on how to fill out a social security application should use time arrangement as an organizational pattern.

An effective presentation that focuses on explaining why global warming increased significantly in the 20th century should use a causes and effects organizational pattern.

An effective presentation that informs an audience about ways to prevent children from being exposed to the dangers of online pornography should use a problem- solution organizational pattern.

An effective presentation that summarizes the arguments used by those who support and oppose the teaching of evolution in public schools should use a problem-solution organizational pattern.

Analysis paralysis can immobilize a group because members cannot determine the cause of problem or because they cannot figure out a way to change human nature.

business distance

Anthropologist Edward T. Hall identifies 4 zones of interaction used by most North Americans. Which of the followinganswers is NOT one of Hall's zones? a. intimate distance b. personal distance c. social distance d. business distance e. public distance

Arbitration involves a third party who, after considering all sides in a dispute, decides the conflict will be resolved.

Arguing in groups is always disruptive and should be avoided.

Argumentation can improve decision making.

the way we advocate proposals, examine competing ideas, and influence one another.

Argumentation is a. the thinking we use to analyze what we read, see, and hear in order to arrive at a justified conclusion. b. the way we advocate proposals, examine competing ideas, and influence one another. c. a hostile confrontation between two or more people. d. a form of debating in which a judge makes the final decision. e. a claim supported by evidence and reasons for accepting it.

willingness to argue controversial issues with others.

Argumentativeness is a a. claim supported by evidence and reasons for accepting it. b. process of reasoned interaction intended to help participants make the best decision in a given situation. c. decision based on listening to and analyzing arguments. d. willingness to argue controversial issues with others. e. form of debating in which a judge makes the final decision.

credibility

Aristotle's concept of ethos has evolved into what communication scholars now call a. purpose. b. audience. c. content. d. credibility. e. performance.

Aristotle's concept of ethos has evolved into what we now call speaker content.

As a back-up plan, you should always be prepared to make a presentation without your presentation aids.

there is no other way to break a deadlock.

As a decision-making method, voting works best when a. a group is not pressed for time. b. an issue is highly controversial. c. a group is small enough to make vote counting easy. d. there is no other way to break a deadlock. e. the group usually uses voting to make decisions.

As a form of evidence, a fact is a statement that evaluates an event, idea, person, or object.

As a result of talking less, apprehensive participants are often viewed as less confident, less assertive, and less responsible.

As a rule, group problem solving generates more ideas and produces better solutions to complex problems.

democratic

As chairperson of the PTA's election committee, Vicky believes in practicing social equality. She shares decision making with the group. According to Styles Leadership Theory, which leadership style is Vicky using? a. democratic b. autocratic c. situational d. laissez-faire e. functional

As groups grow larger, member satisfaction increases.

As is the case with individual presentations, an effective team presentation should follow the 7 elements and guiding principles of presentation speaking.

emphasizing teamwork

As leader of her group, Mira frequently reminds members that their combined contributions are essential to group success. Which strategy for developing group cohesiveness is Mira using? a. establishing a group identify b. establishing group traditions c. respecting group members d. emphasizing teamwork e. recognizing and rewarding contributions

Motivating members

As the group's leader, Grace makes sure that everyone in her group is committed to the group's common goal. She also helps solve interpersonal problems and conflicts, recognizing outstanding group work. Which of the following leadership functions in the 5M Model of Leadership Effectiveness does Grace's behavior exemplify? a. Modeling leadership behavior b. Motivating members c. Managing group process d. Making decisions e. Mentoring members

passivity and aggression.

Assertiveness seeks an appropriate balance between a. engagement and disengagement. b. passivity and aggression. c. conformity and nonconformity. d. conflict and cohesion. e. high apprehension and low apprehension.

bypassing.

At a regular study group meeting, one member asks that everyone be able to "summarize the most important information in each chapter." At the next meeting, a group member distributes an outline of the textbook's important concepts but wonders why no one else in the group has made the same effort. This misunderstanding is an example of a. failure to follow the rules of language. b. denotation. c. failure to interpret nonverbal behavior. d. bypassing. e. concrete words.

reward power

At the end of every month, a sales manager offers a cash bonus to the most successful salesperson. What type of power is this leader using? a. informational power b. coercive power c. reward power d. legitimate power e. expert power

right after the call to order

At what point in a business meeting should group members approve the agenda and minutes? a. right after the call to order b. right after routine reports are shared c. before the discussion of unfinished business d. before the discussion of new business e. right before final announcements by members

at the call to order

At what point in the agenda does a chairperson officially begin a meeting? a. at the call to order b. during the approval of the agenda c. during the approval of the previous meeting's minutes d. after reports from individuals and subcommittees e. after unfinished business is completed

What other members do seems to reflect member needs.

Attribution Theory is useful in explaining the sources of group conflict. All of the following answers are examples of how attributions can prompt anger among group members EXCEPT a. What other members do seems abnormal. b. What other members do seems unfair. c. What other members do seems to constrain what I want to do. d. What other members do seems intended to harm me or others. e. What other members do seems to reflect member needs.

Audioconferences take 3 basic forms: conferences calls, computer-based voice links, and teleconferences.

Both b and c.

Autocratic leaders a. are always counterproductive. b. make many of the group's decisions. c. expect followers to obey orders. d. Both a and b. e. Both b and c.

Autocratic leaders may be effective during a serious crisis when there's not enough time to hold a group discussion.

Avoidance is the most useful and safest conflict style.

primary tension.

Because most members of a new group want to create a good first impression, they tend to be overly polite with one another during their initial meetings. They don't interrupt one another and avoid expressingstrong opinions. These behaviors are characteristic of a. dialectic tension. b. primary tension. c. secondary tension. d. tertiary tension. e. assimilation tension.

Will the reprimand help you achieve your personal goals?

Before reprimanding a group member or a group as a whole, be sure you can answer all of the following questions EXCEPT a. Are you certain you have all the facts concerning the situation? b. Are group members aware that rules or standards have been violated? c. Will the reprimand benefit the group or be counterproductive? d. Were other groups or group members involved in the incident? e. Will the reprimand help you achieve your personal goals?

Benne and Sheats's roles include information seeker, energizer, harmonizer, compromiser, aggressor, and clown.

Bennis and Nanus claim that power is the quality without which leaders cannot lead.

Books such as Men Are from Mars, Women Are from Venushave perpetuated stereotypes that cause harm to bothmen and women, including women's opportunities in the workplace, couple conflict and communication, and self-esteem problems among teenagers.

Bormann's secondary tension has similar characteristics to the behavior of members during Tuckman's storming stage of group development.

Brainstorming is based on several models including John Dewey's Reflective Thinking Process.

Brainstorming is based on the assumption that quantity of ideas and output breeds quality.

Brainstorming often works best in a high-inclusion, low-control atmosphere.

By looking through a group's minutes over a period of time, you can learn about the group's activities and measure how productive the group has been.

Bypassing is the means we use to achieve group goals, the stimulus we use to build group relationships, and the evidence we use to assess group work.

spontaneity.

In group dialectic terms, effective groups balance structure and a. heterogeneity. b. disengagement. c. spontaneity. d. engagement. e. individual goals.

Carl Larson and Frank LaFasto describe principled leadership as the ability of leaders to curb their own ego needs in favor of the group's goal.

Charismatic leaders rely on reward, coercive, and legitimate power.

Cheris Kramarae's Muted Group Theory claims that those with power in a society "mute" the voices of women, the poor, and other minority groups.

substituting worrisome, irrational thoughts about communicating with more positive thoughts.

Cognitive restructuring is an anxiety reduction technique that involves a. learning communication skills such as following an agenda, speaking clearly, and becoming more sensitive to feedback. b. taking time to visualize yourself communicating effectively. c. substituting worrisome, irrational thoughts about communicating with more positive thoughts. d. relaxing physically in order to relax your mind. e. realizing that you are not the only person who gets nervous when called upon to speak in front of others.

Communication apprehension occurs only in a public speaking situation.

Compared to face-to-face interaction and teleconferences, textconferences save time and money.

Completing a challenging group project can provide intrinsic rewards.

why groups need to balance dialectic tensions

Complexity Theory helps explain a. why groups need agendas to structure their meetings. b. why groups should rely on minutes to make sure that assigned tasks are completed. c. why groups need to balance dialectic tensions. d. why groups hold long, unnecessary meetings. e. why groups should ask why, who, when, where, and what questions as part of the meeting planning process.

dominate discussions.

Compulsive talkers tend to a. encourage participation by all group members. b. feel more inhibited in group settings. c. dominate discussions. d. experience high levels of communication apprehension. e. do all of the above.

Compulsive talkers try or tend to direct the course of a group's discussion and take charge of the group.

synchronous communication.

Computer conferences that occur simultaneously in real time are examples of a. parallel communication. b. serial communication. c. synchronous communication. d. asynchronous communication. e. all of the above.

Concrete words refer to specific things you perceive with your senses—things you can see, hear, touch, smell, or taste.

Conflict in groups is destructive and should be avoided if at all possible.

Conflict in groups occurs when members disagree about issues, ideas, decisions, actions, or goals.

Consensus occurs when the majority of group members agree to support a decision or action.

the group wants to ensure equal opportunities for input by all members.

Consider using the Decreasing Options Technique (DOT) when a. the group is small, with no more than 7 members. b. members cannot generate many ideas or solutions. c. the group wants to hear from expert and influential members. d. the group wants to ensure equal opportunities for input by all members. e. the group has plenty of time to discuss multiple or controversial ideas.

extent to which members feel competent, confident, and free to make their own decisions.

Control in a group refers to the a. individual holding an official leadership position. b. individual holding an unofficial leadership position. c. extent to which members behave as though they know more than everyone else. d. extent to which members feel competent, confident, and free to make their own decisions. e. extent to which meetings stay on the agenda.

Creativity requires the nonjudgmental process of searching for, separating, and connecting unrelated ideas and elements.

Critical thinking is a process that always results in an outcome.

Cultures that place a great deal of value on "saving face" discourage personal attacks and outcomes in which one person "loses."

make sure that participants have access to the technology and know how to use it effectively

Deborah Duarte and Nancy Snyder point out that "technology cannot make up for poor planning or ill-conceived meetings. In fact, it can make the situation worse. " In order to avoid such problems in a virtual meeting, you should a. begin a virtual meeting by sharing the meeting agenda. b. invite more people to participate because virtual meeting are typically not restricted in size due to the number of seats in a conference room. c. make sure that participants have access to the technology and know how to use it effectively. d. use technology you've used before so you don't have to worry about testing it prior to meeting with the group. e. use all of the above.

denotation

Defining a computer as "a programmable electronic device that stores, retrieves, and processes data" represents what type of meaning? a. bypassing b. denotation c. connotation d. abstract e. jargon

Demographic traits include age, gender, race, ethnicity, religion, and marital status.

judger

Dennis is always the most organized member of his group. He frequently encourages the group to plan ahead. He develops lengthy "To Do" lists of tasks for the group to follow. Which Myers-Briggs personality trait best describes Dennis? a. sensor b. judger c. intuitive d. perceiver e. thinker

Denotation, rather than connotation, is more likely to influence how we respond to words

Destructive nonconformity occurs when a member resists conforming to norms without regard for the best interests of the group and its goals.

Dialects are distinct from the commonly accepted form of a particular language.

informational power

Dianna has been elected as leader of the research group because she has published more than any other team member on the research topic. What type of power is this? a. referent power b. coercive power c. informational power d. legitimate power e. reward power

introverts

Differences in personality types may affect the way group members listen. Which of the Myers-Briggs personality types may be the best comprehensive listeners in a group? a. introverts b. extroverts c. feelers d. judgers e. all of the above

Direct and consistent eye contact is insulting to many North Americans.

Discriminative listening reveals prejudices that impair our ability to listen effectively to others.

Do not use more than 2 different fonts on a single slide.

internet addiction disorder

Dr. Ivan Goldberg lightheartedly posted a diagnosis for , which he described as a maladaptive pattern of internet use leading to clinically significant impairment or distress. a. virtual group conflict b. internet addiction disorder c. group polarization d. technology apprehension e. synchronous paralysis

Dr. Ramon Barquin's "Ten Commandments for Computer Ethics" urges computer users to respect the copyrights on content and images held by others.

Thou shalt not express controversial opinions that could distress or offend others.

Dr. Ramon C. Barquin published a "Ten Commandments for Computer Ethics." All of the following commandments are included in his list EXCEPT a. Thou shalt not use a computer to harm other people. b. Thou shalt not copy or use proprietary software for which you have not paid. c. Thou shalt not appropriate other people's intellectual property. d. Thou shalt think about the social consequences of the program you are writing or the system you are designing. e. Thou shalt not express controversial opinions that could distress or offend others

Make sure everyone in the group has a turn facilitating the meeting to keep the group moving through the agenda.

Duarte and Snyder recommend a set of best practices for making electronic meeting system conferences more effective. Which of the following answers in NOT a best practice for this type of group meeting? a. Make sure everyone in the group has a turn facilitating the meeting to keep the group moving through the agenda. b. Make sure everyone's system is compatible and working properly. c. Develop a clear and focused agenda and set of technical instructions. d. Decide if and when input will be anonymous for activities such as brainstorming and voting. e. Rotate functions such as sorting information to avoid fatigue

members, in turn, present one idea from their privately written list.

During Phase 1 (Idea Generation) of Nominal Group Technique, a. members explain their support or nonsupport for each item. b. members, in turn, present one idea from their privately written list. c. members discuss the merits of each idea before voting occurs. d. members vote by ranking or rating ideas privately and in writing. e. the group decision is the mathematically pooled outcome of members' individual votes.

During Tuckman's performing stage of group development, members focus their energies on both the task and social dimensions of group work as they make major decisions and solve critical problems.

Hispanic/Latino Americans

During the 1990s, ______________ were the fastest growing racial/ethnic group. a. African Americans b. Asian Americans c. Hispanic/Latino Americans d. European Americans e. Native Americans

During the antecedent phase of newcomer socialization, new members adjust to group expectations and assume needed roles.

During the assimilation phrase of newcomer socialization, established members and newcomers blend into a comfortable state of working together to achieve a common goal.

During the course of an argument, men are much more likely to search out many different perspectives on a subject as well as ask questions.

During the fact-finding step of the Standard Agenda, members must answer questions such as "How serious or widespread is the problem?" and "What are the causes of the problem?"

During the forming stage of Tuckman's Group Development model, the group's most important job to "orient itself to itself."

During the norming stage of group development, groups primarily confront the conflict ↔ cohesion dialectic and the leadership ↔ followership dialectic.

Each step of the Functional Approach to group problem solving should be completed in order.

Edward Hall's work on cultural differences identifies 2 dimensions that characterize cultural groups: uncertainty avoidance and masculine-feminine values.

Effective comprehensive listeners ask themselves, "Can I accurately identify the main ideas and evidence used to support a group member's claims?"

Effective empathic listeners welcome opportunities to hear something new or challenging and pay special attention to the eloquence of a member's words.

Effective group members in positions of power engage in team talk by refraining from talking and interrupting more than others do.

Effective group members who understand the importance of team talk use "I" language more than they use "you" and "we" language.

Effective groups learn how to adapt to member misbehaviors.

Effective leaders fake attention when listening to others as a way of showing that they are interested in all members and their comments.

Effective listeners make themselves listen even when the topic or members' comments are boring.

Electronic meeting systems are very effective for brainstorming, problem solving, decision making, editing documents, and voting.

Electronic meeting systems are very expensive because they require special facilities, hardware, software, and staff support.

Email discussions are effective for brainstorming, debating issues, making difficult decisions, and solving complex problems.

asynchronous communication.

Email is an example of a. parallel communication. b. concurrent communication. c. synchronous communication. d. asynchronous communication. e. all of the above.

Email messages are the best way to resolve conflict in virtual groups.

Emails and bulletin boards are examples of asynchronous communication media.

Emoticons such as J or :-( are very effective substitutes for communicating feelings and emotions in virtual groups.

all of the above

Emotional intelligence can benefit a group engaged in argumentation because members will strive to a. state arguments in a neutral rather than a combative tone of voice. b. show they are willing to work things out by talking over the issue rather than escalating it. c. calm down, tune in to their feelings, and be willing to share them with group members. d. look for an equitable way to resolve the dispute. e. all of the above

Empowered groups feel free to exert control over other groups in order to achieve their personal goals.

collaboration

Family members disagree about where to go for a vacation this year. Some members want a location where there will be a lot to do. Other members just want to relax. They discuss many possible sites before deciding on a cruise. They agree that a cruise offers opportunities for both relaxation and recreation. Which approach to conflict did this family use? a. accommodation b. collaboration c. competition d. avoidance e. compromise

forming

Ernest Bormann's description of primary tension resembles Tuckman's _________ stage of group development. a. forming b. storming c. norming d. performing e. adjourning

Ethnocentrism is a generalization about a group of people that oversimplifies their characteristics.

Evaluating evidence while it is being presented interferes with good listening skills.

laissez-faire

Even though Wayne is chairperson of the finance committee, he does little or nothing to help the group. He tends to let the group take charge of its decisions and actions. Which leadership style is Wayne using? a. democratic b. autocratic c. situational d. laissez-faire e. functional

thinker

Even when everyone else in the group is upset or confused, Anthony stays cool, calm, and objective. He doesn't mind making tough decisions and can't understand why other group members get upset about things that are not relevant to the issue under discussion. In most situations, Anthony thinks it is more important to be right than liked. Which Myers-Briggspersonality trait best describes Anthony? a. extrovert b. sensor c. intuitive d. thinker e. perceiver

explains why the probability of achieving a goal is as important as the goal itself.

Expectancy-Value Theory a. explains that punishments and rewards serve different motivational purposes in groups. b. explains why the probability of achieving a goal is as important as the goal itself. c. explains why some women have low achievement needs and fear success. d. explains why group goals should be shared and visionary. e. explains why expectations and values are the same.

Explicit norms are rarely discussed or openly communicated, whereas implicit norms are put in writing or stated verbally.

Extemporaneous speaking involves using an outline or a set of notes to guide you through your presentation.

Face-to-face meetings may be desirable inthe early stages of virtual groups.

Group members with more feminine cultural values may be highly effective and supportive but are less likely to achieve a real voice or influence in group decision making or leadership.

Fiedler's Contingency Model of Leadership Effectiveness claims that there are 2 important dimensions to every leadership situation: the level of leader charisma and the level of leader power.

safety needs

For the purpose of discussing group motivation, Maslow's 5 needs can be divided into 2 categories: satisfiers and motivators. Which one of the following needs would be classified as a satisfier rather than a motivator? a. safety needs b. belongingness needs c. esteem needs d. self-actualization needs e. all of the above

may do all of the above.

Fred Fiedler's Contingency Model of Leadership Effectiveness claims that relationship-motivated leaders a. may ignore task requirements. b. may tolerate disruptive behavior by members. c. may appear inefficient and weak. d. may do the work of other members to avoid asking them to do more. e. may do all of the above.

leader-member relations, task structure, and the leader's amount of power and control.

Fred Fiedler's Contingency Model of Leadership Effectiveness contends that the 3 important dimensions in every leadership situation are a. leader-member relations, task structure, and the leader's amount of power and control. b. the leader's style, the leadershipsituation, and the leader's character. c. the leader's charisma, vision, and creativity. d. the leader's ability to model leadership behavior, to motivate group members, and to make decisions. e. the leader's use of autocratic, democratic, and laissez-faire styles.

Functional Leadership Theory claims that an effective group can have more than one member serving in a leadership role.

Generally, a smart person can generatemore innovative ideas and creative solutions than a group can.

Generation Xers or the Generation X are confident and have high self-esteem. They like to collaborate and favor teamwork.

Germans represent people from a low-context culture

analysis paralysis.

Getting bogged down in analyzing the problem is referred to as a. groupthink. b. conjecture. c. consensus. d. analysis paralysis. e. fact finding.

Good listeners adjust their note-taking system to a group's agenda or impose a note-taking pattern on a disorganized discussion.

Listen exclusively for specific facts and statistics.

Good listeners use their extra thought speed productively. They do all of the following EXCEPT a. Identify and summarize main ideas. b. Pay extra attention to nonverbal behavior. c. Analyze arguments. d. Assess the relevance of a speaker's comments. e. Listen exclusively for specific facts and statistics.

Group cohesiveness is characterized by high levels of interaction and a friendly and supportive communication climate.

Group maintenance roles affect a group's ability to achieve its common goal by focusing on behaviors that help get the job done.

Group member effectiveness increases as youmove from passivity to assertiveness and then decreases as you move beyond assertiveness into aggressiveness.

Group members from low-context cultures often complain that they never receive praise or rewards when, in fact, they are highly respected and valued by others.

Group members who experience communication apprehension tend to speak less, agree with others rather than voice disagreement, and use more filler phrases such as "well," "you know," and "uh."

Group members who look for meaning in the people using words rather than in the words themselves are less likely to bypass or be bypassed.

Group members who speak more are often better liked than those who speak infrequently and are more likely to become a group's leader.

openly discuss a member's apprehension with the entire group.

Group members with low levels of communication apprehension can help members with high apprehension reduce their level of fear and anxieties about communicating by using all of the following strategies EXCEPT a. openly discuss a member's apprehension with the entire group. b. provide supportive and constructive feedback. c. actively encourage and include anxious members in group discussions. d. stop talking. e. ask questions that the apprehensive members know how to answer.

Groups need freedom to examine multiple options during a discussion.

Group members' Myers-Briggs types affect their beliefs about and behavior in groups. Which of the following beliefs would be characteristic of a perceiver? a. Groups can waste time, make decisions too quickly, and create more work. b. Groups need to gather and use objective facts but often get bogged down in unrealistic discussions. c. Groups provide opportunities for cooperation, growth, and friendship. d. Groups get work done when they're structured and task focused. e. Groups need freedom to examine multiple options during a discussion.

Group members' tone of voice, eye contact,and physical proximity can tell you as much or more about their thoughts and feelings than the words they speak.

Group polarization is more common in virtual groups because there are fewer nonverbal cues to moderate opinions and behavior.

there are fewer nonverbal cues to moderate members' opinions and behavior

Group polarization often intensifies in virtual groups because a. group members feel free to self-disclose in virtual groups. b. the content of messages in virtual groups tends to be less controversial. c. there are fewer nonverbal cues to moderate members' opinions and behavior. d. virtual messages tend to be more humorous. e. group members feel more independent from one another.

Groups should avoid discussing hidden agendas openly in order to avoid member embarrassment and the potential for interpersonal conflict.

Groups should ignore the fact that members may have preexisting preferences about what a group should do.

Groups without constructive conflict have difficulty analyzing the wisdom of their decisions.

panel discussion.

Guests who appear on talk shows and interact with other guests for the benefit of an audience are participating in a a. symposium. b. forum. c. panel discussion. d. governance group. e. service group.

deviant ideas and behavior should be suppressed.

High uncertainty avoidance is characterized by beliefs that a. uncertainty is a normal feature of life. b. assertiveness is a valuable skill. c. deviant ideas and behavior should be suppressed. d. there should be no more rules than are strictly necessary. e. people in positions of power should be compassionate.

Highly argumentative group members enjoy the challenge of a good argument and are eager to defend their points of view with confidence.

Highly argumentative members create more arguments on both sides of a position, which helps a group avoid groupthink.

Highly argumentative members dislike having their positions challenged

Highly cohesive groups are at greater risk of succumbing to groupthink.

Impromptu speaking is a form of delivery in which a speaker does not have time to prepare or practice a presentation in advance.

In Carl Larson and Frank LaFasto's three-year study of characteristics of highly effective groups, "the ability to change group norms" was included in their list of eight key characteristics.

Technical problems and differences in members' technical expertise affect how members compete for high-status roles.

How do virtual groups differ from face-to-face groups during the storming stage of group development? a. Technical problems and differences in members' technical expertise affect how members compete for high-status roles. b. Member diversity complicates the establishment of norms. c. Members must learn how to overcome technical roadblocks as they use different media to achieve a common goal. d. Members may continue to interact using email even after the group has completed its task. e. Some members will not respond well to technology.

all of the above

How should you use team talk to produce a stronger, more cooperative group? a. Encourage group members to express disagreements and listen patiently to dissenters. b. Ask more "what if" questions and make fewer "we can't do it" statements. c. Ask group members to address you by your first name or nickname. d. Speak in a specific and active voice rather than an abstract and passive voice. e. all of the above

superior

Identify the negative listening attitude that does not follow the Golden Listening Rule. a. interested b. responsible c. group-centered d. superior e. open-minded

you have a moderate degree of power and task structure.

If "task-motivated" describes your leadership style, Fiedler's Contingency Model of Leadership Effectiveness predicts that you will be least successful when a. the group's task is highly structured. b. there are poor leader-member relationships. c. you have a great deal of reward, coercive, and legitimate power. d. you have no power. e. you have a moderate degree of power and task structure.

If 1 of the main points in your presentation is not as strong as 2 others, place it in the middle position of your presentation outline.

If Gabe tries to impress others with what and whom he knows and frequently attracts attention to compensate for feelings of inadequacy, he may be exhibiting behavior characteristic of an overpersonal member.

If Julie confides in and tries to become very close with every group member, she may be exhibiting behavior characteristic of an overpersonal member.

If Will asks, "Could you help me out and summarize your point in a couple of sentences?" he is using the listening strategy referred to as listen for big ideas.

dominator

If a group member says "That's a stupid idea. Think you could come up with anything better?" as a way of intimidating others, asserting authority, and monopolizing discussion, which role is this person demonstrating? a. clown b. tension releaser c. dominator d. recognition seeker e. deserter

If each group member does not have an equal opportunity to earn rewards, the group may become less productive.

If members come late to a scheduled meeting, they should sit without participating until they have observed enough of the meeting's discussion to contribute responsibly.

If most of your listeners agree with you or are undecided, focus on introducing new information or summarizing important idea and arguments.

If most of your listeners disagree with you, focus on introducing new information and summarizing important ideas and arguments.

If most of your listeners disagree with you, make sure you have set realistic goals for your presentation.

connotation

If reading or hearing the word "computer" evokes a negative image of an increasingly complex software nightmare that frustrates and infuriates you, what type of meaning is influencing your response to the word? a. bypassing b. denotation c. connotation d. concrete e. jargon

If you and your group decide that someone deserves to be punished, the punishment should be unpredictable, gradual, and personal.

If you are not a recognized expert on a subject, you should try to demonstrate that you are well-prepared to address the subject.

the A-E-I-O-U Model.

If you assume that group members mean well and you feel free to express your feelings and ideas to others, you are on your way to dealing with conflict using a. the 4Rs Method. b. the A-E-I-O-U Model. c. negotiation. d. mediation. e. arbitration.

If you slouch in your chair, other group members may interpret your posture as lack of interest or dislike for the group.

If you want to emerge as the leader of a group, you should talk first and more often than other members.

If you want to make sure that audience members participate in a question-and- answer session, begin each session with the following question: "Are there any questions?"

If your listeners agree with you or are undecided, the 2 best strategies to use are finding common ground and setting modest, realistic goals.

credibility

If, at the end of your presentation, listeners conclude that you lack expertise on the subject and that they have reason to question your honesty and sincerity, you have failed to devote enough attention to a. people. b. place. c. planning. d. performance. e. credibility.

If, despite your best efforts, you don't get any questions in a question-and-answer session, be prepared with some of your own.

Make sure the goal of your presentation is realistic

If, when analyzing your listeners' opinions, you discover that most of them disagree with you, which of the following strategies would be most successful in adapting to or changing their attitudes? a. Present a lot of information. b. Summarize important ideas. c. Make sure the goal of your presentation is realistic. d. Motivate the audience to listen. e. none of the above

rarely discussed by members.

Implicit norms are a. easy to recognize. b. quickly apparent to new members. c. rarely discussed by members. d. imposed by an outside authority. e. disruptive of the group process.

In general, women tend to search out more different perspectives in argument than do men

In Carl Larson and Frank LaFasto's three-year study of characteristics that explain how and why effective groups develop, they put "a clear and elevated goal" at the top of their list.

In Donnellon's recommendations for effective team talk, you would use the negotiation strategy to ask "what if" questions, propose solution criteria, and summarize areas of agreement.

"I believe."

In Latin, the word "credo" means a. "I believe." b. "I mean." c. "I am." d. "I create." e. "I accuse."

In Myers-Briggs terms, thinkers should be thanked for their analysis but also reminded that logical decisions impact real people.

In Myers-Briggs terms, you can motivate intuitives by providing a detailed agenda, firm deadlines, and clear standards and expectations for success.

the "guards" became abusive and the "prisoners" became passive and depressed.

In Philip Zimbardo's famous study, students were assigned the role of guard or prisoner in a realistic-looking prison in a Stanford University basement. The experiment was halted before its scheduled completion because a. the students missed too many classes. b. the "prisoners" rebelled and locked out the "guards." c. the "guards" became abusive and the "prisoners" became passive and depressed. d. the experimenters told the "guards" to give the "prisoners" electric shocks. e. the "guards" enjoyed teasing and giving their "prisoner" buddies a hard time.

In Wisinski's A-E-I-O-U Model of conflict resolution, the first step involves believing that other group members want to resolve the conflict.

In a brainstorming session, the group should assign someone to write down the group's ideas rather than asking each member to write down all the group's ideas.

the response or reaction to a message.

In a communication transaction, feedback represents a. a group's physical and psychological environment. b. anything that interferes with or inhibits effective communication. c. the media through which group members share messages. d. the response or reaction to a message. e. ideas, information, opinions, and/or feelings that generate meaning.

In a group symposium, group members interact with one another on a common topic for the benefit of an audience.

In a panel discussion, several group members interact with one another on a common topic for the benefit of an audience.

a team presentation

In a presentation to the county council, a group consisting of the parent of a disabled child, the director of the local disabilities commission, the school superintendent, and a disabled adult working at a local grocery store are given a total of 20 minutes to present and justify their request for better quality disability services. This presentation is an example of a. extemporaneous delivery. b. a business agenda. c. a panel discussion. d. a team presentation. e. a forum

expressing your personal objections.

In a section on avoiding abusive language, your textbook suggests that if you take action against others, make sure you avoidall forms of verbal abuse EXCEPT a. raising your voice. b. swearing. c. calling members insulting names. d. using sarcasm to wound others. e. expressing your personal objections.

current . . . accuracy

In assessing the value and validity of Wikipedia, a study in the journal Nature found Wikipedia's content more and equal in to the prestigious Encyclopedia Britannica. a. erroneous . . . size b. dated . . . topic coverage c. current . . . accuracy d. interesting . . . use e. relevant . . . consistent

In collectivist cultures, there is greater readiness to cooperate with group members.

In connotative language, a word always has only one meaning.

want predictability and clear rules of behavior.

In cultures with high uncertainty avoidance, people a. accept change as part of life. b. view rules and regulations as restricting and counterproductive. c. tolerate nonconformity. d. see conflict and competition as natural. e. want predictability and clear rules of behavior.

all of the above are true

In cultures with masculine values, a. men are supposed to be assertive, tough, and focused on material success, whereas women are supposed to be more modest, tender, and concerned with the quality of life. b. men are supposed to focus on material success. c. women are supposed to be modest and tender. d. women are supposed to be more concerned with the quality of life. e. all of the above are true

cohesion.

In dialectic terms, effective groups balance conflict with a. conformity. b. cohesion. c. structure. d. closed systems. e. social dimensions.

social dimensions.

In dialectic terms, effective groups balance task dimensions with a. conformity dimensions. b. cohesion dimensions. c. structure dimensions. d. closed dimensions. e. social dimensions.

a perceiver.

In dialectic terms, the opposite or counterpart of a Myers-Briggs judger is a. an extrovert. b. an intuitive. c. a sensor. d. a thinker. e. a perceiver.

In effective arguments, group members should use logical reasoning rather than engaging emotional intelligence to make effective decisions.

In general, avoid using a variety of background sound effects or music when supporting your presentation with computer-generated slides.

In general, computer-mediated group discussions are less efficient than face-to-face groups.

In general, effective audioconferences should limit participation to no more than 5 active participants and provide members an agenda well in advance.

140-180

In general, the best rate for presentation speaking is _________ words per minute. a. 100-130 b. 125-150 c. 140-180 d. 160-200 e. 200-240

In general, the optimal meeting length is one hour.urns.

In general, videoconferences are NOT effective for collecting and sharing data, collaborative decision making, or negotiating interpersonal problems.

volunteering for worthwhile group tasks that interest you.

In terms of Thomas's 4 categories of motivators, you can promote a sense of meaningfulness by a. seeking and taking advantage of new opportunities. b. recognizing rather than minimizing the value of your skills. c. recognizing and celebrating group accomplishments. d. developing a group method of tracking and measuring progress. e. volunteering for worthwhile group tasks that interest you.

Encourage visioning, creativity, and brainstorming.

In terms of the 8 basic Myers-Briggs types, which of the following strategies is most likely to motivate an intuitive? a. Allow time for "talking out" ideas. b. Encourage visioning, creativity, and brainstorming. c. Keep meetings short and relevant. d. Keep the time frame open. e. Encourage cooperation and harmony.

Provide thinking time before and during discussions.

In terms of the 8 basic Myers-Briggs types,which of the following strategies is most likely to motivate an introvert? a. Provide thinking time before and during discussions. b. Request real and practical information. c. Encourage debate on substantive issues. d. Focus on a variety of alternatives. e. Encourage closure on issues.

In the Toulmin Model of Argument, backing refers to exceptions to an argument that may invalidate the claim.

In the Toulmin Model of Argument, the qualifier states the degree to which the claim appears to be true.

In the best of groups, individual goals support the group's common goal.

a group composed of members who are the same or similar.

In the homogeneous ↔ heterogeneous group dialectic, homogeneous refers to a. a group composed of members who are different from one another. b. a group composed of members who are the same or similar. c. a group with a mixed sexual orientation. d. a group of men. e. a group of women.

intuitive

In their book, Decision Making Styles, Suzanne Scott and Reginald Bruce look at 5 decision-making styles. Group members who say "It just feels like the right thing to do" are most likely using the __________ decision-making style. a. rational b. intuitive c. dependent d. avoidant e. spontaneous

dependent

In their book, Decision Making Styles, Suzanne Scott and Reginald Bruce look at 5 decision-making styles. Groups members who say "If you think it's okay, then I'll do it" are most likely using the __________ decision-making style. a. rational b. intuitive c. dependent d. avoidant e. spontaneous

rational

In their book, Decision Making Styles, Suzanne Scott and Reginald Bruce look at 5 decision-making styles. Which of these styles is most like the Myers-Briggs's personality trait of thinker? a. rational b. intuitive c. dependent d. avoidant e. spontaneous

In virtual groups, all types of technology are not equally suited to all types of group interaction.

all of the above

In what way is Functional Theory different than the Standard Agenda method of problem solving? a. Competent performance of each function is more important than performing the function in an exact order. b. Functional Theory recognizes that group goals and unspoken assumptions can affect the choice of solutions. c. Functional Theory emphasizes the group's ability to recognize and understand both the pros and cons when considering a solution. d. Communication is the instrument used, with varying degrees of success, to reach decisions and generate solutions. e. all of the above

forming

In which of Tuckman's Group Development Stages are members socially cautious and overly polite? a. adjourning b. forming c. performing d. norming e. storming

norming

In which of Tuckman's Group Development Stages do members resolve status conflicts and learn to work as a cohesive team? a. performing b. storming c. adjourning d. norming e. forming

encounter phrase

In which of which of Carolyn Anderson's group socialization stages do members adjust to group expectations, assume needed roles, and balance their personal goals with the group's goals? a. antecedent phase b. anticipatory phase c. encounter phrase d. assimilation phase e. exit phase

assimilation phase

In which of which of Carolyn Anderson's group socialization stages do members become fully integrated into the group's culture? a. antecedent phase b. anticipatory phase c. encounter phrase d. assimilation phase e. exit phase

Informational feedback tells people what to do whereas controlling feedback tells people how they are doing.

description

Jack Gibb describes 6 pairs of communication behaviors that influence whether a group's climate is defensive or supportive.Which of the following communication behaviors is the opposite of evaluation? a. control b. problem orientation c. strategy d. superiority e. description

introvert

Jason appears to be a very private person.He carefully thinks about what he is going to say before speaking. He enjoys the group but would prefer to work alone. Which Myers-Briggs personality trait best describes Jason? a. extrovert b. introvert c. perceiver d. judger e. none of the above

professional will and personal humility.

Jim Collins, author of Good to Great, claims that unless you are willing to keep your ego in check for the sake of the group, you won't be an effective leader. In other words, you must seek a balance between a. task and maintenance functions. b. professional will and personal humility. c. mentoring members and making decisions. d. autocratic and democratic leadership. e. managing and leading.

affective

Joe gets angry with Delores during a committee meeting because she interrupts his remarks and suggests that his ideas are a waste of time. What type of conflict is occurring in this situation? a. affective b. collaborative c. substantive d. competitive e. procedural

meaningfulness, choice, competence, and progress.

Kenneth Thomas describes 4 categories of intrinsic motivation needed to energize and reinforce work. They are a. inclusion, affection, control, and openness. b. meaningfulness, choice, competence, and progress. c. achievement, responsibility,recognition, and advancement. d. esteem, belongingness, self-actualization, and safety. e. motivation, assessment, rewards, and punishment.

feeler

Kim is people-oriented. She wants everyone in the group to get along. She often spends extra time helping other group members. Which Myers-Briggspersonality trait best describes Kim? a. sensor b. thinker c. intuitive d. perceiver e. feeler

all of the above

Laissez-faire leaders a. let the group take charge of decisions and actions. b. work well in mature and highly productive groups. c. may generate a climate of open communication. d. both a and b e. all of the above

Legitimate power is role model power—the ability to influence that arises when one person admires another.

empathic and appreciative listening.

Maintenance-oriented members tend to be particularly effective at a. empathic and comprehensive listening. b. empathic and analytical listening. c. empathic and appreciative listening. d. comprehensive and analytical listening. e. comprehensive and appreciative listening.

Male speech is generally characterized asmore direct and forceful than female speech.

Many middle-class African Americans engage in codeswitching as they speak both Black English and Standard American English.

face-to-face group communication is often the most successful because it is the richest communication medium.

Media Rich Theory claims that a. virtual teams have access to multiple technologies including synchronous and asynchronous media. b. text messaging will become the most popular medium for interpersonal communication. c. teleconferencing is the richest medium for group interaction because members can see and hear one another. d. face-to-face group communication is often the most successful because it is the richest communication medium. e. PowerPoint is the richest medium because it uses sight, sound, and animation to communicate messages.

Media Richness Theory claims that when you use more communication channels, you will be more successful communicating with others.

Media Richness Theory contends that virtual groups are more successful because they can see and respond instantly to feedback and use a natural speaking/writing style.

Media Synchronicity Theory claims that the key to using media effectively is to match the media's characteristics to the kind of communication required to perform the task.

more structure and instructions from a leader.

Members from uncertainty avoidance cultures prefer a. more structure and instructions from a leader. b. less structure and fewer instructions from a leader. c. more nurturing from a leader. d. less nurturing from a leader. e. a closer relationship with a leader.

Members of a high-context culture tend to speak more, speak louder, and speak more rapidly than people from a low-context culture.

personal distance.

Members of most well-established groups interact with one another at Hall's a. intimate distance. b. personal distance. c. social distance. d. business distance. e. public distance.

Members of the Christian Scientist religious group believe that disease is a delusion of the carnal mind that can be cured by prayer.

Members of well-established groups who use Hall's personal zone to communicate with one another will find it difficult to maintain comfortable interaction.

Members who engage in disruptive or nonconforming behavior should always be confronted about their behavior as soon as possible.

Members who excel in task and maintenance roles are often skilled listeners.

Men are more likely than women to use evidence in arguments.

maintaining control at all times.

Modeling leadership behavior in the 5M Model of Leadership Effectivness includes all of the following strategies EXCEPT a. publicly championing your group and its goals. b. behaving consistently and assertively. c. maintaining control at all times. d. praising group members to others outside the group. e. demonstrating competence and trustworthiness.

Money can satisfy deficiency needs, but it will not necessarily motivate a group or its members to work harder or better.

northern Europe and North America.

More monochronic cultures are in a. Central and South America. b. Asia. c. southern Africa. d. northern Europe and North America. e. northern Africa.

Most groups experience some form of primary and secondary tension during the forming and storming stages of group development.

Most people can speak much faster than they can think.

Motivation recognizes and financially compensates group members for work well done.

Multiple leaders are the exception rather than the rule in virtual groups.

avoidance

Nang tries to change the subject whenever group members argue. She also refuses to comment on controversial issues. What conflict style does Nang use? a. accommodation b. collaboration c. competition d. avoidance e. compromise

Negotiation and mediation are 2 terms for the same process.

Negotiation requires third-party intervention in which an outsider who has conflict resolution skills can help the group analyze and resolve a conflict.

Nominal Group Technique is a decision-making tool that helps groups reduce and refine a large number of suggestions into a manageable number of ideas.

Nominal Group Technique is a way of minimizing participation in problem solving and maximizing interpersonal interaction and debate.

can improve group performance.

Nonconformity a. will always undermine group performance. b. can improve group performance. c. occurs only when stubborn members are present. d. occurs under poor leadership. e. occurs only in the storming stage.

Once the chairperson has prepared an agenda, group members should not request modifications or additions before or during the meeting

One group member can function effectively in several different roles at the same time.

One study concluded that "there is a direct correlation between time spent each week in meetings and an employee's desire to find another job. "

One way of encouraging creativity is to encourage innovation and discourage problem solving through instruction and imitation.

extrovert

Oscar is very outgoing and tends to talk more than others during group discussions. He enjoys working in the group and encourages others to get involved. Which Myers-Briggspersonality trait best describes Jasper? a. thinker b. extrovert c. feeler d. introvert e. sensor

theories.

Statements that explain or predict how people communicate are a. theories. b. strategies. c. skills. d. resources. e. rules.

Paper handouts cannot show text, numbers, data, graphics, and images more effectively than slides can.

Paraphrasing is a form of feedback—a listening check—that asks, "Am I right—is this what you mean?"

Passive group members are rarely satisfied with their group experiences.

Passive-aggressive group members often get their way by working against or undermining other members behind their backs and by appearing to agree while privately planning an opposite action.

consistency.

Paulo survived a car crash without any major injury while not wearing a seatbelt. If he uses this example to prove that seatbelts are not needed, he has failed to test his evidence for a. consistency. b. relevancy. c. recency. d. credibility. e. interest.

People from low-context cultures may prefer more information-rich technologies (such as videoconferences), as well as those that offer the feeling of social presence.

prejudiced.

People who have biased beliefs about group members that are not based on direct experience and firsthand knowledge or have irrational feelings of dislike and even hatred for certain groups would be classified as a. ethnocentric. b. stereotypical. c. prejudiced. d. discriminatory. e. racist.

high-context

People who share beliefs such as "It is the duck that squawks that gets shot," or "Seeing is better than hearing," would be characterized as members of a _______________ culture. a. individualistic b. high-context c. polychronic d. low-uncertainty e. high-power

Preparation for a videoconference is the same as it would be for a face-to-face meeting

Preparing an agenda for a virtual group meeting is just as important as preparing an agenda for a face-to-face meeting.

develops a plan for reducing or eliminating the harmful effects of a problem.

Problem solving occurs when a group a. reaches a conclusion. b. passes judgment on an issue under consideration. c. develops a plan for reducing or eliminating the harmful effects of a problem. d. chooses among alternatives. e. analyzes the history, causes, and effects of a problem.

Psychiatrist Ivan Goldberg proposed a diagnosis of Internet Addiction Disorder (IAD) as a joke.

Questions such as "Are the author's identify and qualifications evident?" and "Does the site account for opposing points of view?" can help you determine the validity of internet research.

The 4Rs Method helps group members analyze the conflict before selecting a method for resolving the conflict.

recognize that group members seek out and perform roles that are most natural to them.

R. Meredith Belvin's Team-Role Theory differs from the older Benne and Sheats's role classifications in that Belvin's roles a. apply to most groups regardless of their goal. b. focus on how members interact with one another in a variety of roles. c. recognize that group members seek out and perform roles that are most natural to them. d. apply to most groups regardless of their context. e. include gatekeeper and harmonizer.

Rather than asking "How did you get there?" a warrant asks "What have you got to go on?"

Reading from the script of your presentation ensures that your presentation will be accurate and well received by your audience.

Refutation is the process of presenting an argument's claim, evidence, and warrant.

Regardless of the complexity or importance of an issue, parliamentary rules state that a group must accepts the will of the majority even if the majority wins by only 1 vote.

Regardless of whether you have 5 minutes or 1 hour for your presentation, do not add more than _____% to your allotted time. a. 5 b. 10 c. 15 d. 20 e. 50

judger

Reggie is highly structured and good at coordinating the group's work and keeping it organized. He never misses a deadline and expects others to do the same. Which Myers-Briggs personality trait best describes Reggie? a. sensor b. judger c. intuitive d. perceiver e. thinker

Relational Dialectics Theory claims that relationships are characterized by ongoing tensions between the contradictory and complex elements of human experiences.

Religious literacy requires the ability to understand and use the religious terms, symbols, images, beliefs, practices, scripture, heroes, themes, and stories that are employed in American public life.

Reprimands motivate because they threaten to withhold valued extrinsic rewards.

Research has found that some people are more confident when communicating online and in computer-mediated discussions than they are communicating face-to-face with group members.

Research has identified the Standard Agenda approach as the most effective problem-solving model.

Research in group communication claimsthat some female members feel undervalued or invisible when working with male group members.

Research indicates that there are only slight differences in the behavior and style of male and female leaders.

60-70

Research suggests that nonverbal communication accounts for between _________% of the meaning we communicate to others. a. 20-30 b. 30-40 c. 40-50 d. 50-60 e. 60-70

women who act "ladylike" are viewed as much more effective than women who behave like strong male leaders.

Research verifies all of the following conclusions about women and leadership EXCEPT a. women are less likely to be preselected as leaders. b. the same leadership behavior is often evaluated more positively when attributed to a male than a female. c. women who act "ladylike" are viewed as much more effective than women who behave like strong male leaders. d. women leaders who behave like male leaders are often perceived as unfeminine. e. there is only a slight different in the ways in which men and women lead groups.

40-70

Researchers conclude that of the total time most people spend communicating in a given day, they spend about ________% of that time listening. a. 10-20 b. 20-40 c. 30-50 d. 40-60 e. 40-70

Researchers have discovered that more than 2/3 of the U.S. workers they've surveyed engage in virtual work, and nearly 1/2 are involved in virtual group work at least once a week.

Researchers have found that high-performing groups participate in a wide variety and frequency of celebrations where recognition and appreciation is expressed.

members in brainstorming sessions produce fewer ideas than NGT groups.

Researchers investigating the usefulness of brainstorming and Nominal Group Technique conclude that Nominal Group Technique (NGT) works better for generating ideas for all of the following reasons EXCEPT a. waiting to speak in brainstorming may disrupt the thinking process. b. members in brainstorming sessions produce fewer ideas than NGT groups. c. members who fear evaluation may not be willing to contribute ideas. d. members who make more contributions in brainstorming may earn high status and influence. e. members may loaf and let others do all the thinking and talking.

all of the above

Researchers maintain that good-looking people _______________ than less attractive people. a. are seen as friendlier b. are seen as more credible c. make more money d. get promoted more often e. all of the above

assert their ideas and verbally compete with others.

Researchers such as Deborah Tannen claim that men and women use language differently. Men, she maintains, are more likely to a. use communication to maintain relationships and cooperate with others. b. assert their ideas and verbally compete with others. c. include qualifiers and tag questions in their sentences. d. provide more supporting or explanatory details before getting to the point. e. speak tentatively.

Researchers suggest that more than 90% of the meaning generated when interacting with others is conveyed through nonverbal behavior.

Resolving group dialects requires an either/orapproach rather than a both/and approach.

Richmond and McCroskey report that "almost 50% of the population reports being scared about communicating with a person or group at some point in their lives."

Robert's Rules of Order is considered the "parliamentary bible" by many organizations.

Self-concept, self-disclosure, self-assertion, and selflessness characterize emotional intelligence

Semanticist S. I. Hayakawa refers to "denotation" as "the aura of feelings, pleasant or unpleasant, that surround practically all words."

Sensor personalities in the Myers-Briggs typology prefer to deal with details.

25%

Several studies report that without listening training, most people listen at ______ efficiency. a. 15% b. 25% c. 35% d. 45% e. 55%

Sociologist Jack Gibb describes a defensive climate as one in which members devote attention to protecting themselves and defeating their perceived opponents.

Software programs and gaming often reinforce gender bias and stereotyped gender roles in computer use.

compromise

Some club members want to increase membership dues by $7.00. Other club members want to increase them by $3.00. They have reached an impasse on the issue, so they decide to split the difference and raise the dues by $5.00. What type of conflict style did the group use? a. accommodation b. collaboration c. competition d. avoidance e. compromise

conflict ↔ cohesion

Some group members find it easier, more comfortable, and safer expressing disapproval and disagreement online than in face-to-face situations. Which group dialectic is represented in this aspect of virtual groups? a. open system ↔ closed system b. task dimensions ↔ social dimensions c. conflict ↔ cohesion d. leadership ↔ followership e. structured ↔ spontaneous

appeal to tradition

Some group members have suggested that the company sponsor an annual picnic rather than a more formal annual dinner. John disagrees with the others because the company has held a formal dinner every year for more than 10 years. Which fallacy of argument could be attributed to John's comment? a. ad hominem attack b. appeal to authority c. appeal to popularity d. appeal to tradition e. faulty cause

Speaking in an active voice ("Our group has completed the report due next week") rather than a passive voice ("The report due next week has been completed by our group") follows a team talk recommendation.

Stanley Milgram and Philip Zimbardo's classic studies demonstrated that people in authority positions exert enormous pressure on people to conform.

pressure from an authority figure can outweigh individual judgment and morality.

Stanley Milgram's classic experiment to find out whether people would obey commands to give "subjects" painful electric shocks demonstrated that a. people are ruthless when making decisions about the welfare of strangers. b. pressure from an authority figure can outweigh individual judgment and morality. c. people who know they're in experiments like to fool the researchers. d. inclusion and affection needs are strong in groups. e. group members are punished for violating norms.

desire

Stephen Covey, author of The 7 Habits of High Effective People, uses listening to illustrate the 3 components of an effective habit. According to Covey, which of the following answers is a critical component of an effective listening habit? a. hearing b. desire c. opportunity d. memory e. empathy

Stephen Covey, author of The 7 Habits of Highly Effective People, defines a habit as a practice requiring knowledge, skills, and desire.

Stereotypes often lead to prejudices.

Studies of brainstorming and Nominal Group Technique have found that Nominal Group Technique often works better for generating ideas that are both numerous and creative.

Substantive conflict in groups can improve group problem solving, promote cohesiveness, increase group knowledge, enhance creativity, and help members achieve the group's common goal.

it responds to only one example, instead of responding to Julia's larger problem of coping with a busy schedule.

Suppose Julia says, "Among all the other things I worry about, I have an important exam coming up and I fear that, given my busy schedule, I won't have enough time to study." Responding with, "You seem to be very upset about doing well on the exam" would be an inaccurateparaphrase because a. it responds to only one example, instead of responding to Julia's larger problem of coping with a busy schedule. b. you are repeating the exact words Julia said. c. you have not matched Julia's depth of feeling, given how important this exam is to her future and her hopes of getting a better job. d. you add unintended meaning to Julia's statement. e. you use language that is too simple to capture Julia's meaning.

appropriate.

Suppose someone tells your group "If you finish this eighteen-month project on time, I'll send each of you a person thank-you note. " According to your textbook, this reward is not based on well-conceived,objective criteria. In this case, the reward is not a. fair. b. equitable. c. competitive. d. appropriate. e. intrinsic.

empathic listening.

Suppose your group suggests having a meeting on Saturday morning. Nicole seems upset. You want to understand how she feels about the proposed meeting. When she explains her concerns, you should focus your efforts on a. analytical listening. b. empathic listening. c. comprehensive listening. d. appreciative listening. e. discriminative listening.

Synergy refers to a situation in which "the whole is greater than the sum of its individual parts."

Systems theory assumes that groups and their members are unpredictable.

comprehensive and analytical listening.

Task-oriented members tend to be particularly effective at a. comprehensive and analytical listening. b. comprehensive and empathic listening. c. comprehensive and appreciative listening. d. analytical and empathic listening. e. analytical and appreciative listening.

Team presentations save time, effort, and money for those preparing and making the presentation.

Textconferences are effective for collaborative decision making and resolving interpersonal problems.

The 3 creative problem-solving methods described in your textbook are the Single Question Format, brainstorming, and consensus seeking.

The 3 essential components in the Toulmin Model of Argument are the claim, evidence, and warrant.

unfinished business

The Committee to Save the Park began a discussion of plans to organize a park clean-up day. There was not enough time during the meeting to finish the discussion. In what part of the agenda for the next meeting should this issue appear? a. call to order b. reports from individuals and subcommittees c. unfinished business d. new business e. announcements

The Decreasing Options Technique (DOT) is a decision-making tool that helps groups reduce and refine a large number of suggestions into a manageable number of ideas.

The Functional Approach to group problem solving claims that communication is the instrument groups use to reach decisions and generate solutions.

The Functional Approach to group problem solving is based on several models including John Dewey's Reflective Thinking Process.

The Functional Theory Approach to problem solving emphasizes that group members must identify the resources and research necessary for making a decision before selecting appropriate procedures for developing an effective solution.

preparation, competence, and communication.

The Functional Theory approach to problem solving focuses on a. giving group members a chance to hear and understand the opinions and needs of others. b. planning and coordinating the many steps needed to carry out a solution or agreedupon action. c. allowing ideas to be generated by individuals working alone rather than emerging from group interaction. d. generating as many ideas as possible in a short period of time. e. preparation, competence, and communication.

The Golden Listening Rule is: speak unto others as you would have them speak to you.

The Myers-Briggs Type Indicator looks at the different ways in which people prefer to use their minds: specifically, the way they perceive and the way they make judgments.

The National Communication Association's Credo for Ethical Communication contends that group members should accept the consequences of their communication and expect the same of others.

The National Communication Association's Credo for Ethical Communication states that every group member should condemn communication that degrades individuals and that expresses intolerance or hatred.

The Standard Agenda requires group members to follow 7 steps that begin with task clarification and end with solution suggestions.

example

The Wings of Freedom tour includes 3 famous World War II vintage airplanes: a B-17 Flying Fortress, a B-24 Liberator, and a North American P-51. What type of evidence is used in this example? a. definition b. opinion c. statistic d. illustration e. example

refutation.

The act of proving an argument either erroneous or false, or both, is defined as a. argumentation. b. refutation. c. argumentativeness. d. reasoning. e. cooperative argumentation.

The ad hominem fallacy involves attacking a person rather than the substance of that person's argument.

The highest-performing managers show more warmth, fondness, and affection towards others than do the bottom 25% of managers.

balancing member similarities and differences.

The homogeneous ↔heterogeneous group dialectic can be described as a. balancing a commitment to group norms and standards with a willingness to differ and change. b. balancing member similarities and differences. c. balancing external support and recognition with internal group solidarity and rewards. d. balancing effective leadership with responsible followership. e. balancing members' personal goals with the group's common goal.

inequalities in access to, distribution of, and use of information technology between 2 or more populations.

The digital divide refers to a. inequalities in access to, distribution of, and use of information technology between 2 or more populations. b. inequalities in quality and quantity of participation in virtual groups by members. c. inequalities in the amount of money spent on computer technology for groups serving different departments in a company or association. d. inequalities in the credibility given to online resources such as Wikipedia. e. all of the above.

The digital divide refers to inequalities in access to and technical abilities related to computer-mediated communication.

The disadvantages of asynchronous communication include lack of spontaneity and a reliance on linear rather than interactive communication.

reports from individuals and subcommittees

The elections committee of the Student Government Council is making preparations for the upcoming campus elections. During what part of the agenda should the elections committee chairperson report on the status of the committee's work? a. call to order b. unfinished business c. new business d. announcements e. reports from individuals and subcommittees

balancing member energy and labor with the group's need for rest and renewal.

The engaged ↔disengaged group dialectic can be described as a. balancing a commitment to group norms and standards with a willingness to differ and change. b. balancing a motivation to complete tasks with promoting member relationships. c. balancing external support and recognition with internal group solidarity and rewards. d. balancing effective leadership with responsible followership. e. balancing member energy and labor with the group's need for rest and renewal.

identify the problem, create a collaborative setting, analyze the issues.

The first 3 steps in the Single Question Format for problem solving are a. analyze the issues, identify the problem, identify possible solutions. b. identify the problem, create a collaborative setting, analyze the issues. c. create a collaborative setting, analyze the issues, identify the problem. d. analyze the issues, identify possible solutions, answer the single questions. e. task clarification, fact finding, solution selection.

task clarification, problem identification, fact finding.

The first 3 steps in the Standard Agendaformat of group problem solving are a. problem identification, fact finding, solution evaluation and selection. b. problem identification, task clarification, solution implementation. c. task clarification, problem identification, fact finding. d. fact finding, problem identification, task clarification. e. fact finding, solution criteria, solution selection.

The first step in the 4Rs Method of examining group conflict is to ask "What are the Reasons why we are having this conflict?"

The first step in the 4Rs Method of examining group conflict is to ask "What are the Results of the conflict if the group fails to act?"

The frustration and personality conflicts that occur in groups as members compete for acceptance and status are the source of primary tension.

The groupthink symptom of mindguarding is illustrated in the following comment by a group member: "Let's not worry about the subcommittee report—they can't even correctly spell the name of the woman who did the research."

The groupthink symptom of rationalization is illustrated in the following comment by a group member: "What do they expect—miracles? We didn't have enough time, members, or resources to solve this problem."

The groupthink symptom of self-censorship is illustrated in the following comment by a group member: "I'm not crazy about this idea, but everyone else seems to think it's terrific. I guess I'll go along with the group and vote 'yes' when it's time to approve or disapprove the proposal."

apathy.

The most visible symptom of an unmotivated group is a. hostility. b. apathy. c. resistance. d. non-cooperation. e. confusion.

The only kind of eye contact that successfully establishes the feeling of connection with audience members is a reasonably long, in-focus look at individual listeners

balancing external support and recognition with internal group solidarity and rewards.

The open system ↔closed system group dialectic can be described as a. balancing a commitment to group norms and standards with a willingness to differ and change. b. balancing member similarities and differences. c. balancing external support and recognition with internal group solidarity and rewards. d. balancing member energy and labor with the group's need for rest and renewal. e. balancing members' personal goals with the group's goal.

performing

The participating stage in Hersey-Blanchard's Situational Leadership Model is similar to Tuckman's _________ stage of group development. a. forming b. storming c. norming d. performing e. adjourning

The person assigned as a meeting recorder can leave some members' comments "off the record" if the group decides that the comments are irrelevant or inappropriate.

The person assigned as a meeting recorder is responsible for reviewing the minutes, distributing the minutes of the meeting, and sending any reports that were prepared

The person assigned as a meeting recorder should make sure to word decisions, motions, action items, and deadlines exactly as the group makes them.n.

opinion

The president and chief executive of a virtual web space in which users can share comments claims that "The best innovations occur when you have networks of people with diverse backgrounds gathering around a problem." What type of evidence is used in this example? a. fact b. statistic c. illustration d. opinion e. example

The process of decision making requires a group to analyze a problem, debate pros and cons, and select and implement a solution.

The question "Is the information recent?" is the test for explaining why The New York Times is a more valid source than the National Enquirer.

jargon.

The specialized or technical language of a profession is referred to as a. denotative. b. dialects. c. concrete. d. abstract. e. jargon.

identification

The statement "Let's keep working on this report until we're ready for a dinner break. That way we may not have to meet tomorrow" is an indicator of which team talk dimension? a. identification b. interdependence c. power differentiation d. social distance e. negotiation process

evaluative

The statement "That's a stupid way to approach the problem" is an example of which type of response? a. descriptive b. evaluative c. problem-oriented d. strategic e. empathetic

The strategies of cognitive restructuring help highly apprehensive group members communicate more confidently because they teach them important skills for participating in a discussion.

The structure ↔ spontaneity dialectic relies on both tested procedures to help a group achieve its goal as well as creative thinking.

kinesics.

The study of body movement and physical expression is referred to as a. kinesics. b. word stress. c. proxemics. d. territoriality. e. polychronic.

competence, character, and caring

The textbook identifies 3 major factors that contribute to a speaker's credibility. What are they? a. competence, character, and caring b. attitude, appearance, and delivery c. demographics, individual, and personal attributes d. common ground, competence, and reason giving e. purpose, logistics, and content

fair; equitable; competitive; appropriate

The textbook suggests 4 criteria for developing a reward system for groups. Which answer reflects those criteria? a. fair; equitable; competitive; appropriate b. predictable; immediate; consistent; impersonal c. universal; compassionate; standard; final d. meaningful; choices of options; based on competencies; progressive e. intrinsic; extrinsic; material; personal

predictable; immediate; consistent; impersonal

The textbook suggests 4 criteria for punishing a group member. Which answer reflects these criteria? a. fair; equitable; competitive; appropriate b. predictable; immediate; consistent; impersonal c. universal; compassionate; standard; final d. meaningful; choices of options; based on competencies; progressive e. warnings; reprimands; suspension; dismissal

The use of PowerPoint to create presentation slides has been criticized because it is less interesting than a live speaker.

The use of PowerPoint to create presentation slides has been criticized because it often dominates and trivializes content.

The use of jargon is always counterproductive in communication.

dialects.

The variations in vocabulary, pronunciation, syntax, and style that distinguish speakers from different ethnic groups and geographic areas are referred to as a. denotative differences. b. dialects. c. codeswitching. d. abstract meaning. e. jargon.

How did you get there?

The warrant in an argument answers the question a. What makes you say that? b. What do you have to go on? c. How did you get there? d. Are there any exceptions? e. What conclusion or position do you advocate?

The way in which Japanese people bow toone another in a face-to-face greeting demonstrates how the culture expresses power distance.

the minutes

The written record of a group's discussion and activities is referred to as a. the minutes. b. an action item. c. an agenda. d. a report. e. a call to order.

There are 12 members in your group. How many members must be in favor of a proposal when deciding by authority rule? a. 1 b. 6 c. 7 d. 10 e. 12

politics

There are several problem-solving realities that can prevent a group from working effectively and ethically. For example, a member may side with a group leader into order to gain the leader's attention and backing. In this particular case, ____________ will likely affect the outcome of every decision and problem the group confronts. a. politics b. pre-existing preferences c. power d. procedural paralysis e. polychronics

power

There are several problem-solving realities that can prevent a group from working effectively and ethically. For example, a strong and stubborn leader can lead group members off on tangents and irrelevant discussions that have nothing to do with the group's goal. In this particular case, ____________ will likely affect the outcome of every decision and problem the group confronts. a. politics b. pre-existing preferences c. power d. procedural paralysis e. polychronics

pre-existing preferences

There are several problem-solving realities that can prevent a group from working effectively and ethically. For example, if members resist or dismiss information that doesn't mesh with their personal inclinations and attitudes, what problem-solving reality may impair group effectiveness? a. politics b. pre-existing preferences c. power d. procedural paralysis e. polychronics

There is nothing a group can do to help members who suffer from high levels of communication apprehension.

There may be times when a group member may need to behave in a way that creates a defensive climate in order to help a group achieve its goal.

codeswitching.

When African Americans speak one way among white people or in business settings and quite differently at home, they are a. using jargon. b. bypassing. c. codeswitching. d. accenting. e. culture-jumping.

Thought speed is the speed (in words per minute) that most people can think compared to the speed at which others can speak.

bulletin boards

Threaded discussions are characteristics of virtual groups using a. email. b. audioconferences. c. videoconferences. d. bulletin boards. e. all of the above.

To someone from a collectivist culture, a U.S. communicator's style and behavior may be viewed as selfish, arrogant, antagonistic, power-hungry, ruthless, and impatient.

channels

To which basic element of communication is Grace giving special attention when she prepares for an important group meeting by making sure her business suit is pressed, that her hair is well-groomed, that her perfume is pleasant but subtle, and that she takes a breath mint before entering the meeting room? a. channels b. external noise c. feedback d. verbal message e. internal noise

equality

Toby presents a proposed solution to a group problem and says "If it's okay with everyone, I'd like to explain how this solution worked in a group I once belonged to and how we pulled together to make it work. It may help us with this problem." Which supportive behavior is exemplified in Toby's statement? a. description b. empathy c. equality d. provisionalism e. spontaneity

Touch in groups can result in greater teamwork, solidarity, and sharing among members.

Transformational leaders help members understand the need for change, both emotionally and intellectually.

analytical listening

Two committee members make significantly different recommendations for the date and format of the company's annual picnic. Which type of listening will help you decide which suggestion to support? a. analytical listening b. empathic listening c. comprehensive listening d. appreciative listening e. discriminative listening

Unlike the digestive system, a computer system, or even the solar system, groups do not function as a system because they involve interdependent members interacting with one another.

helps you remember about 7 (plus or minus 2) different items or bits of information at one time.

Unlike working memory theory, short-term memory a. has a large capacity, enabling group members to remember names, numbers, and discussion issues. b. is highly effective for listening to speeches and lectures. c. helps you remember about 7 (plus or minus 2) different items or bits of information at one time. d. allows you to sift through what you've heard to create new meaning. e. does all of the above.

Videoconferences are expensive, but save travel and lodging costs as well as travel time for members.

Virtual groupthink describes the tendency of group members to express more extreme opinions and take more extreme actions.

Voting is the best way to make group decisions.

Voting works best when a group is pressed for time and the issues is not highly controversial.

autocratic

Vu tries to maintain strict control over the Spring Festival Planning Committee. He insists on determining the direction and outcome of the committee's discussion. According to Styles Leadership Theory, which leadership style is Vu using? a. democratic b. autocratic c. situational d. laissez-faire e. functional

are more confident in mediated settings than face-to-face meetings.

Walther's theory of hyperpersonal communication in virtual groups indicates that some members a. ask more personal questions of other group members. b. ask less personal questions of other group members. c. are less confident in mediated settings than in face-to-face settings. d. are more confident in mediated settings than face-to-face meetings. e. none of the above

sensor

Wanda tends to focus on details of the group project. She prefers to concentrate on one task at a time. Of all the group members, Wanda may be the most practical and realistic. Which Myers-Briggspersonality trait best describes Wanda? a. sensor b. thinker c. intuitive d. perceiver e. feeler

We usually use Hall's social distance (4 to 8 feet apart) with new acquaintances and strangers.

4 feet to 8 feet

What are the distance parameters most North Americans use when interacting with new acquaintances and strangers? a. 0 to 18 inches b. 18 inches to 4 feet c. 4 feet to 8 feet d. 8 feet to 12 feet e. 12 feet to 15 feet

listen to the argument, assess the evidence, state the claim you oppose, give an overview of your objections

What are the first 4 steps in refuting an argument? a. state the claim you oppose, assess the evidence, assess the reasoning, summarize your refutation b. listen to the argument, assess the evidence, state the claim you oppose, give an overview of your objections c. give an overview of your objections, assess the evidence, state the claim you oppose, summarize your refutation d. listen to the argument, assess the evidence, assess the reasoning, state the claim you oppose e. summarize your claim, provide reasoning, state your claim, support your claim

In order to avoid disagreement and conflict, group members agree on a common decision.

What are the signs of a false consensus? a. Every group member agrees to support a decision or action. b. In order to avoid disagreement and conflict, group members agree on a common decision. c. In order to achieve consensus, all group members take part in shaping a decision. d. A decision is made that avoids a win/loss vote. e. Consensus presents a united front to outsiders.

Reasons, Reactions, Results, Resolution

What do the 4Rs stand for in the 4Rs Method of Analyzing a Conflict? a. React, Reply, Reason, Reprimand b. Recognize, Reflect, Reconsider, Relate c. Reasons, Reactions, Results, Resolution d. Resources, Repetitions, Readiness, and Resolution e. Recognize, Reflect, Reconsider, Reject

Do any or all of the above

What does your textbook suggest a group can do to curb the disruptive behavior of a loudmouth? a. Interrupt the loudmouth. b. Have that person take minutes. c. Acknowledge that you understand the person's positions. d. Ask for viewpoints from other members. e. Do any or all of the above.

5-7 people

What is the ideal group size for a problem-solving discussion? a. 3-5 people b. 4-6 people c. 5-7 people d. 6-9 people e. 8-12 people

What do you want listeners to know, think, believe, or do as a result of your presentation?

What question should you ask when determining a presentation's purpose? a. Is there a natural order to the ideas and information you want to include in your presentation? b. What do you want listeners to know, think, believe, or do as a result of your presentation? c. How can you use information about your listeners to improve your presentation? d. Where and how can you find good ideas and information for your presentation? e. How can you adapt to the place where you will be speaking?

comprehensive listening

What type of listening is most appropriate when you want to accurately understand the meaning of group members' spoken and nonverbal messages? a. comprehensive listening b. empathic listening c. analytical listening d. appreciative listening e. discriminative listening

appreciative listening

What type of listening is most appropriate when you want to acknowledge a member's effective language skills, use of humor, or skillful presentation of arguments? a. critical listening b. empathic listening c. comprehensive listening d. appreciative listening e. discriminative listening

empathic listening

What type of listening is most appropriate when you want to understand and identify a person's feelings or motives? a. comprehensive listening b. empathic listening c. analytical listening d. appreciative listening e. discriminative listening

discriminative listening

What type of listening is so essential that it forms the basis for the other 4 types of listening? a. comprehensive listening b. empathic listening c. analytical listening d. appreciative listening e. discriminative listening

listen before you leap

When Ralph Nichols wrote "We must always withhold evaluation until our comprehension is complete," which listening strategy was he describing? a. listen for big ideas b. overcome distractions c. "listen" to nonverbal behavior d. listen before you leap e. help your group listen

When a group cannot negotiate a both/and approach to the individual goal ↔ group goal dialectic, hidden agendas are likely to result.

When a group functions as an open system, it guards its boundaries and discourages input from or interaction with the outside.

When a group is having difficulty deciding and the leader has the right to make the final decision, the group is abiding by a status norm.

role

When a group member exhibits a unique set of skills or behavioral patterns that serve specific functions within the group, that member has assumed a(n) ___________. a. norm b. role c. autocratic function d. abdicratic function e. leadership function

When a group uses creativity to enhance problem solving, insight represents the "aha" moment that occurs when a new approach or solution emerges.

When a highly disruptive member prevents a group from achieving its common goals, a group should use the following strategies—in the following order—to deal with the troublesome member: confront, exclude, and accept.

avoidance

When a member attempts to change the topic, which conflict style is a member using? a. accommodation b. avoidance c. collaboration d. competition e. compromise

compromise

When a member concedes some goals in order to achieve others, what conflict style is the member using? a. compromise b. collaboration c. avoidance d. accommodation e. competition

accommodation

When a member gives in to others at the expense of his or her own goals, what conflict style is the member using? a. collaboration b. compromise c. avoidance d. accommodation e. competition

competition

When a member is more concerned with his or her own goals than meeting the needs of the group, which conflict style is the member using? a. accommodation b. collaboration c. competition d. avoidance e. compromise

collaboration

When a member searches for new solutions that will achieve both the individual goals of group members and the group goals, what conflict style is the member using? a. competition b. avoidance c. collaboration d. accommodation e. compromise

When a task is complex and the answers are unclear, an effective group will perform better than individuals working alone.

When dealing with a group member who uses abusive language to attack or intimidate others, your textbook recommends using controlling behaviors such as raising your own voice, swearing, or using sarcasm.

When dealing with a group member who uses abusive language to attack or intimidate others, your textbook suggests asking the person to repeat what he or she has said.

When deciding how to say "No" to someone, make sure your statement is clear, as in "No, I'm not willing to take notes again."

discuss ground rules for interaction while assuring group members of continued friendship.

When designated leaders are "plucked from a group in order to lead," they should a. start out by making strong decisions to solve problems. b. avoid discussing their leadership concerns with group members until they have established referent power. c. dramatically change their behavior with members who were once their friends and colleagues in the group. d. begin by using reward and coercive power to establish their new position. e. discuss ground rules for interaction while assuring group members of continued friendship.

Display the slide, and then explain the point

When displaying presentation aids, which of the following delivery techniques should you use when presenting a set of slides? a. Display the slide, and then explain the point. b. Follow the 12x10 rule. c. Use multiple typefaces. d. Summarize your slide so listeners will not take the time to read it word-for-word. e. Use a lot of sound and animation to spice up the presentation.

use correct grammatical form

When engaging in a virtual group meeting via email, you should a. use netlingo and netspeak to save space and time. b. use electronic whiteboards to collaborate on the same document at the same time. c. use correct grammatical form. d. use all capital letters in your messages. e. let members know your viewpoints by typing "I agree" or "I disagree. "

When ethical arguers look beyond their own needs and consider the circumstances of others, they are demonstrating the common good responsibility for ethical argumentation.

videoconferences

When face-to-face interaction is not convenient or possible, which of the following communication technologies is best suited for groups dealing with conflict? a. audioconferences b. videoconferences c. bulletin boards d. email e. text messaging

When group members expect and receive an agenda in advance of meetings and follow the agenda during meetings, they are abiding by an interaction norm.

When group members use computers to interact simultaneously in real time, they are engaged in synchronous communication.

When group members work together to achieve a common goal, the size of the group, the physical setting, and the group's role and status in an organization are components of the communication context.

When groups experience apathy, intrinsic motivators—such as a sense of meaningfulness and progress—are minimal or missing.

In individualistic cultures, "saving face" is more important than winning an argument.

When helping group members from collectivist cultures maintain and save "face," you should keep in mind all of the following perspectives about conflict and "face" EXCEPT a. The need to save "face" during a conflict derives from the personal relationships among members. b. Conflict resolution requires that "face" issues be mutually managed before discussing other issues. c. In individualistic cultures, "saving face" is more important than winning an argument. d. Conflict resolution succeeds when group members save "face" and also claim they have "won." e. Cultures that place a great deal of value on "saving face" discourage personal attacks.

let latecomers sit without participating until they have observed enough to be able to contribute

When members are late to a meeting, the chairperson should a. wait to start until all members have arrived. b. review what has been accomplished whenever a latecomer arrives. c. let latecomers sit without participating until they have observed enough to be able to contribute. d. publicly reprimand latecomers. e. assign latecomers tasks that no one else wants to do.

When members disagree about issues, ideas, decisions, actions, or goals, substantive, affective, and procedural conflicts are likely to arise.

state your claim, support your claim, provide reasons, summarize your argument

When presenting an argument, in which order should you use the following steps? a. summarize your argument, provide reasons, support your claim, state your claim b. support your claim, summarize your argument, state your claim, provide reasons c. state your claim, support your claim, provide reasons, summarize your argument d. provide reasons, summarize your argument, state your claim, support your claim e. state your claim, summarize your argument, provide reasons, support your claim

When presenting an argument, you should state your claim, support your claim with evidence, and provide reasons why your evidence supports your claim.

When providing informational feedback to group members, "it" statements avoid using the word "you" when describing individual or group behavior.

When providing informational feedback to group members, "it" statements focus more on personal traits of individual group members than on the task.

When refuting an argument, make sure you have assessed whether the argument's evidence supports the claim or is faulty.

both/and

When seeking to resolve group tensions, the dialectic approach recommends a __________________ approach. a. compromise b. either/or c. both/and d. approach/avoidance e. task/maintenance

When setting goals, groups should ask questions about the goal's clarity, difficulty, meaningfulness, and cost.

When someone from within a group is appointed as its leader, the new leader should openly discuss leadership and seek members' help in resolving potential problems.

When there is enormous pressure for group members to conform, a disruptive member can help the group by not conforming to group norms.

When trying to find common ground with listeners, find a belief or value that you share with those who disagree with you.

When you have strong beliefs about an issue and believe that the group may be acting unethically or illegally, a compromise conflict style may be the most appropriate.

common ground

When you identify a belief or value that you share with audience members who disagree, you have found a basis for a. demographic traits. b. individual attributes. c. claim of value. d. common ground. e. personal credibility

When you provide reasons why your evidence supports your claim in an argument, you are explaining the argument's warrant.

When you talk to participants at other sites in a videoconference, look directly at the camera, not at other members' images on a television monitor.

When your group is trying to reach consensus, you should not agree to a decision or solution you adamantly dislike and can't possibly support.

implicit norm

Whenever your department has a staff meeting, the supervisor always sits at the head of the table. Group members know they should not take the seat at the head of the table even though they have not been told to avoid that seat. A(n) _______________ is operating in the group. a. conforming norm b. implicit norm c. deviant norm d. explicit norm e. inclusion norm

Whereas an example refers to a specific case or instance, illustrations are longer, extended examples.

Whereas managers focus on effectiveness, leaders are concerned with efficiency.

physiological and safety needs

Which 2 of Maslow's needs would be classified as satisfiers rather than motivators? a. physiological and safety needs b. safety and belongingness needs c. belongingness and esteem needs d. esteem needs and self-actualization needs e. self-actualization and control needs

expert power

Which category of power is operating when a group member nominates someone as a leader by saying, "I recommend that Romero be appointed chair of the building committee given his extensive experience as a successful contractor"? a. referent power b. persuasive power c. reward power d. legitimate power e. expert power

Members like to concentrate on one job before moving to another.

Which characteristics are common in monochronic time cultures? a. Members like to concentrate on one job before moving to another. b. Members are frequently late for appointments. c. Members like thinking about several tasks at one time. d. Members feel comfortable holding 2 or 3 conversations at the same time. e. Relationships are far more important than schedules.

qualifier

Which component of the Toulmin Model of Argument is indicated by words in a claim such as "likely," "possibly," or "probably"? a. reservation b. evidence c. data d. qualifier e. warrant

claim

Which component of the Toulmin Model of Argument is represented in Part I of the following argument? I. Joan would be a good leader. / II. Good leaders are effective communicators. / III. Joan got an A in the communication course she took. a. claim b. evidence c. warrant d. backing e. reservation

warrant

Which component of the Toulmin Model of Argument is represented in Part II of the following argument? I. Joan would be a good leader. / II. Good leaders are effective communicators. / III. Joan got an A in the communication course she took. a. claim b. evidence c. warrant d. backing e. reservation

evidence

Which component of the Toulmin Model of Argument is represented in Part III of the following argument? I. Joan would be a good leader. / II. Good leaders are effective communicators. / III. Joan got an A in the communication course she took. a. claim b. evidence c. warrant d. qualifier e. reservation

accommodation

Which conflict style has a high concern for group goals and a low concern for the member's personal goals? a. accommodation b. collaboration c. competition d. avoidance e. compromise

accommodation

Which conflict style would be appropriate if the issue is very important to others but is not very important to you; you realize that you are wrong or that you have changed your mind; it is more important to preserve group harmony than resolve the issue? a. accommodation b. collaboration c. competition d. avoidance e. compromise

low power distance

Which cultural dimension would be characterized by the following components: (1) subordinates should be consulted; (2) privileges and status symbols are frowned upon; (3) parents treat their children as equals; and (4) teachers expect students to express their opinions in class? a. individualism b. collectivism c. uncertainty avoidance d. low power distance e. high power distance

concern for personal goals ↔ Concern for group goals

Which dialectic tension is represented in the 5 traditional conflict styles: accommodation, avoidance, collaboration, competition, and compromise? a. reward ↔ punish b. reliance on emotions ↔ reliance on reasoning and logic c. homogeneous ↔ heterogeneous d. concern for personal goals ↔ Concern for group goals e. open system ↔ closed system

provisionalism

Which dimension of a supportive communication climate is evident when group members are flexible, offer ideas, and welcome suggestions from others? a. description b. provisionalism c. problem control d. neutrality e. certainty

performance

Which element of presentation speaking is represented by the following guideline for a team presentation: "Practice until the team presentation approaches perfection"? a. purpose b. performance c. credibility d. content e. organization

Millennials

Which generation is described as follows: they are confident and have high self-esteem, are collaborators who favor teamwork, and generally like keeping their career options open. a. Traditionalists b. Boomers c. Generation Xers d. Millennials e. Builder Generation

Boomers

Which generation is described as follows: they are workaholics who are willing to challenge the status quo and are politicallyadept on the job. They believe that they are always right, but are willing to work hard to get what they want. a. Traditionalists b. Boomers c. Generation Xers d. Millenials e. Builder Generation

conformity ↔ nonconformity

Which group dialectic is represented in Patricia Wallace's concept of group polarization? a. engaged ↔ disengaged b. task dimensions ↔ social dimensions c. conformity ↔ nonconformity d. leadership ↔ followership e. homogeneous ↔ heterogeneous

forming, storming, norming, performing, adjourning

Which is the correct order for Tuckman's 5 group development stages? a. forming, storming, norming, performing, adjourning b. forming, norming, performing, storming, adjourning c. norming, forming, storming, performing, adjourning d. norming, storming, performing, forming, adjourning e. storming, norming, forming, performing, adjourning

generate ideas, post ideas, sort ideas, dot ideas

Which is the correct order of the four steps in the Decreasing Options Technique? a. generate ideas, post ideas, sort ideas, dot ideas b. dot ideas, sort ideas, post ideas, generate ideas c. generate ideas, post ideas, dot ideas, sort ideas d. post ideas, generate ideas, dot ideas, sort ideas e. post ideas, generate ideas, sort ideas, dot ideas

credibility

Which key element of presentation speaking is represented by the guiding principle "enhance your believability"? a. audience b. credibility c. logistics d. content e. performance

esteem

Which of Maslow's Hierarchy of Needs is primarily met when someone joins an exclusive club or is elected as leader of a prestigious group? a. safety b. self-actualization c. esteem d. belongingness e. physiological

esteem needs

Which of Maslow's needs can a group meet if it deliberately limits its membership to carefully selected, notable individuals? a. physiological needs b. safety needs c. esteem needs d. belongingness needs e. self-actualization needs

Extemporaneous speaking

_____________ is the most common form of presentation delivery. a. Impromptu speaking b. Extemporaneous speaking c. Manuscript speaking d. Memorized speaking e. None of the above

status norm

Which of the 4 categories of norms is operating in the following example? Most group members defer to or agree with Tasha and Bill when they make a recommendation. A(n) _______________ is operating in this circumstance. a. status norm b. interaction norm c. achievement norm d. procedural norm e. inclusion norm

procedural norm

Which of the 4 categories of norms is operating in the following example? Your group makes decisions by majority rule. A(n) _______________ is operating in this circumstance. a. status norm b. interaction norm c. achievement norm d. procedural norm e. inclusion norm

help your group listen

Which of the follow listening strategies would you be using if you asked "Am I right in saying that all of us agree to meet on Saturday to finish the project?" a. listen for big ideas b. overcome distractions c. "listen" to nonverbal behavior d. listen before you leap e. help your group listen

structure, schedule, chairperson

Which of the following answers depicts the 3 elements of a meeting described in the textbook? a. structure, leadership, followership b. structure, schedule, chairperson c. conflict, cohesion, engagement d. members, leaders, engagement e. chairperson, agenda, minutes

use telephones to which most members have easy access.

Which of the following answers describes 1 of the many advantages of using audioconferences as a medium for virtual group work? Audioconferences a. allow members to work on nongroup work during the meeting. b. are easier to set up than face-to-face meetings. c. require an investment in compatible equipment. d. use telephones to which most members have easy access. e. intensify the viewpoints of individual group members.

all of the above

Which of the following answers describes a characteristic of asynchronous communication? a. It is linear. b. Immediate feedback is not received. c. It is not interactive. d. It is more deliberate than synchronous communication. e. all of the above

They require training, facilitation, and technical support

Which of the following answers is NOT an advantage of using electronic meeting systems to conduct group work? a. They usually result in shorter and more productive meetings. b. They require training, facilitation, and technical support. c. They are efficient ways to tap expertise and opinions. d. They can reorganize and prioritize ideas and issues in a variety of ways. e. They are good for brainstorming, displaying data, and evaluating options.

They require very little technical training and assistance.

Which of the following answers is NOT an advantage of using electronic meeting systems? a. They are good for brainstorming. b. They require very little technical training and assistance. c. They facilitate collaboration. d. Input can be anonymous. e. The process can inhibit groupthink.

It reduces nonverbal influences.

Which of the following answers is NOT an advantage of using textconferencing for virtual group communication? a. It can save time and money. b. It allows time for reflection. c. It reduces nonverbal influences. d. It produces a written record. e. It allows for quick dissemination of information.

Dress appropriately.

Which of the following answers is NOT an essential guideline for conducting and participating in an effective videoconference? a. Limit participation to no more than 3-6 group members. b. Dress appropriately. c. Identify yourself by name whenever you speak. d. Always keep your comments short and to the point. e. all of the above

They are not effective for collecting data and detailed planning.

Which of the following answers is a disadvantage of using videoconferences to conduct group meetings? a. They are not effective for collecting data and detailed planning. b. They are not effective for collaborative decision making. c. They are not effective for negotiating interpersonal conflicts. d. They are not effective for problem solving. e. They are not effective for sharing information.

Groups require significant time, energy, and resources.

Which of the following characteristics demonstrates one of the disadvantages of working in groups? a. Groups make better decisions when working on complex tasks. b. Working in groups enhances member learning. c. Groups require significant time, energy, and resources. d. Groups are often more creative than members working alone. e. Members usually enjoy working with others in groups.

It focuses on goal clarity and cultivating a supportive communication climate.

Which of the following characteristics makes the Single Question Format different compared to the Standard Agenda? a. It focuses on decision making and creativity. b. It focuses on the competent performance of each problem-solving phase. c. It focuses on task clarification solution implementation. d. It focuses on goal clarity and cultivating a supportive communication climate. e. It focuses on seeking consensus and avoiding false consensus.

adherence to group norms

Which of the following characteristics was NOT one of the 8 characteristics that emerged in the Carl Larson and Frank LaFasto study that asked "What are the secrets of successful teams?" a. adherence to group norms b. a clear, elevated goal c. competent team members d. a collaborative climate e. principled leadership

the A-E-I-O-U Model

Which of the following conflict management methods is expressed as "We should express our concerns about the conflict and suggest a solution"? a. arbitration b. mediation c. negotiation d. the 4Rs Method e. the A-E-I-O-U Model

Highly apprehensive members agree with others rather than voice disagreement.

Which of the following descriptions is likely to be true of highly apprehensive group members compared to low apprehensive members? a. Highly apprehensive members talk more in group discussions. b. Highly apprehensive members are more likely to become group leaders. c. Highly apprehensive members appear more confident. d. Highly apprehensive members assert themselves and their beliefs. e. Highly apprehensive members agree with others rather than voice disagreement.

Members may take time off to "play" when work becomes too intense.

Which of the following examples best illustrates the systems theory principle that "systems try to maintain balance in their environment"? a. Members may take time off to "play" when work becomes too intense. b. Members may unexpectedly come up with new ideas and techniques. c. Effective groups have clear goals. d. Groups suffer if members fail to cooperate. e. Groups rely on member input to achieve a common goal.

Everyone abides by the "be on time; be out on time" rule set on the first day of the group meetings.

Which of the following examples depicts an explicit norm? a. Group members have learned to leave the seat nearest the door for their leader. b. Within a few days after work together in a newly formed committee, members begin using one another's first names. c. Ralph has begun bringing extra copies of the group's agenda to the meeting for members who have forgotten theirs. d. Everyone abides by the "be on time; be out on time" rule set on the first day of the group meetings. e. After getting the "evil eye" from several members, Ruthie stops checking her BlackBerry during meetings.

Members have learned that because meetings usually begin fifteen minutes later than scheduled, they can arrive a little late.

Which of the following examples depicts an implicit norm? a. As specified in the group's bylaws, members use parliamentary procedure when the group debates a motion. b. Even though members know one another's names, everyone wears their companyissued nametags to meetings. c. Members take their turn—in alphabetical order—taking minutes at every meeting. d. Members have learned that because meetings usually begin fifteen minutes later than scheduled, they can arrive a little late. e. Members agree that no one should be allowed to consult their BlackBerries during a meeting without permission.

Distribute the minutes of the meeting as soon as possible.

Which of the following guidelines will help you conduct and participate in an effective audioconference? a. Limit participation to no more than 15 group members. b. Begin the meeting by reading the agenda to all members. c. Distribute the minutes of the meeting as soon as possible. d. Regardless of their roles, discourage members from signing off during the audioconference. e. Avoid taking audioconference time to schedule the date and time for a subsequent meeting.

Reinterpretation

Which of the following is NOT part of the 4R method of Conflict Management? a. Reasons b. Reactions c. Results d. Reinterpretation e. Resolution

fairness

Which of the following is an example of an abstract word? a. meeting b. table c. computer d. dictionary e. fairness

gender

Which of the following items will a speaker examine when analyzing the demographic traits of an audience or group of listeners? a. gender b. job titles c. special interests d. relationships with other members e. length of group membership

job titles

Which of the following items will a speaker examine when analyzing the individual attributes of an audience or group of listeners? a. gender b. job titles c. race d. religion e. ethnicity

Recognize and celebrate group accomplishments.

Which of the following motivational strategies can help you promote a sense of progress in your group? a. Set high standards for yourself and others. b. Recognize and celebrate group accomplishments. c. Become well informed about the group's work. d. Let members make decisions about how the group does its work. e. Encourage members to volunteer for worthy group tasks that interest them.

the Standard Agenda

Which of the following problem-solving procedures is based on John Dewey's Reflective Thinking Process? a. the Standard Agenda b. the Single Question Format c. Nominal Group Technique d. brainstorming e. Functional Theory

Group input and interaction are critical

Which of the following reasons is sound justification for scheduling or attending a group meeting? a. You hate to write reports and memos. b. You prefer not to do the research yourself. c. You feel lost without colleagues. d. Group input and interaction are critical. e. all of the above

Judaism

Which of the following religions is the oldest? a. Catholicism b. Islam c. Judaism d. Buddhism e. Christianity

Jury members deliberating a court case.

Which of the following situations best represents group communication as defined in the textbook? a. People talking in an elevator. b. People discussing the weather at an airport. c. Fans cheering at a baseball game. d. Jury members deliberating a court case. e. A congregation listening to a sermon.

They are granted by supervisors rather than group members.

Which of the following statements about the value of extrinsic rewards is the most accurate? a. They are granted by supervisors rather than group members. b. They satisfy only physical and safety needs. c. They motivate group members to work together. d. They appeal to members' passions. e. They place primary emphasis on the group's goals.

The member is less likely to be persuaded by others.

Which of the following statements best describes a highly argumentative group member? a. The member is not confrontational. b. The member has less influence in group decision making. c. The member is less likely to be persuaded by others. d. The member is less likely to be chosen as the group leader. e. all of the above

There is more spontaneous and dynamic interaction.

Which of the following statements best explains an advantage of synchronous communication? a. There is more time to compose responses. b. Documents are easier to review and edit. c. There is more spontaneous and dynamic interaction. d. Members can schedule a convenient time to respond to messages. e. It is easier to set up a synchronous virtual meeting.

Members focus on the issues.

Which of the following statements characterizes constructive conflict? a. Members focus on the issues. b. Members' contributions are devalued. c. Members protect and defend their own ideas. d. Members avoid conflict. e. Members resist change and try to maintain traditional procedures.

"Could we back up and look at this from a different angle?"

Which of the following statements illustrates the Conflict Management Dimension of team talk? a. "We've finished this in record time. " b. "Hey guys, let's find out where Lee stands on this before we do anything this far out." c. "Could we back up and look at this from a different angle?" d. "How many of you think that Lee is right?" e. "Does this meet our standard for good work?"

"Hey guys, let's find out where Lee stands on this before we do anything this far out."

Which of the following statements illustrates the Social Equality Dimension of team talk? a. "I don't think we should quit until we're finished. " b. "Hey guys, let's find out where Lee stands on this before we do anything this far out." c. "What do you need to know from us to do this?" d. "How many of you think that Lee is right?" e. "We've always done it this way."

Members want to conform to group expectations.

Which of the following statements is characteristic of a cohesive group? a. Members interact with each other less. b. Members make a lot of negative statements about the group. c. Members want to conform to group expectations. d. The group lacks creativity. e. none of the above

It does not motivate.

Which of the following statements is most accurate about using punishment as a motivational tool? a. It does not motivate. b. It increases productivity. c. It increases group cohesiveness. d. It increases group commitment. e. It should never be used.

I like to be accurate, clear, and direct when I talk to others.

Which of the following statements would be made by someone from a low-context culture? a. I rely on facial expressions to interpret what others mean. b. Feelings are a valuable source of information. c. I try to maintain harmony in my communication with others. d. I like to be accurate, clear, and direct when I talk to others. e. I communicate in an indirect fashion.

Don't say "Yes" or "No" until you hear and understand a specific request

Which of the following strategies and skill are effective when you need to and should say "No" to someone? a. Use assertive words but passive nonverbal communication. b. Don't say "Yes" or "No" until you hear and understand a specific request c. Ask permission to say "No" such as "Will you be upset if I don't do this?" d. Anticipate the person's request before you hear the question so you can stop him or her from asking. e. Avoid saying "No" if the other person won't like your answer.

Seek and take advantage of new opportunities.

Which of the following strategies can help you motivate other members by promoting a sense of choice in your group? a. Express enthusiasm; don't be critical or cynical. b. Set high standards for yourself. c. Seek and take advantage of new opportunities. d. Develop a group method for tracking and measuring progress. e. Recognize and celebrate the accomplishments of others.

Tell them how valuable they are to the group.

Which of the following strategies is mostlikely to motivate group members with strong inclusion needs? a. Spend time with them in social settings. b. Tell them how valuable they are to the group. c. Make them chair of a subcommittee. d. Give them special, individual assignments. e. Let them know how much you like them as friends.

all of the above

Which of the following strategies is recommended as an effective method for dealing with destructive nonconformity in groups? a. Accept the member's disruptive behavior. b. Confront the disruptive member and try to modify his or her behavior. c. Exclude the disruptive member by ignoring his or her comments during the discussion. d. all of the above

Follow through on any promises to correct the situation.

Which of the following suggestions can help you apologize to a group when an apology is appropriate? a. Identify member responsibility for problems with "you" statements. b. Clearly identify who is to blame for the problem. c. Disregard how others might feel as the result of your actions. d. Follow through on any promises to correct the situation. e. Plead for forgiveness because you have apologized.

connotation

Which of the following terms is used to describe the personal feelings and emotions connected to the meaning of a word? a. bypassing b. denotation c. connotation d. abstract e. concrete

extraversion

Which of the following traits are included in the Big Five Personality Traits and in the Myers-Briggs Type Indicator? a. extraversion b. neuroticism c. agreeableness d. conscientiousness e. openness to experience

lurkers and loafers

Which of the following types of member behaviors are unique in causing problems for groups using email to conduct business? a. dominators and monopolizers b. deserters and confessors c. lurkers and loafers d. gatekeepers and followers e. hoggers and bloggers

burps

Which of the following words would be considered the most concrete description of a member's behavior? a. disrupts b. rude c. insensitive d. burps e. offends

space arrangement

Which organizational pattern would probably be most effective for a presentation examining 6 school systems and how public school funding varies based on the location and wealth of each school system's community? a. time arrangement b. space arrangement c. problem-solution d. topical e. cause and effect

compare and contrast

Which organizational pattern would probably be most effective for a presentation assessing the merits of 2 political candidates? a. time arrangement b. space arrangement c. problem-solution d. compare and contrast e. cause and effect

causes and effects

Which organizational pattern would probably be most effective for a presentation describing the hardships experienced by undocumented workers who do not seek medical care when they are very ill? a. reason giving b. problem-solution c. causes and effects d. stories and examples e. compare-contrast

time arrangement

Which organizational pattern would probably be most effective for a presentation designed to explain a company's hiring procedures step by step? a. time arrangement b. space arrangement c. problem-solution d. comparison-contrast e. causes and effects

problem-solution

Which organizational pattern would probably be most effective for a presentation that explains why trash recycling is needed and how the community can implement a more effective recycling program? a. time arrangement b. space arrangement c. problem-solution d. comparison-contrast e. causes and effects

Geert Hofstede

Which scholar(s) define(s) an intercultural dimension as an aspect of a culture that can be measured relative to other cultures? a. Isabel Briggs Myers and Katherine Briggs b. Geert Hofstede c. Edward Hall d. Myron Lustig and Jolene Koester e. Harry C. Triandis

preview your objections

Which step in refuting an argument would be characterized by a statement such as "I don't support the increase in student activity fees for 2 reasons: the college just raised tuition 5%, and the poor economy has stressed many students and their parents to the limit"? a. assess the reasoning b. state the opposing claim c. assess the evidence d. listen to the argument e. preview your objections

illusions of invulnerability

Which symptom of groupthink is expressed when a group member says "Of course, we're right. We have a perfect safety record, have done this many times, and nothing's gone wrong"? a. morality b. stereotyping outsiders c. mindguarding d. illusion of unanimity e. illusions of invulnerability

pressure on dissent

Which symptom of groupthink is expressed when one group member confronts another by saying "Why aren't you in favor of this? You're the only one who's against it. Give it up!"? a. rationalization b. self-censorship c. mindguarding d. pressure on dissent e. illusion of invulnerability

structure ? spontaneity and leadership ? followership

Which two group dialectics are particularly relevant when planning and conducting meetings? a. structure ? spontaneity and leadership ? followership b. individual goals ? group goals and conformity ? nonconformity c. heterogeneous ? homogeneous and conflict ? cohesion d. engaged ? disengaged and open system ? closed system e. both b and c

body movement

While preparing for a corporate job interview, Richard pays careful attention to selecting appropriate clothing (including the long-sleeved shirt to hide his tattoo), reminding himself to smile and establish eye contact with the person who will be interviewing him, and answering possible questions in a strong, confident voice. What aspect of nonverbal communication has Richard failed to consider? a. appearance b. vocal quality c. facial expression d. body movement e. all of the above

Women are less likely than men to be preselected as leaders.

Work groups collaborate to achieve specific goals on behalf of a business or organization.

Working memory functions to help people remember a series of numbers, words, sentences, or paragraphs immediately after hearing them.

evaluating the quality of arguments and evidence.

You can become a more effective analytical listener by a. avoiding evaluative reactions. b. paying attention to the clarity of a member's words. c. maintaining a strong belief in your own position. d. evaluating the quality of arguments and evidence. e. doing all of the above.

all of the above

You can become a more effective appreciative listener by a. setting aside time for appreciative listening. b. preparing to listen appreciatively. c. welcoming opportunities to hear something challenging. d. both a and b e. all of the above

doing all of the above.

You can become a more empathic listener by a. being conscious of your feedback. b. focusing on the speaker, not yourself. c. avoiding talking about your own experiences and feelings. d. monitoring your feedback to show concern. e. doing all of the above.

You can change group communication norms by changing the way youspeak during a discussion.

You can engage in useful self-listening by asking yourself, "What do I really want to say to this member or the group?" and then saying it.

You can enhance group cohesiveness by using terms such as "I" and "my" instead of "we" and "our."

You can enhance listening comprehension by asking good questions during a discussion.

Members encourage tough competition among one another in order to make the best decisions.

You can help promote constructive conflict by abiding by all of the following principles EXCEPT a. Disagreement does not result in punishment. b. Members encourage tough competition among one another in order to make the best decisions. c. Members will work with one another toachieve mutually satisfying resolution of conflicts. d. Lower-status members are free todisagree with higher-status members. e. the group has an agreed-upon approach for conflict resolution and decision making.

You can help satisfy a member's control need by giving that person responsibility for and leadership of a special project or a highly visible and important subcommittee.

You can help your group by regularly interrupting a group discussion to remind everyone that it's important to listen well.

You can reduce the chances of groupthink by following a formal decision-making procedure that encourages members to disagree and evaluate one another's ideas.

forming

You have just joined a newly formed group responsible for developing a recycling program for your community. At first, group members are somewhat uncomfortable working with strangers. Which of Tuckman's stages of group development is your group experiencing? a. norming b. storming c. forming d. performing e. reforming

Communication apprehension

_____________ refers to the level of fear or anxiety associated with either real or anticipated communication with another person or persons. a. Self-concept b. Feedback c. Communication apprehension d. Assertiveness e. Confidence

Do you agree with the source's claims and point of view?

You should ask all of the following questions when trying to determine the objectivity or accuracy of evidence from an internet source EXCEPT a. Is statistical data well labeled and easy to read? b. Are the sources of information available so you can verify their claims? c. Does it account for opposing points of view? d. Is the information free of grammatical, spelling, and typographical errors that could indicate a lack of quality control? e. Do you agree with the source's claims and point of view?

You should balance the sequence of discussion topics in an agenda by putting important and difficult items at the very beginning of the meeting.

Your biases, distracting thoughts about other activities, fatigue, and hunger can cause noise in a communication transaction.

make only 1 point on each slide

Your book makes 2 recommendations to help you "exercise restraint" when designing presentation slides. One of those recommendations is a. use no more than 2 typefaces. b. avoid type that is smaller than 18 points. c. use no more than 1 slide per minute. d. make only 1 point on each slide. e. choose a modest background that will not compete with your words, charts, or graphics.

Your credibility as a speaker represents the extent to which listeners believe you and the things you say.

primary group.

Your family is an example of a a. primary group. b. social group. c. public group. d. service group. e. none of the above

referent power

Your group has chosen Madeleine as its leader because she has demonstrated strong organizational and problem-solving skills as well as a talent for motivating members and resolving conflict. What type of power does Madeleine have? a. referent power b. coercive power c. informational power d. legitimate power e. expert power

explicit norm

Your group has discussed and decided that members will take turns recording and typing the minutes from each meeting. A(n) _______________ has been established. a. conforming norm b. implicit norm c. deviant norm d. explicit norm e. inclusion norm

brainstorming

Your group needs to come up with a discussion topic for a class assignment. The group works together, suggesting as many topics as possible. Members welcome all ideas and do not criticize the suggestions of other members. Which decision-making method is the group using? a. the Functional Approach b. the Single Question Format c. brainstorming d. consensus seeking e. Nominal Group Technique

Your textbook defines group communication as the interaction of 5 to 7 people working to make a good decision.

Your textbook describes a study in which personnel managers identified effective listening as the most important communication skill needed by their employees.

The value of notes decreases as the volume of your notes increase.

Your textbook describes the dilemma students face when taking notes during a discussion or in the classroom. Which of the following statements best describes this dilemma? a. Most of us listen at only 25% efficiency. b. The value of notes decreases as the volume of your notes increase. c. We are not flexible notetakers. d. A meeting's minutes or an instructor's handouts are better than the notes taken by a listener. e. Effective notetakers take notes in outline form.

Your textbook divides norms into four categories: interaction norms, procedural norms, status norms, and achievement norms.

follow the 6-by-6 rule

Your textbook makes 2 recommendations to help you "exercise restraint" when designing presentation slides. One of those recommendations is a. avoid the fancy, but difficult-to-read fonts. b. use common typefaces such as Arial and Times Roman. c. follow the 6-by-6 rule. d. respect copyright laws when choosing graphics from other sources. e. use type that is larger than 36 points

Explain why your actions are justified.

Your textbook offers all of the following guidelines for making an effective apology EXCEPT a. Take responsibility for your actions with "I" statements. b. Clearly identify the behavior that was wrong. c. Explain why your actions are justified. d. Acknowledge how others might feel. e. Express regret.

Do not begin the meeting until all the important group members are present

Your textbook suggests all of the following strategies for keeping a meeting moving at a comfortable pace EXCEPT a. Do not begin the meeting until all the important group members are present. b. Stick to the agenda. c. Place a time limit on each agenda item. d. Stay focused on the meeting's goal. e. Schedule another meeting to discuss unfinished business.

Force yourself to speak as much and as often as you can to a variety of large and small audiences.

Your textbook suggests all of the following strategies for reducing communication apprehension in groups EXCEPT a. Realize that everyone experiences communication apprehension. b. Be well prepared. c. Force yourself to speak as much and as often as you can to a variety of large and small audiences. d. Substitute worrisome, irrational thoughts about communicating with more positive thoughts. e. Take time to visualize yourself communicating effectively.

Women should avoid disagreeing and arguing with men.

Your textbook urges both men and women to adapt to the opposite sex's way of thinking and making decisions by heeding all of the following recommendations EXCEPT a. Men should not use sarcasm and tell women they're illogical. b. Women should not force men to talk about or display their emotions. c. Women should ask men what they think rather than what they feel. d. Men should listen to what women say but avoid trying to solve their problems for them. e. Women should avoid disagreeing and arguing with men.

Hidden agendas

_________ occur when members' private goals conflict with the group's common goals and represent what people really want rather than what they say they want. a. The storming stage b. Hidden agendas c. Primary tension d. Tertiary tension e. Implicit norms

Listening

__________ is the ability to understand, analyze, respect, and respond to the meaning of another person's spoken and nonverbal messages. a. Feedback b. Listening c. Self-centered listening d. The Golden Listening Rule e. Working memory

Maintenance

_______________ functions describe group members who strive to get along and satisfy one another's needs while pursuing a shared goal. a. Self-centered b. Task c. Maintenance d. Participation e. All of the above

Self-centered

_______________ functions describe negative roles in which individual needs are put ahead of both the group's goal and other members' needs. a. Self-centered b. Task c. Maintenance d. Participation e. All of the above

Team talk

_______________ is the means we use to achieve group goals, the stimulus we use to build relationships, and the evidence we use to assess group work. a. Connotation b. Bypassing c. Climate d. Team talk e. Provisionalism

An agenda

_______________ is the outline of items to be discussed and the tasks to be accomplished at a meeting. a. A set of minutes b. An action item c. An agenda d. A report e. A call to order

Nominal Group Technique

_______________ was developed by Delbecq and Van de Ven as a way of maximizing participation in problem-solving and program-planning groups while minimizing some of the interpersonal problems associated with group interaction. a. The Standard Agenda b. Brainstorming c. The DOT Method d. Nominal Group Technique e. Single Question Format

Paraphrasing depth

______________refers to the degree to which you match the importance of and emotions in the speaker's message in your response. a. Paraphrasing content b. Paraphrasing depth c. Paraphrasing meaning d. Paraphrasing language e. Paraphrasing nonverbal

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