Work Place Readiness Skill Practice Quiz

A salesperson receives 10% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive? A. $150.00 B. $1,500.00 C. $500.00 D. $15.00

A

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to A. research how other companies and experts have improved customer service. B. ignore the request because you think things are just fine the way they are. C. ask your coworker what they would do. D. consult the employee handbook.

A

If you are interested in a promotion, which of the following is essential? A. Acquire and prove new industry knowledge. B. Develop a friendship with your supervisor. C. Take coworkers to lunch. D. Hire a life coach.

A

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision? A. Evaluate all factors needed and select the most suitable contractor based on the factors B. Select the contractor who is the most affordable and explain why to your supervisor. C. Ask a coworker to help make the decision and select the best contractor using this rationale. D. Select the contractor who is closest in distance to the job location.

A

Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative Branch is to _______ laws. A. make B. implement C. assess D. evaluate

A

When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what? A. Anger B. Carelessness C. Copyrighted material D. Low vision

A

When writing resumes, why do employers prefer professional references over personal ones? A. Personal references tend to be biased. B. Professional references tend to be more intelligent. C. Professional references are biased. D. It is illegal to provide personal references.

A

Which of the following is NOT a type of web browser? A. Google Docs B. Mozilla Firefox C. Google Chrome D. Internet Explorer

A

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do? A. Make other arrangements for your neighbor and stay to finish the project deadline. B. Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment. C. Since you first committed to help your neighbor, tell your coworker you cannot stay and why. D. Agree to stay and finish your project without question because work is more important.

A

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do? A. Remain calm and report the problem to the manager's boss. B. Directly confront the manager about the situation. C. Ask the manager to stop speaking in such an inappropriate way. D. Join in with the use of the inappropriate language to fit in.

A

You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation? A. After talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology. B. After talking with another server, ask the head chef to come out and apologize to the customer profusely. C. Have the restaurant manager offer a substitute and a significant discount on the overall meal. D. Make sure the customer knows this will never happen again and later report it to the restaurant manager.

A

An angry coworker complains about the way you do your job. Your BEST response is to A. call security for help B. remain calm and focused on a solution. C. be more assertive than he/she is. D. walk away to avoid conflict

B

Bryce is a welder. Due to budget costs, his company does not supply all of the required personal protective equipment (PPE). Bryce should A. purchase the necessary PPE to set a good standard for others. B. refuse to work without the PPE and speak to his supervisor. C. use the PPE he has until the required PPE is made available. D. tell his supervisor he will quit if the proper PPE is not supplied.

B

In the table below, to re-order the "Animal" column, you should use theq44.png A. formula function. B. sort function. C. convert table to text function. D. numeric listing function.

B

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait? A. honesty B. reliability C. resourcefulness D. problem-solving

B

Maya worked 41 hours this week at a local hospital. She makes $12.00 per hour. Anytime over 40 hours is paid at time and half or 1.5. How much will Maya earn for her 41 hours of work this week? A. $508 B. $498 C. $396 D. $412

B

Samuel works at a farm equipment company. Which of the following will help him decide what to do each day? A. The work your peers do first B. The daily work plan C. The tasks most enjoyed D. The customer's complaint log

B

Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment? A. Spending time at work completing assignments for her college classes B. Attending conferences to acquire new industry related knowledge C. Researching how to do difficult tasks in her workplace D. Offering fellow employees assistance on the job

B

Social networking websites can reveal a great deal about an individual. What types of items should you avoid putting on your social networking site? A. favorite movies B. sensitive comments about your workplace C. photos of your family D. photos of your pets

B

The correct steps to complete an assigned project are A. plan, get needed materials, implement, develop procedures. B. plan, develop procedures, get needed materials, implement. C. implement, develop procedures, plan, get needed materials. D. get needed materials, develop procedures, implement.

B

The hourly employees in your department worked a total of 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week? A. $80,950.00 B. $79,012.50 C. $70,912.50 D. $75,000.00

B

Which sentence is grammatically correct? A. He don't want to attend class regularly B. He doesn't want to attend class regularly. C. He doesn't want to attend class regular. D. He don't want to attend class regular.

B

While waiting on customers, you notice an elderly woman looking at new computers. You should A. approach her and ask her in a very loud voice: Are you lost ma'am? B. treat her as you would any other customer. C. assume she knows less about computers than the younger customers you serve D. wait for a coworker to help her.

B

Why is having cultural diversity on a company's staff a good idea? A. The work environment will be more ethical. B. There is a broader range of talents, skills, and creativity. C. It creates a homogenous work ethic. D. It meets the federal regulations.

B

You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after only one day of using the new tablet. What is the first course of action? A. Tell your coworker about the problem and ask for help. B. Look for the operating manual to figure out what is wrong. C. Email a friend who is an IT expert and seek assistance. D. Inform the IT department about the computer problem.

B

An example of a desktop computer operating system is A. Microsoft Office 2012. B. Adobe Flash. C. Windows 8. D. Dell Computers.

C

At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which one of the following four time-usage categories? A. not important and urgent B. not important and not urgent C. important and urgent D. important and not urgent

C

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should A. put on headphones to listen in private. B. listen to it anyway since it is good for productivity. C. follow company policy. D. try to convince her boss of her point of view.

C

In a company meeting, you should have your cell phone on A. ring. B. speaker. C. silent. D. beep once.

C

In the graphic below, which personal skill BEST fits into the shaded area of the diagram?q15.jpg A. Integrity B. Teamwork C. Resourcefulness D. Positive work ethic

C

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer? A. Inform the customer of available lay-away plans. B. Ask the customer to look at the posted dress code and leave. C. Greet the customer and ask if he would like her assistance. D. Wait until the customer approaches her and handle it.

C

Safety glasses are required to be worn by all employees on the shop floor. One employee has just walked out onto the shop floor with safety glasses in his pocket, but has not begun to work at his machine. A. Safety glasses are only required when machines are operating. B. He possesses his safety glasses and as long as he puts them on, he will not be in violation. C. The employee is in violation of safety policy and could be seen as a liability. D. The employee is in violation of city health and safety ordinance.

C

What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet? A. to minimize the chances of computer virus B. to maintain privacy at all times C. to optimize browsing speed D. to tag important websites

C

Which of the following phrases is appropriate for a formal greeting during a presentation? A. Let's get started B. Listen up C. Welcome D. Be seated

C

According to the organizational chart below, Allison P. reports toq25.png A. Darren Liggins. B. Tito E. C. Sally Roberts. D. Willa Johnson.

D

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively? A. Ask for the person's email address so you can send him/her your answer. B. Focus on one part of the question and answer that, then move on. C. Smile and answer the question as soon as possible. D. Restate the key question and ask if your understanding is correct.

D

If you are working with a customer complaint, it is best to communicate with the customer A. through the website. B. on the phone. C. through email. D. face to face.

D

Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol policy which states that no alcohol is to be consumed during work hours. Violation of the policy will result in immediate termination. While at lunch today, Lacy observed several coworkers having beer with their meal. Lacy should A. remain quiet since this matter is not her jurisdiction. B. write an anonymous letter to the company owner. C. join in with her coworkers but refrain from any alcohol consumption. D. tell her immediate supervisor.

D

Professional trade organizations, classes/seminars, trade shows, and trade publications are used by businesses to A. appeal to the general public. B. determine quantities to buy. C. set up an operating budget. D. obtain up-to-date information about the industry.

D

Project tasks have been assigned to individuals. Which action of a team member may hurt the work of the team? A. Having a positive attitude B. Requesting help when needed C. Being on time to meetings D. Not assisting others

D

Shauna works at an advertising agency and recently had a verbal argument with a coworker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What is the BEST way for Shauna to resolve this conflict? A. Ignore Ashley but make sure her peers know. B. Let these inappropriate actions go because it will get better with time. C. Write an email to her parents explaining the situation and asking for help. D. Report Ashley to the human resources manager.

D

The first step in solving a problem is to: A. ask for a coworker's help. B. test the solutions. C. generate potential solutions. D. define the problem.

D

The goals of professional networking are to develop A. and present a job "sales pitch" to an interviewer. B. a resume and post it on social networking sites. C. a resume and send it out with a business card. D. relationships based on mutual needs/interests and trust.

D

The primary internal component of a desktop computer used for information storage is the A. monitor. B. video card. C. USB drive. D. hard drive.

D

We know that how we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of: A. integrity. B. diversity awareness. C. teamwork. D. self-representation.

D

Which is the greatest advantage of web-based applications? A. offline connectivity B. standard formatting C. secure content D. accessibility

D

Which question could violate laws aimed at achieving equal employment opportunities? A. What is your job history? B. What is your address? C. What are your job skills? D. What is your religion?

D

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith? A. Hello Sally Smith! B. Dear Madam or Sir: C. Dear Mrs. Smith, D. Dear Ms. Smith,

D

You must attend an important luncheon for work and dress appropriately. You should wear A. what you would wear for a night on the town. B. what you would wear to a formal event. C. casual clothing. D. what you would wear to a job interview.

D

Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action? A. Tell someone else to go help this employee who is having trouble B. Stay on your job assignment all day. C. Stop cutting long sections of pipe. D. Help your peer carry the long section of pipe.

D