What is Operations Management?
Operations management focuses on both these processes a Production (first box) and a Delivery part (second box), delivery part is more on the _________ side
Logistics
Process of converting raw materials into products and then delivering those products to customers.
Manufacturing Company
Design, operations, and improvements of processes and systems that convert raw materials, and information into products and services that fulfill the NEEDS OF CUSTOMERS
Operations Management
information or knowledge and transform it into services which we deliver to the customer
Service Company
The transformational processes whereby a company shifts from a product-centric to a service-centric business model and logic.
Servitization
The ____________ cycle __________& ___________ inputs---------> ______________& ______________ outputs then there is the ____________ function- that is going to sell those products and services and generate revenue, the final function ____________ function- which uses revenue to buy new material and service inputs. (integrated cycle)
The business Cycle, Material and service inputs transformed to product and service outputs, then the marketing function, then finance function.
Anything you can produce or touch that is tangible
product
