Unit 1, Assign. 17: Problem Solving

Arbitration

when a third party is consulted to make a final decision in resolving a conflict

mediation

when a third party is consulted to suggest possible resolutions to conflicts

Recognizing a problem exists and taking actions to resolve it is an example of _____.

initiative

A(n) _____ is an unbiased third party used to make suggestions to a group that is having difficulty resolving a problem.

mediator

diplomatic

respecting others, valuing their perspective, and being sensitive to their concerns

compromise

to settle a dispute by each side giving ground

Problem Solving Process

1. Identify the problem. 2. Clarify the issues. 3. Consider alternatives. 4. Evaluate the alternatives. 5. Select the best solution. 6. Implement the solution. 7. Evaluate the outcome.

For every problem-solving activity, it's crucial that no less than five alternatives be considered.

False

Selecting the best solution to a problem means there are no alternatives.

False

Respecting others, valuing their perspective, and being sensitive to their concerns is _____.

diplomatic