TIM 311 - Chapter 9

Outsourcing the training and development function can be characterized as what?

A marriage

Which of the following is a hallmark of a learning organization>

An organization that thinks of learning is synonymous with working

What does the "A" in the T.R.A.I.N. acronym stand for?

Ask questions

What is the second step in the four-step training method?

Conduct the training

In which of the following adverse work situations is training the best situation for solving the problem?

Increase in employee accidents due to improper lifting techniques

Training reduces turnover by providing employees with:

Increased job satisfaction

Mohra is walking through the club's main kitchen with checklist. She's trying to determine whether all sanitation guidelines are being strictly adhered to. She carefully marks how each task is being performed so she can determine what type of training is needed and how much. What type of data collection is she using?

Inspections

__________ is systematic process for determining gaps between ideal and actual performance.

Need assessment

Which type of training provides maximum realism and is conducted during normal business hours?

On-the-job training

If current club employees are teaching newbies to "act as we act", what type of socialization is taking place?

Serial