Unit Test 1

Describe Organizational skills.

Being organized allows pharmacy technicians to perform their tasks effectively and efficiently and to complete their work accurately.

Ethical principles are not the same as (guidelines/laws/regulations). (professional standards of care/organizational ethics/ethical principles) are guidelines for doing a job.

Ethical principles are not the same as LAWS. PROFESSIONAL STANDARDS OF CARE are guidelines for doing a job.

Describe good self control.

Good self-control is required to consistently behave in a professional manner. If the pharmacy is busy, and you have an irate client complaining to you, it may take self-control to remain polite, but that is the professional way to behave.

Poor communication is the main source of (medical errors/reduced costs/overworked doctors). The need for effective teamwork in healthcare systems has increased in recent decades because medical treatment has become more (specialized/common/expensive).

Poor communication is the main source of MEDICAL ERRORS. The need for effective teamwork in healthcare systems has increased in recent decades because medical treatment has become more SPECIALIZED.

Define parties

individuals or groups of people involved in a particular situation

Define Prioritizing

the practice of organizing tasks so the most important and urgent tasks are completed first.

What are the exceptions to release patient info?

**Emergency situations-Emergency situations require immediate action. If a patient has a medical emergency while at the pharmacy, the technician may have to share the patient's health information with other professionals, such as the police, so that the patient receives proper and immediate care. **Dangerous situations-A dangerous situation is one in which harm or injury can be inflicted upon someone. For example, if a patient becomes dangerous or makes dangerous threats, pharmacy technicians may have to release the patient's health information to legal officials to warn them of the patient's condition. **Legal situations-Some legal situations require patient health records to be used in court. In these cases, such as a trial where a person's medication information needs to be used by the legal system, the information must be released by the pharmacy. This information does not require the patient's permission, and healthcare organizations will not get into trouble for violating HIPAA in a legal circumstance.

Describe Technical Skills.

**Technical skills-the specific skills that pharmacy technicians are required to have to work in the pharmacy including: being familiar with the appropriate use and handling of medications in the pharmacy, with skills related to using scientific tools for weights and measurements of medications, math-related functions, as pharmacy technicians are expected to do such things as calculate dilutions, drug doses, billing, and inventory. -Technical skills and knowledge are necessary for passing the certification exam to become a pharmacy technician.

Describe good collaboration skills.

**collaborate- to work together with others in an effective and positive manner. -They should be a "team player" and know how to prioritize the needs of the entire pharmacy -Rather than viewing themselves as competitors or individuals, the pharmacy staff should collaborate and use a team approach.

Define confidentiality breach

- patient health information has been accidentally or intentionally disclosed without the patient's permission. A confidentiality breach is a violation of patient rights, even if the breach was accidental. -Pharmacy technicians who breach confidentiality can get fired by healthcare employers, sued by patients, or fined or imprisoned by the legal system. You will learn more about the legal consequences of breaching confidentiality later in the lesson.

How and why is this job predicted to grow in the future?

-The US Bureau of Labor Statistics predicts the demand for pharmacy technicians will grow substantially in the next decade, because improved medical science has identified more ways to treat diseases with medicine, and also because more people take prescription medications as they age. -As pharmaceutical research identifies more drugs to treat conditions, the need for pharmacy technicians is expected to continuously rise.

Define professional

-a person whose job requires specialized knowledge, such as a pharmacist or pharmacy technician -also means behaving appropriately for the workplace.

Define continuing education (CE)

-the ongoing education and professional development available to healthcare professionals.

Define Certification

-the process of becoming certified and earning a certificate. -It involves specific training and a certification exam, which the individual must pass to obtain the certificate.

A physician gives a prescription to the pharmacist over the phone. The doctor is the (sender/receiver/message), and the pharmacist is the (sender/receiver/message). A pharmacy technician writes a note about a patient's medications to the pharmacist. The (pharmacist/patient/pharm.tech) is the sender, and the (pharmacist/patient/pharm.tech) is the receiver.

A physician gives a prescription to the pharmacist over the phone. The doctor is the SENDER, and the pharmacist is the RECEIVER. A pharmacy technician writes a note about a patient's medications to the pharmacist. The PHARMACY TECH is the sender, and the PHARMACIST is the receiver.

A team has scheduled update meetings, but many team members don't show up. The team leader tells them they need to work on (delegation/participation/conflict resolution). A team is coming up with ideas to solve a problem, but one person is dismissive of everyone's ideas. This shows a lack of (respect/communication/participation). (contribution/conflict resolution/delegation) can help team members understand their roles and responsibilities.

A team has scheduled update meetings, but many team members don't show up. The team leader tells them they need to work on PARTICIPATION. A team is coming up with ideas to solve a problem, but one person is dismissive of everyone's ideas. This shows a lack of RESPECT . DELEGATION can help team members understand their roles and responsibilities.

match the technique to the barrier: A)a patient who does not hear well B)a patient with low health literacy C)a patient who speaks a different language 1)offer written or translated documents 2)speak slowly and clearly 3)avoid using jargon or technical language

A)a patient who does not hear well--2)speak slowly and clearly B)a patient with low health literacy--3)avoid using jargon or technical language C)a patient who speaks a different language--1)offer written or translated documents

A pharmacy technician fills a prescription for a new client. Since the client is new, the pharmacy technician sets up a patient profile on the computer. The technician politely asks the client for contact information and about any allergies, which are recorded into the computer. Which of the Knowledge areas is the pharmacy technician using in this scenario? Check all that apply. A)customer and personal service B)mathematics C)computers and electronics D)clerical E)medicine and dentistry

A)customer and personal service C)computers and electronics D)clerical

A pharmacy technician works hard with other staff to keep the pharmacy operating. The technician shares ideas to prevent problems, stays productive, and follows through with the solutions. Which behaviors or skills is the pharmacy technician demonstrating? Check all that apply. A)effective communication B)technical skills C)contribution D)teamwork E)conflict resolution

A)effective communication C)contribution D)teamwork

What benefits can come from building good working relationships? Check all that apply. A)effective team creation B)communication promotion C)tasks delegation D)team learning enhancement E)disagreement prevention

A)effective team creation B)communication promotion D)team learning enhancement

Which behaviors are consistent with the ethical principles for pharmacy technicians as set out in the Code of Ethics for Pharmacy Technicians? Check all that apply. A)honesty B)profitability C)respect D)safety E)efficiency

A)honesty C)respect D)safety E)efficiency

Which behavior demonstrates responsibility? A)promising to finish a task and following through with it B)making friends with coworkers at the pharmacy C)sharing information with other people D)saving important tasks for later

A)promising to finish a task and following through with it

How can the pharmacy technician demonstrate professionalism in the pharmacy? Check all that apply. A)working with the pharmacy team B)communicating well with patients C)being reliable and punctual D)making friends with the doctors E)showing focus and self-discipline

A)working with the pharmacy team B)communicating well with patients C)being reliable and punctual E)showing focus and self-discipline

At a large pharmacy that is open twenty-four hours a day, pharmacy technicians need to communicate with staff members they may not see regularly. What channels of communication might be used to help communication between all the pharmacy staff? Check all that apply. A)written notices B)nonverbal communication C)e-mail D)textbooks E)radio messages

A)written notices C)e-mail

People who behave in ways that reflect the positive values they care about are described as having (integrity/autonomy/standards). Bioethics are specific to (business/mission statements/healthcare). A (vision statement/code of ethics/mission statement) is part of professional standards of care.

People who behave in ways that reflect the positive values they care about are described as having INTEGRITY. Bioethics are specific to HEALTHCARE. A CODE OF ETHICS is part of professional standards of care.

The (Board of Pharmacy/10th amendment/Pharmacy Practice Act) is a federal law that affects the regulation of pharmacy practice, by allowing states to establish their own laws.

The 10TH AMENDMENT is a federal law that affects the regulation of pharmacy practice, by allowing states to establish their own laws.

The Health Insurance Portability and Accountability Act was created in (1986/1996/1994). HIPAA was created by (doctors/hospitals/congress). The purpose of implementing HIPAA was to (release/protect/change) patient information.

The Health Insurance Portability and Accountability Act was created in 1996. HIPAA was created by CONGRESS. The purpose of implementing HIPAA was to PROTECT PATIENT INFO.

The (pharm tech/physician/researcher) is a member of the pharmacy team. The Food and Drug Administration has teams of regulators and researchers to support (public health/conflict resolution/hospitals). In the (FDA/pharmacy/hospital), each department functions as a separate team with a physician acting as the leader.

The PHARM TECH is a member of the pharmacy team. The Food and Drug Administration has teams of regulators and researchers to support PUBLIC HEALTH. In the HOSPITAL, each department functions as a separate team with a physician acting as the leader.

The pharmacist starts the day by calling a quick staff meeting to address daily priorities, to assign tasks, and to address any issues that remain from the previous day, thus acting as a (team member/leader/specialist). By encouraging professional relationships and problem solving, this meeting helps the pharmacy staff operate efficiently, by supporting (pharmacy administration/patient safety/positive collaboration).

The pharmacist starts the day by calling a quick staff meeting to address daily priorities, to assign tasks, and to address any issues that remain from the previous day, thus acting as a LEADER. By encouraging professional relationships and problem solving, this meeting helps the pharmacy staff operate efficiently, by supporting POSITIVE COLLABORATION.

The two types of penalties for violating HIPAA are criminal and (imprisonment/community service/civil money) penalties. Getting fined for neglecting to follow HIPAA when you do not know any better is an example of a (civil money/ HIPAA/criminal) penalty. Getting fined a significant amount of money and going to jail for intentionally violating HIPAA is an example of a (civil money/ HIPAA/criminal) penalty.

The two types of penalties for violating HIPAA are criminal and CIVIL MONEY penalties. Getting fined for neglecting to follow HIPAA when you do not know any better is an example of a CIVIL MONEY penalty. Getting fined a significant amount of money and going to jail for intentionally violating HIPAA is an example of a CRIMINAL penalty.

Describe the work environment for a Pharm. Tech. (Including the three different settings: Retail, Hospital, and Mail-Order)

The work environment for a pharmacy technician is the pharmacy. They are located in retail settings, hospitals, and mail-order locations. In each setting, the pharmacy technician is responsible for distributing medication and supporting the operation of the pharmacy, but the types of patients and specific work of the pharmacy technician may change depending on the environment: Retail: they will interact directly with clients Hospital: they may have greater interaction with other healthcare professionals like doctors and nurses. Mail-order: they have limited interaction with patients or providers because prescriptions are ordered and filled through the mail.

Two pharmacy technicians have been thinking about the best way to organize empty bottles and labels in the pharmacy. They (collaborate/contribute/resolve) and come up with a solution. During the process, each technician listened to the other's ideas, demonstrating (collaboraton/respect/conflict resolution) for a coworker.

Two pharmacy technicians have been thinking about the best way to organize empty bottles and labels in the pharmacy. They COLLABORATE and come up with a solution. During the process, each technician listened to the other's ideas, demonstrating RESPECT for a coworker.

Define Pharm. Tech.

a certified health professional who supports the pharmacist by dispensing medication and maintaining other operations at the pharmacy

Define team

a group of people who work together in a joint activity. -Teams can work together in many different ways, and serve various functions. Each member of a team plays a different role and brings different strengths as the team seeks to meet its objectives. In the pharmacy, staff members, including the pharmacist and pharmacy technicians, make up a team whose objective is to ensure clients receive the most professional pharmacy services available

Define Cue

an indirect message sent as part of communication.

The certification exams also contain questions that assess the test taker's knowledge about the pharmacy technician's role when working with and handling medications. Examples of question topics include:

antibiotic reconstitution. compounding terminology and equipment used. different types of compounding solutions. the use and reason for auxiliary labeling. the terms "drug interaction" and "incompatibilities." solutions used for antibiotic IVPB preparation. the importance of aseptic technique. medications that need to be refrigerated or frozen. where to administer medications (external vs. internal). IV setting, specifically the laminar flow hood. medication handling and recalls.

Define professional behavior

behavior appropriate to the workplace, and work setting or work environment.

Define Punctuality

being on time for things such as work, meetings, and deadlines

knowledge of reading comprehension is (more/less) important than knowledge of fine arts. knowledge of mechanical information is (more/less) than knowledge of complex problem solving.

knowledge of reading comprehension is MORE important than knowledge of fine arts. knowledge of mechanical information is LESS than knowledge of complex problem solving.

The certification exams are designed to measure the test taker's knowledge about performing mathematical calculations. Specific calculation topics found on the exam include:

medication doses. drug quantities. additives in IV Solutions. drops/minute and mls/minute. dose changes (such as tablets to liquids). percent solutions. metric system conversions. ratios and allegations. pricing a prescription.

The certification exams offer questions related to common practices of the pharmacy technician. Some of the topics include:

written prescription requirements. prescription label requirements. common pharmacy references. different committees in the hospital setting. the reason for a formulary. correct interpretation of written prescriptions and orders. hazardous materials and disposal. rules and regulations of the pharmacy. rules and regulations of controlled substances. federal and state regulations.

What are the characteristics of professionalism and describe each one?

**Responsibility-fulfilling your commitments, taking ownership of your work, completing your tasks, being accountable for the success or failure of a task, not blaming others, or making excuses when things do not go well. Co-workers trust a pharmacy technician to perform those tasks for which the technician is responsible, such as answering the phone and greeting customers. **Dependability-you can be counted upon to meet or exceed your responsibilities including: being relied on to come to work on time, and to complete work by a given deadline and at an acceptable level of quality. These behaviors help develop trust in the workplace. It can be demonstrated through punctuality. **Self-discipline-the ability to control behaviors, reactions, and desires, or to exercise self-control. It allows a worker to remain focused, stay on task, and meet deadlines. **Productivity-a measure of how much work is completed in a specific amount of time. High productivity demonstrates self-discipline, because a productive employee is one who uses time well. A productive employee stays focused and on task, meets deadlines, and gets work done completely, at an acceptable level of quality. An employee with low productivity might not be able to stay focused enough to complete the same tasks. **Positive attitude-An employee's attitude toward work sets the tone for how others will interact with that worker. A professional attitude is positive and respectful, and shows a willingness to learn. A technician who has a negative attitude may come across as being disinterested in work, and rude to others, or may appear to be less reliable. One way to convey a positive attitude is to use professional etiquette. **Professional etiquette-a collection of standards that define proper social behavior in a specific community. It demonstrates a professional attitude at work. Some rules of etiquette may be written down. EX: a dress code in an employee manual that defines what employees can wear at work. Other rules may not be written down, and must be learned by observing or asking others. EX: you may learn after observing coworkers whether it is appropriate to address customers by their first or last names. **Strong interpersonal skills-the skills that help people relate to and interact well with others. It can help build professional relationships. Depending on the relationship, the technician may need to demonstrate different types of interpersonal skills such as: teamwork, leadership, management and etiquette. **Effective communication- essential for having good interpersonal skills. A pharmacy technician needs to clearly and concisely convey many complex messages to clients and coworkers in the pharmacy. It can help build strong relationships, improve the overall quality of work by preventing misunderstanding, plays an important role in teamwork, leadership, and management. Poor communication can lead to mistakes, misunderstandings, or poor quality service.

What are the types of ethical principles and explain what they mean?

**autonomy-the right for patients to make decisions for themselves. Healthcare workers are not allowed to force patients to do anything. EX's: the right to choose whether they want generic or trade-name drugs, to choose whether to take their medication, to volunteer for drug research or testing. **beneficence-the ethical principle of doing good, and is considered the greatest ethical principle in health care and bioethics. Healthcare professionals should treat patients to make them healthier, and happier. To behave in a way that doesn't do good for a patient is considered unethical. EX: a physician responding to a medical emergency in public, even though the victim isn't the physician's patient. **nonmaleficence-the ethical principle to do no harm, which is important in circumstances where it's not clear how to do good. EX: a doctor who knows that a specific drug will cause worse side effects than the symptoms it treats, and therefore does not prescribe the drug to the patient. The doctor instead should prescribe a drug with fewer side effects. It often comes up during medical misadventures. If a healthcare worker gives a patient the wrong medication, and it does more harm to the patient than not taking it, this contradicts the principle of nonmaleficence. **justice-the ethical principle of fairness, this means treating all people the same and without prejudice. They must receive the same care, regardless of their differences, such as income status, gender, race, orientation, age, or health issues. Also arises in situations related to testing experimental drugs. If a pharmaceutical research team only tests a drug on a particular group of people, instead of a diverse group, the research could be seen as unethical because it lacks a fair or balanced representation of test subjects. **fidelity-the ethical principle of telling the truth and acting in good faith, this includes keeping accurate records and taking responsibility for errors as they occur. Because pharmacy professionals have greater knowledge about medicines than most patients do, their patients must trust them. It would be unethical to take advantage of that trust. EX: patients may feel betrayed if they experience side effects that the pharmacist didn't mention.

Describe being detailed-oriented.

**detail oriented- paying attention to the specifics of each task or transaction. -This includes everything from the correct number of pills to the correct dosage to the correct billing of the patient's insurance.

What are the specific teamwork skills and explain them.

**effective communication-staff works together to solve technical problems, such as quickly filling prescriptions without errors. It helps keep team members be informed, and are essential for problem solving. Pharmacy technicians should be able to express technical concepts clearly, as well as understand similar information expressed by other team members. Communication among team members prevents misunderstandings and errors. **contribution-Team members have to contribute effort and ideas to maintain effective teams. The technician contributes a lot of effort in the form of filling prescriptions and helping clients. A productive and efficient pharmacy technician is an effective team member. These behaviors demonstrate commitment to the success of the team, which builds trust, and can support positive group dynamics. **respect-acknowledging the contributions and efforts of all members, and treating each other fairly, listening to one another, and being accepting of others' opinions or ideas are ways in which team members can show respect for one another. When consensus is not possible, all team members still need to be respectful and work well together. **conflict resolution-a way to settle disagreements so all people involved are satisfied with the result, and respect for one another is upheld. this involves being a good listener, managing emotions, and being understanding of other people's ideas and beliefs. It is also important to be flexible with your own perspectives so a mutually acceptable agreement can be made. the group can come to a conclusion together, either by deferring to a manager, or using an established process. **participation-promotes trust among team members. Some ways to demonstrate participation on a team are to take responsibility for assigned tasks; be available to help other team members; complete team duties on schedule; and stay in communication with the rest of the team. **critical thinking- a habit of reflective questioning and reasoning to come up with the best solutions or the best understanding of a situation. These habits are essential to problem-solving, helping people identify the cause of problems, and identifying solutions or ways to improve work-related processes. these skills are crucial when working as part of a team. Each member of the team should be able to analyze problems and ideas. Each member of the team should also be comfortable questioning potentially problematic ideas, in a respectful manner.

What are the parts of a healthcare team?

**pharmacy teams-a pharmacy technician's role is to support the pharmacist, interact with customers, fill prescriptions, and perform other tasks assigned by the pharmacist, understand the role of other technicians on the team. Pharmacy technicians share similar duties and responsibilities, although some duties may change slightly, depending on certain factors, such as seniority.EX: a pharmacy technician with more work experience may be assigned the responsibility of locking up the pharmacy's supplies at night, or unlocking them in the morning. **hospital teams-the pharmacy technician may work with different teams, such as the surgical team, trauma team, or case management team. In many cases, nurses, not patients, will pick up prescriptions for patients. Each department acts as a team with a specific function, and is led by a physician. These departments may include emergency medicine, diagnostic teams, or physical therapy. When the pharmacy collaborates with a hospital team, it will allow the lead physician to provide guidance for the pharmacy team, and may collaborate with specialists in the hospital. **public health teams-The pharmacy aims to protect public health. The pharmacy is responsible for reporting adverse effects, which are the negative effects of medications or activities on health that affect quality of life. These reports are part of a collaboration with the Food and Drug Administration (FDA), who monitors the safety and efficacy of drugs. The FDA's researchers and regulators work with pharmacies to protect patients. When drugs are recognized as unsafe, the pharmacy technician will participate in removing the unsafe drugs from the pharmacy inventory. **research teams-The pharmacy may be involved in research to test new drugs or interventions that improve public health. Research teams may include a mix of professional experts such as physicians and public health researchers, and other pharmacists, often led by one main researcher. Researchers may come from organizations such as drug companies or research hospitals. The pharmacy technician will help the research team by learning and following the specific research protocols designed by researchers for administering drugs to research participants.

In a typical day, what do pharm techs do?

**receive and fill prescriptions-responsible for interpreting the prescription instructions and dispensing the medication accurately. EX: "Take one pill every day for seven days," they will need to prepare a container of medicine with seven pills in it. Having familiarity with the drugs and their common uses can help prevent errors. **help clients pick up prescriptions-the patient will speak with the pharmacy technician first, who can retrieve the prescription and collect payment. If a patient has any questions about the prescription, like how to take it or what side effects to expect, then the patient will need to be directed to the pharmacist for counseling. The pharmacy technician is legally forbidden from giving advice about medications to the patient. **bill for services=many patients have health insurance or some other third-party payer that will pay for some or all of the bill. Pharm techs collect payment information from the patient and the portion of the bill that is owed to the pharmacy. If a patient's medication is being paid through an insurance provider, then the pharmacy technician is responsible for sending the remaining balance of the bill to the insurance company so that the pharmacy can get reimbursed for the drugs. **manage the pharmacy-they often help with pharmacy management tasks like ordering new medicine or supplies as they get used up, disposing of pharmacy waste, and keeping records of various things that need to be tracked. They will communicate and work with the entire pharmacy team to keep the pharmacy organized and running efficiently.

Define Healthcare Team

- a team that is made up of a variety of healthcare workers and professionals, such as doctors, nurses, case aides, pharmacists, and pharmacy technicians, who communicate and cooperate to provide quality services to healthcare recipients. -the pharmacy technician's role and purpose on the healthcare team, is to know that they must refer all issues that require professional judgment to the pharmacist

How much do Pharm techs make yearly (on avg)?

-$28,000 -Pharmacy technicians who work in hospital pharmacies make more than the average amount of money each year, and so do those pharmacy technicians with more work experience.

Define protected health information

-(PHI) is the privileged information that is associated with each patient, according to HIPAA. -PHI includes both the patient's identifying information (such as name, age, or address) and health record.

Describe the process of communication

-A sender is the source of the information that is imparted or conveyed. -A receiver is the target for whom the information is intended. -Senders and receivers exchange messages. When communication is successful, these messages generate meaning that both parties understand.

What are the common strategies to use for time and task management?

-Create a to-do list and prioritize tasks. Your to-do list should have a way to track progress and rank tasks in order of priority, so you know which task needs to be completed first. -Schedule the time you will spend on each task. You might use an electronic calendar, printed schedule, or other systems to organize your time. -Keep your workspace organized. Many pharmacies use baskets to keep each client's medication and patient information together while prescriptions are being filled. -Stay focused and avoid distractions. Do not allow unnecessary distractions such as socializing prevent you from completing your work.

What are the three reasons a Tech could get their certification revoked?

-Giving false information, such as lying about CEUs, during certification or recertification -Cheating on the certification exam -Violating pharmacy technician standards and policies Without certification, a pharmacy technician can lose his or her job and ability to work in the field.

When should you ask for help?

-If it seems like a deadline will not be met, report this concern to your supervisor or the person who assigned you the task as soon as you are aware that the deadline is unlikely to be met. Explain when you think the task or project will be finished, and identify changes that could be made in order to help you meet the deadline. EX: getting help from another technician might help you finish the day's prescription refills.

Define organizational skills and organizational system

-Organizational skills are skills related to organizing tasks, time, and information. They will help you develop an organizational system for yourself. -Organizational system is a system for organizing your tasks and appointments. They can be unique to each individual, depending on personal preference. Your system might include a printed or electronic schedule, a printed or electronic to-do list, and other methods. The pharmacy may also use an organization system to assign daily, weekly, and monthly tasks, such as a whiteboard where regular responsibilities can be assigned. If a pharmacy uses a particular organizational system, pharmacy technicians will be expected to follow it. They will help ensure you do not lose important documents, forget about appointments, and prioritize tasks. It is important and necessary to maintain your organizational system on a regular basis. If you neglect or forget about the organizational system, it will no longer be effective at helping you stay organized.

Define time and task management.

-Organizing and managing time and tasks are necessary in order to behave professionally and demonstrate professional qualities such as dependability and productivity. -Time management is the ability to prioritize tasks, and analyze how many hours need to be spent on each task. -Task management is the ability to adequately complete a task by proper planning, testing, tracking, and reporting as well as meeting deadlines. -Organizational skills and tools can help people manage time and tasks.

What are the signs of patient confusion?

-Patient declines to read pharmacy forms or medication labels. -Patient brings a family member to help with paperwork or instructions. -Patient is unable to follow prescription directions. **Recognizing when a patient is confused is important, so the pharmacy technician can refer them to the pharmacist for counseling.

Define HIPAA

-The Health Insurance Portability and Accountability Act (HIPAA) was established in 1996 by the United States Congress. HIPAA is a federal law that protects the privacy of personal health information. -HIPAA was created to make patient information more accessible to those who need access to it, and less accessible to those who don't. -patient records and medication lists can be shared among healthcare providers, such as a pharmacy technician, a pharmacist, and the patient's doctor, without it being a violation of HIPAA. This is because sharing the information with other healthcare professionals can help improve a patient's care. However, patient records and medication lists cannot be shared with nonproviders, such as a patient's neighbor, unless the patient specifies that this is permitted.

What are the two exams an individual can take to become certified?

-The Pharmacy Technician Certification Board (PTCB) offers the Pharmacy Technician Certification Exam (PTCE). -(PTCB EXAM--90 multiple-choice questions, time limit=110 minutes) -The Institute for the Certification of Pharmacy Technicians (ICPT) offers the Exam for the Certification of Pharmacy Technicians -(ExCPT) (ExCPT EXAM--110 multiple-choice questions, time limit=120 minutes.) -BOTH EXAMS= ten experimental questions that do not count against the overall score, A pass/fail notice given immediately to the test taker upon completion of each exam, which indicates if they will receive CPhT credentials. Exam topcs=20 percent drugs. 30 percent calculations. 50 percent other information, including working in a pharmacy setting.

What are the two types of communication and describe them.

-Verbal communication is speaking, listening, reading, and writing. Senders and receivers relay information through spoken words, sounds, or language. It can also take the form of written messages.EX'S: a conversation between coworkers, a lecture about health and wellness at school, a radio announcement, someone clearing his or her throat to get attention, a person exclaiming, "Oh!" -Nonverbal communication is body language such as gestures or eye contact, and facial expressions. -A pharmacy technician must learn how to communicate well with clients and coworkers using all forms of communication. Patients will feel respected by a technician who looks at them, smiles, and listens closely to the clients' needs before responding. A manager should appreciate a technician who can articulate questions clearly, or leave a clear note to explain a problem. -Information is transferred or exchanged without spoken words, sounds, or language. -The nonverbal gestures used to transfer information are known as cues. EX'S: eye contact, which can convey you are interested and paying attention to someone. facial expressions, which can convey a wide range of emotions. posture, which can display a range of attitudes whether sitting or standing, such as confidence or interest. body language, which can be conscious or unconscious movements of the body that convey meaning.

Define vision statements

-a declaration about the work that it hopes to accomplish in the future. -reflect its ethical beliefs and define its purpose -Performing their duties according to the mission and vision statements helps pharmacy technicians uphold high ethical standards. Understanding such statements also helps pharmacy technicians better serve pharmacies as they work toward their goals.

Define certificate

-a document that serves as proof of an academic or training accomplishment. -When a person earns a certificate, it shows that he or she has acquired the professional qualifications necessary to perform a specific job.

Define Professionalism

-a keen attention to professional duties without personal conflict -can also help clients develop confidence in the pharmacy technician and boost the technician's customer service skills. -standard of personal conduct appropriate for the workplace. Pharmacy technicians need to demonstrate professionalism at work to perform their roles well, and to earn the respect and trust of their clients and coworkers.

Define Pharmacist

-a licensed professional who has achieved a higher level of education in the study of pharmacy -more legal rights and responsibilities when it comes to working with drugs and medicine

Define continuing education units (CEU's)

-a means of tracking continuing education credits, normally in hours spent learning -individuals must earn and accumulate CEUs to demonstrate continued learning and additional professional development. Pharm techs must complete 20 hours of CEUs every two years, including at least one hour in a pharmacy law class. -Professional seminars, college courses, or online learning modules offer CEUs. CEUs must be documented to count toward recertification.

Define medical malpractice

-a medical error or oversight that results from a healthcare professional not providing an acceptable level of medical attention, causing harm to the patient. -example, giving a patient the wrong prescription is considered medical malpractice.

Define National Association of Boards of Pharmacy (NAPB)

-a national organization that supports each state's Board of Pharmacy -helps states create more uniform regulations, and its mission is to protect public health.

Define Board of Pharmacy

-a professional organization that serves to support public health by monitoring healthcare professionals who practice pharmacy -The Board of Pharmacy in each state enforces the certification or education requirements for pharmacy technicians

Define Conflicts of interest

-a situation in which companies or employees have a clash between their own gain and professional responsibilities that may affect their integrity and job performance. -common problem in business, and may lead to unethical behavior. -between a provider's mission to support patient health and the goal of making money. It is unethical for healthcare providers to make money in ways that do not support patient health. -EX: a drug company might offer money to a pharmacy for selling its drugs. The right thing to do would be to refuse the drug company's offer, because the pharmacy might recommend the drug to patients just to make a profit, even if they didn't need the medication.

Define ethical dilemma

-a situation with two conflicting choices and no clearly right answer, such as when a healthcare worker must choose between providing healing treatment and respecting a patient's right to refuse treatment.

Define Pharmacy Practice Act

-a state law that governs the practice of pharmacy. Although each state's Pharmacy Practice Act may be different, they all generally contain: a definition of what it means to practice pharmacy, a list of the laws and standards within the practice of pharmacy, an explanation of the licensing examination requirements for pharmacists. an explanation of disciplinary actions (legal penalties), should violations occur. -describes the purpose and scope of the Board of Pharmacy in that state. The act gives the Board of Pharmacy the authority to establish the requirements to practice pharmacy in that state, and holds the Board responsible for identifying individuals who have the knowledge required to practice pharmacy through the certification process.

Define Patient consent

-allows patients to authorize sharing their PHI with others. For instance, a patient may give consent for his or her PHI to be shared with a spouse, but not with siblings. Patients have the right to choose who has access to their confidential information, including which healthcare providers. -Patients can give written or verbal consent, and the information is put into their medical records. When electronic records are used, pharmacists and pharmacy technicians are often able to see who the patient gives consent to. Patients have to be specific about to whom the pharmacy can release or disclose the information, so that information is not accidentally given to the wrong person.

Define medical fraud

-an act of deceptive medical practice. -illegal, and healthcare workers can face penalties, such as imprisonment, for committing these crimes, especially when their actions cause medical malpractice. -example: if a pharmacy technician posed as the pharmacist when working at a pharmacy. This is impersonation, and is illegal.

Define communication barrier

-an obstacle to achieving effective communication. Such barriers can impact both verbal and nonverbal communication. **Verbal barriers-language, health literacy, culture (how to help?- offer pamplets in different languages, avoiding jargon or overly technical language, being aware of and sensitive to cultural barriers that may exist) **Nonverbal barriers- personal differences, religion, culture, health conditions (how to help?-respect how the client wishes to communicate, be polite, may need to rely on verbal communication)

Define license

-an official credential that demonstrates expertise in a particular field of study -more advanced credential than a certificate, but it also serves to reflect a person's qualifications for a job. -People have more freedom to practice their work on their own, but they can also choose to work for an employer. -Pharmacists are examples of licensed professions in the Pharmacy career field.

Define business ethics

-apply to the realm of commercial, or business, activity. -affect how organizations make decisions, interact with customers and clients, and maintain their public image. -In pharmacy settings, where the patients are the customers, ethical business practices are vital, as patients trust pharmacists, pharmacy technicians, and other healthcare providers with their health and lives. -When businesses operate unethically, the information often becomes public and can damage the public image and reputation of the business. When a company has a reputation for ethical practices, the public and industry consumers will want to continue doing business with the organization.

How can a pharmacy tech keep good working relationships?

-attending staff and departmental meetings, in order to interface with others. -attending professional conferences to increase knowledge, demonstrate interest, and practice communicating with other professionals. -making contacts at patient care meetings to establish relationships with team members. -Establishing these relationships early on allows for time to build trust, and to learn about the strengths of other professionals the team may rely on or use as resources.

Describe good customer service skills.

-being friendly, polite, patient, helping clients resolve issues, and showing empathy for clients -they must be sure to give clients the attention they deserve and keep them satisfied with the pharmacy's services, even when the technician has other duties to perform.

How do pharmacy techs demonstrate professionalism?

-being respectful to others. -presenting oneself neatly and in a positive way. -being honest. -maintaining professional relationships with coworkers.

Define effective communication

-communication that achieves a desired outcome. -can also help a patient in a vulnerable situation feel more relaxed, comfortable, and informed. For example, if a patient is confused about a change in medication, a pharmacist should listen to the patient's concerns without immediately correcting the patient. The pharmacist then should summarize the patient's concerns to make sure those concerns are understood correctly, and respond by explaining the change clearly. **Characteristic of effective comm. for the sender speaks slowly and clearly, organizes information logically, uses familiar language, checks for understanding. For example, when a pharmacist is trying to explain treatment to a client, the pharmacist should speak slowly and clearly, use vocabulary and terminology that will be easily understood, and watch and listen to make sure the client is following what is being said. **Characteristics for effective comm for the receiver- practices active listening, which is the process of the receiver thinking about what he or she is hearing as the sender speaks, repeats some of what the speaker has said using his or her own words. asks thoughtful questions about what has been said, offers thoughts about what has been said, summarizes the thoughts presented, and asks clarifying questions. Using these techniques can enhance communication, because they demonstrate the receiver's interest, and show that the receiver is paying attention.

What are the attributes acquired to be a pharm tech?

-customer service skills. -collaboration. -being detail-oriented. -professionalism. -organizational skills. -communication skills. -technical skills.

Define personality type

-different psychological attitudes or ways of responding to situations that individuals demonstrate. EX: some people are extroverts. This means they are outgoing, and concerned with practical issues. Others are introverts, which means they tend to be more reserved and thoughtful. Some people are detail-oriented, while others are skilled at seeing how things work together. Some people work better when they have independence, while others need structure and more interactive collaboration. -Understanding and respecting that coworkers have different personalities, strengths, and working styles that can contribute positively to the work environment foster good working relationships.

What is the purpose of certification renewal?

-ensures that a certified professional is up-to-date on the latest skills, knowledge, and requirements for his or her profession. -A certificate is only considered active for a certain time period; the CPhT certificate is good for two years. Before the certificate expires, the pharmacy technician must follow the recertification process for getting updated documents.

Define mission statements

-explains the organization's purpose -reflect its ethical beliefs and define its purpose -the mission often is to support patient health. Some organizations have goals that are more specific; for example, a particular hospital may be devoted to improving the health of children.

Define Certified

-formally confirmed to have the required characteristics and knowledge necessary for performing duties -Most states require pharmacy technicians to pass a national certification exam to become certified

Define 10th Amendment

-gives each state the power to make laws governing its residents, as long as those laws do not violate the US Constitution. -impacts health care because it means that each state has the right to make laws that affect patients, medical practice, and the requirements for healthcare careers. -under the 10th Amendment, each state can determine the laws and requirements for certification related to pharmacy technicians.

How can Pharm tech advance in their career?

-going back to school to become pharmacists -by moving into managerial roles or supervisory roles, depending on the pharmacy structure. -by getting raises and being given additional responsibilities in the pharmacy that still fall within the limits of what pharmacy technicians can legally perform.

Define code of ethics

-guidelines issued by an organization outlining how its staff or members should behave to conform to its values and moral standards. -often is part of professional standards of care, but can be a separate set of guidelines focused on issues of correct behavior rather than work performance. -Professional standards of care and codes of ethics are not laws, and people aren't arrested for violating them. They are regulated by healthcare organizations, however, and failure to follow them can lead to serious legal consequences. -ten ethical principles specific to the pharmacy technician role are listed in the code of ethics. -These principles cover issues of health and safety, honesty, efficiency, respect for coworkers and patients, competency, confidentiality, quality, professionalism, and supporting the profession. -The principles in the Code of Ethics for Pharmacy Technicians are agreed upon by several professional organizations as essential for pharmacy technician work. -Code of Ethics is not a law, documented violations can lead to the loss of an individual's credibility, job, and Certified Pharmacy Technician (CPhT) credential. Strict enforcement helps maintain public trust in pharmacy professionals, and ensures high standards for CPhTs.

Define professional standards of care

-guidelines that people in a profession or at a workplace are expected to follow when doing their job. -outline specific responsibilities and goals for a profession, and may be set by leaders in the field or by a facility or other workplace.

How do Integrity and ethics differ?

-integrity comes from within a person, whereas ethical behavior can be influenced by outside groups such as employers or professional bodies

Define bioethical issues

-issues related to health, medicine, and medical research -there are many bioethical issues associated with drug research and testing on human subjects, and people have differing beliefs about bioethical issues related to the pharmaceutical industry. -EX: some people believe that testing new drugs on humans is unethical, while others see it as necessary for curing diseases and saving lives.

How do pharmacy techs demonstrate professional telephone etiquette?

-it is important to be polie, clear, and direct when taking phone calls at the pharmacy. Speaking slowly into the phone allows the person on the other end to hear you clearly so there are no misunderstandings. If you smile while talking on the phone, your tone will sound more relaxed, pleasant, and positive.

How can a pharm tech demonstrate organizational skills

-keeping the pharmacy neatly arranged so that all team members can find medications and other supplies. -keeping track of changing priorities. -maintaining good records of things that happen in the pharmacy.

How do pharmacy techs demonstrate professional conversations?

-listen carefully without interrupting the speakers. -Before finishing your conversation, ask "Is there anything else I can help you with?" to be sure you have helped the client completely before moving on to the next task. If speaking with the pharmacist, summarize your discussion to demonstrate you've understood. "I will focus on the inventory this morning while we are between clients." -These guidelines apply whether you work at a retail pharmacy, or at a hospital pharmacy where you mostly work with other healthcare professionals.

Define medical misadventures

-medication mistakes caused by poor processing or prescription errors. EX: selling expired medications or writing the wrong prescription

Describe communication skills

-must be able to communicate well with other pharmacy staff such as pharmacists and pharmacy technicians, healthcare workers (particularly for pharmacy technicians who work in hospital-based pharmacies), and clients. -Having good communication skills involves: listening to people when they are talking to you, maintaining good eye contact, speaking or writing in a clear way that others can easily interpret and understand, promptly alerting pharmacists of potential problems related to the pharmacy, and making oneself available for discussions related to job duties and performance.

What is the purpose of becoming certified?

-prove that an individual can demonstrate skills and knowledge. -protect the public by verifying who is qualified to work in health care. -clarify the requirements to work as a pharmacy technician. -demonstrate a commitment to quality services.

Define ethics

-refers to guidelines that define whether behavior is right or wrong -Ethical behavior is good, right, and fair. An example would be providing patients with truthful information about their medication. -Unethical behavior is bad, unfair, or wrong. For example, it would be unethical to give patients false information about possible side effects of a drug to avoid upsetting them.

Define bioethics

-related to health, medicine, and medical research.

Define guidelines

-rules for guiding behavior

Define ethical issues

-situations or circumstances in which people must make choices about the right way to behave -The best response to ethical issues may be defined by the law or a healthcare organization, but people also can apply their own ethical principles to determine what is right in a particular case.

How do pharmacy techs demonstrate in-person etiquette?

-smile and greet people before addressing their business concerns. This gives you and the clients a chance to focus your attention on the conversation. Maintain eye contact with clients when they are speaking, so they can tell they have your attention. If you need to step away from the counter to retrieve a prescription or get the pharmacist, excuse yourself so clients know they will no longer have your complete attention.

Define a CPhT (certified pharmacy tech)

-someone who has passed one of two national exams, allowing the individual to use the letters "CPhT" after their name. -represents that the individual has the skills, knowledge, and competencies necessary to be qualified for the job of pharmacy technician. -also establishes better credibility for the pharmacy technician.

Define pharmaceuticals

-substances that have medicinal properties (commonly referred to as drugs or medicine) -play a key role in health care and the treatment of diseases and disorders.

What are the job duties of a Pharm. Tech?

-taking and filling prescriptions. -packaging, labeling, or compounding medications. -performing payment transactions -answering phones and assisting customers. -supporting the pharmacist.

Define integrity

-the ability to behave in a way that reflects one's positive values, based on honesty and a sense of fairness.

Define Management

-the ability to direct people, and use other resources such as technology, time, or equipment to achieve goals.

Define empathy

-the ability to recognize and identify with other people's emotions. -When dealing with patients who are distressed, the pharmacy technician should avoid being judgmental or placating, and not try to give advice, as this may be perceived negatively, and prevent further communication. The pharmacy technician should remain calm and professional, and not take a patient's behavior personally.

Define Teamwork

-the ability to work with other people to accomplish something. -the contributions of all team members to achieve the team's shared objective. Team members with individual roles bring together their different forms of expertise to complete tasks. When team members work together, the team can accomplish things individuals working alone might not be able to accomplish. Good teamwork requires collaboration, sharing a goal, and sharing the team's achievements. - essential to ensure daily tasks are performed efficiently. The pharmacy staff must work together to make it possible for any member of the staff to fill a prescription or perform administrative tasks. -Tasks are often divided up.EX: a technician will fill a prescription, the pharmacist will check it, and another technician may help the patient pick up the prescription.

Define privileged communication

-the exchange of sensitive and personal information, such as information about a patient's health, that is shared between patients and healthcare workers and must be kept private. A privilege is a right, and in the case of privileged communication, the healthcare worker has the right to the patient's information.It takes place in the pharmacy setting, as patients and pharmacy technicians often need to exchange information about a patient's health and wellness.

Define Pharmacy

-the health profession that deals with preparing, dispensing, and ensuring safe and effective use of drugs -also refers to the location where medication is distributed.

Define a channel of communication

-the medium through which messages are relayed between senders and receivers. EX'S: in-person conversations, telephone conversations, written messages sent by letter, e-mail, or text message. -most communication occurs through in-person and telephone conversations, and in writing.

Define leader

-the person who makes key decisions, directs the group's activities, and assigns tasks to members. Very large groups may be made up of smaller teams that work together under a group leader. -In the pharmacy, the pharmacist assumes the role of the leader who manages the efforts of other staff, including pharmacy technicians.

Define confidentiality

-the principle that a patient's information is private and sensitive, and there are limits on its disclosure. -certain professionals have legal access to confidential information. These include pharmacists, pharmacy technicians, doctors, and nurses. In order to coordinate care, pharmacy technicians may need to disclose patient information to doctors and nurses who are caring for a patient. However, pharmacy technicians must never disclose patient information to those who are not authorized to have it, such as a friend or family member, unless the patient gives explicit permission for the information to be released. -Patient confidentiality helps to build trust between patients and pharmacy technicians. When patients know their health information will be kept confidential, it makes them more likely to ask questions and share possible concerns regarding their medication. In turn, this trust helps pharmacy technicians and pharmacists better meet patients' needs. -Patient confidentiality is also important in protecting patients from having their private information misused. If confidentiality is not upheld, patient information could fall into the wrong hands, causing harm or embarrassment to the patient. -Techs may learn specific info about patients including: health history, medical diagnosis, medication lists, drug allergies

Define communication

-the process of transferring or exchanging information through verbal and nonverbal means. It is crucial to people's existence and social interaction, and is a key factor in the workplace. -People need to communicate well with one another while on the job, in order to perform their duties effectively. Understanding the fundamentals of communication improves the quality of communication. This is particularly important in health care, because the health of patients and workers is at stake.

Define Leadership

-the quality of leading others effectively. -A good leader motivates others, and acts as a role model for good behavior. A technician who demonstrates leadership qualities may influence other technicians positively by modeling professional behavior.

Define ethical principles

-the specific rules within the guidelines, can help people navigate complicated relationships and workplace situations. -not the same as laws, but governments often develop laws based on ethical principles—what people believe to be good or bad. EX: it is unethical to steal, and in the United States, it's also against the law. -Many laws address ethical issues in health care to protect patients, healthcare professionals, and the public. EX: state law may require hospitals to report cases of highly contagious diseases to monitor and protect public health. -Laws also can help define ethical and unethical behavior. EX: it is illegal and unethical for a company to discriminate against employees based on race, color, religion, age, and other differences. -There are five types of ethical principles: autonomy, fidelity, justice, nonmaleficence, and beneficence

Define Pharmacology

-the study of the description and actions of drugs. -It is important to know various drug facts, such as: trade names vs. generic names. the most commonly used drugs in the retail setting. indications of common drugs. different formulations of common drugs. major drug interactions.

Define group dynamics

-the way a team gets along and works together. -The way people behave and interact while on a team determines the team's effectiveness. On an effective team, team members feel comfortable sharing ideas and solving problems together, while focusing on the group's objectives. Clear, respectful communication is essential for the group dynamics to be positive.

A pharmacy technician has been caught selling the contact information of patients with diabetes to an online retailer. This is an (intentional/unintentional/emergency) breach of HIPAA that is likely to have (criminal/civil/no) penalties. A pharmacy technician accidentally reveals a patient's allergies to someone who did not have patient consent. This is a breach of the HIPAA (privacy rule/privileged rule/security rule) that is likely to have (criminal/civil/no)penalties.

A pharmacy technician has been caught selling the contact information of patients with diabetes to an online retailer. This is an INTENTIONAL breach of HIPAA that is likely to have CRIMINAL penalties. A pharmacy technician accidentally reveals a patient's allergies to someone who did not have patient consent. This is a breach of the HIPAA PRIVACY RULE that is likely to have CIVIL penalties.

Identify the sender and receiver in the following situations. A pharmacy technician notices a patient frown when she explains that the patient's insurance is out of date. The pharmacy technician is the (sender/receiver), and the patient is the (sender/receiver) . A pharmacy technician writes a patient's drug allergies in the patient's profile for the pharmacist to view. The (pharm tech/patient/pharmacist) is the sender, and the (pharm tech/patient/pharmacist) is the receiver.

A pharmacy technician notices a patient frown when she explains that the patient's insurance is out of date. The pharmacy technician is the RECEIVER, and the patient is the SENDER. A pharmacy technician writes a patient's drug allergies in the patient's profile for the pharmacist to view. The PHARM TECH is the sender, and the PHARMACIST is the receiver.

Match each example to the Professional Attributes: A) Customer Service B) Detailed Oriented C) Collaboration 1) Assisting patients who come pick up their drugs 2) working w/ Pharmacist to dispense meds. 3) Paying specific attention to info on a pill bottle

A) Customer Service--1) Assisting patients who come pick up their drugs B) Detailed Oriented--3) Paying specific attention to info on a pill bottle C) Collaboration--2) working w/ Pharmacist to dispense meds.

Match the example to the correct type of communication: A) Verbal B) Nonverbal 1)nodding in agreement 2)saying hello 3)making a phonecall 4)tapping someone on the shoulder 5)laughing 6)writing a note to the pharmacist

A) Verbal: 2)saying hello 3)making a phonecall 6)writing a note to the pharmacist B) Nonverbal: 1)nodding in agreement 4)tapping someone on the shoulder 5)laughing

A client has a disagreement over billing with the pharmacy technician, and the two end up in an argument. The client files a complaint with the pharmacist about the way the situation was handled. Fortunately, the pharmacist is able to resolve the client's misunderstanding by listening objectively, and the client leaves satisfied. Afterward, which skills might the pharmacist suggest that the technician work on? Check all that apply. A) communication skills B) collaboration C) professionalism D) technical skills

A) communication skills C) professionalism

The Bureau of Labor Statistics has predicted that there will be a growing need for pharmacy technicians in the next ten years. Why is this? A) increased demand for medications B) desirable position with decent pay and work conditions C) continued growth of opportunities for advancement D) decreased number of pharmacists in the field

A) increased demand for medications

What skills might the pharmacy technician use to keep track of a bill that is paid for by both insurance and the patient? Check all that apply. A) math skills B) communication skills C) organizational skills D) professionalism

A) math skills C) organizational skills

A patient is upset about the long wait for essential medication. What is the best way for the pharmacy technician to respond? A)"I understand you are worried about the wait, which is why I am going to go take care of this." B)"You should know that we fill prescriptions faster here than any other pharmacy in town." C)"You can just shop in the pharmacy for a few minutes until we are done filling your prescription." D)"Next time, you should call in this prescription sooner so we have more time to fill it."

A)"I understand you are worried about the wait, which is why I am going to go take care of this."

Which scenarios demonstrate healthcare workers supporting a patient's right to autonomy? Check all that apply. A)A pharmacy technician asks if a patient prefers a generic or trade-name drug. B)A physician prescribes an experimental medication without explaining the risks to the patient. C)A doctor meets with a patient who has a rare disease to talk about drug research. D)A pharmacist talks with a patient who then decides not to take cold medicine. E)A nurse shares a patient's medical records with friends without permission.

A)A pharmacy technician asks if a patient prefers a generic or trade-name drug. C)A doctor meets with a patient who has a rare disease to talk about drug research. D)A pharmacist talks with a patient who then decides not to take cold medicine.

What does collaboration between teams look like? A)A team works to meet its own goals, while aiding and assisting another team to meet the other team's goals. B)Teams avoid interacting with one another to reduce the amount of work that needs to be done. C)A team assesses the work of another team to improve patient care outcomes. D)Teams compete to reduce medical errors and patient care costs in the hospital.

A)A team works to meet its own goals, while aiding and assisting another team to meet the other team's goals.

How can an organizational system help a pharmacy technician? Check all that apply. A)An organizational system keeps track of the pharmacy technician's many tasks and deadlines. B)An organizational system keeps the pharmacy technician's conversations professional. C)An organizational system can keep the pharmacy technician's workspace organized. D)An organizational system can ensure the pharmacy technician interacts well with clients and coworkers. E)An organizational system can help manage the pharmacy technician's time and tasks effectively.

A)An organizational system keeps track of the pharmacy technician's many tasks and deadlines. C)An organizational system can keep the pharmacy technician's workspace organized. D)An organizational system can ensure the pharmacy technician interacts well with clients and coworkers. E)An organizational system can help manage the pharmacy technician's time and tasks effectively.

What is the best advice for a pharmacy technician asking about how to speak with people on the telephone? Check all that apply. A)Answer the phone with a clear greeting. B)Put patients on hold whenever possible. C)Speak quickly to keep calls short. D)Avoid using technical language or jargon with patients. E)Speak slowly and clearly.

A)Answer the phone with a clear greeting. D)Avoid using technical language or jargon with patients. E)Speak slowly and clearly.

How is leadership different from management? A)Both are interpersonal skills, although leadership can be demonstrated by acting as a role model. B)Both are communication skills, but leadership is only shown by people who are in charge. C)Both are professional traits, but management only deals with money and other resources. D)Both are organizational traits, but only management organizes people in the workplace.

A)Both are interpersonal skills, although leadership can be demonstrated by acting as a role model.

Match the term to the definition: A)Dangerous situation B)emergency situation C)legal situation 1) a person is hospitalized 2)A patient becomes combative in the pharmacy and the police are called 3) a persons medical records are used as evidence in trial

A)Dangerous situation--2)A patient becomes combative in the pharmacy and the police are called B)emergency situation--1) a person is hospitalized C)legal situation--3) a persons medical records are used as evidence in trial

The pharmacist is filling a prescription while a client waits, and the phone starts to ring. What should the pharmacy technician do? A)Demonstrate teamwork by answering the phone for the pharmacist. B)Demonstrate professional etiquette by introducing the client to the pharmacist. C)Demonstrate organization by taking a lunch break. D)Demonstrate interpersonal skills by chatting with another technician.

A)Demonstrate teamwork by answering the phone for the pharmacist.

A new technician asks a more experienced pharmacy technician how to develop better teamwork skills. What might the experienced pharmacy technician suggest? Check all that apply. A)Develop professional relationships. B)Practice effective communication. C)Study public health practices. D)Treat coworkers with respect. E)Work on research protocols. F)Participate in team functions.

A)Develop professional relationships. B)Practice effective communication. D)Treat coworkers with respect. F)Participate in team functions.

Several pharmacy technicians on different shifts may never see one another work at a pharmacy that is open twenty-four hours a day. They share resources and patients at the pharmacy. Why is communication important for these technicians? Check all that apply. A)Good communication is essential for the healthcare team. B)Communication helps build good professional relationships. C)Poor communication can cause problems for patients. D)Patients expect all the pharmacy staff to be there all the time. E)All the pharmacy staff needs to share patient information.

A)Good communication is essential for the healthcare team. B)Communication helps build good professional relationships. C)Poor communication can cause problems for patients. E)All the pharmacy staff needs to share patient information.

Which of these statements describe communication? A)It is an exchange between a sender and a receiver. B)It requires people to speak the same language. C)It can be verbal or nonverbal. D)It cannot be learned. E)It is the transmission of a message.

A)It is an exchange between a sender and a receiver. C)It can be verbal or nonverbal. E)It is the transmission of a message.

Which of the following is covered on the certification exam for pharmacy techs? A)Laws and regulations B) pharmacology C) diagnoses D) drug knowledge E) supervision skills F) calculations

A)Laws and regulations B) pharmacology D) drug knowledge F) calculations

How does specialization in health care impact teamwork? Check all that apply. A)Patients may work with many specialists who need help facilitating patient care B)Patients reduce their cost by working directly with specialists instead of a healthcare team. C)Specialization in medicine requires effective teamwork. D)Specialization in medicine reduces the need for teamwork. E)The pharmacy may be the only place where all of a patient's prescriptions are seen. F)More physicians are addressing the general aspects of patient health.

A)Patients may work with many specialists who need help facilitating patient care C)Specialization in medicine requires effective teamwork. E)The pharmacy may be the only place where all of a patient's prescriptions are seen.A

Categorize the following: A)Privileged comm. B)non-privileged 1)"I'm allergic to Penicillin" 2)"I dont like pharmacies." 3)"I will pay with cash today." 4)"I take two medications"

A)Privileged comm.--1)"I'm allergic to Penicillin" 4)"I take two medications" B)non-privileged--2)"I dont like pharmacies." 3)"I will pay with cash today."

What is the difference between privileged communication and Protected Health Information (PHI)? A)Privileged communication is the process of sharing private information, and PHI is the private information tied to a patient's identity. B)Privileged communication is any information shared between a patient and the doctor, and PHI is the information shared with other healthcare providers. C)Privileged communication is only four specific types of information, while PHI covers a much wider array of confidential information. D)Privileged communication is the act of sharing patient information with other healthcare providers, while PHI encompasses all of the information that is shared.

A)Privileged communication is the process of sharing private information, and PHI is the private information tied to a patient's identity.

What are the major rules of HIPAA? Check all that apply. A)Security Rule B)Privileged Communication Rule C)Patient Records Rule D)Privacy Rule E)Confidentiality Rule F)Medications List Rule

A)Security Rule D)Privacy Rule

Which of these statements describe self-discipline? Check all that apply. A)Self-discipline is necessary for productivity. B)Self-discipline is part of communication. C)Self-discipline is self-control. D)Self-discipline helps an employee stay focused. E)Self-discipline is necessary for having a positive attitude.

A)Self-discipline is necessary for productivity. C)Self-discipline is self-control. D)Self-discipline helps an employee stay focused.

Match the word to the correct definition: A)Self-discipline B)professionalism C)etiquette D)productivity 1)Ability to control behaviors, and reactions, or to exercise self control 2)rules that define proper social behavior in a specific community 3)a standard of personal conduct appropriate for the workplace 4)a measure of how much work is completed in a specific amount of time

A)Self-discipline--1)Ability to control behaviors, and reactions, or to exercise self control B)professionalism--3)a standard of personal conduct appropriate for the workplace C)etiquette--2)rules that define proper social behavior in a specific community D)productivity--4)a measure of how much work is completed in a specific amount of time

Why are the requirements for pharmacy technicians different in each state? A)The 10th Amendment allows each state to develop its own Pharmacy Practice Act, which defines the role of the pharmacy technician. B)The role of the pharmacy technician is more demanding and has greater responsibilities in states that require certification. C)States without certification requirements have a greater need for pharmacy technicians, so there are fewer barriers to starting in this career. D)The Pharmacy Practice Act in each state allows the Boards of Pharmacy to decide if certification or registration is important in that state.

A)The 10th Amendment allows each state to develop its own Pharmacy Practice Act, which defines the role of the pharmacy technician.

One pharmacy technician is overwhelmed with a number of tasks, so a second pharmacy technician asks if there is any way to help. The first pharmacy technician responds sarcastically, "Oh, no. I have this completely under control," so the second technician does not help. Why was this communication ineffective? Check all that apply. A)The message that the first technician needs help was not received. B)The second pharmacy technician's question was unclear. C)The first technician used sarcasm instead of a clear, unemotional statement. D)The second pharmacy technician was overly emotional. E)The wrong channel of communication was used.

A)The message that the first technician needs help was not received. C)The first technician used sarcasm instead of a clear, unemotional statement.

Which of these behaviors and tools help the pharmacy comply with HIPAA? Check all that apply. A)The pharmacy uses a shredder to destroy documents. B)The analytical scale is cleaned after every use. C)All the pharmacy staff uses password-protected software. D)A pharmacy technician checks a prescription before filling it. E)The pharmacist does not do any pharmacy work at home. F)The pharmacy software that keeps patient profiles can be locked.

A)The pharmacy uses a shredder to destroy documents. C)All the pharmacy staff uses password-protected software. E)The pharmacist does not do any pharmacy work at home. F)The pharmacy software that keeps patient profiles can be locked.

The pharmacist notices there has been an increase in errors filling a prescription for a new type of ointment, so the pharmacist holds a staff meeting. Which of these behaviors indicates ineffective teamwork? Check all that apply. A)The staff members blame one another for the errors with the ointment. B)The staff members do not know who was responsible for doing what. C)The staff members delegated the tasks properly. D)The staff members used collaboration and conflict resolution skills. E)The staff members were not guided by the team leader.

A)The staff members blame one another for the errors with the ointment. B)The staff members do not know who was responsible for doing what. E)The staff members were not guided by the team leader.

Lawrence was very confused about a medication. He was also very interested in the side effects and the drug interactions. The pharmacy technician sat down with Lawrence and explained everything he wanted to know. Which best describes the pharmacy technician's actions? A)They were ethical; helping a patient is the fair and right thing to do. B)They were ethical; helping a patient is a job requirement. C)They were unethical; sitting with a patient was unfair to the other customers who did not get to sit down as well. D)They were unethical; sitting with a patient kept the pharmacy tech from completing other duties.

A)They were ethical; helping a patient is the fair and right thing to do.

Match the channel of communication to the closest situation: A)Written B)Telephone C)in-person 1)leaving a message about a refill request in a physicians office 2)describing principles of pharmacology 3)asking what time of day it is

A)Written--2)describing principles of pharmacology B)Telephone--1)leaving a message about a refill request in a physicians office C)in-person--3)asking what time of day it is

What is a team? A)a group of people who work together in a joint activity B)a group of people who work in the same building C)a group of people whose skills complement one another D)a group of people who understand what needs to be done

A)a group of people who work together in a joint activity

Which professionals are using effective strategies for time and task management? Check all that apply. A)an office manager who creates a to-do list B)a laboratory assistant who takes a break whenever a friend calls C)a technician who keeps her workspace organized D)a dental assistant who always wears a clean uniform E)a doctor who has a positive and friendly attitude toward coworkers and patients F)a front-desk worker who refuses to take a break with coworkers during time he scheduled for making phone calls to patients

A)an office manager who creates a to-do list C)a technician who keeps her workspace organized F)a front-desk worker who refuses to take a break with coworkers during time he scheduled for making phone calls to patients

How can healthcare professionals maintain working relationships with one another? Check all that apply. A)attending meetings B)attending to patient needs C)attending professional conferences D)making contacts at patient care meetings E)advertising on the Internet

A)attending meetings C)attending professional conferences D)making contacts at patient care meetings

What does a pharmacy technician demonstrate by becoming certified? Check all that apply. A)basic skills and knowledge B)commitment to quality health care C)superior knowledge D)additional training

A)basic skills and knowledge B)commitment to quality health care

The mission statement of a charity's hospital pharmacy declares that it "provides the best possible care for all patients, regardless of their ability to pay." What ethical principles are demonstrated in this statement? Check all that apply. A)beneficence B)nonmaleficence C)justice D)integrity E)autonomy

A)beneficence C)justice

What are the basic ethical principles? Check all that apply. A)beneficence B)charity C)nonmaleficence D)justice E)fidelity F)standards G)autonomy H)integrity

A)beneficence C)nonmaleficence D)justice E)fidelity G)autonomy

Match each ethical term to the appropriate description: A)beneficence B)fidelity C)nonmaleficence D)autonomy E)justice 1)equal/fail service 2)doing good 3)doing no harm 4)commiting to a promise 5)the patient's right to choose

A)beneficence--2)doing good B)fidelity--4)commiting to a promise C)nonmaleficence--3)doing no harm D)autonomy--5)the patient's right to choose E)justice--1)equal/fail service

Which best describes how a pharmacy technician labels medications? A)by adding dosage information and directions for use onto the prescription bottle B)by counting the correct number of pills and adding them to the prescription bottle C)by collecting insurance information from the customer for proper billing D)by taking a message for a pharmacist who is helping another customer

A)by adding dosage information and directions for use onto the prescription bottle

How does a pharmacy technician demonstrate teamwork? A)by helping a coworker with refill requests B)by writing down accurate notes C)by talking clearly when on the phone D)by explaining a billing question to a patient

A)by helping a coworker with refill requests

Match the terms and definitions: A)contribution B)participation C)critical thinking D)respect E)conflict resolution 1)a way to settle disagreements respectfully 2)reflective questioning and reasoning to understand a situation 3)treating team members fairly 4)sharing effort and ideas 5)being involved in team activities

A)contribution--4)sharing effort and ideas B)participation--5)being involved in team activities C)critical thinking--2)reflective questioning and reasoning to understand a situation D)respect--3)treating team members fairly E)conflict resolution--1)a way to settle disagreements respectfully

Certification demonstrates that a pharmacy technician A)has the skills and knowledge to do the job. B)is ready for a promotion. C)can perform any healthcare job. D)has not been licensed yet.

A)has the skills and knowledge to do the job.

What type of information is considered privileged when communicating with patients and providers? Check all that apply. A)health history B)medical diagnoses C)appointment schedules D)medication lists E)personality F)drug allergies

A)health history B)medical diagnoses D)medication lists F)drug allergies

A hospital-based pharmacist talks to a doctor about why a patient was transferred to the doctor's unit. The doctor explains that the patient recently had a heart attack and now has heart failure. What types of privileged communication are being described? Check all that apply. A)health history B)medical diagnosis C)drug allergies D)medication lists E)patient identification

A)health history B)medical diagnosis

Which scenario is an example of HIPAA compliance? A)keeping personal health information paperwork turned facedown on the desk B)talking about patients at the park C)sharing a computer password with a coworker D)throwing personal health information documents into the trashcan

A)keeping personal health information paperwork turned facedown on the desk

In what types of situations is it legally appropriate to breach confidentiality? Check all that apply. A)medical emergencies B)legal situations C)school conferences D)dangerous scenarios E)job interviews

A)medical emergencies B)legal situations D)dangerous scenarios

Which examples demonstrate nonverbal communication? Check all that apply. A)nodding B)saying yes C)waving goodbye D)crying E)shrugging F)e-mailing

A)nodding C)waving goodbye D)crying E)shrugging

How can a pharmacy technician communicate effectively with a client who does not hear well? Check all that apply. A)offer written information B)provide a translator C)speak clearly D)avoid jargon E)avoid eye contact

A)offer written information C)speak clearly D)avoid jargon

What abilities are important for the pharmacy technician? Check all that apply. A)oral comprehension B)night vision C)speech recognition D)number facility E)spatial orientation F)information ordering G)rate control

A)oral comprehension C)speech recognition D)number facility F)information ordering

Match terms with their definitions A)personality type B)collaboration C)group dynamics 1)the way a team gets along and works together 2)an individuals attitude or way of responding to situations 3)working together on a shared goal

A)personality type--2)an individuals attitude or way of responding to situations B)collaboration--3)working together on a shared goal C)group dynamics--1)the way a team gets along and works together

A pharmacy technician should be able to use computers to enter, access, or retrieve data, to adhere to safety procedures, and to use the metric system. What Work Activities are being described? Check all that apply. A)processing information B)getting information C)interacting with computers D)evaluating information to determine compliance with standards E)identifying objects, actions, and events F)updating and using relevant knowledge

A)processing information B)getting information C)interacting with computers D)evaluating information to determine compliance with standards F)updating and using relevant knowledge

What are advantages to teamwork in health care? Check all that apply. A)providing opportunities for professionals to develop new skills B)reducing the need for written communication C)reducing potential for errors D)reducing the need for spoken communication E)providing more organization, and defining technicians' roles

A)providing opportunities for professionals to develop new skills C)reducing potential for errors E)providing more organization, and defining technicians' roles

Match the term to the definition: A)public health team B)research team C)hospital team 1)reports adverse effects 2)follows testing protocols 3)supports the care of patients

A)public health team--1)reports adverse effects B)research team--2)follows testing protocols C)hospital team--3)supports the care of patients

What are the components of critical thinking? Check all that apply. A)questioning B)avoiding conflict C)reasoning D)compromising E)communicating

A)questioning C)reasoning

Legal penalties incurred from HIPAA are based on which indicators? Check all that apply. A)severity of the scenario B)patient's idea for a punishment C)whether the breach was intentional or accidental D)when the violation of confidentiality occurred E)how many times the violation occurred

A)severity of the scenario C)whether the breach was intentional or accidental

What does collaboration between healthcare professionals on a team allow the team members to do? A)share their resources and knowledge B)share blame for mistakes C)save insurance companies money D)work less often

A)share their resources and knowledge

Identify the behaviors that can lead to effective communication. Check all that apply. A)speaking slowly and clearly B)using easily understood language C)talking half the time D)listening to the speaker E)being overly emotional

A)speaking slowly and clearly B)using easily understood language D)listening to the speaker

Why do people earn continuing education units (CEUs)? Check all that apply. A)to continue learning new things in their field B)to charge more for their professional services C)to impress coworkers with how much they know D)to get their certifications renewed

A)to continue learning new things in their field D)to get their certifications renewed

Why should someone take the PTCB or ExCPT exams? A)to earn the CPhT credential B)to become a pharmacist C)to get a job in a pharmacy D)to join the Board of Pharmacy

A)to earn the CPhT credential

What are some reasons that ethical principles are important in the pharmacy? Check all that apply. A)to protect the rights of patients B)to support the health of patients C)to help pharmacy technicians behave appropriately D)to make sure everyone in the pharmacy has integrity

A)to protect the rights of patients B)to support the health of patients C)to help pharmacy technicians behave appropriately

Why is there a Code of Ethics for Pharmacy Technicians? Check all that apply. A)to provide guidelines for the behavior of pharmacy technicians B)to prevent confusion about the job of the pharmacy technician C)to create laws about pharmacy work that can be enforced D)to list ethical principles specific to pharmacy technicians E)to show examples of appropriate customer behavior in the pharmacy

A)to provide guidelines for the behavior of pharmacy technicians D)to list ethical principles specific to pharmacy technicians

What are some good examples of a pharmacy technician supporting the pharmacist? Check all that apply. A) making judgments about confusing prescriptions to save time B) taking messages for the pharmacist who is performing other duties C) using shortcuts to fill prescriptions that save time when busy D) assisting other pharmacy technicians in their duties as needed

B) taking messages for the pharmacist who is performing other duties D) assisting other pharmacy technicians in their duties as needed

While picking up a prescription, a patient has some questions about the nasal spray the physician prescribed. What is an appropriate way for a pharmacy technician to respond? A)"Those nasal sprays are very easy to use; just be sure to inhale slightly while spraying in your nostril." B)"If you will excuse me for a moment, I will let the pharmacist answer your questions about this prescription." C)"We cannot tell what your physician wanted you to do with that medicine; you should call your physician." D)"There are directions inside the package. If you would like, we can read them together to be sure they are clear."

B)"If you will excuse me for a moment, I will let the pharmacist answer your questions about this prescription."

What is the difference between a mission statement and a vision statement? A)A mission statement is a declaration about the future, whereas a vision statement explains the organization's purpose. B)A mission statement explains the company's purpose, whereas a vision statement is a declaration about the future. C)A mission statement is a declaration about the future, whereas a vision statement is used to create the company's business ethics. D)A mission statement explains the company's purpose, whereas a vision statement is used to create the company's business ethics.

B)A mission statement explains the company's purpose, whereas a vision statement is a declaration about the future.

Which example demonstrates good organizational skills? A)A pharmacy technician convinces coworkers to help when the technician has too much work. B)A pharmacy technician prioritizes tasks so he attends to the most urgent tasks first. C)A pharmacy technician asks for more money in the department's budget. D)A pharmacy technician effectively communicates with clients about their wait times.

B)A pharmacy technician prioritizes tasks so he attends to the most urgent tasks first.

The pharmacist notices there has been an increase in errors filling a prescription for a new type of ointment, so the pharmacist holds a staff meeting. Which of these behaviors indicates effective teamwork? Check all that apply. A)The staff members blame one another for the errors with the ointment. B)All the pharmacy staff think critically about the cause of the problem. C)A new technician does not know the ointment should be handled differently. D)More experienced technicians suggest solutions to prevent confusion. E)One person is assigned to relabeling and moving the ointment.

B)All the pharmacy staff think critically about the cause of the problem. D)More experienced technicians suggest solutions to prevent confusion. E)One person is assigned to relabeling and moving the ointment.

Why is nonverbal communication important for a pharmacy technician? A)Nonverbal communication helps the pharmacy technician get a raise and promotion. B)Nonverbal communication makes the patient comfortable and welcome. C)Nonverbal communcation makes the patient recommend the technician to other patients. D)Nonverbal communcation helps the patient give more details about themselves than are needed.

B)Nonverbal communication makes the patient comfortable and welcome.

How can a pharmacy technician demonstrate good organizational skills? A)Greet customers in a friendly way. B)Prioritize a list of tasks to complete. C)Write a letter on a computer. D)Dress appropriately.

B)Prioritize a list of tasks to complete.

What are some helpful strategies for time and task management? Check all that apply. A)Create a list of things that cannot be finished on time. B)Prioritize tasks. C)Keep a clean workspace. D)Schedule the time to spend on each task and track progress. E)Stay focused and avoid distractions. F)Ask for help only after missing a deadline.

B)Prioritize tasks. C)Keep a clean workspace. D)Schedule the time to spend on each task and track progress. E)Stay focused and avoid distractions.

A pharmacy technician is working in a pharmacy that serves a large cultural population. The clientele is very respectful of medical professionals, so much so that they sometimes do not ask questions about their own health or treatment for fear of offending the doctors or pharmacists. How can the pharmacy technician best serve this group? A)Let their questions go unanswered, because if it is serious enough, they will ask. B)Provide as much information as possible, and monitor nonverbal cues for confusion. C)Pressure the clients to ask questions, since it is important they know about their treatments. D)Insist the pharmacist meets with members of this population for counseling.

B)Provide as much information as possible, and monitor nonverbal cues for confusion.

What is the difference between the Privacy and Security HIPAA Rules? A)The Privacy Rule pertains to policies and procedures, while the Security Rule prohibits the release of patient health information. B)The Privacy Rule prohibits the release of patient health information, while the Security Rule sets policies for ways to maintain confidentiality. C)The Privacy Rule supports privileged communication, and the Security Rule pertains only to medical records. D)The Privacy Rule limits communication about patients, and the Security Rule applies only to computer-based records.

B)The Privacy Rule prohibits the release of patient health information, while the Security Rule sets policies for ways to maintain confidentiality.

A patient comes to the pharmacy with a companion. The companion helps the patient respond to the pharmacy technician's questions about any allergies and other medications. The patient looks at the pills when the prescription is filled, but stares at the new bottle in confusion. When asked, the patient doesn't have any questions for the pharmacist. Which behavior indicates to the pharmacy technician that the patient may be unclear about the prescription? A)The patient shows up at the pharmacy with a companion. B)The patient stares at the new bottle in confusion. C)The patient does not have any questions. D)The patient offers information about allergies.

B)The patient stares at the new bottle in confusion.

A pharmacy technician is upset because of the amount of work left by workers on the previous shift, and voices this frustration and concern to the pharmacist. The pharmacist acknowledges the technician's worry. Relieved, the pharmacy technician starts working. What reason best explains why this is an example of effective communication? A)The pharmacy technician was overly emotional. B)The pharmacist acknowledged the technician's concern. C)The pharmacist criticized the workers on the previous shift. D)The pharmacy technician missed the meaning of the message.

B)The pharmacist acknowledged the technician's concern.

Based on what you know about the work activities of the pharmacy technician, how are the activities of the pharmacist different from the technician's? A)The pharmacist and technician have overlap of responsibilities, but only the pharmacist needs to communicate well. B)The pharmacist makes decisions, directs subordinates, and coordinates the work and activities of others more than the technician. C)Only the technician needs to get information, and the pharmacist does not plan, coordinate, or organize. D)The pharmacist performs more science-related activities such as programming computers and analyzing data.

B)The pharmacist makes decisions, directs subordinates, and coordinates the work and activities of others more than the technician.

A drug company recruits a pharmacy technician to work a second, part-time job on its sales force. Why would taking the job be a conflict of interest? A)There is a rule that pharmacy technicians can't have two sources of income, even if it's a part-time job. B)Working as a sales representative would create a conflict between the professional interests of the pharmacy and those of the drug company. C)Working as a sales representative might cause distraction for the pharmacy technician at both the pharmacy and the drug company. D)The pharmacy and the drug company are interested in the health and safety of patients who take medications sold by the drug company.

B)Working as a sales representative would create a conflict between the professional interests of the pharmacy and those of the drug company.

Which scenarios might cause confidentiality issues to arise? Check all that apply. A)a patient talking to his or her family member about the patient's condition B)a doctor talking to his or her friends about a patient at work C)a pharmacy technician speaking with a patient about the patient's medicine D)a pharmacist letting someone else put patient information into the pharmacy records E)a friend asking a patient how the patient is feeling

B)a doctor talking to his or her friends about a patient at work C)a pharmacy technician speaking with a patient about the patient's medicine D)a pharmacist letting someone else put patient information into the pharmacy records

Which of these people is demonstrating teamwork? Check all that apply. A)a professional who works hard to finish work to go home early B)a sports team that uses the skills of different members of the team to win C)a physician who consults a specialist to better treat a patient's condition D)a pharmacy technician who passes the certification exam to get a pay raise E)a pharmacy technician who looks for ways to improve the pharmacy's efficiency

B)a sports team that uses the skills of different members of the team to win C)a physician who consults a specialist to better treat a patient's condition E)a pharmacy technician who looks for ways to improve the pharmacy's efficiency

What are common core tasks performed by pharmacy technicians? Check all that apply. A)evaluating the suitability of prescriptions B)answering phones and responding to questions C)hiring and supervising pharmacy staff D)establishing and maintaining patient profiles E)mixing pharmaceutical preparations F)receiving prescriptions and refilling requests

B)answering phones and responding to questions D)establishing and maintaining patient profiles E)mixing pharmaceutical preparations F)receiving prescriptions and refilling requests

At a retail pharmacy, many of the technicians are close friends. When one of the technicians calls in sick several days in a row, the friends begin to worry. A doctor calls in a prescription for the sick technician, and the pharmacist fills the prescription and delivers it to the technician. The other pharmacy technicians want to know what is wrong with their coworker. Everyone has access to patient profiles and prescription records. It would be easy for them to figure out the technician's medical status based on the prescription, but they decide to respect the technician's privacy. Which ethical principle stops the technicians from checking their sick friend's records? check all that apply A)beneficence, because the technicians want to do what is in their friend's best interest B)autonomy, because the technicians respect their friend's decision to not share the information C)justice, because the technicians want to treat everyone at work equally, even if they are sick D)nonmaleficence, because the technicians don't want to harm their friend by looking up the prescription This case study demonstrates which principles from the Code of Ethics for Pharmacy Technicians? Check all that apply. A)respect B)confidentiality C)competency D)efficiency E)quality What might be a more ethical way for the coworkers to get information about their sick friend? A)They could contact the physician who wrote the prescription. B)They could call the technician to see how she is feeling. C)They could ask the pharmacist why the technician is taking medication. D)They could find the record of the technician's sick leave.

B)autonomy, because the technicians respect their friend's decision to not share the information C)justice, because the technicians want to treat everyone at work equally, even if they are sick A)respect B)confidentiality B)They could call the technician to see how she is feeling.

Some of the pharmacy staff has been assigned to develop a procedure for using new software. What might help this team get started? Check all that apply? A)meeting with hospital staff B)consulting with a specialist C)defining team member roles D)delegating tasks to team members E)attending professional meetings

B)consulting with a specialist C)defining team member roles D)delegating tasks to team members

Which pharmacy technician tasks require customer service skills? Check all that apply. A)receiving written prescriptions or refilling requests and verifying that information is complete and accurate B)establishing or maintaining patient profiles, including lists of medications taken by individual patients C)maintaining proper storage and security conditions for drugs D)answering telephones and responding to questions or requests E) prepacking bulk medicines, filling bottles with prescribed medications, and typing and affixing labels F)mixing pharmaceutical preparations according to written prescriptions

B)establishing or maintaining patient profiles, including lists of medications taken by individual patients D)answering telephones and responding to questions or requests

A patient tells a pharmacy technician that he is new to the area and enjoys living in this part of town. Then, the patient lets the pharmacy technician know that he needs to pick up his prescription to treat an inner ear infection. When the pharmacy technician hands the drugs to the patient, the patient asks what the total cost is. What part of this discussion is considered privileged communication? A)being new to the area B)having an ear infection C)enjoying this part of town D)asking about the total cost

B)having an ear infection

During a busy afternoon at the pharmacy, a patient dropped off a prescription and waited to have it filled. When the prescription was filled, no one took responsibility for checking the prescription, and the dose was wrong. The patient had to wait until the prescription was refilled correctly. What could have improved the teamwork? Check all that apply. A)telling the patient not to wait in the pharmacy B)having each team member be clear about his or her role and responsibilities C)following conflict resolution processes D)establishing clear communication E)using a quicker protocol for filling prescriptions

B)having each team member be clear about his or her role and responsibilities D)establishing clear communication

When working with which team would a pharmacy technician be working directly with physicians? Check all that apply. A)FDA teams B)healthcare teams C)research teams D)pharmacy management E)hospital teams

B)healthcare teams C)research teams E)hospital teams

Which of these examples demonstrate ethical behavior? Check all that apply. A)cheating on an exam B)helping someone cross a street C)lying to a friend D)admitting to a mistake E)staying on task at work

B)helping someone cross a street D)admitting to a mistake E)staying on task at work

To avoid creating conflict of interest, a new pharmacy technician doesn't want to be too friendly with any of the customers. A senior technician explains that being friendly and polite to customers is part of the pharmacy's code of ethics. Which ethical principle from the Code of Ethics for Pharmacy Technicians is demonstrated by being friendly and polite to customers? A)efficiency B)respect C)competency D)honesty

B)respect

Who is a leader? A)someone who is better at written than verbal communication B)someone who acts as a role model C)someone who talks to customers, but not to coworkers D)someone who does not need to meet deadlines

B)someone who acts as a role model

Who is a manager? A)someone who does not have appointments B)someone who directs people and uses resources to achieve a goal C)someone who needs to improve on verbal and nonverbal communication skills D)someone who prevents customers from complaining about employees

B)someone who directs people and uses resources to achieve a goal

What are the two most common work contexts for pharmacy technicians? Check all that apply. A)indoors, environmentally controlled B)telephone C)time pressure D)electronic mail E)contact with others

B)telephone E)contact with others

Where can someone find additional information about working as a pharmacy technician in a specific state? A)10th Amendment B)that state's Board of Pharmacy C)Pharmacy Technician Certification Board D)National Association of Pharmacy Boards

B)that state's Board of Pharmacy

A pharmacist explains to a doctor that a prescription the physician wrote will not work for the patient. The doctor listens, summarizes what the pharmacist has said, and asks for a different suggestion. The pharmacist recommends a different drug that works for the patient. Which aspect of this interaction demonstrates active listening? A)the pharmacist explaining something to the doctor, and answering a question B)the doctor summarizing what was said, then asking a follow-up question C)the pharmacist making a recommendation, and the physician following it D)the pharmacist recommending a drug, and that drug working for the patient

B)the doctor summarizing what was said, then asking a follow-up question

Eriq has been admitted to a hospital after an emergency. After a day of resting in the hospital, Eriq is in stable condition and his spouse and sister come to visit him. Under the HIPAA Privacy Rule, physicians can only share information about a patient's condition with family members if A)the condition is potentially fatal. B)the patient gives verbal or written consent. C)the illness could last for many weeks. D)the treatment must be administered by others.

B)the patient gives verbal or written consent.

What are some rights that patients have? Check all that apply. A)the right to threaten healthcare workers with lawsuits B)the right to keep some information private C)the right to lie about their health symptoms D)the right to reveal personal information to particular persons E)the right to know who will be seeing their healthcare information

B)the right to keep some information private D)the right to reveal personal information to particular persons E)the right to know who will be seeing their healthcare information

How can conflict resolution skills be used? Check all that apply. A)to prevent team members from expressing their views B)to help avoid conflict C)to minimize disagreements D)to make people agree with one another E)to help groups arrive at compromises

B)to help avoid conflict C)to minimize disagreements E)to help groups arrive at compromises

What are the primary purposes of the HIPAA Privacy and Security Rules? Check all that apply. A)to keep privileged information just between two people B)to protect information from being shared against a patient's wishes C)to describe the processes and tools used to keep information confidential D)to make sure that patients like their healthcare providers E)to upgrade administration systems in hospitals and pharmacies

B)to protect information from being shared against a patient's wishes C)to describe the processes and tools used to keep information confidential

Which task should be completed by a pharmacy technician? A) prescribing medication to patients B) monitoring who can practice pharmacy C) dispensing medications to patients D) explaining prescriptions to patients

C) dispensing medications to patients

At a hospital pharmacy, the pharmacist notices that the pharmacy technician greets everyone by first name, and suggests that physicians prefer to be addressed by their titles and last names, as in Dr. Rathi or Dr. White. What is the best response from the pharmacy technician? A)"I don't think that is true. No one else has complained about how I address them." B)"But you told me to address everyone by their names!" C)"I didn't realize that, but I will work on learning the doctors' last names." D)"The other technicians address the doctors by their first names, too."

C)"I didn't realize that, but I will work on learning the doctors' last names."

A patient comes to the pharmacy confused and upset because the instructions on a new prescription are hard to follow. What is the best response to the patient? A)"Next time, you should be sure you understand your prescriptions before you leave the doctor's office." B)"Why didn't your doctor explain to you how he wanted you to take this medication in the first place?" C)"It can be confusing to manage your changing prescriptions. May I see if the pharmacist can answer your questions?" D)"Try not to worry so much, or your doctor will be treating you for a stress disorder on top of everything else!"

C)"It can be confusing to manage your changing prescriptions. May I see if the pharmacist can answer your questions?"

Why might a pharmacy have a mission statement? A)A mission statement is required for all businesses. B)A mission statement shows what the pharmacy wants to accomplish in the future. C)A mission statement explains the pharmacy's purpose beyond financial success. D)A mission statement outlines the standard of care to pharmacy technicians.

C)A mission statement explains the pharmacy's purpose beyond financial success.

Almost all states require practicing pharmacists to be licensed and to register with the state, while the requirements for pharmacy technicians are not as strict or uniform. Why are the requirements different for pharmacists' licenses? A)There are more pharmacists than pharmacy technicians in most pharmacies, so many states choose not to regulate technicians. B)In some states, being a technician does not require any technical knowledge, but pharmacists have the same requirements in all states. C)A pharmacist has completed a higher level of education, and will take more responsibility on the job. D)Licenses help the state keep track of pharmacists, who change jobs more often than pharmacy technicians.

C)A pharmacist has completed a higher level of education, and will take more responsibility on the job.

Which is an example of a conflict of interest? A)A pharmacy technician volunteers with the local pharmacy professional society. B)A pharmacy technician fills prescriptions for people she knows personally. C)A pharmacy technician works part time as a pharmaceutical company sales representative. D)A pharmacy technician uses his science background to tutor high school students.

C)A pharmacy technician works part time as a pharmaceutical company sales representative.

Caleb is working as a pharmacy technician. He has decided that he wants to continue with his education because he wants to become a pharmacist. Which statement best describes Caleb's situation? A)Caleb has some education but needs to pass the certification exam. B)Caleb has a license and is wanting to obtain a certificate. C)Caleb has a certificate and is wanting to obtain a license. D)Caleb has passed one PTCE but still needs to pass the other.

C)Caleb has a certificate and is wanting to obtain a license.

What is the difference between confidentiality and privileged communication? A)Confidentiality is the exchange of general information; privileged communication is the exchange of patient information. B)Confidentiality is the act of asking patients about their health information; privileged communication is the act of sharing personal information mutually. C)Confidentiality is the principle that a patient's information is private; privileged communication is the exchange of information between healthcare workers and patients. D)Confidentiality is the process of developing trust with patients; privileged communication is the process of keeping private information from being disclosed.

C)Confidentiality is the principle that a patient's information is private; privileged communication is the exchange of information between healthcare workers and patients.

How are pharmacy and hospital teams different? A)Pharmacy teams rely on the help of pharmacy technicians, but hospital teams do not. B)Physicians lead pharmacy teams, whereas surgeons lead hospital teams. C)Pharmacists oversee pharmacy teams, but other healthcare professionals guide hospital teams. D)There is no difference between a pharmacy team and a hospital team, except for the location of the pharmacy.

C)Pharmacists oversee pharmacy teams, but other healthcare professionals guide hospital teams.

How does punctuality help a pharmacy technician better serve patients and coworkers? A)Punctuality ensures that patients will receive the correct amounts of the right medications. B)Punctuality convinces the pharmacy manager that a technician deserves a raise. C)Punctuality develops a sense of dependability that the prescritions will be ready on time. D)Punctuality helps the pharmacy save money on daily expenses.

C)Punctuality develops a sense of dependability that the prescritions will be ready on time.

Which example indicates ineffective communication between a pharmacist and a technician? A)The pharmacy technician nods while the pharmacist talks. B)The pharmacy technician and pharmacist do not agree on priorities. C)The pharmacist talks very angrily to the pharmacy technician. D)The pharmacist asks questions of the pharmacy technician.

C)The pharmacist talks very angrily to the pharmacy technician.

What is the difference between verbal and nonverbal communication? A)Verbal communication uses spoken or written language to express meaning, while nonverbal communication does not require a receiver. B)Verbal communication expresses meaning without the use of language, while nonverbal communication clearly conveys a single message. C)Verbal communication uses spoken or written language to express meaning, while nonverbal communication expresses meaning without a language. D)Verbal communication does not require a sender, while nonverbal communication can convey multiple messages to different people.

C)Verbal communication uses spoken or written language to express meaning, while nonverbal communication expresses meaning without a language.

A new pharmacy technician at a hospital-based pharmacy receives HIPAA training and begins her work in the pharmacy. On her second day on the job, the pharmacy technician accidentally releases PHI to someone over the phone. She did not have patient consent to do so. Based on this scenario, which penalty is most appropriate for the new pharmacy technician? A)criminal penalties B)HIPAA penalties C)civil money penalties D)PHI penalties

C)civil money penalties

A patient is very angry with his spouse, who has forced the patient to seek treatment for his medical condition. The patient storms out of the pharmacy after threatening to harm someone. The pharmacist immediately phones the police and tells them what this patient has threatened to do. The police want to know whether the patient is taking any prescribed medications or has any medical conditions they should be aware of. The pharmacist gives them the information they need. What is this an example of? A)legal situation B)emergency situation C)dangerous situation D)privileged situation

C)dangerous situation

There was a very long line at the pharmacy. A pharmacy technician told an elderly lady at the end of the line to step ahead of the others. Which ethical principle was violated? A)beneficence B)nonmaleficence C)justice D)fidelity

C)justice

The HIPAA Security Rule helps to ensure that only the qualified and privileged workers at a pharmacy can have access to medical records on a computer. One requirement under HIPAA ensuring that only certain people can open computer files is that A)pharmacists must be on the phone with doctors when opening files. B)the computers must be kept at the pharmacists' homes. C)the files must be encrypted and password protected. D)past medication prescriptions are not shown in the files.

C)the files must be encrypted and password protected.

A pharmacist on the phone with a physician is confused and not sure whether he understands the physician's instructions. Which active listening technique would help the pharmacist ensure that he understands the physician correctly? A)Rather than listening, the pharmacist could demand that the physician send the instructions in an e-mail. B)Before listening, the pharmacist could read previous instructions and ask if the physician will just be repeating them. C)While listening, the pharmacist could read other information online and compare it to the instructions. D)After listening, the pharmacist could restate the instructions in his own words and then ask if he understood correctly.

D)After listening, the pharmacist could restate the instructions in his own words and then ask if he understood correctly.

Danny is a student who wants to work in the pharmacy field. He recently passed the ExCPT exam and has received his certificate. Danny can now claim to be a A)ICPT. B)PTCB. C)CEU. D)CPhT.

D)CPhT.

How does a pharmacy get access to a patient's medical information? A)The pharmacy requests the information through HIPAA. B)All healthcare practitioners always have access to any medical information. C)The patient's family will grant access to this information. D)The patient gives consent to allow specific people access.

D)The patient gives consent to allow specific people access.

Vivian is concerned that a new medication could interact with other medications she is taking. When she picks up the new medication, she asks the pharmacy technician whether she should change her current doses of other drugs. Which best describes how the pharmacy technician should handle the situation? A)The pharmacy technician should give the customer an information packet that discusses side effects. B)The pharmacy technician should have the patient call the doctor that prescribed the medication. C)The pharmacy technician should research the drug online and answer the customer's questions. D)The pharmacy technician should direct the customer to the pharmacist to discuss interactions.

D)The pharmacy technician should direct the customer to the pharmacist to discuss interactions.

Which professional best demonstrates the quality of responsibility? A)a pharmacy technician who gets along well with coworkers B)a manager who makes customers happy by keeping a positive attitude C)a technician who knows how to operate a machine D)a pharmacist who stays late to get work done on time

D)a pharmacist who stays late to get work done on time

Which professional best demonstrates the quality of dependability? A)a manager who connects well with clients B)a medical assistant who likes to spend extra time chatting with coworkers C)a counselor who prefers not to keep an official schedule D)a pharmacy technician who is never late for work

D)a pharmacy technician who is never late for work

The pharmacist assigned Kai the role of taking prescription orders, Jason and Frances the role of filling prescriptions, and Hope the role of answering patient questions. Why will the pharmacy have a successful day with the customers? A)because the workers are building working relationships B)because the workers use conflict resolution to perform their jobs C)because the pharmacist used their personality traits to assign jobs D)because the pharmacist delegated tasks to reduce errors

D)because the pharmacist delegated tasks to reduce errors

Which best describes a scenario that requires conflict resolution? A)developing new and more effective methods for filling prescriptions and working with patients B)creating the agenda for the next monthly team meeting C)informing another pharmacy technician about a patient's allergy D)helping two pharmacists who are arguing over which medications to give a patient

D)helping two pharmacists who are arguing over which medications to give a patient

Which is an example of nonverbal communication? A)explaining something to someone B)listening to someone talk C)writing a letter D)making eye contact

D)making eye contact

In a large hospital pharmacy, each technician is assigned specific pharmacy management tasks that help the pharmacy operate smoothly. For example, one technician is responsible for inventory orders, and another must clean the equipment. No one really enjoys these tasks, and sometimes the technicians do them only at the last minute, such as when the pharmacy runs out of a drug or has no clean equipment. Finally, the pharmacist calls a meeting to tell the technicians that neglecting these essential tasks is unacceptable. Although no patients were harmed, the pharmacist worries about a situation where a patient can't get essential medication. I the technicians failed to perform their pharmacy management tasks and a patient couldn't get essential medication, which ethical principle would be violated? A)beneficence B)fidelity C)justice D)nonmaleficence Why is the pharmacist upset with the technicians, even though no patients have been hurt? A)The professionals at the pharmacy should strive to prevent harm coming to patients. B)The pharmacist is over-reacting to the problem; it is only an issue if someone is hurt. C)The pharmacy risks fines from regulators if the tasks aren't handled. D)The pharmacist wants to help the technicians avoid a conflict of interest at the pharmacy. The technicians agree with the pharmacist that they may have been jeopardizing a patient's health, and commit to being more mindful in the future. Telling the truth by admitting to a mistake is an example of which ethical principle? A)autonomy B)fidelity C)justice D)nonmaleficence

D)nonmaleficence A)The professionals at the pharmacy should strive to prevent harm coming to patients. B)fidelity

A pharmacy technician always answers the phone clearly, with the same greeting, and a positive tone of voice. What professional behaviors does this demonstrate? A)positive attitude B)good communication skills C)management skills D)professional etiquette E)productivity

D)professional etiquette

In a pharmacy that serves a bilingual population, sometimes the technicians have a difficult time communicating with patients who do not speak English. What will help the pharmacy technicians communicate with their clients? A)shouting loudly and gesturing B)avoiding communication C)acting frustrated or annoyed D)speaking slowly and clearly

D)speaking slowly and clearly

A Pharm tech uses hot-air sterilizers and laboratory mills. What type of professional skills will help the pharmacy technician use these tools appropriately? A)communication skills B)customer service skills C)organizational skills D)technical skills

D)technical skills

Identify the best example of nonverbal communication. A)pointing, shrugging, and yelling B)shrugging, whispering, and pointing C)mumbling, waving, shrugging, and slumping over D)waving, shrugging, and crossing arms over chest

D)waving, shrugging, and crossing arms over chest

An experienced pharmacy technician is teaching a new pharmacy technician how to use the computer system. The new technician looks confused. How can the experienced pharmacy technician encourage effective communication? A)Wait until the new technician has a question. B)Ask what the technician is confused about. C)Encourage the technician with confident nonverbal gestures. D)Switch to a different channel of communication by writing.

B)Ask what the technician is confused about.

Why is healthcare confidentiality so important to patients? Check all that apply. A)It allows them to tell secrets about other people. B)It builds trust with other healthcare workers. C)It protects them from embarrassment. D)It helps cure their medical conditions. E)It encourages them to ask important questions.

B)It builds trust with other healthcare workers. C)It protects them from embarrassment. E)It encourages them to ask important questions.

Pharmacy technicians must be able to speak clearly with familiar language in order to effectively communicate with coworkers, pharmacists, and clients. Although there are many forms of verbal communication, spoken words are most likely the only means of communication during A)a conversation with a patient at the counter. B)a telephone conversation with a new client. C)a talk with a pharmacist in the pharmacy's lab. D)a conference with the whole pharmacy staff.

B)a telephone conversation with a new client.

What is the term for the medium through which messages are relayed? A)nonverbal cue B)channel of communication C)verbal communication D)body language

B)channel of communication

A new technician has been late to work several times, and sometimes forgets to complete all of the daily tasks. Which professional trait should the technician try to develop? A)interpersonal skills B)positive attitude C)dependability D)teamwork

C)dependability

Francisco is a pharmacy technician who is skilled at (verbal/nonverbal/organized comm.) because he can tell how patients feel based on their body language. Sarah is a medical assistant who takes accurate notes about phone calls, so the pharmacist will be able to read the information later, using (verbal/responsible/nonverbal comm).

Francisco is a pharmacy technician who is skilled at NONVERBAL COMM. because he can tell how patients feel based on their body language. Sarah is a medical assistant who takes accurate notes about phone calls, so the pharmacist will be able to read the information later, using VERBAL COMM.

HIPAA defines a class of privileged information associated with each patient as (patient consent info/privileged comm/protected health info). (only the patient/any healthcare provider/the patient or patient's physician) may give patient consent.

HIPAA defines a class of privileged information associated with each patient as PROTECTED HEALTH INFO. ONLY THE PATIENT may give patient consent.

If a person claims to have a pharmacist's license, but really does not, this is an example of (medical fraud/medical malpractice). If a person practices medical fraud, it can lead to (medical fraud/medical malpractice).

If a person claims to have a pharmacist's license, but really does not, this is an example of MEDICAL FRAUD. If a person practices medical fraud, it can lead to MEDICAL MALPRACTICE.

Leadership and teamwork are both examples of (organizational/interpersonal/management) skills. (punctuality/etiquette/leadership) is an example of dependability.

Leadership and teamwork are both examples of INTERPERSONAL skills. PUNCTUALITY is an example of dependability.

Talking about private patient matters in front of friends or relatives means a pharmacy technician is (complying/not complying/making an exeption to HIPAA). If a pharmacy technician emails medication information to a patient's school without the patient's permission so that the principal has a copy of it on record, the pharmacy technician is (complying/not complying/making an exeption to HIPAA). If a pharmacy technician keeps his work computer locked and does not share his password with others, the technician is (complying/not complying/making an exeption to HIPAA) .

Talking about private patient matters in front of friends or relatives means a pharmacy technician is NOT COMPLYING WITH HIPAA. If a pharmacy technician emails medication information to a patient's school without the patient's permission so that the principal has a copy of it on record, the pharmacy technician is NOT COMPLYING WITH HIPAA. If a pharmacy technician keeps his work computer locked and does not share his password with others, the technician is COMPLYING WITH HIPAA.

Match the description to the HIPAA rule. The (security/privacy/confidentiality) Rule requires policies, procedures, and practices for ensuring confidentiality. The (security/privacy/confidentiality) Rule prohibits healthcare workers from sharing personal health information.

The SECURITY Rule requires policies, procedures, and practices for ensuring confidentiality. The PRIVACY Rule prohibits healthcare workers from sharing personal health information.

What are the two types of penalties for the illegal breach of confidentiality?

~Civil money penalties-financial penalties, or fines, that healthcare workers or organizations must pay. These penalties are due to someone neglecting to follow HIPAA rules. Civil money penalties can range anywhere from $100 to $50,000 per violation, depending on what HIPAA rules are breached. Oftentimes with civil penalties, it was determined that the person who broke the rules did not do so intentionally. There is a maximum $25,000 fine for repeat offenders. ~Criminal penalties-imposed on people who intentionally disclose patient health information and knowingly violate HIPAA. Like the HIPAA civil penalties, the criminal penalties have different levels of severity. Criminal penalties can include significant financial penalties as well as imprisonment. On the lower end, there is a minimum penalty of $50,000 and one year in jail. The most severe penalties - for example, in cases in which there was intent to sell personal information, transfer or use personal information for commercial purposes, or cause malicious harm - are punishable by a fine of $250,000 and up to ten years of jail time.

Describe the two rules under HIPAA

~Privacy Rule-healthcare workers cannot share or release protected health information, or health information that can be traced back to the individual, without the patient's consent. pharmacy technicians must keep patient names, their prescription medications, and other personal information private and confidential. ~Security Rule-describes the processes and tools that are necessary for making sure patient health information is kept private and secure.healthcare organizations and pharmacies are required to have specific policies, procedures, and practices in place for confidentiality. Security measures must be taken to make sure that private patient information cannot be accessed by those who do not have the authorization to see it. These include: keeping patient information secure by using password protection or encryption of data, creating daily backups of patient information to prevent data loss, transferring patient data only over a secure Internet or intranet connection. -The Privacy and Security Rules of HIPAA affect everyone who works in health care, including pharmacy technicians. Pharmacy managers are responsible for training their staff about the HIPAA rules and making sure all pharmacists and technicians understand how to follow them.

What are patient rights under HIPAA?

~the right to privacy. ~the right to know who will be accessing one's health information. ~the right to tell medical professionals to whom one's health information can or cannot be given. This approval about what private medical information can be shared is called patient consent.