Unit 3 fundamental of speech

Stress or anger

psychological noise

The five stages of listening are

receiving, interpreting, recalling, evaluating, responding

................. ...................... are comments that are specific and descriptive enough for the receiver to apply them for the purpose of self- improvement

Constructive criticism

What is not a strategy for improving listening at the evaluating stage?

Ask appropriate clarifying and follow up questions and paraphrase information to check understanding.

The receiving stage of the listening stage involves what?

Being physically present in the space where the speech is taking place

Who coined the phrase " Thinking Under The Influence"

Brenda Allen

You ask your coworker to remind you how to balance your register at the end of your shift. What kind function is this interpersonal relationship

Instrumental Goals

........... .............. is the communication between people with differing cultural identities.

Intercultural Communication

............. .................. ............: the ability to communicate effectively and appropriately in various cultural contexts.

Intercultural Communication Competence

.................. ........... occurs in interactions where there are real or perceived incompatible goals, scarce resources, or opposing viewpoints

Interpersonal conflict

Given that we can process more words per min. than people can speak, we can enagage in internal dialogue, making good use of our ................. communication to become a better listener.

Intrapersonal

What is the Johari Window?

It is a tool for self understanding and self disclosure that illustrates the ways of relating to others.

What is NOT a critical listening skill?

Judge a speaker's message based on their physical appearance.

What are barriers to effective listening?

Misinterpretations, Distractions, and Attachment to personal beliefs and values

...........: the root of a person's desire to foster intercultural relationships, which can be intrinsic or extrinsic.

Motivation

My best friend is an example of .............. and ................. relationship.

Personal ; Voluntary

Sinus headache or hunger is what kind of listening barrier?

Physiological noise

.............. .............. is changing from one way of speaking to another within or between interactions

Code-Switching

The core of the Social Penetration Theory revolves around self disclosure, which can be defined as?

Communication revealing significant information about yourself.

What are the 5 predominant styles of conflict management?

Competing; Avoiding; Accomodating; compromising; and collaborating.

Listening

is the learned process of receiving, interpreting,, recalling, evaluating, and responding to verbal and nonverbal messages.

What is NOT a question we should ask ourselves to prime us for active listening?

"Should I be using nonverbal communication instead of verbal communication?"

.............. ............. historically had and currently have more resources and influence, while .................... .............. historically had and currently have less resources and influence.

1. Dominant identities 2. Non dominant identities

Someone in a ............... culture may be more likely to engage in avoiding and accommodating in order to not embarrass or anger the person confronting them or out of concern that their reaction could reflect negatively on their family or cultural group.

1. Individualist 2. Collectivist

.............. are orally delivered messages that are tailored to be comprehended by a listener. Listening is ..............., while speaking is ............

1. Listenable messages 2. Aural 3. Oral

Three ways to cultivate ICC are:

Discover knowledge that informs us; foster attitudes that motivate us; and develop skills that enable us.

Ableism is :

Discrimination in favor of able bodied people

Furniture placement, Enviroments noise such as traffic or people talking, is what kind of listening barrier.

Enviromental/Physical Noise

True or False: Listening and hearing are the same

False

.................... is an identity based on internalized cultural notions of masculinity and femininity that is constructed through communication and interaction.

Gender

Someone from an ..................... culture may be more likely to engage in competing as a conflict management strategy if they at directly confronted, which may be an attempt to defend their reputation.

Individualist

By throwing your best friend a surprise party, you are communicating which goal?

Relationship-maintenance goal

....... is purposeful disclosure of personal information to another person.

Self Disclosure

Responding

Sending verbal and nonverbal messages that indicate attentiveness and understanding or lack therefore.

What is not an example of the digital divide?

Sjorn lives in Finland and has the legal right to broadband internet access.

................... ................. ................. : if the rewards are greater to or equal the costs, we will continue the relationship.

Social Exchange Theory

.............. ............... is a view that argues the self is formed through our interactions with others and in relationship to social, cultural and political contexts.

Social construction

In order to practice empathetic listening skills, we must be able to:

Support others subjective experience; temporarily set aside our own needs to focus on the other person; Effectively mirror the nonverbal communication of others.

Receiving

Take in stimuli through auditory and visual channels

Ethnocentrism is:

The tendency to view one's own culture as superior to other's culture.

What is FALSE about a listenable message?

They use long winded metaphors to describe the point.

True or False: Giving feedback to yourself is considered intrapersonal communication.

True

True or False: Neg. Sterotypes may hinder two people different cultures from becoming friends.

True

What is an important element of the understanding stage of the listening process

When the listener achieves understanding she can start a mental outline of the speech; This is the stage in which the listener determines the context and meanings of words in the speech; and this stage allows the listener to get a big picture of the message

Primary emotions are innate emotions that are experienced for short peirods of time and appear rapidly, usually as a reaction to an outside stimulus and are experienced similarly across cultures. What are the primary emotions?

anger, fear, joy, distress

recalling

as stimuli are organized and interpreted, they make their way to memory.

Giving nonverbal and verbal feedback while another person is talking is called....

back channeling

Interperting

combining visual and auditory information we receive and try to make meaning out of the information using schemata

..................... is the process of exchanging messages between people whose lives influence one another in unique ways in relation to social and cultural norms

interpersonal

................ is based on biological characteristics, including external genitalia, internal sex organs, chromosomes, and hormones.

sex

The evaluating stage is the stage of the listening process in which...

the listener assess the information she's received and forms an opinion on what she's heard

Evaluating

we make judgements about the message's credibility, completeness, and worth.