WRS study guide (All units)

Which of the following is NOT an effective test-taking strategy?

Guess without reading all of the answers.

What are the connection between regular attendance to school and future attendance at work?

Habits whether good or bad often transfer to your job.

A person who learns well by sharing and working with others and has a(n)______ learning style.

Interpersonal

The biggest reason to understand diversity is to avoid ____________.

Miscommunications.

Kyle decides that he can accomplish his goal of finishing the automotive project quickly. This type of goal is known as a ___________

Short-term goal.

A responsible worker does which of the following?

Thinks before acting.

Why is being able to think critically when solving a problem important?

To make safe and sound decisions.

When you meet a person with a disability in the workplace, you should:

Treat them like you would treat anyone else.

What is multi-tasking?

the ability to do several things at the same time.

The main reason that businesses try to increase recycling programs is that they want?

to increase savings by reducing waste.

An entrepreneur is ____.

A person who organizes and then runs a business.

When prices go from high to low, the economy is most likely experiencing ________ of this product.

A surplus.

Which of these is NOT a strategy to improve Lifelong Learning?

Avoiding challenging tasks.

Which is the best example of "demonstrating creativity and innovation"?

Developing and/or improving products, services, or processes.

In this organizational chart, who do the Family Nurse practitioners report to?

Director of Clinic

Working well with others from diverse backgrounds provides a more rewarding and enjoyable workplace, and it is also illegal to __________.

Discriminate.

_____ in the workforce refers to unequal treatment based on factors such as age, disability, national origin, race, religion, or gender.

Discrimination.

Joe was having difficulties finding a babysitter for his child so he decided to leave 2hrs early without asking his boss permission. To prevent any issues with his hours Joe asked his good friend Jill to clock out for him at 5 PM. The next working day Joe showed up 2 hours early to compensate for leaving early the previous day. Joe's actions should be seen as _________________.

Dishonest.

___________ is the condition of having or being composed of differing elements; variety; especially the inclusion of different types of people.

Diversity.

A short-term goal is something you want to do in the near future. The near future can mean today, this week, this month, or even this year. A short-term goal is something you want to accomplish soon. A short term goal is a goal you can achieve in 12 months or less.

Earn enough money to retire.

The first step in the decision-making process is

defining the problem.

Which of the following would be considered a global company?

Adidas AG.

How do you exhibit responsibility?

Coming to work as assigned.

_____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.

The mission statement.

When brainstorming, _____ answers are gathered for consideration.

all.

Which of the following helps to improve efficiency and productivity?

creating a daily work plan or to-do list.

The process of using a company's resources in the most efficient way possible is called _______________________.

resource management.

What type of resume organizes information in reverse time order?

A chronological resume.

As an employee, where can you find policies and procedures?

Employee handbook.

Which color represents the lowest priority?

Gray (4)

Diversity can offer organizations all of the following EXCEPT ____________.

Less experience.

Dorethea is a valued employee at the local veterinary clinic. She often asks her supervisor if he would pay for her to take a course that is related to her work at the clinic. Why does she have this expectation?

The employer has an interest in expanding her skill set.

Diversity is the mosaic of people who bring a variety of _____, styles, perspectives, values, and beliefs?

backgrounds.

Skills that you can use in many different situations are called ______.

transferable skills.

While in the workplace, you meet a person with a disability. You should

treat the person with dignity and respect.

While working as a restaurant cashier, your friends come in to eat dinner. You should

treat them as you would any other customers.

If you are interested in a promotion, which of the following is essential?

Acquire and prove new industry knowledge.

One of the leading reasons why it is important for employees to seek professional development throughout their careers is to be prepared for

Changes in the workplace.

In institutions of higher education, _______ refers to the admission policies that provide equal access to education for these groups that have been historically excluded or underrepresented, such as women and minorities.

Affirmative Action

The effort to achieve equality in the workplace through outreach and the elimination of barriers in hiring is called _______.

Affirmative Action.

You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to creatively handle the situation?

After talking with the restaurant manager, give a formal apology then offer a comparable entrée dish and a discount.

Which of the following is NOT an example of creativity or resourcefulness?

Allowing others to solve difficult problems instead of yourself.

What is the best response to the following statement? "Resourcefulness should only be used when times are hard or the job gets difficult."

Always try to improve your work quality and resources by being as resourceful as possible.

A high increase in the cost of bus transport will most likely lead to ____.

An increase in the demand for new and used cars.

What are the advantages of completing a job application online?

An online application is more quickly seen by future employers; you can view, save, update, and submit your online application; and an online application is typed, professional, and more easily completed.

You take your 12-year-old son to the local theater to see the latest blockbuster. You see a sign that says "Children (up to 11), $6.00. Adults, $11.75." What would be the best integrity response:

Ask for two adult tickets.

You own a company that lost money every year that it has been in business. What is the first step you should take to improve the financial picture?

Assess the company's assets and liabilities.

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "Open" sign. Today, the sign does not come on. How could Barry efficiently determine if the problem is with the power company or the sign itself?

Attempt to switch on another device to see if it has power.

Malik is a general contractor for a large construction company. He knows it's important to continually acquire new industry-related information and improve his professional skills. What should he do?

Attend trade conferences, read trade magazines and journals such as Electrical Construction and Maintenance, and attend recertification classes at TCC.

Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?

Attending conferences to acquire new industry related knowledge.

Why do many professional careers require people to take regular training and education courses?

Changes in technology and the workplace make it important for workers to keep skills stay up-to-date.

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?

Clarify the priority of objectives with the project leader.

Which of the following is most closely related to the "culture" of an organization?

Company values.

If you are unsure about your company's policy regarding passing company information on to non-company sources, your best response should be to_______________

Consult with your company management about their guidelines regarding what information can be shared.

The people who buy and use goods and services in the economy are known as ________.

Consumers.

Jill's company will reimburse staff for taking professional development courses, which tells Jill that the company values

Continuous learning.

The newest Air Jordan 1 HG has just hit the market. This means that the price of the older Air Jordan 1 Low's released in 2016 will most likely _________.

Decrease.

Joe's Television Production Company must stay current to change in the business world. If it does not, then which of the following could result?

Decreased profits.

Many industry groups have professional associations related to the work they perform. What opportunities do these organizations offer individuals to aid continuous learning?

Education and networking

Checking and responding to emails in a timely fashion is a low priority task and can be left for weekends?

Emails should be checked daily and responded to within 24hrs.

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

Evaluate all factors needed and select the most suitable contractor based on the factors.

The last step of decision-making process is

Evaluating results.

When you commit to a solution in a timely manner and implementing a realistic approach, what step are you in?

Execute a plan.

Taking a sick day to hang out with your friends and play golf is not dishonest; everyone needs a break.

False.

To exaggerate about your company's product and services is not being dishonest. It is just creative marketing.

False.

In most jobs, when problems arise employers want workers who:

Figure out how to solve some problems on their own.

Which of the following statements best resembles the creative process?

Find a pattern and disrupt it.

Sabrina's boss asks her to finish the task she is working on before she leaves for the day. It is 5:00 and she has an appointment at 6:00. Her BEST use of time would be to:

Finish the task and still leave in time for her appointment.

Diversity principles must be incorporated into all aspects of an organization's performance culture EXCEPT ________.

Friends and family of staff.

Which of the following best represents the basic scopes of diversity?

Gender, disability, and race.

Which of the following factors may be considered diversity issues?

Gender, race, and age.

You're reviewing your cash register receipts, and you find out that you've shorted one of your customers $10 in change. He hasn't noticed it yet. What should you do?

Give him the money he is owed.

Skyler dislikes his boss at the Auto Body Shop. The boss is rude and the shop is managed poorly. Skyler wants to quit as soon as possible. Why should he always leave the job on good terms?

He may need to use them as a reference.

Why is Lifelong Learning so important?

Helps employees adapt to a rapidly changing world, provides personal growth, and job security and financial growth.

During her job applicant interview, Susie was asked if she would be willing to occasionally attend out-of-town and overnight training sessions. Typically the reason for this question is to discover:

Her commitment to professional growth.

A student suffers an injured ankle while running to first base in a softball game. The teacher examines the indicated area. The symptoms are typical of a sprained ankle, although the injury may, in fact, be more severe. Which of the following steps should be included in the first aid administered to the student?

I and II only.

All the following are examples of obstacles to diversity in the workplace EXCEPT __________.

Implement inclusive company hiring practices.

It is 10:00 a.m. and your roofing company removed a customer's roof and rain is predicted for noon. Replacing the roof by noon best fits which of these time-usage categories?

Important and urgent.

Elaine is the office manager at a local law office. Her boss has been talking about the importance of saving energy and being more efficient. When she came to work one summer day, Elaine noticed that the thermostat was at 79 degrees. What should she do?

Inform her boss and turn down the temperature if the boss tells her to.

Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative Branch is to ____ laws.

Make.

Communicating with people you know or meet to share information and advice about jobs is known as ____________.

Networking.

"Everyone takes office supplies from work to do personal things, so there is nothing dishonest about taking a box of paperclips home." The best feedback to this statement is____________?

No matter how small the item is, you can still get fired for taking supplies without your company's permission.

Professional trade organizations, class/seminars, trade shows, and trade publications are used by businesses to ______________.

Obtain up-to-date information about the industry.

Ebony participates in on-the-job training at her job as a nurse. She is an experienced nurse who has worked at the hospital for the last seven years. On-the-job training is_____________

On-site instruction in how to perform a particular job.

It is important to take steps to develop and maintain knowledge, skills, and expertise necessary to achieve positive results. An employee does this by:

Participating in training, showing an interest in learning, and anticipating changes in work.

When writing resumes, why do employers prefer professional references over personal references?

Personal references tend to biased.

Jose needs to complete a plumbing project for his boss. To complete this assigned project, he should do the following steps in order:

Plan, develop procedures, get needed materials, implement, and evaluate results.

You are working as a hostess or host at a popular restaurant. The waiting list is 30 minutes long. A customer offers you $50 to seat his party next. Would it be ethical to accept the offer? What should you do?

Politely refuse the offer. If the customer persists, allow manager to handle situation.

You have a great idea that you think will make your company's production operation work more efficiently. What should you do?

Present the idea to a manager to examine its feasibility.

What happens when you panic during a test?

Rely on instinct instead of knowledge, ability to focus decreases, and tend to overlook stated facts.

All of the following are ways to improve creativity EXCEPT:

Repetition: doing the same thing over and over again.

You're having breakfast in a crowded restaurant and overhear two colleagues discussing confidential information about a client. They mention the client by name. What is the best way to respond to this situation?

Report your colleagues to a supervisor.

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

Research how other companies and experts have improved customer service.

In the graphic below, which personal skill BEST fits into the area (center) of the diagram where all the circles meet?

Resourcefulness.

Being considerate of other people and cultures is an example of which workplace readiness skill?

Respect for Diversity.

Laura and Colleen have been working on a sales presentation for a week. Laura has a family emergency and cannot make the presentation.

Review Laura's part and make the presentation.

Employers are looking for well-balanced people with transferable skills. Which of the following is not a transferable skill?

Sewing.

The farmers in Idaho experienced a large drought; therefore, their potato supply this year will be lower than in past years. Due to this, we will experience _______ of potatoes this year.

Shortages.

Which of the following is NOT an example of diversity in the workplace?

Staff are allowed to make any decision that benefits them personally.

You are working on a project along with several other companies; as the project manager, you notice that one of the companies is doing shoddy, dangerous work. If you report the company, the entire project may be shut down and you will lose thousands of dollars and perhaps your job. What is the best response to the problem?

Suffer the financial risks by immediately shutting down all aspects of the company's work, and have new experts recheck, and repair all shoddy work.

Examples of workplace trends include_

Telecommuting, working in teams, and outsourcing.

Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol policy which states that no alcohol is to be consumed during work hours. Violation of this policy will result in immediate termination. While at lunch today, Lacy observed several co-workers having a beer with their meal. Lacy should

Tell her immediate supervisor.

Samuel works at a farm equipment company. Which of the following will help him decide what to do each day?

The daily work plan.

Why is having diversity in a company culture's staff a good idea?

There is a broader range of talents, skills, and creativity.

"Time management is self-management, the way you manage your time reflects who you are." What's the best response to this statement?

This statement is definitely true.

Naia works for an international welding company and needs to have a meeting with the managers in other countries. The most cost-effective way to do this will be:

To conduct a web-based /Skype meeting.

What is the purpose of a cover letter?

To introduce yourself to an employer and explain why you are sending them your resume.

While waiting on customers, you notice an elderly woman looking at new computers. You should ...

Treat her as you would any other customer.

Tim finished his welding program last year. He has worked for a shipbuilding company for six months. Tim tells his coworker that participating in certification and professional learning classes is an example of lifelong learning. This statement is _________.

True

Discrimination and poor diversity management pose a human and economic cost.

True.

Lying or withholding information regarding your resume or job application could eventually cause you to be fired from your job even if you are considered to be an excellent worker.

True.

To effectively resolve conflict with other staff members before job assignments is both being resourceful and creative.

True.

A team is tasked to develop a recovery plan for a business that has been damaged in a tornado. Tyler has good drawing and design skills, Margo is great in math and accounting, and Garrett is good with computer skills. What is a good way to divide the workload?

Tyler draws the plans, Margo does the budget, and Garrett prepares the presentation.

Which of the following does NOT demonstrate integrity?

Using office supplies for personal use.

Which question could violate laws aimed at achieving equal employment opportunities?

What is your religion?

Josh told Gabe that borrowing equipment or tools from his workplace to do personal work without his supervisor permission is not dishonest as long as he returns it. What is the best comment Gabe can make?

You should never take company items or materials from your workplace without the clear permission of your manager.

Before making a business decision, you should do all of the following EXCEPT

act first then evaluate results.

In order to keep my job in the 21st century, I must be able to

adapt to any organizational change.

'Urgent' tasks demand your immediate attention, which of the following would you consider to be urgent on the job?

answering the telephone.

Critical thinking can be used

anytime one is trying to find an answer to a problem.

An employer responds positively to Alice's application by calling and asking her to interview in person. Her parent or teacher can help her the most by

asking her mock interview questions and giving feedback.

Drawing connections between questions, problems, or ideas from unrelated fields or other areas is called________________.

associating.

Work place advancement requires all of the following EXCEPT __________.

being self-centered.

During a well conducted interview,

both the person conducting the interview and the person being interviewed should ask questions.

A quick technique to gather ideas, _______ is useful in generating fast solutions.

brainstorming.

If you're having an emergency that will result in you being late for work you should do the following: ___________________

call your office and let them know that you're having an emergency and will be in as soon as possible.

The U.S Department of Education has organized related occupations into groups known as

career clusters.

Which of these is NOT a risk of multi-tasking?

consistent high quality results on all jobs.

Resourcefulness is defined as the ability to deal creatively and effectively with problems. Which of the following is an example of resourcefulness?

cooking on a charcoal grill after you realize you ran out of cooking gas.

When applying for a job that has specific job requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your

cover letter.

Joe always contributes new ideas and takes the initiative to fix problems with his supervisor's input. Joe is __________________.

creative and resourceful

An employee at an auto repair garage proposes a new efficient way to safely dispose of used motor oil. This is an example of:

creativity and innovation.

You have researched the history of a product's development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

creativity and innovation.

Eli proposed a plan to expand his business while cutting costs. This is an example of:

creativity.

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

creativity.

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:

critical thinking.

"Creativity is natural, developmental, and lifelong. The only barriers to it in organizations are contentment and fear." What's the best answer to this statement?

definitely true.

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:

diversity.

While researching careers on the Internet, Tony decided to use more than one search engine because

each search engine produces different results.

A (n) ______ is a short, informal talk with someone who works in a career that appeals to you.

exploratory interview.

__________ refers to the shift toward a more integrated and interdependent world economy.

globalization.

At 11:00 a.m., a customer asks for a prescription to be filled for pick up at noon. In this situation, filling the prescription by noon best fits in which of the following four time-usage categories?

important and urgent.

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned during a professional development conference. These new procedures represent a(n):

innovation.

Complying with workplace policies demonstrates

integrity.

A benefit to preparing and taking your own lunch to work is:

it provides the opportunity to eat healthier.

A job loss that results from a business decision is known as a

layoff.

An example of demonstrating creativity and innovation at work is to:

learn to do your job more efficiently.

Being a responsible citizen means you should

make ethical decisions.

A _______ is an informal teacher or guide who helps new employees adjust to their workplace.

mentor

What is an example of poor resource management?

overstocked supply of some material and an understocked supply of other material.

_____ is a job advancement to a position of greater responsibility and authority.

promotion.

The goals of professional networking are to develop

relationships based on mutual needs/interests and trust.

Justice told his boss that he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

reliability.

Jeff couldn't afford an office for his new company so he did his paperwork at Starbucks in the evenings so he could use their free Wi-Fi. This is an example of __________.

resourcefulness.

Chad has found a quicker and safer way to complete a process. However, the new process doesn't follow his company's standard operating procedure. He should:

share his idea with management before using it.

Examples of workplace trends include _______.

telecommuting, working in teams, and outsourcing.

The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:

the business cycle.

In business, the expression "The Big Picture" refers to:

the overall goals, objectives, and values of an organization.

Employees need to know what the mission statement of their company is because_____

they need to understand the company's primary goals and how employees contribute to these goals.

The purpose of writing a thank you letter or email to a job interviewer is __________.

to thank the interviewer for his or her time, to show that you are polite, thoughtful, and conscientious, and to give you another chance to sell yourself.