Week 1: Chapter 2 Assignment

Positive statements or questions to an angry co-worker include all the following except:

"How dare you speak to me like that."

Which of the following would not be a trigger for bringing your personal problems to work?

Having to deal with a difficult co-worker.

Effective alternatives to expressing anger include all the following except:

Hold your anger in without expressing it, or "swallow" it.

Optimism offers all the following advantages except:

It guarantees all goals will be met and plans wills be successful

Which of the following is not true of emotional intelligence?

It is the ability to control one's emotions in the workplace setting only.

Anger is usually an ineffective response to problems at work because of all the following reasons except:

It often results in getting you what you want.

Some pessimistic people find their outlook is beneficial to them because:

They are more likely to evaluate risks realistically.

Some people are reluctant to embrace optimism for all the following reasons except:

They do not want to be happy and be successful.

When optimists experience failure, they respond in all the following ways except:

They learn to avoid taking chances in that area of their lives.

Research shows that pessimists are subjected to all the following outcomes except:

They often set high, unrealistic goals.

Problem employees are placed on PIPs for all the following reasons except:

This is a legal way to discriminate against people the management does not like.

The worst way to respond to an angry co-worker is:

To become angry yourself in response.

Using emotional intelligence is effective in all but the following situations?

To determine the best process to taking an inventory of a stockroom.

The purpose of a "PIP" is:

To identify behavior and performance issues and rectify them.

All the following are effective methods of establishing a good work-life balance except:

Try to discuss issues you are having at work with you family.

What actions should you take if confronted by an angry patient?

Be empathetic and comforting and listen and ask questions to better understand the patient's anger.

All the following are effective ways to deal with an angry manager except:

Complain to co-workers about the manager's behavior.

All the following concepts are related except:

Pessimism

Which of the following is not a quality of a realistic optimist?

Purely optimistic.