Topic 1- End of Topic Knowledge Check

Which of the following are benefits of proactive scanning? a) scanning drives organizational learning b) scanning helps the company anticipate change c) scanning provides a positive, but low return on investment d) scanning identifies threats and opportunities e) a, b, and d only

a, b, and d only

To prepare an aggregate plan, you need which of the following? a) a materials requirement plan b) knowledge regarding your production capacity c) a demand forecast d) cost data for different resources e) b,c, and d only

b, c, and d only

Which two costs does the economic order quantity balance? -Set up costs and carrying (on holding) costs -Transportation costs and carrying (or holding) costs -Unit costs and set-up costs -Unit costs and transportation costs

Set up costs and carrying (or holding) costs

Which of the following are issues that make services challenging to manage effectively? Services cant be shipped Services cant be inventoried Services delivery is hard to control All of the above

All of the above

Which of the following influences your choice of technology as you design a production or service process? Production volumes Financial Resources Labor Cost Inter-changeability of capital and labor Technology used by rivals All of the above

All of the above

Which of the following are reasons why managers often struggle to work closely together to create customer value? -Managers focus on improving their own firm's stock price -Metrics are short-term and local- i.e., they focus on the here and now -Managers are too busy putting out fires to learn how to implement collaborative business models -Most managers don't possess collaboration skills -All of the above

All of the above

Which of the following accurately describe a supply chain map? -To read a supply chain map, you start with the focal firm -Suppliers are mapped on the left side of the focal firm -Customers are depicted on the right side of the focal firm -Suppliers and customers are organized in columns called tiers -Products and services flow from left to right -All of the above

All of the above

Which of the following characterizes design for manufacturability? a) products are designed so that they can be easily and inexpensively made b) products and process design are considered simultaneously c) Products are designed by sequentially passing responsibility from one function to another e) both a and b

Both a and b

Which of the following is not a data-collection tool commonly used in scanning initiatives? In-depth interviews Horoscopes Literature search Key-information surveys

Horoscopes

Which of the following is not a common pitfall of proactive scanning? -Failure to collectively push the boundaries -Failure to follow the process -Failure to involve the right people -Failure to dig deeply -None of the above; they are all pitfalls

None of the above, they are all pitfalls

Which of the following innovators/management gurus was responsible for the scientific method? Henry Ford Alfred Sloan Eli Goldratt Eli Whitney Frederick Taylor

Frederick Taylor

Although it is difficult, serious service providers can control customer behavior in a way consistent with how manufacture controls the physical dimension of a product

False

Companies have refined their forecasting techniques to the point that forecasts are almost always right. Big date has solved the forecasting dilemma

False

Customer contract refers to how often a company reaches out to customers to find out how good their customer-service was- i.e if the were satisfied

False

In facility location situations, you need to have a single-minded focus on labor costs. Nothing really matters

False

SWOT analysis focuses on internal threats and opportunities as well as external strengths and weaknesses

False

A world-class quality program probably includes elements of design, process control, and inspection

True

An open systems view argues that your customers have options. They can, and will, buy from your rivals if you don't meet their needs efficiently and effectively

True

As an operations manager, you need to remember Darwin's Law: Only the adaptable survive, After all, constant adaption is the only way to establish and maintain world-class operations

True

Growing personal wealth and corporate profitability made sustainability a valued and viable competitive strategy that influences operations management

True

In facility layout situations, where you position equipment defines the flow of materials and the number of times you must handle each item. The ideal layout minimizes movement and handling, creating a simple and smoot flow of materials through the facility

True

In facility layout situations, where you position equipment defines the flow of materials and the number of times you must handle each item. The ideal layout minimizes movement and handling, creating a simple and smooth flow of materials through the facility

True

Proactive (and effective) scanning requiring that you challenge your colleagues thinking and invite them to push your own thinking. Otherwise, you are likely to miss out on creative, but robust in interpretations of the data

True

The economic order quantity (Q) balances the costs of setting up production with the costs of storing goods

True

The value chain expresses the idea that different functions within the firm are interconnected and only by working together can the firm effectively create customer value and compete in a tough competitive environment

True

To the extent that you can standardize service delivery, you can improve control and producitvity

True

Which of the following are ways to manage the fact that services are perishable- i.e, they cannot be inventoried a) Automate your existing warehouse b)Buy a bigger warehouse c)Build capacity for peak demand and live with excess capacity during off-peak periods d)Build capacity for average demand and be willing to lose sales when demand is higher e)Try to influence consumer behavior to match demand to supply- e.g, discounts for non-peak times f) c,d, and e only

c,d, and e only