Troubleshooting Technology Issues (Quiz)

Keeping a bin can remind a student to perform routine computer maintenance.

checklist

What is one way to try to solve an Internet access problem?

clearing items from the cache

If images around the edges of a monitor do not look right, the computer might have a(n)

hardware problem.

Raj's computer just crashed and he lost most of his files. What should he do to avoid this problem in the future?

He should back up his data regularly.

When students have computer trouble they usually are expected to

make any simple fixes on their own.

When calling a support line to request help with a computer problem, it is best to

provide as many details and information as possible.

What is part of the second step in troubleshooting a computer problem?

researching ways to solve the problem

What is one step taken when solving a computer software problem?

scanning the computer and deleting any viruses

If a computer reboots itself on its own, the computer might have a(n)

software problem.

What is the best reason to delete Internet browsing history on a regular basis?

to protect the computer and keep it safe